Hilton Houston Post Oak by the Galleria

Staff is very helpful, professional and a good time

Next to the office, the location is perfect. It also helps to have the shopping.

Great stay

Good

Yes

La atención muy buena desde que llegas al lugar te atienden para darte instrucciones de donde esta el estacionamiento, cuando entras en la recepción todos muy amables y atienden tus dudas de buena manera, el cuarto estaba limpio, el aire acondicionado muy bien, camas todo perfecto lo recomiendo mi estadía fue solo de 1 noche pero sin duda regresaríamos a 11 min caminando de la Galería y restaurantes cerca

The covers is full of mold and mildew on both beds. Talked to manager and was switched out. Same thing full of mold . Shower pressure is very weak. Very disappointed !

Clean

I booked a room with a peloton bike and when i got there they apologized and said the room assigned to me the bike was not working... Very frustrating !

The room was a nice size. However, the bathroom was still dirty. A large hairball was on the floor in the bathroom. The hallways of the hotel were extremely warm.

This hotel knows what they are doung. The room was impeccably clean and spacious. The first guy who helped unload my car and get everything to the room was frienly and professional. I got to check in early and go shopping at the nearby Galleria. I slept well in the cool, dark room with soft sheets. Thanks, Hilton!

Exceptional

I like the accessibility, it was easy getting around from the hotel The parking was a bit on the high side :( but receptionist explained that in the galleria area, parking is difficult.

Parking was easy had a issue with my room, but the front desk did there best to help me switch rooms i went from

Good

Great location and very helpful staff.

Very good

location needs update, specially bathroom

Great nothing

location needs update, specially bathroom

Large clean room

Nothing

Very good

Exceptional

Wonderful service

Pool &gym

Almost busted my ass on the bathroom floor after getting out of the shower and slipping on the floor

Exceptional

Very old and dirty building. It felt like we were staying at a no-name motel. The bath tub bottom surface was torn out and we did not know what we were standing on.

Balcony and suites Price of valet and self parking

The location was fantastic, the bed was very comfortable, and the room size was decent. Cleanliness was disappointing — the bathtub had hair in it. The water pressure was poor, and the sink in the hand-washing area drained very slowly, leaving water pooling in the bowl. The gym was also quite small for a hotel of this size.

Balcony and suites Price of valet and self parking

Cleanliness was disappointing — the bathtub had hair in it. The water pressure was poor, and the sink in the hand-washing area drained very slowly, leaving water pooling in the bowl. The gym was also quite small for a hotel of this size.

❤️

Does not have 24/7 room service. When you are starving because flights were cancelled and you couldn't get anything to eat all day, that is quite the inconvenience. A lot of the facilities are kept extremely cold, and the sound insulation is not good. You can hear the traffic outside and the people in the room next to you. Would I stay here again? Not unless I have to.

We had a great stay. We were in for the Rodeo - Hotel was very convenient. The staff was very accommodating and the rooms were comfortable. We will be back!

Staff was awesome. The hotel itself was clean and up to date. The strong smell of marijuana was constant on our floor, only complaint.

Everything Nothing

Clean room

Very good

Needs updating, horrible smell, loud AC.

Bathroom door malfunction

Exceptional

Definitely has seen better days.

House keeping was slamming doors very early in the morning. The staff were polite but not welcoming at all. The room was decent. The bed was very comfortable. Too pricey for what it actually is.

Nice room and hotel is in a good location. Service was quite good. Parking is pricey however.

Nice room and hotel is in a good location. Service was quite good. Parking is pricey however.

The AC did not work in the room.

Both

Both

Great room. Will stay again

Great room. Will stay again

Rooms was clean staff was nice & helpful

Rooms was clean staff was nice & helpful

Room was clean.

Room was clean.

Great staff, room needed maintenance. Toilet paper holders falling off wall, water diverter valve on tub was almost impossible to pull up for shower, and the spigot itself was very loose as well.

Great staff, room needed maintenance. Toilet paper holders falling off wall, water diverter valve on tub was almost impossible to pull up for shower, and the spigot itself was very loose as well.

Sagging mattress

There was dirty standing water in the shower when I got to room. Instead of them offering me another room, they told me maintenance would be up. Maintenance never came even after calling downstairs 3 times. I left with no shower or refund.

