Comfort Suites Nashville Airport - BNA

Very helpful

Breakfast was good and fresh. It was a very quiet and peaceful area and staff was friendly.

Exceptional

Front desk staff was awful, rude, and discriminatory at check in. Worst experience ever!

Exceptional

Nice big room, coffeemaker, frig and microwave. Room was clean but seems to have some deferred maintenance. Convenient hotel.

Friendly encounters with staff Shuttle for airport Small beds

We had to leave for the airport prior to breakfast being served. That's about all I have to say on the matter. Everything was fine

Everything was fine

Great EVERYTHING WAS GREATTTT

Shuttle for airport Small beds

Rooms are outdated but beds were comfortable just needs a little upgrade and the price is a little high for what's offered

Our suite was very nice and roomy. The hotel hosted a large amount of Rowing Team young men. We were a little concerned about noise BUT that concern was unwarranted....the bed was comfy and we had a peaceful night. The breakfast was great...pretty much anything you would want for a basic breakfast..eggs, sausage,waffles, bagels, cereal, fresh fruit and more . and the shuttle to the airport was a great ammenity!! The hotel was close to a great little country diner and The Lane Car Museum which was just delightful. We took a Lyft but young healthy people could walk it.

Overnight customer service agent was very rude and disrespectful

Great EVERYTHING WAS GREATTTT

No

Dirty windows & curtains

The stay was acceptable. You are required to have breakfast downstairs; if any breakfast is found in your room, you will be charged. Additionally, a $100 deposit is mandatory at check-in.

The front desk staff & manager were very nice & helpful in ideas & places to see.

Exceptional

Exceptional

The only thing I liked about the property was TEA at the front desk. Outdated. Tv stand was dry rotted. No pool.

The only thing I liked about the property was TEA at the front desk. Outdated. Tv stand was dry rotted. No pool.

Bad

Location The elevators were down.

Location The elevators were down.

Disappointing

The facility wasn’t that bad but they end up being a few little girls they got trapped in the elevator. And Fireman had to come the ambulance and it made the night really miserable. There were smoke in the building. We end up, checking out a day early still waiting on my credit to come back to my card.

The check in process was quick. The location to everything is great. The breakfast was fresh daily. The rooms are clean and spacious. The only problem we had was the shower holding water. It drains really slow in the room we stayed in.

The room doors are very thin, you can see the hall light all the way around the door when sleeping and you can hear everyone talking in the hallway loud and clear. Kids running up and down halls at all hours

Hotel is dated. Airport shuttle was great. Breakfast was underwhelming

They need to clean the place up. Pictures do not match what it looks like. Lobby was nice and that’s about it. We had to leave after being put into 3 different rooms. Stained and ripped couches, broken dressers, mold and mildew all over the bathroom, dust and dirt all over. Place looked like it was the projects. Staff were very nice, but couldn’t help me with my full refund. We had to leave.

Clean spacious room, friendly staff.

The room was “clean” but condition of room was very poor. Cracked ceilings falling apart, broken walls..

Parking was decent but the room was very dirty and outdated.

Horrible smell

The snacks/drinks at check in and available in the lobby were a nice welcoming touch. However, our room had a ripped curtain in the ground floor so we looked into the parking lot and people parking looked straight back. The “fix” was to tie a sheet to the decorative side curtain (which were fixed on the side).

The staff was great very respectful very helpful. Just amazing group of people there. I love that hotel cannot wait to come back….

I had the room with the Jacuzzi tub and it was absolutely awesome

Clean rooms

I always stay here when I come to Nashville Free Breakfast Free Parking Gets Me Every time i recommend this hotel it was a few dance teams and track teams here for spring break team friendly family friendly friends friendly

only stayed one night passing through, breakfast was good and the room was very spacious.

The breakfast was very tasty.

Room very clean , just the hot water wassnt hot .

More or less

The room was clean. The Check In was quick. Free Parking (Becoming rare for Nashville these days). Near the airport for my 5 AM flight. The water pressure turned down to a trickle. The shower cold/hot lever broken, so had an unexpected very cold shower. The Heat/AC condensate drain from the room above dropped water droplets onto my window unit metal housing all night. So much for a good night's rest after listening to the thumping sound all night. After checkout my card was charged an unknown $2.50. Hotel inquiry said for an additional tax - never disclosed - that was not paid by the third party booking company. The requested receipt was never provided. CC timely provided a chargeback on principle, though. Too bad my stay wan't free. It should have been.

