Holiday Inn Express & Suites Louisville N - Jeffersonville by IHG

Rose and Shay was very professional very helpful. The staff was very nice for the breakfast rooms were clean. I give you a 10 out of 10.

Location N/A

Everything was amazing and great rooms

Unfortunately, things got worse on the second day when we were locked out of our room for over an hour. I had a wedding to get ready for, and this delay made us late. We were told we could not move to another room because the hotel was full. The maintenance employee never arrived, despite being told he would. A housekeeper did his best to help, but he had never handled this type of repair before. Being locked out for over an hour and made late for an important event, with no compensation or apology offered, was very disappointing. There was also confusion regarding our reservations. We had booked three nights under two separate reservations and were told at check-in on Friday that everything was set and there would be no issues. However, on Sunday we received a call demanding that we check out. When we tried to get assistance, the front desk staff were not helpful and mostly talked about being overworked instead of resolving the problem. The housekeeping staff provided far better customer service than the front desk and were the only employees who seemed genuinely interested in helping. Overall, this was a frustrating experience, and I would not stay again

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We were pleasantly surprised with this hotel! The rooms were clean and spacious! Only request would be there would be blanket set for the pull out couch in the room. The beds were comfortable and breakfast was nice!

Great breakfast

Superb

Hair was in the bathroom.. nice location, cleaning hotel will visit again

The breakfast was good. The server was very helpful. Oy problem was room was still was being cleaned when we went to it. Coffee machine sucks.

Nice beds. Loved the breakfast We had a two night stay and they locked our cards the second day and couldn’t figure out how to unlock them so they gave us a master key made us late to where we needed to go

Superb

Very good

Exceptional

Staff were friendly and helpful...breakfast ladies went above and beyond to make sure the breakfast bar was clean and well stocked. Our room was comfortable, accessible, and quiet. The shower was exquisite. Loved the Dove brand soap/shampoo/lotion. Bathroom floor/grout could use a refresh...dusty cobwebs in corner behind door.

Superb

Breakfast Shower had very weak pressure and the shower door jams were extremely filthy

Exceptional

Exceptional

The staff was very polite. Our room and lobby was very clean. The breakfast was good and enough to choose from for the whole family. The only drawback is to walk down to the resteraunts you have to walk around the parking lot as they dont have steps of any kind down to them.