I didn't like that it is supposed to be a pet friendly hotel and we got complaints about our dogs barking after 10 mins of arriving and it was not late at night and it was not that big of an issue, they barely barked a couple of times. They also do not explain anything to you about the parking situation or that you have to pay for parking at the front desk and not at the parking garage, so I was overcharged at the parking garage and then told after the fact that I was supposed to pay for parking at the front desk. Why was that not mentioned to me or why was I not asked about paying for parking when I was checking into the hotel? It was just not a great experience, not good communication to a guest who had never been there before (and I told them it was our first time) and we only needed a place to sleep for one night because we were having something done to our house and could not stay in it overnight.

The shower wouldnt stay on it kept switching to a bath also wouldn’t get warm, called for maintenance and it still wouldn’t get warm after maintenance left. Light up mirror in bathroom didn’t work, Blow dryer didn’t work

Walking distance to the office.

NA

NA

Yes

Yes

The lobby area was nice and it was nearby The Galleria mall. The staff manager on Night Shift name Jackie was very rude, impatient and passive aggressive. A lot of the guest smell like weed in the room next-door to mine smelled like weed. The parking was not free, which was not disclosed in the booking. The bedsheet was stained. The toilet paper roll holder was about to fall off the wall. This place marks up their prices due to the convenience of the area.

Not only that, this hotel was obviously NOT CLEAN. There were six old French fries and an olive on the carpet next to our room, and they were on the floor for all six days of our stay. No one cleaned the hallway. No one cared. And now that I have called and talked to three people at the Hilton Post Oak hotel, I know that no one cares because they treated me horribly, intimating that I was lying. I told them that the lice specialist I hired to comb through my and my son’s hair gave me the maturity of the insects and eggs, and I KNOW I caught it from this hotel. I KNOW it was the sofa bed because only my son and I got it. The timing is exactly right. Bad service. I told them to check on the people staying in that room now because they could catch the lice too. They laughed at me. Stay someplace else. This place is dirty dirty dirty, and if they mess up your stay, they do NOT CARE about

Not only that, this hotel was obviously NOT CLEAN. There were six old French fries and an olive on the carpet next to our room, and they were on the floor for all six days of our stay. No one cleaned the hallway. No one cared. And now that I have called and talked to three people at the Hilton Post Oak hotel, I know that no one cares because they treated me horribly, intimating that I was lying. I told them that the lice specialist I hired to comb through my and my son’s hair gave me the maturity of the insects and eggs, and I KNOW I caught it from this hotel. I KNOW it was the sofa bed because only my son and I got it. The timing is exactly right. Bad service. I told them to check on the people staying in that room now because they could catch the lice too. They laughed at me. Stay someplace else. This place is dirty dirty dirty, and if they mess up your stay, they do NOT CARE about

Staff was great. Location was perfect. Great room size and amenities

Staff was great. Location was perfect. Great room size and amenities

The room felt neglected and not completely clean. The walls in the bathroom were run-down. The next door neighbors were very loud throughout the night. Water was not available for guests during the night time and early morning. I was told water would begin to be available at 10am which was too late for my trip. Overall, the hotel stay was poor.

The room felt neglected and not completely clean. The walls in the bathroom were run-down. The next door neighbors were very loud throughout the night. Water was not available for guests during the night time and early morning. I was told water would begin to be available at 10am which was too late for my trip. Overall, the hotel stay was poor.

Handicapped room was given. Also bathtub tiles were peeling. Curtain rod was broken. Balcony wasnt clean

Handicapped room was given. Also bathtub tiles were peeling. Curtain rod was broken. Balcony wasnt clean

I had found a bloody bogger on the bathroom wall when I first walked in to the room. I also had the problem of leaving my room before checkout time and when I got back to my room they had cleaned the room out and took my stuff that I had to hunt down my stuff.

Clean and lovely

Clean and lovely

It’s always a great stay. Thank you!

It’s always a great stay. Thank you!

