WoodSpring Suites Houston IAH Airport

The rooms are dated which is OK as long as it doesn’t smells. There is a mini kitchen refrigerator worked fine but it’s rusted on the outside the fan/ ventilation over the stove is nonexistent. You just see wires. The bathroom had a moldy smell. The curtain by the window had mold on it . It was missing a couple of hooks to keep it all the way up and in place There is a smell to the room itself just smelled moldy the arm chair at least should be re-wrapped I never sat in it. I got sick from being there, and I didn’t even spend the whole time there. The gym is ok had no issues there.

Nothing. Rude staff 2 out of 10

The kitchen utensils were nice to have. They help me make my meals and eat with. I like having a regular refrigerator.

No me gustó cuando hice el check in ni me dieron la llave de mi reservacion porque no estaba la persona que me acompañaba y ni el baño me dejaron usar

Easy to get food near by and near family resident

No breakfast served at this location. Staff and accommodations.

No breakfast served at this location. Staff and accommodations.

Bed was super comfortable and the room came with a kitchenette and an actual full fridge. The hot water worked worked and there was no b.s. with the key card not working.

Exceptional

Check in was a hassle. I was told I couldn’t have a room to myself and that someone else had to be in the room with me and they would need to be here as well to scan their ID. I have never in my life heard of a hotel requiring 2 people in a room. After finally getting in the room, all of the light switches were worn out and hard to use and the room had a horrible stench. Staff was friendly but that’s the only good thing I can say about this place

Exceptional

Was there late night. Left early morning. Was just a bed to sleep in

Everything was nice, has a stove, dishwasher and everything l. Just the beds weren’t that great.

I love this property. I keep coming back for long stays. Never had a bad interaction with the staff. They’re all nice & helpful. Other occupants are super nice. The hotel offers a kitchenette, full size fridge & separate sink for the food area which I love for how long I stay here. I love everything about this place

I love this property. I keep coming back for long stays. Never had a bad interaction with the staff. They’re all nice & helpful. Other occupants are super nice. The hotel offers a kitchenette, full size fridge & separate sink for the food area which I love for how long I stay here. I love everything about this place

Staff is rude and judgmental especially the manager I won’t be staying here again not worth a dime.

The location People gathered on the street shooting dice. There was living at the hotel

The location People gathered on the street shooting dice. There was living at the hotel

The hotel had a terrible smell, from the lobby to the elevators and in the room. I had to go buy room spray for my stay. It didn't do much to mask the smell.

I walked in the room and walked right back out so I could check out. This place isn’t nice and doesn’t feel safe (to me). Staff was very nice and helpful though. The room and property is clean, but it just looks run down. And you can tell people live on property which is a red flag.

Nothing.. The staff mainly. The property is horrible. Oh and the staff is clueless..

The staff mainly. The property is horrible. Oh and the staff is clueless..

Good

I loved this La Quinta hotel.

I book on booking.com for a room and when I get there they didn’t have a room available The service

Very minimal items in the bathroom. Be sure to bring your own shampoo, conditioner, and body wash. For some reason the desk clerk came and knocked on our door at 8AM to ask if we were going to check out at 11 or going to extend a day. Surely I hope he wasn’t waking everyone up just to ask that question. You would think if I was going to extend, I would have just walked down to the desk before checkout to let them know I needed to extend.

I checked into this place but did not stay because the room smelled of urine and the floors were greasy and sticky.

Air on and friendly staff

This was a very nice hotel for the price. Kitchen had everything you needed to cook with. Employees were very helpful and friendly. I loved how there was extra security to get into the actual hotel area. 2 diff doors to open with your room key. I would definitely stay again.

The staff are sooo nice and so I want to make that clear. But I would never ever stay here again.

staff was nice rooms were not clean.

staff was nice rooms were not clean.

Bad

Dirty room. Sheets were stained and full of dark hair. Floors were super sticky. Dog barked for 1.5 hours straight in room across from me and staff did nothing about it and wouldn’t allow us to move rooms. We had a very early flight and didn’t get any sleep at all because of it and the loud neighbors.

.

