Quality Inn & Suites NRG Park - Medical Center

It was okay The internet was not stable in the rooms.

Pleasant

Good

Good

Passable

Good

It started with us checking in. No one was in the lobby because it was around lunch time, which we understood. My dad went to get coffee after getting off our flight from Richmond to Houston. It was empty. No big deal. I asked about it and the receptionist said she would let staff know. Then she proceeded to ask me if I was ok with stairs. Well, I thought it was weird but yes. We turned the corner and no elevator! Ohhh that's what she meant by stairs. Well, my dad had a bum hip. Still I'm giving them the benefit of the doubt. Meanwhile the hallway and stairs were old and smelly, dim light. We get to the 2nd floor only to have it look like a horror flick. Lights so dim and flickering as we are walking. My mom wanted to turn around but I had reservations, so I proceeded to my room. Turned on the lights next to the door and one bulb was out and the other was very hazy and dim. I proceed to the desk lamp only to get stuck by a sharp pin, no knob. Then I turned to go to the additional room because I had a suite only to find dim flickering lights again. My mom said we need to turn around and leave. We came back to reception and asked if we could cancel the reservation. I then politely explained all the above. She siad we do not advertise elevators as an amenity. I said but there needed to be disclosure that there is no ev

Passable

Great stay private and comfy

I caught roaches and several bugs in the room

Little hard to find I caught roaches and several bugs in the room

It was ok we was locked out room because key wasn’t working in we had to wait until next day to maintenance showed up all our belongings was locked on one side of room. Balcony had spider webs everywhere. The cleanest place was lobby so

Exceptional

The front desk evening crew is always friendly, welcoming, and professional. Check-in is quick and efficient every time, which makes the whole experience smooth and stress-free. It’s clear they care about providing great customer service. I’ve had consistently positive experiences here and will definitely be staying again in the future.

The staff was outstanding, the property is very well kept and clean. The property is walking distance to NRG, which is what we wanted. The property and rooms are old, but still maintained. There were roaches in the hallways, and the property itself is just an older property. We had joining rooms, and both rooms were clean, just older. Not knocking older properties at all, just be aware the property, rooms, and hotel is not new. Microwave is available. Single serve coffee pot is available. There is a refrigerator in the room. TV works, and AC froze me by morning!

Room wasn't so clean they should have actual pictures on reviews

Accessible room was very clean. It's conveniently situated and very close (less than 10 minutes) to MD Anderson Cancer Center if you want to drive or you can use their shuttle service available from 6:30 am. The management and staff are always available for any suggestions or needs. Though, is an older property, it's kept in good shape. Great value for your money.

Exceptional

Great deal for the price. The room had a slightly musty smell

Great deal for the price. The room had a slightly musty smell

Exceptional

This is a comfortable and quiet place to stay in a good location.

This is a comfortable and quiet place to stay in a good location.

Location was very convenient as we were attending an event at NRG Park, walking distance from the hotel. We booked a suit that was very spacious and had two bathrooms. Poorly lit which was a problem for us to work. WiFi didn't work.

There were tiny spiders found to be crawling on the bed, a corner that had webs and tiny eggs, small flying bugs. Bathroom had several leaks in and around the toilet.

the location close from OTC The breakfast is of very poor quality and lacks variety. The internet connection is very slow, with frequent unexpected disconnections. The room has an unpleasant smell.

Everything was good, the building is fine but ut looks old, needs to be remodeled.

Location Needs a major renovation

The location is the only good thing about this hotel!! Bed bugs, spiders, water bugs…….. rooms not clean dirty linens on bed.

Location Needs a major renovation

The location is the only good thing about this hotel!! Bed bugs, spiders, water bugs…….. rooms not clean dirty linens on bed.

Not good but it was walkable to NRG.

