La Quinta Inn & Suites by Wyndham Pasadena

Superb

Property looked old, lots of on going construction, nothing around to walk to. Neighborhood appeared to be unsafe.

Room ok. Ice machine in site. Breakfast very basic, omelette had meat in no option of plain version. Breakfast

Great location

We arrived at the hotel to find it was practically empty with no pool, no gym, etc. due to renovations. I’m disappointed that hotels.com doesn’t inform their customers of such situations. We could have stayed elsewhere through Hotels, if we had known.

The lounge in the front at reception looked nice. It started with the front desk host. We arrived around 4:00 pm .She was not at all pleasant. We were “upgraded” due to the room we originally booked not being available due to maintenance. We walk to the elevator and enter where the floor to the elevator was peeling and broken. The doors open to our floor and it was stifling hot. We enter the room and the room seems fine. I walk over to turn the AC on and I scratch my leg on the bed frame that has been cut and was sharp. The carpet was separated from the flooring causing a huge tripping issue. We were there for an emergency family issue so we had to leave and go deal with that. When we came back, around 7:00-7:30, we went up to our room for the night. We lay down on the bed to get some rest and it was hard as a rock. Pillows weren’t much better. We made the decision not to stay bc it was terrible. We literally left and checked out around 8:30. The front desk lady didn’t ask house our stay was or if we needed anything (I think she knew). As we are checking out, the host asked to to stay there so we could go inspect our room. I have never in my life had a host do that. I understand they check the rooms but to hold a guest up when there is a Carson file seems a bit much. Of course there was nothing wrong with the room when she inspected it. She was overall pretty unpleasant. I was so disappointed and angry bc the reviews are pretty good for this place. I’m wondering how many of those reviews are true. There wasn’t even a name on the outside of the hotel. I understand remodeling but this was terrible.

Mattresses were really hard, I woke up with back pain: Pool was closed. Toilet would run for awhile after flushing. Wooden drawers had mold.

Pool & hot tub not working. If we would have know this we would have booked somewhere else. Beds hard as a rock. Everything felt like it was falling apart. No walk in shower in mobility room.

Trying to get my refund back for the two nights I didn’t stay, but manager is not approving nothing

Rooms were very clean

Food was very simple not to many choices, there was not enough chairs to sit

The AC was amazing. The staff were super cool. They knew how to make coffee. Things they couldn't control. Some construction near by made it hard to get around.

Things they couldn't control. Some construction near by made it hard to get around.

Very good

It would have been fine. But they didn't tell us that the pool was closed for renovations until they already took my deposit and I checked in. And it was going to be closed the entire stay which was one of the main reasons we booked the hotel and it was too late to find something else in the area.

This hotel needs a makeover. Lots of foundation issues, bedding is hard and uncomfortable. Other than that great for a 1 to 2 day stop

I pulled up to what I thought was an abandoned building. There was no signage, no cars in the parking lot. I thought I got scammed, but I went in and found that they were under construction. There was no air conditioning in the hallways, elevator and dining room with temps in the 90s and feel like temps in triple digits. The pool was closed the exercise room was closed. The microwave in the room didn’t work. There was no internet. The listing said it was 30 min from Galveston it was actually 49 min away. I went on vacation with my granddaughters and was looking forward to swimming in the pool and going to the beach. Also, in your website it stated that what you see is what you pay, but I had to pay an additional $150 deposit. I was told when I checked out that it would be refunded, but I’m still waiting on that to happen. I will never use Hotels.com or stay at another LaQuinta again.

Food was horrible. Nightstand had mold on it. Pool was closed. Dirty socks under the sink in bathroom. It was a cheap stay but it wasn't worth it.

Location The ice machine did not work. The pool was out of commission the beds and pillows were very hard. Back hurt for 2 days after staying here

Location The ice machine did not work. The pool was out of commission the beds and pillows were very hard. Back hurt for 2 days after staying here

It’s like most hotels. It’s a bit run down the tub has scraps in it with a reddish brown hue and the ceiling has 3 red circle stains. Looks like they were fixing the front entrance so the rooms might be next. But overall a good room and what I needed. The cleaning staff was friendly the front was a bit more business.

Didn't get refunded! Place was gross, and unsafe, staff didn't care.

Location Under renovation. WiFi not working. Felt grimy.

Location Under renovation. WiFi not working. Felt grimy.

