Express Inn - Spring

Pleasantly surprised after staying here and we’ll stay here many more times

Nothing Service

Service

Superb

Exceptional

Excelente y comodidad al 100

Everything was great

Well maintained.

Well maintained.

Exceptional

There was no breakfast or coffee. The comforter was dirty. A/C worked but after a while, it stopped cooling.

The value There was no breakfast or coffee. The comforter was dirty. A/C worked but after a while, it stopped cooling.

The shower head was the best part. Also, I needed an iron and the guy that checked Me in brought an ironing board and iron right to My room. The bed was comfortable too. The drying towels were dingy & had hair stuck in em. The soap bar was dried out and old. No tissue or coffee in room. The comforter on the bed was not too clean.

The shower head was the best part. Also, I needed an iron and the guy that checked Me in brought an ironing board and iron right to My room. The bed was comfortable too. The drying towels were dingy & had hair stuck in em. The soap bar was dried out and old. No tissue or coffee in room. The comforter on the bed was not too clean.

Clean room

When I arrived at the MOTEL not hotel, I noticed men working on a truck in the parking lot and a woman sitting in her room with the door open, smoking talking to the men. Although I saw beer cans, I didn’t see anyone actually drinking. The atmosphere made me feel unsafe, so I decided to leave. I wasted my money, I was uncomfortable before I even got out of my vehicle. Please be cautious when booking this MOTEL, as it has a non-refund policy. Don’t waste your money!

When I arrived at the MOTEL not hotel, I noticed men working on a truck in the parking lot and a woman sitting in her room with the door open, smoking talking to the men. Although I saw beer cans, I didn’t see anyone actually drinking. The atmosphere made me feel unsafe, so I decided to leave. I wasted my money, I was uncomfortable before I even got out of my vehicle. Please be cautious when booking this MOTEL, as it has a non-refund policy. Don’t waste your money!

Nice Every thing

Sheets were stained and had to change to a smaller room.

Sheets were stained and had to change to a smaller room.

It was the most terrible experience in hotel, very bad smell in the room. they do not accept policy cancellation. I stay just one night and charge me the whole stay. Don't worry, I will never recommend to anyone...

The hot water and shower pressure I traveled with family. This hotel is for young people who just wanna smoke in rooms. It’s NOT FOR FAMILIES!!! I went through booking and booked a non smoking room. Went to check in and they gave us a smoking room! The room floor had stains on it, the bed was filthy I had to take off the sheets myself, then the hotel worker had the audacity to act like she didn’t want to touch them! Which means she knew those sheets hadn’t been changed!!!!! The a/c doesn’t work so it was hot! I went to ask for my room to be changed where they lied and said no more rooms were available but gave a lady who was yelling at them a better/ cleaner room. Online it still showed rooms available but for some reason they lied and treated me and my family poorly despite us prepaying for our room. I really hate how they are turning out this hotel use to be really good when they first opened up but the young lady is now acting like every other hotel worker over here and it sucks. I will NEVER come back here. I believe the other reviews probably got a discount for leaving a review but the truth is they are horrible! Especially for families.

Exceptional

Very good

Disappointing

The sheets was dirty. My...

The sheets was dirty. My kids didn’t feel comfortable and the pictures online didn’t match.

Location was ok tv actually worked The air conditioner wasn’t blowing cold and I couldn’t sleep for being HOT

The air conditioner wasn’t blowing cold and I couldn’t sleep for being HOT

Always good

The staff were friendly and helpful. The beds and room were clean and comfortable. The road noise was awful. The deadbolt on the door to our room (203) would not work unless you lifted the door. The air conditioner would rattle intermittently.

The staff were friendly and helpful. The beds and room were clean and comfortable. The road noise was awful. The deadbolt on the door to our room (203) would not work unless you lifted the door. The air conditioner would rattle intermittently.

Other places had more shower options they don’t have many , had two bars of soup, no tooth brushes , tv was complicated to operate my opinion .

Cleaning staff was nice. I did not even feel comfortable enough to stay. the photos oh the hotel are highly edited. Rough area, lots of people wondering around, gap in bottom of door, front desk staff not the nicest.