Location Overflow parking for NRG starium

Location Overflow parking for NRG starium

Very good

Good

Better wifi in rooms further away. Need update and repairs

Location Guest blocking the entrance to the rooms building sitting in lawn chairs at night time with no intentions of moving while we were trying to squeeze through them unloading our belongings. Lock on the door appeared busted and the only way the door would close securely was to use the swing lock.

Location Guest blocking the entrance to the rooms building sitting in lawn chairs at night time with no intentions of moving while we were trying to squeeze through them unloading our belongings. Lock on the door appeared busted and the only way the door would close securely was to use the swing lock.

Needs a remodel inside and out. Parking was a nightmare due to them allowing rodeo parking for a fee. The night I arrived there was literally one spot left and it was a handicapped spot. They had a shelve/stand that had coat hangers attached, but it was so cheap it looked like they bought it on TEMU and it almost fell on me due to not being attached to the wall or floor.

Location was the best thing Needs a remodel inside and out. Parking was a nightmare due to them allowing rodeo parking for a fee. The night I arrived there was literally one spot left and it was a handicapped spot. They had a shelve/stand that had coat hangers attached, but it was so cheap it looked like they bought it on TEMU and it almost fell on me due to not being attached to the wall or floor.

N/A

Convenient area and good breakfast

Terrible, bugs everywhere inside room

The Breakfast and staff were great. The building were old and poorly maintain. Room was musty and damp. Security locks were broken on the room as well as the outside door of building.

Nothing everything was perfect

Cleanness and barroom showers were broken and not working with water leakage.

Location Cleanness and barroom showers were broken and not working with water leakage.

Our company rented three rooms for a week. Thirty minutes after walking in, we realized how filthy everything was. We pulled up the sheets, and the mattresses were stained with urine, and what looked like blood stains, although I guess it could have been rust stains. I will attach pictures if I am able to. I'm not certain since i've never left a review before. Our company got us new hotel rooms at a different hotel. But this location refused to reimburse the money for the first night, even though we had only been in the rooms for half an hour. This happened on April 19, 2026. The manager was completely unhelpful. And she refused to answer my emails. Every time I called, I was told that she had just left. What kind of manager leaves a hotel for the rest of the day at 9:30 am? I can only assume she didn't want to talk to us.

Property not as described or pictured. The building wasn’t secure because the door was broken. Water was brown and discolored we had to check out pay a nights rate plus taxes and fees. The hotel is in a sketchy area and shares a parking lot with an apartment complex. The patio doors were run down patios very dirty lots of flies and bugs all over. Immediately upon arrival we had to be transferred to another room which wasn’t even better than the first one. It was neater and didn’t have crumbs on the floor and feces on the balcony. We will never return here and after asking around we found out that everyone avoids that hotel.

Nothing - other than location to venue This property was rated 7.1 and upon arrival even the outside was gross. After checking in. The room was moldy and had roaches. Immediately checked out and canceled- awaiting a refund

Very clean rooms and excellent staff

It needed updating

The property is incredibly rundown and not maintained at all. Breakfast was so so. Not very many options. Overall, a lot of money needs to be put into this place.

Breakfast was good and hot! Never made it to the pool. Parking lot was full when we left at 5:30 this morning so that is good for their business. Now they need to reinvest some of it to updating the facilities. Mysteriously all rooms had balconies with sliding glass doors from the rooms to them, and all of the doors were permanently locked closed, so you could not gain access to the rooms patios!

Exactly as advertised

The room could have been better cleaned. There was a used bandaid on the bathroom floor.

BUT… The carpets on the Building 2 smelled like mold, there was a lot of trash outside the building, one of the lamps didn’t work, the bathroom was in poor condition, and the furniture was old. I came based on the reviews I read on Google, but apparently they are not reliable. Don’t worth the money!

Good service!

It looked better in the photo, but in reality the rooms are very old and need renovation, especially the bathroom. The bed was clean, but there is one plus. Would I recommend this hotel? Probably not.