I usually do not write bad reviews, but this was bad. The room had a horrible smell, the carpet was wet because air conditioner leaked. We were told to put towels down. Bath room tiles grout was loose and tiles moved. Pool and hot tub closed, one of the main reasons we chose this hotel. Ice machine did not work. Curtains were dirty. We paid for late check out at 1, but at 10:45 they were knocking at our door to leave. We reminded them about 1 check out and then they came back at 11 to remind us to check out at 11. We told them again we paid for late check out. We left right after that or I’m sure we would have had our door knocked on again. Hotel was under renovations and elevator was scary. However staff was very nice and apologetic about things not working correctly.

Good location stores and restaurants close by. Staff never had toilet paper to give out, so had to go buy some to provide for the family. Not enough towels were given . Elevator out of order so had to carry everything up threw the stairs.

Good location stores and restaurants close by. Staff never had toilet paper to give out, so had to go buy some to provide for the family. Not enough towels were given . Elevator out of order so had to carry everything up threw the stairs.

Easy to get there Breakfast selections was okay Couldn't get the disabled room, which I had booked, so my disabled husband couldn't get a shower. The room we got was very humid and worn out. In the morning I saw there was mold on the furniture!! When I pointed out this to the staff, I was just told that they had started renovations?? What good did that do to our stay?? The water in the shower took 5 min to get hot. Aircon was very loud and ran all night. I have stayed at 2 star motels that were better than this...

Not a good experience .

it was super clean the front desk lady was super nice. i think they were doing construction or changing out the sign bcs the sign wasn’t there i didn’t even know if it was the La Quinta or not

it was super clean the front desk lady was super nice. i think they were doing construction or changing out the sign bcs the sign wasn’t there i didn’t even know if it was the La Quinta or not

Breakfast was decent. Pool area was clean.

Passing through only thing was that the pool didn't work

Very good

Passable

The room smelled mildewy, rust in the bath tub, damage to the entertainment center. The staff was super friendly and helpful though.

The property had a skunk like smell in the hallways leading up to my room. The smell was also at the entrance area of my room. Towels given at front desk were dirty. The restroom in my room was not very clean. It was a good price compared to others in the area. But I would rather pay more for cleanliness and pleasant smells.

bed was great/ slept like a baby

I did not get my deposit refunded back , still following uo

I did not get my deposit refunded back , still following uo

Location Dirty toilet, kids banging and running on 3rd floor.

The fake blonde in the front desk was rude and dismissive of me. Did not want to help me till her shift at 3 was over. Blames her manager for everything. Queen beds were small and uncomfortable, hairdryer started smoking. Pool was closed all weekend. Everything outdated.I will never go back. And i will let everyone know of my experience there

1. Key card did not work, front office associate told she will replace it and never did it. 2. cockroaches in the room and bathroom. 3. When we requested for extra bath towels, associate handed us hand towels. 4. While breakfast time is until 9 AM, hashbrowns were finished by 8:15AM but never refilled even when asked. Yogurt finished by 8:30, no refill. Front desk associate/kitchen staff answers really rude/rash.

Friendly staff, very clean and enjoyed my stay.

Loved it. Such a Cozy place

Location was perfect Facility was being remodeled so it was very hot and humid in the hotel. Swimming pool was not open the entire stay, gym wasn’t even open as well. I was not happy with my stay, website does not say they are being remodeled or their amenities were available and I spent $600 to stay there. I would have canceled but I felt sorry for the hotel because the first day a lot of people were canceling their booking. The staff was blaming Booking.com for putting them on their website, I don’t know if I believe that, not ever had an issue with any of my bookings until this last time.

Everything was a good experience. It was very quiet.

-their white curtain was so dirty, stained and looks like havent changed for years..

Convenient and easy to find. No issues booking and room was super clean.

Breakfast over at 9 am I wish it was til 10 am when in vacation you was to sleep in a little

It was quiet and conveniently located I was not told the hot water was out when I arrived. When I tried their free breakfast, the milk tasted sour and there were not many options.

The only thing I didn’t like was that we couldn’t check in to are rooms till 3 we were a bit tired since we drove 6 hours to get there but other that great

The building was under construction. The door did not flush and you could see people walking by outside from the cracks in the door.

Good

price,cleaning and friendly staff

Staff was nice So dirty, full of roaches, room was dirty, curtains were stained and broken

unfriendly staff

I had some trouble with the tv and some of the staff was a bit rude about it when i was just asking questions because i didn’t know how to work the tv. Upon check in the front desk agent also wasn’t to friendly had a bit of a bad attitude but due to being tired we just went on out way.

No lights on building not even a light up sign. Torn curtains, rust on bathroom door. Trim on flooring is just laying there as a trip hazard. Bed was comfortable but this place is not kept up. Looks like outside is being remodeled but no work being done

Staff was nice and it was good experience.

