Best Western Plus Hill Country Suites

Everyone on staff was extremely helpful and nice! Check in was quick. Room was spacious. Pool was refreshing. Breakfast was delicious. Hotel was clean in all areas we went. We will definitely stay here again!

Back door to hotel by the pool did not close all the way.

Everything was fine

The hotel needs an update.

What I wish I knew from reviews before our stay. Fair warning, hotel has an underlying old smell. Our first room (#212) had strong smell of mold. We tried to accept it but after 5 minutes couldn’t do it. Reported it, they didn’t push back and changed us to room #110. AC struggled to cool and around 10p started smelling marijuana, my son fell asleep, tried ignoring it until 11p or so when the smell had literally engulfed our room. I was concerned hotel may think it was coming from our room, had to report it. Got dressed reported to front desk and brought attendant into our room, we clearly could see it was coming from bathroom vents. Went to sleep in warm smelly room, woke up sweating in a warm smelly room. Requested diff room, moved us to #224, which we just had to make the best of. Still didn’t get as cool as we wanted but was acceptable and better than mold and marijuana room! The most unsettling part was the “notice to guest” which the hotel owner required as mandatory to initials to get checked in and get room key. See photos of what this hotel makes guest sign off on. Frankly inappropriate and unacceptable. The staff were nice enough but we will not ever be staying here again!

That staff is very friendly. The property is very clean & safe what’s on site security at night.

Exceptional

Breakfast staff The room was horrible. Not clean and ac didn't work. Was next to stairs and elevator.

Hottub was working. Breakfast was good. Room spacious

The room window curtains desperately need replacing. The top sheet on the bed was "interesting"...I didn't investigate but looks like the mattress and top sheet need a solid look by management.

Kids loved the pool. Coffee machine was perfect!

Room was comfortable and the price was not too bad.

Very clean through out. Great breakfast selection and great coffee. I could use a coffee maker in the-room to make decaf at night.

Clean Good location Comfortable beds. Nice bathroom Good breakfast included. Nothing

Terrible pictures are deceiving. Multiple rooms with mold constant buzzing sound from electrical outlet that staff refused to address. Food in pull out couch, breakfast no show of cook on a Friday. Quiet and safe was only plus 1 star!

Only issue is the WATER FILTER on the fountain was blinking RED and dispersing DIRTY WATER in the hall area leading to the dining room. Outside of that in all HONESTY I will be staying there again in a few weeks. It felt like an Apartment vs a Hotel room. Thank You to the STAFF from Check in to Check out. Sidebar: I never paid a “EARLY CHECK IN” fee before this trip as i’ve always been pretty high tiered with HOTELS.com . I paid it this time, but, would ask this be disclosed earlier next time. Thanks.

Very good

Location excellent and beautiful Everything is great and no complaints

I loved the customer service I received from Gage, vrhe night attendant. I had a late arrival, and was more than courteous to accommodate me by viewing the exhaustion in my face. He's a very attentive, gracious, and welcoming young man. He deserves a raise if he hasn't had one. As far as this place is I definitely will return on business, but especially for leisures. And also to the young women I dealt with as well in the morning and after are both awesome as well..By far the best experience Hotel experience on San Antonio, thank you guys! Everything was perfect

Exceptional

Location was good. Accessible to a lot of places. Breakfast was good. Outdated rooms

Very good

Quick and easy!

Rooms were clean and pool seem well maintained although we were unable to find the controls for the hot tub. Breakfast was good and filling.

Very good

Superb

Pleasant

My truck was broken in . I was parked in the first handicap parking to the door of the hotel . There’s security and cameras . So how could this have happened?

Exceptional

We had an okay stay at Best Western Plus Hill Country Suites. The staff was friendly and the price was very reasonable, which we appreciated. However, our experience had a few downsides. Check-in was supposed to be at 3 p.m., but when we arrived close to 5 p.m., our room still wasn’t ready. The room was listed as non-smoking, yet it smelled strongly of smoke mixed with cleaning chemicals and dampness. Also, the light over the bathroom mirror did not work. Overall, it was an average stay — decent for the price, but there is definitely room for improvement.

Overall, this was a very pleasant and relaxing experience. I actually looked forward to the provided breakfast every day. It went easy beyond the standards set by other so called continental breakfasts. Just an overall A+ experience. This is a strange thing, bit only because it can effect men. The seat of the toilet and the water below are somewhat close. If I learned forward at all while sitting, a dangling bit would take a plunge. My only other semi complaint is because I'm not from Texas, so I'm not sure if this is common. The hotel was almost on the corner of 2 highways, so you had to go completely around a large square area on order to return if you left by car for any reason.

Overall, this was a very pleasant and relaxing experience. I actually looked forward to the provided breakfast every day. It went easy beyond the standards set by other so called continental breakfasts. Just an overall A+ experience. This is a strange thing, bit only because it can effect men. The seat of the toilet and the water below are somewhat close. If I learned forward at all while sitting, a dangling bit would take a plunge. My only other semi complaint is because I'm not from Texas, so I'm not sure if this is common. The hotel was almost on the corner of 2 highways, so you had to go completely around a large square area on order to return if you left by car for any reason.

