Staybridge Suites IAH Airport East by IHG

Cathy at the front desk is amazing. Very helpful and a pleasure to talk to. The accommodations were a great value and the location was convenient.

It was a good experience

It was very clean and spacious. The water pressure in this particular room was excellent. It was very quiet. I liked everything.

The staff wasn’t welcoming. No cleaning staff on the weekend. The pool very nice. The breakfast was great love the yogurt bar.

This is a very good and comfortable option where all the staff are helpful and friendly. We really felt very comfortable and welcome by everybody.

Great staff. Clean room. Decent breakfast

Great place close to the airport.

Exceptional

A

Very clear. Will definitely stay here again

Breakfast was good, the room was confortable.

Very good

Great staff.

It was very quiet and clean. The bed was comfortable.

It was very quiet and clean. The bed was comfortable.

Remedy by staff

Good

Nice breakfast menu daily, close to restaurants, airport and shopping, also only 30 minutes from downtown

Exceptional

Stayed for one night. The property isn’t that close to the airport compared to other hotels but their shuttle service was prompt and reliable so I really appreciated that. The hotel itself seemed dated and my room furniture had scuffs and looked dated. The bed was higher up rhan a usual hotel bed night but it was very comfortable. The breakfast was nice. They had 2 nice coffee machines and sausages and scrambles eggs. I think it was a good value even though it was further away from the airport.

One night layover. Free shuttle service from airport we called when we arrived. Front desk gentleman was very helpful and friendly. Shuttle bus man also lovely. Rooms were fine and clean. Shuttle bus even dropped us later at a restaurant which was great. Next day we had an early start leaving around 0630 which was the first shuttle to airport but we're told that the lady was stuck in traffic and then had to have her coffee so didnt know exactly when we would get a transfer. We got an uber Breakfast started at 0730 so we could get anything before leaving which was a pity. Its close to airport so I am sure we are not the only ones with early flights ,it would have been nice to have earlier breakfast times.

N/A

The hotel was very clean and all the workers were so professional and friendly. I felt welcome the moment I walked through the doors. The suite was clean, home away from home, the bed was very comfortable, the breakfast was delicious and the variety of food was excellent. I really enjoyed the fact of how quiet the hotel was at night, and the hotel is close to the freeway, and variety of different restaurants. I will visit again!!! N/A

Grand

Exceptional

Great service. Room was clean and staff was wonderful. Used the shuttle and it was grea.

Exceptional

The room was clean, breakfast was great.

The room was clean, breakfast was great.

Loved our stay! Friendly staff! Clean rooms!

Clean room good breakfast

It was a good stay for short weekend stay.

Exceptional

Clean room and staff went above and beyond.

It’s an ok stay near the airport

Breakfast was fresh each morning and dutifully attended to. The staff were very attentive to each guests needs.

I had a great stay! The staff is very warm and friendly especially Kelvin, the front desk supervisor, and the very kind woman that helps with breakfast. I felt very welcomed. I didn't know what to expect as hotels advertise items but sometimes it's just a few here and there so I always bring extra. There was a jar of powdered cream packets and a jar of sugar, splenda in the kitchen cabinet. (Hotel also has 24-hour access to coffee in the lobby). Dove hand soap and lotion dispensers at the sink near the bathroom (in the room). Dove product dispensers in the shower. I could have packed less toiletries. Very nice hotel and it was clean so happy about that.

Room was very clean, with a nice balcony. The complimentary breakfast, especially the yogurt bar and fresh coffee, was outstanding. The pool was clean & nice as well! The location was convenient with plenty of nearby stores and restaurants, and the staff were friendly and helpful. Only small downside was the pull out couch being a TWIN SIZE (this is not mentioned in details). It was tight for two adults.

Room was very clean, with a nice balcony. The complimentary breakfast, especially the yogurt bar and fresh coffee, was outstanding. The pool was clean & nice as well! The location was convenient with plenty of nearby stores and restaurants, and the staff were friendly and helpful. Only small downside was the pull out couch being a TWIN SIZE (this is not mentioned in details). It was tight for two adults.

