Holiday Inn Amarillo West Medical Center by IHG

Hard to get to because it's behind other buildings

The rooms were clean and comfortable. On the first night we stayed only one elevator worked and we had a long wait to even be able to get to our rooms. The laundry room was inaccessible. On the way home a week later, our second stay there the elevator STILL didn’t work. Luckily the staff person Dante was incredibly kind and gave us a first floor room!!! For the money I would probably find somewhere else to stay.

Breakfast bar is an extra cost of $9-$12 but was very limited. Excellent parking for trailers, lots of space. Hotel is popular with contractors.

It didn’t have laundry facilities, which the internet said it did. That was the only reason I booked a room here. Also, trying to find my way into the parking lot from the road was not easy.

Facility was clean and comfortable No complimentary breakfast. We did not eat at the restaurant on site.

Great service. Lady at front desk was easy going and so sweet.

Cleanliness and they did not maintain my reservation

Room was clean and fairly modern. Guy at the front desk was friendly and helpful. Pot holes in parking lot. Elevator out. One that worked was very slow. No free breakfast buffet. Some of the buttons on the tv remote did not work.

Good

Staff was very welcoming and informative

Location Very dirty nothing worked smell of water leak (mold) moved rooms no better just an awful experience

Location Very dirty nothing worked smell of water leak (mold) moved rooms no better just an awful experience

More than ample parking for whatever you're driving or towing. Hard to find in most places.

Good

If you stay here make sure you check the water faucets in your room. We didn’t have hot water in the shower!! The staff were very slow in resolving the situation. In addition, all of our group’s key cards stopped working during the day. When I had the manager reprogram the cards I noticed she reprogrammed one card twice. I let her know and she was very adamant that she did two. Guess what…only one card worked! The restroom light in one of the rooms did not work. It was reported but never fixed. All the trash cans in the common areas were overflowing at all times. Very disappointed.

Old carpet, drapes

Old carpet, drapes

Very good

Exceptional

Very good

The pool was closed. The place smells too strongly of cleaning agents and disinfectant

the manager was hateful and would not give us a refund for the rooms as they were redoing the pool and the smell in the hotel was awful and my daughter and i have asthma and they would not credit the stay. WE DID NOT STAY THERE!!

Exceptional

We will be making this our motel stop every time we come to Amarillo from now on.

This is our second time to stay at this property. This time our room was not vacuumed. Very good. There was paper in Kleenex pieces to the right of the bed. In the room we stayed in had a view of the outside decor wall. Yuck. Did not like that I could not bring my breakfast up to my room and eat. I didn’t have a lot of time and wanted to eat while I was getting ready. We were told we had to eat in the restaurant. Very disappointing. The other thing that I wasn’t happy with was that they would not take cash. I understand it as a safety issue, but that’s frustrating to me too.

Bad

air conditioner was loud and did not cool, had to move to another room working a/c

working a/c

Disappointing

The room was spacious, clean, and the grounds were nice. They advertise electric vehicle charging but it is restricted to Tesla owners only.

Room was nice and inside of the building was neat and clean. The grounds and parking area needed a little neatening / cleaning up.

It's a great location, and the staff is very friendly!!!

Holiday inn as always a great place to stay Breakfast isn't free and that needs to be changed on booking.coms end so people are aware they have to pay for breakfast

Breakfast isn't free and that needs to be changed on booking.coms end so people are aware they have to pay for breakfast

Difficult access; lots of confusion among people;stacked front desk; hard to find! Location; age; clock didn’t work: desk chair not functioning properly

Difficult access; lots of confusion among people;stacked front desk; hard to find! Location; age; clock didn’t work: desk chair not functioning properly

Not getting bit by something in the bed. There were no visible bedbugs. Maybe fleas? Room 4/35 on 4/26-27 we washed everything we had on and in the suitcase when we returned home.

Not getting bit by something in the bed. There were no visible bedbugs. Maybe fleas? Room 4/35 on 4/26-27 we washed everything we had on and in the suitcase when we returned home.

