The Royal Sonesta Houston Galleria

The bar was impressive

Great location. Good food and a very comfortable bed🙂

Great location and reasonable pricing for the location.

From the moment we walked into the hotel, we were warmly greeted by the bell staff, who were incredibly friendly and accommodating. The hotel was exceptionally clean, the service was outstanding, and the room was exactly what we hoped for. It provided everything we expect from a luxury hotel—and came very close to exceeding those expectations. The breakfast was exceptional, with a wonderful selection and excellent quality. We will definitely be returning and look forward to our next stay!

decent

We arrived @1:30 am only to find our bathroom was flooded. They immediately changed our room but instead of a king , we received a queen bed.The safe did not work

They. Charge $45 dollars for valet ? That’s insane never staying there again . Room wasn’t cold .

It was amazing and the staff was very courteous.

Spend a week with daughter staying here, 12min walking from my room to the Galleria.

Very good

Clean

The service overall was exceptional, the staff was very professional.

Consistently a great place to stay with very reasonable rates. I love the convenience of having the bar, coffee shop and restaurant there. Wish the restaurant were open later though! Some things are showing wear, but overall it’s upkept well.

Awsome hotel. Comfortable

Was there for a wedding, there were a lot of options in the area for kids, staff was wonderful, would stay again!

The service was better than good, It was extraordinary. the guy at the front desk was giving places and bars to go to. Completely changed my view. If I needed anything I didn’t even have to leave the hotel. That says everything about this place. This is the only hotel I’m staying in Houston. Im definitely a customer for life from now on.

Very nice property and stay. Near the locations I needed and about a $50 uber from the airport. The shuttle advertised will take you within three miles of the hotel. Accommodated my early checkin request and answered all my questions before arrival, including that $100 room hold was per day so that there no surprises and my trip went very smoothly.

Friendly staff, dated hotel. Expensive parking.

Room did not feel very clean. We had to call desk and have security ask room next door to lower volume on music. Switched rooms for second night and this room had no hot water.

Location No shuttle to OTC

Great hotel!

Real nice bar area . Central location to everywhere that i needed to get to . Ubers were able to get there in a timely manner . Room size was great , only downfall is that the rooms didn’t get as cool at nights how i wanted them too . Staff cleaned room daily when asked .

The location was perfect The staff unhelpful. You need to request for your room to be cleaned. The deal I got on booking.com was not honoured, they advised that deal had stopped over a year ago...

Pleasant

Self parking

Hotel

Reported the water pressure being low i mean extremely low and didn’t get high.

Absolutely amazing convenient location!!! Can see Galleria mall from the window. Easiest Freeway access . Great views. Comfortable rooms!

I’m very pleased with my stay! Would love to stay there again!

Wonder staff and clean rooms

Staff

Very good

Excellent stay. Definitely my choice whenever in Houston

Stayed at highest level room, pretty good view & clean room

Well situated. Staff friendly and helpful. Rooms well insulated from each other

Excellent stay! Everything was perfect

Na

The hotel, overall, was very nice, clean and in a great location. A good breakfast buffet is available in the mornings. The only issue that I would mention was that the smoking out front of the main entrance was off-putting because it smelled really bad and it was quite egregious everyday that we were there. I wish management wouldn't allow smoking at the main entrance. Because of this, I will NOT stay in the future. If you don't mind the cigarette smoke every time you come in and out of the hotel, then this is a good option. For the price per night & heavy cigarette smoke, I won't return. Guess I assumed it would be a more upscale experience.

the location short staffed, housekeeping did not clean my room, phone didn’t work, any items requested were not given

the location short staffed, housekeeping did not clean my room, phone didn’t work, any items requested were not given

I try to stay here when in the area. Convenient to great restaurants and ahopping. Nice property with great amenities

This is my first choice when staying in the area. Rooms are comfortable and amenities are nice.

Excellent service especially Marsha at the front desk. She was so helpful and went above and beyond to help me with surprising my wife for her birthday and graduation! Definitely recommend this place and they have a shuttle service that takes you places nearby. The Galleria mall is less than two miles from there.

clean room, good service, very nice lobby

Muy agradable y comodo buena atención

Very good

A great option if you are traveling for business, and even for pleasure. Very well located. Good size rooms, new towels (well appreciated for a not so new hotel). Personell very kind. Price wise a very good option, much better than Hyatt Place and cheaper. 15 minutes walking distance from Galleria mall.

Clean room & great service

Great Houston vibe. Galleria 5 min walk

By the beach

Good

I was on an overnight business trip. Great room, quiet and the food at the restaurant is fantastic.

Jasmine from the front desk and Kaitlynn the bartender were OUTSTANDING!! They really showed professionalism and hostility all rolled up in one. They made the trip enjoyable and worthwhile. The small fridge and absence of cleaning service at least I didn't see them. For the record, I don't used them anyway but I wanted additional cups and couldn't find them.

Great Staff clean rooms

I always love staying here as a woman traveling for work. Easy parking, feels safe, great staff, good breakfast, comfy beds, and it’s nice!! Love the price, keeps me coming back!

Jasmine from the front desk and Kaitlynn the bartender were OUTSTANDING!! They really showed professionalism and hostility all rolled up in one. They made the trip enjoyable and worthwhile. The small fridge and absence of cleaning service at least I didn't see them. For the record, I don't used them anyway but I wanted additional cups and couldn't find them.

Everything is perfect

It was a great clean hotel

N/a

It was great all around

Breakfast...banana pancakes...valet...check in was pleasant...upgrade email sent b4 arrival...nice Toilets are too low and small...im tall and had hell getting down that low...

Breakfast...banana pancakes...valet...check in was pleasant...upgrade email sent b4 arrival...nice Toilets are too low and small...im tall and had hell getting down that low...

The breakfast was nice and the rooms were well maintained however breakfast was Alittle expensive but it was very delicious

Really nice hotel, staff and grounds!