Totally met

Breakfast was good and friendly staff. clean room.

This property was nice. Was here only for an overnight stay. The only negative thing I can say is the bedding didn’t smell fresh. Wasn’t anything to complain about again was only there for a night. I would definitely recommend it.

Clean room

The place is pretty quiet! Hot water was spotty for some in or group!

The place is pretty quiet! Hot water was spotty for some in or group!

Great staff/love the social hours during week/ good breakfast

Exceptional

Clean

Superb

N/A

stayed there a week ago in transit and again yesterday. large clean rooms, great service, efficient airport shuttle and a surprise salad bar on some evenings, i forget which

Totally met

Everything was great. From the check in to the room. Very clean and comfy bed too.

The room was very spacious and clean. The night we stayed, they had a happy hour where lite bites, wine, and beer were provided. The staff was lovely and very accommodating to our needs. I highly recommend.

We got stuck in Houston for 3 night due to Winter Storm Fern so we stayed here. Clean and safe rooms with excellent staff. Not much to do within walking distance especially in the cold which didn’t bother us as we hired a car. We would defiantly stay again if we ever had another big lay over.

We were stuck in Dallas for 3 nights during Winter Storm Fern so we stayed here. Rooms where clean, safe and staff where great.

Excellent and inviting outdoor area. Complemtary laundry. Great hotel

Great staff.

No

Perfect location for IAH travel

This is a new hotel- but for 2 days no one came in to clean .. staff at the front desk were ok.. but the one with the breakfast was wonderful she made sure everyone knows where and what food is being served. The bed was the best!

Room was super clean as well as the hotel itself. Breakfast is amazing and all the staff was friendly. Airport shuttle is a big plus. Also the shuttle will take you to any destination within 5 miles of hotel.

The breakfast was excellent

Good hotel, friendly people, great breakfast, very close to the airport, safe location!

Kelvin was super helpful and friendly. He had a warm, welcoming presence.

Breakfast options were plenty, all their staff were friendly, they had a shuttle available to the airport, we decided to leave before our booked time and they were happy to accommodate. Also the area of the hotel is quiet so there is absolutely no noise. We only stayed one night, maybe I'll be back if we can justify the washroom design.

Awesome service

Room was clean and staff was courteous

This company don’t accommodating handicap people

The room was clean and quiet. Breakfast was good.

Clean room per usual. I’ll be staying again!

Nice and clean Everything was good

Shuttle does not run until 6:30 am. No early breakfast for early flight people..

This place seems popular with traveling nurses likely due to. It’s free shuttle and proximity to the airport. I arrived late and found the staff to be generally apathetic. I suppose that this price you shouldn’t expect much in the way of service.

A spotlessly clean and quiet hotel close to the airport. When we arrived, we called the phone number provided and arranged for the hotel shuttle to pick us up. Note however, it’s not a 24 hour service, so remember that for when your plane gets in. For us though, the timing was perfect. The driver told us that there was a free dinner offered to guests that night which was great for us not having to worry about where to get something to eat after such a long overseas flight. There are some eating places around the area though. The hotel shuttle also can take you to places within a few miles of the hotel also if required. The room itself was clean and tidy, with a small kitchenette. The bed was very comfortable and we slept very well. Friendly staff. Breakfast was provided with good variety. We would stay here again if in Houston.

Nice room. Friendly people

Awesome hotel, staff were excellent, hotel and room were clean

.

Room was great. Clean. Tidy. Spacious. Black out curtains

Very nice place to stay for the night for my family of 6.

Great place. Clean, friendly, professional, and reseasonible.

Seemed a bit dated to me, not in the best area of town.

Very good experience. Nice and clean

Very clean, cozy, great location!

I did not tried breakfast but it seemed good. The room was great with all I needed. Dishwasher was out of order, and although I do not need it, the signage on it was disturbing. Location great. Airport shuttle very inefficient. 45 minutes to get me at the airport.

Also, for some reason, this hotel doesn't answer messages via the Hotels.com app. You need to call them if you have questions.

Nice room, decent gym (missing 10# weights, cable machine needs a tune-up), nice staff.

