Club Wyndham Riverside Suites

Exceptional

There were shops and food nearby on the riverwalk and elsewhere. Have no idea if the place was pet friendly as I am not a pet owner.

The location was great, right on the Riverwalk and easy to walk to activities and restaurants. The beds were comfortable and all the amenities were there. We booked a 2 bedroom and got 2 1-bed rooms with a connecting door, overlooking an alley. Very narrow footprint, so the only way to get through one room to the other is to move the table. Instead of one living area big enough for our group, we had two tiny living areas, each with a kitchenette, table for 2, loveseat, and TV. It was fine for 2 days, but would have been challenging for longer.

We booked a 2 bedroom and got 2 1-bed rooms with a connecting door, overlooking an alley. Very narrow footprint, so the only way to get through one room to the other is to move the table. Instead of one living area big enough for our group, we had two tiny living areas, each with a kitchenette, table for 2, loveseat, and TV. It was fine for 2 days, but would have been challenging for longer.

Employees are so kind and gracious.

Employees are so kind and gracious.

Staff was very friendly and easy check in!

Staff was very friendly and easy check in!

Exceptional

Exceptional

Reservation was canceled the morning of check in. Manager stated “we tried to reach you” but I did not receive a phone call or an email. DO NOT RECOMMEND Reservation was canceled the morning of check in. Manager stated “we tried to reach you” but I did not receive a phone call or an email. DO NOT RECOMMEND

Reservation was canceled the morning of check in. Manager stated “we tried to reach you” but I did not receive a phone call or an email. DO NOT RECOMMEND Reservation was canceled the morning of check in. Manager stated “we tried to reach you” but I did not receive a phone call or an email. DO NOT RECOMMEND

Bad

Everything was to our satisfaction

Everything was to our satisfaction

Good location with plenty of options Nightclub next door Friday/Saturday night until 2am

Good location with plenty of options Nightclub next door Friday/Saturday night until 2am

Nothing They canceled my reservation and said they moved it to another location but didn't tell me where less than 12 hours before I left on my vacation! Highly unacceptable! Gave no reason other than unforeseen circumstances. Offered zero help or restitution.

Nothing They canceled my reservation and said they moved it to another location but didn't tell me where less than 12 hours before I left on my vacation! Highly unacceptable! Gave no reason other than unforeseen circumstances. Offered zero help or restitution.

Great location on river walk Room was hot when we first arrived took a while to cook off

Room was hot when we first arrived took a while to cook off

I booked my reservation in January 2024 for a stay in June 2024. On the day of arrival for my destination, I received a call in the morning that the air conditioning was out in the building, and that if it wasn’t fixed by the time I needed to check in that they would be relocating guests. They said they would call me if needed to relocate. I had a reservation for a two bedroom suite, arrived by plane with my family of five. Upon landing, I had no messages from the hotel so we drove there. When we arrived I was told that the ac was still not working and was given a number to call for relocation. The hotel staff had no idea where we were relocating to. So, I call and spoke with a representative, was put on hold for 30 minutes while she tried to figure it out, and then was told that she needed to contact the hotel to confirm. She tried to call them and said she was unable to reach them. She said she would email them, and said response was usually quick, then she would call me back. I never received a call back during my three night trip. I ended up calling around all night to find new accommodations. I found three rooms at La Quinta (no 2-bedroom suites to be found anywhere), and paid slightly more.They were very accommodating, great location, had free breakfast daily, and a swimming pool (which Riverside did not have). Needless to say, my experience with Wyndham Riverside was utterly dissatisfying. I would not recommend. San Antonio is hot af and to have a hotel without ac that left me stranded with my family was horrible. I was lucky that we rented a car and didn’t Uber there otherwise we would have been screwed.