Nothing The place was very nasty and the odor was very terrible... The guy gave me 3 different rooms and I just ended up checking out

The place was very nasty and the odor was very terrible... The guy gave me 3 different rooms and I just ended up checking out

Good

I book on booking.com for a room and when I get there they didn’t have a room available The service

Location

Location

My room had pet hair everywhere

Modern looking room with a kitchen..lots of parking

Exceptional

If you are flying out of IAH, this is the BEST place. The location is perfect. Only thing was they didn’t have any ice machines. Just ice trays in fridge in room and if you’re just there for a short stay you won’t have ice! Other than that, staff was so nice room had everything you need.

the staff was great and friendly. however, i got a sheet of paper if a different policy than stated online. had i known the hotel policy was like that before i stayed i would have never booked. this place is ridiculous. getting a new set of rules upon arrival. we only had one pillow. they come to check if your room is clean.

the staff was great and friendly. however, i got a sheet of paper if a different policy than stated online. had i known the hotel policy was like that before i stayed i would have never booked. this place is ridiculous. getting a new set of rules upon arrival. we only had one pillow. they come to check if your room is clean.

Exceptional

After dealing with several flight delays due to the storm in Houston i get to the hotel to check in and i find out that the company tries to charge you card at 7am and if it doesn’t work the cancel the booking.. i selected the pay at property option for payment so im pretty sure its not allowed to charge someone beforehand and cancel their booking, my card was locked and i was sleeping and no one notified me of this being means of a cancellation. This isnt even the worst of it, due to there being spring break, rodeo fest, and the mba game ALL hotels were sold out and i had to sleep in my car because i had no where to go. Will never book here again.

They cancelled the reservation without my permission just wanted to add another room

The room was run down had a hole in the bathroom door cabinet fell apart I will give negative 10 they need new owners that will fix things

Close to airport, let us check in very late. Never been to a hotel that should tell you to byob…bring your own blanket.

Nice size rooms floors could have been cleaned better, other than that nice hotel.

Nice size rooms floors could have been cleaned better, other than that nice hotel.

There was mild on the curtains, the fridge was rusty, and the room had an unpleasant odour. Staff was friendly though.

There was mild on the curtains, the fridge was rusty, and the room had an unpleasant odour. Staff was friendly though.

PEOPLE JUST ALL OVA THEY PLACE SAVE HOUR NOBEY DOBT STAY HERE

Stay was great. The staff was helpful. The hotel was clean and peaceful. For an extended stay everything went well. Some furniture and appliances should be updated in the near future.

Stay was great. The staff was helpful. The hotel was clean and peaceful. For an extended stay everything went well. Some furniture and appliances should be updated in the near future.

They charged me an extra day for changing the dates of stay

Room was big enough but bed moved constantly and felt unstable. Ac worked fine. Policy is to have all adults show id to check in is ridiculous and waste of time. Please change

Room was big enough but bed moved constantly and felt unstable. Ac worked fine. Policy is to have all adults show id to check in is ridiculous and waste of time. Please change

The room smelled like mold it was nasty The whole hotel stink

Staff helpful

Staff helpful

it was a nice stay

it was a nice stay

Great service

Great service

Tv Ian work toilet

Tv Ian work toilet

Great room

Great room

I never saw any breakfast so this location must not have had it. I like the location

Staff & system!

Peaceful Kitchen and location

It was a nice place to stay

The price , location You 've paid $2.00 a day to get room service , and then they wait 2 weeks before they even decide to clean your rooms. The last time I stayed at this location, they sprayed for roaches, but this time, no one ever sprayed , my room had roaches

It has a bad smell. Manager wouldn't approve my 2 nights for refund. Due to death in family.

It has a bad smell. Manager wouldn't approve my 2 nights for refund. Due to death in family.

Staff lol

Staff lol

No breakfast was served

The sheets were of hard fabric and colors of pillowcases did not match. No one vending machine. Entrance was dirty... It was neat but dirty.

The sheets were of hard fabric and colors of pillowcases did not match. No one vending machine. Entrance was dirty... It was neat but dirty.

The room was very dated and not the cleanest. Definitely not how the photos look. And they charged a $50 non-refundable pet deposit which wasn’t on the listing, would have been nice to know it was non-refundable. I gave 2 stars because the staff was great and helpful otherwise I would have left no stars. Would not stay here again.