Exceptional

The TV was not working, this is the second time that this has happened, we come every month if not every 3 weeks and last month when we were here the same thing their cable was not working, and then this time we were showering and their water pressure went out, it was about 10 minutes before the pressure came back on, I don't think we will be staying here anymore

VERY CLEAN ROOM

N/A

The jacuzzi tube in the same room as the bed room. N/A

Exceptional

All the hotel is very good

The bed was hard. And the pillows were flat.

The bed was hard. And the pillows were flat.

Bad

I tried to call the front desk several times to inform them that I was going to do a late check-in. The staff members at the front desk would pick up, tell me to hold, and then leave me on hold for an extended period of time. On the last call attempt that I made they said to hold on and I could hear everything going on in the background and the two coworkers were visiting and talking to each other and not picking up the phone. Finally, I called back and was able to speak with someone. The waffle makers were not on and I was told they are only turned on on certain days, which I wish I would’ve known about before scheduling the hotel because having breakfast in the morning is very important to my husband. They had also run out of yogurt. The room itself was nice and roomy.

Room was not as clean as it could be and TV channel selections were horrible; no instructions and staff couldn't answer questions about it. About the only thing that was great was the breakfast; one of the best I've had in a hotel and cooks were fantastically good and nice!!!

Exceptional

Good

They'll force the ridiculous deposit charge on you even if Expedia doesn't make that clear. Of course they could charge more for the rooms and get their money for damages there but no, they pretend like the deposit charge will cover damages. It's a clever trick to increase their cash flow and these foreign hotel owners love it.

I liked the location. It does not look like the pictures. It is musty ish smelling. Our fridge didn’t work. I’ve stayed at nicer for the same price.

I liked the location. It does not look like the pictures. It is musty ish smelling. Our fridge didn’t work. I’ve stayed at nicer for the same price.

Very good

Stay was great

Everyone was great Jacuzzi didn’t work

Everyone was great Jacuzzi didn’t work

The hotel was very clean and comfortable. Staff were all very nice, and the breakfast was delicious!

The hotel was very clean and comfortable. Staff were all very nice, and the breakfast was delicious!

Bad

The breakfast was ok Roaches in the room. Not very clean. We had to leave early as the smoke alarm kept going off during the night

The bed, it was too hard and out dated. Ceiling fan needs maintenance and outlet jacks can be replaced

Room was not clean it was 4:00-45 or pass that time. We were tired and out appointments had to be rescheduled due to room not being ready. Staff was not welcoming or courteous even after the tremendous problem.

The rooms were massive and easy to exist in. The pool area was good, staff were incredibly kind and helpful. The breakfast was a great value as well. The beds were kind of hard and uncomfortable (but that could be personal preference) and the large drapes that usually block out sunlight are nonexistent

The rooms were massive and easy to exist in. The pool area was good, staff were incredibly kind and helpful. The breakfast was a great value as well. The beds were kind of hard and uncomfortable (but that could be personal preference) and the large drapes that usually block out sunlight are nonexistent

Best breakfast, for a hotel, that I think I've ever had!

The bathroom was cosmetically horrible!!

The staff was very friendly and polite. And the location was great. The bathroom was cosmetically horrible!!

Exceptional

Property, atmosphere and staff.

very good breakfast. Fresh and many options

Nice property seemed clean and the check in and breakfast staff where nice.room was clean and the water stayed hot for my shower. Would definitely return.

Breakfast was great clean friendly staff The air conditioner in room 106 needs work done

The air conditioner in room 106 needs work done

Location Dirty rooms, found hair strands on the bed and chairs had nasty marks on them.

Location Dirty rooms, found hair strands on the bed and chairs had nasty marks on them.

Passable

Superb

Exceptional

My room was not clean!! And I just noticed in the morning! I was so tired when I arrived that I went straight to bed… next morning I noticed that was trash all over the place and some used towels… Thats horrible!

A little outdated and in need of a bit of TLC, but great for a one night say with the price.,

I was very disappointed as a platinum member. I paid for my room in advance because there was only a few available king size beds. When I arrived the receptionist gave me my key to a room that I did not pay for. I went back downstairs and now I need my room with a king bed that I paid for in advance. She told me since you only have one night I gave your room away to someone else they wanted the king size bed for a few nights. I told her why would you do that when I already prepaid in advance so you can’t just give my room away. She said there was nothing they can do. There should be a policy if the room is paid for in ADVANCE that room should be locked in for that customer. If the customer doesn’t pay in advance and arrives late there’s a possibility his room could be given away to someone else. But in this case I paid in advance. I will definitely be emailing the management.

Facilities showed some age, may be due for a remodel but otherwise comfortable and clean.