Paid for breakfast then was told there was no breakfast bad customer service

Paid for breakfast then was told there was no breakfast bad customer service

Wi-fi was awful! Not an easily accessible location

Clean, modern,comfortable Wi-fi was awful! Not an easily accessible location

Carlos provides excellent customer service!!!

Breakfast being charged for what they have is ridiculous

Best blackout curtains. Friendly staff. Quiet. Its the older building of the 3 holiday inns on that short stretch of highway.

Its the older building of the 3 holiday inns on that short stretch of highway.

The staff was very helpful and friendly. The room was clean we stayed because of the Tesla Chargers and they worked great

The staff was friendly and helpful. The room was clean. But the bar was never open in the evening, and the pool had been closed by the city due to health hazards. That left me feeling uneasy about how clean things really were.

Breakfast was over too soon

Very comfortable beds Could not get the drapes shut to block out lights

Very comfortable beds Could not get the drapes shut to block out lights

Superb

We stayed here last July and were disappointed of the overall hotel conditions from the coffee to the room furniture being out dated and Wi-Fi being difficult to utilize

The staff were amazing!

Clean room and comfortable beds.

Quiet Overpriced room with no breakfast included

Quiet Overpriced room with no breakfast included

Dated and worn. Needs an update. Charging $12.99 for a breakfast that should be free. No commercial coffee service. They were running two Mr. Coffee drip coffee makers that couldn’t keep up. No complimentary coffee in the morning like most holiday inn locations. Much nicer holiday inn express across the street. About the same money.

No free breakfast, coffee maker in room broken, no creamer for coffee in lobby. Not impressed with this property

The people were awesome. Got there way early and was wiped by 9 hours on the road and they let me check in. Super nice folk. Nothing

The people were awesome. Got there way early and was wiped by 9 hours on the road and they let me check in. Super nice folk. Nothing

No computers down

Traveling with my dog and was asked to sign the pet policy (as per usual). I asked the front desk agents where the designated area for dog walking is and neither knew. The reason for this was apparent once I found it - a minefield of dog poop of various stages of fossilization all along the side and back of the property. Apparently no dog owners pick up after their pets (understandable since no bags were stocked at the station) and I guess there’s no staff looking after the grounds.

Clean rooms nice environment

I loved it

No

The tv had no signal. The coffee in the room was decaf and there was none available in the lobby. When booking, I failed to notice that I wasn’t across the street, where breakfast would have been included in the cost of the room. That one is on me, but I thought Holiday Inn provided breakfast, since it was at every other one I had visited, I believe.

The check in was fine but the rooms looked dingy. There was no phones in the rooms, coffee pot did not work bed sheets wrinkled. There was so much noise I couldn't sleep

Beautiful hotel. Smelled good too!

The bar was not open any evening. The parking lot is a pothole mess. Get more staff.

This hotel is showing its age. Staff is usually friendly and helpful. Pet friendly, rooms are clean and beds are comfortable.

Nice room, nicer staff!

No breakfast, no restrant or bar as advertised

Do not stay at this hotel. Things don’t work. Things don’t get taken care of. One shouldn’t have to pay to stay here.

Yes

Bathroom could had been clean better, hair all over and the room needed to be vacuumed!

Not much The fire alarms went off all night. Could not get any sleep. The bar and restaurant were closed because no staff to work. The breakfast is usually included in most Holiday Inns I stay i, but not this one.

The fire alarm rang 8-10 separate times throughout the entire night

All was good all was good

The staff was very friendly. We only stopped for the night and it would have been nice to have free breakfast

The staff was always sitting down the pool was closed and the staff watched me and my kids walk by in swimsuits and said nothing just waited for us to walk all the way there and see the sign and the tub did not hold water well

Rooms were good but the accommodations were not up to par. Nothing was operational. The bar was always closed and restaurant not serving. The ammenities were not really existant.

