Extended Stay America Suites San Antonio Airport

Exceptional

Exceptional

Not ok was not there still paid

Exceptional

Bed was not very good. Breakfast was poor - not even muffins or cereal. No cups or glasses in kitchen. Photos not realistic

When arrival to lobby the staff was taking too long. Hotel was paid prior online was charged a second time in person. When entering our room I checked everything before settling.The restroom was dirty shower curtain brown,tub had dirt and bugs in the tub seems like it had been wash in a while. Room door hatch was broken door knod seemed like they hade tried breaking in before. Automatically for safety and hygiene of the room cancelled my reservation, staff was advise of circumstances.

When arrival to lobby the staff was taking too long. Hotel was paid prior online was charged a second time in person. When entering our room I checked everything before settling.The restroom was dirty shower curtain brown,tub had dirt and bugs in the tub seems like it had been wash in a while. Room door hatch was broken door knod seemed like they hade tried breaking in before. Automatically for safety and hygiene of the room cancelled my reservation, staff was advise of circumstances.

Poor

The weather The weather

The weather The weather

Good

not give less. We asked for ground floor rooms and they couldn’t give us one because those rooms had no toilets. (!!!) we walked in the room and walked back and went to rent another hotel. Never again.

It was a bad area and it was nasty and dirty. The outside needed to be cleaned and the inside was even worse. I went in the door and walked out. I would never lay my head in a place like that. The place looked like something for the homeless.

They have roaches

Bad

Location After check in. We went to our room. Bathroom had not been cleaned. Hand towel and washcloth on sink were dirty. No towels were there. There was urine all over the toilet seat. We saw a roach in the kitchen. Fridge was dirty. Pillow cases still had makeup on them from last tenant. Top of the list there was PUBIC HAIRS in our made up bed. We went to Walmart and bout our own cleaning supplies since it was too late to get another hotel. Staff gladly gave us new towels and bed linens. This was our fist and last stay there. Why would you even want to give a filthy room to someone.

Location After check in. We went to our room. Bathroom had not been cleaned. Hand towel and washcloth on sink were dirty. No towels were there. There was urine all over the toilet seat. We saw a roach in the kitchen. Fridge was dirty. Pillow cases still had makeup on them from last tenant. Top of the list there was PUBIC HAIRS in our made up bed. We went to Walmart and bout our own cleaning supplies since it was too late to get another hotel. Staff gladly gave us new towels and bed linens. This was our fist and last stay there. Why would you even want to give a filthy room to someone.

Bad

Front desk staff was polite but unhelpful. I tried to check out a day I early because I decided to go to another hotel and the front desk staff said I would be charged a late fee because their system automatically does … something. I had to come back the next day to check out, in order to avoid the “late fee.” To repeat: I TRIED TO CHECK OUT ON SATURDAY AFTERNOON FOR A RESERVATION LASTING UNTIL 11AM SUNDAY BUT I HAD TO COME BACK SUNDAY MORNING TO AVOID A LATE FEE. What the oompa loompa hell is this place?? Avoid.

Bad

We booked and once there were told they had no vacancies. I do not blame the front desk lady, you could tell she was doing her best. I blame the property manager/ owner. We were left with no where to stay since finding a hotel last minute pretty much impossible.

Furniture was damaged, walls at the kitchenette stained, remote cap missing with no batteries, carpets not vacuumed and had pet hairs, tub felt uneven.

Probably one of the worst experiences under the new management. Had to sleep outside in the car due to not being able to check in with lobby staff. Lobby staff should be on call. Paid for a room to only be stuck outside the lobby area until 7. This new management needs to get it together. There should always be a representive in the lobby regardless of time available. Not everyone is able to check in by 11 pm due to certain circumstances...

Probably one of the worst experiences under the new management. Had to sleep outside in the car due to not being able to check in with lobby staff. Lobby staff should be on call. Paid for a room to only be stuck outside the lobby area until 7. This new management needs to get it together. There should always be a representive in the lobby regardless of time available. Not everyone is able to check in by 11 pm due to certain circumstances...

Although I requested cleaning twice, no one came. My sheets and room were not cleaned all week. In order to get new towels you have to take new towels to the front desk. They don't have adequate towels for guests to use. The "breakfast " only consists of coffee.

It was safe Although I requested cleaning twice, no one came. My sheets and room were not cleaned all week. In order to get new towels you have to take new towels to the front desk. They don't have adequate towels for guests to use. The "breakfast " only consists of coffee.

Nothing It was a bad area and it was nasty and dirty. The outside needed to be cleaned and the inside was even worse. I went in the door and walked out. I would never lay my head in a place like that. The place looked like something for the homeless.

Very poor service

The rings were spotless. Clean. I've been very professionally done staff, courteous and apple

The staff is great, very professional curtis, unhelpful

Excellent

I was told pet me would be 10 dollars upon arrival it was 30. Almost the price of the room. Room was dirty. Bed Sheets had alot of hair. Room was gross.

