Residence Inn By Marriott San Antonio Airport/Alamo Heights

Room wasn’t available because Expedia booked a room when none were available. Had to be refunded and had to find my own hotel with my children driving around after midnight, finally finding someone kind enough to make accommodations.

Room wasn’t available because Expedia booked a room when none were available. Had to be refunded and had to find my own hotel with my children driving around after midnight, finally finding someone kind enough to make accommodations.

Exceptional

It was clean and affordable. The rooms were quiet and the kitchenette was more than ample. I recommend it for anyone. Only downside is that don’t offer king beds.

It was clean and affordable. The rooms were quiet and the kitchenette was more than ample. I recommend it for anyone. Only downside is that don’t offer king beds.

Clean room. Bed sloped to the center which while annoying, it was minor.

Clean room. Bed sloped to the center which while annoying, it was minor.

Breakfast was good. Staff was friendly. Property was clean.

Breakfast was good. Staff was friendly. Property was clean.

Exceptional

It was awesome. The room was spacious and clean. It had all the amenities for an extended stay. The breakfast bar was delicious. It is very kid friendly if you have a family.

It was awesome. The room was spacious and clean. It had all the amenities for an extended stay. The breakfast bar was delicious. It is very kid friendly if you have a family.

The hotel was very nice and clean! Located roughly 15 minutes from the tourist stuff like the Alamo, the river front and Tower of America!

The hotel was very nice and clean! Located roughly 15 minutes from the tourist stuff like the Alamo, the river front and Tower of America!

Peleton bike in gym a plus

Peleton bike in gym a plus

Room was very clean, great location and friendly check in.

Room was very clean, great location and friendly check in.

An odd odor in the room - otherwise, it met out needs.

An odd odor in the room - otherwise, it met out needs.

There is one i didn't know was that i had to pay 10.00 for parking and the parking was slim.

There is one i didn't know was that i had to pay 10.00 for parking and the parking was slim.

Very good

We stayed five nights and it was beyond amazing

We stayed five nights and it was beyond amazing

The restaurant next door looked rough but was really great

The restaurant next door looked rough but was really great

The outside pool area and the safety Entering the parking lot

The outside pool area and the safety Entering the parking lot

Everything was so nice and clean! Breakfast was a great selection and so good! The towels by the pool had ants all over them.

Everything was so nice and clean! Breakfast was a great selection and so good! The towels by the pool had ants all over them.

The outdoor space was so nice! And I loved seeing the front desk dog

The outdoor space was so nice! And I loved seeing the front desk dog

No issues, pleasant stay

No issues, pleasant stay

The breakfast was great and staff were attentive, friendly, and helpful. the courtyard was very enjoyable.

The breakfast was great and staff were attentive, friendly, and helpful. the courtyard was very enjoyable.

There was nothing I didn't like.

I loved the amenities, the landscaping, and the breakfast options. There was nothing I didn't like.

Needed very early check in. They were full the previous night but managed to assign a room around 8 am for my stay after medical treatment.

Needed very early check in. They were full the previous night but managed to assign a room around 8 am for my stay after medical treatment.

Decent

Decent

I was in San Antonio for a short vacation. My stay there was great. They took care me while I was there. If I ever go back there I would not stay any place else. Where ever I go I will always stay and one of there locations.

I was in San Antonio for a short vacation. My stay there was great. They took care me while I was there. If I ever go back there I would not stay any place else. Where ever I go I will always stay and one of there locations.

Nothing

Clean

Clean

We went for my sons baseball tournament, friendly staff. Breakfast was good and fulfilling for the family the staff in the breakfast area very helpful with special food instructions. Overall great staff and clean hotel

We went for my sons baseball tournament, friendly staff. Breakfast was good and fulfilling for the family the staff in the breakfast area very helpful with special food instructions. Overall great staff and clean hotel

Loud music at night. TV didn’t work

Loud music at night. TV didn’t work

Staff was great

Staff was great

It was convenient and the room we stayed in was large and perfect for this weekend. We felt it was pretty quiet considering the location. The bed was super comfortable! The first day we hardly had any hot water. The TV had Netflix and Prime which was really nice. There was a dirty wash cloth left in the shower when we got to the room. There was a DL in the couch that fell out when I stood up. When I went to pull out the sofa bed, another DL and credit card were discovered on the floor/under the couch. I don't think the room was cleaned very well. While the room was large, I don't think it was worth the money.

