Homewood Suites by Hilton San Antonio Airport

The room was not as clean as i wished and the furniture start to show wear and tear.

Very good

Good value for the money. But there was no internet that day, so no TV and spotty cell service.

Room is large, kitchenette was great for stay! Breakfast was perfect.

Clean room friendly staff and also everything was OK

Our AC didn't work. We stayed 4 nights, we were told it would get fixed or moved and we didn't. We didn't have towels for 2 days. I had to wait until the next day. The breakfast was okay. However, the eggs had oregano in them or parsley. So the kids couldn't eat it.\n Are refrigerated, didn't work? 2\n Watch TV we had to wait until the TV decided it would turn on\n The shadow guy was sent up as a maintenance and his words exactly where I have no idea about these TV's or that AC.

Staff Ann and jennifer did their best to accommodate for what issues we had\n Very hard workers, very polite. The rest of the staff was either annoyed or troubled with anything. Any customer had to go up to front desk.. Our AC didn't work. We stayed 4 nights, we were told it would get fixed or moved and we didn't. We didn't have towels for 2 days. I had to wait until the next day. The breakfast was okay. However, the eggs had oregano in them or parsley. So the kids couldn't eat it.\n Are refrigerated, didn't work? 2\n Watch TV we had to wait until the TV decided it would turn on\n The shadow guy was sent up as a maintenance and his words exactly where I have no idea about these TV's or that AC.

Exceptional

Good experience overall. Room was clean and enough spacious. Minor concerns would TV not working properly. The breakfast was decent and it had plenty options.

The was a great stay clean spacious and really affordable. I would recommend their hotel

Easy access

Easy access

Exceptional

The rooms were very clean, staff was very friendly. Highly recommend this hotel to anyone traveling to San Antonio. The pricing was very competitive compared to other hotels in the area.

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Nice room, Staff in the breakfast area super rude, Breakfast delicious, Enough parking spaces.

I had a really bad experience from the moment we arrived. Check in was at 3pm, we arrived at 6pm and I was told my 2 room reservation wasn’t ready due to a shortage in cleaning staff. I urgently needed the room to change for an event and was told the earliest it would be ready was about 2 hours or possibly longer. One of the rooms was ready within 30 minutes due to me asking for it to be rushed. I was called that the second room was ready until 8:40pm. I asked for a cancellation and refund for room #2 since I would barely get use out of it and was told I could cancel without a refund. We found small cockroaches on both rooms throughout the night. There was a broken floor in one room. I didn’t get any help resolving this issue and the staff wasn’t understanding. They only said there was nothing that could be done but wait. Never staying at this hotel again.

The room wasnt clean. It smelt funny and just as you come off the elevator there are these nasty moldy curtains on the windows. The room has a sofa that is torn up in many places, the pillows had stains and the bathroom and sinks were nasty. The entire place looks poorly maintained.

I like that it was about 20mins from Sea world The room wasnt clean. It smelt funny and just as you come off the elevator there are these nasty moldy curtains on the windows. The room has a sofa that is torn up in many places, the pillows had stains and the bathroom and sinks were nasty. The entire place looks poorly maintained.

I loved how big the suite was and how helpful staff was. Great spot as well. Mall and restaurants are close. Will return again.

Clean room , fun entertainment

The location was great!! I loved the separate sitting area away from the bedroom, felt like I was at home. Loved everything

The location was great!! I loved the separate sitting area away from the bedroom, felt like I was at home. Loved everything

The room was clean, a bit outdated but still worth the stay. Very comfortable beds. Had all essentials needed in the room. There were so many options in breakfast during weekdays and weekends. The pool is indoor and was very clean. Staff so helpful and kind. Im definitely staying there again when i need to travel to San Antonio!

Service

Service

Exceptional

The breakfast was poor quality for most items, not well kept clean or stocked, and requests for more of the items that ran low were met with disgusted looks and attitudes from the staff.

Breakfast on first night was sad, ground beef chili taco meat, eggs, and sausage links. One waffle maker causing a line of chaos in the breakfast corner was enough to make me want to drive and eat somewhere else.

Rooms are spacious. The breakfast buffet was amazing.

Great staff and that’s important.

Exceptional

The breakfast was amazing, staff was friendly and everything was very clean. Our family had a wonderful time and enjoyed the pool as well during our stay! Everything was great!

Good airport transfer service. Breakfast was poor. Only two elevators; one was not working, the other needed work as well. This hotel did not meet the standards we would expect for a Hilton Homewood suites.

The breakfast was amazing, staff was friendly and everything was very clean. Our family had a wonderful time and enjoyed the pool as well during our stay! Everything was great!