Very good

Clean

They must be so busy to where they can’t offer a few words to help me find a resolution to the cancellation. Kinda shows you where the customers stand…

Everything!!!!

Superb

Bed was good Room spacious and comfy with good AC Tub in bath...prefer stand-in shower

Bed was good Room spacious and comfy with good AC Tub in bath...prefer stand-in shower

Good

Great

The location is good, but very crowded. The staff is helpful.

The staff was friendly and professional, and the room was clean and renovated. I'm really enjoying my stay here.

Staff was great , room was very clean overall great hotel

Nothing

I must BRAG on my stay! Let me say, when I walked into the hotel for check in, I was greeted by several staff! However, MARTHA took the cake! She was very polite and shared so much need to know information and I definitely took advance of all she said. The hotel was quiet and clean. Upon check out, I attended breakfast, which was phenomenal. Yet again, another staff, ALMA, provided exceptional service! She was courteous and attentive to my needs. Martha and Alma went above and beyond to meet my needs. Upon departure, Estaurdo, the Valet, offered a kind gesture to assist me with valet service and he offered kind words regarding our safe travels. Overall, the staff was consistently kind and helpful, and I was wished a Happy Mother’s Day so many times, it literally warmed my heart! I will stay again!! Well done Royal Sonesta!

Stayed for one night, and everything was fine. Decent location with a nice scenery from our room. Only issue we had, was that the room was smaller than expected and the beds weren’t so comfortable. Glad we only stayed for one night due to the mattresses being really firm.

Great hotel and staff. Everything met or exceeded my expectations for the price point.

Nice hotel for the price. It was busy with several conferences & banquets. However often times you saw guests in pajamas & bathing suits in the lobby area. Would only expect that at a resort. Also $8 for a bottle of water was just ridiculous. Take the 5 minute walk to CVS.

Most of the faucets in the room are broken. Carpet torn in many places. It is very aged

Clean people are nice in the middle of everything

Easy check in and located in a good area

The team was so so helpful with any and all questions or requests. Highly recommended staying here, great hotel with even better staff.

They have a nice shuttle service that will take u within 3 mile radius. Ask for Manny drivers are very nice

Very satisfied with everything. It was an excellent stay.

Superb

Average

Property felt old and a bit dirty, and TVs did not work throughout the hotel, although the staff did apologize for that and gave a $50 credit which was appreciated.

The staff was

Great location

Everything N/a

Exceptional

Unpleasant odors

Clean room, lovely staff provided nice gift to our room.

Everything was neat and put together.

Very good

Clean room and breakfast was great

Beautiful

Beautiful

Great

Large traditional full-service hotel within a short walk from a huge mall and other restaurants. The property is older but everything is very well maintained and gorgeous. Excellent sound proofing but if you’re super sound sensitive ask for a room not facing the highway. Excellent breakfast with the friendliest staff. One of the best and most memorable hotel stays.

Hotel needs updating. Years ago hotel was e exceptional, hotel has excellent location but should provide discounted breakfast and free or greatly reduced parking. The hotel has lost the power to enforce parking privileges to customers. Touch ups needs around the edges all over the hotel. Furniture needs to be deep cleaned or removed.

It was good

It’s a real terrible inconvenience to not have a microwave or a refrigerator in the room.

We received a complimentary dessert and bottle of champagne just being for being a repeat customer! This is an amazing place to stay and I always recommend it to everyone I know! Keep up the great work!

Their front desk staff was amazing! They were kind and helpful.

The shower in our room did not work properly at all. We checked in late and had an early flight the next morning, so being able to shower and get some rest was important. I called the front desk and explained the issue, asking if we could switch rooms. The woman I spoke with was not helpful and told me they were completely booked. Later, I was told there were rooms available but none were clean, which was frustrating and inconsistent. A maintenance worker eventually came and got the water running, but there was no hot water. I called the front desk again, and after waiting, the issue “changed” — this time the water was scalding hot, essentially unusable. It felt like trying to shower with dishwater-temperature water. At that point, it was so late that I didn’t push further. We just needed sleep before our early flight. But overall, the experience — especially the lack of resolution and the poor customer service — was disappointing enough that I would not choose to stay here again.

Lobby staff was all really nice and helpful. Was dining inn the lobby bar area everything was great. The bartender on went out if her way to make sure we where well taken car of. Plus free parking with your room key. The shower in our room did not work properly at all. We checked in late and had an early flight the next morning, so being able to shower and get some rest was important. I called the front desk and explained the issue, asking if we could switch rooms. The woman I spoke with was not helpful and told me they were completely booked. Later, I was told there were rooms available but none were clean, which was frustrating and inconsistent. A maintenance worker eventually came and got the water running, but there was no hot water. I called the front desk again, and after waiting, the issue “changed” — this time the water was scalding hot, essentially unusable. It felt like trying to shower with dishwater-temperature water. At that point, it was so late that I didn’t push further. We just needed sleep before our early flight. But overall, the experience — especially the lack of resolution and the poor customer service — was disappointing enough that I would not choose to stay here again.

Hotel was amazing, bed was a bit firm for my liking but otherwise the stay was great! Staff was friendly, housekeeping was really nice and made sure we had what we needed. The view from our room was beautiful.

Just a very average hotel and that’s the best I can say. The staff do the absolute minimum to make you feel wanted. You become almost too afraid to ask for anything. Not on any of my recommendations I’m afraid

Need to have a better understanding of extra charging fees.

The lady working the evening of 4/20 was an absolute delight. I will stay here anytime I’m in town.

Very clean and lived up to sonesta standards

Martha at the front desk made my stay one of the best hotel experiences I've had in a long time. She was very accommodating, when I arrived from a long drive and got there early. The food and service was top notch. I will definitely be staying there again, Anytime i'm in houston.This is my new spot. Thanks again Martha at the front desk.

Exceptional

.

I thoroughly enjoyed my stay. Great location, nice and spacious room, good restaurant on-site and clean. They have a shuttle that will take you around the local area (within 3 miles) too, which helped me save some Lyft fare. I would come back!

