Red Roof Inn & Suites Lexington - Hamburg

Location and cost Pool was not maintained or open

Friendly staff. Convenient location. Good prices. Cleanliness.

The front desk staff were very sweet. No pool, dirty, stained, tub didn't drain, mold.

Convenience to everything The bathtub wouldn’t drain well at all and kept filling up during the shower and the bottom of the tub was slippery so you had to be very careful when moving around not to fall in the shower

Staff all of was the best

The location was in such a good spot that even the homeless and sex workers had easy access to necessities and the interstate. Dirty, no housekeeping in 4 days, tub nor sinks drained, light bulbs out, only left two towels per room, the price was jacked up to 3 times the normal rate and defied a two start hotel not a 3.

Great location for us! Railbird festival, overall seemed close to most things. Satisfactory on cleanliness and staff. Stayed 3 nights and never heard any noise through the night. Overall satisfied would score a 7-8! Little rundown, pool was closing and that was not disclosed.

Unclean room, stained linens, showered hardly worked.

Poor

Passable

Front desk is amazing and very helpful Needs upgrades

Hallways not fresh. People that must live there hanging around outside entrance ways and smoking. Pets not on leash.

Clean room and convenience of location Lots of people outside

Exceptional

Bad

Bad

I was well pleased that the front desk worker was willing to give me a decent and clean room after I shared with her that the room she assigned me was not clean and I did not feel comfortable sleeping or showering in that room, and the area was somewhat questionable/did not feel safe. So, I appreciated her kind customer service

The ladies at the front desk were very friendly and shared sights we needed to see Wished they had a breakfast bar

The staff members we dealt with were amazing! The property is not up kept. There were cobwebs and dust all over the ceiling and walls, as well as stains around the room. Glad we checked whether or not our first floor windows were locked, because they were unlocked. We locked them ourselves. We had a view of an old mattress leaning against a wall outside. The exterior doors were loudly opening and slamming all night.

Do not stay here! This experience has finally taught me not to cheap out. The rooms need a remodel. The couch was stained. We only had a travel package of tissues. There weren't enough towels and the desk clerk only gave us more grudgingly. When we came back to the hotel the second night, the police were there for some sort of altercation. They returned the morning we left. The equipment in the exercise room did not work. This was definitely one of the worst places I have ever stayed and probably the worst one I have ever found on hotels.com.