Good airport transfer service. Breakfast was poor. Only two elevators; one was not working, the other needed work as well. This hotel did not meet the standards we would expect for a Hilton Homewood suites.

When booking that it was pet friendly, I didn't see anywhere on line that there was a $75.00 pet fee. One of the elevators was out of service which made wait times a bit long.

Some of the art work was damaged and drawn on but overall looked okay. The breakfast was a bit disappointing. I booked this hotel specifically for the eggs and bacon normal breakfast in the morning but they had this weird mystery meet that looked like pulled pork and bbq sausage that neither one were breakfast food/meet and was a bit sad to start my day like that.

Dumbbells ellipticals and treadmills in the fitness room. Even airport traffic wasn't much of a bother at this nice facility.

Going to stay here everytime I come to San Antonio. Very peaceful atmosphere

Room was excellent great hotel

Very good

Twice, including departure with bags, we waited 8+ minutes for elevator to go from floor 2 to floor 1, till we chose the stairs. I made two trips since my wife couldn't carry anything down. Ridiculous. I didn't like the $5 parking privilege surprise.

Exceptional

Convenient to downtown and out local activities Shower handle coming off, carpet patch wasn’t properly fixed

Room was great. Thank you.

Room was great. Thank you.

The room was clean and comfortable.

The room was clean and comfortable.

We were in room 103 which is right next to a side entrance and the exit/entrance to the stairs. The sound of those two doors slamming went well passed 11pm. The bathroom had an awkward layout which made getting in and out difficult. There were also cracked tiles around the toilet/shower that moved when you walked on them. The bathroom sink leaked water, ever so slowly, onto the floor. We didn't discover this till everyone was getting ready for bed, so we didn't ask for a room change. Just used the trashcan to catch the water. The fridge had no working light. There were two light options in the room: all the lights on, or just a lamp. With parking and taxes, it was $207 and change for the night. We chose this hotel because it was the only one that included breakfast and was near our destination. We will need to return to the area at the end of February, but will be looking for a new hotel. .

We were in room 103 which is right next to a side entrance and the exit/entrance to the stairs. The sound of those two doors slamming went well passed 11pm. The bathroom had an awkward layout which made getting in and out difficult. There were also cracked tiles around the toilet/shower that moved when you walked on them. The bathroom sink leaked water, ever so slowly, onto the floor. We didn't discover this till everyone was getting ready for bed, so we didn't ask for a room change. Just used the trashcan to catch the water. The fridge had no working light. There were two light options in the room: all the lights on, or just a lamp. With parking and taxes, it was $207 and change for the night. We chose this hotel because it was the only one that included breakfast and was near our destination. We will need to return to the area at the end of February, but will be looking for a new hotel. .

Breakfast was at 7:00 and I started making a waffle at 6:59 with my other half and the lady was rude and made a comment to us, even though the other lady showed us how to use the stuff. The pool was closed all weekend . A guy painted and then after that the water look all filmy and they opened it back up . 2 days out of my stay the water had to get turned off for “routine maintenance “ for hours . We just wanted a nice vacation, the room was great and so was the area . But the hotel service in those areas were lacking .

Breakfast was at 7:00 and I started making a waffle at 6:59 with my other half and the lady was rude and made a comment to us, even though the other lady showed us how to use the stuff. The pool was closed all weekend . A guy painted and then after that the water look all filmy and they opened it back up . 2 days out of my stay the water had to get turned off for “routine maintenance “ for hours . We just wanted a nice vacation, the room was great and so was the area . But the hotel service in those areas were lacking .

Disappointed about the parking fee

Disappointed about the parking fee

Room clean, great breakfast, staff very accommodating

Room clean, great breakfast, staff very accommodating

Very nice, clean rooms. Great service from front desk. Veronica took great care of us. Everyone was very friendly and kind!

Very nice, clean rooms. Great service from front desk. Veronica took great care of us. Everyone was very friendly and kind!

Clean rooms! Excellent reception service. We got a parking fee but it was good to know that people not using the hotel are using the hotel parking lot.

Clean rooms! Excellent reception service. We got a parking fee but it was good to know that people not using the hotel are using the hotel parking lot.

Clean & convenient

Clean & convenient

Staff at this location are both professional and personable. Room is well maintained and The hotel is virtually spotless. I'll be sure to stay again.

Staff at this location are both professional and personable. Room is well maintained and The hotel is virtually spotless. I'll be sure to stay again.

