Extended Stay America Suites San Antonio Colonnade Medical

The room was so cleaned.

One of the worst places to stay. Checked into a dirty room that was not cleaned. Disgusting items tapes to the bottom of the night stand, dirty cups under the bed and the staff was unapologetic and complacent. Immediately checked out and had to argue for 2 hours to get a refund.

Kitchen was not equipped at all, smell so ugly, bathtub was clogged, cockroaches, bed was dirty too. And was charged the $100 deposit and not refunded. Nasty place to stay over all. Too bad it’s in a great location just nasty place .

The rooms are nothing like pictures. Elevator and hallway dirty. The room elevator and hallway smells old. The only thing that was soft was the pillows. I stayed there because it was close to my testing site. I couldn’t study be loud noises and doors slamming. I will do better research.

Bad

Exceptional

Affordable but not worth it. Does not include breakfast because they don’t have any other than breakfast bars. Room smelled like pee, since we entered you can smell the cooking from other rooms. Water pressure from the shower was low. Swimming pool green and dirty. Room was just picked not wiped cleaned. Dog hair on furniture as well. Just not worth it!

Its was ok.

Exceptional

Bad

When I arrived, the lady at the front desk was nice but was on FaceTime the entire time. I tried my best to stay the night but eventually left to stay somewhere else. The curtains were damaged, the sink was not entirely clean & when I got in the shower the faucet pulled out of the wall and their was still hair on the walls from the previous person. I did not mind the smell but I decided to leave once I realized I was showering in a bathroom that had not been cleaned. Once again the lady at the front was nice and helpful when I asked for a refund. This hotel would have been okay if it was cleaner.

Okay for price.

The location and clean No coffee pot in the room

No coffee pot in the room

Had a bad smell throughout the whole hotel. Definitely very budget and the breakfast is some granola bars.

Great place

Nothing at all Everything about it

Nothing at all Everything about it

We loved the room -very big and comfortable

The room was clean, the “breakfast” was just granola bars, oat meal, coffee, and muffins so nothing actually satisfying. Also, on arrival we already PAID but they made us put a $100 deposit down, never got a receipt for it but they mentioned we should get it 2-5 days later… weird. The room also had a kitchen however the microwave didn’t work. It was also advertised they had vending machines, but they don’t. I tried to get some water from the front desk as they had a mini fridge of drinks for sale, but they were out of water…. You obviously pay for what you get. Not awful, but not great. Definitely the place if you like to be out of the hotel room.

I didn't have pets but the area stores were close to what we were looking for

Poor

Nothing really Everything tbh Blood in bathroom

Nothing really Everything tbh Blood in bathroom

The only complaint is we had no room service the whole 6 days we were there

Breakfast is horrible, telephone didn’t work, exhaust fan in the bathroom was so loud you couldn’t turn it on, front desk staff was rude and the place smelled.

Room had a horrible smell, no blow dryer in room, curtain didn't close all the way, had to use clips to keep it closed, pull out couch was not clean, woke up to screaming from level above us, hallways smelled like smoke. Pictures online need to be updated because they are deceiving.

Room had a horrible smell, no blow dryer in room, curtain didn't close all the way, had to use clips to keep it closed, pull out couch was not clean, woke up to screaming from level above us, hallways smelled like smoke. Pictures online need to be updated because they are deceiving.

Exceptional

Avoid this place its the worst

When my husband and i checked in , everyone was so sweet so nice and VERY helpful . The place was absolutely beautiful, cozy comfy and just all around nice . 10/10 would totally stay there again . It’s an amazing place to stay and to spend time with your family

When my husband and i checked in , everyone was so sweet so nice and VERY helpful . The place was absolutely beautiful, cozy comfy and just all around nice . 10/10 would totally stay there again . It’s an amazing place to stay and to spend time with your family

Good

Good

The person at the front desk was nice and kind.

The person at the front desk was nice and kind.

Clean

Clean

Staff were friendly, room was clean.

Staff were friendly, room was clean.

The room was decent but pretty outdated

The room was decent but pretty outdated

Exceptional

The place is very nice staff was friendly. The only problem was the smell in the room and hallways very strange smell. They do need vending machines pictures showing they have some but they don’t.

The place is very nice staff was friendly. The only problem was the smell in the room and hallways very strange smell. They do need vending machines pictures showing they have some but they don’t.

Very good

Everything was great all around thank you for a nice staycation

Everything was great all around thank you for a nice staycation

Hallways smelled a bit old, had cigarette smell but the room was great. The room was clean, I noticed there was a new AC system. I enjoyed my stay.

Hallways smelled a bit old, had cigarette smell but the room was great. The room was clean, I noticed there was a new AC system. I enjoyed my stay.

The hotel could use updating, but it was a good clean hotel. Staff were great and the bed was comfortable.

The hotel could use updating, but it was a good clean hotel. Staff were great and the bed was comfortable.

Not friendly staff… asked for pillows/covers for sofá bed and the told me they didn’t have extras??? During winter time. Breakfast was disappointing.

Not friendly staff… asked for pillows/covers for sofá bed and the told me they didn’t have extras??? During winter time. Breakfast was disappointing.

Can’t think of anything that I can say I liked about the property. This was the first time staying at this particular hotel and I was disappointed that it did not meet my expectations. I didn’t like that it was under construction that I was not aware of. Or the fact that the place was very old and outdated, elevator was warm, place had a distinct odor that was unpleasant. Website stated fully equipped kitchen but there were no utensils, paper towels, plates, glassware or bowls in it. There weren’t any sheets for the sofa bed had to the front desk to get some. Had to put the a/c to 65 degrees to make it comfortable. Breakfast was a joke.

I didn’t like it Formal Complaint & Request for Compensation – Extended Stay America San Antonio (Medical Center) Dear Extended Stay America Guest Relations Team, I am writing to formally file a complaint regarding my recent stay at Extended Stay America – San Antonio – Medical Center on 12/31/25 Unfortunately, my experience was unacceptable and fell well below the standards I expect from your brand. To begin, the breakfast offering was extremely limited and did not reflect what was advertised or reasonably expected. The selection consisted mainly of prepackaged items and protein bars, which was disappointing and inadequate. Throughout our stay, there were individuals loitering in the parking lot for extended periods of time. This created discomfort and raised serious concerns regarding guest safety. Additionally, when I requested additional shampoo and conditioner—since only one set was provided despite there being two guests in the room—I was met with an unprofessional and dismissive attitude from staff, which further contributed to the negative experience. Most concerning was a significant water leak in our room that caused flooding. Water entered the room and soaked my personal belongings and clothing. Despite notifying hotel staff, the issue was not addressed in a timely manner, and no corrective action was taken until after we had already checked out. As a result, my belongings were damaged, and we were forced to leave early under stressful and inconvenient circumstances. The combination of unresolved maintenance issues, safety concerns, lack of basic amenities, and unprofessional service made this stay unacceptable. Given the circumstances, I am requesting appropriate compensation, specifically a complimentary future stay or full refund, along with acknowledgment of the inconvenience and damage caused.