There a lot of roaches in the room.

Roaches bed bugs dirty smelly it was terrible 😔

Terrible There were cockroaches in my room all the time, even in my bed, everything was dirty, I have videos

Friendly staff, clean rooms, and good pricing with no nickel and diming like many other places. American run and pet friendly.

The shower was bad

The two things i did not like is my door key kept unsyncing, i would have to go to the front desk and the fire alarm kept going off for no reason in the middle of the night when i was asleep.

Don't stay here.

Room was disgustingly dirty and gross. Carpet has not been cleaned in forty years, it seems. You can get ill (germs) staying at this place. Unsavory characters walking around the parking in daylight and suspicious activity at night, which made us feel 100% unsafe.

There are roaches in the rooms

Overall it was okay

When I went to tell the night crew at the front desk they couldn’t be bothered and asked what the problem was over and over. In order to get more towels you have to exchange them etc, every time we had a request they looked at us as if we were dummies. When I asked them about shortening my stay they told me to call hotels.com in which hotels.com couldn’t help me either. So our first day was a nightmare. The only saving grace was the older lady that worked the morning shift who was pleasant and helped me check out early and refunded the rest of my stay. We were there to put my husband in a neuro rehab due to an accident and we didn’t need the extra headache. Maybe the morning lady should teacher the younger night crew and have housekeepers that actually clean.

Everything amazing

Don't want to go into detail but an exterminator needs to be called ASAP

Caring workers

All was good

There was no breakfast.

Nice room, needs some upgrades. It had a loud A/C.

The staff there is always lovely and accomidating.

It was a good price and even had a kitchenette. Ok for the price. Pretty clean

Clean, quiet, peaceful and everything I needed was available for the right price.

Excellent

Economy price and friendly service

Lo v ed it

Bed bugs I was inchy in bed only

Room could be cleaner

I really enjoyed my stay my first time stay here . Definitely will be back!.

Wasn't told about a pet deposit but after there maintenance man walked into the room without knocking thankfully my dog alerted me I was undressing. Than im informed the gm went down after i left and just let herself in. I was informed the pet deposit is 29.50 but on there site it says 25.00 thats misleading why is there taxs on a deposit.

I had a late check-in, but they were very hospitable at the front desk.

After making my reservation w/Expedia, I had no issues checking in and getting my room.

Normal accommodations

I didn't like anything

Smell room and beshe

No rooms available

Good

Bugs

Nice

All was well

A good place to stay that is quiet.

These rooms are dirty. There are roaches in the bathroom and by the TV area. I paid for a non-smoking room, but as soon as I walked in the room, there was a foul smell of smoke. However the front desk service was impeccable.

Great friendly staff.

Nice staff. Clean rooms. Good price. Would def go back espcially compared to the other affortable options.

It was a good overall experience

Good

The room was not up to date, the carpet was filty. Imoinging on everything. Breakfast was a small muffin with coffee!!!!!!!!!!!!!

All is good

Service was very low I won’t stay there again. Not able to get towels or sheets bugs kept appearing I swept up lots of bugs my 1st night there. I had to walk to the lobby to borrow the broom and dustpan. No one seemed to care that I was sweeping up the bugs in my room they were more concern about me bringing the broom and dust pan back

No public restrooms

First, the room smelled bad. Second, found two large roaches dead on the floor. Third, construction being done on the room nearby. Nice room layout but I didn't enjoy staying there and don't plan on returning.

Enjoyed stay

Comfortable hotel

Good clean room quiet place good response

It was a nice stay.

I didn't feel safe with the argument next door

I was in building 3 and twice the room key wouldn’t open door. Finally requested another room. Room smelled like Mary Jane, bed was wore out and sunk to floor and no shower knob to take bath or shower.

First room they had me in was still dirty when entering. Went back to front desk requesting a different room. Second one seemed clean till pulled down the sheets and saw long dark hair all ober. Then, the tub looked filthy!

The microwave banged all night long. Our service dog was growling at something and it was a wade of hair in the bathroom behind the trash can. Of hair nasty. Then the morning we got up atarted packing up. My husband found a womans driver licence under the bed. So how is this even poasible if your cleaning your rooms I have pictures. I also gave the lady t the front desk the womans license.

It was also clean and neat with a kitchen. Problem was the heater did not work!!!! Had to leave the stove on to get the room. Not sure about ac.

Very clean and cozy

The staff was friendly. Got locked out of my room. Turns out the batteries for the lock were bad. The mattress should have been thrown out long ago! Had to balance right in the middle to not roll off in either direction. It was dirty, or in need of fixing. Specially the tub/shower. No pots, pans, or utensils. Turns out you had to request them in advance? Did not expect that with a kitchen in my room. The A/C window unit was musty. Smelled like i was being pelted with mold spores. I kept sneezing. Only good thing i can say is I didn't have bugs.