Excellent!

Room are clean, location is great for my business trip.

Yes

Room was clean. Thanks. The only issue I had was with water. The pressure was not there. It trickled down.

Not enough toilet paper

There were cockroaches in the room. The property offered another room when we informed them but that was full of cockroaches too. We had little kids and had checked in very late so could not leave the hotel as it was very late in the evening. We were super uncomfortable throughout the night. Please process refund. And fix the pest issue so that others do not suffer since we brought cockroaches to our house.

This hotel was disgusting. The room was in terrible condition it smelled musty and moldy, there was broken furniture, and the worst part the pull out couch mattress was stained, moldy, and fully of bug casings and mouse poop. We specifically picked this room for the pull out because of the size of our family. When I talk to the front desk they would not give a refund but offered another room. I checked the second room thoroughly and it was just as bad so we left the hotel. At 10pm we had to pack up our family and find another place to stay. This was extremely disappointing. Will be filing a complaint to manager as well.

We got a refund!!

Everything was good

room was not as nice as photos online. Breakfast could have been better. Bed frame sticking out and could've hit or cut my leg, safety hazard. Staff was courteous and friendly.

Pleasant stay.

Breakfast was good

Great place

Heating system was not working

Smell

Good

Comfort Suites is my go to for travel.

The rooms were big and comfortable

The smell of the room, furniture quality and bathroom cleanliness over all was a little… disconcerting. We had a room to sleep in on our way to Florida at a decent price! It did the intended purpose.

The room, doors walls/shower were cracked and in poor condition. Staff are not welcoming and distracted. Also playing 90s A&E Cold Case Murders day and night isn’t exactly a vibe you think it is.

I was in room 426 and my door.had a crack between the door and the door frame large enough that i couod see in the hallway and from the hallway, my bed. It did not give me a sense of safety and security. The option they gave me was to put tin foil in the crack.

Room was clean breakfast was good

Room was extremely warm the 1 night I stayed here. The room was dirty as well.

OK

The room was very basic and the floor was terrible we had to put the corner table over a certain area because when you walked over it you can feel the dent and boards that they put down for whatever reason. The cleaning lady in the breakfast area was extremely rude.

Clean hotel, friendly staff. Easy shuttle.

Great hotel with free shuttle to the airport every hour. Very clean and conveniently located.

Definitely was a positive experience si close to beach and love every moment will definitely be back.

Staying for business and would recommend to orhers

Coffee was out of service in the lobby the entire 5 days I stayed. Staff was not helpful, breakfast staff and housekeeping staff were very rude. The exercise room was untouched, not cleaned, and was not air conditioned. WIFI is terrible in entire building. I couldn’t do any work during my stay, I would definitely not stay here again while in Nashville.

Great location in terms of airport i felt safe clean and staff was great

We paid for an early check-in. When we got there, the toilet in our room didn’t work. It was plugged. The phone in the room didn’t work. And the air conditioner was blowing cold and then warm air.

Need more parking spaces

Our toilet was clogged and there wasn’t anyone to fix it. The desk clerk wanted to give me a plunger to fix it myself and bring it back to him. That’s gross and unsanitary. I paid for comfort and didn’t receive it. There was another lady having the same issue at the same time. They only had one plunger. The room service didn’t come the whole stay and the WiFi didn’t work.

It was very loud. Floors were soaked in the halls from the pool. Our check in staff was not helpful and rude. The morning staff was awesome! The ac dripped all night and the fan wouldn’t stay on.

The room is a suite which has 2 beds in one side and a couch in the other.

For all practical purposes this property rates GOOD to EXCELLENT.

I use this Comfort Suites location whenever I travel. It is safe, convenient, and reasonable.

Room was clean, good breakfast, friendly staff

easy

Second time we've stayed at this property. Nice spacious, quiet rooms. Has a great breakfast, including hot items.

Run down. Staff not helpful-always on their phone. Cleaning staff was on the ball. Breakfast staff was good.

Thank you confront suites

Everything was clean and nice

Clean enough. Lots of space. The room felt humid.

We had a really bad experience at check-in at the hotel we originally reserved and cancelled and were very thankful to find this hotel and get their last room. Especially during CMA Fest week. The staff was very friendly and welcoming, our room was spacious and clean and they had a nice spread for their continental breakfast. Would definitely stay there again!