I didn’t like it Formal Complaint & Request for Compensation – Extended Stay America San Antonio (Medical Center) Dear Extended Stay America Guest Relations Team, I am writing to formally file a complaint regarding my recent stay at Extended Stay America – San Antonio – Medical Center on 12/31/25 Unfortunately, my experience was unacceptable and fell well below the standards I expect from your brand. To begin, the breakfast offering was extremely limited and did not reflect what was advertised or reasonably expected. The selection consisted mainly of prepackaged items and protein bars, which was disappointing and inadequate. Throughout our stay, there were individuals loitering in the parking lot for extended periods of time. This created discomfort and raised serious concerns regarding guest safety. Additionally, when I requested additional shampoo and conditioner—since only one set was provided despite there being two guests in the room—I was met with an unprofessional and dismissive attitude from staff, which further contributed to the negative experience. Most concerning was a significant water leak in our room that caused flooding. Water entered the room and soaked my personal belongings and clothing. Despite notifying hotel staff, the issue was not addressed in a timely manner, and no corrective action was taken until after we had already checked out. As a result, my belongings were damaged, and we were forced to leave early under stressful and inconvenient circumstances. The combination of unresolved maintenance issues, safety concerns, lack of basic amenities, and unprofessional service made this stay unacceptable. Given the circumstances, I am requesting appropriate compensation, specifically a complimentary future stay or full refund, along with acknowledgment of the inconvenience and damage caused.

Great service

Great service

Smell, front desk, very noisy from upstairs room

Smell, front desk, very noisy from upstairs room

Great price and comfortable bed. Personally, it was close to where my daughter lives and that was incredibly helpful.

Great price and comfortable bed. Personally, it was close to where my daughter lives and that was incredibly helpful.

Staff at the front desk was not giving any information about WiFi password or breakfast un less you ask I didn’t feel welcome

Staff at the front desk was not giving any information about WiFi password or breakfast un less you ask I didn’t feel welcome

Room smelled of cigarettes and marijuana, entrances smelled of marijuana, staff was rude and inconsiderate, staff refused to provide 1 extra blanket for a room with 4 people where a child did not have a blanket to sleep with. Bathroom faucet was dripping the entire stay. No trash can in the bathroom. Key card stopped working, had to walk around entire building to get back in. Charged per pet instead of overall pet fee, pretty ridiculous as the number of pets doesn't change the service or room provided. Overall terrible experience, would not recommend staying there.

Room smelled of cigarettes and marijuana, entrances smelled of marijuana, staff was rude and inconsiderate, staff refused to provide 1 extra blanket for a room with 4 people where a child did not have a blanket to sleep with. Bathroom faucet was dripping the entire stay. No trash can in the bathroom. Key card stopped working, had to walk around entire building to get back in. Charged per pet instead of overall pet fee, pretty ridiculous as the number of pets doesn't change the service or room provided. Overall terrible experience, would not recommend staying there.

Superb

When you walk in it looks modern Front desk staff was polite. But I wish I had known of a deposit fee of $100 for incidentals. Walking to the room I felt like it was the Bates motel the hallway looked like a scene in a scary movie. The room smelled like dirty laundry, furniture looked like it came from a thrift store. the trim on the counter in the kitchen was peeling off by three feet so you couldn’t even walk by it without it touching you. There were scratches at the bottom of the wall corners and the carpet was heavily stained in multiple areas. The bathroom door and trim had been scratched and peeling like someone was scratching to their way out. Scary!!! The door wouldn’t close all the way until me and my daughter put all our weight on it. The phone in the room didn’t work so I had to call the hotel directly from my cell phone and their answering service wasn’t helpful or able to just transfer me to the front desk. There was a rattling noise all night coming from the sink drain or pipes. The bed was so hard that it creaked everywhere. The sofa bed my daughter slept on had a mattress that looked like a blanket not even 2 inches. I will not stay there ever again.

When you walk in it looks modern Front desk staff was polite. But I wish I had known of a deposit fee of $100 for incidentals. Walking to the room I felt like it was the Bates motel the hallway looked like a scene in a scary movie. The room smelled like dirty laundry, furniture looked like it came from a thrift store. the trim on the counter in the kitchen was peeling off by three feet so you couldn’t even walk by it without it touching you. There were scratches at the bottom of the wall corners and the carpet was heavily stained in multiple areas. The bathroom door and trim had been scratched and peeling like someone was scratching to their way out. Scary!!! The door wouldn’t close all the way until me and my daughter put all our weight on it. The phone in the room didn’t work so I had to call the hotel directly from my cell phone and their answering service wasn’t helpful or able to just transfer me to the front desk. There was a rattling noise all night coming from the sink drain or pipes. The bed was so hard that it creaked everywhere. The sofa bed my daughter slept on had a mattress that looked like a blanket not even 2 inches. I will not stay there ever again.

Its under renovation so there was a lot of dust around the property. The smell of chemicals used in construction - paint etc - was very strong. Lighting in the room was very dull. Location is great and parking was easy.

Its under renovation so there was a lot of dust around the property. The smell of chemicals used in construction - paint etc - was very strong. Lighting in the room was very dull. Location is great and parking was easy.

Cockroaches in bedroom was not issued a refund

Cockroaches in bedroom was not issued a refund

Good

My room was missing a trash can and microwave tray. Hotel was under construction and noisy.

This property was under renovations which I was mindful of, especially as they had signage at the front desk when checking in. However, there was a layer of dust (presumably from the recarpeting of the halls and no seal under the door to prevent it from blowing in) that layered the entire floor and the top of the dresser. I was there less than 24 hours so I just kind of sucked it up and dealt w/it while I was in town for an event and ... you get what you pay for but I always expect the room to at least be free of dust and dirt when checking in. Also it mentions breakfast is include but it's just a grab and go breakfast which is fine, but also should be clearly indicated.