I am writing to share feedback regarding my recent stay at Hilton Houston Post Oak by the Galleria. Upon arrival, I discovered that the hot water in the shower was not working. I immediately informed the front desk, and they assured me that maintenance would be sent to resolve the issue. I proceeded to the gym, and when I returned several hours later, the problem remained unresolved. The staff mentioned that the boiler was working, but I explained that while the hot water was available in the sink, it was not working in the shower, which suggested the issue was with the shower handle. They assured me once again that maintenance would be notified. As my son and I had an event to attend and urgently needed showers, I requested a different room. Initially, I was told there were no rooms available. After I explained our situation and the necessity of having a working shower, a room was eventually found for us. While I appreciate the staff's attempts to address the situation, I was disappointed by the lack of promptness and concern shown for our comfort throughout the process. This experience does not reflect the high standards I have come to appreciate from Hilton properties. I hope you can address this issue to help improve future guest experiences. Could you please let me know what steps can be taken to prevent similar situations? Thank you for your attention to this matter

I am writing to share feedback regarding my recent stay at Hilton Houston Post Oak by the Galleria. Upon arrival, I discovered that the hot water in the shower was not working. I immediately informed the front desk, and they assured me that maintenance would be sent to resolve the issue. I proceeded to the gym, and when I returned several hours later, the problem remained unresolved. The staff mentioned that the boiler was working, but I explained that while the hot water was available in the sink, it was not working in the shower, which suggested the issue was with the shower handle. They assured me once again that maintenance would be notified. As my son and I had an event to attend and urgently needed showers, I requested a different room. Initially, I was told there were no rooms available. After I explained our situation and the necessity of having a working shower, a room was eventually found for us. While I appreciate the staff's attempts to address the situation, I was disappointed by the lack of promptness and concern shown for our comfort throughout the process. This experience does not reflect the high standards I have come to appreciate from Hilton properties. I hope you can address this issue to help improve future guest experiences. Could you please let me know what steps can be taken to prevent similar situations? Thank you for your attention to this matter

Staff did an amazing job. Excellent customer service.

Staff did an amazing job. Excellent customer service.

Nice staff and clean

Nice staff and clean

Great

Great location, Easy Check in process, nice clean rooms

Great location, Easy Check in process, nice clean rooms

Great place to stay and the staff was great!

Great place to stay and the staff was great!

Never ever again.

Never ever again.

Nice close to my work and restaurant

Nice close to my work and restaurant

A microwave would have been very helpful. A map of the two mile limo service area would have helped.

great

great

The difficult staff

The staff in the management they are very unreasonable

Very accommodating to your needs.

Very accommodating to your needs.

Everything Nothing negative to comment on.

Clean room, comfortable

Clean room, comfortable

Just a bad value all together. Other much nicer properties in the area that are priced about the same. No coffee (unless you count terrible room coffee) available in the early morning...which is insane for such a large hotel with so many business travelers. Music from wedding reception audible in room very late at night. Insane. Spent nearly a grand here for a weekend stay in a corner room, at that price point, in this area, this hotel falls far far far below expectations. Would never stay here again.

Just a bad value all together. Other much nicer properties in the area that are priced about the same. No coffee (unless you count terrible room coffee) available in the early morning...which is insane for such a large hotel with so many business travelers. Music from wedding reception audible in room very late at night. Insane. Spent nearly a grand here for a weekend stay in a corner room, at that price point, in this area, this hotel falls far far far below expectations. Would never stay here again.

Check-in took too long.

Check-in took too long.

Always a good stay here but would love to see some updates to the gym made, as well as Smart TVs in rooms.

Always a good stay here but would love to see some updates to the gym made, as well as Smart TVs in rooms.

Excellent hotel

Excellent hotel

Overall good experience.

Overall good experience.

Absolutely wonderful

Absolutely wonderful

Nice hotel in a great location

Nice hotel in a great location

Really nice place, I don't go downstairs, my husband and I paid her drinks, charge it to her room after doing that we never saw the bartender again. We waited for for 20 minutes..that was disappointed besides that everything was nice

Really nice place, I don't go downstairs, my husband and I paid her drinks, charge it to her room after doing that we never saw the bartender again. We waited for for 20 minutes..that was disappointed besides that everything was nice

Awesome staff, the rooms are very spacious.

Awesome staff, the rooms are very spacious.

good

good

Big rooms, clean

Big rooms, clean

Beautiful

Beautiful

Good

Good

The problem wae we had some sort or flasging light in room all night

The problem wae we had some sort or flasging light in room all night

All good

All good

Dirty and someone came in my room

Dirty and someone came in my room

I stayed at Hilton Houston Post Oak by the Galleria to celebrate my birthday with my sisters and mom. We got the suite but the couch did not pull open and staff insisted it did and when someone finally showed up over 45 minutes later, they too were surprised the couch was not a pull out. The sink did not drain and after multiple complaints, no solution was made. We stayed in the same room with a toilet flush as loud as an airplane engine about to take off and the customer service was not polite. I was hoping for a great experience, but unfortunately did not have the best time due to the sink, couch and service.