I booked my reservation in January 2024 for a stay in June 2024. On the day of arrival for my destination, I received a call in the morning that the air conditioning was out in the building, and that if it wasn’t fixed by the time I needed to check in that they would be relocating guests. They said they would call me if needed to relocate. I had a reservation for a two bedroom suite, arrived by plane with my family of five. Upon landing, I had no messages from the hotel so we drove there. When we arrived I was told that the ac was still not working and was given a number to call for relocation. The hotel staff had no idea where we were relocating to. So, I call and spoke with a representative, was put on hold for 30 minutes while she tried to figure it out, and then was told that she needed to contact the hotel to confirm. She tried to call them and said she was unable to reach them. She said she would email them, and said response was usually quick, then she would call me back. I never received a call back during my three night trip. I ended up calling around all night to find new accommodations. I found three rooms at La Quinta (no 2-bedroom suites to be found anywhere), and paid slightly more.They were very accommodating, great location, had free breakfast daily, and a swimming pool (which Riverside did not have). Needless to say, my experience with Wyndham Riverside was utterly dissatisfying. I would not recommend. San Antonio is hot af and to have a hotel without ac that left me stranded with my family was horrible. I was lucky that we rented a car and didn’t Uber there otherwise we would have been screwed.

Very basic hotel. Anything besides the room was extra money. Immediately attempted to get me into a timeshare which was very off putting. Room was nice. Great location

Very basic hotel. Anything besides the room was extra money. Immediately attempted to get me into a timeshare which was very off putting. Room was nice. Great location

Superb

Convenience. Friendly staff A sales pitch on timeshares. I declined to attend the “free” session

A sales pitch on timeshares. I declined to attend the “free” session

Nothing The location

Our reservation was canceled as our flight was arriving in San Antonio. Luckily Bookings helped us find alternate accomm

Our reservation was canceled just before our arrival due to overbooking the hotel. Our reservation was paid in full months previously to our arrival. Leaving us scrambling for another hotel room. Totally unprofessional and not cool. Will not use this service again.

Our reservation was canceled just before our arrival due to overbooking the hotel. Our reservation was paid in full months previously to our arrival. Leaving us scrambling for another hotel room. Totally unprofessional and not cool. Will not use this service again.

Close to the river Parking

No property parking, had to pay extra parking permit. Got prompted and extra charged to attend timeshare workshop.

Superb

Great location, right on the RiverWalk, friendly staff, clean room with lots of amenities…but…soundproofing is non-existent and partiers on the RiverWalk and loud cars will keep you up until 3 am, then street cleaners and service trucks roll in at 6 am to start delivering supplies to all the adjacent restaurants. Provided earplugs didn’t do squat. Hardly slept my whole stay.

Great location, right on the RiverWalk, friendly staff, clean room with lots of amenities…but…soundproofing is non-existent and partiers on the RiverWalk and loud cars will keep you up until 3 am, then street cleaners and service trucks roll in at 6 am to start delivering supplies to all the adjacent restaurants. Provided earplugs didn’t do squat. Hardly slept my whole stay.

Awesome location along the Riverwalk! Loved the available patio to relax at. Our room was nicer than we expected it to be!

Awesome location along the Riverwalk! Loved the available patio to relax at. Our room was nicer than we expected it to be!

location and some of the staff were very nice. There is nowhere to park in front, but the street, when you are unloading the car. I had to walk more than a block to park in a city garage. Then move the car every day, walking to and from the garage, in order to not get charged for parking. The bathtub was very slippery when wet. I requested a handicapped accessible room. We were given a room on the 7th floor that the tub was higher than my knees when trying to get in. We had 2 handicapped people there, and my friend could not use the tub because it was not easy for her to get into the tub, and a fall hazard for her. It was also unsafe for her to use it as it was very slippery. We also had to listen to their spiel asking us to join their club. We went to one of these in Las Vegas and was told by their representative that we were dumb for purchasing an RV, realized this after we were listening to their spiel the first night. The supplies in the room were only for 2 people or may be one person, when they knew that there was 3 people staying. We noticed that there was no hot water piped to the kitchen sink, two handles but on water in the hot side. We had to pay a deposit of $250 and was a Suprise never told of this charge till we entered the hotel. Also, the noise outside was very loud at night.