Exceptional

Breakfast was delicious, freshly made

Roaches in the bathroom, dirty furniture, musty smell. I brought it to the attention of the front desk and they were not helpful. I left 3 hours after checking in and drove home.

There was no tv controls in the room, and when we asked for them they said the cable was not working, the night stand were not clean it had cup marks, honestly the room was not clean it looked like they just did the beds and stocked towels

Love the hotel and love the room Good location

NA

Breakfast was disappointing. The eggs were cold and not fresh. The coffee machine was not working properly. Overall, I did not enjoy the breakfast experience. The front desk staff was also not very professional.

When i rented the room it said a coffee pot was in the room bit it wasn't n the the water in the outside pool wasn't hot same breakfast doing the week

Inside and outside kept maintained and clean. Breakfast fresh. Only complaint is waffles only available on weekends.

The breakfast was pretty good!! There was quite a variety to choose from. The location was pretty accessible. It was very clean and well kept. Offer late check out.

Nice Parking was too dark

Room was very clean. No bottled water so you have to bring your own.

The ac wasn't the best but after awhile it would catch up

Sink stopped up. No parking at night. Never saw staff only when we checked in

Everything was great. Clean rooms and staff was very helpful.

Parking lot does get full by 11 pm. Great beds and shower. We will stay again.

It wasn't as clean as it should be found some cigarette buds and the televisions DidNot work at all.

We would stay there again!

The common areas were nice and the breakfast was good. The rooms were adequate with comfortable beds. The carpet in the rooms was a little gross, and there were stains on the sofa. While it was adequate for a one night stay, the photos made it seem much nicer than it actually was.

We liked the breakfast and the remodeled rooms. Great experience for a family or four.

Location was nice. Staff was horrible! Rude to my children and toddler.

Nice trip great location

Breaksfast was great and the kitchen man was really attentive and nice . Unfortunately I’d be scared to try it again and waste my money on a bad experience

Rooms are very clean, staff is very friendly. Breakfast was amazing, huge variety of food compared to other Hotels we’ve stayed at before. Definitely booking here again in the future!

There was an odd odor in the hotel almost like a dog pee smell which wasn’t great and we didn’t even get the chance to check out before people were in our room cleaning it out while we still had our things inside.

Location Beds weren’t too comfortable

Some rooms are abit banged up and could use a light remodeling but overall very comfortable, clean with amazing staff. Best price for what we got in that area. I recomend

Very clean

Breakfast was good, pool was relaxing but a little dirty, staff was nice, just about everything was good minus the beds they weren’t too comfortable.

Good location off 281 heading in to San Antonio. Bed was comfortable & slept great!! Overall a good hotel for the price.

Breakfast was outstanding room very clean, no coffee in room., black out curtains had holes in them many, somewhat noisy, tapping on door not ours intermittent through the night,tv good,

Breakfast was outstanding room very clean, no coffee in room., black out curtains had holes in them many, somewhat noisy, tapping on door not ours intermittent through the night,tv good,

The doorway into the room had been bent so badly that he hotel put 3 security plates to get the striker to catch and the door to stay closed. When the door was shut, anyone in the hallway could see right through the gap in the door frame.

Clean

Clean

Staff was great , clean rooms and great breakfast and clean bathroom clean lobby

Staff was great , clean rooms and great breakfast and clean bathroom clean lobby

The bed was comfortable and overall nice room, except toilet is super low! I hated that my husbands truck got broken into, the window was broken and his gun was stolen and the staff informed us that it’s happened before that they target trucks for weapons, like at least warn us so we would of removed the gun, also the girl working behind the desk was on her phone not paying attention to anything for over 30 minutes! I also didn’t like that they said they have security guard that patrols but the entire time I not once seen a guard! And they acted like it wasn’t a big deal, the cops never even showed up and we had to travel 4 and a half hours home with a broken window!!! Will NEVER SYAY THERE AGAIN! Sucks because it was clean, comfortable and great price , but not at least informing us of this when it’s happened previously is not where I’ll spend my money! You stay at a place and if they have surveillance and security then how does this happen!

Breakfast was good and everything was clean.

Everything was nice and clean. I didn't eat breakfast, but it smelled good. The parking lot is absolutely terrible, so tiny.

Everything was nice and clean. I didn't eat breakfast, but it smelled good. The parking lot is absolutely terrible, so tiny.

Room was clean. Had to ask the front desk for blankets and sheets for pull out bed and didn’t have any extra pillows

Room was clean. Had to ask the front desk for blankets and sheets for pull out bed and didn’t have any extra pillows

Mattress was horrible it hurt my back. Also twice someone try to open door. Didn’t feel safe so I ck out same day.

Mattress was horrible it hurt my back. Also twice someone try to open door. Didn’t feel safe so I ck out same day.

A good experience. Very friendly and accommodating staff.

A good experience. Very friendly and accommodating staff.