I stayed at Hilton Houston Post Oak by the Galleria to celebrate my birthday with my sisters and mom. We got the suite but the couch did not pull open and staff insisted it did and when someone finally showed up over 45 minutes later, they too were surprised the couch was not a pull out. The sink did not drain and after multiple complaints, no solution was made. We stayed in the same room with a toilet flush as loud as an airplane engine about to take off and the customer service was not polite. I was hoping for a great experience, but unfortunately did not have the best time due to the sink, couch and service.

Quick trip

Quick trip

1st room HVAC did not work, transferred to other room, plumbing did not work. Staff was helpful yet smelled like booze… I felt like I was in a cheap hotel in on the strip in Las Vegas.

1st room HVAC did not work, transferred to other room, plumbing did not work. Staff was helpful yet smelled like booze… I felt like I was in a cheap hotel in on the strip in Las Vegas.

First time staying here. Great hotel, nice surroundings.

First time staying here. Great hotel, nice surroundings.

Good thing

Good thing

The staff were very helpful

The staff were very helpful

We had a wonderful stay. The location was perfect. Close to shops and restaurants. The staff was helpful and pleasant. One staff in aprticular was amazing. Jackie! She is the overnight frint desk and all around manager. Her gesture, empathy and genuine care for guests was exemplary.

We had a wonderful stay. The location was perfect. Close to shops and restaurants. The staff was helpful and pleasant. One staff in aprticular was amazing. Jackie! She is the overnight frint desk and all around manager. Her gesture, empathy and genuine care for guests was exemplary.

The stay was great everything was nice besides the elevators stopped working and they only had 1 available for some time

The stay was great everything was nice besides the elevators stopped working and they only had 1 available for some time

Issac in thr coffee shop understood the assignment and made our coffee perfectly! It was a short stay but it was a great one.

Issac in thr coffee shop understood the assignment and made our coffee perfectly! It was a short stay but it was a great one.

There is a balcony but over the years it has gone down in value and service . The care for the building has decreased . No microwave , the WiFi would not work . We have to get different sets of keys cause they repeatedly didn’t work. The fridge in the room did not work . I’ve stayed here a few times before and it wasn’t this bad . Also out of the 4 elevators they had only one worked , filling the elevators or waiting a long period of time to get on. I won’t be coming back to this hotel , the balcony is not worth it .

There is a balcony but over the years it has gone down in value and service . The care for the building has decreased . No microwave , the WiFi would not work . We have to get different sets of keys cause they repeatedly didn’t work. The fridge in the room did not work . I’ve stayed here a few times before and it wasn’t this bad . Also out of the 4 elevators they had only one worked , filling the elevators or waiting a long period of time to get on. I won’t be coming back to this hotel , the balcony is not worth it .

Terrible. Apparently there is no management or oversight. We stayed in town for my child’s birthday weekend. We witnessed drug deals, apparent adult content creators, clothes left outside the elevator and near the pool, vomit. Literally the worst stay I’ve ever had at a hotel.

Terrible. Apparently there is no management or oversight. We stayed in town for my child’s birthday weekend. We witnessed drug deals, apparent adult content creators, clothes left outside the elevator and near the pool, vomit. Literally the worst stay I’ve ever had at a hotel.

The first day we got there, only one elevator was working and took forever. The large rug at the entrance was heavily soiled and the overall smell of the hotel was gross and musty.

The first day we got there, only one elevator was working and took forever. The large rug at the entrance was heavily soiled and the overall smell of the hotel was gross and musty.

Everything is perfect

Everything is perfect

It was an amazing stay super clean. The guest services. People were super awesome. The pool was very nice.

It was an amazing stay super clean. The guest services. People were super awesome. The pool was very nice.

The staff were good, and the rooms are cleaned every day.

The staff were good, and the rooms are cleaned every day.

Really liked the location

Really liked the location

My stay was quiet and relaxing , the view was beautiful and the staff was friendly and helpful;I’d stay there again.

My stay was quiet and relaxing , the view was beautiful and the staff was friendly and helpful;I’d stay there again.

Loved it here!! We'll definitely be back! Very clean & safe feeling for my family & I. Love the pool access room!

Loved it here!! We'll definitely be back! Very clean & safe feeling for my family & I. Love the pool access room!