It was convenient and the room we stayed in was large and perfect for this weekend. We felt it was pretty quiet considering the location. The bed was super comfortable! The first day we hardly had any hot water. The TV had Netflix and Prime which was really nice. There was a dirty wash cloth left in the shower when we got to the room. There was a DL in the couch that fell out when I stood up. When I went to pull out the sofa bed, another DL and credit card were discovered on the floor/under the couch. I don't think the room was cleaned very well. While the room was large, I don't think it was worth the money.

Stayed for 9 nights. In town for family stuff and decided to make into vacation. Staff was great, for the most part, including great restaurant ideas. Location pretty central for our purposes. But one day housekeeping took all of our dirty towels and left no clean. Also the piping of the shower was done backwards (single control - turning all the way yielded max cold rather than hot).

Stayed for 9 nights. In town for family stuff and decided to make into vacation. Staff was great, for the most part, including great restaurant ideas. Location pretty central for our purposes. But one day housekeeping took all of our dirty towels and left no clean. Also the piping of the shower was done backwards (single control - turning all the way yielded max cold rather than hot).

I have met staff that are very kind and accomodating especially Jimmy in the Engineering Dept. and Arlene in Housekeeping she is a nice Filipina lady helped us in the best way she could Thank you so much and looking forward to stay in this hotel again

I have met staff that are very kind and accomodating especially Jimmy in the Engineering Dept. and Arlene in Housekeeping she is a nice Filipina lady helped us in the best way she could Thank you so much and looking forward to stay in this hotel again

Great hotel for families or large groups. Loved the space only wish had full length mirrors in rooms. No frills definitely could use a modern up grade for the price. Front desk was welcoming and prepared for our early arrival. Great location for everything

Great hotel for families or large groups. Loved the space only wish had full length mirrors in rooms. No frills definitely could use a modern up grade for the price. Front desk was welcoming and prepared for our early arrival. Great location for everything

Very clean and comfortable. Close to the airport. Felt secure. Room was like a comfortable nice apartment. Lots for kids to do too.

Very clean and comfortable. Close to the airport. Felt secure. Room was like a comfortable nice apartment. Lots for kids to do too.

Every staff member we ran into give us a smile and we’re helpful. We had called ahead to say we were going to check in late and requested an extra rollaway bed.

Every staff member we ran into give us a smile and we’re helpful. We had called ahead to say we were going to check in late and requested an extra rollaway bed.

Hotel was dirty. Pillows were stained. Shower was dirty.

Hotel was dirty. Pillows were stained. Shower was dirty.

I recommend to everyone

I recommend to everyone

Loved it

Loved it

Very pleasant stay. Staff were very friendly, cheerful and helpful. Rooms were spacious, clean and comfortable. Nice area as well.

Very pleasant stay. Staff were very friendly, cheerful and helpful. Rooms were spacious, clean and comfortable. Nice area as well.

Great

Great

The staff are awesome

The staff are awesome

Noise from both highway traffic and aircraft traffic was over the top and having a restful night's sleep was impossible! I will never stay here again.

The floors and kitchen could have been a little cleaner. Breakfast was good, staff was very courteous.

The floors and kitchen could have been a little cleaner. Breakfast was good, staff was very courteous.

Great service all around

Great service all around

Was there fpr a cosmetic procedure, the accommodations they provided was outstanding. Extra pillows, towels ect. The house keepers were extremely helpful as well. This is my second trip for these reaso and had the option to stay at another hotel that partners with the cosmetic facility, but for all of my past stays with this particular hotel, could not surpass my experiences, especially being so far from home to heal prior to travel.

Was there fpr a cosmetic procedure, the accommodations they provided was outstanding. Extra pillows, towels ect. The house keepers were extremely helpful as well. This is my second trip for these reaso and had the option to stay at another hotel that partners with the cosmetic facility, but for all of my past stays with this particular hotel, could not surpass my experiences, especially being so far from home to heal prior to travel.

The highway noise was awful. Be sure to ask for a room on the back side of the hotel. Beyond that issue it would have been a wonderful stay.

