Embassy Suites by Hilton Nashville Downtown

However, I was very disappointed with the service provided by one female front desk staff member. During check-in, she handed me the room key along with a sheet of paper and simply said that all the information was written there and that I should read it myself, without giving any explanation. Even if the front desk had been busy, I could have understood, but the lobby was very quiet at the time, so her dismissive and unhelpful attitude felt quite rude. This was not a one-time incident; we were treated in the same unprofessional manner on multiple occasions. When I asked about the complimentary welcome drink advertised on the hotel website, I was only told briefly to go to the 4th floor. When we went there, we later found out it was only available during specific hours, and at that very time, the bar had not even opened yet. I wonder why she did not provide this important detail when she already knew it. We also saw a promotion on the information sheet that offered a $25 credit for using Looptop. We used Looptop that night, but during checkout we were told that the credit applied only to food and beverages. Since we had ordered martinis, it did not apply to us. Had we known this in advance, we would have ordered food instead, but no one explained it clearly to us, which was very disappointing. Later, when we mentioned this to another male staff member, he kindly addressed the issue

The pool was closed without notification to those who paid for that important amenity.

Great hotel and great location!

The happy hour reception on one night had one bar tender, which made for very long lines. Breakfast selection was great and cleaning and omelette staff were great. While the hotel location was great, there are many options to choose from, especially for the price we paid. I would opt for other hotels next time.

The property was clean and very well located. The staff was not very friendly and seemed offended when I asked simple questions. I think having a check-in at 4 PM and closing the pool at 5 PM. It’s kind of a rip off as well as giving customers complementary drinks and snacks were only for a limited one and a half hour time period. Especially considering the drink tickets had no time limit printed on them so we weren’t able to take advantage of them anyway. This also seems like a rip off. The parking at your hotel was way too expensive considering we are paid guests. Other parking options open to the general public were much cheaper. It doesn’t seem right, where we are your customers and you rake us over the coals for the parking. I mean, it’s not like you’re not making money off of us already.

The rooms and location The additional $25 charge and they tell you that you can use it or lose it, but they have limits on what you can get. No beverages or chips.

Great happy hour with free drinks and appetizers! Well maintained and had a wonderful room view of the city! Roof top bar has an amazing view and great location of walking distance to broadway. Room was very clean and wonderfully maintained! Definitely recommend! Free breakfast was wonderful and good quality food!

Great location. Nice big rooms and well designed. Would stay again. The only complaint is the AI service that you have to use to request things. We never received our request and the toilet broke and it took maintenance 2 hours to show up as we were checking out.

Clean with great view. Breakfast was great and bar has appitiezers and pool view was amazing! Only thing was elevator took long if your in upper floors.

Bell man was pleasant. Room quiet and clean. The roof top with city view was closed. Too many kids in the pool. Happy hour was subpar.

Location and quality of facilities Often had 10 minute waits for the elevators

Night stands not on every lesvier My

Location and cleanliness Too many extra fees

Fantastic hotel! Great location especially if you’re heading to the CMA festival👌Close to everything Bars/Restaurants ⭐️⭐️⭐️⭐️⭐️