The Check In Person was lacking in Customer Service. He took 2 phone calls leaving us standing without an excuse me, be right with you or anything. The hotel is a good location for early flights out with several park and fly options.

Good

Yes & did not use airport shuttle

It was close to airport - exiting airport was a nightmare!

Great rooms and staff

Folks were very kind and helpful.

I had an excellent experience at the Staybridge Suites IAH Airport East. When I called for the shuttle from the airport, it arrived within five minutes, and the driver was exceptionally friendly and helped me with my bags. Check-in was quick and efficient, and my suite was spacious, and very comfortable. I especially appreciated the free WiFi and full kitchen — it’s not often you get a proper fridge and freezer in a hotel room, and for anyone traveling with a medication cooler that needs refrigeration as well as a freezer, that’s a huge plus. The breakfast buffet offered a nice variety, including several cooked options, and everything was fresh and well presented. Overall, it was great value for the price. I’d definitely stay here again and recommend it to anyone needing a comfortable stay near the airport.

Close to airport parking

Room was upgraded to a suite!

Excellent stay

The main problem was that someone had smoked in the room prior to our stay. They sprayed something to try and get rid of the smell, but it didn't do the job and it was difficult to breath and to sleep since I have athsma. When I told the staff about the problem the next morning, no apology was offeree, they simply stated that they would let maintenance know about it.

This place was spectacular! ... rooms were very clean and smelled nice. Great quality products and I love how the full kitchen is stocked to make you feel like you are in your own kitchen with pots, pans, silverware, etc. I will definitely be returning.

Spacious and clean.

Clean comfortable quiet and modern. Close to the parking spot and airport. Free breakfast.

Excellent as usual

I really like the hotel especially the receptionist when we came back that night we were exhausted tired and ready to go to bed when we got there we tried to use our key and it wouldn't work I had to go down several times to see what was going on to finally be receptionist came up with me to check to see what was going on with the door and she realized the battery needed to be replaced and she contact maintenance while waiting she was very nice and courteous to me even though my husband was frustrated because he was hot tired and ready to go to bed but she comforted us to make us know that everything was going to be okay she was very nice very kind I just want to say thank you for all that.

Great staff, delicious breakfast with so many options. Free laundry. The bed was so comfortable. Free shuttle to and from airport.

Customer service was excellent, shuttle service was awesome.

Very well maintained Coke machine wasn’t available except in the morning and the pool was outdoors

Excellent location for airport travel.

Great service and very helpful

Tv in the bedroom did not work, tv in living room did

Great. It offers a great breakfast with coke machine not just coffee and juice Nothing

They were included in filter for electric charging station . Checked in and paid$1000 + and no freaking charging station .

Nice

The hotel was nice and clean, the breakfast was great and the staff were very friendly.

Everything

I have to say, this was the most courteous stay I've experienced at a hotel anywhere. We were treated exceptionally, and looking forward to our next stay.

Was clean and quiet, near a lot so didn’t have to drive far !

Spacious and cozy, clean and quiet, with a great kitchen and living area -- everything you need for

The rooms were not clean. They would nor provide extra towels unless we give them the used towels to them.

This was the scariest stay I ever had in Houston!!! I don’t know who gave this hotel an Excellent rating, but it’s far from it. It smells, outdated, the shower floors are broken and busted up. The pool looked and smelled suspicious. The shuttle doesn’t work on time. They block in certain ways to get into the property at night- so weird. Find another hotel. The only plus was *nothing- I wish I could get my money and my time back.

The check in was easy, parking was right out front, our room was nice, comfortable, and had a lot of storage space, and utensils for the kitchen. My only complaints are that we were told there would be no housekeeping because it was the weekend, and when we first arrived it smelled like sewage outside and there were ants all over the ground. Also the two eyes on the electric stovetop were too small to fit more than one pan that the hotel provided on there at the same time, which made it take longer to prepare food. I thought there would at least be an airfryer oven to compensate for no regular oven.

Customer service

It was all great love the breakfast and social hour

Beautiful property .. only complaint is housekeeping didn’t bring fresh towels the next day although requested

Love

Friendly staff, clean room, great location near the airport with shuttle service.