The highway noise was awful. Be sure to ask for a room on the back side of the hotel. Beyond that issue it would have been a wonderful stay.

The room was very spacious, the courtyard and pool was beautiful

The room was very spacious, the courtyard and pool was beautiful

The first night there they had no water in the morning for hours. The hallway smelled like sulfur. Someone opened the room door while we were sleeping. I had it latched. I would not leave any valuables in the room.

The first night there they had no water in the morning for hours. The hallway smelled like sulfur. Someone opened the room door while we were sleeping. I had it latched. I would not leave any valuables in the room.

The heater did not work. The bulbs were missing from the lamps. No one from engineering onsite. Front desk was nice though.

The heater did not work. The bulbs were missing from the lamps. No one from engineering onsite. Front desk was nice though.

Excellent location and service

Excellent location and service

I enjoy staying here when I'm in San Antonio. Perfect for my family and my dog.

I enjoy staying here when I'm in San Antonio. Perfect for my family and my dog.

I enjoy the stay!!! the rooms are very comfortable and clean which I appreciate

I enjoy the stay!!! the rooms are very comfortable and clean which I appreciate

$10./night parking fee was ridiculous and not advertised. Housekeeping took away used bath towels but did not rep,ace. On 2nd night at midnight.…fire alarm activated.…took @8 minutes to be turned off and NO employees in the halls to give an explanation.

Fire alarm went off at midnight

Fire alarm went off at midnight

Location: It felt very safe. However, it is literally, right next to the highway, and I could hear it all day and night. Fortunately, I'm not a light sleeper. Maybe other rooms aren't like this. My window faced the highway. Cleanliness: It was clean enough. However, it was obviously done without much care. I did like the floor was entirely tiled. The property is spread out, and the common areas are well kept and look good. There's an area for the dogs that is not fenced and is covered with astroturf. There's a weird smoky smell in the elevator that I always used.

Location: It felt very safe. However, it is literally, right next to the highway, and I could hear it all day and night. Fortunately, I'm not a light sleeper. Maybe other rooms aren't like this. My window faced the highway. Cleanliness: It was clean enough. However, it was obviously done without much care. I did like the floor was entirely tiled. The property is spread out, and the common areas are well kept and look good. There's an area for the dogs that is not fenced and is covered with astroturf. There's a weird smoky smell in the elevator that I always used.

Loved how secure the area was. Key was needed to enter at any area. Felt very safe. Facility was very clean and well kept. Very inviting atmosphere. Breakfast items ran out quickly and no trays wete available for transporting items back to the room.

The shower was clogged and the bathroom flooded very easily. The bathroom floor flooding due to the shower

We loved this! We stayed just my boyfriend and I. But, it would be a great place to bring kids to! Spacious, kitchenette was fabulous, the common space was great!

We loved this! We stayed just my boyfriend and I. But, it would be a great place to bring kids to! Spacious, kitchenette was fabulous, the common space was great!

Excellent for setting up shop for work trips and a home base. Super close to the airport and the friendliest staff. The suite was perfect for a solo traveller for work. Would stay again!

Excellent for setting up shop for work trips and a home base. Super close to the airport and the friendliest staff. The suite was perfect for a solo traveller for work. Would stay again!

Breakfast was great--loved the scrambled eggs and sausage, but..... .....but for $170/night I was surprised to eat with little plastic knives and forks. (My friends would say "This is 2024 Dave--you're living in the past.")

A lovely stay but we were a bit stuck without a car. Not many dining options around. Breakfast was included which was a bonus. Helpful and friendly staff. The rooms facing the road are a bit noisy but I will definately stay again if I find myself in San Antonio in the future.

A lovely stay but we were a bit stuck without a car. Not many dining options around. Breakfast was included which was a bonus. Helpful and friendly staff. The rooms facing the road are a bit noisy but I will definately stay again if I find myself in San Antonio in the future.

the room was too noise at night due to its proximity to the hiway

the room was too noise at night due to its proximity to the hiway

I did not like the fact that there are no maps illustrating where you are in the facility or where you can go to the lobby. I also didn’t like the fact that there are no usb ports or c ports anywhere for the amount of money per night.