They were very friendly and helpful when we needed things. Room was clean and they alway got us the things we needed. Loved how we couldn’t figure out what was wrong with our Tv we went down to tell them. It was amazing how the maintenance guy came up and took the time to explain how to get it to work. He even left us an extra remote in case it happened again. It was a great experience. Their pillows and beds were also comfy. We would definitely stay there again.

They were very friendly and helpful when we needed things. Room was clean and they alway got us the things we needed. Loved how we couldn’t figure out what was wrong with our Tv we went down to tell them. It was amazing how the maintenance guy came up and took the time to explain how to get it to work. He even left us an extra remote in case it happened again. It was a great experience. Their pillows and beds were also comfy. We would definitely stay there again.

Breakfast was served daily, with limited variety in the daily choices, but very filling. Need vegan options. Clean rooms, but need upgrading. Friendly staff.

Breakfast was served daily, with limited variety in the daily choices, but very filling. Need vegan options. Clean rooms, but need upgrading. Friendly staff.

The room was clean, quiet, very comfortable, the TV had streaming apps, there was a full kitchen, it was like home away from home. It was very conveniently located in between the airport and downtown. Would definitely stay here again.

The room was clean, quiet, very comfortable, the TV had streaming apps, there was a full kitchen, it was like home away from home. It was very conveniently located in between the airport and downtown. Would definitely stay here again.

2 roaches in the room

Awesome staff

Awesome staff

Clean room. Easy parking. Helpful staff.

Clean room. Easy parking. Helpful staff.

Everything was great

Everything was great

Clean rooms. Didn’t like the extra fee for parking though but that is the way of the world now I guess

Clean rooms. Didn’t like the extra fee for parking though but that is the way of the world now I guess

This was by far my favorite stay in San Antonio to date. This will be my go to spot going foward. I have stayed at other nearby hotels and the service and atmosphere definitely is beyond my expectations. Great job and see you next month.

This was by far my favorite stay in San Antonio to date. This will be my go to spot going foward. I have stayed at other nearby hotels and the service and atmosphere definitely is beyond my expectations. Great job and see you next month.

The one thing that was annoying for sleeping was the flashing green lights almost above the bed. I’m assuming it’s a CO2 detector. It is like being on the airport runway.

The one thing that was annoying for sleeping was the flashing green lights almost above the bed. I’m assuming it’s a CO2 detector. It is like being on the airport runway.

This place was terrible from the start. The indoor pool was closed and we were told to walk across the parking lot to a neighboring hotel to use theirs. The bath tub in our room was filthy, the couch has huge rips in the cushions and my daughter ended up with looked like SEVERAL bed bug bites. The breakfast was awful.

This place was terrible from the start. The indoor pool was closed and we were told to walk across the parking lot to a neighboring hotel to use theirs. The bath tub in our room was filthy, the couch has huge rips in the cushions and my daughter ended up with looked like SEVERAL bed bug bites. The breakfast was awful.

All right, but the furniture in the room and in the dining room needs to be improved

All right, but the furniture in the room and in the dining room needs to be improved

The staff was great, room was very clean.

The staff was great, room was very clean.

The facility was clean and room was nice. Breakfast was good each day during our stay.

The facility was clean and room was nice. Breakfast was good each day during our stay.

Everyone friendly

Eas

Eas

friendly staff, comfortable bed/mattress, loved the kitchen equipment

friendly staff, comfortable bed/mattress, loved the kitchen equipment

Everybody was polite and they keep rooms clean

Everybody was polite and they keep rooms clean

Loves the room and service! Very comfortable and homey.

Loves the room and service! Very comfortable and homey.

Convenient

Friendly Staff and clean rooms

Friendly Staff and clean rooms

Good stay

Good stay

Really nice place to stay at, customer service was great room was huge

Nice location and nice rooms

Nice location and nice rooms

👍

👍

Clean room

Clean room

Great stay

Great stay

Clean room, staff was great

Clean room, staff was great

Clean room, excellent staff, and awesome customer service.

Clean room, excellent staff, and awesome customer service.

Room was clean, staff was friendly, breakfast was good, easy drive to and from the airport.

Room was clean, staff was friendly, breakfast was good, easy drive to and from the airport.

Was a bit dirty and Tv in living area did not work.. bathroom curtain did not sustain water in shower so it dripped all over bathroom floor.

Was a bit dirty and Tv in living area did not work.. bathroom curtain did not sustain water in shower so it dripped all over bathroom floor.

