Extended Stay America Select Suites Nashville Airport

I really enjoyed my 2 week stay at this property. It was peaceful and well lit at night. It was clean and no bugs. WiFi was fast and reliable.. If you are a person that prioritizes aesthetics, however, this may not be the place for you. The fridge was rusty and one of the drawers on the dresser area was missing. It didn’t bother me but some people may have an issue. Another thing to be mindful of is that wash rags and towels are not replaced like most hotels. You have to take them to the front desk to be washed. Overall I enjoyed my stay and would return.

Honestly just the fact that we had a place to crash for the night. Nothing else It was so dirty. So many roaches. No hot water. The place had some bad toilet smell the whole time. The bathroom was not that clean. The floor was very sticky and dirty.

All around great staff comfortable beds and good service I liked the hospitality

Disappointing

How easy and quick it was to get to Mcgavock pike for the rescue verse con location wasnt bad neither was hotel price and beds very comfortable also the hot water to shower was amazing I loved it all

Staff was incredible and the location was good Shower only had cold water, bathroom sink had blood stains, white stains on floor hidden by the bed

Staff was incredible and the location was good Shower only had cold water, bathroom sink had blood stains, white stains on floor hidden by the bed

I will near come back to this hotel

Tv didn't work, they took 14 hours to bring another tv and sat it on the night stay in middle of walking area., package was sent via amazon, package came up missing. Check in time was late. No pots or pans for kichenette

Tv didn't work, they took 14 hours to bring another tv and sat it on the night stay in middle of walking area., package was sent via amazon, package came up missing. Check in time was late. No pots or pans for kichenette

Location. They lost my reservation because I arrived late. I had sent them a note prior to arrival and, right after booking, that I would be arriving late after a long drive. The room was fairly clean, but poorly maintained. The floor covering was coming off, the structure was old and the check-in process and experience were both terrible!

Good

Location. They lost my reservation because I arrived late. I had sent them a note prior to arrival and, right after booking, that I would be arriving late after a long drive. The room was fairly clean, but poorly maintained. The floor covering was coming off, the structure was old and the check-in process and experience were both terrible!

Everything

Exceptional

Nice clean rooms.

Nothing Everything

They were overbooked when we arrived and sent us away.

Passable

Great hotel, very clean and comfortable. Would recommend.

Great hotel, very clean and comfortable. Would recommend.

I don’t think I liked anything but it having an elevator. The rooms were dirty when we checked in. Molded food and previous tenants things left behind. The room was falling apart and not what the pictures showed. The hotel gave my fiancé and I 1 (singular)wash rag to wash both bodies with and when asked to provide 1 more to accommodate the number of guests on the booking we were told we had to pay and it was against their policy.

I don’t think I liked anything but it having an elevator. The rooms were dirty when we checked in. Molded food and previous tenants things left behind. The room was falling apart and not what the pictures showed. The hotel gave my fiancé and I 1 (singular)wash rag to wash both bodies with and when asked to provide 1 more to accommodate the number of guests on the booking we were told we had to pay and it was against their policy.

It's cool

What a bad experience in this awful hotel $260 for this poor dirty dark small beds even bugs in this hotel. Expedia must refund me the payment because it is responsible to be a third party. Do not book this miserable hotel never ever

The staff was great and the room was clean

The stove was so rusted the fridge looked 40 years old and stains all over the front like they got it from the junk yard the front lobby lady was great but the first room they gave us we just push on the door and it opened the bed had been slept in and there was empty pizza boxs and the bed was awful felt like it had a brace straight up and down under the bed

Rooms were clean and nice. They let us check in early. Which was great because we were definitely tired and ready to get in our room.

Staff was offensive and solicited for personal activity

You get what you pay for

Been living in hotels since May .I have a terminal disease and waiting on housing. Scott has has been extremely helpful. Outstanding customer service from all the staff. Our stay here has been the best experience. rates are

Room was clean. Staff was very courteous and quick.

The room was clean. Amenities as advertised. Very friendly staff!

The kitchen had zero kitchen utensils.

Our friend made the reservations and she said that William the manager was excellent because she accidentally booked two twins instead of two doubles so I appreciate William too for the accommodations.

William, the manager of the extended stay America hotel was absolutely above and beyond courteous, accommodating, and empathetic. One of the best hotel managers I have ever communicated with. I would recommend this hospitality hotel to anyone at any time as long as William is still the manager lol

Everyone was nice and was very clean

Great stay

The stay was good and clean

When we stepped in the room, it smelled like weed/cigarettes. There were no pots and pans to cook, so we had to buy our own because when we asked the front desk they had the audacity to say we would have to pay $40 for pots and pans, etc. The refrigerator was chipped as well as the microwave on the inside. Someone even spilled beer in the elevator. I would never stay here again.