Nice property

Awesome

There were ants in the room and housekeeping was not good service

My toilet wouldn't flush and refrigerated wasn't working they said I couldn't get a discount

For the price, it was average. Not very good insulation so I can hear people talking and foot steps above the floor was annoying but it was one night to stay so not much to complain.

The room was clean as well as the lobby area. The staff was very nice & helpful as well. I’d definitely stay at this location again.

The entire staff I encountered was extremely nice & helpful from the shuttle driver, front desk, & housekeeping as well as the manager. The rooms were clean & ready for occupancy upon arrival. The check in/out process was smooth & speedy. I’d definitely recommend this location.

Would stay here again

Had a leek in my room and they changed me to another room and that toilet didn’t work and they changed again to the third room. With all that being said I was not able to go to the movies that I had already paid for still waiting to be refunded for that day

Great stay, definitely will go again!

We stayed here in 2018 and loved it. However, we absolutely will not book here again. The room seemed clean. Plenty of comfy pillows and towels. We stayed two nights, and there were two huge issues: 1. Both televisions and remotes wouldn’t work. Power and volume would work, but it was impossible to change the channel. A staff member, Rosalina, was supposed to come fix it, but she never came. 2. There was a roach, a big roach, and it was in the bed.

It was fine

Repeat visitor here. Hotel is clean. Free airport shuttle. Very close to the airport. And cost efficient airport parking.

Nothing

Booked a suite. Room was ok, clean. Furniture is beat up, no carafe for the coffee maker, king mattress was worn out, old, and hard to sleep on, can hear walking around above our room. Ants found their way to my ice tea sitting on the nightstand. Curtain blocks ac unit when it's blowing.

Ceilings need updated

They hauled us from the airport to the hotel and back again, provided a place to play a few hands of cards. The staff bent over backwards to make us feel comfortable

The bare minimum of acceptable in my personal opinion. The fold out bed and blankets had stains. The double beds were so small I felt like I was in a child’s bed with my feet hanging off the end. There’s no sound proofing, so I heard every door slam and person walking by, and the floor didn’t seem that clean either…I felt crumby stuff on my feet walking barefoot to the bed. Overall acceptable, not nasty, but just fine…and so pricy just because it’s Nashville.

We liked the early shuttle to the airport.

The handle the handle on the shower was broken. The carpet was dirty. The hallway smelled drug deals happening in the parking lot right before us.

Comfortable beds. Would definitely stay here again if I wanted to be close to the airport. Shuttle to the airport was great.

First room had dirty laundry in it. Noticed trash all in the floor. They did give us another room but still had reserves about the cleanliness. Only decent thing on breakfast buffet was the waffles

Nice rooms, good size for a family of 6.

Staff was great. Everything was great. We enjoyed our stay!

Nice place. Showed age.

clean and great staff!

Staff and hotel was good, had a major issue with the bed in my room. And the sad part is it one that they might not even know cause it looks to be what contractors might have not completed when remodeling.

The service was Welcoming and the lady at the front desk was very helpful and loving. I will be always booking at this Hotel

I’d stay here again

Room looked nothing like the booking photos, floor, couch and chairs were dirty and stained. Very old and worn down room furnishings. Our curtains were moldy from sitting above the AC unit.

The price was right. It is a little dated, and could use fresh paint.

The room was clean and roomy. Staff was pleasant. Facility was clean.

Comfort Suites is consistently helpful and convenient. I continue to patronize Comfort Suites, expecially the Comfort Suites Nashville Airport - BNA.

Front desk very inattentive. Seemed to be on their own phones whenever we approached them and we were virtually ignored. We were there 5 days and our room wasn’t cleaned for 2 of them. Not vacuumed at all. Hotel is a distance from downtown but close to the Opry. Uber costs between $13-30 depending on the time. Breakfast was the best part of this hotel. The ladies manning this area were very friendly and helpful. A request, through Expedia, was never acknowledged. Very disappointing experience

This was a quick stay before we went to another hotel the next day for a wedding and it didn’t disappoint. Not a bad price and everything was quite clean. There were some party goers in and out of there but we were by the elevator and it didn’t bother us. It is Nashville after all! Highly suggest to not break the bank

I can always depend Comfort Suites!!