Very noisy, very loud music playing until 3AM

Very friendly staff. Thank you. The lift and reception look old and need demodulation.

I would recommend this property !!

I would recommend this property !!

The room was under the main AC roof. The sound and vibration were terrible. We were not able to have a please y stay. They try accommodate us on a different room, however I do not understand why they let their clients to stay in that room.

The room was under the main AC roof. The sound and vibration were terrible. We were not able to have a please y stay. They try accommodate us on a different room, however I do not understand why they let their clients to stay in that room.

I couldn't make my booking due to a family medical emergency I had to go to Indiana for and I let them know a week in advance, which gave them plenty of time to rebook the room and get their money, but I couldn't get anyone to refund my money.

Exceptional

Would stay again and recommend to anyone.

Would stay again and recommend to anyone.

Luis was extremely helpful and very considerate of my family celebrating our daughter’s birthday .

The friendliness of the staff. The view. The friendly concierge.

They tried to change my reservation from two bedrooms to one bedroom one hour before my arrival. Saying I requested it myself through booking.com I have to spend more than 30 minutes to convince them it was not possible as we are a family of four. And there is no record showing that on the booking.com reservation. They are just not being very honest. Besides, the AC was very noisy in their rooms. Their solution to that is providing free ear plugs.

I liked the separate bedroom

I liked the separate bedroom

The staff were great and the room had all we needed. There are not many amenities at the hotel. Also, the hotel is located across from Hard Rock Café so be ready for music until 12:00pm. It is very centrally located on the River Walk and to the River Market and Alamo. We walked everywhere.

The staff were great and the room had all we needed. There are not many amenities at the hotel. Also, the hotel is located across from Hard Rock Café so be ready for music until 12:00pm. It is very centrally located on the River Walk and to the River Market and Alamo. We walked everywhere.

The hotel had no water, so we did not get a shower until the day of checkout. When asked about accommodations, they gave us the name of two hotels, but forgot to mention that we would have to pay. So they had us going back and forth, and the front desk staff wasn’t really friendly and seemed clueless.

The hotel had no water, so we did not get a shower until the day of checkout. When asked about accommodations, they gave us the name of two hotels, but forgot to mention that we would have to pay. So they had us going back and forth, and the front desk staff wasn’t really friendly and seemed clueless.

Location was odd, but so close to everything. 1 minute to the riverwalk and parking. Patio overlooked the riverwalk. The rooms were odd but had many windows and it just worked. It is a city with downtown quirks. Staff very nice.

Location was odd, but so close to everything. 1 minute to the riverwalk and parking. Patio overlooked the riverwalk. The rooms were odd but had many windows and it just worked. It is a city with downtown quirks. Staff very nice.

Great views, and convenient to shops, dining, and nice walk on riverside to the convention center.

Great views, and convenient to shops, dining, and nice walk on riverside to the convention center.

Offered free hop on hop off bus tour and canal tour. As usual nothing in life is really free. Tole we had to sit and listen to a presentation for an hour. We were willing since we know nothing is really free, however after two hours we had to be rudely forceful to be let out of the conference center.

Offered free hop on hop off bus tour and canal tour. As usual nothing in life is really free. Tole we had to sit and listen to a presentation for an hour. We were willing since we know nothing is really free, however after two hours we had to be rudely forceful to be let out of the conference center.

You can't beat the location of this property if you want to be on the Riverwalk. It's at the heart of things. The room was really clean, bed was comfy, the pull out couch wasnthe best but they never are. We loved the patio overlooking the river, great place to relax and enjoy a meal or drinks. Our room was on the opposite side from the river and noisy but we expected that. The concierge hooked us up, the shuttle driver gave great recommendations, the front desk ladies were helpful. Only downside is parking a block away in the parking garage. It's $15/day so not terrible, just inconvenient. We opted to go to the sales pitch in exchange for money. They weren't pushy at all and we got great recommendations for off Riverwalk destinations. We'll stay here if we go back make it back to SA.

