Sleep Inn & Suites Bush Intercontinental - IAH East

Alex at front desk is most helpful

The man at checkin did not speak English well. Front desk should speak English!

Our first room smelled of mildew and had cockroaches in the bathroom and tub and then on the carpet when we walk in. The second room they put us in smelled of mildew. First time ever we had a bad experience with a hotel good thing we only had it one night.

Great

Broken ac no hot water in shower. Other guests complaining about service stay elsewhere

Location, price, and cleanliness of our room, comfortable bedding. The desk receptionist was nice. The hotel had an odor like the rug needed to be shampooed when we hit the hallway to go to the elevator .... but the odor wasn't noticeable the next day. The bathroom only had three big drying towels instead of four. Everything was in three's. We had two adults and two children. Breakfast ended at 9 instead of 10:00. There was no eating table with chairs. Other than this... I enjoyed my stay and will be back.

Upon arrival at 12:15 to the inn, the desk person spent a long time on the phone before beginning our check-in. We were able to reserve spots on the 6:00 shuttle for a 7:30 departure and had the right amount of time to get to the gate. It's very close to the airport. The pillows were not good, crunchy loft. I slept poorly. The bed was fine. The halls smell like pot but the room didn't. Again, we got what we paid for, but were grateful for the convenience of the hotel and the shuttle.

* The hotel is conveniently located about 12 minutes from the airport and around 20 minutes from downtown Houston. * The room included a microwave and a mini refrigerator, which were useful during our stay. * The staff was generally polite when we interacted with them. * When we arrived, we were given a room that had not been properly prepared because it had apparently been inspected and left unfinished. * We requested two extra pillows, but after returning from several hours of sightseeing, they still had not been delivered and we had to ask again. * The room phone did not work, so we had to use our personal cell phones or go downstairs whenever we needed assistance. * The Wi-Fi was not working when we arrived, and I had to go to the front desk to get help. It didn’t work properly the entire stay. * The front desk was often unattended, with a sign saying, “Back in 5 Minutes. Please call on the phone,” which was frustrating when assistance was needed. * Breakfast options were very limited, and there were no hot breakfast items available. * The pool is extremely small, more suitable for cooling your feet than for actually swimming. * Overall, the property feels outdated and poorly maintained for the price being charged.

Exceptional

Super old, nothing was working, all of the mattresses was stained , dirty bathroom, black gunk coming out sink faucet… list just go on!

Great location, close to airport, and good breakfast. Texas approved. I couldn't sleep there longer

The hotel had roaches, the hotel smelled really bad. The air wasn’t working in the room. Breakfast was horrible

Mi puerta se bloqueó y se tardaron 45 minutos para abrirla y perdi una hora de trabajo

Had an airport shuttle Phone didn’t work. Hair dryer didn’t work. Breakfast was free but all carbs. Not even a yogurt cup. Cereal, toast muffins or waffles.

Nice big rooms, lovely people, super helpful, looked after my bags once I’d checked out, nice pool, super safe. There was an odd smell in the room, breakfast ended earlier than the scheduled time.

Conveniently close to Airport with available Airport Shuttle. Limited breakfast and some of the showers amenities were missing, like it had the conditioner but no shampoo bottle

Their exercise room needs much improvement! The three machines are all out dated and two of the three did not work, just didn’t power on, the treadmill and exercise bike. It was apparent that the rust on them had overtaken them. A very nicely kept 2 star hotel.

Nice and clean. No one hanging around parking lot. I didn't have any trouble with anyone working or staying there. No complaints.

Convenient The ac was noisy. They have no lock in room for luggage

Price and close to airport Broken elevator

This place was ridiculous. When I arrived I went to room 219, the room television didn’t work. They moved my room to room 321 that toilet was clogged. I ordered pizza for my kids and they put me in a different room due to the toilet being clogged. They put us in room 217 I put the pizza on dresser and went to the restroom it was a roach on pizza box and on the wall. I was over it. The room did not have a phone to call down to the front desk. When I called off my cell phone and explained to her my situation , this lady had an attitude the manager was no where to be found. I asked her for corporate number and she gave me the wrong number. I took my kids to a different hotel 2am in the morning I felt very uncomfortable.

Exceptional

Room . Only one pillow on the bed, 2 occupant will check-in Bathroom,,. no complimentary shampoo/ conditioner Coffee Machine - 24/7 available ok but no creamer powder or liquid creamer available Juice Dispenser it’s says Apple Juice and Straeberry Juice … not in service

Pretty good for the price

Exceptional

Nothing to say

Close to airport Nothing to say

The Hair Dryer was broken, Shampoo very little.and very low quality. Room has a strong mildew smell. Breakfast was okay very limited choices only yougurt drinks, grape jelly. would be easy to add mor echoice and too to costly.

Bad

The entire room smelled of smoke. The restroom shower had a mildew smell. The carpets all dirty. The lamp falling apart the couches were not even put together properly nor comfortable. The continental breakfast was not great at all Either. Total bust for the amount of money spent.

The breakfast buffet could use and upgrade by adding some protein options. Scrambled eggs, sausage patties or bacon would be great! Those boiled eggs were very hard and full of cold water.

The breakfast buffet could use and upgrade by adding some protein options. Scrambled eggs, sausage patties or bacon would be great! Those boiled eggs were very hard and full of cold water.