The breakfast and friendly staff The entry door to building B doesn't lock causing a safety issue.

Dead roach in bathroom.. live roaches crawling on kids feet. The door to get into the section of hotel where room was located was not locked and the key card was useless for it. Pictures do NOT match the room

Close to NRG We show at the Livestock show which often means more than one vehicle. This year the owner wanted an additional $40 cash for each additional vehicle. The property could use some maintenance all the way around. The door to our building didn’t lock and there was trash around the outside.

The WiFi didn’t reach to our rooms, there was a tiny cockroach inside the fridge, the rest was good.

Parking was safe. I had an issue with my AC and Blossom at the front desk quickly got me into a different room.

Was very close to the stadium, shopping, and restaurants. Would definitely stay again!

Good location

Front desk lady was very nice, the room was clean but a little old. The TV in the bedroom didn’t work because the outlets were too lose. Overall for the price and staying during the Rodeo not bad.

Staff was great and quality of stay was on point! Na

Easy access to NRG. Parking lot spaces weren’t being rented out to random people like other hotels in the area do. I was traveling with a dog and there was plenty of areas to walk her outside and it felt safe

It’s was practical an easy to get to NRG stadium

Clean room

Restroom exhaust vent didn't work. To many fungus gnats. Pool not clean and the pumps are not working.

The location is great since its within walking distance to NRG Stadium/Center. All the staff we encountered were so friendly and welcoming. The room was good for the few nights we stayed. I would stay here again if I needed to. We were on the 2nd floor and couldn't open our balcony door due to it being stuck.

Close to NRG stadium The hotel was run down, dirty, and nothing worked. Ice machine was broken, the shower didn't drain, the fridge didn't work. There was outlets that weren't covered.

No pool

Mold on the ceiling in the shower, cockroaches in the room, no remote for the tv and the door to enter the building was broken and would not lock. Never gain!

I had to extend my stay at the Houston Livestock Show and Rodeo but the hotel I originally stayed at couldn't accommodate me. So, in a pinch, I ran across the Quality Inn just around the corner from NRG Park. I wasn't expecting much considering the price, but they had a room with two queen beds where most others in the area had double beds. The property is older and needs some renovations, but the room was clean, everything was functional, the staff was very friendly. And the included breakfast was decent as well. The hotel was within walking distance of NRG Park (10-15 minutes).

The breakfast was a good variety we also liked the balcony very good customer service the parking was over crowded but we were there during the Houston rodeo so we understood The main door to get into our building would not lock at all so it was a Concern for safety we stayed in building C . Pillows were kind of hard

Good

Staff super friendly and amazing. Hotel needs work - but it was a great place to just sleep

Nothing

Nothing My Chevy Silverado 1500 was stolen out of the parking lot while parked right in front by the entrance doors

Woke up to cockroach’s everywhere in our room and then our room smelled musty… we were moved to a different building and room and had a better experience but when we went to wash our clothes that cockroaches were on… the laundry was not complementary and they had no way for you to get quarters to use their machines… @1.50 a tiny load….

staff was friendly and helpful

The was smelling bad and they charged me $40 dollars for my girlfriend parking

Our room reaked of cigarette smoke! We got some Lysol and that helped somewhat!

Our stay was booked at the last minute and if we could we would’ve booked elsewhere. Night one we walked into the room, x2 lights didn’t work. Next day we wake up after heavy rain and the floor is soaked, 1/2 way across the room is saturated. Moved to another room. Curtain doesn’t move properly and has a hole in it. Room has had a smoker in it at some stage. Water damage on floor near entry. Wake up next morning to cockroaches in the bathroom, next to the bed and just walking in through a gap in the doorway as the door is warped. Advise of cockroaches. Bathroom got sprayed. More cockroaches still coming in via gap in doorway. Water damaged wall next to shower, also had cockroaches. Advised staff. Unable to keep moving rooms, some sort of compensation would’ve been nice as the hotel was severely overpriced due to the nearby rodeo. As above. Over hot breakfast room that never had enough food.