My stay was very exceptional everything about my stay was amazing it was relaxing peaceful the room was comfortable, spacious shuttle service in a 2 mile radius was nice to have. Front desk was nice asked for a microwave and when I came back it was in there nothing bad to say. Will be back

My stay was very exceptional everything about my stay was amazing it was relaxing peaceful the room was comfortable, spacious shuttle service in a 2 mile radius was nice to have. Front desk was nice asked for a microwave and when I came back it was in there nothing bad to say. Will be back

Great service. Loved the breakfast

Great service. Loved the breakfast

Nice hotel with pleasant staff. Valet and self-parking cost was pricey but convenient.

Nice hotel with pleasant staff. Valet and self-parking cost was pricey but convenient.

Unfortunately, the room had some issues that were deal breakers for me and cleanliness was one. The pool was filthy and had so much chlorine you couldn't see through the water. The staff was very responsive and promptly addressed all issues I reported. The best thing about this place was the staff.

Unfortunately, the room had some issues that were deal breakers for me and cleanliness was one. The pool was filthy and had so much chlorine you couldn't see through the water. The staff was very responsive and promptly addressed all issues I reported. The best thing about this place was the staff.

Walkable and conveniently located.

Walkable and conveniently located.

The showerhead is not working properly, and the room smells like urine.

The showerhead is not working properly, and the room smells like urine.

Disappointed not a real balcony

Disappointed not a real balcony

I was on a tight schedule and when i arrived the front desk told me there would be a wait cause the room wasn't cleaned yet. They could have waived my valet parking or even just apologized. This would be the only thing i want happy with. The bartender was great and friendly

I was on a tight schedule and when i arrived the front desk told me there would be a wait cause the room wasn't cleaned yet. They could have waived my valet parking or even just apologized. This would be the only thing i want happy with. The bartender was great and friendly

Room too often would smell like marijuana, from vents, tub was always ankle deep showering, poor drainage

Room too often would smell like marijuana, from vents, tub was always ankle deep showering, poor drainage

Hair dryer is broken. Not enough drinking water.

Hair dryer is broken. Not enough drinking water.

The first day we arrived there was no water or AC for over 24 hours!!! I had to wash up with water bottles, and they didn’t want to give me that. It was so hot omg. The customer service was horrible. They said they will comp me 1 day but they didn’t. Horrible hotel and will never go there again. If I can give 0 stars I would..

The first day we arrived there was no water or AC for over 24 hours!!! I had to wash up with water bottles, and they didn’t want to give me that. It was so hot omg. The customer service was horrible. They said they will comp me 1 day but they didn’t. Horrible hotel and will never go there again. If I can give 0 stars I would..

The hotel was very aged, walls and bathtub Stained. Over priced at $300 a night. Water pressure and plumbing issues. MANAGEMENT WAS Pleasant in the sense of trying to accomodate the unpleasant feelings of the stay breakfast 🙃

The hotel was very aged, walls and bathtub Stained. Over priced at $300 a night. Water pressure and plumbing issues. MANAGEMENT WAS Pleasant in the sense of trying to accomodate the unpleasant feelings of the stay breakfast 🙃

Hotel had no water. We had to book another hotel they promised to refunf through expedia and i have not heard back from them ir aexpedia. We had 5 rooms nooked. Stayed there for a few hours without water. When we spoke to the front dest they advised us to change hotel as they were not sure when they would have the wayer back. Please send my refund as promised ASAP.

Hotel had no water. We had to book another hotel they promised to refunf through expedia and i have not heard back from them ir aexpedia. We had 5 rooms nooked. Stayed there for a few hours without water. When we spoke to the front dest they advised us to change hotel as they were not sure when they would have the wayer back. Please send my refund as promised ASAP.

Nice property. Convenient location between restaurants and shopping. Galleria mall in walking distance. Our toilet wasn’t working properly and maintenance quickly resolved the issue. My only main concern was I expected more of the room for what I paid which is probably an Expedia issue more than it is the actual hotel. I paid for premium and basically got a standard room which I will dispute with Expedia directly. Overall great stay!

Nice property. Convenient location between restaurants and shopping. Galleria mall in walking distance. Our toilet wasn’t working properly and maintenance quickly resolved the issue. My only main concern was I expected more of the room for what I paid which is probably an Expedia issue more than it is the actual hotel. I paid for premium and basically got a standard room which I will dispute with Expedia directly. Overall great stay!