Nice place, clean

Nice place, clean

Excellent

Excellent

Heater and refrigerator were extremely loud. Our stay was during the icey storm weekend days in San Antonio and RN my wife had to work at the hospital next morning so we got a room here instead of driving w/ ice on the road. We noticed around midnight that both heater and fridge were loud. They hindered our rest which was the whole point of us buying a night here. Management never got back to me on this either. Customer service isn’t there.

Heater and refrigerator were extremely loud. Our stay was during the icey storm weekend days in San Antonio and RN my wife had to work at the hospital next morning so we got a room here instead of driving w/ ice on the road. We noticed around midnight that both heater and fridge were loud. They hindered our rest which was the whole point of us buying a night here. Management never got back to me on this either. Customer service isn’t there.

Clean room friendly staff. Overall very. Satisfied with my stay

Clean room friendly staff. Overall very. Satisfied with my stay

Nice stay

Nice stay

The staff was fantastic. The room.was clean, good pillows and water pressure

The staff was fantastic. The room.was clean, good pillows and water pressure

Friendly staff

Friendly staff

The front desk and housekeeping staff were polite and helpful. The weekend breakfast chef was gracious and the eggs were scrambled perfectly. However, the weekday breakfast cook (who wore his shoulder length hair down the entire first week of my stay) micromanaged my movements, curtly correcting me if I didn't adhere to his protocol while I filled my plate and even accused me of using the yogurt machine incorrectly, which I did not. This continued throughout my stay, and the environment became increasingly more hostile until this morning when he told me to use tongs to grab my own piece of bread to toast it. He also shouted at me to "have manners" as he stalked away into the lobby area. I have now canceled the four day extension of my stay at this beautiful property. What a shame.

The front desk and housekeeping staff were polite and helpful. The weekend breakfast chef was gracious and the eggs were scrambled perfectly. However, the weekday breakfast cook (who wore his shoulder length hair down the entire first week of my stay) micromanaged my movements, curtly correcting me if I didn't adhere to his protocol while I filled my plate and even accused me of using the yogurt machine incorrectly, which I did not. This continued throughout my stay, and the environment became increasingly more hostile until this morning when he told me to use tongs to grab my own piece of bread to toast it. He also shouted at me to "have manners" as he stalked away into the lobby area. I have now canceled the four day extension of my stay at this beautiful property. What a shame.

Bathroom needed to be cleaned better.

Bathroom needed to be cleaned better.

I enjoyed my stay

I enjoyed my stay

Such nice workers

Such nice workers

Room was spotless, staff was courteous and helpful

Room was spotless, staff was courteous and helpful

Buenas instalaciones, personal amable pero escaso. Solo hicieron el aseo de la habitación en 1 ocasión, al parecer por falta de personal o al menos eso decian

Buenas instalaciones, personal amable pero escaso. Solo hicieron el aseo de la habitación en 1 ocasión, al parecer por falta de personal o al menos eso decian

Had a roach in my room but other than that it wasn’t bad

Had a roach in my room but other than that it wasn’t bad

It was a great experience

It was a great experience

We called to tell the lobby gentleman and he just very relaxed said he can have someone asked for someone to remove change sheet. At that point it was already a hygiene issue.

We called to tell the lobby gentleman and he just very relaxed said he can have someone asked for someone to remove change sheet. At that point it was already a hygiene issue.

Housekeeping needs serious improvement

Housekeeping needs serious improvement

Ok

Ok

Outdoor hot tub doesn't have jets but the pool area is attractive. Weekday breakfast cook has a surly attitude and it reflects in the overcooked eggs. Weekend breakfast chef has a pleasant demeanor and scrambled the eggs perfectly. Clean room, nicely decorated property.

Outdoor hot tub doesn't have jets but the pool area is attractive. Weekday breakfast cook has a surly attitude and it reflects in the overcooked eggs. Weekend breakfast chef has a pleasant demeanor and scrambled the eggs perfectly. Clean room, nicely decorated property.

Weekday breakfast cook needs an attitude adjustment

Weekday breakfast cook needs an attitude adjustment

The staff was absolutely amazing! Everyone from the front desk, to the breakfast attendant/cook, to housekeeping. They were really sweet. A special shout out to Liz and Barry in the front desk, and Gabe in housekeeping! They went above and beyond!

The staff was absolutely amazing! Everyone from the front desk, to the breakfast attendant/cook, to housekeeping. They were really sweet. A special shout out to Liz and Barry in the front desk, and Gabe in housekeeping! They went above and beyond!

Our room was dirty, and the bedding was very light and the mattress was awful. The furniture was dirty and old.

Our room was dirty, and the bedding was very light and the mattress was awful. The furniture was dirty and old.

Very nice

Very nice

Clean room, good customer service

Clean room, good customer service

The guy handling breakfast was upbeat, courteous and hard working!!!

The guy handling breakfast was upbeat, courteous and hard working!!!

The room was older but simple & clean. We really enjoyed soaking in the tub every single night of our stay.

The room was older but simple & clean. We really enjoyed soaking in the tub every single night of our stay.