Holes in sheets/comforters Molded smell Very stained room from carpets to walls everything you name it. Just HELL NO Rude emergence disaster driver. Smoke engine filled up the room.

Sure wasn’t going to the pool

SAVE YOURSELF THE TROUBLE, DO NOT STAY THERE. I checked in then checked right out. My room smelled bad. There was no water at all. They said the city was working on the water system. They said it would be back on at a certain time but that was a lie. They didnt want to refund my what i paid. After making a big fuss, the owner decided to refund me my money back.

Love it here we stay every year for cookoff

Nice for the price

Only problem was the phone in the room didn’t work but everything else was good and the staff was friendly and breakfast was really good.

Courteous staff, clean room, quite property

Staff

Room was clean, bed was comfortable, breakfast was good. Perfect place to stay for going to NRG Stadium as it’s an easy walk

Rooms were average. Was close enough to walk to the stadium.

Everything was great

Good

This hotel doesn’t have an elevator & it wasn’t mentioned in the description. As a semi elder, it was difficult lugging my suitcase up the stairs.

The birds were cheap rock hard worse quality beds one can buy specially paying $130 a night. You have no elevator and the breakfast was just simple. I would expect a better.

Room 237, shower curtain rod is installed backwards so it curves into the shower. Other shower had peeling paint above it. Person checking us in gave us less than desirable directions to our room (sent us to building C/D by saying "straight back", not "right" to building B). Otherwise full breakfast and clean rooms and housekeeping was fabulous.

The deposit is frustrating

There was a very strong musty odor in my room. Restroom seemed run-down needing improvement.

Good and friendly convenient environment great parking

Everything was great from the Time we checked in to the Time we checked out. Friendly Staff & excellent customer service.

Clean rooms, quiet property. We will be back again.

Lots of roaches in room

Great breakfast, clean room and professional front desk

They are very helpful especially ms. Victoria she very understanding and will help you to her best ability

We were only in town for the night for a football game. The room was good for its purpose. The desk staff was polite. We didn’t have breakfast.

The staff provided all the items requested.

Todo muy bien!

Need to make de dinning bigger

Rooms was Ok but there was a bad smell

This place is convenient but needs work. Out of order signs everywhere. No plugs for charging phones and the one behind the TV was a 6 outlet splitter which seems like a fire hazard.

Toilet was not flushing there was a blood spot on a pillow so unhigenic I saw a bug in the room sower had no water pressure room was stinking like it’s a animal shelter

I had a very unpleasant experience during my stay. The room had a bad smell and there were cockroaches, which made it feel unhygienic. The lighting was very poor, and the bathroom had a strong odor as well. Overall, the cleanliness and maintenance were far below expectations. I hope the management takes these issues seriously and improves the conditions for future guests.

Checking in/out was gr8! Staff member very friendly & professional. Rooms outdated. Our room did not have anywhere to hang up our clothes. No counter space so we used the Handicap seat (that was off balance missing a leg cover) as counter space. Mildew stains on ceiling. Bottom part of AC unit falling apart. Beds were comfy. Rooms have a refrigerator, a microwave, coffee pot, iron & ironing board. Their continental breakfast is awesome! Motel is mediocre for an overnite stay. Reasonable priced and It’s also walking distance to NRG stadium. And there’s a Mexican restaurant next to motel, their food delicious.