My experience was only ok. The bed was hard and the mattress was all worn out. I could feel that coils through the mattress and the top blanket was worn out as well. Breakfast wasn't good. I've had better fake eggs from a gas station. The bacon, you could twirl it with a fork like you do spaghetti. My bagel was much more delicious. Breakfast on the second day wasn't any better. The omlet of course no salt and it had an awful flavor. The ham and bread again were once again the best part. Housekeeper did a half ass job in cleaning the restroom. She didn't mop the restroom. Although staff was friendly my stay overall has to be the worst of all my stays at La Quinta hotels. I have stayed at this hotel in previous years and never had an issue with it untl now. I would not recommend this hotel to anyone. The one thing I was so taken back on was what seemed to be a do it yourself project for an area by the elevator. I will send you a picture with this review. It was so ugly...

Property is going through major renovations. The first room we were assigned was very rough. The beds were flat with rust in the bathroom. I asked the front desk clerk and she was over the top amazing. She personally took me to another room to inspect.

System was down did not check in till 3:15 and construction outside

Good

Very friendly and helpful

Our room was good one bed sheet was torn and cabinet looked worn down but no bother for the 2 nights we had.

Very convenient

Comfortable

It was spacious and comfortable. Staff always willing to help. Would come again

It was ok

Excellent customer service, from check-in & breakfast staff! I was hesitant with the property after reading reviews but my room exceeded my expectations! It was a nice, clean, suite.. a pleasant surprise for $80! Lol You can clearly see that they are remodeling but great hotel for the price!

My star for 4 nights was good and not too expensive.

Checkin was great and service was excellent!

The location was fantastic. The staff was very friendly and helpful. The breakfast selection was good. But the quality of the food was not. Bread was hard as if warmed over. Looks like they were renovating some of the work in the room looked incomplete. The hot tub was broken. That being said it was clean and the location was excellent.

Our room had clumps of black hair in the beds, 2 bathroom towels and on the floor. Like it had been pulled out of someones head. Not just from a brush. There were chewed up sunflower seeds by the bed and the soap bottles were nearly empty. We were in town for a funeral and mentally/physically exhausted. I tried talking with the staff and they couldn't have cared any less. It was unacceptable but I literally didnt have it in me to argue with the lady. So i cleaned the room so we could stay the night. But i will not stay again.

If you can stay at another hotel in the area for a similar rate then do so.

Very clean The hot tube was to cold it was not working

Ice machine

Ms. Ashley was very helpful and accommodating and the location was great. However, the hotel/motel is in dire need of cleaning, repair and fumigation. As it is now we would not come back.

It was old and outdated. The smell was overwhelming. Our ac did not cool. The door did not have a flush close. The tub was loose and uneven. The beds were worn. You could hear the springs

The placed needs major up keep

I think the property needs renovated. The bathroom door was damaged and rotting at the bottom. There were no handles in the bath tub area. It's a hazard.

The rooms were clean. Beds are comfortable. Breakfast was ready @6am. It’s going through rennovations. Ice machine only on 1st floor. It was okay for a place to sleep.

My stay was good only thing was ac worked but really did not cool like it was suppose and the water pressure in shower was not very great

Our stay was quiet and there was plenty of parking. Breakfast was good but it was better on Sunday.

Staff was friendly

The room was very clean.

Carpet was used to patch missing tile pieces. Rough place. Sticky carpet in bedroom. Hair in shower. Wouldn’t recommend.

The carpet in room 125 is really wet by the window and bed as if water is seeping in from outside or if the water has been leaking for a while from the AC unit. The ceiling has mold the walls are scraped up and had a red blood looking stain on the wall that's next the the bed closest to the restroom. The tub drain is clogged. The front desk was unattended often.

Decent place to stay. Was a little bit dated but it was good and clean and friendly.

It was OK for what it was but the hotel is in some serious need of upgrades. Everything is old and it looks like it’s falling apart. Also, the room AC doesn’t cool all that much

Enjoyed my stay for a week

The shower turned into a bath. 3rd floor, water slow to drain in shower

I love everything and the breakfast was delicious

Clean

The staff was horrible! There was a blonde girl in the front with an attitude and always on the phone! Do not stay here!! The sheets are dirty and the area is sketchy. It’s not like the pictures you see online!

The sheets were wet and you can tell the room wasn’t cleaned properly.

I would definitely book again. Pool was closed first night but was open the other three days we stayed one we asked staff about it. Also the area seems nice

Hospitality is fantastic.but cockroaches are there.Please take care of it.

Excellent

The outside was being fixed up, but the construction was not complete.