The property is beautiful overall. Our bathroom was a bit dated and in need of some minor cosmetic repairs in my opinion, but it gets the job done

The property is beautiful overall. Our bathroom was a bit dated and in need of some minor cosmetic repairs in my opinion, but it gets the job done

Great hotel in Galleria area with lots to enjoy around you!

Great hotel in Galleria area with lots to enjoy around you!

Didn’t even stay cause they had no running water and no ac and Expedia would not refund

Didn’t even stay cause they had no running water and no ac and Expedia would not refund

Made a reservation at the last minute. The desk person was very helpful with getting us checked in.

Made a reservation at the last minute. The desk person was very helpful with getting us checked in.

Great location, close to a lot of shopping, restaurants, and business areas. Easy check-in and the quality rooms.

Great location, close to a lot of shopping, restaurants, and business areas. Easy check-in and the quality rooms.

The hotel had extremely unfortunate luck the weekend we visited... with the main water pipe bursting leaving the hotel without water for 24+ hours AND no A/C in the 90+ degree Texas heat. This was all unlucky, but the worst part of the situation was the hotel managers lack of accountability and inability to help us make our trip better. we were given the opportunity to go to a new hotel downtown which was much nicer (hilton americas) but we were told we would have to go there one night, come back to post oak, and then go back to the other hotel is everything was still broken... which it all was. We ended up spending over $100 on Ubers going back and forth as we were out of town for a concert... the managers gave us free coupons for the bar, which was nice, but we spent hours of our trip uncomfortable and upset due to their attitude. Would not recommend.

The hotel had extremely unfortunate luck the weekend we visited... with the main water pipe bursting leaving the hotel without water for 24+ hours AND no A/C in the 90+ degree Texas heat. This was all unlucky, but the worst part of the situation was the hotel managers lack of accountability and inability to help us make our trip better. we were given the opportunity to go to a new hotel downtown which was much nicer (hilton americas) but we were told we would have to go there one night, come back to post oak, and then go back to the other hotel is everything was still broken... which it all was. We ended up spending over $100 on Ubers going back and forth as we were out of town for a concert... the managers gave us free coupons for the bar, which was nice, but we spent hours of our trip uncomfortable and upset due to their attitude. Would not recommend.

This was a horrible experience. The water was turned off the first night we checked in and was still off the next morning. The whole hotel had zero water and no a/c. Had to try and find a new hotel at last minute on a busy concert weekend and the hotel was not helpful or helpful with the inconvenience we incurred. This should be reported to the health department. Not being about to wash, brush teeth or use the bathroom as well as broken a/c made for an awful experience.

This was a horrible experience. The water was turned off the first night we checked in and was still off the next morning. The whole hotel had zero water and no a/c. Had to try and find a new hotel at last minute on a busy concert weekend and the hotel was not helpful or helpful with the inconvenience we incurred. This should be reported to the health department. Not being about to wash, brush teeth or use the bathroom as well as broken a/c made for an awful experience.

AC and water were both broken. Rooms desperately needed updating. I felt bad for the employees, they were all wonderful and couldn't help the fact that the water and AC were off for the entire hotel and had to deal with that.

AC and water were both broken. Rooms desperately needed updating. I felt bad for the employees, they were all wonderful and couldn't help the fact that the water and AC were off for the entire hotel and had to deal with that.

One night stay w children. Arrived at 3:50pm and was told my room wasn’t ready and still had to wait to check in. While trying to check in the lady was in her cell phone most of the time and kept telling me to hold on. Then put it down and got on the hotel phone as she told me my room still was not ready. As I asked rudely if check in was supposed to be at 3pm she then rudely says yes but we were sold out last night so we’re busy. Then her coworker offers 2 free beer or wine tickets for the bar. Room was ok but AC didn’t really cook properly and was loud AF. Went to take a shower and had no cool or warm water. It was boiling hot on all settings and had to sponge bathe in the sink. Last but not least the plugs were broken in restroom and could not do my hair or get ready so had to do everything in the room off the lamp plugs. Not sure if I’d stay here again. Only great thing was the valet service. Their service was extraordinary and one of best valet services I’ve used.