The location was great, and also the staff! Shout out to María which helped so much with the check-in, and also she had the best disposition to help when needed. Also Bri was super nice and friendly. It was a little too crowded, I know that is nothing wrong but because of the 5 conferences I felt it was a little too crowded. Sometimes my key didn't worked in the elevator.

Food at restaurants were good staff was excellent. We’re they failed house keeping was terrible. Room was not cleaned until Sunday night after I went down to the front desk and talked to the manager on duty. They finally sent the supervisor and two ladies to clean our room. They did refund the fees for parking to make it right. Anyway we are one and done with this hotel. Don’t recommend it!

Terrible dated bathroom, tub/shower, etc. otherwise ok.

Needs update

AC was great everything was great but only thing microwave downstairs

Everything was amazing the hotel the food the drink

We do not like anything about the property. This is not a luxury property as advertised. Floors smelled of smoke, carpet and furniture in the room was stained and looked dirty.

Honestly, nice hotel. We’ll definitely be booking again. Food was great. Room service, perfect. Clean, valet was super convenient.

Clean room, surrounding area not great

Pool area was a lil small, but the overall hotel is Great.

Would stay here again. Very central, clean & excellent service.

The room was a little small but compared to other hotels I've stayed in in the area.

The room was a little small but compared to other hotels I've stayed in in the area.

Clean room , coffee machine didn’t work , when I asked for in house breakfast I was told to call back 30 min later. No biggie. Beautiful property, lovely staff. Will come back if I’m that way again

It was very good and the view from my room was good.

Staff was helpful.

Nice

Exceptional

?

No major issues with hotel. Enjoyed my stay.....walking distance to Galleria. I would stay there again.

The stay was good however I had to depart early due to a deaf in my family abd was able to contact Ezpedia for a refund afwr several attempts.

Clean beautiful room

Breakfast was amazing!!!

Exelente experience clean room excellent service

Room was not that clean .

The hotel is a bit outdated, but well worth the price for the area it’s in. Breakfast was fresh and the staff was very attentive. The room was clean and comfortable.

Perfect location, good service

Amazing breakfast

Nice

Mani , he drove us one night to a restaurant and Michael the bar tender were the only people on staff that made us feel welcome. The staff seemed put out to assist in any way, the elevators, yes all of them malfunctioned multiple times, the pool and hot tub were dirty. The first night we arrived. We tried to get service in the Lounge, no one greeted us or asked if we wanted a drink. When we went up to the bar to ask if we were supposed to order up there, we were treated very poorly and decided to just leave and not spend our money at the hotel. We will not be staying at this property ever again.

Mani , he drove us one night to a restaurant and Michael the bar tender were the only people on staff that made us feel welcome. The staff seemed put out to assist in any way, the elevators, yes all of them malfunctioned multiple times, the pool and hot tub were dirty. The first night we arrived. We tried to get service in the Lounge, no one greeted us or asked if we wanted a drink. When we went up to the bar to ask if we were supposed to order up there, we were treated very poorly and decided to just leave and not spend our money at the hotel. We will not be staying at this property ever again.

The staff was great

Exceptional

Very nice hotel - pleasant staff

I only ate breakfast one day. The food was delicious and hot from the grill. The menu had excellent choices and the staff was amazing

The rooms were spacious and clean. Everything was perfectly placed and cleaned, just as one would expect from a business specializing in hospitality. N/A

Very good

The rooms were spacious and clean. Everything was perfectly placed and cleaned, just as one would expect from a business specializing in hospitality. N/A

Breakfast buffet is yummy and had a nice variety. Coffee very tasty.

Nice hotel and rooms were great

Great room good hotel and close to restaurants and shops

Room was ok AC was loud and room didn't really stay cool staff was excellent though

Superb

The hotel was nice however my biggest complaint would be about the housekeeping service. We requested for housekeeping expecting the dirty sheets and pillowcases to be replaced with clean ones however upon inspecting we realized that they were not replaced but flipped over. The floors also weren’t vacuumed because the same crumbs and dirt on the floor was still there after the service. The rating would have been higher however after what we experienced with the housekeeping service it raises the question if the sheets present when we checked in was ever washed or replaced. Also the elevator was quite slow.

room is clean air didn’t get as cold as I liked it, but it was a comfortable setting any minimum lighting.

Clean, price is more because of the area I believe instead of what the hotel has to offer.

Water pressure is poor. Sometimes my room was cleaned properly, and sometimes it wasn’t. Sometimes they replaced my towels, and sometimes they didn’t. Very inconsistent all around and overpriced.

I don’t have pers

I had a great stay

Stafff was cool Didn’t see any pets Yes, business friendly

The front desk staff was alway rude with every interaction, but I would be too with what the hotel allows to go on in the building. The whole hotel smells like marijuana. The ice machine on 3 different floors didn’t work, we stopped looking for working machines before just going to the (always rude) front desk that directed us back to our floor before finally giving us ice. We had to hang our clothes in the shower because there was no full-size closet, just a small standalone closet with a rack big enough for shorts or a skirt MAYBE. The only good experience was the restaurant, the staff was the best I’ve ever encountered. They went above and beyond to make sure we had everything we needed. I will NEVER EVER stay at this establishment again, or any connecting chains associated with them. Good luck if you do.

The rooms are spacious, but outdated. Not close to much to walk to. Waited hours for towels to be delivered to room. Nice bar downstairs and a coffee shop.

Friendly staff!

Flip side, small plate food at bar was quite good. Knowledgeable tenders. Neat/clean work out room. Could be so much better with rough edges taken care of

It is a well renewed property

Everything exceeded my expectations

Comfortable and conveniently located

The Staff was Outstanding from the reservation desk check in to the service at the bar, valet and house keeping!

Rooms are clean. Staff are friendly. Manny, our shuttle driver, was a joy!