The keys did not work and the door lock was sheared off. We could not stay here and my husband insisted on leaving.

was very clean and very large suite. It had been 2 adjoining rooms before. Freshly renovated. Not many electrical outlets and the mattress was against the ones behind the bed which is a fire hazard even with all the lamps on the bedroom is very dark. The TVs are very small for the size of the rooms too. We stayed just one night but it was very nice and comfy. Bed is great. Room had 2 bathrooms and balconies. The water pressure in the shower was very disappointing though. It barely fell on me. Breakfast was great. Eggs, bacon, sausage, waffles, yogurt, cereal, toast, fruit, oatmeals, oj, apple juice, folgers coffee. And Miriam was amazing and so friendly working it. So polite. The front desk was very polite and quick at check in and check out. One compliant on hotels. Com is I didn't see on here that they charge 100 dollar incidental fee at check in just in case and release if everything is ok. That's something that should be told to us. I know it is in other listings. If I missed it, that's on me, but I've seen it before on other properties. Also, if you are going to the football games. No the shuttle will not take you. But you can leave your car there for a noon game

Everything was good and quiet

The only upside: walking distance to NRG Stadium.

the room wasn’t so clean couldn’t even really eat anything as it was kinda musty and dirty inside and behind the curtains on the bottom.

Limpio y la cama súper buena

Great people here! Very quiet and peaceful. Only downfall is the heat of the water.

Everything was great

This is my review.. stop deleting it

Roaches in room. Toilet broken. Bathroom fan broke . Bad smell from bathroom. Leaking air conditioner. Soaked wet carpet. Ripped furniture. Outlets so worn out my charging block wouldn't stay in the wall. No fridge. TV and cable box not plugged in. They moved us to another room.

Good

Our room smelled musky and was humid. There were roaches in our room and all over the parking lot at night.

The pool was nice but the area was sketchy

I have stayed in this hotel many times since I was diagnosed with cancer. It is refreshing to go to a hotel that still has toiletries and breakfast. To go to a hotel that has comfortable beds and soft sleeping sheets it’s comforting. The proximity to Md Anderson and the price is very good. The hotel is old and has been renovated in some areas but needs updating on others. Overall I’ll continue to stay in this hotel.

Breakfast was great! The room had a moldy smell.

Amazing

The rooms were clean, the beds were soft, the staff was friendly. The breakfast wasnt bad either. It was literally the best bang for our buck.

Room was not very clean. There were stains on the bedding and it looked like someone had slept in it the previous night and there was a coffee cup by the tv so I’m assuming the staff must not have cleaned the room that day.

Very old

We find cockroache in one of the romks , the hall smell a lot a marijuana, it was a wasps nest we have to left just the 5 minutes we where in there my daughter got bitten be bedbugs

i didn’t do anything and they kept the 100 dollar deposit !

I usually don’t leave reviews but if I can rate it would be a zero toilet was not flushing we had to fix it our self it made nosie at night the air conditioning wasn’t cool it was making more nosie then cooling the room when we first check it it smelled like Cigarettes I’m sorry but I would not pay to stay again i booked only because it was for a one night stay for a concert and it turn out the concert wasn’t at the NGR Stadium it was at the Dakin Park stadium! Witch was not near any of us the uber took long to pick us up too

Rude staff

It was good room was clean temperature was Ok.

The suite was very big and accommodating for my kids and I. The only thing I didn’t like was that the coffee machine didn’t work and one of the bath tubs had a yellow stain in it. Also the fridge was missing racks on the door. Other than that the beds were comfortable, the covers were clean, I did like that it had a fridge and a microwave and free breakfast. I would still stay here again.

That lady at the desk was cute

Everyone was happy with they stay in beautiful location housekeeping was so good in a breakfast or amazing coming back real soon

The hotel is Old but it was clean, the personal was very kind

We didn’t stay. The location and the hotel seemed unsafe.

This property is filthy and worse than a motel. I don’t even know how they charge the prices they do. It’s not safe, there are roaches, it smells terrible, the customer service is poor. The experience is just overall awful. I’m disgusted. I needed something last minute while my home is being fixed but this is just an all time low experience.

Wonderful experience absolutely love my stay

I booked it because it had a pool and I had 2 kids with me for the stay. The pool had a sign on it that it was out of service and when we asked the lady at the front desk if the pool would be open in the next few day she said she didn’t know when the pool would be accessible as it didn’t pass inspection. Rug in the room had stains on it, mini fridge was disgustingly dirty. Room smelled musty like it had previous water damage.