Had nice stay very clean quiet well lit maintained area

Had nice stay very clean quiet well lit maintained area

No breakfast. I also had to go to the front desk to get an iron

Clean No coffee

When we arrived into the hotel room to tell her dirty all of them. And the floors and walls had spots in God knows what on them just a little deep cleaning would have changed the entire scenario

They were very accommodating and very nice. Thank you for your kind service.

They were very accommodating and very nice. Thank you for your kind service.

Fwy traffic, but a/c worked well to cover it.

At least give 2 bottle of water no coffe machine

At least give 2 bottle of water no coffe machine

Room was clean.

Room was clean.

Quick check-in, and easy access from the highway. A/C was not cooling enough. The temperature outside was in the high 50s, but inside the room was around 75 degrees.

The original room door lock wound not work. Had to settle for another room. Picture of hotel is dated as is the room picture. Very poor conditions, seems low rent and questionable area.

The original room door lock wound not work. Had to settle for another room. Picture of hotel is dated as is the room picture. Very poor conditions, seems low rent and questionable area.

Clean room, quiet

Clean room, quiet

No problems.

The air conditioning worked There's were holes in the furniture and bed spread. Paint cabbage Damage on the wall, rust on the door of the fridge, dirty in the corners near the restroom. We had to ask for another room several times because they were so damaged. Staff didn't seem to know which rooms were habitable and which weren't. (Broken toilets, flickering lights, holes in walls)

Nice quiet hotel

Nice quiet hotel

We had everything we needed except coffee in the morning. How can you advertise coffee and tea when you don’t have either??? Everything else was good.

We had everything we needed except coffee in the morning. How can you advertise coffee and tea when you don’t have either??? Everything else was good.

I fw express inn and the rooms comfortable as hell! ? and the beds and the man here is nice and the girl that works here the older man and older lady they are cool to even though they probably asleep alot???????

Everyone was friendly and helpful

Everyone was friendly and helpful

N/A

Quiet cheap clean

Was recently renovated, looks newer but if you look closely you can tell they paid Juan and Jesus to redo the outside. Terrible lining on the bathroom tub, the light fixture above the shower was also hanging from the ceiling. Staff. I called before booking, due to a question. A female worker answered the phone, gave my my answer to the question and rudely hung up. I booked, went into the office and it was a male worker. He was nice, though seemed on edge asking me how my day was. Get to the room, there’s hold in the bedding, as in cigarettes burns or pipe burns from crack. Weird white stains on the bedding, stains on the white towels, you also don’t get the nice swan towels that are pictured. There’s no difference between the DELUXE king room, & the king room. No breakfast, no tea or coffee.

Best check-in experience I've ever had anywhere.

Best check-in experience I've ever had anywhere.

The rooms are large & super hot shower

The rooms are large & super hot shower

N/a

N/a

Staff was super accommodating and great all around. Rooms cleaned above and beyond

Staff was super accommodating and great all around. Rooms cleaned above and beyond

Great staff and good area

Great staff and good area

It was great nice and quiet

It was great nice and quiet

Management is sweet and it was a very quiet,enjoyable stay

Management is sweet and it was a very quiet,enjoyable stay

Everyone was friendly place was clean

Everyone was friendly place was clean

Love the staff, the toilet didn’t work at all but no bugs… felt comfortable, needed thorough cleaning but very doable. I’ll definitely stay again!!

Love the staff, the toilet didn’t work at all but no bugs… felt comfortable, needed thorough cleaning but very doable. I’ll definitely stay again!!

Clean and safe.

Clean and safe.

Nice place to stay, facility is clean but it’s right on a busy freeway,you can hear loud noises from the street @ 4 am🙃

Nice place to stay, facility is clean but it’s right on a busy freeway,you can hear loud noises from the street @ 4 am🙃

Receptionist was very rude when we got there he kept calling the room because we had bicycles (that are very well cleaned) in the room and tried to charge us a $100 cash deposit that we wouldn’t be getting back which is sketchy in its self.