This property was under renovations which I was mindful of, especially as they had signage at the front desk when checking in. However, there was a layer of dust (presumably from the recarpeting of the halls and no seal under the door to prevent it from blowing in) that layered the entire floor and the top of the dresser. I was there less than 24 hours so I just kind of sucked it up and dealt w/it while I was in town for an event and ... you get what you pay for but I always expect the room to at least be free of dust and dirt when checking in. Also it mentions breakfast is include but it's just a grab and go breakfast which is fine, but also should be clearly indicated.

Bathroom vent, tv remote, tub drain all broken.

Bathroom vent, tv remote, tub drain all broken.

The room was very outdated and there were huge stains on the carpet. Some lamps did not have lightbulbs so there was limited light. Breakfast was just muffins and coffee.

The room was very outdated and there were huge stains on the carpet. Some lamps did not have lightbulbs so there was limited light. Breakfast was just muffins and coffee.

We had no idea the hotel was under construction all the third floor where we stayed had no carpet no floor. It was all concrete with dust. Walls were all white and freshly painted. rooms were dirty with dust and a huge opening under the door. room was hot. Restrooms had cockroaches all over the sink and the Shower and tub kitchen had cockroaches in the counter. And sink area. There was splashed dead cockroaches in between the blankets. The beds were not sturdy enough and part of the bed fell off to the floor. I told the person at the front desk that we had to leave early way ahead of check in time due to waking up with a cockroach on my arm, response was we will let management know. I even showed them videos of the cockroaches and of how the floor was dirty with dust and the pictures of the cockroaches that were dead and splashed in between the blankets.

We had no idea the hotel was under construction all the third floor where we stayed had no carpet no floor. It was all concrete with dust. Walls were all white and freshly painted. rooms were dirty with dust and a huge opening under the door. room was hot. Restrooms had cockroaches all over the sink and the Shower and tub kitchen had cockroaches in the counter. And sink area. There was splashed dead cockroaches in between the blankets. The beds were not sturdy enough and part of the bed fell off to the floor. I told the person at the front desk that we had to leave early way ahead of check in time due to waking up with a cockroach on my arm, response was we will let management know. I even showed them videos of the cockroaches and of how the floor was dirty with dust and the pictures of the cockroaches that were dead and splashed in between the blankets.

You get what you pay for. I paid $70 a night and expected much worse. I'd had bad experiences at extended-stay hotels before, so I expected the worst. The hotel was undergoing renovations, so it was a mess. The room was clean except for the floor, which was sticky. The bathroom was clean. For the price, it was fine. Parking seemed very secure, and the location is pretty good. It's surrounded by other hotels and on a dead-end street. It has a slightly strong incense smell. I would stay there again if I were on a budget and just needed a bed to rest. I'm happy with substandard amenities and furnishings, as long as the place is clean enough.

You get what you pay for. I paid $70 a night and expected much worse. I'd had bad experiences at extended-stay hotels before, so I expected the worst. The hotel was undergoing renovations, so it was a mess. The room was clean except for the floor, which was sticky. The bathroom was clean. For the price, it was fine. Parking seemed very secure, and the location is pretty good. It's surrounded by other hotels and on a dead-end street. It has a slightly strong incense smell. I would stay there again if I were on a budget and just needed a bed to rest. I'm happy with substandard amenities and furnishings, as long as the place is clean enough.

The room they gave me had mold and wouldn’t change the room the girl that was in the service desk was rude. The towels from the resteoom seemed used they had dirt stains. I ended up leaving because of all the issues i was having I tried contacting the manager but had bo luch the person in the phone just kept repeating the word "oh" over and over again and then said the manager will reach out to me and nothing. I called back again but it seemed like my number was blocked because the call would not even go tru anymore.

The room they gave me had mold and wouldn’t change the room the girl that was in the service desk was rude. The towels from the resteoom seemed used they had dirt stains. I ended up leaving because of all the issues i was having I tried contacting the manager but had bo luch the person in the phone just kept repeating the word "oh" over and over again and then said the manager will reach out to me and nothing. I called back again but it seemed like my number was blocked because the call would not even go tru anymore.

Have been staying here couple of times. This last time was horrible. Both room was all dusty. Hotel was getting remodeled but atleast clean the rooms before making a customer go inside them. Floor was not swept, full of hairs . Room smelled like if someone was smoking inside them which i got non smoking rooms. I had to go get my own airfresheners. I went to front desk and asked for a broom. Never once asked me what it was for.

Have been staying here couple of times. This last time was horrible. Both room was all dusty. Hotel was getting remodeled but atleast clean the rooms before making a customer go inside them. Floor was not swept, full of hairs . Room smelled like if someone was smoking inside them which i got non smoking rooms. I had to go get my own airfresheners. I went to front desk and asked for a broom. Never once asked me what it was for.

Dirty rooms. Breakfast was to go. Air conditioner problems

Dirty rooms. Breakfast was to go. Air conditioner problems

Check in was amazing!! Fast, convenient and professional. The room was clean and well appointed with two small rooms instead of one. The shower was clean and the towels were better than average quality. The bed feels comfortable and the room seems quiet for being so close to the highway.

Check in was amazing!! Fast, convenient and professional. The room was clean and well appointed with two small rooms instead of one. The shower was clean and the towels were better than average quality. The bed feels comfortable and the room seems quiet for being so close to the highway.

Restroom was dirty sink was clogged tv didn’t work!!

Restroom was dirty sink was clogged tv didn’t work!!

The room I had, was very spacious. Very comfortable stay

The room I had, was very spacious. Very comfortable stay

Charge a 100 dollar deposit upon check in, refundable if no damages. Pool is very small compared to most hotels. Gym has 2 machines an elliptical and a treadmill. No coffee or tea in common areas. Did not even attempt to try the free grab and go breakfast to avoid disappointment. The room served its purpose but can use some remodeling and upgrades.

Charge a 100 dollar deposit upon check in, refundable if no damages. Pool is very small compared to most hotels. Gym has 2 machines an elliptical and a treadmill. No coffee or tea in common areas. Did not even attempt to try the free grab and go breakfast to avoid disappointment. The room served its purpose but can use some remodeling and upgrades.

My room wasn't available and they couldn't acomodate me or refund my money!.

My room wasn't available and they couldn't acomodate me or refund my money!.

The smell was terrible thru the whole hotel carpet smelled had to wear socks or slippers thru out so we didn’t have have dirty feet . Air condition first day didn’t cool . Fridge didn’t cool , smelled we had to buy Arm and hammer for fridge. Microwave smelled like something was spoiled. Had to buy plugin so the room would smell decent . Overall glad we were out . Not worth the price at all !