Clean room, comfortable bed, nice quality linens. Parking lot has several Tesla chargers.

They wouldn’t let me stay when I go checked in so got a different hotel.

yes the check in attendant was very friendly and efficient. The room was welcoming and clean.

Pet friendly ment 75 dollars, more friendly is a pretty standard 25.

Location

I liked the General Manager. She was nice even though the hotel was terrible. Well let’s see. The bar is closed(no staff). The pool is closed. The rooms have rust in the tubs, and the first room I was in the bed smelled like cheap men’s cologne. The breakfast is pay only. The restaurant is closed. The movie theater across the lot is boarded up.

Location and the staff was very professional

Business Friendly

Hotel was decent. Friendly staff

Clean, staff are very welcoming and friendly!!!

did not have a bartender on staff so bar was closed. Booking said breakfast was included in reservation. But. Sunday morning staff said I needed breakfast. Tickets did not get them because I booked with third-party. So zero amenities at this hotel.

Breakfast was not free

There was a very small breakfast. Arrived downstairs before 8:00 and nothing was but cold food left

Water wouldn’t shut off in the tub. Called the front desk after we plugged the phone back in. The desk guy said well the maintenance guy doesn’t come in until 8. Ok. But the hot water is running in the tub!?

A little out dated and didn’t seem clean

Clean and service was amazing

Had issues checking in as I still have a Amarillo DL. Was told that this hotel does not rent to locals. Had to provide another address otherwise I was not going to be checked in. Was told that the owners did not like locals due to issues with locals in the past. Would advise owners to find another field outside of hospitality. Can not judge a book by a cover .

One morning the sausage patties were basically inedible ... they appeared to have been gently cooked too long and were quite difficult to chew.

I booked this hotel for my sister right after she was discharged from the hospital, and I can’t say enough about the staff. They were incredibly sweet and genuinely caring toward her, which meant the world to both of us during a stressful time. From the moment I arrived, it was clear how concerned and attentive they were to her needs. Their kindness made me feel truly seen and supported, and it went far beyond what I expected. I’m so grateful for the compassion they showed—highly recommend this place for the people alone.

,

The room I got had fixed curtains. The parking lot lights were bright all night long, I wasn’t able to sleep.

Mattresses were poor. Not very clean.

Awesome stay

The whole hotel had a feeling of clean, well designed and well kept building. The bathroom is always the test area. Ours was very clean, it has a professional caulking job and there was no visible mold or weird odors.

The hotel is conveniently located to the freeway. It wAa well maintained.

The shower curtain had mold. The fridge did not work. The breakfast was laying considering you pay 12.99 for it it was no better(actually worse) than some hotels with free breakfast. They WILL NOT let you take breakfast out to your room..hasto be eaten in the

Staff. The lady at the guest check in was sensational and was a lot of help.

Room next to me seems to be having a party banging children yelling for over a hour called front desk four times and invited them to the room to hear chaos going on. Also the comforter was stained on the bed. I would Not stay there ever again nor will recommend this hotel to my family and friends

Staff was great. However our 4th floor corner room didn’t have blackout curtains that fully covered the windows. We had sheer curtains that let in city light all night and blocked zero light in the morning. Really disappointing.

The room was ok. Housekeeping did not clean my room even though I did not have the Do Not Disturb sign on. The breakfast buffet was pretty bad, especially for $12.99. I booked this hotel over some others because they said they had a restaurant/bar, but it was closed because of construction. Front desk staff on the night shift was less than friendly and seemed more concerned with watching videos on her phone. There were also a few little things that seemed very petty, such as I asked if I could have a plastic spoon from the buffet and was told that they're not supposed to give them out but they would make an exception for me. Really? It's just a plastic spoon, for heaven's sake. I didn't feel like they were very welcoming or that they appreciated my business. I won't stay here again.

Overall great stay

Pool is closed

Staff at front desk were excellent!! I had a beautiful stay!! Pet friendly!!!!