Me an my kids were visiting for my son's football championship so we had 2 rooms side by side which was awesome it held all of us comfortably. Service was great. Only problem was mybroom A.C. wasn't blowing hard an cold like I wanted but my daughter had her fan in her room which was beyond cold i just took her fan lol. Her shower had a weird sqeak in it. Other than that it was great nice an clean an not alot of people hanging outside so it was very quiet.

Looked dirty , dogs parking ,

Great

:)

Great place to stay right next to the NRG stadium

Excellent place :D

when I arrive at the property to check into a room, there was moldy food in the microwave, and the sheets were dirty. I went to the front desk. They switched me to another room where the sheets were dirty hair on the walls. Dirt on the toilet and the tub was not clean.. I was informed that I did not have any other rooms available for me to be in so they refunded me my money and I had to find somewhere else to stay due to them not having a cleaning crew

The good side was the breakfast was good even for a basic standard breakfast. Having a suite with two rooms for the price was nice. the area was quiet for the most part, and the 1ft kid pool was great since I have 2 children under 5. the bed and pillows were comfortable, and the front desk personnel were very friendly and accomedating.

Everything was fine, the only thing was that the entrance light was very low.Everything was fine, the only thing was that the entrance light was very low.

The room was so moldy and mildewy. We ended up leaving early. We had two rooms that connected and both were mildewy. Someone else that I met in the hall said the second floor wasn’t as bad. I thought maybe the hotel had been flooded at some point but the staff said it’s the humidity and it’s in the carpet. Black mold was really bad in the ac so I tried to Lysol and clean it out but it was in the whole room. My clothes and suitcase smelled bad after I left the room

A

Terrible stay, was given a room. When I opened the door to the room bed was unmade, dirty room and tv was on. Room smelled like smoke.

Needs to be fumigated.

The property has free parking, a nice perk because most hotels in the area charge for parking. Pets are allowed here. An unleashed pitbull followed me around in the hallway, but the owner was apologetic and quickly controlled their pet. The drapes were sooo dusty and had several stains. One bedcover had stains. The location is not very secure and is off a service road. This makes it a little inconvenient to get to. The property is really old and poorly maintained.

The location was so convenient to the NRG stadium saving tons of money on rental cars or parking or ride sharing. Just a 10-15 min walk around the corner. The microwave, AC and fridge worked great and the room was spacious with two clean bathrooms. I recommend it for the location and bare necessities. The entrance to the hotel had part of the stucco damaged but I just figured it was from the humidity. The hotel room itself was not very clean and seemed pretty beat up. The TV was broken, the curtain rod was broken, stains and glitter all over the floor and chairs. Burns marks on the bed sheets, splatters on the wall and lamp shades. We even found used contacts dried on the carpet. It’s like once you looked close enough you could find more and more issues. They all seemed to be more with the room itself needing upgrades vs just lack of cleaning, but a deep clean wouldn’t hurt either. No bugs/pests from our experience. For the price and location and the bare necessities I was glad to have it.

There were cockroaches and the room smelled of mildew and possibly mold. I had to leave early, felt I would be sick.

Vanessa and everyone at front desk was extremely accommodating & gracious. The BEST out of the whole stay. Thank yall so much