The rooms were a good size and the bed was comfortable. The refrigerator kept our drinks so cold! It was great! There was something nasty on the coffee pot tray in the bathroom making the items on it stick to the tray. The tray itself was stuck to the counter. I was afraid to use the cups and coffee packets.

There was something nasty on the coffee pot tray in the bathroom making the items on it stick to the tray. The tray itself was stuck to the counter. I was afraid to use the cups and coffee packets.

Everything was good because there was no staff around beside I didn't need nothing

It was priced right. I slept well. The shuttle to the airport was prompt. I would have liked to have used the pool, but my arrival coincided with cleaning chemicals. Boo.

Did the job for a night stay before we flew out the next day, but the a/c went out in the middle of the night and water leaked all over the floor. Other than that, not complaints.

AirPort shuttle good

Excelente

Location and staff TV didn’t the correct remote control and they couldn’t find one, didn’t have any

Very good

Breakfast started early which was great because I had a very early flight. There was 1 random roach and random strands of hair around the room but other than that the room was very tidy. I would stay there again if I had another long layover.

Alex at the front desk is excellent as always. H makes my stay so much better. all the staff help me get the little things that I want. this is Home away from home

Very good

Rooms fairly clean. Worn.

Close to airport Bad smell and really bad breakfast

Clean room like it . Shuttle transportation was very good and well coordinated. Price just right so close to the airport.

Very good

I like that we can leave the car there during our trips

Very good

No vending machines. Ran out of breakfast after 40 minutes, only had waffles and cereal left. The dogs next to the dog park definitely wake you up every time.

Hotel is showing her age a little, needs updating

Overall, the stay was OK. The room wasn’t that great I had to kill a roach. There was a smell to the room. The gym wasn’t a gym. It was one inoperable treadmill, and a cycle machine in a room the size of a closet. But the staff was very professional and nice. It was affordable. And close to restaurants.

The overall price was a little bit high for what you get, but at the end of the day, all I needed was a place to sleep for one night during a long layover that also had free breakfast and a complimentary airport shuttle. This place checked those boxes and was on the cheaper side comparatively to other properties nearby. However, the water never got warm in the shower, the walls are super thin so I could hear everything next door, the breakfast was very processed foods (typical but just not my preference), and the carpet in my room was very stained. Again, I'm still glad I stayed there because my layover was a smooth experience with the airport shuttle and staying so close to the airport. I would give my stay a 3/5.

Close to my location, clean close to eating places close to the airport

Close to my location, clean close to eating places close to the airport

The room smells like mildew. The whole first floor smells like marijuana, it was terrible. I needed the computer in the business room but their printer didn’t work. The microwave in the unit didn’t work. The attendant told me that he would call me and wake me up for the morning shuttle to the airport and when I missed it, he told me that oh sorry I had other stuff to do, sorry I didn’t call you. And then the next shuttle would be available only in two hours so I had to take an Uber. Also in the bathrooms on the walls, there were a bunch of long black hair. It was disgusting.

Location. Service.

Very friendly people

Good

Good

Amenities were fairly basic: only shampoo, conditioner, and a bar of soap were provided, with no liquid hand soap available. I also found it unusual that the coffee-making setup was located in the bathroom, which made it less appealing to use. Additionally, the shelf bottom had damaged wood, which felt poorly maintained. The complimentary breakfast was good, though the selection was limited. One inconvenience was the airport shuttle service. It dropped me off at Terminal C and then instructed me to take a separate airport shuttle to reach Terminal D, which added an extra step to the process.

The pictures in the website are much nicer than the actual thing. The hallways reeked of pot. You could smell it from the elevator all the way to the rooms. The breakfast was old cheap donuts, stale cereal, the waffle maker didn’t cook the batter al latte way through so they were gooey in the middle. The front desk staff was off hiding and the front desk looked empty most of the time. My keys stopped working the day after we checked in. The room wasn’t bad but everything else could use some work.

Bad

Exceptional

Breakfast only cereal, one waffle maker and everything running low.

The room price is a bargain with breakfast and shuttle included. With that said, the airport shuttle is ok. Prepare to wait a little bit longer than other hotels. Again, with that price, the breakfast is good you can make your own fresh warm waffle with the waffle maker. Also, there are boiled eggs, cereals, bread/bagels with cream cheese or butter. Milk, coffee, and tea. The room is clean and spacious. TIPS: ***ask for a room facing the front of the hotel and on the 2nd floor. It seems dated rooms are on the 1st floor and facing the back of the building which is directly opposite to the dog daycare ctr. Overall, I will say it is a value buy and the location is convenient for a quick overnight stay near the airport.

The rooms were nice and clean The staff were friendly I thought the breakfast was pretty sparse. They could have added fruit and muffins. There is a dog daycare or adoption centre and the dogs were barking at different times. Some early morning and some very late at night. Not good for the sleep

I thought the breakfast was pretty sparse. They could have added fruit and muffins. There is a dog daycare or adoption centre and the dogs were barking at different times. Some early morning and some very late at night. Not good for the sleep

We didnt need the internet.

Muy bonito lugar

Nice place to stay. Room always clean and staff is very friendly.

Counter service was very quick for check-in process. It took several tries to reach anyone on phone from the airport to arrange the shuttle service. Room was very clean but it was not stock with any toiletries which I had to request from the front desk but then was given more than enough for the night.