Receptionist was very rude when we got there he kept calling the room because we had bicycles (that are very well cleaned) in the room and tried to charge us a $100 cash deposit that we wouldn’t be getting back which is sketchy in its self.

Had a horrible night sleep

Had a horrible night sleep

Polite clean

Polite clean

Rooms looks so old

Rooms looks so old

Everything was suberb

Everything was suberb

Staff very very pleasant

Staff very very pleasant

Clean room and easy check in.

Clean room and easy check in.

Staff is awesome

Staff is awesome

Great place to stay

Great place to stay

Our stay was fine, and despite us being right next to the highway, we slept pretty well.

Our stay was fine, and despite us being right next to the highway, we slept pretty well.

Homeless camping under hotel stairs, begging guests for money. Roaches on walls

Homeless camping under hotel stairs, begging guests for money. Roaches on walls

Great stay, comfortable beds , clean property.

Great stay, comfortable beds , clean property.

Great room and atmosphere. Appliances were good, and clean room.

Great room and atmosphere. Appliances were good, and clean room.

Right off the freeway and easy to get to

Right off the freeway and easy to get to

Limited towels, no ice machine or iron in room.

Limited towels, no ice machine or iron in room.

The sheets was stained, the sofa in the room was very nasty, the room smelled. The older Indian man was rude. No iron in the room. Because I would not gotten a refund is the only reason I didn't go to another hotel.

The sheets was stained, the sofa in the room was very nasty, the room smelled. The older Indian man was rude. No iron in the room. Because I would not gotten a refund is the only reason I didn't go to another hotel.

We good

We good

Good place to chill

Good place to chill

I was using a towel to wipe off my windshield and one of the male workers told me I could not use a towel to wipe my windshield.

I was using a towel to wipe off my windshield and one of the male workers told me I could not use a towel to wipe my windshield.

The staff was very kind and helpful. They assisted us with our special request at a moments notice. The room was VERY CLEAN AND AC WAS COLD!! We would recommend this place to anyone needing a great place to stay.

The staff was very kind and helpful. They assisted us with our special request at a moments notice. The room was VERY CLEAN AND AC WAS COLD!! We would recommend this place to anyone needing a great place to stay.

Close to wherevwe were going.

Close to wherevwe were going.

It was ok. Room was ok.

It was ok. Room was ok.

It was the last room they had available and when I got into the room, it was about 80° in there. It was almost 90 outside. I adjusted the air conditioner to lower the temperature and it did not work. It blew out air but not cool air. I called the front desk and said it didn’t work and he told me that it did. I said the fact that it runs doesn’t mean that it is working and he said the air conditioner runs. He was extremely rude. When I left this morning, I talked to the other person at the front desk and he was just as rude. I’m on the road 26 weeks a year and stay in or near Houston each time. I don’t know how this place was ranked with 8.4 stars because I didn’t see it. Never again.

It was the last room they had available and when I got into the room, it was about 80° in there. It was almost 90 outside. I adjusted the air conditioner to lower the temperature and it did not work. It blew out air but not cool air. I called the front desk and said it didn’t work and he told me that it did. I said the fact that it runs doesn’t mean that it is working and he said the air conditioner runs. He was extremely rude. When I left this morning, I talked to the other person at the front desk and he was just as rude. I’m on the road 26 weeks a year and stay in or near Houston each time. I don’t know how this place was ranked with 8.4 stars because I didn’t see it. Never again.

Clean

Clean

Bien

Bien

Very clean, Made it easy to sleep comfortable. The few times that I’ve stayed here, my A/C was already on upon arrival, which was a crazy huge convenience considering Houston heat and humidity. I liked that I didn’t see any pest or rodents, felt at ease going to get take out and eating back in my room.

Very clean, Made it easy to sleep comfortable. The few times that I’ve stayed here, my A/C was already on upon arrival, which was a crazy huge convenience considering Houston heat and humidity. I liked that I didn’t see any pest or rodents, felt at ease going to get take out and eating back in my room.

The property was very clean and comfortable.

The property was very clean and comfortable.

