MainStay Suites Midland

Elevator was not working; had no idea this was an issue at booking; booking was non refundable so had no recourse upon arrival.

-no elevator the entire time and I was on the 3rd floor -key cards would stop working every 3 to 4 days and I wouldn't find out until I got to my room, on the 3rd floor -no bowls, 1 fork 1 knife and 1 steak knife, no spoons -cleaners came twice during my stay until I called and reminded them I needed m y room cleaned -WiFi was spotty, worked about 60% of the time, the rest was completely unusable -free laundry, machines work great -water pressure in the showers is really good

Breakfast was good. Staff were friendly and helpful. Room was nice and spacious. Only downfall was several things weren’t working; elevator, one of the entry doors where we had to park due to full parking (could only be open through the inside not with keycard) & the treadmill wasn’t working.

Good for overnight

Rooms are pretty nice id say get the double room instead

Rooms were clean , air conditioning was good , no complaints on my behalf

Yes

Low water pressure

None

I did questioned staff about doing room he said they do not clean them daily. if that is the case leave some supplies for customer to clean at least. You pay a per day i believe cleaning, making Bed and at least clean towels daily is not a burden for your Hotels.

Asked for a shower chair yesterday evening and again this morning never received one. There was no paper plates at the breakfast bar this morning.

nothing everything

They don't clean/service your room unless you ask them to. Saw small cockroaches in our room. Breakfast is ok. Had to ask for a new tv remote. First room they gave us smelled like an ashtray. We quickly got a new one.

The room smelled and the carpet was worn, soiled and possibly moldy. I would have asked for another room but we had minimal time before our dinner reservation.

Bathroom was dirty also towels were not very hygienically clean

I enjoyed the comfort of the bed and linens the most! We travel alot and I will say Mainstays bedding was impressive. The size of the room and the little extras in the kitchenette makes this my new top choice for long stays in Midland.

Staff was friendly and attentive. Breakfast was pretty good with a waffle iron, scrambled eggs, biscuits, potatoes, sausage, bread/bagels, and a selection of beverages. The room was decent, nothing fancy but comfortable, not super clean, and the bathtub leaked. However, for the price it was comfortable with good A/C.

Towels were all stained and unclean looking.

Had issues checking in and once we were in the room we were assigned didn't have working AC

Everything was good, but the beds were hard to sleep on.

Breakfast was horrible, coffee was horrible, attendant was super friendly, need more options for the meal. Some of the staff needs training in customer service, were rude and not friendly. Pool was filthy, area was filthy, trash all around property, dirty windows, ,several lights didn't work in room.

Pool & spa were aplus. Very nice

Lot of construction around property. Hotel staff excellent.

The staff doesn't give you the room and makes you lose your money.

Nice

The breakfast was really good. The cook was really nice. Edward was so nice and friendly. Edward made sure we knew about the nearby restaurants; and made sure he handed out the business cards located at the front desk. Such a nice guy! These guys were awesome! We will definitely stay again!

it was a overall amazing experience

This place was a dump.

Ac made major racket then they moved me to a new room smelled like someone died in the room

Front desk hardly said a word didn’t seem friendly at all. Bathroom sink plugged. No remote for TV. Breakfast hardly setup, mostly just unpacked boxes, coffee. I think a lot of the issues due to staff laziness.

I think too much about the property. I just need a room to sleep in, but as a person that comes from hospitality, the night shift seem to be on top of it dayshift that’s another story. What I did not like about this property was the Hispanic female on her phone playing loud music at the front desk. She had an attitude problem because I asked for a folio of my checkout. This is standard practice when traveling for business purposes, and receipts are needed. She is very short and blamed it on the fact that she was not wearing her glasses. Her behavior sucked. It was inferior. She was very combative and just rude. He treated me like another. Yes, I am an African-American, but she is a Hispanic. I didn’t understand the tension between us, but she seemed very racist.