This is by far the worst hotel I’ve ever stayed in. The room reeked of mildew, the carpets were old, dirty and smelly, and there was mold all over the bathroom. No one bothered to thoroughly clean the bathroom before I checked in, because there was someone else's hair all over the bathroom. There was no hot water for the bathroom sink, the curtains were dirty, old and had stains all over them and overall the room looked like it needed to be remodeled. I don’t know how this Quality Inn is open, because there’s nothing of quality about this nasty, raggedy hotel and the city needs to shut it down. I was definitely overcharged for my two nights, because there’s no way a room that is in that despicable condition should cost $100 per night. The staff is most definitely scamming people. The entire hotel looks like it’s about to fall apart and it looks like it was built in the 1950s. They haven’t upgraded or remodeled anything in the hotel since it was first built and that should be enough grounds for this place to be shut down. I guess I should be grateful that the shower had hot running water, there were no roaches or bedbugs, but the fact I was charged $100 for that crappy room, is ridiculous and I’m not too grateful at this point. I’m still debating about disputing the charges. The only good thing about this nasty place, was the convenience to the NRG stadium; nothing more and that’s pretty pathetic. I hope this place gets torn down soon. Do not book this hotel!

The hotel was okay for a quick overnight stay after a concert. It wasn’t the best, but it served its purpose as a place to sleep. The free breakfast in the morning was definitely appreciated. Overall, it was fine for what we needed.

This is definitely a case of “you get what you pay for”. The roof was cracking in each room, the bathroom door wouldn’t stay closed (there was a gap between the door and the wall so it couldn’t even latch), there were stains on the carpet, the bathtub was cracked. There was full trash bags in the hallway, for our entire stay no one took them out. There were bugs in the breakfast room, maggots in the juice machine.

Roaches all over!! Dead roach in the stair case. Roaches all over bathroom sink & desk. Original room assigned had a disgusting tub. I asked for a different room. Staff was helpful which is why I gave two stars. The only reason I booked this was because of how close it was from NRG Stadium. I do not recommend pay the extra price for a nicer hotel. Did not feel comfortable sleeping on the bed.

Cant go wrong with the price especially if your going to an event at NRG. The staff was all very friendly and helpful.

We were in 220. You could open the door with a credit card slid between the lock. We moved rooms. Hotel needs updated.

Room had a roach and a few ants and ac wasn't cooling the room enough. Paid for what we got, quick stay for the Metallica concert and walking distance to stadium. Breakfast was ok

Very dated and needs a major remodel, size of rooms are a plus and having two bathrooms a plus as well. Bed was hard but overall a good cheap alternative for the location.

Great customer service, very professional

A great stay with great staff and excellent free breakfast

This hotel is disgusting. Everything is dirty or falling apart. Not all doors lock properly. Buildings have a weird smell and I woke up to roaches in my room. Trying to get refunded but the manager is never there and won't call me back.

Good

I got what I paid for. Very affordable & convenient for my appt. All the staff were nice from the front desk to housekeeping. I arrived early, check in is 3:00pm. I called beforehand, asked if I could sit in the lobby of hotel, and if a room became available may I check in early, front desk was kind, said yes. At 11:00 am she notified me that a room was available. I went in the room there is black mold on the bathroom & bedroom ceiling due to moisture is not able to escape the room. The fridge is missing pieces of a shelf and there is no glass bowl on the coffee maker. The smart tv does not connect to WiFi, due to internet being slow, front desk did mention call tech support. I didn’t bother, used my phone. The chairs in the room are dirty and wore down. The ac worked and can become very cold, it can be adjusted. The next morning noticed two baby cockroaches crawling out the bathroom. I had to go to a Dr’s appointment did not have time to notify the front desk. I return, informed the front desk, she said I could move room because maintenance was gone for the day. I decided to stay in the room because if they are in one room they are in another. Later that night noticed a bigger cockroach in the corner near the door. I purchased roach spray and sprayed the room. I do not like nasty bugs and the spray eased my worry. Didn’t eat breakfast or used the ice because of the pest problem. I checked out the following morning.

Bathroom needs to be better cleaned.

Not very nice.

I was really pleased with my stay. The free breakfast was a huge part of how awesome my weekend was. One of my biggest pet peeve is to have a really good shower with water pressure. I love a good shower and my room have a good shower, so I had no complaints all weekend.