The room was very dated and not the cleanest. Definitely not how the photos look. And they charged a $50 non-refundable pet deposit which wasn’t on the listing, would have been nice to know it was non-refundable. I gave 2 stars because the staff was great and helpful otherwise I would have left no stars. Would not stay here again.

Room was old and furniture was in very bad shape. Room had an odor that was unpleasant to me. It hit me in the face when I opened the door. Hotel needs a ice machine. I was told to use the ice in the the

Room was old and furniture was in very bad shape. Room had an odor that was unpleasant to me. It hit me in the face when I opened the door. Hotel needs a ice machine. I was told to use the ice in the the

The carpet needs to be changed it holds a smell. The staff goes out of their way to keep it clean. People smoking right by the door.

Nice place

Nice place

Yes. It was very well kept.

Yes. It was very well kept.

Had to wait on staff at front desk. Key card not functioning properly. Knocking started at 8 am the day of check out by housekeeping smh,

Had to wait on staff at front desk. Key card not functioning properly. Knocking started at 8 am the day of check out by housekeeping smh,

The hallway smelled musty, room floor was sticky, bathing towels had black curly hair, floor was dirty and dust bunnies everywhere. It served its purpose but won’t stay again. The staff was amazing though!

The hallway smelled musty, room floor was sticky, bathing towels had black curly hair, floor was dirty and dust bunnies everywhere. It served its purpose but won’t stay again. The staff was amazing though!

Easy check in

Easy check in

Place is rundown

Place is rundown

Property was descent for price need better room service for sure

Property was descent for price need better room service for sure

It was awful. Zero amenities. Each floor smelled funny. There was a different smell on each floor. No real instructions for how to check out before the front desk person comes in. ""Suspect" people look like they are living at the hotel. The 1 employee was very nice and respectful though.

It was awful. Zero amenities. Each floor smelled funny. There was a different smell on each floor. No real instructions for how to check out before the front desk person comes in. ""Suspect" people look like they are living at the hotel. The 1 employee was very nice and respectful though.

The best part about this location is it’s centrally located to many food places. Unfortunately, there was an unpleasant smell in the elevator and in the room. The couch was old and ripped and should be removed from room. There were other people that had dogs and smoked in the hallways of the hotel. I stayed for 6 days and would not recommend a stay here.

The best part about this location is it’s centrally located to many food places. Unfortunately, there was an unpleasant smell in the elevator and in the room. The couch was old and ripped and should be removed from room. There were other people that had dogs and smoked in the hallways of the hotel. I stayed for 6 days and would not recommend a stay here.

Great if you want to stay close to the airport for more than 2-3 days...

Great if you want to stay close to the airport for more than 2-3 days...

Floor was wet only left Two Towels and wash clothes it was an stay

Floor was wet only left Two Towels and wash clothes it was an stay

I did not stay!!!! I went there, waited for someone to come to the front desk to check me in and over 30 mins passed after speaking to someone over a phone outside of the lobby that said they were coming. She never came. I booked another hotel and left this one. Waiting on the manager to return my call as I want a refund! Full!

I did not stay!!!! I went there, waited for someone to come to the front desk to check me in and over 30 mins passed after speaking to someone over a phone outside of the lobby that said they were coming. She never came. I booked another hotel and left this one. Waiting on the manager to return my call as I want a refund! Full!

Disgusting

Disgusting

Definitely nothing like the pictures

Definitely nothing like the pictures

Love

Love

I didn't stay and I will tell y'all why I gave this rating. I booked the room because it was cited as a pet friendly location. I was escaping a house that had no a/c and a pet that was going for surgery the next day. She and I both needed a comfortable spot to sleep. I get turned away at the location because my pet is a cat. Nowhere on hotels.com indicated that cats were not allowed. I was told "it's on their website". I booked thru hotels.com, it is not my burden of responsibility to check your site, it is y'alls to make sure hotels.com has accurate information. Both myself and a rep from hotels.com attempted to get me a refund but the manager had no interest in doing so. The thing is, I've stayed at this location WITH my cat previously. They may not care that they lost a customer but for something that was most definitely out of MY CONTROL, I should be provided a refund. Thanks to hotels.com for trying, but no thank you to a property manager who has no concept of making things right.