Bring your own cookware, cutlery and utensils

This is the nastiest place I've ever stayed. Got up to shower for work with not a drop of hot water. Dresser broken shower broken. Hair all in the bathroom.

This is a bottom-tier hotel. It is nothing like other Extended Stay hotels that I've stayed at. Besides being a very "tired" property, this one doesn't offer any kitchen supplies (as is usually done at an Extended Stay hotel). I was told that they haven't for over 2 years.

The room had a smell to it I went and bought some air freshener it was fine

I found that the property was very clean from the moment I arrived. I continued to see faculty working staff was helpful. It was nice going into my room and actually smelling how clean it was. You don’t often get that and I am very much appreciated it and the pricing is extremely reasonable.

When I called the service number provided, my frustration grew. My first attempt resulted in being hung up on. On the second call, I was given another number to try. The third time, I was placed on hold while a group of people next to me were also unsuccessfully attempting to get assistance. Finally, on my fourth attempt, I was told a clerk would arrive in 30 to 40 minutes. During this entire ordeal, there were no recommendations or clear instructions on what to do in such situations. It's unacceptable for a hotel to fail to accommodate guests who notify them in advance of a late arrival. Reliable customer service is essential, especially for travelers who may have no other options upon arrival. I sincerely hope the hotel addresses its staffing issues and ensures a more seamless experience for future guests. I cannot recommend this hotel to others based on my experience. The lack of accountability and poor service made my stay incredibly frustrating and inconvenient.

It was dirty, smelled like weed, could hear everything from above, outside, and felt unsafe

Terrible

The hotel served our needs and was clean.

Clean

House keeping only came to our room once and then said we had a do not disturb sign on our door so they didn't come in, and there was no do not disturb sign on our door, they failed to do their job or let us know so we had to deal with the consequences and leave, very inconvenient.

It smelt like death when I arrived. I had already paid for my trip but was told upon arrival they were booked & I couldn’t even get my money back to go somewhere else I was told to reach out to hotels.com whom I booked thru.

Affordable, easy to find, near airport so you do hear the planes

When we got there they told us that they were overbooked and sent us a way

I didn't get to stay there, after I paid for it online and showed up and they said the rooms were booked. Lady sounded half asleep and it took forever to get through to someone just to get told I couldn't stay there. Overall trash, buns, cheeks, overall pathetic.

I was disappointed

Place is run down, dirty and feels very unsafe. Front parking space is reserved for police. Elevator was filthy. Electric outlets in bathroom & kitchen don’t work. Arm chair has recent wet stains & bottom torn out. Scared all night. Bed was comfortable.

The property was nothing like the photos posted on Expedia and certain services advertised were not provided. E.g free breakfast

The property had some sketchy seeming customers. It smelled like urine in the parking lot and exterior. The room door seemed like it had been kicked in at some point and there was mold all over the bathroom ceiling. It reeked like cigarettes and there was a roach over the bed. Lasted 23 mins before asking for a refund.

Check in was fine but was frustrated to find out that even though I paid for our room in full, it was first come first serve after 6pm, and we arrived at 9pm. “Lucky for you we have one room left.” It was absolutely disgusting. The carpets have never been cleaned, sheets felt less than hand washed. Everything was stained and there was a cigar under the bed. Do not recommend…even for an hour.

It was ok. The front desk could have been more friendly. Other than that the stay was ok. The room was clean and ok for a one night stay.

This was the absolute worst experience I’ve ever had room and grounds were dirty and stepped on a syringe at the skirt of the bed. No management on sight and hotel refused a full refund

The guy at the front desk was so nice and easy to work with; however, there were no rooms available even though hotels.com allowed us to reserve one.

Average hotel

Felt unsafe, was pretty unclean in general, lots of stains in the room. At least the bed sheet appeared clean. The office was difficult to find we wandered around for like 30 minutes until we asked someone where it was. I would not recommend this place to anyone.

Carpet is filty. Walls dirty. No shampoo, blow dryer, coffee pot. Elevator has tradh on the floor and walls are dirty.

I had to change rooms due to the sheets being bloody. But the lady at the counter switched my room at no charge. The furniture needs to be updated. The chest of drawers had drawers missing. There was paint missing on the walls. In order to get extra towels, you have to use the first ones then they'll give you one set. But only if they have any available. My business trip was 4 days. If i wanted to cook something, i had to purchase cookware for $40 and the dinnerware was $30.