I did not like the fact that there are no maps illustrating where you are in the facility or where you can go to the lobby. I also didn’t like the fact that there are no usb ports or c ports anywhere for the amount of money per night.

Breakfast options on a daily basis were good, we were there for four days. The gym was nice and fully equipped. The only issue was that there were children constantly running down the hall and yelling. Other than that, it was a nice place to stay at.

Breakfast options on a daily basis were good, we were there for four days. The gym was nice and fully equipped. The only issue was that there were children constantly running down the hall and yelling. Other than that, it was a nice place to stay at.

We needed to find a nice place that was pet friendly as we were looking for some AC after hurricane Beryl and a place close to a quinceanera we attended. Excellent place!

We needed to find a nice place that was pet friendly as we were looking for some AC after hurricane Beryl and a place close to a quinceanera we attended. Excellent place!

Very cozy! Really nice staff!

Very cozy! Really nice staff!

Love the separate bedrooms, love the breakfast staff attention to us

Love the separate bedrooms, love the breakfast staff attention to us

Renovated nice place to stay

Renovated nice place to stay

It could have been a cleaner in the bathroom and there was a spider in my bed. Breakfast was good and customer service was good as well.

It could have been a cleaner in the bathroom and there was a spider in my bed. Breakfast was good and customer service was good as well.

Clean location, easy access to the airport… extremely loud with no insulation in windows. Staff put me in front room and I asked to be moved and they accommodated without question but put moved me to back room away from traffic noise. However I listened to the access door to the building slam close repeatedly during the day and night. Airline noise is loud too but that’s too be expected with location.

Clean location, easy access to the airport… extremely loud with no insulation in windows. Staff put me in front room and I asked to be moved and they accommodated without question but put moved me to back room away from traffic noise. However I listened to the access door to the building slam close repeatedly during the day and night. Airline noise is loud too but that’s too be expected with location.

I love it !!

I love it !!

An alarm went off on our first night at the hotel. It occurred at 2 am. We called the front desk, and they came to our room but had no explanation for the alarm other than it is not an emergency.

The hotel was nice but when we walked into our room, there was roach crawling across the kitchenette counter.

The hotel was nice but when we walked into our room, there was roach crawling across the kitchenette counter.

The only issue was the breakfast dining room. Too small and not enough tables and chair for big families.

The only issue was the breakfast dining room. Too small and not enough tables and chair for big families.

The room itself was not bad but definitely dated. However, the bed was terrible, charge for parking each day, and breakfast ends at 9 AM, so forget about sleeping in. I'd probably not stay here again.

The room itself was not bad but definitely dated. However, the bed was terrible, charge for parking each day, and breakfast ends at 9 AM, so forget about sleeping in. I'd probably not stay here again.

Staff were friendly, accommodations were clean and staff responded very quickly when we had an issue with the TV and the shower curtain (that needed to be replaced).

Staff were friendly, accommodations were clean and staff responded very quickly when we had an issue with the TV and the shower curtain (that needed to be replaced).

Cleanliness was ok but it was very loud at night. We had multiple knocks all throughout the night. Also, in one of the drawers the packaging from a “personal massager” was left behind. Luckily I found it before my young daughter did. Probably would not stay again.

Cleanliness was ok but it was very loud at night. We had multiple knocks all throughout the night. Also, in one of the drawers the packaging from a “personal massager” was left behind. Luckily I found it before my young daughter did. Probably would not stay again.

Clean

Clean

Great staff

Great staff

The room was clean and spacious. Bed and pillows are comfortable. Cons: Iron does not heat up well and for some reason, the TV keeps turning off. I would definitely return if I’m in San Antonio.

The room was clean and spacious. Bed and pillows are comfortable. Cons: Iron does not heat up well and for some reason, the TV keeps turning off. I would definitely return if I’m in San Antonio.

Very convenient location, great staff, I was there for the eclipse barbecue and it was delightful. Everyone there was pleasant to interact with and very courteous. I would stay there again.

Very convenient location, great staff, I was there for the eclipse barbecue and it was delightful. Everyone there was pleasant to interact with and very courteous. I would stay there again.

Would definitely stay again. So handy to the airport. Easy to get an Uner to/from downtown.