I didn't stay and I will tell y'all why I gave this rating. I booked the room because it was cited as a pet friendly location. I was escaping a house that had no a/c and a pet that was going for surgery the next day. She and I both needed a comfortable spot to sleep. I get turned away at the location because my pet is a cat. Nowhere on hotels.com indicated that cats were not allowed. I was told "it's on their website". I booked thru hotels.com, it is not my burden of responsibility to check your site, it is y'alls to make sure hotels.com has accurate information. Both myself and a rep from hotels.com attempted to get me a refund but the manager had no interest in doing so. The thing is, I've stayed at this location WITH my cat previously. They may not care that they lost a customer but for something that was most definitely out of MY CONTROL, I should be provided a refund. Thanks to hotels.com for trying, but no thank you to a property manager who has no concept of making things right.

Couldn't stay the full days

Couldn't stay the full days

They switch me to 4 different rooms before I said enough is enough I’m out of this place!!! I advise don’t waste your money

They switch me to 4 different rooms before I said enough is enough I’m out of this place!!! I advise don’t waste your money

comfortable clean room for good price. Could have smelled better

comfortable clean room for good price. Could have smelled better

I was charged $58.00 extra for my 5lb Yorkie the room was left just like we entered. I never left my dog alone in the room. The bed had plastic on it and only 2 small pillows

I was charged $58.00 extra for my 5lb Yorkie the room was left just like we entered. I never left my dog alone in the room. The bed had plastic on it and only 2 small pillows

They had roaches to get my food.

They had roaches to get my food.

Worst costumer service ever!

Worst costumer service ever!

You had to pay for towels , cleanliness wasn’t the best , staff a little rude over all it was an ok stay

You had to pay for towels , cleanliness wasn’t the best , staff a little rude over all it was an ok stay

Smell like cigarettes smoke

Smell like cigarettes smoke

I wish the property would have offered complimentary coffee and you had to request use of a iron.

I wish the property would have offered complimentary coffee and you had to request use of a iron.

Everything was satisfying. I would stay here again

Everything was satisfying. I would stay here again

It was a great stay. The staff was awesome. Friendly and pleasant interaction every time.

It was a great stay. The staff was awesome. Friendly and pleasant interaction every time.

The Man that check me in Jason was very nice, helpful n respectful…quite nice place

The Man that check me in Jason was very nice, helpful n respectful…quite nice place

Nice staff, not the best neighborhood

Nice staff, not the best neighborhood

We had prepared for 1 week. When we arrived they refused to acknowledge my pet as a service companion. I had her paperwok and Id with me.And charged me 97$. The Hotel is clean but run down. We ended up checking out early, after only 2 days.

We had prepared for 1 week. When we arrived they refused to acknowledge my pet as a service companion. I had her paperwok and Id with me.And charged me 97$. The Hotel is clean but run down. We ended up checking out early, after only 2 days.

Excellent

Excellent

Nasty and everything was stink

Nasty and everything was stink

Maintenance knocked on my door twice within 2 hours.

Maintenance knocked on my door twice within 2 hours.

The safety took a bit to respond to us but once they dod the service we received was above and beyond expectation.

The safety took a bit to respond to us but once they dod the service we received was above and beyond expectation.

Met Our needs. Family were all pretty close to this property.

Met Our needs. Family were all pretty close to this property.

Very nice costume service

Very nice costume service

Wouldn’t stay here again. The sockets were either broken or loose to where they were coming from the wall

Wouldn’t stay here again. The sockets were either broken or loose to where they were coming from the wall

Located in the same lot as a Whataburger & shell station, so it's very convenient

Located in the same lot as a Whataburger & shell station, so it's very convenient

The bathroom is dirt,the air conditioner is dirty and the sheets is to bad quality.

The bathroom is dirt,the air conditioner is dirty and the sheets is to bad quality.

8/10 stay! Extremely noisy neighbors, not the hotels fault. Staff was wonderful Next time, I'll ask to move... Maybe better idk 😁

8/10 stay! Extremely noisy neighbors, not the hotels fault. Staff was wonderful Next time, I'll ask to move... Maybe better idk 😁

Staff was great and helpful. My only issue is the housekeeping . They don't come too your room too see if you need anything unless your checking out . Otherwise great.