10 of 10 GREAT

10 of 10 GREAT

Will stay there again

Will stay there again

Very strange trip check in go to room piece of poop on the floor next to the toilet pee splatters on the floor big water of toilet paper. Pick up the poo go back downstairs and was told my option was that room a room that had wet carpet or my money back took the room with wet carpet. Ask for the manager to call me back three different occasions never has not sure why so no I was not happy with this location.💩

Very strange trip check in go to room piece of poop on the floor next to the toilet pee splatters on the floor big water of toilet paper. Pick up the poo go back downstairs and was told my option was that room a room that had wet carpet or my money back took the room with wet carpet. Ask for the manager to call me back three different occasions never has not sure why so no I was not happy with this location.💩

I did not stay. I was promised a refund and never got it.

I did not stay. I was promised a refund and never got it.

Everything was great. The tub could have been hit in the corners and under the shelf with some bleach but honestly, miniscule issue. The eggs were awesome. The culture items were great to experience. The room was clean, even behind the furniture. The bed was comfortable. Everyone was kind. I always enjoy my stays at this hotel chain. They are definitely doing things right.

Everything was great. The tub could have been hit in the corners and under the shelf with some bleach but honestly, miniscule issue. The eggs were awesome. The culture items were great to experience. The room was clean, even behind the furniture. The bed was comfortable. Everyone was kind. I always enjoy my stays at this hotel chain. They are definitely doing things right.

Check in is at 3pm we checked in at 5pm and went to our room and room was not ready had maintenance working on toilet. Was given a new room on 4th floor and people on 3rd floor were hitting our floor because our 1 year old was being too loud with her foot steps? It was 9:30pm on a Saturday night. They had front receptionist call our room to keep quiet

Check in is at 3pm we checked in at 5pm and went to our room and room was not ready had maintenance working on toilet. Was given a new room on 4th floor and people on 3rd floor were hitting our floor because our 1 year old was being too loud with her foot steps? It was 9:30pm on a Saturday night. They had front receptionist call our room to keep quiet

Property is easy to find with restaurants nearby. Staff were friendly and very helpful. Room was comfortable, spacious, and very clean. Having to pay to park is a negative.

The place was clean the rooms were clean the staff were friendly.

The place was clean the rooms were clean the staff were friendly.

Upon arrival, she checked our family in. Looked and acted just as miserable as her over the phone service. $4.95 per night for parking, FYI. No rooms on the 1st floor. The breakfast was horrible. The service was horrible. One of the ladies who served breakfast came over to berate a customer trying to use a waffle maker telling him that he’s breaking the machine! Then, took it from him to do it herself. I was standing right next to him and he wasn’t sure how to use it, but he wasn’t breaking it as she implied. Also, while my daughter was pouring juice, the server stood there watching her, then tried to tell me what was wrong while I was helping my other kids. The problem is she couldn’t communicate with me because she didn’t speak English, and 2nd, rather than stand there and stare at my daughter, why not help her? The pool had fire ants around it. I’ll leave it at that. Asked for extra towels and was told before I could get more I had to return the dirty ones. Poor job Hilton.

Upon arrival, she checked our family in. Looked and acted just as miserable as her over the phone service. $4.95 per night for parking, FYI. No rooms on the 1st floor. The breakfast was horrible. The service was horrible. One of the ladies who served breakfast came over to berate a customer trying to use a waffle maker telling him that he’s breaking the machine! Then, took it from him to do it herself. I was standing right next to him and he wasn’t sure how to use it, but he wasn’t breaking it as she implied. Also, while my daughter was pouring juice, the server stood there watching her, then tried to tell me what was wrong while I was helping my other kids. The problem is she couldn’t communicate with me because she didn’t speak English, and 2nd, rather than stand there and stare at my daughter, why not help her? The pool had fire ants around it. I’ll leave it at that. Asked for extra towels and was told before I could get more I had to return the dirty ones. Poor job Hilton.

Nice easy clean stay. Friendly staff.

Nice easy clean stay. Friendly staff.

Loved king suite

Loved king suite

Room was awesome everything clean. Space is very nice. Shower has its own. Shampoo , conditioner and gel wash. Loved that part! Everything is awesome. Will definitely stay again when I came to San Antonio!

Room was awesome everything clean. Space is very nice. Shower has its own. Shampoo , conditioner and gel wash. Loved that part! Everything is awesome. Will definitely stay again when I came to San Antonio!

Extremely friendly staff! The room was a beautiful surprise for the money. My only complaint is that you have to pay for parking. I LOVE that I could sleep cold thanks to the ceiling fan and thermostat that could be adjusted down to 63!

Extremely friendly staff! The room was a beautiful surprise for the money. My only complaint is that you have to pay for parking. I LOVE that I could sleep cold thanks to the ceiling fan and thermostat that could be adjusted down to 63!