There will small bugs flying around the room. Staff only provided us with 2 towels and we had 3 people in our room. Also didn’t provide wash clothes daily. The hot tub was colder than the pool and filthy. No way to make it warmer. The breakfast was not great. No yogurt, fresh fruit and not many choices. The room itself was very spacious. The rooms weren’t cleaned other than replacing towels and emptying trash.

Nothing Dirty no breakfast

Nothing Dirty no breakfast

Check in wasn’t too friendly

I arrived early with the expectation to wait for my check-in. So, when I arrived the staff was eager to help and inform it would be $10.00/hr if I wanted early check. I told the staff I was in no rush and that I could wait. I patiently waited in the impeccably clean lobby area for about 2 hours. The staff called me up for check-in and I received my key and proceed to my room only to find my room had not been turned over. The room was dirty, sheets had not been changed, dirty towels in the bathroom, so needless to say I could have waited my entire time in the lobby because the was super clean. The decor and the bathroom was outdated and the lighting was poor and also the TV selections were not good. The positive in this stay was the continental breakfast was good and the staff were nice. Oh, I almost forgot, my room was located on the 1st floor right behind a dog kennel, I am glad I had my ear plugs.

Older mediocre hotel. Waited an hour and a half for the shuttle to pick us up.

Never enough towels and house keepers don’t clean good.

Need more towels.

I don’t like the fact they never have enough clean towels.

They need to be at the desk more.

Good

Airport Shuttle is non existent in real time. Never saw any in more than an hour we waited at the airport or in half an hour we waited at the hotel.

Location was great, rooms were clean, staff friendly. Our room keys wouldn’t work, and this was apparently something regular, since the hostess told us upon check-in that she would help us get into our room if the key didn’t work.

Wasn't much of a breakfast! Shuttle was a joke.

Rooms were unlcean and bedding stained. Asked for extra vedding for the pullout couch and they were moldy and ripped and there was a suspisous redish coloured stain among many others on the mattress.

Hotel Staff on duty not answering phone calls! Really Bad!

Clean

No ice machines nor vending machines nor washer and dryers on 2/3 floors. Just level 1 has ice/washer. I was double charged, so check your bank statement. I waited about 30/45 min to get a room.

Alex at the front desk is excellent and takes care of all my needs

.

Roaches in the room, was relocated to another. Tv remote didn't work and tv was very outdated. Bed was uncomfortable and barking dogs outside all night (not the hotels problem). Shuttle drivers were rude and unprofessional. Should have spent a little more for a way better stay. Overall, would not stay again.

Great for what we needed, a place to sleep before we got on the plane. Staff was very helpful.

Internet was slow

Staff Old style, needs maintenance the breakfast is bad also

location had to call for shuttle and wait time long

No vending machines in the building as advertised.

The property was very clean and in a great area! The staff was excellent and the rooms were very clean and bed was super comfortable No complaints at all

Overall the hotel is fine I didn’t like that my reservation was cancelled even when I had called early in the day to confirm late check in. I don’t like that I had my young toddler with me and asked for water and the young man at the front desk referred me to go outside to the gas station when there was a perfectly fine machine that served water in the dining room but it was”closed” so I couldn’t get any. An by closed I mean the lights were off. My baby was in the room sleeping and I couldn’t leave her alone to run to the gas station in the middle of the night for WATER. For something I should’ve been able to get for free. I’m sorry but you don’t deny anyone water. I had to get ice and let it melt so i could have water

Had unexpected overnight layover, and they were a relief for a few hours. Clean, comfortable, convenient, the space smelled good, and had friendly staff.

Airport shuttle was on time Not a big breakfast selection

Hotel location. We had a 4 night reservation. Day 1 marijuana smell and nothing done. Day 2 same smell plus hollering and banging all night. 3rd night the elevator was broken so we checked out. Day 4 we didnt stay because we checked out. We have asked for 2 nights refunded and the manager refuses to so it after calls and emails. We understand you cannot control what guests do and sometimes wreak havoc on other guests, but this is where you expect management to help and give a refund when guests have to check out due to elevator breaking down and you have to send someone to pack up the room for you and check out, and then cancel the last night with a 2 night refund that sounds reasonable, but they will not do it. The hotel had guests smoking Marijuana and the smell was in our room and they did nothing to stop it. The next night the same and the elevator was broken, so my granddaughter who had a broken ankle couldn't climb the stairs so we checked out. I have been charged for that night the elevator broke, and the last night we did not stay. They WILL NOT refund the 2 nights after several calls with the facility, the manager refuses. Management is very rude and uncooperative to help. We have stayed several times at this facility, but this last time will be the last.

Was an easy check in, our flight landed early so we had to pay $40 for an early check in, which was fine. It’s very rare someone is available to help you, the front desk often doesn’t have staff there and they don’t answer the phone if you call from your room with questions. There is a dog boarding facility along the backside of the building and the room windows are single pane.. so unless you like dogs barking early and late (which I don’t mind, because I love dogs) then you should request the front side of the building. For the price the hotel is what you would expect. Beds were comfy and it’s close to the airport. Also comes with airport shuttle included. Internet was fast and worked fine. All in all it was ok.

Great place close to airport. Have stayed multiple times. Room was a little musty.

The first room I was given had the bedding messed up and towels on the floor of the bathroom.

Room was clean. Breakfast was fine. Staff was clueless about a lot of things, not very helpful at all for people not from the area.