Affordable and conveniently located - less than 10 minutes from Nashville

Pleasant helpful front desk. Nice spacious clean rooms. Would definitely stay again!

Nice place to stay

Nice place to stay

My room stunk. I don't know what it was but it smelled like just a very dirty room, almost like bad dirty laundry. The mattress had a hump in the middle of it from being slept on for so long on one side. The smell made me feel like I couldn't trust that anything else in the room was clean. I've stayed at many Comfort Suites and none of them have been as bad as this one.

Just an all around nice place. I felt comfortable there with the facilities being clean and up to date. The location of the hotel is perfect being in a clean, nice area of the city.

We had an amazing stay! All the employees were so so nice and accomidating!

Breakfast was good!! Loved the coffee bar!! Staff was very sweet and accommodating!! Bed was so comfy!! The only things I did not like: 1. Parking is horrible, they are over selling parking spots for flights and staying customers have a hard time parking to stay. 2. Witnessed several drug deals in the parking lot and security just sits at the end of parking lot and ignores it!!

The gym was out of service and the shuttle did not run late enough to pick us up from the airport so we had to spend $40 to get to the hotel,

It was clean and very nice people

Appeared new, helpful staff, good bed…

I would recommend everyone to stay here. Great staff

Great Location. Very clean

It was a great stay minus the fact that I had just had surgery but was forced to sat the complimentary breakfast in the lobby or get charged extra. Check in staff was phenomenal!

I loved my suite it was so comfortable I rested well in #Nashville

Had a great visit!!

Mold in shower and on shower head. Furniture very used. Couch mattress was disgusting.

Nice staff

The hotel smelled very bad. The rooms are half cleaned. And the noise level is annoying. The hotel looks like people from the city lives there.

It was an easy check-in. Joe was very pleasant. The breakfast was good. I don’t know if it was a busy night but finding parking was terrible. We had to make up our own spot otherwise it was a good stay.

The staff was friendly and the property was tidy. Although scrupulously clean, the furnishings and trim in the room were aged and in some cases, in need of repair. Although this didn’t bother us much, it was noticeable and might put off pickier guests.

Very good for the price older hotel but clean nice pool

Shuttle was provided to and from the airport which was great. As we were getting ready in the morning there was an inch long FAT roach crawling near our luggage. When we went to check out, someone up the hall was complaining of finding multiple roaches in their room. I never left a hotel so fast.

My room was bigger than expected. The bedding was excellent and bed comfortable.

Place was gross and the guy working wasn’t much better.

The entire building smelled of mold. We were unable to stay and had to go to another hotel due to unclean state of this property.

Staff very good

Decent place to stay the night before an early morning flight

Love the service from the lady at the front desk she was very professional

Really friendly staff!

The room smell like wet rag, and very dusty

Very friendly. We loved the Stay

Upon arrival the front desk person was able to quickly get me in my room it was late when we are so I wasn’t going to say anything. The room appeared to be clean for the most part the let-out couch was broken and very dirty pulled it out with much work and couldn’t get it to go right back in . It took a while . The breakfast was cold at 7:29 when we went to eat so we grabbed a fruit and cold cereal. It was very close to where we were going so I’m glad of that .

The first staff member I spoke to, was incredibly rude and unhelpful. She had blonde hair and was a middle age woman. This was around 2 on 5.4.2024. The lobby smelled way to strong of generic cleaner and gave me a terrible headache.

Booked a room with two beds for the start of my vacation with a friend. They changed the booking without informing us to a one bed and fold out couch then charged the same price!

This place has obviously not been maintained. Our room has tears in the window curtains and desk chair, a cracked light switch plate (how easy is that to fix), and the floor under the carpet was weirdly uneven. It was quiet at night which was good. Tolerable for a quick night’s stay to catch a morning flight but wouldn’t book it again.

Very outdated and the room had a stale smell to it.

The front desk staff member had poor customer service skills. We were charged twice for our hotel room and she continued arguing with us about it. The GM came in and saw immediately that we paid twice and refunded the charge. He was very professional and took care of it right away. The rooms were also very outdated. When we checked out the same front desk lady was there and she didn’t say a word to us. All the other staff was nice except the front desk lady.

Excellent breakfast, the eggs actually tasted like eggs!

I was charged for the room because they said they did not receive payment from hotels.com