The Addison Hotel, SureStay Collection by Best Western

Hotel staff very nice and helpful. Breakfast good. More than just continental

Loved our stay, location was excellent.

Superb

Breakfast A bit far from shops for someone who doesn't have a car

the place is better suited for one night stays than longer ones in my opinion. my review would most likely be more positive if i wasn’t given an adjoining room when i didn’t ask for one, thus making the room i was staying in extremely tiny. i was also in a room directly in front of the pool and felt uncomfortable opening my window. i know both of these problems could have been resolved by me asking for a different room and i will take fault for that. some pros are the shower water was amazing and stayed hot, and bed was comfortable! also only cable channels, so beware of that when booking! also be aware that they will not take prepaid cards for the incidental fee.

Room was a little small but very clean .

Breakfast is good, not the best but not bad...my discomfort was the pillow hard like a rock I ended with neck problem..couldn't sleep well...other than this is good for the money

I booked the room and they did not give me the room I booked. I was supposed to have a double bed with microwave and refrigerator. When I went to the front desk, she told me she could not move me because all the rooms were booked, but I could use their refrigerator. That was unacceptable. They also had a small full-size bed that felt like a bunkbed mattress. When you sat on it, you sunk down a good foot and a half. The lady at the desk said it’s because it’s a handicap bed and they have hard climbing in. I asked for a refund and they refused. I went down to the front desk after checking out the room and she was helping a customer and asked me to step to the side. After 15 minutes, I went up and grabbed my things along with starting the virtual help on the bookings.com site. She then proceeded to tell them that I had already been there for three or four hours so they could not refund my money. You could clearly see when I book the room not even 30 minutes before I checked in. This whole deal was about a hour and a half in before bookings got her to call her manager to ask for a refund. It is now 11 PM and she says I just came down. I said ma’am, I’ve already been down here to talk to you one time before do you not remember and she stated no you did not. Despite putting me in the wrong room, they still refused to refund my money. Bookings.com took care of it and credit me my money back and then some. I was able to book a new hotel. Do not use this place. They are horrible.

Everything was amazing thank you for a wonderful stay definitely will return next time I’m in town.

The room was clean. The staff was nice and helpful.

It was ok for a quick nights sleep. The room overall was cold and beds were fine. The rooms walls were pretty beat up, there wasn’t a fridge or microwave and the bathroom was very small. Pillows are small but there are multiple. But it was fine especially for the price.

It was considered convenient for us...even though we stayed there a little more than a week..would recommend it to family and friends...

The safety and breakfast The standard rooms are small

The safety and breakfast The standard rooms are small

Clean room and great parking

Thanks

I thank GOD I was able to find a location that had a roof and a bed for my out of town stay. Thanks Addison for being in existence.

Booked a king bed with tub, got king bed with walk-in shower. Very noisy as a youth sports team was staying there, lots of families and doors slamming.This time, trash not emptied, carpets through out lobby, halls and rooms are worn and warping. On my second day, I returned to my room only to have the key not work. I went back down to the lobby and asked why. I was told by Miss April, that she didn't check me in and therefore doesn't know if I'm the actual key holder. When pressed to understand, she gave me the 'Oh Lord' response, stating that the key could have been left somewhere, given to someone other than me and a slew of other reasons why I had to show my ID and get new keys. That the hotel will not take responsibility for someone being in the room unauthorized. I mentioned that I needed to use the bathroom and she states you can use the lobby bathroom if you have to go. As I walked away I heard her commentary on the situation to the woman that had been hanging out in the lobby, since I left, that morning. It was rude to say the least. Not feeling safe there now, since Miss April made it very clear that an unsavory element frequent this hotel and my possessions, car, or person could be compromised.

I liked the size of room. The kitchen area was not cleaned well dried food was on stove and dishwasher. The carpet had a funny smell… The tub was peeling paint it could use some upgrades.

I liked the size of room. The kitchen area was not cleaned well dried food was on stove and dishwasher. The carpet had a funny smell… The tub was peeling paint it could use some upgrades.

Exceptional

Pleasant

Convenience and price Needs remodeling everywhere

Convenience and price Needs remodeling everywhere

On our return trip I booked one of the newly renovated rooms, but was told at check in that I couldn’t stay in a renovated room because of my service dog. After arguing that service dogs were not pets, the night manager refused to budge. Not only were we put in a room that hadn’t been renovated, but no refund of the higher price was given even though I asked for one. The bed in our room was very uncomfortable, it squeaked every time my husband or I moved, and the pillows were so old, worn, and useless we barely slept! The floors in the lobby were filthy. The hotel was booked, but one of the 2 elevators was out of service. The free breakfast is disgusting. The coffee in the lobby is good, but the hotel has cheaped out by not supplying lids for the styrofoam cups. Needless to say, we will stay elsewhere on our next trip through the Dallas area.