One night stay w children. Arrived at 3:50pm and was told my room wasn’t ready and still had to wait to check in. While trying to check in the lady was in her cell phone most of the time and kept telling me to hold on. Then put it down and got on the hotel phone as she told me my room still was not ready. As I asked rudely if check in was supposed to be at 3pm she then rudely says yes but we were sold out last night so we’re busy. Then her coworker offers 2 free beer or wine tickets for the bar. Room was ok but AC didn’t really cook properly and was loud AF. Went to take a shower and had no cool or warm water. It was boiling hot on all settings and had to sponge bathe in the sink. Last but not least the plugs were broken in restroom and could not do my hair or get ready so had to do everything in the room off the lamp plugs. Not sure if I’d stay here again. Only great thing was the valet service. Their service was extraordinary and one of best valet services I’ve used.

Location

Location

Had a great stay. Staff are polite and friendly

Had a great stay. Staff are polite and friendly

Great place very clean

Great place very clean

Great place to stay! Excellent hotel! Very clean and elegant!

Exceptional , clean comfortable. Very accommodating my granddaughter needed to warm her food.There was no microwave in the room , they brought one up to the room !

The staff was really nice and very welcoming

Near and clean

The pool was too dirty to enjoy.

Very nice, clean and large room

Very nice hotel

Only negative was the lack of hospitality rom the person who checked us in.

My stay was beautiful.

Horrible customer service. I booked a room and within an hour needed to extend my stay but they didn’t have space to accommodate my stay, I asked to cancel since they couldn’t accommodate my entire trip. They would not allow me to get a refund even though they couldn’t accommodate my needs

Nice room and pleasant staff

We enjoyed our stay. The view was beautiful. Hotel was clean. Staff was friendly and easy check in & check out. No complaints.

The property was accommodating and the staff was extremely kind and helpful! We enjoyed our stay.

Its was a family friendly environment mother's day weekend

Excellent

Very dated hotel! I needs a renovation in the rooms specifically

Good stay.

I just wish quest didn't have to pay for parking.

Room was outdated and dirty. We left the same night we arrived. It almost felt like we were staying at a hospital. Would not recommend.

Beautiful

The management at this hotel is great. Rooms are comfy and has all the amenities. Everything is uptown Houston is walkable distance.

Excellent! Period!

this was a nice hilton hotel

The property exterior was well kept. The room was clean as well. Get choice for the one night stay needed.

Liked the service

Good meeting areas

Great place will stay again

Great location. Building needs a bit of work.

Clean enough but by no means pristine. However, location and staff were impeccable. Would stay here again

Great

The property is well kept and the staff is superb. Everyone is very helpful and friendly. AJ at the front desk was excellent.

It was nice and quite

There was a mixup on dates. The desk worked to make sure our reservation was honored.

On the very first day there was loud noise disturbance at 5 am of a group of women arguing above us we requested to move rooms and they tried to move us to a smaller room . Room service never cleaned the room only gave towels one night upon request . The water stop working and then shut back on . Toilet paper ran out . It just wasn’t a place I’d visit again .

Clean and large

I'm actually very disappointed. The rating has 4 stars when actual it should be a 3 star hotel. I purposely chose this 4 star Hilton over the 3 star hotel my friend was staying at bc I wanted a great spring break experience but I was sadly disappointed. Room and especially the bathroom is super out dated. The tub is peeling and the the inside curtain shower is dirty which is unacceptable. Honestly, this is the worst Hilton I've stayed at in a very very long time.

I thought it was just me, but several of my peers had similar experiences. I need multiple messages before and after I return home. The service and cleanliness were excellent.

I always enjoy my stays here. Totally recommend it.

We have stayed here on multiple occasions.It is convenient.Would help if they included breakfast to every room price level

Valet was professional. Front desk was quick. Room is clean and nice.

Very beautiful view and friendly staff

Should be upgraded. Rooms are comfy but look tired.

Not value for money

This hotel is fine with nothing major, negative or positive, report. Some minor items that could use improvement- The bathtub needs updating as it's chipping and the air conditioning blew right on me as I slept. The tub was no big deal, though the chipping makes it look shabby. The air vent pointing toward the beds is unpleasant. I appreciate the black out curtains to darken the room for sleep. Quite a bit of light comes in through bottom of the door which is doable but if you redo the doors- please consider this. In and out of the parking garage was easy and the location was great. The Hilton Galleria served me well. Thank you.

The room was awful. Beds are uncomfortable, Red stains on carpet, bathroom was dirty with hair all over the floor. Had a two night stay booked, but checked out after one and moved to a different hotel. Staff at desk acted as if it was not really a priority to address the issues and could not print a receipt at departure. Stated I would be emailed the receipt, yet it still has not been received nor my refund