If you check after 10 pm you will have to wait for someone to come check you in. It’s outdated beds are hard but it’s a clean place to lay your head… let be real you are in Nashville and not there to hang out in room you are there to go down town and hang out

That we can start over and do good in life

Extended Stay is convenient to downtown and other parts of Nashville. The staff was friendly and courteous. The office hours could open a little earlier for the early-birds. Overall, I would recommend it.

Check in was fine. The area in front of the door was dirty and sticky. The room smelled of strong chemical. The walls in the room and bathroom had stains/marks on them. The carpet was dirty with visible items embedded in the fibers. The bedcover beneath the sheet had a dirty spot that showed through the sheet. There was a dead roach in the bathtub. The drywall under the shower head had water damage.

There were roaches everywhere. I didn’t feel comfortable enough to cook anything in there. There were holes in the walls. I’m happy I brought my own blankets so I didn’t have to sleep on those sheets

No issues

This transaction was a disaster. Purchased and paid on Expedia. Showed up to property at roughly 12:30am. Lobby was closed. Had to use a phone outside. It dialed a National number I think. They asked who I was and stated the hostess would be there shortly. About 5 mins later, she showed up. First words out of her mouth were “when did you make this reservation”? The next sentence was “if the night time audit is running, I won’t be able to give you a room”. The third sentence out of her mouth was “I don’t have any rooms available”. So I booked a room, and paid for it on Expedia. $30 in wasted Ubers to and from this hotel, and no room, even though I booked and paid for. Hotel was shady anyway. Multiple people outside loitering, smoking weed and big police presence around hotel. Do yourself a favor and stay away.

They hotel was overbooked. So we was given the rooms we booked online. No amenities were available like coffee pots, hair dryers, hand towels, or tissues. We were grateful for toilet paper. No ice machine & or vending were available either. Never again will se stay there.

3:30 check in! Got room at 5:30 missed first of concert we were going to! Not just me, everyone trying to check in. No public bathrooms, was told to go behind dumpsters by staff! Bugs in room!

Booked a queen room, went to check in and was told the room type was unavailable. They could put me up in another room type for an additional cost. I know it is not the young lady’s fault, it corporate, but if I booked a queen and it’s not available, you are not going to charge me more for a room with two twins.

Front desk staff was no where to be found to check out. Two other groups were waiting to check out before I arrived-office was empty & a pile of key cards left by people who wanted to check out. Pictures of room are deceptive! It’s old, never updated. Was woke at 4:30 AM by lunatic woman in parking lot yelling. Canceled my room for another night. I’ll pay more for peace of mind.

Room had crawling insects

The person at the counter was rude. Told me no room service even getting clean washclothes. There were no amenities in the room like shampoo or even soap. Extremely disappointing. Stayed here once before and this was so disappointing. I will not ever stay at an extended stay america again. Do not stay here.

No issues

There was an issue with my reservation as in they did not have one for me. They guy was a jerk and would not help me figure it out. It was 10 pm and you could not even figure out where the entrance was to begin with. The property was dirt and run down and like I said the guy was not friendly. I asked him if he could look my name up with my license and he said no. It was not good.

The room size was good, clean bedding (but bed skirts looks very dirty & worn-down). There're no amenities service for our room, no coffee maker, the kitchenette in room is old rusty and no cookware for it, absolutely empty kitchen cabinet. Microwave working but not functional. We paid $175.00/night - there should be better than that. No morning breakfast, no ice machine on premise. Horrible.

Didn't like the area, the people wandering around outside at night, place was dirty.

I needed a place to sleep before a long drive.

Our room and the property were in terrible shape. There was one bar of soap and one mini bottle of shampoo for all of us. No hairdyers. The hotel was out of towels for two days - we did not have any on Saturday or Sunday. No one came to empty the trash. We finally went and got bags ourselves and set the trash outside the door- no one ever came to pick it up our entire stay. The carpets were not vaccumed, the bathroom and kitchen counters were filthy, and the walls and ceilings have dirt and what looked like blood.

I like some of the people that works there they was helpful to me on me first day there they was not like another people in another hotel's that put me out in the cold even though they no i had reservation at their hotel that I canceled after they put me out because it was not check in time for them that is something they need to deal with over there

It looks nice on the outside but not very clean on the inside. We did find a cockroach by the kitchen and it smelled of weed in the bathroom the whole 3 days we stayed! It is also very run down and needs upgrading.