The towels were stained hard not clean. The room were dusty.

Might not be an upscale hotel but you get a clean air conditioned room, comfortable bed, safe neighborhood and a complimentary freshly made breakfast. A wonderful place just to crash for a night or two. Best hotel to stay at this affordable price.

Very good

April checked me in and was very knowledgeable about the property. All of the employees at the front desk were on call as there was an issue all weekend with the magnetic strip on the keys. This is one of my favorite dog hotels bc the dogs are the nicest group you can hope for when traveling.

The room the room was good, spacious. Good pillows. But for anyone to claim that this location has breakfast is astonishing.. a lonely, waffle maker, and a couple of bagels and sweet rolls does not constitute breakfast for those of us who are prediabetic and celiac. Even Motel 6 has those premade omelette things… at least put out some of those packaged, hard-boiled eggs, people!

Booked a room for mult days. Moved out after two and they wouldn’t help me with a reimbursement even tho I payed for travel insurance. Moved out do to random bug bites or hives not sure tha I was getting each morning.

The reception was not so friendly. We haven’t had any room service in the first 4 days. We had to ask twice to clean the room. We had problems with the key almost everyday.

Good for the price

My experience wasn't too good!! The service was bad! The Electric Key Machine for Room Access was broken/ out of order so the staff had to let each guest in their rooms with their master key one by one. There was a mix up in their system as to which room I was assigned to which caused delays to my plans.The bed/ mattress was hard and out dated! Location

The rooms was not clean The location

My experience wasn't too good!! The service was bad! The Electric Key Machine for Room Access was broken/ out of order so the staff had to let each guest in their rooms with their master key one by one. There was a mix up in their system as to which room I was assigned to which caused delays to my plans.The bed/ mattress was hard and out dated! Location

The location

None

Exceptional

The night stand dreamers don’t stay closed. They slide out. This could be a safety issue. I don’t see why something like that would be ignored by the hotel. The bathroom sink drain has a missing drain plug. If someone loses a jewelry it would go down the drain. Why is left without fixing? The breakfast was good and the employees are patient and helpful. The administration seems to be hands off for a hotel at a key locations with the potential to thrive. Good Luck.

Another clean room and the nicest staff in Addison. Stay here each week for work and glad I found them.

The breakfast was pretty good. Was about 10 minutes late to be ready which was OK for me. Good value - decent hotel. Comfortable and nice. Very clean except one note about nightstand table. Nightstand table had some small spots on it like from opening a soda that sprayed on it or something. It was dusted clean but needed to be wiped down. Showerhead was either clogged somewhat or the water pressure wasn't good. I stayed here a couple of weeks ago and that time the room was perfect with no problems.

Good

The breakfast was pretty good. Was about 10 minutes late to be ready which was OK for me. Good value - decent hotel. Comfortable and nice. Very clean except one note about nightstand table. Nightstand table had some small spots on it like from opening a soda that sprayed on it or something. It was dusted clean but needed to be wiped down. Showerhead was either clogged somewhat or the water pressure wasn't good. I stayed here a couple of weeks ago and that time the room was perfect with no problems.

Good

Breakfast was tough if one has gluten issues.

Good

Good

Nothing

Friendly staff cleaning and accommodating Nothing

The front desk people were extremely friendly and helpful. Breakfast was good and the bed was comfortable. Stayed for business so did not use the pool or anything else. Place was centrally located to anything you need; food, gas, shopping, etc. Will stay again next trip.

Breakfast was good 👍

Hard wood floors tracked alot of dirt.

Hard wood floors tracked alot of dirt.

The stuff really great, and I like how they have some simple nice details. The registering itself could be easier.

The stuff really great, and I like how they have some simple nice details. The registering itself could be easier.

I’ve stayed here multiple times before but this will probably be the last time. The accessible room was confusing - at times I doubted it was an accessible room - there was no shower seat & the shower water pressure was a trickle. I booked a room with a fridge & microwave and got neither. The room was cleanish & ok, but nothing special.

The area. No bacon or sausage for breakfast.

No bacon or sausage for breakfast.

All None

Clean room but the popcorn ceiling was bubbling and peeling off, making it look grungy. AC good. Bed good. Desk good. Mini fridge worked. Microwave was questionable but worked. The door latch on the microwave was malfunctioning. Seemed dangerous. Bathroom/shower good. Things are obviously older but fairly well kept. Swimming pool nice but not heated. The first night the pool was closed at least a hour before advertised. Typical “meh” breakfast. Staff were welcoming, polite, professional and friendly. The cleaned and made up the room every day. Lots of restaurants nearby. Plenty of free parking available. Best feature is the price.

It was clean, safe and affordable. It was great for a quick overnight stay between jobs.