Staff was great and helpful. My only issue is the housekeeping . They don't come too your room too see if you need anything unless your checking out . Otherwise great.

Great comfortable stay.

Great comfortable stay.

It was a great stay definitely would recommend this hotel 8/10

It was a great stay definitely would recommend this hotel 8/10

Afternoon /evening check in lady Cristen I believe it was was extremely unpleasant borderline rude. She was impatient with guest, unhelpful, and crass. I would NOT visit this location again if I had to deal with her each time.

Afternoon /evening check in lady Cristen I believe it was was extremely unpleasant borderline rude. She was impatient with guest, unhelpful, and crass. I would NOT visit this location again if I had to deal with her each time.

Overall, great in a pinch but not the best. Staff was helpful at check in.

Overall, great in a pinch but not the best. Staff was helpful at check in.

I have a special needs daughter and the manager was so mean to my daughter she is so nasty and mean, there are bugs here they allow the dogs to just piss every where and it stinks, all the manager do is argue she is not a nice and happy person these people are very uncomfortable to be around

I have a special needs daughter and the manager was so mean to my daughter she is so nasty and mean, there are bugs here they allow the dogs to just piss every where and it stinks, all the manager do is argue she is not a nice and happy person these people are very uncomfortable to be around

5 stars, just noisy neighbors but hey that's the way it is.

5 stars, just noisy neighbors but hey that's the way it is.

Hot water isn't that hot. The last Woodspring Motel had a dishwasher this one does not. Loud people staying here. Overall it's not terrible. I've stayed in worse places. 7/10 would recommend

Hot water isn't that hot. The last Woodspring Motel had a dishwasher this one does not. Loud people staying here. Overall it's not terrible. I've stayed in worse places. 7/10 would recommend

This was the most scary and disturbing place my family ever stayed. We left after one night. We felt very unsafe. People smoking pot set off the alarm in the middle of the night.

This was the most scary and disturbing place my family ever stayed. We left after one night. We felt very unsafe. People smoking pot set off the alarm in the middle of the night.

It was good

It was good

The entire staff was friendly and accomodating

The entire staff was friendly and accomodating

I stay here everytime I come to Humble. Perfect location large rooms clean.

I stay here everytime I come to Humble. Perfect location large rooms clean.

Good stay, no negative comments! Thanks!

Good stay, no negative comments! Thanks!

That’s it, the staff was very ghetto!

That’s it, the staff was very ghetto!

Very quiet convenient and clean room

Very quiet convenient and clean room

We walked in the room and walked out we didn’t stay there cause yea HARD NO!

We walked in the room and walked out we didn’t stay there cause yea HARD NO!

Dayzah was a lifesaver. She really has a great customer service attitude and is very pleasant. She made my stay so comfortable.

Dayzah was a lifesaver. She really has a great customer service attitude and is very pleasant. She made my stay so comfortable.

Great

Great

The guy at the front very very nice and the lady that helped me get a room on bottom floor, just awesome people

The guy at the front very very nice and the lady that helped me get a room on bottom floor, just awesome people

Was okay everything but the fact that they don’t offer free breakfast

Was okay everything but the fact that they don’t offer free breakfast

Keys weren’t working, but the young lady working the front desk was friendly and helpful.

Keys weren’t working, but the young lady working the front desk was friendly and helpful.

close to airport.

close to airport.

The young lady at the front counter was nice. However, they didnt even have the ability to print me a card to get into my room. The card machine was down for a few days and whenever I left I had to get escorted to my room to let me in. Dont even get me started on the fridge. it was disgusting. Truthfully its my fault as it was extremely cheap compared to other hotels in the area.

The young lady at the front counter was nice. However, they didnt even have the ability to print me a card to get into my room. The card machine was down for a few days and whenever I left I had to get escorted to my room to let me in. Dont even get me started on the fridge. it was disgusting. Truthfully its my fault as it was extremely cheap compared to other hotels in the area.

Decent spot for what it is

Decent spot for what it is

The hotel did not have key access to the rooms! I had to be escorted in and out of my room

The hotel did not have key access to the rooms! I had to be escorted in and out of my room

The property is very outdated. Key cards were not working.

The property is very outdated. Key cards were not working.