Very clean room. Amazing staff.

Good stay

Our stay was good, staff was nice, the rooms were clean, the ac did not cool the room very well but that wasnt a huge deal. When we went to go down for breakfast guest were in the lobby posing and making videos in the seating area with inappropriate bits out (7 am) and the staff allowed it. Not really what i wanted my daughters to see first thing in the morning. There was also puke in the elevator and all the staff did was put a wet floor sign up. But one great thing about this hotel is they offer a free shuttle and the man that drives was friendly and very helpful.

It’s a good hotel. Had a good time. Bathrooms are a little out dated

Clean room helpful staff. We enjoyed our stay.

Clean hotel. Rooms could use some updating.

Amazing service

The Valet driver could have been a little more attentive and hospitable or maybe work in another area where customer service is not required.

We arrived early, but the hotel stored our things while we explored the city and ate brunch. My room was located on the 17th floor. I had a view of the city, so the lights at night were amazing. It was a two-queen bed with a lounge chair. The mirror on the door was SUPERB! The shuttle was a plus. It takes you anywhere in a 3-mile radius. The staff was helpful with making recommendations for things around the area. I also enjoyed the store located at the hotel which sold food, coffee. wine, and toiletries. The location was right next to the Galleria and shopping all was walking distance, but shuttle will take you. :). The Lyft rides were between 7-16 dollars and that was awesome. We can for the rodeo, to the location was on point. everything we did was in a 10-mile radius. Awesome! There was no microwave in the room, but I noticed they were outside the door. I'm assuming this was in case we needed one. The bar could open up a little earlier. I was told 5 pm and this was on a Monday. I would make a recommendation for maybe 12 or 1pm. Other than that, I have no complaints.

Rooms needed to be upgraded. Def not 4 stars

Booked and paid for a room with 2 queen beds but received a room with 2 full-size beds- not two queens. Room service didn’t come and when I requested additional towels, room service never came. So I had 4 towels that I needed to maw last for 3 days.

Nice hotel staff very friendly

Workout facility was very nice Shopping and food choices were amazing in the area

Clean room

Same as other reviews

Great room

It was my first visit in Houston but I had a great time staying in this hotel ..Stuff is friendly specially Miss Martha the front desk who send me an early surprise gift inside my room despite my birthday still far away on March .☺️the food is great ❤️the hotel is very clean .and it’s convenient for me to see the shopping center. Nearby … thank you all ☺️ I recommended this hotel for any one who need a hotel to stay while staying in Houston ❤️

Love it 😍

Nice place

I have always had a great stay at the Royal Sonesta! I recently stayed again for a business trip. Easy check-in and check-out. I have stayed here many times and for many years and always a wonderful experience. Thank you.

Check in took 1.5hs since the system was down, a total disaster

Very responsive staff and helpful

Excellent room and customer service.

Pretty busy weekend for the hotel but they made sure to provide great customer service!!!!

The hotel was nice and the person who checked me in was very accommodating. The rooms are small and the bar staff which was an older gentlemen was very greeting and made the experience frustrating on the first night.

I called your agency because I did not have a room to stay due to payment. They said the room was not paid for when my card said it was. I am very disappointed that you and the hotel wanted me to pay more for room and dep

We never got to stay. The young lady was rude. First she said they only had 2 queen bed rooms available. My card declined, I drove to the nearest Capitol One and added more money on my account. When we got back she then kept having me to run my card without explaining why. When i kept asking her why and let her know that it'll create a fraud alert and lock my account she just kept typing something on the computer then running back and forth to the office behind the fromt desk. At that point I explained forget it and left at 4 in the morning. Remind you we drove from Dallas and I still had to drive to Clearlake to drop my dogs off to my parents. Worst customer service ever.

Staring off hotel room was dirty. Boogers on the curtains, the blanket had marks/stains of who knows what pillows same thing were dirty. Bathroom has all kinds of uncleaned locations. I would not come back to this hotel.

Very clean room! Spacious and comfy

The hotel was beautiful. Check in was smoith. Jayla assisted us at check-in. She was friendly and informative. Excellent customer service. The room was clean and well maintained.

The room was spacious and the staff was amazing

Everything was great with our stay there’s no complaints

My king room that I reserved & paid for prior to arriving was not available. They gave me double beds.

Overall service is amazing

Very court

Good Hotel, great stuff, very helpful. Nice location!!!

Room was clean, staff was super friendly and helpful, breakfast buffet was good. The pool is really small.

Nice room and view. Jonae was amazing!!

comfortable.

Beautiful hotel right in the Galleria area

Hotel smells musty. Rooms are shabby and worn. Feels like it is barely hanging on.

Clean room, friendly staff, excellent food options.

The staff was super nice

Clean room

I've always booked directly through the hotel, when we stay somewhere. This was our first time booking through a site and our first time try Royal Sonesta. It definitely made me feel like they save certain rooms for the discounted prices. The headboard should've been replaced a long time ago. When I woke up, I thought there were bugs in the bed. Then I realized it was pieces that had fallen from the damaged headboard. DISGUSTING!

I will definitely return.

Never made it there

Everyone was so nice

Staff is always more than accommodating. Rooms are well appointed, location is central.

This is a great hotel, in an excellent location, and a lovely staff. The rooms are a good size and comfortable. The food at the breakfast buffet is very good and worth the cost. My only criticism was that my room obviously had been smoked in at some point in the recent past. It wasn't overwhelming but noticeable. Staff was very responsive and I was immediately offered a new room which I declined just because it didn't really bother me. The gym is also decent size, clean, and has good equipment. The location is excellent for great restaurants and shopping close by and downtown is easily accessible by a short drive. Highly recommend this hotel and will stay here again.

Everything was perfect I’m looking forward to returning soon

Great staff extremely helpful. Would love to stay there again.

Quick Easy check in and Check out

Room was very clean and spacious, staff is always serving quality customer service.