The shuttle was difficult to locate at the airport and the driver was rude. There were hairs in the bathtub and the bed was poorly made

The website should indicate that the airport shuttle is the "24 Hour Shuttle" and the hotels served by the shuttle are displayed on the window of the shuttle/van.

The website should indicate that the airport shuttle is the "24 Hour Shuttle" and the hotels served by the shuttle are displayed on the window of the shuttle/van.

Good price, Room was clean, staff was friendly, the only issue was the ac kept making a loud noise everytime it cut off and the dogs barking from the place next door at 7am waking us up.

Good price, Room was clean, staff was friendly, the only issue was the ac kept making a loud noise everytime it cut off and the dogs barking from the place next door at 7am waking us up.

The power outlets didn’t work leaving my devices dead the next morning for my flight. I tried several and the one that worked cut out through the night.

The power outlets didn’t work leaving my devices dead the next morning for my flight. I tried several and the one that worked cut out through the night.

Everything was great except the shared shuttle. We ended up waiting 60 minutes due to crowds to all the linked hotels

Everything was great except the shared shuttle. We ended up waiting 60 minutes due to crowds to all the linked hotels

Breakfast closes at 9:30 by 9:15 they had already had everything put away!

Breakfast closes at 9:30 by 9:15 they had already had everything put away!

Friendly staff

Friendly staff

yes

Perfect

Perfect

They do offer a free shuttle bus, but be prepared for long waits. The room looked fine at first sight, but found some gummy candy on the floor, and had a couple cockroaches visiting

We walked into the dining room area to get hot water for tea & there were roaches everywhere. All over the counters, the waffle machine, the coffee maker. Wouldn’t eat here. The rooms seemed clean & smelled nice.

We walked into the dining room area to get hot water for tea & there were roaches everywhere. All over the counters, the waffle machine, the coffee maker. Wouldn’t eat here. The rooms seemed clean & smelled nice.

Nothing It was nasty , very unprofessional staff and the room smells bad . We didn’t sty e we were stranded in lobby until 2 am was promise a full refund by Feb 16

The staff is very courteous and they have a decent breakfast

The staff is very courteous and they have a decent breakfast

Staff is excellent, Alex goes out of his way too provide help and assistance

Staff is excellent, Alex goes out of his way too provide help and assistance

The AC would not get cold enough. It made a noise all night

Convenient, easy in and out. Just coffee and a toast for real fast.

Very good hotel

Very good hotel

Room and stay were perfect for the short vacation trip!

Room and stay were perfect for the short vacation trip!

Everything was great

Everything was great

The hotel had a strange smell, likely due to the age of the building. Picked this one because of the shuttle but couldn’t arrange the pick up. Not the best service.

Clean room. Close to airport.

Clean room. Close to airport.

Everything was excellent

Everything was excellent

Staff great! Clean room! Great sleep! Good shuttle!

Staff great! Clean room! Great sleep! Good shuttle!

Clean room was a plus and location the second one.

Clean room was a plus and location the second one.

Bathroom door could hardly open and close properly. Attendant too hooked up on his phone to make sure all appliances were turned on. No jam available for toast. Shuttle was good.

Bathroom door could hardly open and close properly. Attendant too hooked up on his phone to make sure all appliances were turned on. No jam available for toast. Shuttle was good.

The telephone in the room did not work. I had to go down to the lobby to discuss the bad wifi. Breakfast was bare minimum. That can definitely improve. Other than that it was good value for money. The bed and bedding was very good. Shower was good and worked well.

The telephone in the room did not work. I had to go down to the lobby to discuss the bad wifi. Breakfast was bare minimum. That can definitely improve. Other than that it was good value for money. The bed and bedding was very good. Shower was good and worked well.

yes

yes

yes

yes

Dirty, sub par repairs, cockroaches and no breakfast, customer service is a zero!

Dirty, sub par repairs, cockroaches and no breakfast, customer service is a zero!

I stayed at Sleep Inn at Bush airport as I had an overnight layover. The shuttle to the hotel went well. When I checked in I asked about booking the shuttle back in the morning. The clerk told me there would be no shuttle due to weather. I was confused, there was rain in the forecast with positive temperatures. I asked if she could call a taxi in the morning and she said "no, you should call yourself an Uber". I went to get into my room but the key did not work, so I returned to the desk where the clerk gave me a new room. The room was clean and generally well appointed. There was a note in the bathroom saying that employees are in charge of amenities, and that if any are missing my credit card will be charged...are they saying they charge their employees for items missing from rooms? Are they saying that I could get charged if an employee decided to steal...it was confusing and off-putting. The bed had a big sink hole, I was alone and slept across it so it was ok. I booked my Uber and had a good sleep. In the morning, I asked at the desk about reimbursement for the Uber 20$ given the weather was fine, my Uber could drive and my flight was going. The employee said he only knew he was told to customers the shuttle was cancelled. I had breakfast, sadly the waffle maker doesn't work and myself and others had to throw ours out as they were uncooked inside, despite us double and triple cooking time. I explained my experience in online messager where I wasted time and th gave up.