The smell was terrible thru the whole hotel carpet smelled had to wear socks or slippers thru out so we didn’t have have dirty feet . Air condition first day didn’t cool . Fridge didn’t cool , smelled we had to buy Arm and hammer for fridge. Microwave smelled like something was spoiled. Had to buy plugin so the room would smell decent . Overall glad we were out . Not worth the price at all !

Very clean. Ive been to a few places in the past year and ive had issues. I explained that to the manager and i explained what i was looking for and needed. He did excellent and my family was comfortable for 5 days woth no issues AT ALL! THE STAF IS AMAZING! 5 STARS 🌟 🌟 🌟 🌟 🌟

Very clean. Ive been to a few places in the past year and ive had issues. I explained that to the manager and i explained what i was looking for and needed. He did excellent and my family was comfortable for 5 days woth no issues AT ALL! THE STAF IS AMAZING! 5 STARS 🌟 🌟 🌟 🌟 🌟

Location close to highway

Location close to highway

It was great except when we checked out the worker gave us our accidental deposit back in cash and then called us an 1 hour later asking if we checked out and told us we needed to come back to the hotel because she gave us someone else’s deposit back and that ours would go on her card I told her we were already an hour away heading home and she still insisted we come back I told her again we were an hour out from there she said we will just not put it on ur card then I said ok great and we hung up she then called back 30 mins later telling me that she was taking the deposit of the card so it would not be added back to us since we got it in cash I said again that’s fine thank you and she said I’m getting yelled out by my manager for this.. sorry girl not my mess up other then that it was an ok stay for the night

It was great except when we checked out the worker gave us our accidental deposit back in cash and then called us an 1 hour later asking if we checked out and told us we needed to come back to the hotel because she gave us someone else’s deposit back and that ours would go on her card I told her we were already an hour away heading home and she still insisted we come back I told her again we were an hour out from there she said we will just not put it on ur card then I said ok great and we hung up she then called back 30 mins later telling me that she was taking the deposit of the card so it would not be added back to us since we got it in cash I said again that’s fine thank you and she said I’m getting yelled out by my manager for this.. sorry girl not my mess up other then that it was an ok stay for the night

We were very pleased with the stay. Tv did not work very well.

It was a good stay; however the stench in the halls are horrible. Room smelled a little like mildew. Staff was great!

It was a good stay; however the stench in the halls are horrible. Room smelled a little like mildew. Staff was great!

Stay was ok and great for cost . You have to ask for pots and pans utensils and so forth but it is available. Breakfast was a joke either an orange that was rotten or a muffin .

Stay was ok and great for cost . You have to ask for pots and pans utensils and so forth but it is available. Breakfast was a joke either an orange that was rotten or a muffin .

Old need to be remodel. Kitchen had cockroaches

Old need to be remodel. Kitchen had cockroaches

Flooring needed repair.

They had roaches. Toilet was not clean. No ice machine. No blow dryer and my truck got vandalized and had damages totaling up to 10k

Likes: Staff was friendly, convenient location, clean, bed was comfortable, spacious enough for 2 people, working TV, quiet during the night. There was a small gym and a community laundry available. Dislikes: Kitchen was bare (not as advertised - even on the billboards in the hotel - I had to go to the front desk to ask for a fork), cheap towels, cheap and minimal toiletries (strange, cheap odor to the soap), no hair dryer (as advertised), unusable drawers (breaking). Breakfast was not breakfast, it was a minimal choice of snack food (granola bars, packaged muffin, oranges), with the exception of oatmeal that you have to eat out of a tiny coffee cup.

Likes: Staff was friendly, convenient location, clean, bed was comfortable, spacious enough for 2 people, working TV, quiet during the night. There was a small gym and a community laundry available. Dislikes: Kitchen was bare (not as advertised - even on the billboards in the hotel - I had to go to the front desk to ask for a fork), cheap towels, cheap and minimal toiletries (strange, cheap odor to the soap), no hair dryer (as advertised), unusable drawers (breaking). Breakfast was not breakfast, it was a minimal choice of snack food (granola bars, packaged muffin, oranges), with the exception of oatmeal that you have to eat out of a tiny coffee cup.

Room was dirty, AC unit and bathroom ceiling had mold, building smelled musty, poorly maintained

Room was dirty, AC unit and bathroom ceiling had mold, building smelled musty, poorly maintained

My stay was for two nights . And I did not like our stay at all I forgot to pack my slippers and the carpet felt so sticky like they don’t shampoo them .i had to wear my socks. The cabinets in the kitchen were full of grease it was sticky I didn’t even put our snacks in there. The fridge was cool but when I was checking out I took my soda bottles and milk for my 1 year old both bottle and milk had a weird smell on them . The sheets where never changed I had to go to front desk and get the sheets myself .cause I could not sleep my body was itchy like when the sheets get dirty and are not changed out . My sons back hurt the next morning from the sofa mattress being beyond used . He could feel the metal stand on his back even after the sheets where on .

My stay was for two nights . And I did not like our stay at all I forgot to pack my slippers and the carpet felt so sticky like they don’t shampoo them .i had to wear my socks. The cabinets in the kitchen were full of grease it was sticky I didn’t even put our snacks in there. The fridge was cool but when I was checking out I took my soda bottles and milk for my 1 year old both bottle and milk had a weird smell on them . The sheets where never changed I had to go to front desk and get the sheets myself .cause I could not sleep my body was itchy like when the sheets get dirty and are not changed out . My sons back hurt the next morning from the sofa mattress being beyond used . He could feel the metal stand on his back even after the sheets where on .

That there aren't any utensils readily available in the room or a coffee maker.

Roo

Roo

every person that worked there was very professional & friendly always accessible to help .we stayed there for a whole week and even till the last minutes they were very accommodating. , Wasn't to crazy about the color of the pool but not that it was not clean but not clear enough. All of the surrounding of it was on very secure & love that it had a gate & key code ?

NO ROACHES!!! Thank You

NO ROACHES!!! Thank You

Nothing at all . It completely changes since the last time we were there. Unclean, unprofessional and didn’t have any type of hospitality skills. Very rude and disrespectful.

The room smelles horrible. The counter had old food crumbs on it. The refrigerator smelled like there was something rotten in it. The shower didn't work. The manager said they would fix it the following morning but if we didn't want to wait they would give us a refund but we had to check out ( it was almost midnight and I tried looking for another hotel but it was too late) So we agreed to wait until morning for it to get fixed. When we came back to the room it wasn't fixed and they said "oh there's nothing we can do, maintenance wasn't here today" again we were offered a refund but it was 10 at night and there were no other hotels that had a big enough room available to accommodate my family. We paid about $300 for 2 nights and the room and the whole hotel was not worth it. Oh and we asked for a different room and they said the other rooms they had available had the same shower issue. Don't waste your money and don't stay there especially if you have kids.