Clean, quiet, nice comfortable beds. Spacious rooms. Staff was friendly.

Hospitable staff, early check in, clean and quiet room, good hotel amenities.

Very friendly, helpful, and informative staff. The room is super clean. Very comfortable bed.

Loved this property will stay again

Great room! Spacious, quiet and clean, nice kitchen. Staff is very friendly and helpful. Large buffet breakfast.

Love the hotel, stay whenever i overnight in Houston, only critism

Really great! Stayed here several times now

Super easy check in a friendly desk agent who was very sweet and shared his world travels with us.

Nice!

Nothing bad to say we had a good say

Quick check in. Great airport location.

Great from check in to check out

I loved everything, Everything was clean from the Kitchen to the restroom. Kitchen had everything u need.

Clean facility

Great!!

Very Pleasant and about 10 minutes from Walmart, Kroger ,etc

Spacious, clean, nice gym, laundry room but best of all the shuttle! They have airport transport and will take and pick you up to any place with in 5 miles. Really helpful for attending a conference I was at. Breakfast was also really good!

Everything was very nice

It is exactly what it announces. It is good enough

Very nice property. Spacious. Great complimentary laundry services. I never stay at the same place twice in Houston. Will stay here again on next visit.

The hotel it was very nice and clean and quiet even with kids on the premises however the front desk representative was not but overall with the housekeeping and shuttle bus drivers were very helpful and the other front desk staff was nice

We had a great experience here. We have stayed at multiple hotels during our trip to the USA and this was up there with the best. The staff were friendly and helpful and the breakfast was great. I would have no problem recommending this place to others.

I really didn’t like the the “wet; sour smell of the room when I first entered” but, after turning a/c on and getting freebreeze spray from the front dest and a little time later the smell was gone

Staying overnight for an early morning flight. This hotel is HOT. No AC in the halls and the rooms have the thermostat locked at 71 degrees, takes a while to cool down. The room was clean, bed is reasonably comfortable, basic amenities and overall a good place to stay if you have an early flight and want to be 10-15 minutes from the airport. Front desk employee was very professional and personable. The duvets are a bit rundown but bed sheets were newer.

needed more variety of fruit

The hotel offered me what i needed at a convenience and in a timely matter. I'd totally come back or recommend this place to a friend or family member.

Great stay and very close to the airport and a few miles away from restaurants.

Our bed was SUPER comfortable, and

Breakfast was amazing! The room was comfortable and clean. We were 6 deep so it was snug but other than that great! Will stay here again with less people. Lots of shopping nearby and if you like pizza try Brooklyn Pizza.

Nice Hotel

I really liked this hotel, definitely would stay again! Very spacious and pretty clean. Only issue was the water pressure in the shower was not the best but other than that amazing experience!

Great stay

Shuttle service to the airport didn’t accommodate our flight schedule

The highlight of our stay was the amazing reception staff. Everyone working at the hotel was so helpful and pleasant. There is a free drop off and pick up service to restaurants and shopping in the area - how wonderful if you have a few hours to kill. The breakfast was great. I would definitely stay here again if I am ever in the vicinity.

wonderful staff

My family and I enjoyed our stay here, great facilities, and even better staff.

The WiFi did not work in the bedroom.

We stayed here before our cruise out of Galveston. Was very easy to access. Clean. Staff was nice.

Close to airport.

The area was a safe environment. Adequate parking space. Checking in staff was very courteous

I arrived late at night after missing my connecting flight. The gentlemen at the front desk was so kind. My room was spacious and very clean. I was happy to get some rest after spending all day in the airport due to a delayed flight. If I find myself in Houston in the future, I’d definitely stay here again.

Dede a night near airport with airport shuttle and I couldn’t have chosen a better hotel. Extremely accommodating and helpful. Breakfast was really nice too. Highly recommend.

We used this hotel as it was close to the hospital

Nice, as well as conveniently close to the airport, highway and amenities.

The young lady at the front desk was very welcoming.