We got the suite with a kitchenette and a separate bedroom from the common area for a great price!

We got the suite with a kitchenette and a separate bedroom from the common area for a great price!

The detachable shower head didn’t work and the couch has so many holes with the stuffing hanging out. Some of the blankets have spots and stains. The elevators were not stable, the trash cans in the hall way were always full and smelled. The floors in main areas were always dirty. Trying to inform staff about this via text they initiated, I never received a response and the front desk staff did not care when I tried to let them know. Wish I could get a full refund for this entire stay.

The detachable shower head didn’t work and the couch has so many holes with the stuffing hanging out. Some of the blankets have spots and stains. The elevators were not stable, the trash cans in the hall way were always full and smelled. The floors in main areas were always dirty. Trying to inform staff about this via text they initiated, I never received a response and the front desk staff did not care when I tried to let them know. Wish I could get a full refund for this entire stay.

Unfortunately, we ran into a few issues. Check-in time is very strict. I've never experienced this with any hotel especial Hilton, but you literally can not check in until exactly 3, on, the, dot. Not a minute earlier. Which was quite an inconvenience for our family. Our room had two phones but none of them working. There was a crack in the widow and cracks all through out the hotel room ceiling. Some pieces of the tile flooring were coming up in the closet/bathroom. There were large roaches outside and my kids also ran into a couple of them while swimming in the pool. The breakfast was ok, nothing special.

Unfortunately, we ran into a few issues. Check-in time is very strict. I've never experienced this with any hotel especial Hilton, but you literally can not check in until exactly 3, on, the, dot. Not a minute earlier. Which was quite an inconvenience for our family. Our room had two phones but none of them working. There was a crack in the widow and cracks all through out the hotel room ceiling. Some pieces of the tile flooring were coming up in the closet/bathroom. There were large roaches outside and my kids also ran into a couple of them while swimming in the pool. The breakfast was ok, nothing special.

Carpet was dirty. Room had bugs in bathroom. Tub would not drain properly.

Carpet was dirty. Room had bugs in bathroom. Tub would not drain properly.

Breakfast great!!

Breakfast great!!

The pool was closed

I had a wonderful stay at this hotel. The property was very quiet, which made it easy to relax and get a good night’s sleep. The room was spacious, offering plenty of room to spread out and feel comfortable. Everything was also spotlessly clean, from the lobby to the bathroom. Staff were friendly and professional, and check-in was quick and easy. Overall, a great experience — I’d definitely stay here again.

I had a wonderful stay at this hotel. The property was very quiet, which made it easy to relax and get a good night’s sleep. The room was spacious, offering plenty of room to spread out and feel comfortable. Everything was also spotlessly clean, from the lobby to the bathroom. Staff were friendly and professional, and check-in was quick and easy. Overall, a great experience — I’d definitely stay here again.

Clean and modern and friendly and competent staff. Very impressed!!!

Clean and modern and friendly and competent staff. Very impressed!!!

I really liked the size of the room and the cleanliness of the hotel. The breakfast options were good but not as tasty everyday.

Nice hotel great staff

Nice hotel great staff

Given the proximity to the airport, airplane noise was not an issue during the stay.

Given the proximity to the airport, airplane noise was not an issue during the stay.

Keep it up!

Keep it up!

Rooms were clean and spacious, but didn’t like they’re kind of getting run down with wallpaper especially in the restroom peeling off and cushions on sofa torn. Very noisy, paper thin walls and door screeched very loud every time it was opened and closed.

Rooms were clean and spacious, but didn’t like they’re kind of getting run down with wallpaper especially in the restroom peeling off and cushions on sofa torn. Very noisy, paper thin walls and door screeched very loud every time it was opened and closed.

Took forever to check-in.

Took forever to check-in.

Great experience!

Great experience!

Large comfortable rooms , great service.

Large comfortable rooms , great service.

Wallpaper in bathroom coming off the wall

Wallpaper in bathroom coming off the wall

Na

Na

The pool was not working due to maintenance.

Thank you for the services & great breakfast. Wish the pool was available for use.

Thank you for the services & great breakfast. Wish the pool was available for use.

Good service and very friendly staff. Room was very nice but position on the TV made viewing not easy from the bed or sofa. Bed was very good but pillows were either very hard or very soft.

Good service and very friendly staff. Room was very nice but position on the TV made viewing not easy from the bed or sofa. Bed was very good but pillows were either very hard or very soft.