It was clean, safe and affordable. It was great for a quick overnight stay between jobs.

The lobby and morning breakfast was fair. There was a water leak coming from the window in my room and water was accumulating on the air conditioner. Also appeared to be mold in the ceiling.

The lobby and morning breakfast was fair. There was a water leak coming from the window in my room and water was accumulating on the air conditioner. Also appeared to be mold in the ceiling.

The breakfast offered a good variety each morning, and while the lobby shows some signs of the hotel’s age, it’s still very nice and welcoming. Every staff member I interacted with was friendly and helpful, and my room was cleaned daily. I’m especially grateful to the front desk for accommodating my last-minute request for a room closer to the lobby due to an injury—it made a big difference during my stay. Overall, I have no complaints and would definitely stay here again.

Wendy was beyond an exceptional employee. Great location and kudos to the staff for a wonderful free breakfast every morning. We will be back and thank you!

Passable

That it was near local eateries. The juice at breakfast. The staff was friendly. The bed was comfortable. Didn't see any bedbugs. I was not given the room I reserved which was a king size with a bath and had to wait hours to get a room with two smaller beds with a bath. But it wasn't the king size bed I paid for. The breakfast was subpar, the eggs were made from powder, were cold and flavor less, and there was no meat although I was told there would be by front desk. One elevator was out. The first room we received had pubic hair on the toilet seat, and had a stale odor in the room. The TV was had no premium tv options and didn't have all the channels displayed on the channel menu. It didn't even have matching lightbulbs.

Decent

Breakfast included, but if start time a bit earlier would be better for a business trip.

Staff was great room was clean…did not eat breakfast

Not bad

The front desk people know their stuff. She didn't just stare at me blankly and blink. She was on it. Night shift knows whats going on.

The breakfast was lovely the ladies working the breakfast bar the 2 mornings we stayed were going above and beyond to ensure that the guests breakfast was delicious and fully stocked. The bed was not very comfy, the toilet would back up every time my husband or I went to the bathroom.

The breakfast was pretty good - a wide selection of food. The room was very nice and clean. The decor was nicer than some other hotels in this price range. Only thing I missed was a hair dryer, but it wasn't totally necessary on this trip.

I loved how informative and friendly the staff were! The offerings were more than enough as well as the overall hotel location. I did not fancy the fact the rooms didn’t come with a fridge, so it was a bit hard to store the leftover food and drinks we had

Always a great stay!

Was greeted with a smile and a friendly hello .The location was close to a lot of restaurants (walking distance) the breakfast

Breakfast was a little marginal

Breakfast was good, cost was good.

Been here twice and each time it was a good experience.

okay, however i would not stay again.

The location is great. It's close to restaurants and a quick drive to the tollway. Even though it's off the main roads (Belt Line and Midway) both have a traffic light when you access them so you can safely cross them. My hair dryer didn't work. But the staff took care of it as quickly as possible.

Good place and amazing breakfast

Ceiling texture bubbling and falling inside the room. Seriously stained carpet. Hair in shower and bathroom floor. “Pet friendly”: $75 fee. Mattress has some sort of metal surround. Worst hotel I’ve ever been to. I’m washing all my clothes in boiling water as other patrons on Google show bed bugs.

Get new curtains please!

Clean room, nice staff, everything was well

Leaking ceiling

Clean

100 deposit

Yes just wifi wouldn’t work on 4th floor

On the flip side, the breakfast spread was fairly inspiring with the only hot veggie option being scrambled eggs. I also found it really odd that they didn't have moisturizer in the bathroom or as a toiletry to request.

On the flip side, the breakfast spread was fairly inspiring with the only hot veggie option being scrambled eggs. I also found it really odd that they didn't have moisturizer in the bathroom or as a toiletry to request.

Clean and efficient

Room was clean

Room was clean

Clean, comfortable, convenient

Clean, comfortable, convenient

Yes, it was good.

Yes, it was good.

Cecking in lady was rude and doesnt understand english. Then we had bugs in our room. We left and they regused our refu d.

Cecking in lady was rude and doesnt understand english. Then we had bugs in our room. We left and they regused our refu d.

The room is clean bed soft and clean

The room is clean bed soft and clean

Yes

Yes

The room for 2 adults with breakfast was $77 the pet fee $75, in the website they say we accept dogs and cats did not mention there is a fee until you check in or look for in the hotel rules, why not say "dogs and cats accepted (fee)". Watch out for fees at this hotel and at Best Western brand hotels.

The room for 2 adults with breakfast was $77 the pet fee $75, in the website they say we accept dogs and cats did not mention there is a fee until you check in or look for in the hotel rules, why not say "dogs and cats accepted (fee)". Watch out for fees at this hotel and at Best Western brand hotels.