I stayed at Sleep Inn at Bush airport as I had an overnight layover. The shuttle to the hotel went well. When I checked in I asked about booking the shuttle back in the morning. The clerk told me there would be no shuttle due to weather. I was confused, there was rain in the forecast with positive temperatures. I asked if she could call a taxi in the morning and she said "no, you should call yourself an Uber". I went to get into my room but the key did not work, so I returned to the desk where the clerk gave me a new room. The room was clean and generally well appointed. There was a note in the bathroom saying that employees are in charge of amenities, and that if any are missing my credit card will be charged...are they saying they charge their employees for items missing from rooms? Are they saying that I could get charged if an employee decided to steal...it was confusing and off-putting. The bed had a big sink hole, I was alone and slept across it so it was ok. I booked my Uber and had a good sleep. In the morning, I asked at the desk about reimbursement for the Uber 20$ given the weather was fine, my Uber could drive and my flight was going. The employee said he only knew he was told to customers the shuttle was cancelled. I had breakfast, sadly the waffle maker doesn't work and myself and others had to throw ours out as they were uncooked inside, despite us double and triple cooking time. I explained my experience in online messager where I wasted time and th gave up.

Yes

Yes

No variety toast but no jam Cereal but no milk Shuffle denied for return to airport weather is good We booked hotel due to shuttle service

No variety toast but no jam Cereal but no milk Shuffle denied for return to airport weather is good We booked hotel due to shuttle service

Very late check in due to staff not getting rooms cleaned, and then the room was still dirty and couldn't access pool or hot tub.

Very late check in due to staff not getting rooms cleaned, and then the room was still dirty and couldn't access pool or hot tub.

all good

all good

Good location.

Good location.

Nice hotel

Nice hotel

Roaches. Eek

Roaches. Eek

Room was cleaned subpar, fake eyelash on the nightstand and questionable stains on the duvet cover. Not many good options for breakfast, waffle maker was not cooking waffles all the way through, and hard boiled eggs were rock hard. Otherwise a decent one night stay. Safe and close to airport

Room was cleaned subpar, fake eyelash on the nightstand and questionable stains on the duvet cover. Not many good options for breakfast, waffle maker was not cooking waffles all the way through, and hard boiled eggs were rock hard. Otherwise a decent one night stay. Safe and close to airport

Always enjoy my stay. Thanks

Always enjoy my stay. Thanks

Nice

Nice

The hotel was not very clean. Toilet was in horrible shape. Needs some major update.

The hotel was not very clean. Toilet was in horrible shape. Needs some major update.

First we arrived very late at 2:30 am because our flight was delayed 3 hours so we very tried me and my wife and 3 kids so after checking at the hotel we got the key but did not open our which in third floor so I had to go down to get front deck person to open the door for us but he couldn’t so he was going Bach and forth trying to open it then after 20 to 30 minutes he brought this machine and hooked to the door finally it open and he said he will leave note to the manager to fix the problem the next day however in the morning after our breakfast we went back to the room and it didn’t open so I have to go back to front disk lady and I found out that she did not even know about our room 321 so she came with us to open the door for us and she brought with her many keys finally she opened the room with master keys and she said she will try to send someone to fix it and I told her why you don’t change me room she if they don’t fix it she will do it bottom line she was not professional or kind person so because we couldn’t find out if they fixed the room door because we every day after breakfast we don’t come back until midnight and we need somebody from desk to open the door for 5 nights we spent here and the person that work that night is different person so of course he doesn’t now about room 321 problem door bottom line they fixed the room door or changed to another room

First we arrived very late at 2:30 am because our flight was delayed 3 hours so we very tried me and my wife and 3 kids so after checking at the hotel we got the key but did not open our which in third floor so I had to go down to get front deck person to open the door for us but he couldn’t so he was going Bach and forth trying to open it then after 20 to 30 minutes he brought this machine and hooked to the door finally it open and he said he will leave note to the manager to fix the problem the next day however in the morning after our breakfast we went back to the room and it didn’t open so I have to go back to front disk lady and I found out that she did not even know about our room 321 so she came with us to open the door for us and she brought with her many keys finally she opened the room with master keys and she said she will try to send someone to fix it and I told her why you don’t change me room she if they don’t fix it she will do it bottom line she was not professional or kind person so because we couldn’t find out if they fixed the room door because we every day after breakfast we don’t come back until midnight and we need somebody from desk to open the door for 5 nights we spent here and the person that work that night is different person so of course he doesn’t now about room 321 problem door bottom line they fixed the room door or changed to another room

The pull out bed was disgusting & when I went down to the front desk they didn't offer to clean it or switch out. So I requested 2 sheets & extra blanket to cover the yuck since it was late.

The pull out bed was disgusting & when I went down to the front desk they didn't offer to clean it or switch out. So I requested 2 sheets & extra blanket to cover the yuck since it was late.

Only state one night so that wasn't long enough to warrant too much of a comment in this section.

Only state one night so that wasn't long enough to warrant too much of a comment in this section.

There were toenail clippings next to and behind the night stand. Various stains around the room. Had to wait until 3:30 pm to check in despite hoping to pay for early check in. Then the front seat double booked the shuttle time and was told at 4am we needed to make other arrangements.

There were toenail clippings next to and behind the night stand. Various stains around the room. Had to wait until 3:30 pm to check in despite hoping to pay for early check in. Then the front seat double booked the shuttle time and was told at 4am we needed to make other arrangements.

Great overall stay, would recommend this location if looking for something affordable and close to Bush International Airport.

Great overall stay, would recommend this location if looking for something affordable and close to Bush International Airport.