Conveniently located to the airport. Shuttle included. Friendly staff. Above average hot buffet breakfast. Clean, comfortable well appointed rooms.

The shuttle services was great.

Free breakfast and social hour Bathroom needs updating and decor in rooms

Our stay was amazing, felt like he water pressure in shower was great 1000/10

Overall a really nice stay, with nice staff.

Safe, clean and very nice

I love how the suite was set up.

Stayed for a night and it was perfect. The staff was very helpful with check in and out.

The sheets were very white and clean and so were the towels. I felt like I was in a well cleaned hotel.

Awesomeness

I really liked the size of the room.

Only thing I had a problem with is that it was too far from everything.

It was a a quick one night stay. However, room was very nice, location was very convenient to airport, shopping and restaurants.

We stayed here after our cruise as our flight was the next day. Very comfortable room and lots of space. Shower was great with lots of pressure. Only negative would be the lights could be brighter.

Spacious rooms that were clean and efficient. Plenty of room for our family of four. There was a reception with food and drinks to wel ome guest, a shuttle to the airport and convenient kitchen in suite.

Overall great stay.

Leslie made the check in process very smooth. She offered us the shuttle to go get something to eat, and even gave us a list of places that were close so we knew what options we had. The room was very nice and clean, and it was much bigger than we expected for the price we paid. Overall the room was great, and the service was excellent!

Had to stay with my young daughter due to a missed plane. After 2 hours stuck on a tarmack, the bed was a welcomed relief!

Check-in was was quick and easy. Very friendly and very clean.

Front desk personnel was very helpful and friendly.

Awesome

They were amazing. Room was clean. Front desk attendant was fast and friendly. They even had security in the parking lot at night! As a female traveling by myself i felt very safe.

Overall was a good stay. Clean room and nice staff

Excellent property. Complimentary airport shuttle appreciated, with breakfast included. Close to shopping options. On site laundry appreciated. Would definitely select on short-list for IAH airport hotel

They do NOT pick up from the airport as is advertised. The staff did not care that 6 of us were stranded at the airport.

Very comfy beds, nice shower with good water pressure, nice free breakfast. Free airport shuttle, and exceptional hospitality. Perfect place to stay! Thanks for a job well done!!

This hotel does NOT pick up from the airports in the area. They only pick up from ONE. We are NOT from here. How are we to know this until we were stranded at the airport.

We spent a weekend at Staybridge (Friday-Monday), and it was amazing. The hotel has a shuttle, and they offer transportation within a 5 miles radius, which was awesome. The hotel breakfast really surprised me, they had a lot of variety (eggs, sausage, waffles, yogurt, fruits, cereals…) always hot and ready when we went for it. The staff was incredible. We had a great stay, and would definitely go back if we were ever in Houston.

Spic and span room, a quiet place, shuttle available to and from the airport, decent breakfast. Feels like a new property. Very satisfied, highly recommend it.

Charged twice. Given wrong information on shuttle services. No customer service. Couldn’t fix issues

Lady at the breakfast area was very friendly and helpful. She was easy to approach and tried hard to fulfill needs of kids in our group. Sorry forget her name. Thank you.

I loved the fact that it was always clean,had a close and secure place to sit outside in the brautiful weather,easy asset to take my pupppy to litter,gym was very close.bathroom was large enough for my hunsand to shower in safely with his wheelchair.great breakfast and the rooms always smelt fresh after it was cleaned.loved it i will come back next year to stay their when i visit my hubsand again.thanks staybridge for great service.

Mattress was the noisiest Ive slept on, kept waking up, if you are a heavy sleeper, you wont mind the nosie. I ended up sleeping on the couch. Other than that, good stay at place.

Our stay at Staybridge Hotel was truly exceptional! After a long trip from Michigan, we arrived earlier than expected and were so grateful they allowed us to check in early. The staff was incredibly attentive, making sure we were comfortable and had everything we needed. The cleanliness of the hotel was outstanding, from the lobby to our room, which was spotless and welcoming. It was such a relief to relax in such a well-kept and accommodating space. Thank you, Staybridge, for going above and beyond to make our stay memorable. We’ll definitely be back!