It felt so comfortable.

It felt so comfortable.

Bad Customer Service over the phone.

Bad Customer Service over the phone.

Good

Good

The air conditioner stayed on between 74-76 degrees, so the room waa hot and muggy.

The air conditioner stayed on between 74-76 degrees, so the room waa hot and muggy.

Room smelled like cigarette smoke. Hole in the wall. Air condition didn’t work properly

Room smelled like cigarette smoke. Hole in the wall. Air condition didn’t work properly

Cheap and nice, beds and pillows were comfortable. The only dislike was the parking, but that wasn't a deal breaker. Nicely remodeled room updated furnishings and overall very comfortable

Cheap and nice, beds and pillows were comfortable. The only dislike was the parking, but that wasn't a deal breaker. Nicely remodeled room updated furnishings and overall very comfortable

The room reeked of weed and just overall depressing, dirty looking and old. Only stayed a total of 5 minutes before I left to get another hotel somewhere else.

The room reeked of weed and just overall depressing, dirty looking and old. Only stayed a total of 5 minutes before I left to get another hotel somewhere else.

There no breakfast poorly stocked had to ask for ironing board. No juice or coffee

There no breakfast poorly stocked had to ask for ironing board. No juice or coffee

Convenient and nice area

Convenient and nice area

It was good

It was good

The room was not clean, we found hair and blood in the bathroom.

The room was not clean, we found hair and blood in the bathroom.

I like that the room was clean. The staff was attentive. I didn’t like the funny smell in the room.

I like that the room was clean. The staff was attentive. I didn’t like the funny smell in the room.

Decent place , but old rooms and equipments

Decent place , but old rooms and equipments

Noisy and a lil bit low class

Noisy and a lil bit low class

room could have been cleaner. bed sheets were dirty, was itchy all night. another shower in the morning stopped the itch. would not recommend.

room could have been cleaner. bed sheets were dirty, was itchy all night. another shower in the morning stopped the itch. would not recommend.

Bathroom floor had several drops of something missed when cleaned - floor and tub felt sticky -staff was notified the next morning and nothing happened. Room and hotel are too close to I-45 - too loud. Exterior lights off when I arrived and I missed it. Had to circle around the block and try again. Next day - owner/mgr did remedy the sheet and TV problem - he was out of town on vacation

Bathroom floor had several drops of something missed when cleaned - floor and tub felt sticky -staff was notified the next morning and nothing happened. Room and hotel are too close to I-45 - too loud. Exterior lights off when I arrived and I missed it. Had to circle around the block and try again. Next day - owner/mgr did remedy the sheet and TV problem - he was out of town on vacation

The room was roomy and had a nice layout. The A/C worked well.

The room was roomy and had a nice layout. The A/C worked well.

Not happy with property and would not recommend

Not happy with property and would not recommend

Clean and good for a night stay while traveling thru

Clean and good for a night stay while traveling thru

Loved individual smoking rooms didn't like that it said breakfast included but didn't serve it

Loved individual smoking rooms didn't like that it said breakfast included but didn't serve it

it was great , clean and comfortable. I had a smoking room and it did NOT stink nor have burn holes . Towels were clean , sheets were clean Will stay again and refer friends .

it was great , clean and comfortable. I had a smoking room and it did NOT stink nor have burn holes . Towels were clean , sheets were clean Will stay again and refer friends .

The room had a unpleasant odor upon arrival. The loveseat appeared to have semen stains on the arm and cushion. If these two things were better and parking spaces in front of each room was for the room number I would have enjoyed my stay.

The room had a unpleasant odor upon arrival. The loveseat appeared to have semen stains on the arm and cushion. If these two things were better and parking spaces in front of each room was for the room number I would have enjoyed my stay.

No breakfast even though advertised on their website. No alarm clock, very noisy location next to interstate, room definitely not soundproofed as advertised, bed was mattress on a metal frame, no box spring, cold wind blowing through cracks in door as well as light shining through. Staff didn't seem thankful for business.