Did not even stay at this hotel . The first room they put me in wasn’t cleaned looked like someone slept in the bed, went back down and the room was right next to a dog shelter you could see the dogs in the the kennels outside using the bathroom and howling. Would not stay or recommend to anyone!

Did not even stay at this hotel . The first room they put me in wasn’t cleaned looked like someone slept in the bed, went back down and the room was right next to a dog shelter you could see the dogs in the the kennels outside using the bathroom and howling. Would not stay or recommend to anyone!

Several guests that we got there around 1AM, we found our keys can't open the room doors! The front desk guy, that looks have not any idea what was happening and how fix the issue, gave us different rooms and same issue, the cards can't open the room doors! We tried to cancel and look for another hotel and He didn't let us do it. We asked him to call the manager to find a solution to the problem. He contacted the manager and He didn't answer for about an hour. We finally can get our rooms close to 2:30 AM. I understand the front desk guy is new, but what about the manager? The hotel needs to find another manager, that available for emergencies! I hope they give our money back to compense part of the inconveniences that they caused us!

Several guests that we got there around 1AM, we found our keys can't open the room doors! The front desk guy, that looks have not any idea what was happening and how fix the issue, gave us different rooms and same issue, the cards can't open the room doors! We tried to cancel and look for another hotel and He didn't let us do it. We asked him to call the manager to find a solution to the problem. He contacted the manager and He didn't answer for about an hour. We finally can get our rooms close to 2:30 AM. I understand the front desk guy is new, but what about the manager? The hotel needs to find another manager, that available for emergencies! I hope they give our money back to compense part of the inconveniences that they caused us!

Sure

Sure

Heating and thermostat were not working correctly, making the room much colder than the temperature setting. Radio alarm was not working when I needed an early morning alarm.

Heating and thermostat were not working correctly, making the room much colder than the temperature setting. Radio alarm was not working when I needed an early morning alarm.

Convenient location

Convenient location

Coffee maker in room was broken. No soap or shampoo in the room.

Coffee maker in room was broken. No soap or shampoo in the room.

We were able to check into one room

We were able to check into one room

They didn’t have no hot water and I had bugs in my room always there’s was dogs living outside the hotel

They didn’t have no hot water and I had bugs in my room always there’s was dogs living outside the hotel

Room was in excellente conditions and the staff was very friendly.

Room was in excellente conditions and the staff was very friendly.

It smells outdated which is expected

It smells outdated which is expected

Yes

Yes

Very good

Very good

Two things disappointed me: 1. The blanket is for summer but not for winter although there is a heater but it’s super loud; 2. The shuttle delayed 25 minutes from the hotel to the airport, which almost made me miss my international flight.

Two things disappointed me: 1. The blanket is for summer but not for winter although there is a heater but it’s super loud; 2. The shuttle delayed 25 minutes from the hotel to the airport, which almost made me miss my international flight.

Rooms were clean and breakfast was ok. Just a little dirty tables because there was no attendant there.

Rooms were clean and breakfast was ok. Just a little dirty tables because there was no attendant there.

I woke up to my fiancé fighting off an intruder who had tried to enter our room through the window about three hours after checking in. There are no screens on the windows on the ground floor. We did not complete our stay.

I woke up to my fiancé fighting off an intruder who had tried to enter our room through the window about three hours after checking in. There are no screens on the windows on the ground floor. We did not complete our stay.

Clean hotel

Clean hotel

No blankets

No blankets

Staff were great, even gave us the option to check in early. Room was very spacious with high ceilings. Clean and stocked. Felt comfortable and safe.

Staff were great, even gave us the option to check in early. Room was very spacious with high ceilings. Clean and stocked. Felt comfortable and safe.

No wifi. Front desk said it’s not working. Tv was not working aswell. Room didn’t smell right.

Room was okay the ac unit literally fell off the wall

I accidentally left my government ID at the hotel when I left for the airport and the staff had it waiting for me when I returned a week later. So thankful for honest, helpful staff!

All good

Close to the airport but clean with a great staff. Safe location. I would stay there again.

Quick and easy

Very limited parking because apparently most of the parking is sold as airport parking. The first night we took the last parking spot available. We brought up to staff about our concern and they said we could park in fire lane at front. Other cars were parked there as well. The next night, no parking available at 7pm. We refused to park in fire lane, but the employee moved his car so we could have a space. The first room had very little A/C, but moved to another room.

Mattress is not in good condition

Overall great service from the shuttle service to the stay in the room.

The breakfast was disappointed as the juice machine wasn’t working and I let the man know there was no more syrup for the waffles . He checked and told me they didn’t have anymore left ? Told him to unplug the waffle maker so people don’t make waffles …. He didn’t 😩 Not the friendliest man at the front desk for check in . Wouldn’t recommend this place

Adoré cette hotel😍😍😍

good for a great price will be returning

The first room we were in, the air did not work. We got move to another room that smelled bad. We were so tired that we sprayed perfume everywhere and crashed. The shower was nice. Breakfast was lacking. There’s a dog shelter or daycare next door and they are let out at 6 something and have a town meeting.

Our problem occurred when we were woken up rudely by staff at 10am telling us check out was 10 and we were supposed to be out of the room. We arrived at 1am after a late night flight and were exhausted, but I had reviewed the checkout time and set an alarm to make sure we were out on time. Checkout time was 11 not 10 as I confirmed by both their signage and our confirmation email. Rude and uninformed staff, but great room.