The room smelles horrible. The counter had old food crumbs on it. The refrigerator smelled like there was something rotten in it. The shower didn't work. The manager said they would fix it the following morning but if we didn't want to wait they would give us a refund but we had to check out ( it was almost midnight and I tried looking for another hotel but it was too late) So we agreed to wait until morning for it to get fixed. When we came back to the room it wasn't fixed and they said "oh there's nothing we can do, maintenance wasn't here today" again we were offered a refund but it was 10 at night and there were no other hotels that had a big enough room available to accommodate my family. We paid about $300 for 2 nights and the room and the whole hotel was not worth it. Oh and we asked for a different room and they said the other rooms they had available had the same shower issue. Don't waste your money and don't stay there especially if you have kids.

It was not clean at all. I tried to make a call to the front desk and the phone was leaking some type of fluid from the receiver.

I thought everything was going great until she said it's a HUNDRED DOLLAR deposit. But besides that the room was spacious. The kitchen had a bar which was nice. It accomisated our family of 5 nicely.

I thought everything was going great until she said it's a HUNDRED DOLLAR deposit. But besides that the room was spacious. The kitchen had a bar which was nice. It accomisated our family of 5 nicely.

Didn't let me stay in the hotel... had to rent another one

Didn't let me stay in the hotel... had to rent another one

It was great! Plenty of room and very nice staff.

It was great! Plenty of room and very nice staff.

All of the staff was rude, room did not look like picture. Breakfast was laughable basket of fruit, and prepackaged muffins

All of the staff was rude, room did not look like picture. Breakfast was laughable basket of fruit, and prepackaged muffins

Just plain

Just plain

Wonderful price

Wonderful price

Very nice and comfortable room. Location good. Nice gym.

Very nice and comfortable room. Location good. Nice gym.

No one cleaned the room , no towels were offered the vending machines barely worked and it had roaches in the bathroom

No one cleaned the room , no towels were offered the vending machines barely worked and it had roaches in the bathroom

Front desk rude no help Loud music at night Rooms smelled

Front desk rude no help Loud music at night Rooms smelled

Loud music Room smelled

Loud music Room smelled

There was no ice machine on the property. The bed squeaks. The tv was outdated. I wasn’t allowed to leave a half cash half card deposit

There was no ice machine on the property. The bed squeaks. The tv was outdated. I wasn’t allowed to leave a half cash half card deposit

It was nice

It was nice

Room would not cool down, bed was uncomfortable and itchy, there was a dog in one of the rooms barking throughout the night and people talking loudly till about 3 am in the parking lot right outside the window. Would not recommend.

Room would not cool down, bed was uncomfortable and itchy, there was a dog in one of the rooms barking throughout the night and people talking loudly till about 3 am in the parking lot right outside the window. Would not recommend.

Everything at the hotel was good even the price of the stay

Everything at the hotel was good even the price of the stay

The beds were clean and comfortable. We were a family of five and the room was large and roomy. We used the sofa pullout bed. The breakfast choices were few but good selection.

The beds were clean and comfortable. We were a family of five and the room was large and roomy. We used the sofa pullout bed. The breakfast choices were few but good selection.

The room floors aren’t very clean, they are carpeted and you could see old stains.

The room floors aren’t very clean, they are carpeted and you could see old stains.

NC

NC

Excellent customer service and super clean

Excellent customer service and super clean

The room was clean, and had good space. The kitchen appliances were tooo old but they were functioning fine. The complimentary breakfast is just Coffee, nutrition bar and some oranges.

The room was clean, and had good space. The kitchen appliances were tooo old but they were functioning fine. The complimentary breakfast is just Coffee, nutrition bar and some oranges.

me very

me very

It was a nice day with good space. I really enjoyed it.

It was a nice day with good space. I really enjoyed it.

Staff was very accommodating, we enjoyed our stay.

Staff was very accommodating, we enjoyed our stay.

The staff was extremely rude. We requested a late check out and they told us it would not be a problem. They they charged us a late check out fee without mentioning anything about a late check out fee. I’ve called the hotel and they claim they cannot do anything and were once again rude to me. They even hung up on me. Avoid this hotel.

The staff was extremely rude. We requested a late check out and they told us it would not be a problem. They they charged us a late check out fee without mentioning anything about a late check out fee. I’ve called the hotel and they claim they cannot do anything and were once again rude to me. They even hung up on me. Avoid this hotel.

Price Appliances did not work, water in the kitchen sink was shut off, matrass was very uncomfortable, panel on the wall was removed and was never put back so i enjoyed al the pipes insight the wall. Vending machine was off for 2 days in a row, so there was no chance to buy a bottle of water. Hot water to make a tea or coffee was not an option at the reception every time breakfast was over. Pricewise it is okay, but if you are looking for some comfort - this is not a place.

The young lady at the counter was super friendly and helpful. The door to the room wouldn’t open so had to get the key reprogrammed a couple of times and still didn’t work so she gave me another room. Probably just a low battery in the door. Lobby floor was really dirty. Room was spacious. Maybe could use upgraded some. Room was expensive because of the final four I imagine. It was $238 for two queen beds. Definitely not worth that much. Maybe half that much in my opinion.

The young lady at the counter was super friendly and helpful. The door to the room wouldn’t open so had to get the key reprogrammed a couple of times and still didn’t work so she gave me another room. Probably just a low battery in the door. Lobby floor was really dirty. Room was spacious. Maybe could use upgraded some. Room was expensive because of the final four I imagine. It was $238 for two queen beds. Definitely not worth that much. Maybe half that much in my opinion.

The bed was very comfortable. The kitchen was roomy. I did not realize that there would be no dishes or cookware. I was just happy to find a room on Final Four weekend. The bathroom shower curtain was inadequate at blocking all the water from spilling out onto the floor. The room is best at accommodating someone in a wheelchair. The shower has a wand rather than a shower head fixed to the wall. The facility does not provide wake up calls, but that is a service I typically research and depend on for weekend trips. When I explained my problem with that to the woman at the desk, she accommodated me with a solution, and I told her before I left that I appreciated her solution for my problem.