No breakfast even though advertised on their website. No alarm clock, very noisy location next to interstate, room definitely not soundproofed as advertised, bed was mattress on a metal frame, no box spring, cold wind blowing through cracks in door as well as light shining through. Staff didn't seem thankful for business.

Vinyl floor was dirty. Pillows were horrible to sleep on. The freeway noise was very loud and not a safe area

Vinyl floor was dirty. Pillows were horrible to sleep on. The freeway noise was very loud and not a safe area

Tv picture quality terrible, furniture old, nothing like website view of rooms

Tv picture quality terrible, furniture old, nothing like website view of rooms

Checkin was smooth, room was loud. Noises from all directions. You could hear the interstate like you were sleeping on it.. rooms are not sound proof.. didn’t get much sleep.

Checkin was smooth, room was loud. Noises from all directions. You could hear the interstate like you were sleeping on it.. rooms are not sound proof.. didn’t get much sleep.

Receptionist persona was less than neutral.

Receptionist persona was less than neutral.

We called the front desk to ask the checkout time and they told us we simply did not have one. Because of this, we just stayed in bed until 11:30 came around and he knocked on our door and basically yelled at us that we needed to leave

We called the front desk to ask the checkout time and they told us we simply did not have one. Because of this, we just stayed in bed until 11:30 came around and he knocked on our door and basically yelled at us that we needed to leave

Really nice place for the amount they charge for a room.

Really nice place for the amount they charge for a room.

Easy check in. They gave me a non smoking room even tho I may have selected a smoking room by mistake

Easy check in. They gave me a non smoking room even tho I may have selected a smoking room by mistake

It was very hot and muggy at night and I found a roach in the tub.

It was very hot and muggy at night and I found a roach in the tub.

The lights were flashing. The faucets were clogged. The parking lot was too small

The lights were flashing. The faucets were clogged. The parking lot was too small

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Smoking odor was really strong

Smoking odor was really strong

The rooms are disgusting!!! They own the same room across the way the redroof inn and those are even worse !!! They don’t care to accommodate their customers! They are just simply foul and nasty ! The sheets have stains and crumbs all in it. they don’t clean their hourly rooms !!!!! Because the cleaning staff goes home after 2 !! The head board always has hand prints on it. Floor always dirty. Even the towels have stains very disgusting

The rooms are disgusting!!! They own the same room across the way the redroof inn and those are even worse !!! They don’t care to accommodate their customers! They are just simply foul and nasty ! The sheets have stains and crumbs all in it. they don’t clean their hourly rooms !!!!! Because the cleaning staff goes home after 2 !! The head board always has hand prints on it. Floor always dirty. Even the towels have stains very disgusting

Great friendly customer service!

Great friendly customer service!

Everything was horrible

Everything was horrible

sheets were stained, roaches and only smoking available. would not stay again.

sheets were stained, roaches and only smoking available. would not stay again.

We came from out of town to stay for a couple of days for a dance intensive. The website said the hotel would have free breakfast and it didn’t. That was very disappointing. When we arrived there was a questionable lady walking around the facilities, she pacing in and out of the premises. That made us worry for our safety. The bathroom door would not close completely, it would stay ajar no matter how hard we tried closing the door. The walls were thin, we could hear conversations held outside our hotel room or in the next room.

We came from out of town to stay for a couple of days for a dance intensive. The website said the hotel would have free breakfast and it didn’t. That was very disappointing. When we arrived there was a questionable lady walking around the facilities, she pacing in and out of the premises. That made us worry for our safety. The bathroom door would not close completely, it would stay ajar no matter how hard we tried closing the door. The walls were thin, we could hear conversations held outside our hotel room or in the next room.

It was had to get to,no coffee anywhere on premises. Curtens keep open ,had to call office from my cell to fix tv that would not come on,phone in room did not work.

It was had to get to,no coffee anywhere on premises. Curtens keep open ,had to call office from my cell to fix tv that would not come on,phone in room did not work.

