Courtyard By Marriott Dallas - Lewisville

Looks and feels a bit dated. Big space in the bedroom, but the Aircon is noisy.

Exceptional

Easy to locate. Clean facility Ac unit made a rattling noise. Only one elevator for three floors.

Exceptional

On the walk to the room, the hallway smelled strongly of cat urine. The room itself was clearly unfinished — no artwork on the walls, minimal lighting, and stained bedding and curtains. There were bugs flying around the ceiling that appeared to be mosquitoes. The room also had a noticeable odor. It was completely uninhabitable. My husband and I ended up sleeping in our car rather than staying in that room. I requested to speak with a manager before leaving. I was told one would call me the following morning. No call ever came. I called back two days later and was told the manager — Yusuf — would return my call. Again, nothing. When I called a third time from my home state, I was asked if I had booked through a third party. When I said yes, the staff member put me on hold, came back, and told me to "deal with the third party." When I asked why the manager had never called me back, she said her supervisor told her to direct me to the third party — and then she hung up on me. This is an appalling failure on every level: the room, the cleanliness, the safety, and the customer service. Hanging up on a guest who has a legitimate complaint is unacceptable

It's really nice. It's a great area, and the entire staff is very friendly. They make you feel very welcome from the moment you arrive The rooms are not serviced every day, so the staff should be more attentive when guests need towels or other necessities. In my case, my room was not cleaned for three consecutive days. I called several times to request service, but no one ever came. This is something that needs more attention and improvement.

Hotel ran out of coffee for guests in the rooms

Stayed for a night. Staff was great. Room could have been cleaner. Great location.

Superb

Superb

Very good

Be on time

Canada went above and beyond to accommodate our needs. Needs updating

Canada went above and beyond to accommodate our needs. Needs updating

Very good

Staff very friendly and helpful

Perfect!

Passable

Sleeping My deposit for room been pending for more than a month

Sleeping My deposit for room been pending for more than a month

Very good

The stay did not meet my expectations. When my son and I arrived at 9 PM, the front desk was closed, and we waited nearly two hours for the next employee to arrive. I was first given a room that was already occupied, and my key had to be reactivated multiple times. The water in the shower was extremely hot, making it difficult to bathe safely. The elevator was also out of service for several days. Overall, this was one of the worst hotel experiences I’ve had.

The people but the first night we got there and could not check in there was sign on the desk said be back at 11… we got there at 9 There was no one to check us in at 9 if it hadn’t been already paid for would have left. The bar tender saved the night by offering people food and drinks. There was a steady line of people coming in to check in and no one was there. It was a mess and no one offered any consolation when I checked out on Monday! Terrible service!! Marriott Courtyard in Lewisville Texas

The people but the first night we got there and could not check in there was sign on the desk said be back at 11… we got there at 9 There was no one to check us in at 9 if it hadn’t been already paid for would have left. The bar tender saved the night by offering people food and drinks. There was a steady line of people coming in to check in and no one was there. It was a mess and no one offered any consolation when I checked out on Monday! Terrible service!! Marriott Courtyard in Lewisville Texas

Exceptional

Clean rooms. Very comfortable. Great price.

Superb

They need to improve on their breakfast options

Very good

Ivy T.

Yes

Rooms wete clean and fresh. Front desk was quite helpful at check in.

No entanto, a limpeza deixa a desejar. Ela não é realizada diariamente e, quando ocorre, costuma ser superficial. Não há uma higienização mais cuidadosa do quarto, como uma aspiração adequada do carpete ou atenção aos detalhes. Em alguns momentos, percebi sujeira acumulada em áreas menos visíveis, como embaixo do sofá, o que transmite uma sensação de pouca manutenção. O ambiente também apresenta, por vezes, um leve cheiro de falta de ventilação ou limpeza mais profunda. Além disso, notei pequenas inconsistências no serviço, como itens do quarto que não foram repostos corretamente após a limpeza. No geral, é uma boa opção pelo custo e pela localização, com excelente atendimento na recepção, mas o hotel poderia melhorar significativamente no padrão de limpeza e cuidado com os quartos.

did not participate in breakfast

Staff is nice, kind and welcoming. The condition of the hotel appeared old unfortunately. The elevator broke down but was able to fix it by the next day.