The room was great! It was absolutely beautiful! The room was on the perfect floor! The staff was amazing throughout my stay. The dining facilities were impressive. The only problems were the water went down for a few hours, it had to be filtered. There was construction that caused a lot of noise for a few hours. The parking was supposed to be included, but ended up being $40 per night.

You have to look for the cleaning personnel

My welcome was the best part: I was told, “welcome home! You’re going to be with us for a while!” It was so genuine and sweet. My room was comfortable, quiet and the location was ideal.

Everything . The staff were amazing

All the staff that I encountered were very friendly. I was also given an excellent room. No complaints!

Excellent

Such a beautiful hotel! The woman who helped us check in was so nice and helpful. We told her it was our anniversary and she sent us chocolates and fruit to our room for free with a happy anniversary note. Amazing service. Or heater wasn’t working and they sent someone to fix it immediately.

The breakfast was amazing!

I came back. And I'll be back next trip to Houston. Thanks

Room was great, hotel was clean, congestion for parking and driving. Hotel van was parked incorrectly causing another vehicle to hit my new car.

Nice hotel clean rooms and great ambiance

Excellent service, especially from Martha. They were all welcoming and accommodating.

perfect hotel

Very dated hot

Nice rooms...clean....but no service when calling downstairs.

Friendly and helpful staff, good breakfast, excellent steak dinner - pretty much everything was first class.

2 of the Elevators on the property were not working we had to stand in line to get to our rooms…

Had under wear in our bed they act if that was normal and didn’t want to even change the sheets

No free breakfast. If so, I was not aware of. I was not told about the destination fees for leaving the hotel in addition to the overnight stay fee.

the staff

Room

Everything was great!!! Clean Room

Wonderful experience and customer service.

Clean room and friendly staff. Bathrooms need to be updated.

The location The staff rude and incompetent

Room smelled strange, bathroom was super dark and no turndown in 3 days even when I asked however they just brought towels. Staff are awesome but hotel needs some love and upgrades.

Great stay

Great hotel

Bar had great food and drinks

Love

Nice room. Staff in the restaurant was friendly and attentive.

The staff was amazing and great proximity to the downtown and Galleria area.

Breakfast was great with fresh fruit and service was also great

Room was clean and staff was courteous

Very nice and quiet

Breakfast was good. The room could have been better and cleaner. The house keepers don’t clean well.

The decor The water in the tub never got hot

The rooms need more cleaning, my allergies got bad during my stay, All night me and kids were having hard time breathing!

Great location.

I love this hotel

Convince Restaurant and Bar Rooms are clean Additional charge of 35 dollars for self parking is ridiculous in my opinion

The check-in process was smooth. We were greeted, stay was nice. When I was checking out both of the front desk staff did not greet or acknowledge me. The lady did not speak to me except you’re all set. Didn’t ask if I need a receipt or confirm if there’s any additional charges like parking fees since I asked.

Arrived after midnight. Staff was welcoming and check in was quick. Nice hotel & room. The motion lights on the base of the nightstands would light up throughout the night which was annoying & inconvenience but other than that it was ok.

All the above, was on point

Awesome job

Will definitely go back

Everything

My family and i were welcomed by a great front desk member called Martha drew a smile on our face immediately when she welcomed our kids with cute hotel stuffed bear and made their day She Was always helpful with any request asked Room was clean Requested baby crib which they sent one right away although crib was not well maintained ( paint faded and scratched maybe 10 year old crib ) They have self parking available which we unfortunately did not feel safe parking there as we felt it was kinda far from the hotel and lights were dimmed at night we had to switch to valet parking ( great and fast service ) Overall we where satisfied with our one night stay and will be coming back for another staycation

Excellent all around

Hotel was appealing at first with friendly staff, but very small bathroom, towels were not clean in the bathroom, and no toothpaste stocked in bathroom.

Should have free parking due to the deposits and price of room. Should have free breakfast as well.

Room was in great condition loved the city view. However, I think at this time they had something going on. I timing was off. There were a lot of kids running around in the lobby and the wait time for the elevator was ridiculous. However the hotel was nice.

Absolutely

Excellent customer service from front desk host, Devin. Beautiful hotel, however I would recommend an upgrade to the rooms due to carpet stains, no full length mirrors, and resurfacing needs in the bathroom. The air conditioner was also not working to full capacity which left the room very stuffy.

room was clean but i didn’t like that the door unlocked when i turned the handle. I have to know if the door was locked and it was slightly nerve wracking traveling alone. Otherwise very very nice, I loved my stay!

Fine stay. Street noise a little loud and bathroom is small.

It was aright, still clean with a nice view of uptown Houston. Staff was nice and helpful. It was just missing a mini fridge and microwave.

nice

Very nice and clean

Our room was spotless, smelled great, view was amazing and the staff that checked us in is top tier. Valet workers were AMAZING!!! This is where we stay every time we re in Houston.

Well located, clean and comfortable

Staff members very nice, hotel as a whole very clean

Great job!!!

They gave me the wrong room. When I walked in, there was a lady changing to get ready for her Christmas event. She cursed me out and said please don’t hurt me. I was mortified. The most embarrassing thing ever checking into a hotel like this. I would like compensation for this horrible experience.

Martha at the front asked if we were here for a special occasion and when I let her know we were there for my fiance graduating as a petroleum engineer she sent a celebration bottle to our room with a personalized note, she was amazing!!

Love the staff, the property is so nice and clean and safe!!!!

Restaurant food was decent, not 5-star. The bar was nice and served up very good cocktails. Main takeaway: perhaps best smelling hotel I've ever been to. They had diffusers or whatever they used all over and the entire property smelled wonderful. Only caution is if you are affected by perfumes, it may cause a bit of distress.

Great overall stay!!!