The best I can say about this property is that is conveniently located from the Sam Houston tollway. The place is old, dirty and rundown both inside and out. The front desk clerk on duty when I checked in was surly and disdainful. I was made to complete paperwork, even though the room was reserved and paid for before I arrived. When I asked for the reason for this step, I was dismissively told that "it's our policy" with no further explanation. The property interior has an unpleasant, musty odor and the carpets are filthy. I realize that as a "value priced" hotel, one can't expect luxury, but as a chain hotel, one should be able to expect courtesy and cleanliness. We will not stay here again.

Great experience,chech in was easy staff very friendly,overall experience stay was good would definitely return

Never staying here again not happy at all

.

Just wanted to get away for the day- front desk let us check in at 1 which was wonderful considering we just ate lunch and wanted to relax- normally hotels give you a hard time checking in that early- very clean rooms also

Nice place!

Our stay at this La Quinta was subpar. We have a family of 4 with 2 children. The owners should definitely invest in upgrades and maintenance issues. Lots of rotting and broken parts in the bathroom. The rubber doorway strip was half way off and my child tripped and fell over. There was a loose tile in the kitchen area that moved and shifted every time we walked over it. There were many stains on different parts of the room (obvious and disgusting stains). The refrigerator takes about 8-10 hours to cool. The bathroom sink was barely holding on to the wall. There were so many things wrong.

Under construction for remodel.

Always cozy & very convenient and lots of shopping and food in the area

m

Black hair in bathtub (lots of it) Overall was unkept and dirty

Staff was very helpful and the room was super clean!

Nice and attentive staff

Pool was a little dirty

Stayed with my wife and 2 small children. Safe, easy access to local attractions. Breakfast was basic. Minor details in appearance, but looks like they are remodeling it. Staff was great. Can't complain you get what you pay for, but overall great value!

Always friendly service. Brittany is amazing as always. Breakfast is great! Will always stay here when in town.

It is a bit outdated, but they are making some improvements. Super comfortable bed.!!

Some areas of the hotel are under construction and the others are not. The staff was rude but helpful.

The breakfast was very good! The cleaning staff were very helpful and kind.

There was hair on the pillows and in the bathtub. They also charge an insane amount for incidentals. There was alot of damage to the bathroom door. Overall it was horrible but I dont think I will be staying there again

Awesome, and great service

This was my third time to stay at this property. No complaints. Yes, the hotel is a little older, but I knew that when booking. Seems that they are in the middle of doing some improvements

Nice!

The staff was very friendly and helpful, but there was commotion going on and about 10 cops on location due to the commotion with other guest made me very uncomfortable due to the type of commotion going on

This is my second time to stay here. Everything was comfortable, but the bed was extra comfortable. The staff has been very nice, except the manager is kind of cold. She's just not very friendly. And given that the hotel is not in a very busy area, I'm not quite sure why we couldn't get an hour late check out.

Overall the hotel kept us comfy. It is a bit outdated, but I knew it wasn't a 5 star hotel when I booked it. Elevator was out, but things like this happen. Could use a very deep clean through out the hotel, including walls, carpet cleaning, caulking, etc. House keeping staff and front desk staff were great!! Good location with lots of food/shopping close by

The check in clerk was amazing! Helped us in every way possible. The rooms were clean and comfortable. The elevator was out of order so thankfully we were able to get a room on the first floor.

Very friendly staff

Tile was lifting and almost fell from shower, elevator was out my room was in third floor no hot water and renovations outside

Only because I wasn’t able to give a half star.. even that is too much. Worst place anyone could stay at. Place should shut the doors indefinitely. Very unprofessional workers.. that should’ve been the first sign of staying in a garbage place.

It was great but the hot water was hard to find the spot in the shower that made it hot the handle would go all the way around. The room and staff was excellent.

Checking in and out was ok. The service people were nice. The room itself was a bit off. We had to tighten the bolts on the toilet seat because it was loose. The shower drain wouldn't stay open. The mattress had a slant to it. The head region was lower than the foot region so I put my head at the foot area and slept that way. A little upkeep with the paint would be nice. The price was ok and the area worked well for us

Oh let's see I am in the executive suite. couch is so warm and dirty I would not sit on let alone sleep. Since I have found bed bugs in my bed!!!! Then before I could complain about the room I get ill with COVID the Manager tells staff they can leave food I buy from them and towels 9nce only ...so I leave with a mask n95 for food and am embarrassed and yelled at before staff and others do u have it or not quarantine is 3 days. No one told that the 3vtimes I spoke to her staff. I tried to explain and she said she didn't understand and walked off. Do not book here...drain terrible water pressure terrible dirty I have been in room 3days have not heard a vacuum. No mattress covers. Broken window. I would have left next day if I had not gotten ill.