THE ROOM WAS CLEAN AND THE KITCHEN WAS NICE . THEY DID HAVE A GOOD BREAKFAST SELECTION AS WELL. THEY OVER CHARGED ME FOR ANOTHER WEEK ! THEY CHARGED AN EXTRA $550 AND THEN SAID THEY COULD REFUND IT IN 5-10 BUISNESS DAYS . THEN AFTER WORKING A 12 HOUR SHIFT THERE WAS NO HOT WATER TO SHOWER.

To start with it was not clean. They had hair and lent in the bathroom countertop. One of the lights in the bathroom did not work. One of the comforters on the bed was ripped in two different places. The sofa and carpets have many stains. I asked for some water at breakfast, and one of the employees did give me a bottle, but was not very nice about it. The air condition in the bedroom had a very strange smell to it so we did not even run it. I would never stay there again.

Was nice enough hotel nice that it has a closed off bedroom be better if the room darkening worked since we both work nights was very bright. Very noisy hotel and could smell cigarette smoke in the room and we don’t smoke

It was easy to get to and hed a many caching to coom

The property around the hotel is ugly

They didint do housekeeping

Light above bathroom sink didn't work, iron didn't work, chair was worn, coffee maker in breakfast room didn't work. Appeared to be limited staffing to care of above.

There was no soap, or complimentary shampoos or body wash which you'd expect with the amount your paying. Main light didnt work in my room as well. Tv is awkwardly placed in the corner and not inviting to watch. Breakfast was decent and the brother that checked me in was friendly. Having said that I'll continue to book at the holiday inn even if i have to pay a little extra

Dirty hotel room , office chairs were stained and holes in celling covered by a bag . Breakfast food was running out before it ended , no waffle mix. Rushing you to leave room , check out was 11am and they knocked 3 times at 10:22, 10:30 and 10:50 . Would not recommend this place . The lobby and elevator area were covered in mud dropping and stains .

Overall good experience at this hotel, friendly staff, easy to get to and parking was easy. Room was clean and comfortable, carpet showed some sign of aging but everything worked and the a/c was cold! Breakfast was good and kept full. Would recommend staying at location close to Walmart and prices were fair as well.

All good All good

Omg I love my stay the co managerluna I think she has so much patience I loved her absolutely she is the best customer service person I have ever seen I think she makes the hotel the best thank you so much :)

Passable

It was a great trip, thanks!

Upon arrival, the guy at the service desk didn't seem to know what he was doing, took about 20 minutes just to check in. upon entry to the room there was no blanket on the bed, no towels in the bathroom and dirty dishes in the sink as well as trash still in the trash cans. it was warm in the room so I put the temp down to 69, during the rest of the night it was 75 degrees and would not cool down.

The room was cold and clean The coffee was awful in the room

Liz, at the front desk, is by far the best! She is kind and always attentive to your needs. She was helpful and familiar with this area of midland which made it easy to get our lunches and dinner

Breakfast was good as was staff

Great location

This hotel is for truck drivers only!!!! Its a distants out of the town. The employees at the front desk ABSOLUTELY RUDE !!!

There were stains all over the carpet and chair in my room. The bedspread on my bed was all ripped and the stuffing was coming out of it.

Clean that’s what really Matters the most to me.

Spacious rooms! Great value.

Staff was very friendly. I’ve seen the mixed reviews but all I can say is my stay was effortless and clean.

Passable

No

The staff was really nice and the food was great. The pool was nice and the kids enjoyed it. The room was big and spacious. Beds were comfortable. The bar-b-que grill and BBQ pit was dirty with rust. They need to be cleaned. I wanted to cook out but it was terrible out on the pool patio. Also the stove didn't work in the room; the knobs were falling off. The knobs wouldn't turn on the stove top.

