Hotel Atlantico Praia

I enjoy the view from the pool, which overlooks Copa Cabana Beach. The hotel is conveniently located in the heart of Copa Cabana, close to restaurants, bars, buffets, and stores. During my check-in, I presented them with my booking confirmation email, which included the type of room I had booked and the amount the hotel had already charged. The staff proceeded to charge me the full amount for the room. However, they informed me that I had received an upgrade to a different room, which I hadn’t requested. Initially, I had booked two queen-sized beds, but the staff provided me with a room that had three twin beds and a queen-sized bed. I went to complain about this the next day, but the staff refused to switch my room. Additionally, the queen-sized bed was actually two twin beds placed together, which kept separating them, making it difficult for me to get a good night’s sleep. To ensure my toddler’s comfort, I had to connect the three twin beds and the other two together. Furthermore, the bathroom had mold, and I showed them a picture of it. The staff who had handled my check-in, who seemed to be the only one fluent in English, consistently avoided addressing the issues I had and refused to change my room to the one I had booked. By the third day, the staff finally decided to change my room to something I hadn’t requested. This was because I had been complaining to them in front of a long line of people. They informed me that the hotel had no more rooms available, but I questioned how they could accommodate more than ten people in that line. As a result, they changed my room to a queen-sized bed and a twin bed, which I ultimately decided not to take because I needed two queen-sized beds. Another issue I encountered was the poor quality of the cleaning. While they did make my bed, the bathroom and the floor were dirty and unhygienic. Additionally, the water inside the fridge was not free.

Leaving Cleanliness, didn’t get the room I paid for, hidden charges, value for the money, overall quality of facilities and the room.

Cleanliness

Was not clean, the bathroom glass door not closing making alot of noise, mirrors dirty

Pool area too small

Location Reception

Had a long layover in Rio so got a room to be able to relax for the day at the hotel. selected this one in particular due to location which was great - right on Copacabana beach. we were able to just cross the street and go for a swim and enjoy the beachfront and nearby restaurants. also chose it due to it having a rooftop pool - the pool was closed for maintenance when we were there and was very small. the pictures made it seem like the whole rooftop area was a lot bigger and nicer than it really was Rooftop pool was small with a seating area around it that only fit 4 tables. the pool was closed for maintenance during our stay. there is NO AC in common areas so check in was very uncomfortable and we didn't want to sit for food/drinks in their lobby area. Check in staff was not very friendly.

Location and the ocean view Staff is little bit rude and the hotel is not clean and towel so old and dirty the breakfast very poor

Location and the view of ocean It’s old hotel and need some renovation, the towels sometimes dirty and too old

Location staff and cleanness Bed one elevator didn’t work pool

Location, food, responsive and helpful staff. It was great

It’s far the belalp

Everything dirty, bedsheet, pillow, blanket all dirty

Everything was great at this hotel. It has an amazing location on Copacabana Beach. Free breakfast was good. There are a great number of bars and restaurant options right outside the hotel. When we arrived there were not toiletries in the room and the air conditioner and tv were not operational. The hotel staff responded very quickly and addressed these issues to our satisfaction.

Day 1 we were placed in a room that was behing thw hotel. Not mirror ( girls will be girls we need to see how we look on vacation) We actually looked at the room pictures before booking all pictures had a mirror. Booking did not indicate that it was one bed. The use of double room is misleading because we needed 2 beds. The shower in the first night was terrible cold water and not a proper shower head. The view... The wall of the near by hotel... No sunlight coming in the room at at all We asked to change rooms multiple times and we kept being told no otber rooms of double standards available. (we checked in around 3pm) i want to believe there would still have rooms available if. Chexk in onky starts at 2pmz. The same way they stuck us in the back room they could have given us a higher room for the 1 night. We moved rooms noon on the second day. That room was small but at least looked like the pictures. The shower worked perfectly. HOWEVER the curtains for thw window did not over the window properly... And it seemed like the hotel new that.. There was tape stretch it from end to end. Ofc the tabe was not holding thus allowing for people outside to see into our bed rooms.

Location close in from the beach Dirty and smelly

Location was great, breakfast was good and the room was great in size. Room service was good too. The first room offered to us was not clean and the Internet service in the property was not available for laptop.

The location is excellent. Breakfast was great! The staff was polite at the front desk specially Isac The first hotel room offered was not very clean, but the staff found another room for us. The Internet connection for the computer was not available at all. I had virtual work meetings and remote work hours to be done online that could not be done at all: even after the staff tried to help connect my computer to the Wi-Fi in the hotel. There was no technician available.

The staff was kind, easy and fast check in good location

Location and staff was very helpful. Breakfast was really good. The first room we walking in : It was noticeable how dirty it was. All the mirror surfaces were dirty with finger marks and the door handles were super dirty. The floor at the entrance of the Hotel and the counter were dirty when we arrived. The Internet service became an serious issue since I was not able to connect my computer to the Internet after several attempts: which kept me from finishing my work on line at night and consequently prevented me from going out in this morning to enjoy the surroundings and the beach right in front of the hotel.