Mrs. Kanada at the front desk was incredibly helpful and made sure our stay was comfortable! Conveniently located right along the highway with no road noise...bed was extremely comfy!

It was a nice hotel. It was quiet and peaceful.

Bathroom smell terrible

The extra bed and the view was amazing.

Room was clean and staff was nice

The floor of the shower was extremely slippery, and dangerous! When I stayed at a Marriott in Lake Jackson, Texas with the same type of slippery shower floor, the manager apologized and told me that the house keeping personnel had forgotten to leave a rubber bath mat in the room when it was cleaned. When I reported that there was no rubber bath mat provided at the Marriott in Lewisville, Texas, I was told thot no rubber bath mats were provided at the Lewisville Marriott. After I reiterated that the shower floor was entirely too slippery, I insisted that the hotel give me an extra bath towel to place in the bottom of the shower floor. This is an accident just waiting to happen!

Room was clean and comfortable. Staff checking in and out were friendly, curteous and professional.

Good check in service and clean room!

Nice

The room was clean and smelled nice, check in was quick and simple.

Great stay

Good

Room was great! Staff was great! The bar was kind of sad. They had very little to drink and not very many options. I couldn't believe in the morning there wasn't a hot breakfast and the young man said I had to buy my mother a coffee. They double charged me at the bar the night before. I had two 83 dollar charges, instead of 1. Both printers in the business area wouldn't print. One said it was sleeping, even after i unplugged it twice. The second printer needed toner. Great facility, but not stocked up on things needed.

Good room for the price

Good place but should add complementary breakfast.

The 2 queen room we reserved was not available when we arrived. The staff offered a 1 king room instead. It was late and we were tired, so we agreed. The front desk was only supposed to charge my card $0.54; however, they incorrectly charged $90 to my card (above the $102.46 we paid through the hotels.com app. The rate advertised was $89/night). We went to unload our luggage and the hotel had no luggage carts. Walking to our room, the marijuana smoke was so thick, it was difficult to breathe and I started feeling the effects of the drug in the air. The room itself was not clean. It was well below any standard of cleanliness. Among other things, there were chips strewn across the floor. There was pubic hair on the toilet. The marijuana smoke was as thick in the room as it was in the hall. It appeared as though someone had been using that room to smoke and eat just before we arrived. My kids and I returned to the front desk to cancel and request a refund, but the front desk person didn’t know how to process this. They were unable to provide any documentation supporting that both charges were refunded. I eventually left with nothing but their word that the $192.46 total we paid for the wrong room (which was advertised as $89/night), would be returned. I sat in the parking lot until the effects of the 2nd hand marijuana smoke wore off and I could safely drive to another hotel.

The room was clean. The staff was helpful. The price was fair.

It was ok

We didnt order breakfast

I’ve stayed at a lot of hotels in the past but this was by far the best to stay I’ve experienced. From the front desk to start off they were excellent and extremely smooth with the service. I had no issues. Moving onto the room the room was completely spotless and full of amenities. The staff was very friendly and the hotel overall was a great experience. I will no doubt be visiting again.

Stayed for two nights and the first morning my card key didn’t work in the back access door and had to go get the card reactivated.

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It seemed like my room may not have been cleaned thoroughly or perhaps it was done in a rush. There were hairs in the shower and a noticeable stain on the vanity from what appeared to be a brown liquid. Additionally, the toilet required holding down the handle for an extended period to get it to flush properly. Another issue I encountered was the lack of hand soap in the bathroom. When I tried to use the hotel room phone to contact the front desk and request some, I discovered that the cord connecting the phone to the wall was missing, leaving me with just the handset. I eventually went down to the front desk where the young lady was very polite and apologetic about the phone and the missing hand soap.

The room was clean and the staff was very nice and helpful.

It was fantastic

No good

Sparkling clean room

We only stayed one night but it was such a nice place we will be back when we are in town

There was mold all in the bathroom

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Clean and safe

The property was a bit older, but it has been taken over by new management and they are planning improvements. The staff was cordial overall, a maintenance guy was very friendly and responsive, and when I did have some problems that might have ruined my trip, the manager went far out of her way to make everything right. Very professional treatment.