Would definitely stay again. So handy to the airport. Easy to get an Uner to/from downtown.

Flight was delayed. Never made it to the hotel

Flight was delayed. Never made it to the hotel

Had to stay in a hot and no TV room for 24 hours

I was okay and good but basing from others properties I’ve been this months of February and March , Marriott is kind of pricey and the thing is why I need to pay for my parking , whereas it’s not even near the tourist area😖

I was okay and good but basing from others properties I’ve been this months of February and March , Marriott is kind of pricey and the thing is why I need to pay for my parking , whereas it’s not even near the tourist area😖

Like: The front staff went above and beyond to check me in.

Like: The front staff went above and beyond to check me in.

This hotel is nice except for the parking situation. $10 per night. Also there is no EV charging station as depicted in the amenities.

This hotel is nice except for the parking situation. $10 per night. Also there is no EV charging station as depicted in the amenities.

Rooms are so clean

Rooms are so clean

I was on the first floor, and between the hours of 10:00pm and early morning people coming and going with a some noise. If was on a business trip i would've complained but i was their on a friend's and family stay.

I was on the first floor, and between the hours of 10:00pm and early morning people coming and going with a some noise. If was on a business trip i would've complained but i was their on a friend's and family stay.

Great Hotel....Great Location

Had an excellent stay. Service was great, room was very nice, breakfast was very good. Would highly recommend.

Had an excellent stay. Service was great, room was very nice, breakfast was very good. Would highly recommend.

The AC was out all day/night despite telling management multiple times. The room stayed at 80 degrees. They brought me fans to compensate. Worst hotel stay.

The AC was out all day/night despite telling management multiple times. The room stayed at 80 degrees. They brought me fans to compensate. Worst hotel stay.

Always I great place to stay & great service.

Always I great place to stay & great service.

Beautiful property. Wonderful employees. Great breakfast.

Beautiful property. Wonderful employees. Great breakfast.

Friendly staff

Friendly staff

WAS TOLD BY THE CLERK THE FASTEST WAY TO OUR ROOM WHICH WAS PARKING IN BACK AND WALKING THE LENGTH OF THE HOTEL TO ROOM 302. FOR TWOMRETIRED HANDICAPPED INDIVIDUALS THIS WAS A HIKE. MAYBE EMPLOYEES SHOULD LEARN THE LAYOUT OF THEIR HOTEL. DON'T GO BREAKFAST BECAUSE IT WAS TOO FAR.

WAS TOLD BY THE CLERK THE FASTEST WAY TO OUR ROOM WHICH WAS PARKING IN BACK AND WALKING THE LENGTH OF THE HOTEL TO ROOM 302. FOR TWOMRETIRED HANDICAPPED INDIVIDUALS THIS WAS A HIKE. MAYBE EMPLOYEES SHOULD LEARN THE LAYOUT OF THEIR HOTEL. DON'T GO BREAKFAST BECAUSE IT WAS TOO FAR.

No daily room cleaning. Also we were given a handicap room.

No daily room cleaning. Also we were given a handicap room.

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It was so clean even when you layed down on the bed you could smell the freshness of the blankets

It was so clean even when you layed down on the bed you could smell the freshness of the blankets

It was nice and cozy the staff was also friendly. Would book again.

It was nice and cozy the staff was also friendly. Would book again.

everything make it so easy excellent service I recommended 100%

everything make it so easy excellent service I recommended 100%

There was not a complaint at all.

Honestly, everything was extremely good about my stay.

I was in SA for a procedure. From the day of my procedure to the day I left, the Staff went above and beyond to make Myself and Husband's stay comfortable! From bringing me 6 or more extra pillows, towels, to even getting the extra bed ready for my husband! Every morning my Husband would go early to get my breakfast and was always greeted with a WARM Smile. When my Children came to visit, they were treated just as well (even got fresh cookies from front desk)! Thank You for the HOPE YOU FEEL BETTER CARD (Signed by the STAFF) that was on my table the day I return from my procedure. :) The 1 only thing was the Breakfast Sausage :(.

Great place, very friendly staff, awesome breakfast. We had a suite which was awesome and plenty of space to relax. Will definitely be back!! Thank you for a wonderful stay!