POSITIVE:Spacious room, comfortable mattress, good variety of pillows, room darkening curtains, good breakfast foods and eating area. Night light does NOT turn off - why have room darkening curtains, if you then light the room from inside? Not all of us are afraid of the dark… Also, phone ringing in another room, stomping above us & doors slamming around midnight for several hours. NOISY interfers with sleep

Booked wrong address. Had to pay again for correct hotel no refund

Booked wrong address. Had to pay again for correct hotel no refund

Loved everything about it

Always a great experience with Homewood Suites!

Always a great experience with Homewood Suites!

Full breakfast every day quiet clean convenient right near the airport

Full breakfast every day quiet clean convenient right near the airport

Location was great and we were very comfortable

Location was great and we were very comfortable

Pool

The room was spacious, and loved having a larger fridge. The bedding smelled so bad. Did not have enough towels per person. Have photos of predamages from entering. Also you have to pay for parking in there parking lot

I was very disappointed. This is a Hilton property and I expected more than this. My mother reserved 2 rooms. Both of our rooms had ripped/torn carpet as well as the sofa being ripped. No pot, no can opener in my room. My parents had to change rooms. It was a lot of things missing in the room. No conditioner. They had no shelves in the refrigerator. No pool towels.

I was very disappointed. This is a Hilton property and I expected more than this. My mother reserved 2 rooms. Both of our rooms had ripped/torn carpet as well as the sofa being ripped. No pot, no can opener in my room. My parents had to change rooms. It was a lot of things missing in the room. No conditioner. They had no shelves in the refrigerator. No pool towels.

The staff and free breakfast buffet were the only things that made it worth staying there. I will NEVER be staying at this location again, not even sure I'll be staying at a Hilton hotel again, Marriot has NEVER given me this horrible of an experience.

The staff and free breakfast buffet were the only things that made it worth staying there. I will NEVER be staying at this location again, not even sure I'll be staying at a Hilton hotel again, Marriot has NEVER given me this horrible of an experience.

Very clean and loved the breakfast

Very clean and loved the breakfast

Very easy to get around many food options in walking distance very close to the airport rooms super clean!

Very easy to get around many food options in walking distance very close to the airport rooms super clean!

It was ok very safe area clean room food was great

It was ok very safe area clean room food was great

More breakfast options

More breakfast options

Great all together

Great all together

Property has not kept up maintenance. There needs to be upgrading on furniture in room and in common areas. Additionally, the walls are paper thin. You can hear every foot step and conversation. We had a noisy upstairs guest who was jumping and stomping from 6 pm - 1 am. We asked hotel staff for help and they said no. Another guest complained about same issue and front desk said there is nothing they could do about it. Additionally, there is a $4 charge to park In a regular open hotel lot and you have to give them your license plate number. I usually enjoy staying at Hilton hotels but this was not the best experience.

Property has not kept up maintenance. There needs to be upgrading on furniture in room and in common areas. Additionally, the walls are paper thin. You can hear every foot step and conversation. We had a noisy upstairs guest who was jumping and stomping from 6 pm - 1 am. We asked hotel staff for help and they said no. Another guest complained about same issue and front desk said there is nothing they could do about it. Additionally, there is a $4 charge to park In a regular open hotel lot and you have to give them your license plate number. I usually enjoy staying at Hilton hotels but this was not the best experience.

Very clean breakfast was Great

Very clean breakfast was Great

I called before booking the room and was told the pool was open so I booked the room. We arrive 45 minutes later only to find out the pool is NOT open. Now we have 2 upset kids stuck in a room that the air conditioner was barely blowing. We all get to sleep and the fire alarm goes off at 12:40a.m. We then had to gather the kids and head down the 4 flights of stairs only to get to the bottom and find out it was a false alarm.

I called before booking the room and was told the pool was open so I booked the room. We arrive 45 minutes later only to find out the pool is NOT open. Now we have 2 upset kids stuck in a room that the air conditioner was barely blowing. We all get to sleep and the fire alarm goes off at 12:40a.m. We then had to gather the kids and head down the 4 flights of stairs only to get to the bottom and find out it was a false alarm.

Very nice place, courteous staff…the only negative that was out of their control was shower water pressure…that’s the only negative.

Very nice place, courteous staff…the only negative that was out of their control was shower water pressure…that’s the only negative.

We had reservations for 5 in a room that slept 6. Once we checked in we noticed only 2 bath towels. We asked for additional towels and were told they were completely out of towels and we would have to check back the next day after housekeeping had a chance to finish laundry. I was shocked that a major chain hotel would be completely out of towels for guests. I’ve never seen that before. Staff were friendly and apologetic about it and tried to make things but it took a while to finally get towels the next day. They were at or near capacity it seems but that’s not an excuse for not being properly equipped to provide basic needs for guests. No extra pillows were available either and each queen bed only had 3 pillows. Disappointed with Hilton to say the least.