Breakfast had variety of options and vegetarians could find a meal. The hotel is showing a bit of wear especially the mattresses and the sofa bed mattress.

Breakfast had variety of options and vegetarians could find a meal. The hotel is showing a bit of wear especially the mattresses and the sofa bed mattress.

Worst place to stay, I can share photos and videos of the room, shower faucet leaking all night. $70 usd per night but way too expensive for what you get.

Worst place to stay, I can share photos and videos of the room, shower faucet leaking all night. $70 usd per night but way too expensive for what you get.

Clean rooms

Clean rooms

Waited a long time to check in at 3:00. Then was told she wasn’t sure which rooms were clean. She texted the maid, no answer so she had to go find the maid to find out where to put us. Assigned a room and two keys. First key wasn’t programmed so it didn’t work. Once we got the key to work the door wouldn’t open because the lock was stuck. Floor inside the door was just mopped and a hazard because it was wet! The hallways were so hot and muggy. Turned on the air in the room guess what, it didn’t cool down appropriately. Closed the curtains to attempt to sleep on the not so comfy beds. Woke up and pulled the curtains open to realize the entire window pane was about to fall out of this third floor window! Was very happy to leave that hotel behind!

Waited a long time to check in at 3:00. Then was told she wasn’t sure which rooms were clean. She texted the maid, no answer so she had to go find the maid to find out where to put us. Assigned a room and two keys. First key wasn’t programmed so it didn’t work. Once we got the key to work the door wouldn’t open because the lock was stuck. Floor inside the door was just mopped and a hazard because it was wet! The hallways were so hot and muggy. Turned on the air in the room guess what, it didn’t cool down appropriately. Closed the curtains to attempt to sleep on the not so comfy beds. Woke up and pulled the curtains open to realize the entire window pane was about to fall out of this third floor window! Was very happy to leave that hotel behind!

Rooms def need upgrade.bsthrooms need upgraded with

Rooms def need upgrade.bsthrooms need upgraded with

good enough for the price

good enough for the price

Clean. Hardworking staff. Comfortable room. Breakfast average.

Clean. Hardworking staff. Comfortable room. Breakfast average.

Room is

Room is

Clean room, service was excellent

Clean room, service was excellent

Best breakfast I've ever had at a hotel. Very good biscuits and gravy. Housekeeping was friendly and accommodating.

Best breakfast I've ever had at a hotel. Very good biscuits and gravy. Housekeeping was friendly and accommodating.

Everything excellent as always

Everything excellent as always

The room was in good condition. There were two tv's in the room, however only one remote control that was not user friendly. There was on channel guide. The thermostat did not work.

The room was in good condition. There were two tv's in the room, however only one remote control that was not user friendly. There was on channel guide. The thermostat did not work.

Very nice. Friendly staff. Great room. Lots of space and affordable.

Very nice. Friendly staff. Great room. Lots of space and affordable.

Great and friendly staff.

Great and friendly staff.

Convenient location on north side. Hotel is a little dated.

Convenient location on north side. Hotel is a little dated.

2. The door would not lock, deadbolt 3. Shelf was loose in the bathroom 4. Could not hang a suit coat in closet as closet not deep enough. 5. Sheets on the bed were old, had little burrs of fabric all throughout the sheets. It bothered our sleeping. 6. Base of toilet was dirty. Not cleaned.

2. The door would not lock, deadbolt 3. Shelf was loose in the bathroom 4. Could not hang a suit coat in closet as closet not deep enough. 5. Sheets on the bed were old, had little burrs of fabric all throughout the sheets. It bothered our sleeping. 6. Base of toilet was dirty. Not cleaned.

Staff were respectful and location was convenient, but the rooms were not good. 1st room, the bathtub was dirty and faucet broken. Replacement room, 1st night I saw a small roach, and then some more appeared the day after, and elevator was broken. I had to cancel the rest of the stay.

Staff were respectful and location was convenient, but the rooms were not good. 1st room, the bathtub was dirty and faucet broken. Replacement room, 1st night I saw a small roach, and then some more appeared the day after, and elevator was broken. I had to cancel the rest of the stay.

I booked this hotel because they had a got tub. Come to find out it is nasty and cold. They should definitely let potential customers know that

I booked this hotel because they had a got tub. Come to find out it is nasty and cold. They should definitely let potential customers know that

Overall, my day was pretty good. A few critiques come in mine. Some parts of the walls are a little banged up and the bathtub. I have a couple of stains, but the room is big and nice. The bed is cleaned. The food was good. I would say it’s a little hard to get into the property, but at least we have a lot of parking spaces to pick which one you want to park. In conclusion, there are more pros and cons in this hotel and the state was pretty nice. Definitely would recommend if you’re just finding a place to sleep for the night

Overall, my day was pretty good. A few critiques come in mine. Some parts of the walls are a little banged up and the bathtub. I have a couple of stains, but the room is big and nice. The bed is cleaned. The food was good. I would say it’s a little hard to get into the property, but at least we have a lot of parking spaces to pick which one you want to park. In conclusion, there are more pros and cons in this hotel and the state was pretty nice. Definitely would recommend if you’re just finding a place to sleep for the night

Advertised hot tub but wasn’t usable.