You can't beat the location of this property if you want to be on the Riverwalk. It's at the heart of things. The room was really clean, bed was comfy, the pull out couch wasnthe best but they never are. We loved the patio overlooking the river, great place to relax and enjoy a meal or drinks. Our room was on the opposite side from the river and noisy but we expected that. The concierge hooked us up, the shuttle driver gave great recommendations, the front desk ladies were helpful. Only downside is parking a block away in the parking garage. It's $15/day so not terrible, just inconvenient. We opted to go to the sales pitch in exchange for money. They weren't pushy at all and we got great recommendations for off Riverwalk destinations. We'll stay here if we go back make it back to SA.

Na

Na

Great location close to the Riverwalk, walking distance to many restaurants and shops. Staff is great and helpful. Property was outdated, elevators had issues.

Great location close to the Riverwalk, walking distance to many restaurants and shops. Staff is great and helpful. Property was outdated, elevators had issues.

Loved it!!

Loved it!!

Great location, overlooking the River Walk. Loads of restaurants within easy walking distance. Fully stocked kitchen and free laundry facilities on site. Every person we talked to at the front desk was super friendly and helpful!

Great location, overlooking the River Walk. Loads of restaurants within easy walking distance. Fully stocked kitchen and free laundry facilities on site. Every person we talked to at the front desk was super friendly and helpful!

Room was good. Check-in and the back ally you enter from was kinda weird.

Room was good. Check-in and the back ally you enter from was kinda weird.

hotel under construction web site didnot say anything about construction or the fact it was a time share hotel

hotel under construction web site didnot say anything about construction or the fact it was a time share hotel

location

location

The room was excellent but if we had known that the hotel was under renovation we would have stayed somewhere else

The room was excellent but if we had known that the hotel was under renovation we would have stayed somewhere else

We love this little condo. It was great for our family of three. The location was right on the river walk.

We love this little condo. It was great for our family of three. The location was right on the river walk.

Very nice suite, as soon as we checked in we got super friendly service, booklets with ideas to do around the city, free appetizers.

Very nice suite, as soon as we checked in we got super friendly service, booklets with ideas to do around the city, free appetizers.

The place was nothing like the picture it was not what I paid for

The place was nothing like the picture it was not what I paid for

When I arrived and got to my room, I went to use the restroom and the toilet handle would not budge. I called downstairs and reported it and a maintenance official came by quickly and ended up swapping out my entire commode. It was awkward to have a toilet I had just used needing fixing and I was confused at how housekeeping had not discovered that upon cleaning before my stay. The following morning, I reported something I had noticed the night before while in the restroom. The ceiling had a leak right over the sink. I told a man at the front desk who assured me it would be resolved. He also said it was probably from a cooling system, which is not any consolation. When I returned to the hotel that night, I found the ceiling was still leaking through the vent. I did not see a note in the room or text or email from the hotel explaining if they were going to fix it. I was upset this morning while getting ready over the sink for 45 minutes and I keep having a drip from the ceiling hit me. I cringe to think what if it was toilet or shower water. The drip drops every 25-40 seconds. I did time it. I am disappointed to have a toilet that didn’t flush and then have a dripping bathroom ceiling that went unfixed. I am reaching out to you because my concern was not addressed when I shared it Wednesday morning. I checked out wishing I had stayed elsewhere.

When I arrived and got to my room, I went to use the restroom and the toilet handle would not budge. I called downstairs and reported it and a maintenance official came by quickly and ended up swapping out my entire commode. It was awkward to have a toilet I had just used needing fixing and I was confused at how housekeeping had not discovered that upon cleaning before my stay. The following morning, I reported something I had noticed the night before while in the restroom. The ceiling had a leak right over the sink. I told a man at the front desk who assured me it would be resolved. He also said it was probably from a cooling system, which is not any consolation. When I returned to the hotel that night, I found the ceiling was still leaking through the vent. I did not see a note in the room or text or email from the hotel explaining if they were going to fix it. I was upset this morning while getting ready over the sink for 45 minutes and I keep having a drip from the ceiling hit me. I cringe to think what if it was toilet or shower water. The drip drops every 25-40 seconds. I did time it. I am disappointed to have a toilet that didn’t flush and then have a dripping bathroom ceiling that went unfixed. I am reaching out to you because my concern was not addressed when I shared it Wednesday morning. I checked out wishing I had stayed elsewhere.