Not enough parking and very tight for a full size long bed truck. The wall is in the way

Not enough parking and very tight for a full size long bed truck. The wall is in the way

I was pleasantly surprised by the place. For the price I expected way less. The room was clean and updated. Could use a better mattress but overall was okay too. I suggest they serve coffee in the morning I had hell finding some at 4am but the Starbucks nearby opened at 5. I would not only stay here again I'd do it repeatedly.

I was pleasantly surprised by the place. For the price I expected way less. The room was clean and updated. Could use a better mattress but overall was okay too. I suggest they serve coffee in the morning I had hell finding some at 4am but the Starbucks nearby opened at 5. I would not only stay here again I'd do it repeatedly.

It was clean and economical.

It was clean and economical.

False advertising as mentioned breakfast but none available. Front desk staff VERY rude. Hung up the phone each time I called. Can't be bothered to do anything extra to make stay more comfortable. No towels for one to use after a shower and when asked for one was told that none was available and they hung up the phone on me!! Not kid friendly at all. A lot of false advertising about the amenities available here. Will never come back here and won't recommend it.

False advertising as mentioned breakfast but none available. Front desk staff VERY rude. Hung up the phone each time I called. Can't be bothered to do anything extra to make stay more comfortable. No towels for one to use after a shower and when asked for one was told that none was available and they hung up the phone on me!! Not kid friendly at all. A lot of false advertising about the amenities available here. Will never come back here and won't recommend it.

Nice building, looks nice, good parking.

Nice building, looks nice, good parking.

It was very good I would recommend it to anyone

It was very good I would recommend it to anyone

The stay was pleasant and we could see why they got good ratings. However the parking situation could be better and at least one space should be designated for a room. Also. There no iron or iron board available. This is is a huge inconvenience.

The stay was pleasant and we could see why they got good ratings. However the parking situation could be better and at least one space should be designated for a room. Also. There no iron or iron board available. This is is a huge inconvenience.

The cost was reasonable but I guess you get what you pay for. When we walked into our assigned room, there was someone's shower cap and used towels in the bathroom. So we weren't sure if the room as a whole had actually been cleaned thoroughly. We stayed for 4 nights and housekeeping did not come to our room until the day before check out. While packing uo, we noticed 4 items missing from our belongings, 3 bracelets and a watch. We found it odd that our things went missing after the ONE day housekeeping came by. When we brought it to the front desk staff, who are also the owners, the lady who was there had a very nasty attitude. She was not listening to what I had to say and kept cutting me off saying "my housekeeper didn't touch your stuff" over and over. The items stolen cost more than their nightly rate, and about half of what we paid to stay there!

The cost was reasonable but I guess you get what you pay for. When we walked into our assigned room, there was someone's shower cap and used towels in the bathroom. So we weren't sure if the room as a whole had actually been cleaned thoroughly. We stayed for 4 nights and housekeeping did not come to our room until the day before check out. While packing uo, we noticed 4 items missing from our belongings, 3 bracelets and a watch. We found it odd that our things went missing after the ONE day housekeeping came by. When we brought it to the front desk staff, who are also the owners, the lady who was there had a very nasty attitude. She was not listening to what I had to say and kept cutting me off saying "my housekeeper didn't touch your stuff" over and over. The items stolen cost more than their nightly rate, and about half of what we paid to stay there!

It was clean and nice, bed was way to stuff for me and the partner to enjoy.

Nice location. The staff was efficient and quick to get us checked in. No issues.

I will never stay here again I did not stay the whole time because they have bed bugs and roaches

My overall experience was okay. The only thing I would recommend is changing the sheets for stays longer than a day.

Nice place. Clean. Well lit. Exellent place for a decent. Hands down best choice around for comparable price.

Great value.

It was nice .

Great place to stay for a night or 2. Well priced

Beds are awful! Had to checkout earlier than expected because we could not handle the bed another night

The toilet paper felt like sand paper (and I’m not even picky about toilet paper) and there was no coffee anywhere. No coffee maker in the room and no coffee in the lobby. The bed wasn’t very comfy either. I wouldn’t stay here again if I had to stay more than one night.

Also the building is new so it’s still in good shape

No food service or machines and no morning coffee. You have to push the call button at the desk for them to come and Register you in or out.