Good place

Staff was friendly, welcoming and helpful. Room was very clean and smelled clean. I was apalled to find that the vanity kit in the restroom had dirty used qtips inside. Room was cozy but uncomfortably hot. We had to have someone come take a look at the ac system but after that it was comfortable. The hotel was so beautiful and we would have loved to explore it more but we ran into lots of drunk, rude, condescending guests that were there for a company christmas party. But aside from that, room service was excellent and went above and beyond and the restaurants were amazing and had a great selection. We enjoyed our stay.

Clean with wonderful staff!

Nice Christmas decorations. Only the parking of $34 a day was a bit too much.

Fruits

Cool stay for a quick staycation with friends

The room was spotless but the tub to shower mechanism had broken and Martha was able to help and change my room immediately she was friendly and warm elevated my stay for sure.

Janel gave us the best customer service! Must go again!

Wonderful hotel!

Not much service but adequate and clean stay.

Don’t like that you have to request room cleaning every day.

Everything was amazing from the valet to the concierge to the bar staff to the front desk

Nice

Nice hotel

Beautiful hotel and beautiful rooms. Staff was very friendly and helpful. Will definitely stay there again.

Thumbs up for the room accommodations + included buffet breakfast. Excellent property in the Galleria area.

Excellent.

Cleanliness and how warm and welcoming the staff was. Will definitely be back.

The room was clean however accommodations relative to space for seating was not good. Only one chair was in the room which resulted in need for 2nd person to sit on the bed. Water needed running for a long time in order to get hot water. Staffing was Great, overall.

Great service

The room was spotless and the staff is always the best. Friendly, respectful and helpful.

I had requested a room change due to backed up sewage. Apparently the hotel has had issues for a while because the entire hotel shower and sinks were spewing out fecal matter. The staff were very positive and reassuring offering a free meal, but the water issue caused the stay to be less than the average forty dollar motel stay. I love this hotel brand, but they gave little back for the amout paid to stay in a clean safe environment.

Everything was great the staff went above and beyond from the desk staff to the restaurant/bar staff!

Needs to update bath

The eggs were very tasty

Very nice and clean room and ample supplies

Na

This room needed a few TLC. The tub water sprout piece was disconnected from the wall. whenever you flush the toilet it sound like something was going to pop out. The toilet would run for a long period of time. it also look like the room may have suffered some kind of water damage. there was hair left on the toilet seat as well as on top of the toilet.

Beautiful hotel, delicious breakfast, and great service. The bathroom was not the best in my hotel room.

Staff were great, room was nice. The breakfast wasn’t good.

Overall Excellent...

Walls are paper thin! We could hear other guests moving around in the adjoining rooms. The Front desk seemed short staffed as there was always a line. Our room was a little outdated and didn’t look like the pictures advertised on the website. We purchased food from the lounge and it was nothing to rave about.

The amazing looking lobby with wonderful welcoming staff.

No complaints

Excellent staff and the room was comfortable. The small pool was subpar and not very clean.

Yes

Amazing location, great view very clean their breakfast was delicious we enjoyed our stay. I highly recommend.

Terrible experience the AC was broken in the hotel room. I asked to be changed they said they will send maintenance

Wasn't informed about the $38 ridiculous fee to self park. Booked a king bed room. Upon check in they said the king rooms didn't have running water so was downgraded to 2 double beds. Hotel itself and room was nice, but on top of what we paid plus extra, and THEN a downgrade with nothing to show for it, I expected better.

Perfect

Clean rooms, they even had automatic lights that would go off when you walked past at night so you could see better. The beds had been comfy. The breakfast buffet was good and the staff was nice.

Air in hot water lines caused dirty water to flow for a bit before it cleared. Elevator was very noisy as it passed by each floor going up or down. A bit unnerving.

Staff members were very helpful.

Clean room , welcoming staff & a beautiful property ! Thoroughly enjoyed ! I did request a window room (& paid extra ) however, the room /window was in front of another building. It was dis-satisfying to have a building as a “view” the entire trip.

It was great

Quick and very friendly service.

Wonderful management

Fresh breakfast and a really comfortable bed!

Clean room. Quiet. Breakfast was warm, not hot. Service slow

Clearly top notch

The hotel was clean and well maintained. I used the self parking, but the website only mentioned valet parking. It would have been nice if the website had explained this so that I knew more about it prior to my arrival. The Valet Parking attendant seemed pushy and wanted my keys to my car while I went inside to check in, in case he needed to move my car. There was plenty of room there and no need for that. I thought that was a little odd and unnecessary. I did not give him the keys and told him I was only going inside for check in and would then move my car. Otherwise, I didn't use any of the hotel amenities.

Clean, space, and view

The hotel and bar staff were lovely. Based on all of the interactions I observe with other customers, They seem to have treated everyone fairly. I observed a bar tender go out of their way to make a drink for someone who kept being dissatisfied with what they asked for.

The room was nice and clean and the staff was very helpful.

Everyone was so sweet and kind. Amenities were always lovely. Room was perfect. Will definitely come back

Great place for that price

We enjoyed our stay.

Room was great. Bathroom wasn't clean as the bedroom. Staff had great customer service. The lounge had great food and service.

They didn’t have the upgrade for my room on the higher floor and tried to give me a queen size bed. So I had to settle for a lower floor just to get a king size room. Rooms are ok but not what I expected.

Parking is a big of far to walk so next time will valet

At check-in I was told my reserved King was “not available” and I was pushed to accept a downgrade to two Queens, with “late checkout” offered as an incentive. I declined because I booked a King. After insisting, a King room was suddenly “found,” presented as an “upgrade,” even though it was the room type I originally reserved. When I then asked for the late checkout that had just been offered, I was told it was “not possible.” This back-and-forth felt misleading and unprofessional. Before assigning my room, I confirmed parking costs because my Expedia booking included a parking credit. The front desk told me self-parking is $35 and the difference would be complimentary from the hotel. Despite that, I was charged $9.74. When I called the hotel to understand the charge, the operator after taking my room number said it was simply the “difference in parking fees.” I explained that the front desk had promised it would be complimentary. She replied it was not noted in my check-in notes and asked me for the receptionist’s name. Expecting guests to track staff names to enforce what the hotel promised is unreasonable. The call felt dismissive and unhelpful. Multiple elevators to the 19th floor made creaking sounds and did not ride smoothly. This needs urgent maintenance. In addition, there was a coffee machine but no water provided to make coffee.