Yes

Yes

cozy and clean room

cozy and clean room

Clean room

Clean room

Stay here frequently. Gets the job done without being too spendy

Stay here frequently. Gets the job done without being too spendy

Spotless room. Kind staff. Good location.

Spotless room. Kind staff. Good location.

Clean facility, great location, kind and accommodating staff, and great hot breakfast

Clean facility, great location, kind and accommodating staff, and great hot breakfast

Honestly the whole stay was unpleasant. The bed was extremely hard and both my partner and me had been struggling with back pain since staying here. The bathroom had mold on the ceiling in multiple spots. The breakfast was only open for a short period so we don’t even wake up in time to be able to get anything. Definitely recommend looking somewhere else.

Honestly the whole stay was unpleasant. The bed was extremely hard and both my partner and me had been struggling with back pain since staying here. The bathroom had mold on the ceiling in multiple spots. The breakfast was only open for a short period so we don’t even wake up in time to be able to get anything. Definitely recommend looking somewhere else.

The room was great, staff were friendly and we had a good overnight stay without any issues.

The room was great, staff were friendly and we had a good overnight stay without any issues.

Great Value for the price. The rooms are equal to hotels charging twice as much. Safe neighborhood with many restaurant options.

Great Value for the price. The rooms are equal to hotels charging twice as much. Safe neighborhood with many restaurant options.

Person at check-in lacked good customer service. She never smiled and seemed annoyed by my questions, including when I asked how to get to my room. I would think that when checking in at a hotel, you would be directed to where the elevators are. The property was clean but was very old.

Person at check-in lacked good customer service. She never smiled and seemed annoyed by my questions, including when I asked how to get to my room. I would think that when checking in at a hotel, you would be directed to where the elevators are. The property was clean but was very old.

No complaints

No complaints

Need to make sure rooms are empty before giving people a room key. I was given a room that had someone in there. But it was quickly fixed.

Need to make sure rooms are empty before giving people a room key. I was given a room that had someone in there. But it was quickly fixed.

Didn’t have breakfast area didn’t look clean

Didn’t have breakfast area didn’t look clean

Water pressure was nonexistent and the truck got broken into.

Water pressure was nonexistent and the truck got broken into.

Staff was Indians tried to help but the hotel needs an overhaul. Continental breakfast was awful.

Staff was Indians tried to help but the hotel needs an overhaul. Continental breakfast was awful.

Water bowl didn’t have stopper on the drain pipe and I requested put it on. They put it on after I had three times requested that day was 5 or 6 days after I checked in. I am so tired stayed in this hotel this time.

Water bowl didn’t have stopper on the drain pipe and I requested put it on. They put it on after I had three times requested that day was 5 or 6 days after I checked in. I am so tired stayed in this hotel this time.

no a good time.

no a good time.

It’s ok

It’s ok

I did not eat breakfast before leaving.

I did not eat breakfast before leaving.

Great room, breakfast and value for the money

Great room, breakfast and value for the money

I truly loved the property! 10/10 for me

I truly loved the property! 10/10 for me

2nd Floor King Bed is worn down. I could feel the springs when turning and squicks. The shower faucet water is slow, wall has stains and corners ripped off, WiFi was weak. Super slow. The breakfast was mediocre. Not much of a variety.

2nd Floor King Bed is worn down. I could feel the springs when turning and squicks. The shower faucet water is slow, wall has stains and corners ripped off, WiFi was weak. Super slow. The breakfast was mediocre. Not much of a variety.

Great price and great breakfast. Room could’ve been a bit cleaner and the pillows on the bed were very small. Close to lots of great food options. Had a couple issues with one of the rooms we got and staff were friendly and got us switched into another room no problem.

Great price and great breakfast. Room could’ve been a bit cleaner and the pillows on the bed were very small. Close to lots of great food options. Had a couple issues with one of the rooms we got and staff were friendly and got us switched into another room no problem.

For the low nightly price, we were pleased with the clean comfortable bed, silky-feeling sheet and hot comfort breakfast. We just needed a place to rest and we found it. On other hand, room was outdated but it was fine with us because there were no bad odor in the room. Location is safe, plenty of free lighted parking space and many nearby restaurants in the area. Staff is easy to talk to.

For the low nightly price, we were pleased with the clean comfortable bed, silky-feeling sheet and hot comfort breakfast. We just needed a place to rest and we found it. On other hand, room was outdated but it was fine with us because there were no bad odor in the room. Location is safe, plenty of free lighted parking space and many nearby restaurants in the area. Staff is easy to talk to.

The room was very clean and the parking lot was clean too

The room was very clean and the parking lot was clean too

When I asked about checking out just 10 minutes past the 11 a.m. checkout time, I was told I’d be charged a late checkout fee. The front desk staff wasn’t welcoming at all, which made the situation even more frustrating. Breakfast was another letdown — the scrambled eggs were soggy, overcooked, and tasted awful. Overall, this hotel needs major improvement in cleanliness, hospitality, and food quality. I would not recommend staying here.