The Hotel was very clean and a cleaning staff was available at all times. My only issue was the TV in the room I had didn't work the entire time. I didn't bother about it ,because I was only in the room long enough to sleep. Another issue is the parking lot of the hotel needs to be larger especially because you have to pay for parking daily.

Great time. Rooms were clean staff was friendly

Great location for business trips. Staff is great. I use this hotel when traveling to my corporate office.

The hotel was in a great location. I felt anything we wanted was within a mile. The only issue was it just seemed that the hotel was a little older. There seem to be a few things broke in our room but it wasn’t anything terrible. All in all, we enjoyed our stay.

Surprise charges on my card for “incidentals” included a charge for parking in the hotel lot.

Loose toilet seat was a pain, and mini-fridge is inside a cabinet so overheats as no way for it to vent, so didn't get very cold. Other than that, it was nice and staff was very friendly and accommodating.

We checked in and the staff was great, once we got to our room it was extremely hot and would not cool down for our whole stay. I checked the bed as I always do, no bugs thank goodness but there was black specks on the bed but were easily removed. We knew breakfast was not included with our stay but we ordered a breakfast bowl and 3 French toast and they were all made incorrectly and it cost $70. We were also charged $40 for the two nights we stayed, after we payed for our stay already and the I got a receipt at the end of the stay and we were charged for parking both days, with tax on each. We also had no room cleaning during our stay, someone had came in because the toilet paper rolls were taken off the holders and put in the corner of the bathroom, but the bed was not made and no clean towels. Also we could not stream on the tv, there was an option but it would not let us go to Netflix or even rent a movie, we only had basic channels. Overall it was not a great stay, we had already spent the money and it was nonrefundable so getting another hotel was not an option. For how much the hotel was I don’t recommend staying at this location.

Was a good stay over all the only thing is that the elevator is on one side only.

No com

Friendly staff

The water smells a little funny

Lots to do in the area. Room was clean and spacious. Parking is minimal.

Chantel was amazing at the front desk! Super kind and professional!

Front desk lady was very kind and helpful

My second stay at this location and always feel safe and comfortable.

Everyone I encountered was amazing and friendly. Anytime I am back in the area, I’ll be staying again.

Near a highway, yet very quiet and away from busy strip mall like businesses.

Very clean, easy check in and check out.

Clean

Customer service was great.

I enjoyed my stay. The bed is comfortable and the shower was clean.

Property was very nice and clean. Nicely decorated. Rooms were nice and clean.

The rooms were spacious and the beds were comfortable. You can order a quick breakfast with Starbucks coffee available. The is also a little market for quick snacks/drinks, or other convenience items. The negatives were only 3 sets of towels were available for our 4-person group. The adjoining room had screaming children who woke us up. The air quality was bad walking down the hall due to marijuana smoke.

Sierra was so welcoming at front desk!

The fire detector was hanging by a wire from the ceiling. The sink only had hot water and the shower barely had hot water. The A/C was broken in our room. Both ice machine were out of order. And 1 of the 2 elevators were out of order.

We enjoyed our stay

As we walked in service was automatically great. The room & hotel in general was gorgeous & comfy. This is probably the best hotel we've stayed in. Will stay here again in the future.

Very helpful and polite women at reception/front desk. This place is great

Front desk staff are excellent!!

Very nice property. The rooms are large and comfortable. The staff is phenomenal!

It is 7 minutes from mu job.

Easy breezy

Good and charm place

Housekeeping super friendly 100/100 Thank you

Staff was awesome!

very comfortable, probably the most comfortable bed I had in a long time!

The stay was very comfortable and clean

Hotel was okay, they did not have a cart to load my luggage in to take up to the room so we had to carry it all upstairs. Just made it a little more difficult to carry and then when leaving. Overall was a safe place to stay in a good area. Did not get chance to use the restaurant. Water from shower had a smell to it.

I could smell weed in the corridors most days. It was convenient for my location, but there are plenty of other hotels near it, so would use those in future. Not recommended.

