WoodSpring Suites Lexington

No hicieron la limpieza a tiempo.

Very good

Nothing Everything

No kleenex in room, bed was uncomfortable, the kitchenette had no supplies.

The staff was incredibly friendly and were willing to help when needed. They let us check in early to room due to the festival weekend. Beds were clean, but the place is very outdated. The tub had several clumps of hair leftover from previous uses, floors were sticky, fridge and freezer were not very cold at all. Building had a kind of stale odor. The shower was completely cold the morning of checkout.

Well they cancelled my room without notifying me OR hotels.com. I found this out only after waiting at the front desk for 10+ min (there was a sign saying they were helping other guests and would return in 10min). I finally yelled out for someone and they appeared and they said the GM canceled my room due to my credit card being declined, however, on my hotels.com receipt it says “due at property”. Why was a card charged prior?? They also said that there was no phone number attached to my reservation which I find extremely hard to believe. Mind you, without even stepping into the building, we saw multiple people appearing to be partying in the parking lot, small children running around unsupervised, loud music playing. Ultimately this place clearly has sketchy and unprofessional operations. One of those “you get what you pay for” situations.

The location Smelled disgusting, no lobby bathroom, bugs, room was not cleaned well there was liquid and sticky stuff all over the floor, the tub took hours to drain so only one of us could shower because hair and remnants was coming from the drain because it was taking so long to drain.

There was no breakfast. Only convenient thing was the location of the hotel. The beds were so uncomfortable, they give you one sheet and a light comforter. They give you 2 pillows on 1 bed and the pillow is so thin I had to fold it in half to get any sort of cushion. There were cockroaches in the bathrooms too and the ventilation had a major issue. The cigarette smell in the room and entire hotel was awful too.

cancelled our reservation without even letting us know

We had booked this hotel and had chosen the option to pay at site . The day of we tried logging in to see if we could pay online and there wasn’t a option to , we get to the hotel and we were informed our reservation had been cancelled bc the place was sold out they had tried to pull the payment the day before and were unable to and where it didn’t require a ph# on file they didn’t have one to call but they had my email . Said they were unable to contact me and cancelled our stay and our room had been taken . Ridiculous considering it said “pay at site “ regardless of it selling out it wasn’t in the description and like I mentioned they could’ve emailed me .

Exceptional

Did not to many dope dealers Never cleaned the room, never took out the trash, never gave any new wash cloths or towels . Not happy requesting a refund or at least 1/2 back

Location was good. Way too expensive for what you get. The toilet was broken.

The location The staff was rude, they rent it out long term so overnights are shorted even a coffee pot. Oh wait you could purchase one.

The actual room itself had spots around the window, on the ceiling, and parts of the walls. It was almost like it was an old apartment building that just got converted into a hotel. We have to shake the comforters out because there were spots on the comforters. I wouldn't recommend staying there again.

The room smelled like smoke , it was dirty in the kitchen and especially fridge. The ac was mainly where the smoke smell came from. I got back with a sore throat because of the bad air

Very good

Yes

Nice place kitchenette

Nothing The staff