Half the lamps in the room didn't work. For some reason there were bits of dig food on the floor and in the restroom.... our shower was completely shot and legit had to have a maintenance dude come replace the faucet and he left the broken parts in the restroom. (Better not be at fault for that btw will update) all in all its a disappointing stay

Half the lamps in the room didn't work. For some reason there were bits of dig food on the floor and in the restroom.... our shower was completely shot and legit had to have a maintenance dude come replace the faucet and he left the broken parts in the restroom. (Better not be at fault for that btw will update) all in all its a disappointing stay

Great thank you jenny for being alert with the breakfast bar. Coffee was amazing and nobody had to wait for any. Thank you

All good

All good

Everything N/A

The system was down after we checked in and it impacted our visit and up to 3 other guests for over 6 hours. Our room had crumbs and soda markings from the previous people on the table as if someone finished their lunch. There was mold inside of one of the kitchen cupboards. The drawer had dead insects in it as if it’s never wiped down. It took hours for them to change our room. I came from out of state with kids, drove 8 hours that day and didn’t have much of an option but to stay. I would preferred to have been refunded and moved to another location. I will never return. The only positive thing I can say is the staff handled this very well, considering the lobby was full of upset clients, they were kind and professional. They did their best and kept on the situation. If the staff can update their cleaning routines, shift supervision and proper maintenance, there is potential here.

The system was down after we checked in and it impacted our visit and up to 3 other guests for over 6 hours. Our room had crumbs and soda markings from the previous people on the table as if someone finished their lunch. There was mold inside of one of the kitchen cupboards. The drawer had dead insects in it as if it’s never wiped down. It took hours for them to change our room. I came from out of state with kids, drove 8 hours that day and didn’t have much of an option but to stay. I would preferred to have been refunded and moved to another location. I will never return. The only positive thing I can say is the staff handled this very well, considering the lobby was full of upset clients, they were kind and professional. They did their best and kept on the situation. If the staff can update their cleaning routines, shift supervision and proper maintenance, there is potential here.

I would say housekeeping was very nice and polite. Great customer service rooms were clean. The only thing I didn't like was the hidden feeds for pets to stay in the room with you. It's not pet friendly without a fee of $50 plus tax per night

I would say housekeeping was very nice and polite. Great customer service rooms were clean. The only thing I didn't like was the hidden feeds for pets to stay in the room with you. It's not pet friendly without a fee of $50 plus tax per night

When we booked we were told on website that it has continental breakfast. When we went down all they had was muffins oatmeal and hot beverages. I asked if we could add an extra day to our stay on Wednesday and I was told they would get back to me but never did so we didn't bother and left at regular time booked

N/A

Smells of cigarettes for front door Lady drugged out in front entrance sprawled on couch Questionable people all around the outside of the building

Smells of cigarettes for front door Lady drugged out in front entrance sprawled on couch Questionable people all around the outside of the building

Everyone and everything was terrible never again

Everyone and everything was terrible never again

Horrible experience. Unfortunately, I had booked this property beforehand. I walked into the lobby and immediately regretted booking there. Despite the horrible musky smell.. There was a customer yelling at the employees about his AC not working properly, he also said that room was full of mold. Employees looked confused, as if they didn’t understand him. It wasn’t long before I walked out. I requested a refund and have still not heard back from the hotel. BOOK ELSEWHERE!

Horrible experience. Unfortunately, I had booked this property beforehand. I walked into the lobby and immediately regretted booking there. Despite the horrible musky smell.. There was a customer yelling at the employees about his AC not working properly, he also said that room was full of mold. Employees looked confused, as if they didn’t understand him. It wasn’t long before I walked out. I requested a refund and have still not heard back from the hotel. BOOK ELSEWHERE!

My card didn't work twice at check in. And be warned there's no restroom in the lobby. So if you have to use it, you have to go on your room. It's also very very noisy. First floor can hear lots of movement from above.

My card didn't work twice at check in. And be warned there's no restroom in the lobby. So if you have to use it, you have to go on your room. It's also very very noisy. First floor can hear lots of movement from above.

The hotel did not have hair condioner. For an extended stay, price was a little to high for what I received

The hotel did not have hair condioner. For an extended stay, price was a little to high for what I received

I booked the extended-stay for the full kitchen with the oven in the refrigerator, but they refuse to give me dishes or pots and pans because I wasn’t staying at least five days the breakfast that the state is free complementary breakfast is a muffin, a granola bar, coffee, or tea they wouldn’t give me plastic utensils, stating they didn’t have any but they had spoons out for breakfast. She gave me two paper plates for three days day. I had to go to the store and buy everything to cook.

I booked the extended-stay for the full kitchen with the oven in the refrigerator, but they refuse to give me dishes or pots and pans because I wasn’t staying at least five days the breakfast that the state is free complementary breakfast is a muffin, a granola bar, coffee, or tea they wouldn’t give me plastic utensils, stating they didn’t have any but they had spoons out for breakfast. She gave me two paper plates for three days day. I had to go to the store and buy everything to cook.

I was not able to check in. When I arrived at the property they told me that they had over booked and that there was no more rooms for me to stay. I was extremely upset because it was late at night and I had to scramble to look for another hotel room at another hotel. Luckily I was able to find one that accommodated me. This hotel didn’t even call me to notify of if the situation.

I was not able to check in. When I arrived at the property they told me that they had over booked and that there was no more rooms for me to stay. I was extremely upset because it was late at night and I had to scramble to look for another hotel room at another hotel. Luckily I was able to find one that accommodated me. This hotel didn’t even call me to notify of if the situation.

We had lost our home to a fire and I had also suffered a pretty bad leg injury when we booked to stay here.I liked that they had a full kitchen so I could still cook for my husband and two sons.A couple days in we were awaked by banging,it was housekeeping,from that day on we were woken up by banging everyday,the whole staff was incredibly rude to my whole family making a large portion of our stay somewhat uncomfortable and even more frustrating then our life already was! Not to mention people constantly stomping,banging and yelling either above us,or in Hall,outside a lot too! I already have issues with anxiety and my husband who works from home was completely disjointed and lost out on a couple jobs due to his not being able to focus or have a little peace and quiet!When we checked out over a month later we were harrased and talked down to about how long it took to pack up and with only two carts in the building it made it hard to do! I wouldn't recommend this place to anyone!

We had lost our home to a fire and I had also suffered a pretty bad leg injury when we booked to stay here.I liked that they had a full kitchen so I could still cook for my husband and two sons.A couple days in we were awaked by banging,it was housekeeping,from that day on we were woken up by banging everyday,the whole staff was incredibly rude to my whole family making a large portion of our stay somewhat uncomfortable and even more frustrating then our life already was! Not to mention people constantly stomping,banging and yelling either above us,or in Hall,outside a lot too! I already have issues with anxiety and my husband who works from home was completely disjointed and lost out on a couple jobs due to his not being able to focus or have a little peace and quiet!When we checked out over a month later we were harrased and talked down to about how long it took to pack up and with only two carts in the building it made it hard to do! I wouldn't recommend this place to anyone!

