Quality Suites Irving-Las Colinas

As has become the norm for this outstanding hotel, Customer Service from the Manager and Front Desk staff was and has always been AH-MAZING!! Not a thing, everything was outstanding!

Passable

OUTSTANDING CUSTOMER SERVICE BY THE FEONT DESK GENTLEMAN! HOTEL AND ROOM WEEE PERFECT IN EVERY WAY! ASTOUNDING HOTEL ESPECIALLY FOR THE PRICE! Nothing

Great location excellent room Everything was great

Location Old, carpet smelled, tub had a crack, bed uncomfortable

I reserved accommodation for six people, but on arrival the hotel said it was overbooked and could only offer a room for four. I received no prior warning. I had to book a nearby hotel at a much higher price.

Hotel is well-maintained and quiet. Room type reserved was not available at chrck-in. Airport shuttle has limited hours and must be booked in advance.

Moneys worth

Good

The bed was super comfy. Pillows on bed were small but the smell was hard to ignore, had to go found with my spray deodorant. Couldn’t walk without shoes on.

Superb

Very good

I appreciated how helpful Carol, the manager, was throughout my stay. Check-in was smooth and seamless. BEDS WERE VERY COMFORTABLE! The room cleaning lady was very helpful and left our rooms spotless each time. I did have to pay a $50 deposit, although Booking.com didn't mention it, and neither did the confirmation email or welcome letter from Quality. The disappointing parts were due to the building's age. I had no cold water, only boiling hot water, which made showering nearly impossible. Carol had someone sent to attempt to repair the water adjuster 3 times, with no fix. The solution Carol proposed was a credit for my next stay at any Choice Hotels since all rooms were booked. Breakfast could have used some improvement. Laundry room wasn't usable due to "delayed parts"

The first room had mold, the second was a lot better. Property had a weird funky smell half the day, the other half it smelled of weed.

I wish I would have paid more to stay somewhere nicer. The whole place smelled weird (especially the elevator). All my clothes smelled weird when I came home. The location was terrible too. No sidewalks. All the uber drivers kept getting lost and the roads were all bumpy. I really wish I hadn’t stayed here.

Location Rooms are not up to the 2 star hotel

Hotel has a mildew smell all throughout the entire building. Definitely worth just looking somewhere to go instead of wasting your money here.

A smell of mildew smacks you in the face upon entering the room, but otherwise nothing special or remarkable about the place. Okay breakfast and location. Beds and place in general need updating, but are comfortable overall.

Had no issues Had no issues

Everything was great! Was exactly what we needed