Comfort Inn Cleveland Airport

Well….i booked 2 rooms for work and employees. My first impression walking in was a police officer talking to management about an incident. Then another customer asking for a refund since their room was gross. I haven’t even checked in yet at this point. My key card didn’t work at first. And there is a MASSIVE mold stain on the ceiling in the first floor hallway. This is all before I got to my room. But, I will say the room was clean-ish but the tv wouldn’t work. Bed was comfortable and sheets seemed clean. The curtain was semi ripped off. Shower was the best part but even the head wouldn’t stay on. Breakfast was okay though the drink machine didn’t work. Spent over $300 on two rooms for a “not great” experience. Honestly want a refund solely on because of the giant mold stain on the ceiling. That’s unacceptable. Staff was semi helpful. All of us who stayed there agreed when been in worst hotels but this is definitely not a good experience.

I have stayed in Comfort Inn in many states. This one was not my favorite! I stayed 2 times just because it was close to the school that my daughter went for summer camp. We stayed at the beginning of June and stayed on the 19th to 21st..The thing I like about this Comfort Inn is the rooms are clean, the Hallways are clean, free parking. The only thing that bothered me so much is the fact the carpet on the stairs is so dirty. The worst is where the breakfast area. The trush can is so dirty and always full! and mops and brooms are right there for everyone to see!! The breakfast is good but you get turned off the moment you see the trush can!! I have complained about this before when I stayed the beginningof the month. I thought maybe when I go back things would have been improved, but still the same. This time there's an older lady who told one of the staff members that the trush is overflowing. The staff member just pushed in the trush but didn't change the bag but its not just the trush can is always full but its also so dirty!! Please do something about that its so unhealthy!! But otherwise the staff are always nice and helpful.

This hotel does not meet the standards of other Comfort Inns I have stayed at. Very poorly maintained. There was absolutely no clean up at the breakfast area after other guest had eaten breakfast. Poor overall experience. Very disappointed.

mejorar el desayuno

Do not stay here you will regret it. Very hot the second you walk in to lobby. Front desk is very dirty. Food stains on the walls next to front desk. Lobby itself had visible dirt on floor. When getting out of elevator there were red stains on the walls, hopefully ketchup and not blood. Part of the drop ceiling was missing, third floor. Carpet in hallway extremely dirty. Room itself had some tile missing at floor level and upon looking closer the sheets had wrinkles in them that indicated obviously the sheets had already been used. Just had to look in the sheets to find hair in the bed. Enough for me. When complained to,Jit , the front desk employee tried to explain it away and wanted to give me another room. We went upstairs to room and showed him the problems. Then to second room, very dirty floor and sheets were not clean to say the least. AI this location and you will find almost exactly same complaints. Also, if you are told you will get your refund just call Expedia and they will take care of it dont believe that. Comfort staff just said they weren’t authorized to give refund and no one is there that can. Expedia took there word for it and gave up trying to get refund sending an email to me saying as much but would give mine a credit. Don’t stop there, you must stay with it and not agree in order to finally get a refund. Could go further but my point is hopefully clear. DO NOT STAY HERE!!!!!!!

There was no a/c in lobby. Very hot and humid out. Very noisy in my room. Always something running. Didn’t sleep well at all. Very old, looked dirty (stains in bathroom). Then shuttle didn’t have a/c. Garbage cans outside were spilling over, front entrance not appealing. Girl in morning not very friendly.