It was in the middle of all the action. Great spot! We were there for five days we let the housekeeping in one of the days and all she did was empty the garbage cans none of the towels were taken off the floor the floor was not clean and did not replace roll of toilet paper.

It was in the middle of all the action. Great spot! We were there for five days we let the housekeeping in one of the days and all she did was empty the garbage cans none of the towels were taken off the floor the floor was not clean and did not replace roll of toilet paper.

The location of our room was perfect. The bed was the most comfortable one we've slept in on a trip.

The location of our room was perfect. The bed was the most comfortable one we've slept in on a trip.

I booked a 2bdrm suite in April for December trip. from the ad and a previous conversation I had with VRBO I "assumed" we were in a unit that was owned by an individual. (vacation rental by OWNER) Upon arrival they had put us in a 1 bdrm suite. The Rep from Wyndham suites advised me the reservation had been changed to a 1 bedroom through Expedia on December 19th? I called customer service, was put on hold while they tried to see what happened, eventually was told the computers were down and they would call me back. Meanwhile we went to the 1 bedroom suite. They did not call back, I recalled later that evening and was told by Raven that they did not make any changes and it was not VRBO responsibility and that I had to deal with Wyndaym Suites. I could not get an explanation why Expedia would be handling my reservation when I booked through VRBO. In the meantime, I had to sleep on a pull-out couch in the small livingroom. As hard as I tried not to let this "screw-up" ruin my vactation, it did. Shawna from Wyndham Suites did speak with me on the second day and she apologised for the mix up. She sent messages to "Extra Holidays" to assist me with getting a refund. I still can't figure out how a unit that is a Wyndham time share unit could appear on VRBO and the reservation be changed by a Booking company. I was told at Wyndham suites that unused time shares are booked through Wyndham and not through VRBO. With Shawna's assistance I did receive a 231.17 refund for the difference between the 1 bdrm and 2 bdrm suite for 5 nights. Hardly worth the inconvience and more important disappointment that was caused. I have yet to speak with anyone from VRBO.

I booked a 2bdrm suite in April for December trip. from the ad and a previous conversation I had with VRBO I "assumed" we were in a unit that was owned by an individual. (vacation rental by OWNER) Upon arrival they had put us in a 1 bdrm suite. The Rep from Wyndham suites advised me the reservation had been changed to a 1 bedroom through Expedia on December 19th? I called customer service, was put on hold while they tried to see what happened, eventually was told the computers were down and they would call me back. Meanwhile we went to the 1 bedroom suite. They did not call back, I recalled later that evening and was told by Raven that they did not make any changes and it was not VRBO responsibility and that I had to deal with Wyndaym Suites. I could not get an explanation why Expedia would be handling my reservation when I booked through VRBO. In the meantime, I had to sleep on a pull-out couch in the small livingroom. As hard as I tried not to let this "screw-up" ruin my vactation, it did. Shawna from Wyndham Suites did speak with me on the second day and she apologised for the mix up. She sent messages to "Extra Holidays" to assist me with getting a refund. I still can't figure out how a unit that is a Wyndham time share unit could appear on VRBO and the reservation be changed by a Booking company. I was told at Wyndham suites that unused time shares are booked through Wyndham and not through VRBO. With Shawna's assistance I did receive a 231.17 refund for the difference between the 1 bdrm and 2 bdrm suite for 5 nights. Hardly worth the inconvience and more important disappointment that was caused. I have yet to speak with anyone from VRBO.

The hotel was nicely furnished and clean. The staff was friendly and helpful. We would definitely stay here again.

The hotel was nicely furnished and clean. The staff was friendly and helpful. We would definitely stay here again.