We booked for the hot tub and it was closed for our stay which was a huge disappointment and was not refunded

Quiet and clean.

The gym was closed and being renovated,trying to get in and out of parking lot was like being in a maze.The bathtub was not what i was looking for as we had to step in and out.I had my elderly mother and trying to get her into a bed 3ft off the floor was no fun.Also the room was very small not enough room for 2 people with luggage also no sink in the cubby hole with coffee maker.The tv had limited channels and remote batteries were no good and the remote was not connected to the tv.

N/a

Clean room, friendly staff and great location for our needs.

I didn’t like that I booked this place thinking it had a hot tub and then got surprised when we got there to see it’s being renovated. Overly priced hotel room for not having a pool/hot tub.

Staff was very friendly and helpful, room was nicely decorated and clean.

I have stayed at this property while traveling through every year since it opened but this time was terrible. Breakfast now costs 13 dollars. The pool was closed by the health department. The bathtub was rusty. The towels were dingy. Holes in the sheets. Should I continue? Needless to say I will never stay there again.

My stay was very comfortable. I appreciate that EV Charge stations are in the parking lot of this establishment.

I had to cut my stay short due to the condition of the property and several missing amenities. While most of the staff were kind and helpful, I did have an unpleasant experience with the older lady at the front desk.

I chose the wrong hotel with no refund. Not worth the price for the condition of this hotel. Old and outdated. I would not recommend. Front desk and breakfast staff excellent customer service.

It was raining the day of arrival. Window was not completely sealed and was leaking. We stepped out for dinner, came back and noticed curtains had dry water stains and the furnace completely wet, and a puddle on the window. Dried the furnace with a towel, and placed it on the window to try minimize the water dripping sound.

No complaints

poor maintenance. for long time has this place run into the ground. Staff uses the carport for their own private parking. noisy at time from mechanical vibrations

Parking is a bit crowded but our stay was great!! Conveniently located and also like that it has a bar and restaurant.

Also had to wait 15 minutes at the front desk just to check in because there was literally nobody there, which should be the bare minimum. very unprofessional.

Staff was very nice, room was clean but TV did not work

Nice for a night

The curtain is missing one piece and cannot block out the light. Have called the front desk many times but no one answered.

The staff was so nice and welcoming. Loved it

Great hotel for an overnight stop

No hot coffee or water even though the container had cold coffee and area was not cleaned. No breakfast..but you could order it. The floor vibration from A/C. Must smell and stains on carpet. The elevator was not working some guy was fixing it…no uniform wearing shorts and his shirt was unbuttoned!! The parking lot had several pot holes, trash, and dead bird in parking lot.

Kids were looking forward to swimming, but the pool was closed. Wife needed to use the workout area, but it was hot and staff couldn’t access the temp controls. Also the treadmill was broke. When we woke up this morning, there was a huge wet spot from the a/c.

Great Place but the mattress suck the only problem i had

Very long time to check in. Entrance and lobby area not clean. Hotel

Staff was great. There are a LOT of restaurants near by.

Not recommended it smelled so bad once we just entered like someone used the restroom and just left, or the cleaning didn’t use any type of cleaning products there was dirt all over the bathroom floor even the microwave has smudge of dirt stuck on the buttons and all over. We arrived really late and we just went to bed but there was so much sound outside it just made the place even more uncomfortable.

We chose this place just for the pool & hot tub. But both were out of service. You need to post that on your website. No caffeine free coffee in the room, lobby or at breakfast. I can only have CF due to heart issues. Breakfast states full service, but not true. Also states until 10. We got there at 945 and there was no food left. Lady at desk was very rude. We will not be back.

We stay one night and the room was clean and nice.