When I asked about checking out just 10 minutes past the 11 a.m. checkout time, I was told I’d be charged a late checkout fee. The front desk staff wasn’t welcoming at all, which made the situation even more frustrating. Breakfast was another letdown — the scrambled eggs were soggy, overcooked, and tasted awful. Overall, this hotel needs major improvement in cleanliness, hospitality, and food quality. I would not recommend staying here.

Staying here literally gave me a headache and there was a lingering maybe wet odor. I had to buy some febreeze. This stay threw my sinuses out of whack and it was not the weather. I would not recommend unless they do some cleaning updates.

Staying here literally gave me a headache and there was a lingering maybe wet odor. I had to buy some febreeze. This stay threw my sinuses out of whack and it was not the weather. I would not recommend unless they do some cleaning updates.

We found a big cockroach on the ceiling near the TV area. After calling the front desk to notify them. They said they didn’t have anyone that could help us to take it away. Luckily, we were visiting family and they brought some spray to kill it and take it away.

We found a big cockroach on the ceiling near the TV area. After calling the front desk to notify them. They said they didn’t have anyone that could help us to take it away. Luckily, we were visiting family and they brought some spray to kill it and take it away.

Bugs in the bed on arrival, mattress was so worn out it folded in the middle, mattress was brown and dirty, walls were nasty, also they are full size beds not queen. Rooms are tiny

Bugs in the bed on arrival, mattress was so worn out it folded in the middle, mattress was brown and dirty, walls were nasty, also they are full size beds not queen. Rooms are tiny

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.

I booked my room as a king bed with microwave and refrigerator but what i hot is queen bed no microwave and no refrigerator

I booked my room as a king bed with microwave and refrigerator but what i hot is queen bed no microwave and no refrigerator

The staff at the front desk was friendly. I liked the extra touch of providing fresh popcorn and iced water with lemon. Breakfasts were very good with lots of excellent choices and a varied cooked manu. The hotel location is excellent, but conveniently situated off the main road. Easy parking. This was a very nice hotel.

The staff at the front desk was friendly. I liked the extra touch of providing fresh popcorn and iced water with lemon. Breakfasts were very good with lots of excellent choices and a varied cooked manu. The hotel location is excellent, but conveniently situated off the main road. Easy parking. This was a very nice hotel.

The hotel was old, and the bed was the worst part. It squeaked terribly - kept me up all night every time my husband would move. Did not eat breakfast, so cannot comment. There was some mold in the shower, not a ton. The room was not cleaned every day and there were not sufficient washcloths and soap to use for our 3-day stay. The people staying in the hotel were a bit scary. While we did not have any interactions, one lady was screaming at the top of her voice at 2 a.m. in the hallway. It went on for twenty minutes. Not our type of hotel we usually stay in.

The hotel was old, and the bed was the worst part. It squeaked terribly - kept me up all night every time my husband would move. Did not eat breakfast, so cannot comment. There was some mold in the shower, not a ton. The room was not cleaned every day and there were not sufficient washcloths and soap to use for our 3-day stay. The people staying in the hotel were a bit scary. While we did not have any interactions, one lady was screaming at the top of her voice at 2 a.m. in the hallway. It went on for twenty minutes. Not our type of hotel we usually stay in.

Check-in was easy and fast. More I can’t assess.

Check-in was easy and fast. More I can’t assess.

They charged for extra 1.5 hr checkout fee. Breakfast was good

They charged for extra 1.5 hr checkout fee. Breakfast was good

I felt very safe staying here with my Daughter. The staff was amazing, great breakfast loved it hear.

I felt very safe staying here with my Daughter. The staff was amazing, great breakfast loved it hear.

Parking good safe area.

Parking good safe area.

The rooms are always clean and the area is quiet.

The rooms are always clean and the area is quiet.

The first room I checked into has a bed bug right on the pillow and trash on the floor. I was able to check into a room on the 4th floor and it was completely different it looked like I went to a completely different hotel.

The first room I checked into has a bed bug right on the pillow and trash on the floor. I was able to check into a room on the 4th floor and it was completely different it looked like I went to a completely different hotel.

A very cozy stay.

A very cozy stay.

Very nice stay.

Very nice stay.

My issues were that I thought breakfast was so limited compared to other hotels. My room key stopped working each night after first night. Ony 1 working elevator

My issues were that I thought breakfast was so limited compared to other hotels. My room key stopped working each night after first night. Ony 1 working elevator

I contacted Expedia and was assured it would be handled and I even ok'd paying a higher rate to get the date changed....Never heard back after being assured I would get a phone call saying the issue had been corrected. So I booked 2 notes at another hotel

I contacted Expedia and was assured it would be handled and I even ok'd paying a higher rate to get the date changed....Never heard back after being assured I would get a phone call saying the issue had been corrected. So I booked 2 notes at another hotel

Room was nice, clean and quiet. We had a great stay.