Excellent staff. Alex at front desk is great and always helps me every little thing

Good experience

Staff was very friendly and attentive!

The breakfast was very basic. The shuttle to the airport was late by 0.5 hr. The room had a mold smell. Remote for tv did not work.

We stayed there for exactly 12 hours. From 2:30 pm to 2:30am. We just needed a quick place to stay until our 5am flight. We saw 3 roaches in our room. We had to ask for sheets and blankets for the pull out couch which may be a good thing it wasn’t just sitting in the roach infested room. Went to wash a they don’t sell detergent. The room smelled like it was a smoker room before. If you’re looking for a quick place to stay that’s clean and friendly THIS IS NOT THE PLACE.

I was excited to get away and have a nice get away. The room was clean, the bathroom and the bedding. The carpet smelled awful in the room. The entrance was clean and the hotel was clean. The customer service staff were always in the corner and nobody was present at the desk. The guest that occupied the room above me, sounded like they were in a marching band. They jumped and stomped at 2 am in the morning until 4. Sad as hell. Then on top of that, the hotel did provide complementary breakfast and you could make your own waffles. The waffle I made tasted spoiled. The milk for the cereal was inside of a silver

The gym was not equipped like the photo and for a sweet there was no shower tub option only old showers. I had to downgrade to get a better bathroom for me which that had a shower tub combo.

It’s an old hotel there was mold on the curtains and the room smelled of wet carpet they put me in 3 different rooms and they were all the same luckily I was able to get a refund and go else where……

Property has nice comfy beds. No extra blankets or towels. And limited TV channels. And also the breakfast was lil Debbie powder dounuts and the chocolate glazed donuts. I actually thought that was so funny. No orange juice. Overall don’t expect anything good on the breakfast menu.

Great staff

Great location for an overnight stay before an early flight.

Friendly and very clean place

I really enjoy staying here. Thank you.

No comment. Overall not satisfied

The internet wasn't working in my room. To make matters worse, the adjoining door to the next room had no soundproofing, which was a terrible experience. On top of that, the water dispenser was quite dirty.

Old buidung, everything outdated, cockroaches everywhere. Breakfast was OK.

Very modern and clean rooms and location. Super friendly front desk lady and I really enjoyed my stay. Will definitely stay with them again in the future.

Bad odor throughout the halls smell like old carpet refrigerator was dirty with hair bed had stains, guest traffic all through the night slammed doors had to request for cleaning,a man came into my room late at night was told he was given the wrong key, no deadbolt lock breakfast muffins were hard, I was told I could have changed rooms are get a refund but it was late and I had surgery just needed a few days to recover and already paid , ask to speak with manager one person said it was a women the other said it was a man but no manger on site during stay to address concerns

Behind both of the queen beds was a white residue powder sprinkled beneath the headboard. The shampoo bottle hanging in the shower was empty but there was a bottle on the counter we saw afterwards. The shower head leaks and sprayed water over the shower curtain and flooded the floor and countertop. The shuttle driver that was taking us back to the airport was doubling the speed limit driving reckless. We were not late so no need to kill us on the way

Great overnight stay, highly recommend

Close to parking spot for early morning travel should be less if you are leaving at 3 in the morning

I loved everything about this place and everybody.There was extremely friendly and very helpful

Couldn't connect to Internet, and no channels on tv

Staff and shuttle were really good. However, when we arrived to the third floor, we were greeted by a sign hanging on the ac stating that we did not have permission to turn it on as the ac leaked water. As a result, the third floor hallways were a blistering 85 degrees. We arrived to our room to find holes worn into the carpet and the ac unit making a horrible clinking noise. The lamps also would not turn on.

It took almost 2 hours for the hotel to pick us up at the airport. We phoned several times and were told they were on their way. At one point they told us they had been there and we weren’t. There were several others waiting with us. If you want a hotel with airport shuttle service maybe you should book a different hotel.

Nice and comfortable stay

Room was spacious and clean. Bed was super comfortable. Amenities were suitable. Overall a very nice stay even though it was for a few hours

The property was clean

We had great experience

Easy check in, nice breakfast, easy way to and from the airport and restaurant in walking distance.

Roach infested motel. Don’t waste your time or money

Everything was great. Excellent service.

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Our room was very dirty. There were stains on the sheets of what looked like blood. The comforter had bleach stains and the rug had stains. The room smelled of strong cleaning products or chemicals. We were also given a handicapped room and I booked a regular room. When we asked for a new room then said they were full. There were people standing outside our door talking constantly and we had to excuse ourselves to get around them. And the next morning the cleaning staff were slamming doors down our floor constantly. I hate to give bad reviews but this was not a good place to stay.

Room had a musty basement smell, tv didn't work and took 1/2 a day to fix, shower had a very weak flow. Breakfast was meh as it had some good things, but not a lot and was not really kept stocked up, so there were waits for things. Otherwise the room was good. They allowed my father-in-law to check in sincehe was neeting us there but my flight was delayed 12 hours.

The king bed was very comfortable, and the A/C was cold and worked well. The refrigerator and TV both worked well. The staff was kind and helpful. The only thing that made me cringe was the hundreds of black spots of mold on the very high shower ceiling. (Room 306) I decided to NOT take a shower. I believe it needs to be cleaned with Clorox!