Everything was great!

Yes. Everything was perfect! I will stay again

Clean, friendly staff!

Everything.

loved the view with our upgraded room, and the comp parking

Great

It was a great view and peaceful evening!

The range of the food available on the buffet was excellent as was the food from the menu. They evrn had hot tea which is not available at all hotels. We would definitely recommend this hotel

Decent hotel but rhe breakfast variety and toilet cleanliness could be better.

Very very good location. Staff was super friendly and had answers to every question. Bar staff was great.

I was just a standard room. Better off saving a $100 and stay at a cheaper hotel. Extremely noisy rooms. Hear all traffic outside and all the conversations and door slamming inside the hotel till early morning.

Everything was amazing

Great stay

Well they promoted as a nice hotel but i been staying better hotels then this one i just dont like it

Great place to stay!

Awesome

Very clean and well come back

Clean room! Great stay!

Awesome

I enjoyed my birthday here and had a great experience and will definitely stay in the future!

it was great service very wonderful team !!!

Clean

Clean and quiet

Hotel needs an update. The room AC was incredibly loud. Pool was dirty.

Even though I left early for a family emergency, my one day stay was great. The rim was clean, the bed was comfortable. My only thing would be the room was a tad bit dated and had a "older hotel odor," though not overbearing or anything that hindered my experience. Overall, quick, but good stay.

The staff was really caring and welcoming. We enjoyed our stay!

Great place, staff was nice,

good

The hotel is old and outdated.

Old hotel with old ventilations and a bit dirty

I ordered a juice that was never brought to my room. I paid for a king bed and got a lesser room. My card key didn't work after the first day. Overall highly dissapointed.

This hotel is tired, worn and needs major updating, and the staff needs a lot of help

Property is tired. Upcharge for President suite but put me in the governors suite…… alarms going off at nigh twice. Having to get my 2 year old up out of bed and dragged them downstairs twice because the front desk was not answering the phone about the alarms……. This was a nice property at one time but it’s very tired and needs a lot of updating. The management team needs some attention. I think they’re having a hard time with staffing. Nobody to help with bags. It’s just not what it used to be.

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The height of the room was short & cluster phobic. The blanket had stains on it see picture. Breakfast was awful not the greatest

Idk

Close to highway, popular places. Clean facility and convenient.

Had to call front desk about the floor light staying on, the personal was not familiar with that feature in the room so they called maintenance, they came quickly but he ended up just pulling the socket out. It was motion reactive light but I’m not sure if they knew or wasn’t able to explain it. Overall good, but wouldn’t purchase with out a deal of some kind

Pretty good property.

I always enjoy my stay

Clean room. The AC fan could not be put on high or it squeaked. Midnight, on night one I requested a new room because my neighbor was singing at the top of his lungs. They would not move me. He did eventually stop singing. Next night, same thing!!!

Close to restaurants

We needed to call to get room service. But sometimes they wouldn’t come

When you ask for service it takes quite of amount of time for the hotel to do it.

Rooms were spacious and very comfortable bed. No food after 10 pm and hotel bar closed 11 during week and midnight on weekend - my only negative comment.

I love/hated this hotel. It was super clean in the lobby’s and hallways, everything seemed super nice & nice. Beds were comfy, but the only thing is furring my stay there was a dead roach in my room and my a/c was broken. The staff handled both situations very well, they came and got the roach out. And they fixed the AC, the only thing is, I did wish to have some sort of compensation for all the disruption of these events and I don’t receive any.

Horrible company Liars, deceitful, using CC info to fraud customers

Amazing place

I always have a wonderful day at this hotel

Walkability to nearby shops and restaurants

valet service was excellent

Very clean and modernized hotel. This will be my place of leisure when visiting Houston.

Overall experience was good but the gentleman on the reception VUSAL YOUSIFOV was awesome and extremely helpful making my stay smooth and comfortable.

Could've communicated better about $300 once you get there

5 star

Great hotel

We probably would not stay again. The staff at the hotel bar/ restaurant were not friendly or helpful. We felt like we were bothering them just ordering a drink. The food was terrible and very limited selection. Don’t plan on having meals there… not worth the high prices.

Decent for a conference

I had called many many times for specific things like utensils, clogged tollet etc. I every time waited for 2 hours and called again and then finally they came to my room.

My stay was a 10/10 I will be returning in a couple months! Only thing I will say is that it’s a $100 incidental fee for every night you stay… I think that’s really high but you get to use it for room service and stuff… pool and spa 10/10 the gym had so many things everything was just perfect! Highly recommend staying there

Need do kind of improvements..wear and tear bed head rest.etc

The above mentioned

The staff at the Sonesta provided excellent service. The rooms were clean and checking in was pretty easy and convenient.

overall nothing special. Slipped and fell walking in to the elevator because there was grease on the floor. Maid walked in my room without knocking as I was coming out of the bathroom from a shower and the price for parking is super high.

Extremely Accommodating!

This hotel stay was the best highly recommended

I really enjoyed the parking availability, and simple check in process.

The bed was so comfortable

Hotel was very nice and well kept, staff was friendly and helpful. My only qualm is there was no microwave in the room, other than that the stay/hotel was very nice and i will be returning to this hotel any time im in the Houston area

Enjoy my stay! Pleasant welcoming staff, beautiful views in the room.

Friendliness of staff

There are way to many hidden fees and I think people were living in the hotel

Love the staff there. Love the hospitality. Safe and quiet

Great staff, dining options or a 24 hr pick up and go food options would be great

Great clean and it smells really good. The best place to stay when going out of town

Definitely be coming back and the view was amazing. It was very clean

I thought that this property was in a good area but that’s it

Great location for shopping. Nice lobby bar & excellent breakfast buffet. It was worth the price.