Room was nice, clean and quiet. We had a great stay.

Coffee maker did not work. Bathroom sink stopper, likewise. Dead fly on the bathroom foor.

Coffee maker did not work. Bathroom sink stopper, likewise. Dead fly on the bathroom foor.

Great breakfast options, but wi-fi internet connection was very slow

Great breakfast options, but wi-fi internet connection was very slow

The room itself was clean but the carpets in the hallways was very dirty. The smell of the motel overall was very stale and musty . No microwave or refrigerator in the room,l. Not sure If I’ll stay @ this motel again. Unless it’s a have tooll

The room itself was clean but the carpets in the hallways was very dirty. The smell of the motel overall was very stale and musty . No microwave or refrigerator in the room,l. Not sure If I’ll stay @ this motel again. Unless it’s a have tooll

There was a girl at the front that was very rude from over the phone to checkin in., she wouldn’t give me her name and finally said Uvia which I think was a lie she was Not attentive at all and the rooms were dirty and smelly. Upside it’s in a decent area and breakfast was good. But the front staff definitely all look miserable and like they hate their jobs. Wouldn’t come back to this hotel. It’s a shame for it being my first time in Dallas. Very disappointed

There was a girl at the front that was very rude from over the phone to checkin in., she wouldn’t give me her name and finally said Uvia which I think was a lie she was Not attentive at all and the rooms were dirty and smelly. Upside it’s in a decent area and breakfast was good. But the front staff definitely all look miserable and like they hate their jobs. Wouldn’t come back to this hotel. It’s a shame for it being my first time in Dallas. Very disappointed

Several bugs. Ceiling needed redone from leaks from room above. Carpet felt gross. Bed was an old motel bed. Not the worst, but definitely not the best. Oh, someone missed out on their “party” because we found a bag of weed in the parking lot which we trashed.

Several bugs. Ceiling needed redone from leaks from room above. Carpet felt gross. Bed was an old motel bed. Not the worst, but definitely not the best. Oh, someone missed out on their “party” because we found a bag of weed in the parking lot which we trashed.

Good area for my stay.

Good area for my stay.

The hallways smelled bad, like humidity and something stale. There was bad patch work on the walls of my room. The staff member that checked me in did not communicate or explained anything, just handed me a paper to sign, I had to ask what it was for. The person that checked me out was nicer but there was not much interaction.

The hallways smelled bad, like humidity and something stale. There was bad patch work on the walls of my room. The staff member that checked me in did not communicate or explained anything, just handed me a paper to sign, I had to ask what it was for. The person that checked me out was nicer but there was not much interaction.

Their breakfast was really good and the room was very clean.

Their breakfast was really good and the room was very clean.

I never got my deposit back

I never got my deposit back

We loved the facilities, the staff was friendly and the room comfortable

We loved the facilities, the staff was friendly and the room comfortable

Well the reservation was not what the description says I was Charged with a high deposit and I reserved With a card they did not accept. Without any notice of these issues I was Forced to have my someone else pay it. These things are important to mention like $100 deposit and no cash accepted along with all debit cards not accepted.

Well the reservation was not what the description says I was Charged with a high deposit and I reserved With a card they did not accept. Without any notice of these issues I was Forced to have my someone else pay it. These things are important to mention like $100 deposit and no cash accepted along with all debit cards not accepted.

Definitely worth the upgrade to “deluxe” room. 4th floor room that’s newly renovated. Room did not have a fridge. Would stay again for price and location

Definitely worth the upgrade to “deluxe” room. 4th floor room that’s newly renovated. Room did not have a fridge. Would stay again for price and location

The breakfast was the best thing - they need to desperately update the hallways n air freshener

The breakfast was the best thing - they need to desperately update the hallways n air freshener

They could have better options for the snacks, and the cokes could be colder. Other than that, everything was great and the bed was comfortable.

They could have better options for the snacks, and the cokes could be colder. Other than that, everything was great and the bed was comfortable.

That hotel are seen ok. It’s has no small refrigerator, breakfast seem ok, the room seem old and it’s not bad. Not the best.

That hotel are seen ok. It’s has no small refrigerator, breakfast seem ok, the room seem old and it’s not bad. Not the best.

Room has a were towel smell but still was able to sleep through it. We got there late and left early so it was tolerable.

Room has a were towel smell but still was able to sleep through it. We got there late and left early so it was tolerable.

Good price, worked well for our traveling guest. Comfortable, clean, easy access to the main strip for restaurants and events. Slightly hidden.