Very conveniently located

The female at the front desk on 7/27/2025 was very rude and lack customer service towards her guest. We reached in early from an international flight, I waited over 25 minutes for the airport shuttle. When the shuttle came the drive an Afro American female driver was dress like she had on home clothes very unprofessional and her female friend accompanied her in the van. When I entered the hotel front desk the clerk told me she will be with me shortly. I took a seat and waited patiently. When she finished her conversation I approached the desk. I told her know we are early if they could hold our luggage’s so we could get something to eat; no we can’t hold your luggage and if we check early there will be an additional fee. I told her the manner she is speaking to me it’s unprofessional. She refused to give me her name and she walked off. I will never stay at your hotel again in Houston, TX near the airport.

Place is dirty and run down, the room we had had a foul odor and we disco roaches when we were leaving.

Very mildewy

The room smelled like smoke and the air did not smell clean. The staff at the desk took forever to check in three people. She stayed on the phone forever answering questions to a caller and everybody in the lobby had to wait a long time.

The bugs and roaches aren’t okay . People travel and come from out of town and even just need some stay for other reason but roaches in multiple rooms and even hallways

Not very satisfied with the condition of the hotel and the rooms had Roaches but the staff is great

There were roaches in multiple rooms that i stayed in even had to switch rooms twice during my stay , I’d recommend some form of extermination and also some of the rooms air conditions may need to be worked on as well

Roaches

The Air Conditioning though did not get cold enough, but was mostly comfortable during my stay...great value overall!

Great Stay

Bathroom door broken, old carpet in room and hallways, bed not comfortable and pillows to small for king bed, drapes at the window half hang down on the right side.

Pool was great. Clean! 24hr free coffee and Tea in the Lobby! Most of all the staff were great. First class response to every need. Can't rate them high enough. Thankyou and God bless you

I would rather sleep in my car

Alex the clerk is fantastic

The advertised shuttle service was not reliable at all. Waited for an hour and 15 minutes and o shuttle arrived. The whole reason I booked this hotel was because it included a feee shuttle service, otherwise I would have gone somewhere else.

Left me homeless in the rain

It is great

Excellent service. Clean room. Very comfortable bed and pillows. Breakfast included with State of Texas shaped waffles. Surprise!

No problems. Easy check in. Close to IAH

Convenient to Houston Airport. Courteous staff. Comfortable and clean room.

Property was very clean and the room was very comfortable. Good beds and pillows.

This hotel is perfect for an overnight stay to catch an early flight at IAH. It was clean and it is close to some great reataurants.

oom.

The staff were friendly and helpful but the room smelled musty and had mold in the ceiling. In the first room we were offered we found a dead cockroach.

Not sure where the pool was, opened the door and there was nothing out back. Didn’t plan to swim, was just curious.

The best 10/10

Hotel was okay until we saw roaches in both bathrooms.

Very nice staffs.

if you are looking for decent not so cl

Waited 45 minutes for the shuttle. Eventually took a cab to the hotel.

Room a/c didn't work

Close to airport

Pull out couch was in terrible shape. Too dirty to sleep on. Stains everywhere. The type of couch you would find on the side of the road.

Wonderful rooms and breakfast!

We had a pleasant stay. The place was quiet and conveniently located next to a major road. The only thing we wished we were able to do was taking breakfast to go. We an early start and we wanted to take out a few bites and were told we couldn’t do that. So, we left with coffee, holding pastry with paper napkins. Thank you for a great service.

The property looks decent and the room was nice but the linen and comforter on the bed was dirty and the bathroom floor was sticky. The key card for the room kept having to be reprogrammed, the wifi is iffy also the gym was small and all of the equipment did not work. The staff was nice though and did waive the late check-out cost due to the issues we had.

Staff is fantastic. Alex , the receptionist has always made my stay great

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Rooms need renovation. The carpets need to be replaced to remove the odor. WiFi dropped in some rooms

Enjoyed my stay

Great stay

Breakfast was very poor, no oj, no coffee. No tea, waffle off or broken, some stale doughnuts, no fruit at all

There is need for some renovation. The smell from the carpet in the rooms was noticeable. There was a hole in one of the sheets under the cover and some rooms the wifi was spotty.

Everything went well. Thanks!

Was easy to get places

The Hotel is close to the airport including the parking spot(next to the hotel), and less traffic in the area making it to my opinion a safer area. There is Jack in the box and a gasoline station next to it. the room is clean and cozy. This is my favorite hotel to stay and will definitely be coming back.

The airport is close to the airport and right next to parking spots.They have a 24 hour shuttle which is convenient. The neighborhood is far from traffic area and my opinion is safer area. The room is clean and cozy. I will definitely be coming back.

It’s close to the airport

all good

The service received was amazing. Front desk was extremely helpful. Would recommend 10/10

Always friendly and professional staff. Clean hotel and for a great deal.

Good close proximity to the airport with free shuttle. Room as microwave and mini fridge. Gas station across the street with convenience store and Jack in the Box next door make food options convenient by food.

The property was good value for the money.

Very convenient, quiet and comfortable for an overnight stay or few days stay. I recommend a few more options for food

Staff was nice!

Good

Next to a freak dog hotel… dogs barking for 4 hours when trying to rest

Good value

Surprisingly nice. wasn't expecting much but it was actually not bad at all. would stay again

Very friendly staff and room was good.

Pros: Kind staff and wonderful shuttle driver. Walking distance to a few convenience stores and fast food places. Complimentary shuttle was super helpful.

There was small bugs in the room

Nice place