Advertised hot tub but wasn’t usable.

The bathrooms need to be upgrades, there is rust stains on the shower head and faucet . One of the picture frames in our room had black spots in the inside of the glass.

The bathrooms need to be upgrades, there is rust stains on the shower head and faucet . One of the picture frames in our room had black spots in the inside of the glass.

The breakfast was great. The price was reasonable and the front staff were very friendly

The breakfast was great. The price was reasonable and the front staff were very friendly

A

A

Room was nice. Hotel was quiet. Breakfast was good.

Room was nice. Hotel was quiet. Breakfast was good.

Fine location for me. Cheerful check-in and assistance. Breakfast very good, especially the coffee machine serving cappuccino, latte, hot chocolate etc and the sugar free flavors for regular coffee!

Fine location for me. Cheerful check-in and assistance. Breakfast very good, especially the coffee machine serving cappuccino, latte, hot chocolate etc and the sugar free flavors for regular coffee!

Great stay everyone was so helpful will come back again

Great stay everyone was so helpful will come back again

Id definitely stay here again. The staff is nice and informational. They will also make accommodations for you. Check out is NOON, and the latest is 1pm. Anytime past that is $20 per hour. Not bad at all in my opinion. They also offer breakfast, haven’t had it yet but it’s nice to have that option available. I usually don’t write reviews but this was such a pleasant experience I had to. Book the room, don’t risk the bed bugs or dying of bleach smell from these other hotels in the area. 10/10

Id definitely stay here again. The staff is nice and informational. They will also make accommodations for you. Check out is NOON, and the latest is 1pm. Anytime past that is $20 per hour. Not bad at all in my opinion. They also offer breakfast, haven’t had it yet but it’s nice to have that option available. I usually don’t write reviews but this was such a pleasant experience I had to. Book the room, don’t risk the bed bugs or dying of bleach smell from these other hotels in the area. 10/10

Staff not available. They evidently had other responsibilities elsewhere, and were not at the front desk when needed. The staff were very helpful and went out of their way to make my stay comfortable. The rooms were worn and old, curtains were torn, and light would shine through. The curtains also overlapped the air conditioner vent, and the cold air goes up behind the curtain and not into the room. Old air conditioners were loud and would wake me up throughout the night as the compressor turned on and off. Typical conditions for an old motel. I chose this hotel for the location. Would probably stay again because of the price and the staff.

Staff not available. They evidently had other responsibilities elsewhere, and were not at the front desk when needed. The staff were very helpful and went out of their way to make my stay comfortable. The rooms were worn and old, curtains were torn, and light would shine through. The curtains also overlapped the air conditioner vent, and the cold air goes up behind the curtain and not into the room. Old air conditioners were loud and would wake me up throughout the night as the compressor turned on and off. Typical conditions for an old motel. I chose this hotel for the location. Would probably stay again because of the price and the staff.

Clean , friendly , and close to whataburger

Clean , friendly , and close to whataburger

Excellent place to stay. Barry is the front desk attendant on the weekend and is super friendly and helpful. The hotel is well taken care of. The rooms are nice and clean. Rooms also come with two TVs which is great for gamers or people into sports because the other TV can be used by family. The hotel property feels safe and is well lit. Overall, this a great hotel with good service, and a good location.

Excellent place to stay. Barry is the front desk attendant on the weekend and is super friendly and helpful. The hotel is well taken care of. The rooms are nice and clean. Rooms also come with two TVs which is great for gamers or people into sports because the other TV can be used by family. The hotel property feels safe and is well lit. Overall, this a great hotel with good service, and a good location.

Nice

Nice

Very pleased, room very clean. Staff friendly. Very clean a comfortable environment.

Very pleased, room very clean. Staff friendly. Very clean a comfortable environment.

Na

Na

If it weren't for the spaciousness of the room, this would've been awful. Subpar experience. I've had a better experience at a regular Western Hill than this allegedly Plus one

Yes

We noticed a hanging picture in our room full of mold, the room had a weird smell to it when we walked in, we also smelt a strong scent of weed in our room later in evening after check in, the hot tub wasn’t bubbling and it had leaves in it but we noticed the day of check out they had pool maintenance out there. I would stay here again!

