Extended Stay America Suites Amarillo West

Exceptional

The hallways on the first floor had unfinished, exposed concrete, and the staff were unfriendly and unhelpful. Considering the condition of the property and the poor service, charging over $150 per night is completely unreasonable.

The bathtub looked like water had backed up into it and had dirt and debris in it. Could not use the shower.

Paid 129.43 no ice at all if I got to pay that much and expensive I should be able to get a bucket of ice No ice people was being loud in out all night I was trying to get some sleep coming from Dallas to Amarillo

Unlike other hotels with kitchenettes that I have stayed in, this had nothing at all in the kitchen. No dishes, silverware, not even a coffee maker. You had to go to the front desk and check out what you needed. I found this inconsiderate and irritating. The carpet was also stained in several places and there was no lighting by the recliner.

Good

Room appeared clean, plenty of towels, good water pressure to shower. Recliner nice touch. Unlike other hotels with kitchenettes that I have stayed in, this had nothing at all in the kitchen. No dishes, silverware, not even a coffee maker. You had to go to the front desk and check out what you needed. I found this inconsiderate and irritating. The carpet was also stained in several places and there was no lighting by the recliner.

My experience was good. Not much to complain about. I didn't like that the side door was broke so had to walk all the around the building to enter. Also, I expected a better breakfast. I was pretty disappointed in that. I feel they could do better for the price and type of hotel that it is.

I didn't like that the side door was broke so had to walk all the around the building to enter. Also, I expected a better breakfast. I was pretty disappointed in that. I feel they could do better for the price and type of hotel that it is.

It was very old. It smelled bad and the fridge looked horrible rusted and banged up. It also froze my food.

Superb

No communication

Bad

Superb

I didn't like that I couldn't enter using the side door I had to walk all the way around to the front.

I really liked how big and spacious the room was. The kitchenette was definitely a plus. I didn't like that I couldn't enter using the side door I had to walk all the way around to the front.

Exceptional

I asked for a ground room for my 84 year old dad who has cancer. They told me the elevator was working and gave me a room on the 3rd floor. It did that night and then the next day did not. Then he had try and walk down 3 flight of stairs and no cared.

The Staff Stated that the Elevator was not working. so we had to take take the stairs. it was hard for Husband to use the Stairs. the Staff said to will get fixed. we left at 10am got back at 11pm. still no Elevator. Not Much to Like front Staff was Rude.

Told me elevator was working. I ask for a ground floor for my 84 year old dad and who has cancer. Did that night. But next day. It didn’t . He had to try and walk down 3 flights of stairs. No one cared.