The common areas smelled terrible. The front desk people did not greet us and showed up to register us in their pajamas. Terrible experience.

The common areas smelled terrible. The front desk people did not greet us and showed up to register us in their pajamas. Terrible experience.

No breakfast as seen on website. You can smell the pet smell in the room once you enter the rooms . Toilets were clogged . And constant dripping in the shower area . You have to remove your own trash

No breakfast as seen on website. You can smell the pet smell in the room once you enter the rooms . Toilets were clogged . And constant dripping in the shower area . You have to remove your own trash

No kitchen utensils. They said we must stay minimum 7 days to provide

No kitchen utensils. They said we must stay minimum 7 days to provide

This property isnt the most glamorous but gives you what you need in terms of a clean room, bathroom, comfortable bed and kitchen. We only stayed one night but we were happy with our experience.

This property isnt the most glamorous but gives you what you need in terms of a clean room, bathroom, comfortable bed and kitchen. We only stayed one night but we were happy with our experience.

The room was big which was good for our family. But the AC didn’t work all weekend so it was hot in our room the restroom everytime we used it we had to plunge it and all they did was give a $20 credit!!!

The room was big which was good for our family. But the AC didn’t work all weekend so it was hot in our room the restroom everytime we used it we had to plunge it and all they did was give a $20 credit!!!

Our stay was very comfortable.

At check in there was no one at front desk. Had me waiting for over 25 min. Multiple auto robberies. Including me. Back window broken. Got 3 overcharges on my account. Called multiple times and they haven’t returned the call or solved the issue. Never. Again.

Everything was great

The room and whole hotel smelled bad. The elevator was broken. It just didn’t seem sanitary

The Staff was amazing, helpful, and friendly. They are the reason why I'm not given lower stars. I prefer getting a kitchenette when I travel, I prefer cooking and saving my money this had a kitchenette without a full set up dishes, pots, pans, silverware. You have to request a kitchen set up. The kitchen faucet was hard to turn off the hot & cold handels were stripped so it was hard to turn the water off. The room also did not come with a coffee maker, which is important to me when I travel. But they have a coffee maker in the lobby. The room was sort of clean, but it looked like a run down apartment with old dingy furniture. The flat screen was small and still bluky. But I cant express enough how great the staff was, from the moment I walked in they were friendly helpful and pleasent. However, I wouldn't recommend staying, maybe if the owner made sure every kitchenette had a full set up, with toaster, a microwave that doesn't make a noise like its from 1991. Updated the furniture or add more lamps and decorations it would feel more inviting. I just feel like the place could feel more clean and inviting with a few updates, better lighting, and a full kitchen set up

Looking for new apartment and stayed here for several weeks. The staff at the desk are very customer service focused. Best customer service in a hotel I have had ever. The building, room and amenities are nothing like described. Very run down, no real gym just a bike and an elliptical, there is no real breakfast just coffee and oatmeal soft bar or other instant breakfast food set up on a little table in the corner. There is no usable wifi even when purchasing the upgraded plan. Housekeeping never came to clean room the 7 weeks I was there. Stove knob’s didn’t have numbers so it was very difficult to cook anything and impossible to bake. Too expensive of a place for how rundown. I only stayed cause of how great Ms. Payne and the rest of staff were.

Good place to stay

The room was cozy and the area was very quiet considering it’s almost next to the highway, good food choices nearby and parking was easy. Only complaint was that a couple of things in the room were either non functioning or pest. Saw just a little roach dead in the bathroom as we checked in and the switch to use the shower head instead of bottom running was broken so I couldn’t use the shower head.

Was looking under the bed cuz my daughter dropped her AirPod and there was trash all underneath the bed. Used tissues, aluminum foil, you could tell they don’t deep clean the rooms, the water pressure in the kitchen was horrible. When we told them we didn’t like the conditions of the room and wanted to leave they said they couldn’t give us but $100 back from our stay. Just bad all the way around.

Nice clean room

Very clean and spacious room, loved it. The service at the front desk was excellent, clerk was very helpful and courteous !

It was great to stay here

It was late at night when we arrived so we expected it to be dark, but it was so dark outside that it was genuinely creepy. Like I mean horror movie creepy!!! There is hardly any lighting in the parking lot. I would def recommend arriving in the day time or bringing a flashlight to find the front door. We considered losing our $144 for the room to stay somewhere else… and we’re broke, so that’s saying something. The front office smelled like someone had been smoking a fatttt blunt. Had it been just my husband and I, we may have tried to join those responsible, however, it’s not a front office I would ever like to have my three young children in again. The hallways after checking in were back straight back to horror movie vibes. Only thing missing were a few straight jackets. Room was huge! Super fun for the kids. However, their feet turned pitch black within 10 minutes of taking off their shoes, so cleanliness definitely came into question. My back will probably be hurting for the next 2 weeks after sleeping on that bed. “Breakfast” consisted of coffee and Otis spunkmeyer muffins… lucky for us we love Otis spunkmeyer!! But the “free breakfast” ad was definitely another disappointment. This hotel and Holiday Inn have comparable prices- I won’t be making this mistake again. Definitely felt like a complete waste of money.

Started to rain and began coming in thru window. They changed our room within 5 minutes. Thank you to Jessica for your help.

For the money I paid it was workable or was fine

Came for a workshop at a close hotel, it was a nice even though there was confusion regarding payment methods

Not enough towels. No hand soaps. The one elevator stopped working.

Great hotel

Clean and quiet

Not a good place

Had a great experience. Had. Minor issue with lighting but it was addressed quickly and issue resolved.

I liked how clean it was in the room and the staff were very professional

Great area and service.

clean, convenient and quiet

Next to a bar that was playing LOUD live music. Our room was dirty and smelled like body odor. Location was convenient. Staff was friendly and helpful.

At first the room looked presentable, but after a quick wipe down in the bathroom it was not very clean especially the toilet. Then the next day when I went to take a shower the temperature was boiling hot. The front desk sent someone to check it out and gave us another room above us. Again I did a quick wipe down and it was not very clean the bathroom. And lastly we didn't feel very safe because the door had a switch lock and a top lock but if you turned the door knob it would unlock and the top lock would pop open as well.

I have a broken leg and parked close to my room. That access door lock lockinng system did not work. I went to the pool and tried toaccess the building from there and the key card did not work. The system is broken. My key worked in my door to my room, but nowhere else. I had to walk a LOT more due to poor access from locked exterior doors. My bathtub faucet dripped the whole time and the bathroom smelled sour due to constant water in the tub. The bed was comfortable and the AC worked great.