Great place, very friendly staff, awesome breakfast. We had a suite which was awesome and plenty of space to relax. Will definitely be back!! Thank you for a wonderful stay!

I was surprisingly impressed how amazing all of the staff was. They treated us with the utmost respect and customer services. I expressed to my husband that we need to stick to hotels by Residence in by Marriott hoping all hotels have this spectacular, high-quality of customer service. Maria in the breakfast cafe was extremely kind too. She absolutely went above and beyond to truly prove how their hotel sets apart from others. Thank You for making our stay seamless and taking care of us so well while we visited from out of state.

I was surprisingly impressed how amazing all of the staff was. They treated us with the utmost respect and customer services. I expressed to my husband that we need to stick to hotels by Residence in by Marriott hoping all hotels have this spectacular, high-quality of customer service. Maria in the breakfast cafe was extremely kind too. She absolutely went above and beyond to truly prove how their hotel sets apart from others. Thank You for making our stay seamless and taking care of us so well while we visited from out of state.

Wonderful kind staff

Wonderful kind staff

Property is close to where I was visiting.

Property is close to where I was visiting.

Stop making misleading advertisement Expedia. Also the cleaning personnel never showed up. The bed was uncomfortable also.

Stop making misleading advertisement Expedia. Also the cleaning personnel never showed up. The bed was uncomfortable also.

The front desk and housekeeper were both very considerate and helpful.

The front desk and housekeeper were both very considerate and helpful.

Maria was extra sweet at breakfast during our stay! She made us feel like we were at home and offered outstanding hospitality! Two bedroom suite was roomy and perfect for the whole family. The courtyard area was amazing and entertaining. We had a family lunch here and enjoying the outdoor seating. Used the outdoor gas grill to cook. Parking charge $10 per night.

Maria was extra sweet at breakfast during our stay! She made us feel like we were at home and offered outstanding hospitality! Two bedroom suite was roomy and perfect for the whole family. The courtyard area was amazing and entertaining. We had a family lunch here and enjoying the outdoor seating. Used the outdoor gas grill to cook. Parking charge $10 per night.

Nive property

Nive property

Quick and easy check in. Great room. Can walk to several places to eat. Uber was able to pick us up at the front entrance.

Quick and easy check in. Great room. Can walk to several places to eat. Uber was able to pick us up at the front entrance.

This clean and friendly place with a good full hot breakfast was the loudest place I've booked in 50 years of travel. Highway noise was at times deafening. Adjacent room noise was typical for dorm room level activities. Book here if you cannot find a location further away from the street noise.

This clean and friendly place with a good full hot breakfast was the loudest place I've booked in 50 years of travel. Highway noise was at times deafening. Adjacent room noise was typical for dorm room level activities. Book here if you cannot find a location further away from the street noise.

Mariana at breakfast is a joy. So accommodating and happy to share local info

Mariana at breakfast is a joy. So accommodating and happy to share local info

Excellent and caring staff. Clean and well maintained property. Neighborhood is a bit rough.

Excellent and caring staff. Clean and well maintained property. Neighborhood is a bit rough.

This time the hallways and inside room was freezing. No need to have the thermostat set in the low 70s

This time the hallways and inside room was freezing. No need to have the thermostat set in the low 70s

The reason I downgraded the overall to only 3 stars was due to not having internet for the first 3 days I was there, and it finally came through the last day.

The reason I downgraded the overall to only 3 stars was due to not having internet for the first 3 days I was there, and it finally came through the last day.

The staff were so friendly and the hotel wad so clean. The outdoor entetainment space was amazing. I loved it!

The staff were so friendly and the hotel wad so clean. The outdoor entetainment space was amazing. I loved it!

Stayed with my daughters for two nights. Was like a studio and had all the amenities needed for the kids. Would definitely stay again here.

Stayed with my daughters for two nights. Was like a studio and had all the amenities needed for the kids. Would definitely stay again here.

Excellent

Excellent

Quick and efficient check in

Quick and efficient check in

Very clean and comfortable stay. Staff pleasant and accommodating.

Very clean and comfortable stay. Staff pleasant and accommodating.

Great

Very good!

I enjoyed how cleaned it was, and the breakfast staff were amazing!!!!!

Great stay and great staff!! Especially, John who was very kind and helpful!