SpringHill Suites Dallas Richardson/Plano

We were very disappointed with how the situation was handled. The manager was unwilling to refund us for one of the two nights, so we ultimately decided to leave early. The alternative room we were offered also had dirty sheets, which only added to our frustration. Overall, we were very unhappy with our stay and expected a much higher standard of cleanliness and customer service.

Was mostly good but the beds were awful.

Cleanness and spacious room

Modern, clean hotel. The location is close to several highways.

Large room - well designed. The gentleman at the front desk (worked nights) whose name began with a J was amazing - sorry I can’t remember his name. But please recognize his hospitality. The breakfast was good too.

Decent place, always clean

The room was very clean and in order when we arrived. The separate shower room allowed more than 1 person to prepare for the day. Great idea!

Great clean room staff great

Room was great for the price

Great breakfast, friendly staff, clean and nice

Breakfast was great, cooked not just muffins and fruit. Pool area was nice. Rooms were comfy had a separate toilet area from shower with separate sinks. GYM Door to bathroom portion with shower kept coming off track and there was no weekend maintenance man. Trash was left around the pool I told the manager and she just complained there was no weekend maintenance man instead of getting a broom and taking out the trash.

Clean room, friendly staff.

My family and I stayed for 1 night. We appreciated the big room space, cleanliness, and pool access after driving 10+ hours. The bed was not as comfortable as other reviews mentioned and need to be replaced. I also saw the receptionist hand one client a bag of bottle water but did not offer us any. She wasn’t very welcoming either but did her job to check us in. Breakfast options were decent.

Buenas las instalaciones. Pero no está bien insonorizado. Se escucha todo lo que pasa en el freeway cercano. No tienen seguridad y no había quien pidiera silencio a muchachos a medianoche. Lo demás muy bien. Ventanas que no dejen pasar sonido son importantes. Ojalá renueven. Y seguridad para reforzar tranquilidad a los huéspedes es muy importante.

Great location, clean, quiet, helpful staff,.

The room was so very clean, bedding was crisp clean & comfortable & the breakfast was top notch with several breakfast options. Will definitely stay here again

Overall a pleasant experience to stay.

Friendly staff and convenient location for my visit with friends.

Front desk staff was kind and friendly Cleaning staff knocked on my door, didn't give me time to respond before they entered my room

Great location and all other areas of service were all excellent .