Hotel staff and room are great in general, except two things. 1. Elevator to our room at the top floor (20-ish floor) were not working. We need to call their staff to bring us down through maintenance elevator. 2. They charged us additional $157.99 for breakfast eventhough it had been included in room rate. Charging us that much is insane.

The bed was so comfortable! I was pleased with the room service from the bar you don’t get that every.

Needs some updates

I absolutely loved the ambiance of this hotel. I also loved how friendly and accommodating the staff were. We had the perfect girls trip weekend!

Amazing

The service was the most memorable along with the designs and rooms, I have never seen customer service like that from a hotel/concierge/room service, the room service guy Jorge went and actually found things for us that had been thrown out as well at the end, they took care of our parking for the minor inconvenience. Got my room upgraded because there was no rooms availabile?! it felt like a dream from the moment we stepped into the hotel! it was beautiful as well

It is a beautiful place, and the staff is wonderful.

Disappointed in the fact no refer, no microwave for in room services. That seems to be a basic , even in a elite hotel room .

Overall decent hotel with a great location, lots of restaurants and attractions near the hotel

Convention happening, busy Saturday night and was smooth. Great room, clean and comfortable with nice view of Gallaria area.

I was attending a convention with 1,000+ people. They only had 2 of 4 elevators working. It was chaos and a lot of frustrated people. Hopefully they can get those repaired soon. Wish they would have gotten their technicians there on Sat morning when they realized there was a problem.

Staff at the bar Micheal Laura and Eric were excellent

Great staff!

Friendly staff who communicate with us who are deaf.

Clean neat and tidy … receptionist Daniel is awesome

We selected this property because it was convenient. It was a wonderful experience! We were celebrating our Wedding Anniversary and were treated like royalty by all staff - from front desk, to parking, to dining, to housekeeping. The time on property was safe, restful, relaxing, and provided not only a good night's rest, but also, because of its location, was able to serve as an easy, convenient "hub" for our activities in the area: shopping, entertainment, and fine dining away from the property. The management and all staff were very courteous, personable, knowledgeable, and professional as well as efficient! We will definitely be back!

The breakfast was delicious and have a great choice of foods!! Staff was great!

Staff was great place was so pretty

This hotel used to be great. But now it needs a key to go to every floor. Which was a pain in the ass sometimes the key card wouldn’t work and it would take me all the way up to someone else’s floor. It was also incovnient when I ordered food because I had to come down to get the food or get a friend . Last time I was there it didn’t need a key. I like convenience when I’m staying at a hotel .will not stay here again.

I didn’t like that there was not an option to connect to apps on tv .

We have stayed here a few times the past two years but the last stay with had here wasn’t the best experience. Our room wasn’t the cleanest, hair in the restroom and the sheets had small blood stains. Definitely will not be staying here again. But overall a great place for a quick night.

Location, view

This property is conveniently located by the Galleria mall. And is very clean and safe… I love the pool and the sizes of the rooms are great! Thank you so much for the VIP gift! Vusal, at the front desk was amazing! This will be the hotel I will be coming back to every month or every other month for business purposes as well as leisurely. I was treated so well by Vusal, that I will treat my employees and their families here as a gift.

We have a good night's sleep in the town of Houston. Thank you for the great hotel.

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Breakfast was great. The staff were all very helpful and accommodating.

The only thing I didn’t like was paying for parking.

Very nice hotel in a premium location!!!

Good

Awesome stay staff is amazing. Fitness stuff w/ pool on the 5th floor don’t miss out

We came in for my hubby birthday and we enjoyed our stay. Staff was awesome

Nice property. Room & bed were comfy and clean.

Check in was amazing, but unfortunately the rooms need renovation and the air conditioner was very-very noisy

The room was clean and comfortable. The cafe provided tasty and reasonably priced breakfast options. The staff were pleasant and helpful. I wish it was easier to get to the parking. All of the nearby levels were reserved for valet parking so I had to drive up and down 3 levels to get to the regular parking, as well as a take a separate elevator back down to the lobby. Overall, a great stay.

There was always hot water for your shower. The a/c went in and out. I also had a water leak in my closet that was kind of noisy to listen to.

No concierge to support guests to move their bags

It was nice and great location

Room perfect size hotel is amazing but needs upgrade and remodel room and bathroom.

Good

Highly Recommend Staying at this property

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Of overall the hotel was nice and the employees were very nice! Laura at the bar was amazing. I forgot to take a photo but the hand towel in the bathroom was dirty.

Everything

It needs some updating

The staff was really beyond amazing. I've traveled the world for many decades and without a doubt this staff has been the best!

Very clean

Very unique

Excellent place and service. Very close to good places and very friendly staff..great costumer service

Great stay!

This property was so nice. The rooms were clean and comfortable. The placed me and the rest of my party in rooms together, although we didnt book together. Pool area is small but since its hot, not many people were out. Gym is a great size. the employees were all so nice!

Hotel is located in a great area close to the Galleria and a short drive from museums. The hotel bar is also great with a low key vibe and great drinks.

I was told the morning of we could have an early check in at 2 pm. I showed up and they said nothing would be ready until 4pm. I left to kill some time and returned at 3:15 and all of the sudden my room was available. I was in a time crunch to be somewhere and they didn’t call me, text me or anything to tell me my room was ready. Had I not gone up there early I still would’ve been waiting. Whoever Iris is in on the phone had an attitude every time I spoke to her. The guest communication needs lots of improvement and work honestly. Other than that the room was clean, near the elevator, and had a great view.

Wonderful place

The staff was beyond awesome!

Property management was lacking. There was a charge on my bill at check out that we did not make. Make sure you review your bill at check out before you leave.

Temperature in the room was hot and not cool enough. Rug seemed old and not in place by the bed.

1000% Satisfied with the Hotel & Staff’

Restaurant was the best amenities!