I hated everything about it. For one, I walk in the two workers were fine, she gave me my room, I went to check to see if everything was clean & it was NOT. It was so nasty, you walk in and see visible dirt. I went into the restroom, there was a dirty foot print in there & you can see dirt around the shower. Then I checked the bed. Pulled the covers back to discover something that looked like dried blood , all over the topper. It was horrible, I made a video of it, told Javaiar about it and he said he’ll change my room. So he did. I checked that room it’s still dirty, he said he cleaned it himself but it was still disgusting. It seemed like he did not care. He was so unprofessional. I hated the fact that he even have that position. Then when I was checking in the room, the workers said they need a card on file for incidentals, they did not tell me they were charging my card $50, then when I asked about it, the sign they had was over the counter and turned towards them so they can only see it. When they pulled it out I got so angry because it should have been communicated. Then my $240 I paid for the entire weekend was non refundable when I was only there for 20 minutes. The entire experience was a -1 out of 10. I hated it.

Breakfast need to improve

For as busy as this hotel is with oilfield traffic, it was pretty quiet. The room I got did not smell clean at all. The carpet was terribly stained. There was rust spots in the tub. I didnt have any pans to cook with. One of the comforters on the bed was stained a nasty yellow color.

No maid service during stay and carpets very dirty.

I always stay here when traveling for work. I enjoy the kitchenette that comes with the room. It allows me to cook instead of having to spend money eating out every night while on the road. Perfect for extended stays.

The staff acted like they did not want to be there. We only had two towels in our room. No extra trash bags. The stay was not worth the price

Nothing. Toilet wouldn’t flush. Carpet was filthy with stains on sofa. New lady at front desk needed help checking us in. Hallways were dirty. Hotel catering to oilfield.

staff were nice. great ac! great water pressure and water temperature. the sheets were dirty. there was a bottle of juice left in the fridge from the previous guest. the bathtub looked dirty (but it wasn’t it was just scratched) and I couldn’t enjoy a bath. random stains were on the carpet as well as the small sofa. strange but not off putting.

Overall, we felt safe and the property was clean. It is very clear that the property and staff cater to the workers in the oil field industry which is very nice for them. Unfortunately, our booking was dropped by Hampton Inn in error and most hotels were booked so this was the best option at the time. The suite was very spacious and had a kitchenette that was nice for our longer stay. Overall, it worked but just not what we were expecting.

There were no towels in the room and coffee maker did not work.

The hotel was great. The room was nice, the staff was nice, it has a small kitchen and then as I was exploring I opened the fridge. To my surprise there it was, a gallon of milk from the previous guest. It was chunky and thick. It been there awhile. I notified the front desk, not to complain, just to inform. The gentlemen was very nice about it. Everyone has an off day. Even the cleaning crew. He apologized and offered to take it out. With all this being said, I’d definitely recommend and I would definitely stay again. Despite the milk.

Bathtub was not working and it was a mess to even take a shower.

The Hotel is a haven for those making money. Do not make reservations unless your ready to wash your own sheets before you sleep

The staff was real nice and very friendly

new favorite place to stay in Midland.

Had a wonderful stay. Our home lost power and booked a room here last minute. Pleasant staff. The room was a suite. Nice amd spacious. The temperature was adjustable and comfortable. Got some snacks during our stay. Good prices. Didnt have to leave the hotel. We forgot an item in our room and didn't and realize until after we left. We were able to retrieve it from the front desk later on. Excellent service. Definitely will stay again in the future.

Everything was great, including delicious hot breakfast!

The suites are extremely nice and the staff is super nice, the only drawback is the highway noise. Difficult for light sleepers.

The restroom was very clean. The bed and pillows were perfect. The room overall was great. The carpet and desk chair had some stains but i would definitely stay again.

Good place to stay! Me and my fiancé were here for a weekend and would definitely come back! The breakfast was actually pretty good as well, but really hated that the pool was dirty and not available (it was one of the reasons we booked here) but other than that a nice place to stay at.

We liked that you all have everything we need.

Everything

The front desk is always great

Nice clean quite and comfortable!!

