Four Points by Sheraton Mall of America Minneapolis Airport

The property was well maintained, it’s right off a major highway, and close proximity to local businesses for entertainment. The staff were friendly all around. We were delighted with a clean room, bathroom, and working A/C. Swimming pool & hot tub was put into good use and they provide towels. Overall, we had a good experience.

Close to the highway and you couldn't hear the highway from the location. Wall outlet was almost coming out of the wall while I was ironing. There were hairs on the shower wall when I get into shower.

Bathroom has disgusting amount of hair that no trained housekeeper would miss. Mold in tile grout. Carpet was old and ratty. Window blinds were worn and had holes. TV was nice though. This was more like an old Days Inn than a FPbS. Would not stay here again

Superb

Beds were comfortable. Shower had good water pressure. Complimentary bottle of water. Breakfast should be included

The stay was great!

Shuttle to the airport Perfect for a couple nights stay

The biggest downside was the noise level. My room was located in an area where there was a lot of noise, which made it difficult to fully relax at times. The staff was courteous, but the service felt average and didn’t particularly stand out compared to other hotels I’ve stayed at.

So I was not told of $100 deposit for the room. In fact the website it said stated at what you see is what you pay and so when I got there since I’m under age, my mom and dad were finding on the next flight I actually was visiting for a soccer game so I can stay in my hotel room because my parents are still in mid flight and I had arrived early to the hotel so I had to sleep in a bus terminal and the staff, but he didn’t really help as much as they could have in fact they turned me away and they said sorry for the whole ordeal. Then later on only could refund me for half of a day even though I didn’t spend any time at this hotel at all breakfast would know about it cause I didn’t get to eat any of it and run well I only get to see the hotel building and the lobby so I don’t know you judge know about this. Thanks. Peace out. love you, ciao ciao

Location was great, quiet property, price was good and staff was friendly and helpful.

Bathroom sink drained very slowly. $10 per day for parking. Used to be free.

Noise level from Ac unit , refrigerator , summer shade wouldn’t close properly.

The staff were nice and helpful, the pool and hot tub were clean and relaxing. The bed wasn’t the most comfortable thing to sleep on for me or my husband.

Location Poor maintenance. The shower rods were installed incorrectly so shower curtain fell to middle and water sprayed all over the floor. Even after repair they were so flimsy they did not work as intended

Room are super small, and the mattress felt way too soft, almost like it hadn’t been replaced in years. It had a noticeable dip in the middle that made it uncomfortable to sleep on.

Pleasant

4 Police vehicles there in the AM, just didn't feel as safe as it used to.

I would definitely stay here again

Exceptional

Customer service and front desk staff was beyond terrible