We had reservations for 5 in a room that slept 6. Once we checked in we noticed only 2 bath towels. We asked for additional towels and were told they were completely out of towels and we would have to check back the next day after housekeeping had a chance to finish laundry. I was shocked that a major chain hotel would be completely out of towels for guests. I’ve never seen that before. Staff were friendly and apologetic about it and tried to make things but it took a while to finally get towels the next day. They were at or near capacity it seems but that’s not an excuse for not being properly equipped to provide basic needs for guests. No extra pillows were available either and each queen bed only had 3 pillows. Disappointed with Hilton to say the least.

Great experience. The breakfast was great.

Great experience. The breakfast was great.

Very clean around the grounds . Excellent help on property.

Should not have to pay for parking when you have a room. I had a parking pass at onestop which is right next to the hotel. Paying for parking is new for this hotel. I told the young lady i have a parking pass at 7pm and if i could park my truck for a couple hours. Nope, i still had to pay parking. So i wont stay here again. Plenty of hotels that dont make you pay for parking when you stay at the hotel. Also, does that mean if you have a local friend come over they pay for the hour or two they are their also.

I’m so impressed by this hotel! Everything was great - staff, cleanliness, location, and breakfast was impressive. I would highly recommend staying here!

Great hotel, but the ac could have been colder

Great experience

Nice and clean

This hotel gave up the room I had booked and gave me another one which did not work for our party size.

We chose this property due to its location and reasonable price. They specified at check in that dogs are 75.00 per accommodation per stay but when we checked out we were charged with 150.00 .However after I called and explained what the issue was , they said they will refund the 75.00. Having said these,it doesn’t have to be like this..It’s too much hassle ..

Na

Excellent stay! Staff was friendly and helpful, everything was clean and well-maintained, and the breakfast was delicious. Highly recommend!

If you are coming in on a late flight — expect to not have a room even though you have a reservation. They overbook.

No a/c thru it 4 day stay. Was told they were sold out, couldn't move us to sister hotel nor borrow us fans. Per mgr, phone convo, we were getting 50% refund. Still waiting..

Bathrooom room 304 had mole

More towels are needed and didn’t have any

Best hotel in San Antonio Texas if you are planning to have a good family vacation I highly recommend Homewood hotel, the overall experience was amazing.

Good rooms

Rooms were spacious, close to airport and close ( walking distant) to eateries. Also drivable distance to tourist attractions.

Check in was quick and easy. The staff was very kimd. The room was very spacious and everything was very clean. I did see some damages on the room but nothing major (peeled paint, ripped cushions, etc.) The suite we received was perfect for our family mini trip. It is located near many tourist areas. The only problem we encountered were creepy old men that were ataying there. They kept trying to speak to my young nieces (not even teens); but that's not the hotel's fault. Maybe just better security around the hotel in general would give others more peace. I did see all areas of hotel very clean every time I walked to any area. Wil definitely book here again.

Yay

The stay was great. One of the elevators was out of service, got crowded in the elevator lobby at times.

Loved it

Ran out of towels

When we got there we were charged 3.99 to park. The remotes for the TV were kept at the front desk and when I asked they made me come down and get it. Service at the front desk was horrible. Shower head was terrible, water barely came out.

Comfortable clean and convenient.

That is service industry basic element.

Quieter than expected. Overall good place to stay

I have always enjoy staying at Homewood suites. Perfect stay.

If you’re visiting San Antonio, this is the hotel to reside in. The staff is friendly and professional and the hotel is clean.

Challenging experience

Room was spacious. Ac worked great. Great breakfast variety. Would book here again.

However, Staff wasn’t overly helpful. They weren’t rude or anything. They just didn’t seem to care to help. Only had 2 towels in our room and had to ask twice to get enough towels for our family of 5. Stay two nights and the room wasn’t refreshed. Maybe that’s policy but it wasn’t exactly clear. Our trash was overflowing. No towels at the pool. Went to front desk to ask for some and they said there weren’t any. They were washing some and they’d be ready in a couple of hours. The hotel is noisy at night. You can hear walking at all hours of the night. People talking in the hallway and next door. Dogs barking every few hours. Bring white noise or something. A/C wasn’t cold enough so the room was warm. Bring an extra fan. While it was a great location for the things we were wanting to do, the surrounding area is sketchy. Lock your car doors.

Wonderful location. Really appreciated their airport shuttle! Great service and helpful staff. Good breakfast.

The hotel was nice our room was very spacious and clean. They kept the breakfast full until closing time.