First of all, for the price it's great. However, it was hassle to get re-keyed everyday because key looks like it resets after 1 time use or each day. Also, found a big roach in front of my door.

This hotel was well-priced and clean. I can't comment on the breakfast, because we had an early flight. The hotel is only 21 minutes to DFW and a great deal for the accommodations. I highly recommend.

Smiling faces in the reception.

There was a leak in our room, not enough towels, the pool didn't have enough chlorine in it, not enough coffee in the room

It was OK overall. If you’re not gonna spend a lot of time at the hotel, it’s fine for sleeping purposes. The bed was not that comfortable. I was disappointed that the pool was not in service, especially during the summer! The staff were friendly, however, when I asked for a slight change in my accommodation, they were unwilling to budge. I had asked for one night to be comped to me as I was checking out early and the third-party booking through hotels.com said I had to check with the hotel, the hotel was not willing to listen to any part of my reason for checking out early and did not offer any assistance. While I would probably stay there again in the future because it was mediocre comfortable I would have a hard time, not forgetting that they were so unreasonable.

I’ve now stayed here 3 times, again my room didn’t have a refridgerator, despite that being named in the room booking. My room this time was by the pool and felt damp. The hallway also seemed to have some damp issues - which could be due the the heavy rain we’ve had or humidity. I will most likely stay somewhere else next time I’m in the area.

Not

Nice

Very nice

Property was clean I really didn’t have any issues. Although I feel they should have some housekeepers that speak English. Front desk clerk that works 2-10 is rude as hell.

The propriety is in good condition for how old it is. The room had everything need it (refrigerator, microwave, etc). The bed was comfortable and the sheets were clean.

Very close to dining and shopping. Parking lot in back up against Chuy’s alone with 3/4 other restaurants Nice room and larger than it looks out front. Breakfast could have been better

Great place to stay. 3 rd time staying here. Highly recommend

.

Clean and easy to find

Dr visits in Dallas.

Mgr was not helpful but the rest of the staff was very accommodating.

Friendly staff, very clean, comfortable room and close to a lot of restaurants

In desperate need of update

Very old rooms

There was no fridge, no microwave in the room. The beds are very small, rooms are very small and no space in the toilet between toilet set and bathtub. Only one elevator is barely working

It’s a good area for entertainment/ food

Very horrible place. Small, smells, and no microwave or refrigerator

Great room for price $$ safe area .

I didn't like being quoted incorrectly for having pets. I was told it was $75 per dog. I had two dogs. I found out after asking the manager the next morning that I was to be charged $75 per room with pets. The bed had 2 small bugs in it. The room had a very musty odor.

Great value for the price.

Room was comfortable and was well designed for an accessible room.

What a hidden treasure. One block off of beltline. Bed linens and towels were very nice. Clean pool and a hot breakfast completed the perks Great rate better in many ways than the motel 6 around the corner

Unfortunately I was given the wrong room. I found out about this when a stranger opened the door at around 1:00AM.

Everything was clean and l slept good. Breakfast was wonderful.

Be aware of charges on your card after you’ve left. Had a situation with a double charge for “incidentals”

Place was relatively clean, Breakfast was good and staff was very friendly

My preferred choice for Business travel.

Garbage. Repeated breakfast on Friday/Saturday. No breakfast protein. Staff was rude and hostile.

It was very pleasant

Great hotel. Breakfast was hot and had plenty of choices. Star was friendly and the hotel room was super clean and comfortable. Would definitely stay there again.

Booked through Expedia adult child. Did not notice the restriction about needing to be 21+ to check in. Since my child did not meet the requirement I contacted the hotel and discussed this. I was instructed by the staff to reach out to Expedia to ask for a refund and when the hotel gets contacted by Expedia they would honor it. However, after I followed these steps the hotel informed Expedia that they could not refund due to my son staying at the hotel currently. I appreciate the fact that we did not notice the restriction on age when making the reservation, but to tell Expedia that a refund isn't possible for this reason is dishonest and would violate the very policy that kept my son from checking in at all.

Nice location. Nice staff!

Excellent hotel, very accommodating, ungraded at no extra cost, breakfast superb, staff excellent highly recommended AAAAA

Great room, just shower place is too small

The place smelled horrible and there was a cracks in the bathroom that when the person above took a shower it leaked into my shower. Very unacceptable.

Dry clean, friendly staff.

After staying here I just couldn't wait to leave a review so I could tell everyone how TERRIBLE this place is. The whole second floor smelt just like weed the entire time. The area is sketchy. The walls are dingy. There were guests that weren't controlling their pets and they were barking all night and day. There was one elevator for the entire place so it didn't matter where you parked, you still had to walk back to the elevator and then all the way to your room. The elevator felt as if it was going to free fall at any moment and opened the doors before it was completely stopped and settled. Granted this hotel was cheap and now I know why. This place heavily manipulated their photos online to make it seem better and probably paid to have people rate it so high. This hotel should NOT be rated an 8.0.