The only thing i didn't like too much was the hot water did not get hot. I turned it on abd waited forever but it was still cool. And the tv would jump on Netflix back to the main menu alot. Other than those 2 things i really enjoyed mu stay abd will be back

Staff was horrible. They behave like they are not here for a job. Attitude was so bad

Q

Nice, clean friendly

Nice , clean, friendly

It was relaxing

Easy check In & check out, staff were friendly.

Great hotel for the price. We always stay at a Marriott!

Very quit but able to get were I need to

The property was safe the parking was very easy the staff was very nice and helpful the food was okay I would come back to this particular property in the future thank you

The property was neat and clean staff was very nice and helpful the food was okay the convenience was the location and I would come back there again thank you

Clean, fresh linens, towels were good- room was perfectly cleaned when we arrived. Wish the a/c was colder- in T

room is pretty big, clean, AC is pretty quiet as well

The property is client and in a great area with plenty of restaurants and shopping with in minutes. The staff is quick to respond and very kind.

The stay was ok I was hardly at the place they didn’t not mention that they charge for parking and was charged for on my card

The Staff , the young man has never bartender before but he did an excellent job with guidance

Thanks

The Bed was super comfortable Love it and the balcony was a huge plus !!! Can’t wait to come back.

Clean room and courteous staff

Everything was great except the air conditioning did not get cold like we like it and the fan on it ran all night long. The coldest it would get was around 76 degrees.

Overall very nice

Great hotel

It was clean

Clean comfortable rooms great location.

The sink was clogged, and the room smelled like weed

It was not to bad but coffee machines not work and morning i leaved early but front desk they don't serving coffee either

Room service only once every two days and only one small trash can

Na

5/5

I gave this place a five star because our stay was amazing. All the staff were courteous And accommodating. The room was very clean & Comfortable. If we were ever in the area again, I would definitely stay here!

Otherwise the facility was clean and the staff very friendly.

Very clean

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My price on Expedia was different from the price when we checked in. And was charged for parking for each night

Courteous staff . Easy access to I35. Nice area

Unsafe, my vehicle was broken into, building had no security cameras even thought it’s 2024.

Highly recommend this hotel! Newly updated and everything was superb! Nice bar and lounge area. Will absolutely book here again next time we are in the area.

Unfortunately, there was a terrible leak from the ceiling in my room. It dripped in the bed my son was in all night, to which I believe resulted, from a storm. When I informed the front desk, they didn’t offer to move us or some type of compensation for the inconvenience. This hotel should not be able to wear the brand name Marriott. The front desk clerk which happened to be an old disgruntled man was rude and unwelcoming. Never again.

My stay was ok but the front desk worker was EXTREMELY RUDE to the person in front of me. I wanted to cancel my stay but I couldn't locate another hotel with vacancies in the area. I'm not sure what is name was but he was screaming at the person in front of me. The time was 12:30am on May 4th, 2024. The guy in front of me told him that he had paid for the incidental in advance. The man behind the counter called him a liar, told him to find another hotel for the night. He was screaming at a 10. I felt so uncomfortable and sorry for the man in front of me. I felt like it was completely unacceptable and unnecessary. I view Courtyard in a very dim light now. He disrespected the guest to the point where I was embarrassed for him. The customer just held his head down as to say, "Ok sir, you win". Please, please do better with front desk works. I'm not sure if I will ever stay at a Marriott property again😥

Friendly staff

Staff was amazing!

Friendly staff

Close by to many things

A bit run down overall, guest dryer didnt work well, shower in room had a drip from the shower head that was fairly loud and led to mold.

The hotel was clean and comfortable.

Food was poor

Complimentary water was not provided.

Nice hotel with walking distance to good restaurants. The room was clean but slightly outdated. However, the service was excellent.

The calmness and great customer service 👌

Jarred was amazing he made sure my stay was perfect. I picked this hotel mainly because of the outdoor fireplace and when I checked in the first attendant lied and said no it don’t work…. So I was disappointed, me and my friends went out to meow wolf and had a blast. We get back to the hotel and I decide to ask the new attendant (jarred) if we could use the outdoor fireplace and he said no problem and fired it right up no problem. Jarred is the man and I hope he is there next time I come through