Everything was decent about the stay nothing amazing to shout out but the one thing that was annoying was to charge for parking and i came with two cars my and my husbands and then for us to be out and not return until late in the evening and not have a place to park and they just tell us at the front desk to park in the gravel lot in front of the hotel that aparently they do not own so it doesnt provide the security or the point of paying for parking is obsolete yet the spaces were taken up by a school bus and a truck hauling a trailer with no parking pass displayed like we paid or were instrcuted to do so and the girl at the front desk just tells me theres nothing i can do about it.

Very spacious! Family of 6 and we had two queen beds and pull out sofa. Enough room for everybody! We also had the kitchen area as well. Breakfast selections were amazing…will most definitely book again when we’re in San Antonio!!

Easy

NA

It was a terrible experience. Me and my family drove close to 10 hours to get to our hotel but because of the weather and deer on the highway which delayed our travel time, we didn't get to the front desk till early next morning. Tried checking in but they told me that they canceled my 4 days that I booked have away my room collected my money. No refund mind you and someone else was able to book the room I had originally purchased. Hotel gets double the money and I get scammed. Wow, I'll never use this site again or this hotel it's a total scam.

The was a loud alarm that went off in the middle of the night. I called the front desk and they said I would have to wait until maintenance came in at 7 or 8 AM. I asked if we just had to listen to the beeping till then and she said Yes. Luckily for us the beeping stopped after 30 minutes. I was surprised they expected us to listen to the noise for hours.

I chose this hotel for the indoor pool in the winter to lap swim even with so many bad reviews- but hotel was really good. Room clean, big, bed great, everything I needed. Free breakfast had the waffle maker and typical USA processed food. My bag was delayed. I told the night staff that they might deliver it while I was out. Returning late, the lady was at the entrance to make sure I saw her so she could give me my bag- so that was extra service. That was very nice. It is an airport hotel, so the area is more commercial (no nearby park) but very convenient. This is Texas- nobody walks. I wish the pool was longer but it was clean. I didn’t feel the parking lot was unsafe- a lot of cars parked.

The hotel is of sufficient quality and value. The service staff needs more training and leadership in providing better service and guest interaction. I witnessed house cleaning ignoring guests, walking around looking at their phones, earbuds in and generally very uninterested in the guests in the hotel. Twice I was even cut off by a staff member when entering elevators. Good hotel, clean rooms (though the ADA room wallpaper is peeling because of the open shower) but service needs work.

This place is very clean and comfortable.

the Room was nice for the price.

Clean room and friendly staff

Safe and clean place

It was a great space for me and my kids. Everything was very clean. The staff was nice, some more than others but would absolutely stay again.

The parking wasnt as great and we bought a razor and shaving cream from the little shop the hotel has and the razor literally fell apart on the first shave but other than that everything was great

Overall is was a good stay. I just didn't like how impolite they were at check in. They had a tone that suggested I was bothering them by needing to be checked in. It's their job! They should learn better hospitality.

This is a very neat and nice place to stay!

Vehicle was broken into. GM was onsite but didn't know where the cameras were located and unaware that the camera facing the parking area was blocked by his newly planted palms. Asked for refund and he was absolutely against it. Even refused when Expedia and Hilton Honors called him. Unprofessional attitude towards guests.

Property needs attention

Easy in and out. Very convenient to area. Great staff. Nice amenities. Would stay again.

The customer service was excellent, the room was very comfortable and quiet

Great

I liked that the hotel was in a convenient location to all my adventures. I also liked that parking was complimentary.

Hotels.com did a horrible service. I called many times and they never answered the phone in customer service. Only computers averting and after 1/2 an hour Del would hang up on me. The organization in the hotel was terrible. They gave me 4 different rooms because in each one they have a different problem . After going downstairs at the lobby with suitcases every time to explain the problem took like an hour to get a fifth room that was clean with out any problems. I won't do any business with Expedia or hotels. Com anymore. They are getting worse every time I use it.

Quick overnight trip with the family, room clean and easy check in and out.

Pretty clean and quiet hotel. Their lobby is spacious and lots of tables to sit at. The breakfast provided was pretty basic but good. The room we booked was clean and very spacious for family of 6. More security is needed in the parking area. Our friend’s truck was broken into over night. Other than that, all went well.

Always a good experience to stay here

Really nice and comfortable hotel. Will stay there again. Delicious breakfast.

The room is very spacious and comfortable. The bathroom was also very spacious. The beds were supposed to be queen but they looked more like double beds. The room did not have a door between the living room and the bedroom, so privacy was an bi issue.