SureStay Plus Hotel by Best Western San Antonio North

Passable

Superb

Outdated. They looked like they were remodeling.

The staff was great but it was cheep hotel good staff

Clean

Exceptional

One of our three rooms had an overpowering floral odor that made it difficult to even be inside. We tried to tolerate it because we had very little time to get ready for our event, but eventually we had to request a different room due to it triggering asthma. Unfortunately, all three rooms were dirty, dusty, and poorly maintained. The biggest issue was the roaches. We saw roaches in the hallway, inside the rooms, and the following morning there was even one on THE serving spoon at the breakfast area. The staff replaced the spoon, but imagine the prep area! The photos online do not accurately represent the condition of this property. This hotel shouldn’t be suggested on ANY app! RUN FAR AWAY!!!

What i did not like was there is no elevator to take you to the second floor.😳

Superb

Clean

I stayed in a suite with my 3 boys. The room was very specious. My kids loved it. Cleaned, not so much though but I wiped down everything with my hand sanitizer wipes. Customer service was good . Breakfast was okay, wished they would’ve had pancakes or waffles though. No elevator . The pool was cleaned, my kids enjoyed every minute of it.

Good clean room. Had to walk all the way around to the front as the doors wouldnt scan my room.key

I would recommend nothing about this property.

Perfect distance from the airport. Overall the hotel is very unkempt. Turn curtains, dirt sofa, dirty carpet in the hallways, dank smell throughout.

Exceptional

Good

clean room, only issues was tub would flood and water would get cold at times.

Pool was actually refreshing despite its size Continental Breakfast was good, especially with having scrambled eggs and sausage links Decently sized Room, clean bathroom and thankfully a Friendly Staff Thin Walls made every sound the other guests make made feel like it was outside my door, definitely didn't like that There was a musty odor in the hallways that lingered whenever I stepped outside the room Room Key worked on our Door 1 out of 3 attempts to enter Side note, TV kept getting dim, even after messing with the settings

No comment

Everything was what I expected