Everyone was very helpful

When I called to figure out what had gone wrong, the General Manager named Carter answered, I then asked her some questions about what had gone wrong. This seemed to upset her and the calmer I was, the louder she got, and she became very aggressive, obnoxious and rude. Carter then yelled out, thus saying " I'm just going to check you out!" and she hung up on me. I never raised my voice at Carter, I did not use any inappropriate language, I remained professional and calm. I am a retired Texas State Trooper and was in Amarillo Tx to conduct some training for a Christian based organization. This General Manager's behavior was Highly Unacceptable for a customer-based business, and she should be FIRED! I never want to stay at this Holiday Inn Express ever again, which is: Holiday Inn West Medical Center. 8231 Amarillo Blvd, Amarillo Tx 79124. I will filing a complaint with either Corporate or the owner(s) of this Hotel.

Overnight stay on road trip.

Hotel is beat up.

Was expecting a outdoor area around pool.

clean & welcoming

This was a hotel that was booked for us because they over booked our original hotel. The location was perfect and it was on scale with the Towneplace that we had originally booked. Very spacious room and luxurious amenities.

We arrived shortly after 5:00 PM and were disappointed to find that our rooms were not ready. We had to wait approximately 30 minutes before we could check in. During this time, the front desk attendant appeared disorganized and uncertain in handling check-in procedures, which added to the delay and frustration. I think this will be our last time stay at this property.

Check in for this trip wasn’t as friendly or expedient as usual. Lady at the front desk was rude. Room overall was clean and comfortable

Although the bar wasn't open, we were able to visit in the bar area. The staff was nice and pleasant. The bed was nice and comfy.

Clean property. Shower faucet didn’t work properly. Needs new faucets.

Nice place. Comfortable and quiet.

Hot tub closed was told they added chemicals this was at 2 in the afternoon. Was told to come back in an hour i did and front desk said maintance man was not there to open. This was so frustrating. The morning breakfast was out of a lot of supplies. In all very disappointed!

Old tvs

We have stayed here for years, but this time the property delt out of date and run down. Needs upgrades. Was missing paintings in the room. Tv struggled to wprk.

Clean and comfortable. Staff was friendly and polite

This was our 4th visit here. We have chosen this hotel for our Iowa to Arizona trip and of course, back to Iowa. Nice people always and we really appreciate the restaurant after a LONG drive!

Front desk staff were unfriendly and I had requested for my room to be cleaned since I was staying multiple nights and was not cleaned when I came back from appointments. Then catching housekeeping in the hallway asking if my room could be cleaned, which they were happy to start, mistakenly took my wife’s garment next to the dirty towels and the television remote from our room. Housekeeping was kind and helpful but communication from front desk staff was poor and rude. I will never stay here again.

Needed a place to stay for the night and they did not disappoint. The staff was extremely friendly, the room was clean. We all had a great night and good breakfast in the morning.

Guy at reception would not acknowledge any one when trying to check in and was rude when checking in. Needs better customer service.

Everything was perfect

Nice clean property for road trip

The beds are uncomfortable.

The card reader on out door did not work properly. We had to slide the card in just right to get into our room. Also the air conditioner filter did not fit properly so was sticking out.

We paid for breakfast, they ran out of bacon & French toast and the oatmeal looked like it was a day old.

It was a safe space to stay very clean

We booked a paid in full room with insurance of stay and they gave our room away and left us no other option but to drive straight thru to our home in brenham TX. Very disappointed in the staff

Excellent stay

.

The staff was AMAZING! However the bed was so hard my husband and I hardly got any sleep. The room decor was also a little ratty, but area was nice and safe!

Very convenient. We had both dinner and breakfast here. Restaurant staff was very helpful.

The stay would have been great of not for the blocking of a popular news channel, I don't like some business telling me what I can and can't watch.

This was absolutely one of the best hotels I've stayed at in a long time. The beds were super comfortable and plenty of pillows! The heater worked well. Great TV and internet. Breakfast was a fantastic buffet with so many choices! We really enjoyed our stay here.

The location was convenient

Cleaning personnel was way too loud at early hours of the morning

Gym is great as well as location

Friendly staff.

Location

Staff was super helpful.

