Aloft by Marriott Nashville Airport

My deposit is takin forever to be refunded. This has been an ongoing issue since chk out

My boyfriend and I stayed for 2 nights and it may be our new favorite go to hotel. The beds were incredibly soft and comfortable. The place feels very high end without the painful wallet dent. The staff, especially this locations General Manager was so beyond kind. He was so welcoming and sweet! The location is convenient to lots of nashville essentials while still being tucked away. The water pressure in the shower was absolutely phenomenal and it got very warm very fast! If there's anything wrong in your room, the staff is so incredibly accommodating and kind. The entry lounge is stunning and very modern! Truly a great stay. The electric is a tad confusing. There are 2 master switches, so keep that in mind. It could use some slight paint touch-ups or more care when cleaning the walls or dusting. Overall, it was pretty clean, just minor things we noticed. There is a lot of movement in the hotel that you can sometimes hear. For instance, a door on your floor is shut or slammed, the staff moving things from the elevator, etc. Nothing was so bad that we couldn't sleep or focus. It was just a couple of noises here and there :) Aside from that, there are no complaints at all.

We arrived to a room that was dirty. The floor was sticky and there were used contacts on the floor in the bathroom. No soap in the bathroom. We brought it to the front desk’s attention and they said it would be cleaned thoroughly the next day. It was not and they didn’t have anyone to clean it the second day. Other guests were very loud into the early morning hours and we got little sleep. I would not stay here again.

It’s got a cool lobby and really cool looking rooms and the staff are so friendly! Not enough drawer space and no hand soap my coffee pot in the room never has the little plastic disposable parts that you put the coffee in

Rooms was clean staff was great only problem was we didn’t have toilet paper at first

The personnel was outstanding very nice and everything I had no problem with any of them. I only have one little problem. I looked at my credit card amount and I have a bill for $60.14 and one for $16 I think in something and I have no idea what is for so I called them and they told me that it was for incidentals and I use no incidentals at all so we’ll see if the it goes through or not The property was quiet and everything except for the people upstairs they must’ve partied till about midnight and it was coming through to the room below other than that the room was very nice and everything in the bed was comfortable, and I was very pleased with the room