Clean, comfortable

Nothing

There is no staff to greet you. Then they sold the rooms even tho we already bokked

Bugs were on the ground, mold was on the door of the refrigerator, candy rappers were under the bed, not a clean Health environment

The bed sheets had a lot of long hairs in it. It seems like they didn't changed them to frequently.

Worn down. Old.

It was supposed to be a free breakfast. However when my husband went their he was told there are no more left except a few muffins and coffee. It was also very noisy. The clerk who check us in gave us the wrong number so of course the key we were given didn’t work. We were also charged more than what is indicated in the hotel.com website. I explained this to the clerks but they said hotel.com charged differently than what they charged. I don’t recommend this hotel at all.

Staff is Great! This Hotel is a cool spot

Near the convention site. A good place to rest my head. Nothing fancy but nothing broken. Reasonably priced.

Noise from next room and fireworks at 1 am left little sleeping

My flight was delayed by the airline a few hours and by the time I got to the hotel the lady at the counter told me she had sold my room to someone else "because I wasn't there right at 3pm." She was very upset that I booked through a third party website (Expedia) and said that because I didn't book directly through her, there was nothing she would do for me. She put me on the street in the middle of the night and said that she didn't care that I had nowhere to go. She said I wasn't her problem and that next time I should not use a third party website to book my stay. I have never had a more horrible experience in my entire life. I don't care how cheap the prices get, DO NOT STAY HERE.

For the price it was not very good. Our room smelled but the shower water pressure was good.

Great! Staff were awesome rooms were clean couldnt of asked for a better stay

I was told not to smoke within 100 feet of the building. Cigarette butts were on the ground outside our room. The stairwells were dirty. The walking paths stunk terrible. Bed was pushed against an AC that was loud and kept the person closest cold and others were warm. This location has many guests that have moved in and stayed a very long time. We have been to other locations in TN that were much cleaner and nicer.

Wow, this place was disgusting. After giving me two rooms that were gross and flooded, the receptionist gave me a refund and I had to book at another hotel. Save yourself the time and hassle and stay somewhere decent nearer downtown.

Went to check in and they told us we had a reservation but not rooms available. Refunded money and sent us on our way to find a room ourselves. And when questioned was told this happens frequently with 3rd party. Very upset, I arranged for my son, and he is on a trip and suddenly does not have a room. I felt like he was treated this way because he was young and familiar with this kind of a situation.

This was the worst experience i have ever had with any hotel reservations.

Had to stay at Red Roof Inn. Tried to check-in and supposedly the hotel was booked; mind you I made my reservation 2 weeks prior. Was told attempts to call me 3 days prior was unsuccessful, because the way I booked my rooms ( Expedia ) was by 3 rd party. We had 9 people coming to attend College graduation. I find it hard to believe my contact number was not available. Thank God we were able to find another hotel.

I enjoy staying here. I stay here quite a bit. It’s really quiet , most of the time. The only two negatives were the refrigerator sounded as if it was going to go out. Also, the bathtub was like granite and it looked a little dirty whenever I arrived. However, the guy at the front desk was very friendly. And the maintenance man is very nice as well. I’d give this place 4 stars out of 5.

Bed bug

Very sketchy place. A person was sleeping in the elevator, the air conditioning would not stay on, it was not very clean, the mattress was awful. I would not recommend staying here unless absolutely necessary.

THE STAFF IS HOSTILE, USELESS ,TERRIBLE ATTITUDE I made a reservation on expedia. Due to flight delay I arrive after midnight. the front desk person said their system was "auditing" she was able to see my reservation information, but still didn't check me into a room. she was awful, you can't imagine how tired I was , and I had to work next day early morning. she couldn't have cared less. I took an uber to go back and sleep at the airport. This is an AWFUL place and I will never forget the way they treated me.

Danielle in the office was a complete joy and brought a smile to my face during our unplanned stay. The facility was clean and we felt safe in the neighborhood

Sign on the door stating they had gone to Lunch. Room had a terrible smell like animals hair / odor. Your employee came up and sprayed, but didn’t help. I purchased Freebreeze and sprayed the room 3 times. Would never stay there again and cancelled my next reservations at your next property on my trip. The worse experience!!!

The lamps wasnt working at all but one and in room 315 thete was bugs...but they did offer another room

The pictures do not represent this hotel at all it’s more of a motel and not clean at all. My family and I felt like we were in a drug hotel. Very uneasy feeling and misrepresented. Will never stay there again or recommend it.

There was no reservation at hotel in question. Hotel.com committed fraud. The hotel said no reservation was confirmed for us. This is a us crime.