It was convenient

If the options presents itself again, I'll absolutely pass.....

We had an issue with the first room we were given, but the clerk was very helpful and moved us to a room on a quite floor.

Everyone in this hotel was friendly, food was great, and housekeeping was wonderful

Very clean

Staff were beyond nice, but the hotel itself was extremely dirty. Blinds and curtain barely worked. Towels were dirty. Our room had the trash taken out one day out of five. The outlet in our room didn’t have an outlet cover. Comforter had cigarette burns in it. Half the lights in our room didn’t work. Nightstand was covered in something questionable.

The room was not cleaned very well at all. Got hair all over us and had used shower stuff

The property is too old mattress not comfortable at all

Ty

No laundry and no gym - no date to have them back

An average hotel... nothing bad or overly good. It was clean; front desk service is good. Kinda old and in need of some upgrades.

Na

Don’t book here, the carpets are terrible! The rooms dirty. Terrible terrible

The hotel was nice and not too far from the highway and places to eat. But the room and the second floor where we stayed smelled like stinky feet/locker room.

breakfast is very good.

Easy, convenient access to the airport and other amenities. Friendly staff and nice rooms.

Covers all the bases for a very reasonable price.

Staff was rude and seemed to be bothered by any questions. Paint was peeling in our rooms, garbage was left from pervious guests, pillows were small, and the pool was closed.

I stayed there about 4 to 5 nights every day room service went in they made up my beds and change sheets when I left they tried to keep my deposit and said I was smoking. They never said what cigarettes were marijuana, but I have my four-year-old and five-year-old two little girls with me and they lied to me and told me they released the money and then three days later when I got home told me I was smoking. Staff was very racist from the first date.

Cons- Somewhat dated room, staff is very unfriendly and unwelcoming. No hair dryer in our room and I walked down to ask for it. she said she will bring up but after extended wait it became too late so i decided to cancel. They charge to extended even one hour late check out. By 10:55am, housekeeper knock the door to give me a dirty look.

The front desk staff was top shelf. Very friendly, always greeted me when I entered the facility, courteous and professional. One thing though. The HVAC unit in my room needs professional cleaning because it smelled very bad when I ran the heat. Otherwise? An excellent hotel.

It was very nice especially at this price range.

Even bed have nosing

This hotel does not deserve its 2 1/2 star rating. While the staff was friendlier this time, not much else changed from our stay a week earlier, which was also reviewed. The staff was not happy with our request for a later check out time, despite the fact that it is an option the hotel offers on the website. Housekeeping was knocking on the door at 8:00 a.m. to clean the room, basically ignoring the late check out request. The grounds outside the hotel remained dirty and unkempt. There was still a lack of tea bags at the self serve drinks station. Breakfast was edible but tasteless including raw hash browns and two typed of scrambled egg (both over-cooked and dry) and served without either bacon or sausage. The toaster still gave an option of pale or burned toast. This hotel does not even rate a 1 star rating and we definitely will find a different place to stay the next time we are in the Dallas metropolitan area.

This property has a rating of 2 1/2 Stars but in my opinion it is highly over-rated. While the rooms were clean and comfortable, the housekeeping and guest services were substandard. No one seemed to be stocking the tea and coffee service bars (they ran out of tea bags which were not replaced). The front desk was unattended when we arrived, and, after ringing the bell for service, the front desk clerk came out and did not even bother to greet us. Check out was efficient but unfriendly. The hot breakfast was edible, but mediocre at best. There was a choice of white or wheat bread for toast, and bagels. The bread toaster gave a choice of pale on the first run, and if you put it in for a second run it came out burned so there was not way to get proper toast. At check out, we got the impression that the clerk was not interested on whether we had a nice stay. (Please note that we never complained and we were friendly to everyone we saw or spoke with,) It was an adequate place to stay, and we kept the booking for the following week since our main trip was in another city and the visit to Addison was simply a stop over to break up our driving time between home and our final destination. We left hoping that the return trip would be better.

There is never a luggage cart. I had to make 2 trips and my room was on the 2nd floor on the far side of the hotel.

This hotel allows, semi trucks to park in their parking lot and for the truck drivers to sleep in their trucks so there was one that was parked near my room with the engine running the whole night. So I could not get asleep I had to wear my noise canceling headphones in bed, which hurt my ears after many hours. And they said there was nothing they could do

Hotel was clean and staff was friendly.

Such a wonderful experience. All of the staff were accommodating.

I loved the fact that so many places were nearby which cut down on travel time.

Our stay was amazing thank you for everything