We liked the small kitchen

Had a bad experience checking in (front desk was too busy on her phone talking about her weekend) and later while trying to retrieve another key (front desk was asleep nearby). 👌

The restroom have stains like someone thrown up. We wanted to used the sofa for an extra bed and it had dirty sheets that grossed me and my son out. The carpet had a bad smell and they were some crumbs of food in the desk area. Besides all the bad the lady in the evenings on the front desk was very polite the whole time.

Nice hotel with friendly staff. Parking was ample. Room was clean and spacious. The amenities of a refrigerator, stove top, refrigerator, etc were great. Would recommend this place to anyone.

The property was very clean. The room was very nice.

Good breakfast. Pleasant receptionist. Clean room with kitchen. A little pricey ($158.45) for what it was. A free bottle of water would have been a nice amenity. Only soap, shampoo, and mouthwash provided in the bathroom.

Parking in front on pavement is very limited. Most parking spaces (4) are handicapped but are often filled with non handicapped cars. Hotel management is very sympathetic to complaints and try to correct this. I don’t blame the management for this but the sorry inconsiderate S.O.B’s that do this to people that have difficulty walking and having to manage luggage as well....

Love the design of the room.

This was my worst hotel experience ever I booked the room for two nights and the first night nobody could open my room with all my belongings I had none of my clothes none of my toiletries and the stuff could not even get my room open. They put me in another room but did not even have a toothbrush available for me. They said they resolve the issue and the next morning again I was not able to get into my room when I got off work that day. I was told they would see what they could do about refunding my money and I still have not heard a word from a single member of the staff a week later. There is even a sign at the front door that says hundred percent satisfaction guaranteed or refund of one night and like I said the worst experience At a hotel I have ever had.

we enjoyed staying there. we liked it there being our first time. thank you

Excellent hotel....

Aweful Service, Aweful location! Horribly rude night receptionist!

Not enough parking. But good hotel. Especially like the rooms that have separate room for bed, 2 TV’s, good sized kitchen, and couch (area feels like a living room).

Had serious trouble checking in. Worked over 14 hours then went to the hotel to wait and wait to be checked in. Not a personnel issue, a computer issue. They finally gave me a room and had me finish checking in the next day. The people were friendly, the issue was not and apparently they have nothing set up for when their systems don't work except to inconvenience the customer. And no, they didn't offer any type of discount for the problem.

Pretty disgusted with this place. Trash in corner by wall, housekeeping just barges in no announcement, housekeeper was on her cellphone talking and also had her kid with her, so many flies, no dish soap or sponge for dishes, dishes were dirty and covered in grease so had to wash everything before use, bedding had lipstick and some black makeup on it (probably eyeliner), floors were nasty (stains and smelled terrible). I called to speak to the manager and was told he wasn’t in. House keeper also left trash on the floor. I came here because it was one of the newer hotels in the area, I am so disappointed that I wasted my money on this nasty place. Front desk staff also told me they could not bring coffee to my room (said that’s not something they do, but there’s coffee I’m the room when you check in) I had to go downstairs at 6 am with my 7 month old to wait for the front desk clerk to give me coffee for the room.

This hotel is in a weird location and it’s not very well kept. Most all of the handles on their cabinets where lose, the towel hanger in the bathroom was barely hanging on the wall, and the toilet paper holder was the same way. Also, the hotel itself stinks. However, the staff in the lobby were very nice.

All good

Great staff. Very helpful. Aimed to please for sure

Everything was fantastic until I went to the bed and found dirty linens on the bed. The brown stain was the size of a dinner plate and in plain sight, the middle of the top sheet where it was folded back, so whoever made the bed would have seen it when they made it. Not cool!!

Very nice place. Carpet in room had some holes in it. Other than that, great place. Pool was super!

Good clean and comfortable room. Quiet despite full. Parking available.

Stay was great but having issues with them chargeing my card even after i checked out.

The hotel was so nice, and just how I expected it to be! Loved it thank you so much!