It was nice

Terrible beds. Trash laying in walk ways for a week. Night time front desk people are cranky . They kept booking people into our room so randomly day and night people would walk in using a key. Front desk answer was " you never showed for your reservation " we had been there three days at that point.

It was nasty all around all we smelled all night was weed the Property and rooms were not clean

The stay was great!!! Always quiet and comfortable at this hotel!!!

My room did'nt smell clean among entry. And I Disagree with being Charged $100 fot Incidentals & having to waiting 3 to 5 days to get it back. A Hold would be More Fair to those who Check In Responsibly.

I would avoid at all cost. The property is a lil sketchy, I know people technically live there but someone was fixing a car in the parking lot when I pulled up. The front desk person informed me that there is a prostitution problem and that there would be a $100 deposit to deter the activity. The room looked clean enough but once I got in the bed there were 2 bed bugs and I have a bite on my ankle that is very painful. I called to switch rooms and the front desk associate seemed annoyed. I informed 2 employees about the bugs and haven’t heard from management. I would’ve been better off sleeping in my car.

The customer service was good. There were no towels in the room, the table was pushed against the refrigerator as if someone forgot to put it back after cleaning. other guests were extremely loud and hotel staff did not intervene. It seemed as if the people in the room next door were having a violent fight.

The hand towels literally had black dirt on them there where no wash cloths provided shower rod was broke and the TV kept going in and out. I love extended stays but the 2525 Elm hill pike one i will not be returning there.

Still have NOT gotten my 100 deposit....one week later. They tell u 3 days but thats bull.

$100 deposit required at check in? Nice. Front desk was lazy and incompetent. Will never go back.

To check in the hotel took forever. Nobody was in office . They had a number to call but took 15 mins to get someone to answer. The room had weird smell when you turn on the A/C . Red stains on thr carpet .

Very friendly staff and the room was very clean

Was told I needed to place $100 deposit for smoking, which I am not a smoker nor smoked in my life and explained this to the front desk. They insisted I still needed to pay and I would be refunded the following morning by 11am. It has been two weeks with no refund. I have called multiple times to the hotel, and given excuse after excuse, then I was told it was refunded on the 22nd of may, I didn't check-in to the hotel till after midnight on the 23rd of may. How can you refund a deposit on the 22nd when I wasn't even checked in yet? SCAM!

How unclean the rooms are. Carpet was sticky and hard in spots. Definitely not clean

Advertised as having everything you need ... no cookware or silverware in unit . Plug ins are non existent and one was covered by a bed !!! Housekeeping never came by during my 2 day stay . Also had me a $100 deposit when you could throw a rock at my apartment . We stayed there because our air conditioning quit . NEVER AGAIN

Hospitality good service very clean rooms and area no problems

The stay was nice stay for 4 days for business and had to pay up front the deposit give 100 cash which I didn’t like. Then the day I check out they don’t open till 7 had to be at work at 630 but luckily someone was there checked out and ask for my deposit back and they say management won’t come in till 830 to open the safe. So had to come back later that evening to get my deposit what happened if I had to report to a different state and can’t wait for management to get there so I will not be staying there no more

It was what I expected for the rate. Rooms were updated. Not flawless, but had everything I needed

The room was clean. The bed was very comfortable. The gentleman who checked me in won't ever win the happiest employee award but he did get me out of there in a timely manner.

Booked online while on my flight to Nashville due to us being rerouted we go In super late so I needed a place to stay. I get to the hotel and I’m told they don’t have any availability even tho it showed available rooms on hotels.com I was furious and it this point it was 115am. Front seat said I would have to deal with hotels . Com about it. I Kept asking if there was anything she could do and finally said they had a larger room that was $10 more so I had to pay it so I had a place to sleep as I was exhausted. I think there needs to be better communications with the hotels about the availability and I think hotels.com should cover my difference.

If there was a way to black list this hotel from my search results, I would. This is the second time I had a bad experience with them. The first time was a couple years ago when I had paid for my room ahead of time on Hotels.com and showed up only to find they were full and had no room for me. Since I didn’t not check in, I was unable to leave a review for them. When I booked this time, I didn’t realize it was the same hotel. Even though their listing on hotels.com says “free extended parking”, we were told at check in we would have to pay to park our car there for the couple of days we would be gone from the property. The desk clerk even called the manger when I pointed out what their listing said and they still would not honor it. I should have left right then. Room was mediocre. Bathroom door had a stain on it that was disgusting. My advice would be to stay somewhere else.