HomeTowne Studios by Red Roof Richmond - Airport/Sandston

Yes

The room was really clean and the beds were super comfy The elevator is down so you have to climb a lot of steps and it’s alil confusing where all the steps entrance is at

The room was clean and towels nice but there as no soap, shampoo or even a plastic drinking cup. We were quite unpleasantly surprised by that.

Roaches

The room was not in good shape at all. There was a large gap under the door that you could hear the noise and also let a breeze in from outside. No utensils or anything for the kitchenette area. The outlet in the bathroom area didn’t work. The bathroom didn’t have a toilet paper holder. The shower rod was hanging on by a thread as well as the vent in the ceiling. Also the checkout time was 11a not noon as you have on your site.

Room was nasty and had roaches. The front desk Mgt is rude and unprofessional

I don't know where to start with this place. It's one of the worst experiences I've ever had. The rooms are dirty they clearly don't clean them. Half the stuff in the room doesn't work or is broken. They want you to pay a deposit. But for what the bugs in the rooms ? This location has terrible employees, The heavier set Indian guy is very rude and makes check-in unbearable. I'm still waiting on getting my last deposit back. When I checked out there was nothing wrong with the room. Other than what was wrong with it when I checked in. I promise you don't stay here and waste your money.

It was great

The strong smell of smoke never goes away

The room is outdated and the sheets and pillows looked very worn out. There was a roach crawling around on the wall. I was only there a few hours and checked out.

Location

The room neglected isn't the word more like no care to given to the presentation of the room at all. The bed spread was soiled , stains and it had cigarettes holes..or in other words burn holes.I requested a non smoking room..This wasn't it and it wasn't at the place I requested which was HomeTowne Suites next to the RED Roof side. The water was cold but did warm up later.So I did shower at some point. There were a lot of Hispanics having loud music like a day in the park loud, laughing. Yes they have a note for a quiet time but some people work varying schedule. It's not a party site but a hotel with others sco pay to stay not to hear the party crew. I just think if you loud and drinking socializing take it to the park not the hotel where others are staying too. They need a better policy or rule. I typically never have had issues I get the room on the side I request and it's most times it's little to no noise.

I got bit up by bed bugs

If I could give this hotel "0" stars I would. Upon arriving for check-in I was told the room I had reserved was not available and was offered "all they had left". When I entered the room it was heavily damaged and smelled terribly of marijuana. The room was damaged in several ways and it didn't feel like a safe place.