Easy on and easy off I 40. Will definitely plan staying again

Had a bad experience, not from the hotel itself but from Expedia. I won’t use their services anymore. The front desk personnel helped as best as they could so I can’t knock them. Just book directly with the hotels from now on.

Cleanness and convenient

Just a quick overnight stay. Bed was comfortable. The toilet leaked from the bottom so bathroom floor stayed wet and the light around mirror did not work, it flickered but never came on.

The hotel itself was fine enough for passing through & low price. Our car was keyed in the parking lot & no camera footage was available which was unfortunate. Not the hotels fault though. A bit run down, but all seemed clean enough for the night!

The whole reason I booked this hotel was because they advertised a bar and restaurant. I was having a weekend getaway with my partner and wanted drinks in a safe place after dinner. Come to find they decided to close the restaurant. The person who checked me in did not tell me about breakfast times so by the time I got down there they were closed. Frankly the annoyance from this inconvenience makes everything else stand out. Like how the curtains in the room don't close so privacy is impossible, or how the jets in the hot tub don't work, or how the staff is basically hanging out all around the hotel. Overall it was okay. I likely won't stay here next time we're in town.

Very clean and comfortable facility, very satisfied, definitely a repeater.

This was a nice hotel and the bed was comfortable. Our room was clean and as expected.

The beds were very uncomfortable and hard. We did not sleep all night and got up stiff.

Decemt prperty, a lottle expensive

Terribly massive pot hole around hotel.

Would deffenetly stay here again

Nice

Quick check in and out services

Amazing and very clean and comfortable. Felt right at home.

Got room for jetted tub. Out of service. Water was off completely. Fridge didnt work. Very disappointed. Got room specifically for the tub.

Got a “presidential suite” Room was cozy. Only disappointed with the tub that was out of order and had old water from who knows when. Since the tub was out decided to go use the jacuzzi, only to be disappointed by the water looking dirty in the only warm jacuzzi out of the two.Talked about getting some sort of reimbursement but didn’t really get any help with that.

I usually stay downtown but looked for something closer to my offices this time. Outdated, just a blah place. Don’t expect a nice hotel and you’ll be fine.

Average score because bathroom was extremely small and I was surprised to go to breakfast and was going to be charged when I thought it was advertised as free on website.

Short distance from the airport, easy parking and close to many chair restaurants.

Hotel was great. The suite was a great size for our 2 kids, 3 dogs and ourselves.

The drain in the shower was backed up and it looked dirty. The closet doors looked a little roughed up, but the bed was fluffy and comfortable. The channels on the television were choppy and it was hard to watch anything but forensic files.

Shower didn’t work. Water didn’t go down the sink. TV didn’t have a remote and the WiFi didn’t work. All these things were reported to the front office and nothing was done to resolve the issues or change the room. The worst experience.

Bath had a very low shower dam and a shower curtain that allowed water to flood the bath floor when taking a shower

The hotel is clean and staffs are friendly

Hotel is outdated, so things looked "old" in the room. Usually the lamps on the nightstands have USB plug ins, there were no USB plugs in the room. No complimentary breakfast. Front desk lady and bartender were very friendly.

This place is not beautiful and new, but functional. I actually love it. I can park my RV on the way to New Mexico and Colorado and they have a great breakfast.

Great location with on site Tesla chargers. Breakfast is hot and served with true Texas hospitality.

This is a really nice motel. Food was good,has everything you need.

We love everything about this hotel. Rooms are large and spacious. Parking for our RV. Best breakfast for any hotel. Love it. We come though about every 2 months and will be back.

So disappointed.

Room 439 needs some attention. All was fine except in the bathroom. The tub definitely needs refinishing. I almost didn't want to get in it and certainly would never have considered sitting in the tub. Also, couldn't get a good temperature on the shower, either way too hot or too cold - that middle did not exist! Husband had same problem.

Very nice staff

Our room was extremely dirty. Hair all over the bathroom, mascara on the pillows. Lobby was beautiful but room was disgusting and not the room we booked.