Take NO for an answer. Other than that we enjoyed the location and room.

Take NO for an answer. Other than that we enjoyed the location and room.

We didn’t like that the water was turned off for more than a half of a day.

We didn’t like that the water was turned off for more than a half of a day.

Fun

Fun

Great location! Friendly and helpful staff! The hotel did not immediately have our reservation, but took care of it for us and got us our room. Be aware...the staff has to pitch a sales requirement that requires over a 2 hour commitment and they bait you with coupons and deals and the shuttle service. Decline and take the VIVA bus wherever you need to go! Overall the hotel was a great place to stay and I would return!

Great location! Friendly and helpful staff! The hotel did not immediately have our reservation, but took care of it for us and got us our room. Be aware...the staff has to pitch a sales requirement that requires over a 2 hour commitment and they bait you with coupons and deals and the shuttle service. Decline and take the VIVA bus wherever you need to go! Overall the hotel was a great place to stay and I would return!

Great location close to restaurants, the Alamo, carriage rides, etc. Our 2 kids loved the balcony overlooking the river. Being in the heart of it all, it was loud at night while relaxing in the living room but stayed very quiet in the bedrooms without the use of earplugs. The dark bedrooms due to no windows allowed everyone to sleep in! Staff was very friendly to our children too. The only negative was the super intense water pressure in the shower.

Great location close to restaurants, the Alamo, carriage rides, etc. Our 2 kids loved the balcony overlooking the river. Being in the heart of it all, it was loud at night while relaxing in the living room but stayed very quiet in the bedrooms without the use of earplugs. The dark bedrooms due to no windows allowed everyone to sleep in! Staff was very friendly to our children too. The only negative was the super intense water pressure in the shower.

The property was exactly how it was shown in the pictures. The unit was clean and freshly painted and the staff was extremely friendly and helpful. The location was awesome. The balcony view of the Riverwalk was awesome. I would definitely stay here again.

The property was exactly how it was shown in the pictures. The unit was clean and freshly painted and the staff was extremely friendly and helpful. The location was awesome. The balcony view of the Riverwalk was awesome. I would definitely stay here again.

Centrally located within steps to riverwalk in San Antonio. Has common area patio overlooking riverwalk to sit & sip wine in the evening. Rooms were extremely cramped, a stretch even for downtown hotels. In fact, this is not even a hotel, it is a timeshare property. However when we booked, we were not told that it was a timeshare property. In fact, even though this says it is the Wyndham property, it is actually owned and operated by somebody local with license from Wyndham to use their name. Which sucks because these local operators don’t maintain standards. They have some weird rules: no housekeeping service is one of the annoying rules, especially if you’re booked us a hotel guest and not as a timeshare guest. Hotel is very pricey because of the location, but there numerous numerous other options nearby which are far better options.

Centrally located within steps to riverwalk in San Antonio. Has common area patio overlooking riverwalk to sit & sip wine in the evening. Rooms were extremely cramped, a stretch even for downtown hotels. In fact, this is not even a hotel, it is a timeshare property. However when we booked, we were not told that it was a timeshare property. In fact, even though this says it is the Wyndham property, it is actually owned and operated by somebody local with license from Wyndham to use their name. Which sucks because these local operators don’t maintain standards. They have some weird rules: no housekeeping service is one of the annoying rules, especially if you’re booked us a hotel guest and not as a timeshare guest. Hotel is very pricey because of the location, but there numerous numerous other options nearby which are far better options.

Even though the units were older, the suites were newly updated/painted and clean. The space and kitchenette was sizable enough for my family of four. The suites were so convenient to the Riverwalk. We would definitely stay here again!

Even though the units were older, the suites were newly updated/painted and clean. The space and kitchenette was sizable enough for my family of four. The suites were so convenient to the Riverwalk. We would definitely stay here again!