We were not given keys to our room because their machine was broken.. had to be walked to my room rack time i left.. really inconvenient

The two blankets since not wash it’s so stinky and the door locked. I mean the card it’s not working for the new rooms so we have the new room so we need to call the front desk to open the door every time we come in but everything good it’s just the door and the stinky blankets and the pillow is too small and they only give you two pillows.

Their system to give our key cards was down and did not have access to a key. Had to ask a worker to let me in the room everytime. Front office was not available in the morning before 8am. But front staff that was available when accessible was very friendly.

Unsafe

No good customer service

got there a little early lobby close call the phone infront of the lobby that said to call 500 , call more than 10 times no one was there to help me out waited out in my car for more than 2 hours …a very unsafe neighborhood…dirty carpets n rooms

The overall stay was acceptable. The hotel canceled my reservation without any notice and because of how their system works, they could not book me an empty room. The receptionist was fantastic and did everything she could to make it right. My complaint is that there was no communication. I never received an email or phone call that my card had been declined. Fortunately, the only problem was that I had not activated my new card. Also, I am grateful that my coworker was traveling with me and she was able to let me stay in her room.

シャワーカーテンがついておらず、自分でつけました。 部屋には小さなフライパンしかなかったので、鍋を借りにフロントに聞くも、他の人が使っているからまた後で戻ってきてほしいとのこと。結局鍋は一度も使えず。 インターネットの速度は遅く、3台までしか繋げません。 廊下、部屋は臭いです。

safe

I loved it staff was very clean an nice

There were roaches . Unable to sleep fire was right on top of bed flickering

Great staff, clean, good location.

During my stay, the elevators were broken, making it hard to bring stuff up to my room.

Slamming doors all night, smells of pot and cigarettes. Kids running and screaming down the hall. People lurking in and around the building. Will not return.

It was great. Friendly staff room was super clean

The room was filthy, the bed sheets had red stains on them. There was blood on the bathroom floor and the whole square footage hadn’t seen a mop in god knows how long. The room has a terrible smell and the rest room wall has mold and needs to be fixed.

The staff was friendly and nice... the room jeys kept going out so often had to be reprogrammed. No utensils or dishes in the room or pans... not even a toaster or paper towels.... expect more from a weekly kitchen room hotel.

Everything was great

What's the deal nowadays with hotels using HORRIBLE cleaning supplies? They leave this HORRENDOUS smell!

The building was convenient . It was closer to the airport which is a great thing . The place was quiet and relaxing and the staff was amazing

It was smelly but overall good

306$ and 81.79 twice on my bank account . This hotel didn’t have elevator so I couldn’t stay . The staff just minute I call my ride to go to another hotel then offered me A room downstairs and really it was late with my elderly parents and all the inconveniences n hotel situation even worse . I asked them many time to cancel if they didn’t have elevator and I went in person

Horrible, the room smelled so bad the bathroom smelt better. Then we had the climb the stairs due to elevator was broken. So need less to say my kids and I were very uncomfortable but had no choice. I already requested a refund, I another review earlier this morning.

Quality is good as a near airport hotel. WiFi did not work.

Room as clean. There are no ice machines on the property, but there are ice trays in the freezer in the room. Doesn't help you have ice when you first arrive, so stop at the Shell station next door. Bed was pretty hard, if you like that, you'll be good. Overall, it was a good value for the money.

The air conditioner was not working nor the elevator

The lady at the desk was very nice. I only want to complain that the Elevator was out, and I was on the 4 floors with a baby.

The elevator is broken and had to carry 4 suitcases upstairs to the 3 rd floor

Nice clean hotel.

Safe, quiet, peaceful, and clean!!

It's very clean quite

Not even coffee in the lobby

Someone beat at my door

Overall it was a good stay, walls were super thin I could hear everything but that was it. Hallways did smell but I’m sure that was due to people cooking

The staff is very courteous and professional

It was very hot the A/C wasnt working at all

The whole floor had a strong horrible odor. The room smelled bad as well. The elevators did not work so we had to carry luggage and go in and out by walking three flights of stairs. Vending machines also did not work, no ice either. Still have no received my deposit back into my bank account either so I will be calling to dispute the charges. Save your money and look elsewhere.