Holiday Inn Express & Suites West Des Moines - Jordan Creek by IHG

Clean room, helpful friendly staff. The beds were soft enough but provided good sleep. Very quiet. Good breakfast selections. Will stay here again.

Very good

Wonderful place to stay

Bed’s were fairly good. Shower was excellent. Workout room is small but was to be expected from a hotel chain. Sheets on the pullout couch were dirty. Staff did not have anything to replace them with. We suggested 2 flags sheets. Finally we received a room on the third floor, but were not told that the third floor elevator was not working. We’re an athletic family, so no problem walking the stairs, it would have been nice to at least have bee told though, my dear wife amhad a migraine from the road, and both of us were haggard and so figuring out sheets and lack of towels caused a lot of walking. Not a single apology from the staff. Customers service could have made the stay significantly better.

We had a great stay! The beds were very comfortable, the room was clean and well maintained, and the air conditioning worked perfectly. The hot breakfast had a great variety of options, making it easy to find something everyone in our family enjoyed. We would definitely stay here again!

It smelt like sewage in the main area and at times in the room. Room was only cleaned once. Only one elevator worked