Marriott Lexington Griffin Gate Golf Resort & Spa

Nice hotel and beautiful golf course. The hotel’s gym wasn’t all that. Cardio machines were loud and in need of maintenance. The AC unit in the room was also loud, but we didn’t complain to the hotel.

Overall, this hotel needs a major overhaul as its age is sadly overshadowing the positives of the hotel.

On top of this, the room we were given had a broken AC unit that did not cool the room from the 78 degree temperature we arrived into despite maintenance coming to look at it. So there we were a family of 5 piled into one bed with no AC on a warm night in June with no offer to make it right for $195 a night.

Clean hotel and friendly staff

Exceptional

Location and a beautiful property The breakfast that include only cover two people even though there was three guests. Also very loud not very relaxing for being a spa hotel.

Good breakfast ********************************

Exceptional

Very nice resort.

The check in was chaotic and the check-in person wasn’t friendly or welcoming. She was blunt and to the point. There was no one to greet us or welcome us into the hotel or guide us or ask us if we needed anything. I had to keep asking questions. I had to ask a staff twice if they would bring cups to the room because they didn’t place any in there. There was no microwave in the room. The bathroom door does not have a lock. The a/c made noises all night long and it wasn’t that cool even when I turned the temperature down to 68 degrees. The indoor pool and hot tub needed to be inspected so we couldn’t get in and use that. We did use the ones outside and they were in good condition. I liked the areas for socializing and fire pits. I also liked there were bibles in the drawer because I didn’t bring mine with me. What I would recommend is that the customer service people be more friendly and welcoming.

Exceptional

Clean and incredible pool

Quick stay. Staff was incredibly friendly. We had an issue with our air not working at night but couldn't move rooms (our choice) due our daughter being sound asleep. Staff was very apologetic and offered to get engineering to look at it. We declined until the morning to not wake the baby. They promptly brought a fan to help cool off the room. Room could have used a slightly more thorough cleaning but was not dirty by any means. Would absolutely go back. Golf course is beautifully manicured and pool was great.

Beautiful surroundings and furnishings. Pool area and amenities were nice. Unique bourbon opportunities and great location to the area attractions. Had to go to the front desk more than once for help because no one answered calls. Valet was not worth it and I only did it one night because it was never staffed and no one was available for calls to retrieve my car in advance and had to wait more than twice for the front desk to find a valet. There was a terrible sulphur smell in my room and colleagues room. She had to move rooms and I had to keep my window open.