It was great!

She laughed. I didn’t. Unsure if all the extended stays are like this but I won’t be staying at another.

Relaxing stay

Good value. Safe and convenient location.

It was good, floor was dirty which turned our feet black. My fiancé felt like the door wouldn’t lock all the way when leaving or going to bed. I let the front desk know when we check out and reassured us to come back and it’ll be better.

My allergies were immediately activated when I walked in the room. The room was musty and smelled of mold and mildew. Had to leave early because woke up to roaches crawling on me in the bed. Bedding and towels were dirty and stained.

The room was absolutely filthy. I spent my first day here scrubbing up probably years of grime it was so bad. The stove looked like no one had ever removed the burners to clean. The furniture had a thick layer of gunk on it. And there was a pair of old socks left in one of the cabinets.

Tub was horrible

Very good

Everything was great roxi at front desk was awesome

This place was horrible. I took photos of bugs every night of my stay. When I checked out the front desk person seemed very indifferent to my concern of the bugs. I emailed the general manager and assistant general manager and I received no response.

It was as expected

There were dogs fighting in front of our hotel room at 1am-3am called front desk woman said she would check in it. But it continued on and off all night. Horrible

First room smelled like a freshly smoked cigar, second room was not cleaned and smelled like someone urinated on the sheets. 3rd room we gave up and it smelled like weed

Decent spot only there were a few bugs inside,

Very satisfied

Bed was comfortable clean , the only complaint I have is that the hotel website said full breakfast and it wasn’t

Relaxing

I had an ADA room which was excellent. Roll in shower. I have 2 concerns, there were no dishes, silverware or pots and pans in the kitchen. You have to request them from the front desk. I didn't bother to ask if there was a charge. The add stated that the kitchen was fully equipped. My other problem was that I needed to stay an extra night, I talked to 5 different people and got 5 different answers.I paid for the extra night the day before. They proceeded to call me at noon and asked if I was checking out, if so I needed to go to the office to pay an extra charge. I explained that I had paid the day before for an extra night. They told me that they had no reservation for me and couldn't find where I had paid. I would suggest that you keep every record and if you talk to anyone write down name, date, time and their response.

Nice and decent

It was horrible

Nice and clean and decent for the price

Nice and decent

They don’t have breakfast

If you love to ahop and get o to the Airport quickly. This is the hotel for you.

The location being so close to the 281 access road, Home Depot, Target, all sorts of shopping and dining. Olive Garden, Taco Cabana, Sonic, Bill Millers, Bowelero, Hooters Goodwill, Verizon Wireless, Wing Daddies, and so much more. You can walk to al of this. It is a great place to cal home.

Make ac in rooms are working properly

To trashy!

The air conditioner was dripping water on the carpet next to the bed our close got wet you can't walk barefoot cz the carpet is wet in different spots and it smells horrible the pillows are so old I don't recommend this hotel for the same price you can stay in the hotels around and the complementary breakfast is just oatmeal and muffins Wich they were very old

This room smelled like some one smoked in the room but was cleaned.

The staff was so nice and tried to help the best they could but the first room we checked into had roaches and the second room we were moved to smelled of smoke so bad and the sink in the bathroom we couldn't use due to the pipe having a hole and it would leak a lot. They didn't have a maintenance person on the weekend.

It wasn’t clean enough.. went and bought my own cleaning supplies and cleaned up. It was stank as well.

It was horrible! I Checked in at 11 am and left at 4 am because there was so many roaches.My room was infested with roaches and smelled like cigarettes. Worst $100 ever.

Room stank of cigarette smoke. Shower set up is hazardous'

It was my first time staying there and it was amazing will be back to stay there soon again will recommend to my family and friends

Floors were nasty, leaving your feet dirty if you walked barefoot. ROACHESSSS! It was insane how many we saw, forced to shake our items before we left.. crawling on our rags and tooth brushes in the bathroom. Staff was friendly, but it was just absolutely disgusting. We traveled from Alabama and everything around us was booked, so we were forced to stay. Would not stay again!

It is ingested with roaches

Very peaceful and quiet

A1

Very spartan - not a single decoration, had a kitchenette without a single thing to cook with or eat with. But it was clean, a place to stay, convenient.

Staff not very helpful or friendly. Bathroom mirror had a love letter written on it from previous occupants. No hair dryer or toiletries available. Rusted stovetop burners. No drinking glasses provided in room at all, not even plastic. Cupboards were completely empty. Would never recommend this place to anyone

Homeless hanging around this area. Roaches in the hotel.

Extremely rude and unprofessional staff. Room is fallen apart.

The room looked so dirty I bought cleaning stuff to clean the whole room. The white bed sheets had a red stain on them. During my one day and two night stay we found 4 roaches inside the room. The room also smelled like smoke although it was a nonsmoking room.