The site is in a nice area of town, but as soon as I entered the property I could tell there is a mediocre maintenance plan. As I walked in the lobby there was a woman who appeared to be a transient walkimg around in the lobby like she was lost, which raised a safety flag. As we reached the third floor there was a strong, unpleasant smell, maybe sewage or some strange cuisine, but nauseating. Around 11 pm while we were watching a movie, the AC motor stopped, I tought it would cycle back on but it didn't, so after 40 minutes I told the receptionist, also told him about the smell, but he brushed it off with an Im sorry, but there's nothing I can do. I messed aroumd with the AC for about 30 more minutes after I came back to my room, it was warm, I was worried it would become miserably hot, but something I did got it working again. The ice machines on the 3rd floor didn't work, so I went to the 2nd floor, it took 15 minutes for the machine to dispense the ice and fill the small ice bucket. The parking spaces are so narrow, so if you have a nice car be carefully with door dings. Lastly, I told the morning receptionist about the smell and AC, and again she brushed it off with an "Im sorry, I'll write a note in the system". She made no effort to make it right, so I left it at that. The breakfast was good and the interior of the rooms was clean, but other than that it was all a terrible experience.

What i like about this locatin is that it is near shopping locations, down side is that the driving entrance/ exit is a little tight and can be missed

Value

Old but good

Very clean and welcoming staff.

Need more breakfast food options , was tired of the biscuits n gravy every day

Extremely comfortable beds

Bed and quietnes

Room wasn’t bad BUT right by expressway so noise of cars driving by all night - family decided to have a bday party at pool area for child but were vaping and had quite a bit of people in small, dirty pool - cards to open room doors did not work entire stay so had to be walked to room by clerks - my kids spilled drink on bedding so I was charged extra $50 for that - not the most comforting stay.

Bloody towels, and mold. I didn't notice at first; I arrived around 11pm exhausted after driving for 12 hours. After I showered, I noticed blood on a towel, and the room smelled really humid and found mold on the curtains right where the AC was blowing.

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Nice. I can’t complain.

Safe, quiet, wonderful

While your staff was amazing have EVERY handicap parking spot used by some construction idiot was annoying. When you need a walker or wheelchair to get around you really do rely on these spots and I find myself more important as a paying customer than a maintenance worker

Lowest toilet I’ve ever seen. Very uncomfortable

I did not like the bathtub it it’s to old, floor in the restroom not to clean. Room had a strong musty smell. Room116

Customer service was slow, only one person at front desk. Cards kept on inactivating and had to continue going to the front desk. Rooms were good and house cleaning was great. The kids enjoyed the pool and it was familiy oriented. Laundry room was a plus.

Over all stay was good. But there was a mold smell from the moment you walked in the lobby. It's worse in the rooms and you van tell its coming from the in-wall a/c units. Definitely should be inspected.

had an unexpected charge when we got there

we enjoyed our stay and would definitely choose Best Western again.

Awesome stay

Nice and out of the way on 1604 but right on 281 so you can get downtown in less than 20 minutes with no traffic.

The property was older with worn out rooms and carpets. They told us not to smoke, but our whole hallway smelled of smoke. People were loud, but the worst part was the bed. My back was so sore the next day I could barely walk right. The prices were too high, in my opinion.

El cuarto estava lleno de chinches de cama y la persona dela reservacion ..ni se molesto en atenderme oh disculparse ...no lo rrecomiendo

Good

Great place close to everything.

It was pet friendly but smelled like a dog and wasn’t very clean

Hair in the in room Jacuzzi tub and a glob of hair in the shower floor. Curtains were also broke. We got moved to another room but that room was missing a whole curtain and only had the sheer see thru curtain on it. The odor in the rooms were weird also. The hallways smelled a lot better. Ants by the waffle mix for breakfast also by the leftover container others used getting mix for waffles.

It’s was amazing

Nice place tonstay rooms are large and clean. Ammenities are adequate. Coffee pot fridge and microwave. Nice. 2 tv one in bed area one in couches very good. Breakfast was good and variety of chiice. Overall ibwould stay again.

I booked a suite and it wasnt available. Also, i thought I booked the location right avross the street from the frost center but i ended up at a location 20mins away. The pools was very dirty and the hot tub didnt work.

Convenient and trouble free

Room was very spacious

Our 2 night stay was okay. Met our needs; bed was comfy, room was good size, location was where we wanted. I'm a germ freak so for me the cleaning could have been way better. Curtains also were torn and some of the towels were stained. During our stay we saw someone's truck windows smashed. Although they had security out all night after this happened.. it did deter us from going out and loosing our parking spot by the entrance. Overall good for a night or 2 but anything longer and I would go elsewhere

All good.

The sheets were so old that they had holes and tears in them. And the room wasn't vacuumed . Jacuzzi wasn’t working and pool wasn’t cleaned.

just seems like it’s cleaned superficial and not in depth. Some walls and crevices were dirty.

Hotel was convenient and clean. Easy checkin and friendly staff. The AC didnt work in our room making it a hot stuffy night on uncomfortable mattresses that sqeaked every time we moved. Wont be staying here again

Everything was great including the breakfast.

Blood stains on the mattress. Bathroom stained and nasty. The couch pull out was stained, dirty and I wouldn’t even let my kid sit on it.