I didn’t get to stay - they told us they received our reservations late (wrong) and moved us to a hotel away from the Riverwalk where we wanted to be & away from everything else

I didn’t get to stay - they told us they received our reservations late (wrong) and moved us to a hotel away from the Riverwalk where we wanted to be & away from everything else

Toilet flush not strong enough But service check in check out is awesome kind polite friendley Problem as olve perfect BIG THANK YOU

Toilet flush not strong enough But service check in check out is awesome kind polite friendley Problem as olve perfect BIG THANK YOU

Very romantic place. Great location. Excellent staff.

Very romantic place. Great location. Excellent staff.

I would like to note however, we did not receive any prior communication about our hotel transfer. This created much confusion when we arrived. Luckily Irene at the front desk was super helpful and helped us figure out where we were to go.

I would like to note however, we did not receive any prior communication about our hotel transfer. This created much confusion when we arrived. Luckily Irene at the front desk was super helpful and helped us figure out where we were to go.

Somehow the hotel lost a pre-paid reservation. Furthermore, I was forced to stay at a different hotel which turned out to be a blessing is disguise (Walking up & down the street with my luggage mind you). In addition, there is no valet available & absolutely nowhere to park...unless you are satisfied parking 2-3 Blocks away and walking with your luggage down an "alley-way" of a street.

Somehow the hotel lost a pre-paid reservation. Furthermore, I was forced to stay at a different hotel which turned out to be a blessing is disguise (Walking up & down the street with my luggage mind you). In addition, there is no valet available & absolutely nowhere to park...unless you are satisfied parking 2-3 Blocks away and walking with your luggage down an "alley-way" of a street.

The only problem was there was no record of our reservation when we got in at midnight. Maria got it taken care of quickly and we were grateful. The furniture is out dated but the rooms were nice and clean. Would definitely stay there again

The only problem was there was no record of our reservation when we got in at midnight. Maria got it taken care of quickly and we were grateful. The furniture is out dated but the rooms were nice and clean. Would definitely stay there again

Check in awful. Check in staff very kind. Back office management rude and unaccommodating. Would not honor terms on Expedia. This is a time share and they said owners frequently "false advertise' in order to sell their week. Showed them our reservation confirmation and terms on iPhone. Said they had no obligation to fulfill this because I went through a 3rd party and I wasn't an owner. Front door of hotel empties out to dirty, smelly alley. What a way to start each day.

Check in awful. Check in staff very kind. Back office management rude and unaccommodating. Would not honor terms on Expedia. This is a time share and they said owners frequently "false advertise' in order to sell their week. Showed them our reservation confirmation and terms on iPhone. Said they had no obligation to fulfill this because I went through a 3rd party and I wasn't an owner. Front door of hotel empties out to dirty, smelly alley. What a way to start each day.

The size of the kitchen table was greatly misrepresented in the advertising. We couldn’t enjoy anytime in the room together. There was not enough seating in the too small kitchen/living area. Every clerk was distracted or rude except for Irene who was fantastic. The entrance to the place is small and not very clearly marked. We passed it multiple times before finding it. The location on the river walk was great. Overall disappointed with the apartment.

The size of the kitchen table was greatly misrepresented in the advertising. We couldn’t enjoy anytime in the room together. There was not enough seating in the too small kitchen/living area. Every clerk was distracted or rude except for Irene who was fantastic. The entrance to the place is small and not very clearly marked. We passed it multiple times before finding it. The location on the river walk was great. Overall disappointed with the apartment.

It was overall pretty good, the only thing that wasn't as good was that we had to wait quite a while for our room to be checked before we could check in.

Things I was not happy about: The patio that overlooks the riverwalk closes at 10pm. 10! Ridiculous. Also, tell them if you plan to stay in the parking lot after you check out, because they will charge you real quick. Ugh, an the locked TVs. I like to hook up a DVD player and watch movies, but their TVs have no external buttons.

We were 4 adults sharing a one bedroom suite with a sofa bed. The room that we were first given was inappropriate due to the fact that you had to go through the bedroom to get to the bathroom. Fortunately Ernest at the front desk was able to change us to the room layout that we were expecting with the bathroom off of the hallway between the living/kitchen area and bedroom.