Rooms were very dirty. We were moved three times. Place stinks. Looks like the sheets weren’t changed and they definitely do NOTclean the bathtub or bathroom. Very disgusted and disappointed with this place. Don’t waste your money!

Late night clerk at front desk accused me trying to use a fraudulent card because I use contactless payments. Hotel advertises contactless payment as an option and card readers are set up to use contactless payments. He insisted that he wanted to be able to “hold the card in my hand so I know it’s real.” When I said using contactless payment was a viable option he told me that he just cancelled my reservation. It was close to midnight. Finding a place to sleep wasn’t easy.

It was old. elevator didn’t work . I paid for five people and we only had three towels . Beds were hard and there was no complementary breakfast as told just coffee

The room was nicer than i thought walking through the hallway. Bed was comfortable and everything was very clean. Why i wont give 5 stars is wifi isn't good quality unless you pay for it. I dont want to pay more for something that usually is complimentary with other places. I would stay again if needed.

I really like that person the front desk his name was Eric he was so polite so friendly and very helpful even recommended a good restaurant I wish businesses would have more people like him He's awesome and for that reason I'm planning to go back and stay there with you guys again

The place is outdated missing and broken furniture, more of an eyesore. However we found it clean which is what we care more about vs looks. Also we enjoyed how spacious the room was, including kitchen area. However, the service desk closes at 11 so our first night we went without a few items like towels, pillows and blankets for our family of 6, as we check in late. Our second night we came back to our restroom floor covered in water that dripped from the 3rd floor. But the most inconvenience/uncomfortable experience was as a smoke free area, we had to cover the bottom of the door with a towel to keep the smell of another guest smoking from entering our room. My children were complaining of headaches from the smell. It was extremely strong in the elevator and hallway. If it wasn’t past midnight and traveling with two under 5 would we have left. It’s sad that the choices of another guest would keep us from returning.

It was ok. If looking for a bargain its fine bUt definitely older place.

Checked in and was only there for maybe a couple of hours and then the roaches appeared so checked right back out with a complete refund

dirty

Close to stores and restaurants

The room is big, it is good for families.

Im not sure how to word this....its clear the chain tried to update and make nice, but all in all, when it comes down to it, you get what you pay for......a dresser drawer front was missing, stains in the cabinets and drawers and plastic wrap around the smoke detector. While i think its wonderful the property allows animals, i didnt appreciate shutting the bathroom door andvfinding cat feces on the floor! You may ask if i reported it a d dema ded another room....honestly, no, not until checkout did i inform mgmt. We arrived after midnight from a long flight, and got right up the following AM to start our day and gone until late that night. So we didnt spend time in the room. Again i know this will sound strange, but it was clean in surface ways a d other than the missing drawer front, the rest was found intermittently. everybother way.

The area was very nice and cloae to testaurants

It was good.

The amount of disgusting things we saw in the hotel room was a lot. From finding food crumbs, Hair, and bugs. The last straw we had was we saw three different roaches in one of the beds. The bed was stained in several areas. It was a total mess. There was even pee in the back of one of the toilets. When I went to complain, I was givn another room. That room was a disaster. Also, things were broken and missing. We had food with us and we’re scared to eat it due to the bug infestation. We called several other hotels to see if they had any availabilities and they did not so we had no other option to stay there. We were not able to take pictures of all the roaches because they ran off but in the pictures you can see there was clearly to roaches I was able to get.

Room was very dirty , 2 small roaches running around the room , very strong cigarette smell. Not to mention to microwave

Good place to stay.

Hallways reek of weed, live and dead cockroaches in kitchen of the room and in the stairwells. Hotel is infested.

In general, substandard. Smoking, barking dogs, broken door latches, low water pressure. But it had the requirements; a door, a bed, a shower etc. Will not return.

Not great

Curtains were falling down. Parking lot was in terrible shape.

The odor in the room was very bad when entered for the first time.

Friendly staff, very helpful

The room was large and very clean. It had laminate floors, a sofa bed, 2 queen beds and a full kitchen with full sized refrigerator and small 4 burner stove with oven. We brought all of our kitchen supplies as there is nothing here in room to use, but I see when I got here there is kitchen utensils that you can check out from front desk to use. We cooked a full meal here and avoided having to go out to dinner. The hotel is about 10 minutes from fiesta Texas and near alot of stores and is right off I-10 for easy access.it also has a small pool and grab and go breakfast. The beds were very comfortable and the place was very quiet and safe. We will definitely stay again.

Excellent staff assistance.

Check in was smooth, facility and rooms were clean, spacious, microwave, refrigerator, and affordable. The staff was also friendly.

Friendly staff.

No breakfast just coffee. Room was dirty with a lot of dog hair and not kept up well. Kitchen bare no cooking utensils.

It was super spacious n fit my family very comfortably

Over all it was Good...

For a last minute booking it was fine. The room was actually a really good size for my family of 5. Staff was nice and Property wasn’t dirty but the room smelled like heavy smoke even tho it was as a non smoking room

Place is very clean and had good size rooms. There is a kitchen in each room with stove and fridge. Friendly staff!

I liked the pool how it had a pretty sunset looking at the trees

I didn't even end up staying here once we checked in. Room was not as expected.

Property appeared to be clean. Room was spacious but limited on sheets, pillows and blankets for fold out couch. Nothing in the kitchen to use for preparing meals and not enough bath towels and personal products that are normally provided. We stayed 4 days with 6 in our party. It was a planned trip with our 4 Great Grandchildren.

It’s a great place to stay. The staff was amazing

When we 1st checked in everything seemed ok until we got in our room. When I went to the bathroom I seen a roach. Next morning we got up to shower and realized there was only one wash cloth. My husbabd went down stairs to get more and he was told he had to turn in the used ones. When he came back and told me I called the front desk. The guy said my husband asked for towels and wash clothes and their order didnt come in so they didnt have any. I asked he was supposed to share one wash cloth. He asked me how many did we need, I told him 3. He said turn in the old ones, once again I reminded him there was only 1 to start off with. He said ok, come get the 3. We left for the day and When we came back my husband and kidsc went to the pool. When they came back they turned the heat on to get warm from the pool. When they turned it a swarm of roaches ran out of it, this freaked my kids out. I got up to used the bathroom around 1am and found a roach in bed. Needless to say I could not go back to sleep trying to make sure nothing crawled on my children. 8am i started shaking all our items our to pack up and leave. We will not be back, spent to much money to share a room with roaches.