Nice, comfortable,great staff

Good for one-nighters if you need a break while traveling

Comfortable

The location of this hotel was great, it was 20 minutes to the center of San Antonio. The room was spacious and check in/check out were very easy. The only complaint I had was that the room had a weird smell every time we walked in so I wondered how well the carpet was cleaned but otherwise the rest of the room was clean and met our needs.

The hotel is about average for this brand. This was the only hotel I could get since there was a major golf tournament and also the Final 4 Basketball tournament were going on.

it was a bit hard to get to due to all of the construction.

Everything went smooth we especially liked the breakfast it was much better than it had to be.

The bed was lopsided and aweful.

All is clean

Overall good experience, clean and comfortable beds, good hot breakfast, quiet environment, cons room smells wired, maybe the carpet

The bed had blood and urine stains on it

The curtains had holes on it Not good

!

A nice hotel.

The AC did not come on and it was barely cool in there it seems like it was controlled and just blowing a fan. The sofa in the room was seriously GROSS. Stained and looked like it had been soiled with who knows. I called and asked the front desk for an additional pillow but was told I'd have to come get it myself. Of course I was in my pj's and in bed and so I did not go. Definitely would NOT stay here. It's like a Motel 6

Everything was fine except the front desk staff and nobody being available when we needed to check out.

Hotel was satisfactory for a one night stay, but mattress not great and coffee machine didn’t work

Great experience

Breakfast and how secure it was

Very comfortable stay all around. Breakfast and options were amazing.

This will be the my first and last stay in this hotel. I felt that there is a bed bug and I asked to change the room. The replacement room has some kind of smell which I could not tolerate. So, I ended up staying in the same room. Only good is thing is that this is a walking distance to Walmart.

Everything is fine

the area was pretty convenient. There’s fast food and restaurants all around you in walking distance ans a walmart thats also walking distance the room looked just like the pictures no complaints there. only thing i didnt like was how unsafe the area was. there has been a lot of car break ins but that was my only worry overall it was a good start

Excellent

Great

Coffee machine was AMAZING. Id stay again just for the Americanos.

Great place quiet and nice

What a quality stay. Staff was great, room was clean... i got the king eith a pull out couch... two tvs?! Perfect.. i can watch sports, they can watch whatever they were watching. Came in for some baseball tourney that weekend and the last. Stayed here for the last weekend and it was 10x better than the HILTON GARDEN INN down the road. Best westerns breakfast was free and better than what i paid 15 bucks for at that the garden inn. All around better spot.

Nice stay

Comfortable breakfast was simple and did not vary much

Good

Good

Hotel room was fine, and staff was nice when you could fine them. There was a bad smell in our original room, but they helped us get another one quickly. AC / Heater didn't work well on the trip though. We were in a really sketchy neighborhood. I picked this hotel thinking that it would be safer, but there were people camped out (sleeping over) near the pool area and what seemed to be a lot of weird things going on in the parking lot (a lot of cars would pull into the parking lot wait for someone to come out to it and then would leave while the person walked back somewhere). I wouldn't let my family out to use the pool or hot tub because of that. It is also in an inconvenient location right off the freeway.

Damp carpet in room. Damp musty smell

Staff are often not available on the front desk for issues like key stops working and your late and no one is there to help.

Ckean room and nice breakfast.

Toilet ran constantly and then wouldn’t fill up tank. Had to manually work float in tank. No service of room. Had to keep asking for towels. Check out gave me another person receipt. Never looked at it till got home. Called to get receipt a week later. They couldn’t email or text. Girl said it was blank.

Old hotel. Keys don't work, ice machines don't work, the ac barely cools, the tv remote barely works. Super cheap crappy hotel

Quick trip to see fr

Regret that the toilet would not work and no note staff to fix it. However staff very kind and gave us a discount off our room. Coffe pot in room was also broken. The work out room was awesome!!!

Breakfast was good. Hot tub was not great. Room was excellent. The pool was a little cold.

The A/C went out in room at night. My daughter and her infant were miserable. When I brought it to the attention of desk staff upon check out, all she said was, “we’ll make note of it.”

Front desk staff was super nice and it was an easy check in. Unfortunately, one corner of our room smelled like pee and once we realized it was the room, we had already got the baby to sleep. The lady offered to swap us rooms but we didn’t want to wake up the baby. Breakfast looked good but we were heading out so just grabbed a couple bananas.

Ramona

Excellent staff. Had 2 minor issues that were resolved immediately in a professional manner. They left me smiling.

We booked this property for one of our employees. While parked at this place for the night, the picked-up truck was broken into. The windows were broken, the headlights and reader lights were gone, and many other parts of the truck were stolen.

There were 2 separate car break-ins during my stay. Parking lot had dark spots and could cause unease at night. Otherwise, room was clean and spacious. Staff was attentive when needed. The only thing that I did not care for was the water did not get hot enough for the shower, it was lukewarm at best. Overall, a fair/decent stay...it wasn't exceptional but didn't stink either. The surrounding area has nearly all one needs for food and supplies.

The location was great.

Great stay