Quality Inn Middleburg Heights near Cleveland Airport

Stained bed covers. Mildew shower curtain. Unclean tub and sink. Sticky floor. Awful unkept grounds. Large pieces of concrete lying around. Pool area covered in construction materials. Horrible accommodations. Ran out of breakfast foods-very minimal offerings. Do not recommend.

Good value for money

They have clean rooms

Upon entering our room, we were immediately met with a strong odor that made the room feel uninhabitable. The smell was so severe that we were unable to stay in the room. One member of our party, who has asthma, experienced breathing difficulties shortly after entering. We notified hotel staff right away and were told that a refund would be issued. Because we booked through Orbitz, we were instructed to work through Orbitz to process the refund. However, when Orbitz contacted the hotel, the refund request was denied. What is most disappointing is not only the condition of the room, but the fact that we were told one thing at the property and then received a completely different response afterward. Had the hotel simply been honest from the beginning, it would have been frustrating but understandable. Instead, we were left paying for a room we could not use due to its condition. I hope management reviews how situations like this are handled in the future and works to provide better customer service and accountability.

Todos muy amables buen servicio pero nesesitan mejorar la limpieza la cafetera estaba sucia la nevera sucia y el baño las cortinas sucias

The cleanliness of our accommodations was not entirely satisfactory. The sheets and floor were quite soiled, and there was no toilet paper provided. While other aspects were acceptable, we had hoped for a higher standard of cleanliness.

Building is outdated, but worked for a 1 night stay

Excellent staff..very clean and quiet

Everything was great. Thanks

The entry hall to rooms was filthy. Our curtains lacked enough hangers to hold drapes up and had big stains that looked like blood. The floors looked clean but were sticky. The trash cans outside were over flowing. The box Springs was torn and dirty. We stay in Quality Inns all the time but would avoid this one.

got to hotel and reported toliet was broken..not fixed for 2 days..bed linens were never changed in 3 days..called main desk to request towels on 2nd day they had none!!..3rd day went to main lobby to retrieve towels..terrible management letting the whole hotel become run down,,,never stay there again

Vanity mirror was separated from the frame, could’ve fallen off. Towel rack was rusty. Ironing board didn’t have a cover, bare metal. I had to use a towel as a board cover.

Rooms are not clean

I’m fine with the hotel and the area is good to.