The customer service was good, but the room was poor. I had a very weird smell. There were spiders and spiderwebs all throughout the room. There’s no telephone in the room to notify anybody. The breakfast taste like cafeteria food at a hospital. The hotel felt like a motel. Sorry but I won’t be turning

Extremely disappointed in the hotel we stayed and the room we were given. It’s reasonable to refund us for the room stay. The room did not have a working TV and the A/C was infiltrated with dust and mold. To add to that, we couldn’t use the balcony because it was covered in bird poop and algae. This hotel was not sanitary whatsoever. I’m disappointed that my experience was so poor.

Room and bathroom were clean. Curtains need replacement. Maintenance responded promptly and resolved problem with tv. Excellent location for our trip to NRG Stadium. 15 minute walk and avoided traffic jam. Thanks!

Good and affordable

The hallway of building one smelled horrible as though someone was *smoking* in it. The smell made our room stink as well. The toilet was not securely fastened to the floor and rocked back and forth, and the toilet seat was also coated in something. Definitely a budget stay, but will spend the money elsewhere in the future.

Unfortunately though that's not all. The fitness room was closed due to renovations with no notice. The outdoor pool, to our surprise, looked wonderful and was lit up well for night swim, so you can only imagine our disappointment when we went to use it and it had a sign that said "Closed until further notice." The fact that the hotel has a pool was why we cancelled another reservation that did not have a pool and booked this one instead, so that was just icing on the cake. For $100/night or more, this is absolutely not worth it, I would expect rates of $49-$59/night. The staff and cleaning staff were extremely pleasant, but that is not enough to overlook the conditions and the homeless who are living at the closed down Denny's in front of the hotel. Do not recommend.

Good location. Very nice front desk lady. Older property so the bathroom was a bit moldy but clean. The beds and pillows were comfortable. TV and phone didnt work.

Over all it was ok no complaints great location and price

Outside around the building were very dirty. The fridge in our room was DISGUSTING and smelt like rotted food had been in it forever. Definitely would not return to this location due to cleanliness.

There’s a lingering smell of wetness

The hotel needed a lot of TLC, the doors didn’t not lock properly & the keys kept getting demagnetized. The pool was also closed, which was not stated at any time while checking in. I’ve NEVER had such a horrible stay booking through hotels.com.

I liked it was walkable to the event we were going to and very clean. We stayed 6 nights and they didnt come clean our room not one time. I ask why and the girl at the desk said that we had to tell them to come clean and they didnt tell us that at check in. There was a sign on the mirror that said they would come clean the room on the 3rd day but they didn't. So i had to go everyday to get clean towels.

The staff was absolutely amazing in the breakfast even better. Haven’t had a continental breakfast like that in a while.😎

Area was super close to MD Anderson, which was awesome for me as we were visiting some family that we have there worked as a great place to escape when we needed a moment or didn’t want to buy a breakfast. They also had breakfast there overall great experience if you’re looking for a cheap hotel that isn’t gonna cost you $600 for the week this would be a great place to go!

We stayed for the livestock show. It was comfortable and clean.

Las toallas tenía aspecto de percudido y olor raro. La TV los controlares no funcionaban, los muebles deshilachados, el baño limpio pero el espejo viejo y con corrosión alrededor le da un aspecto de sucio mismo que la regadera.

The floor had huge red stains everywhere, there were bugs in the tub and where tv was at. I found a small blood stain on other side of bed linen. I was too exhausted to really ask for another room and have be placed in worse one than the one I was in.

Very nice for the price, breakfast was a nice addition as well. Pool is currently out of service and not sure when it will be functioning again. Overall, very nice.

It at this time

The refrigerator is not working. The bathtub and sink in bathroom are both clogged.

-You can hear some noise from rooms upstairs. -every thing else was very good.

Hallway carpet needs cleaning and heaters need to be operational

Very friendly staff, the room was very clean and we ended up getting a free upgrade. Very affordable too! Close to everything too, just seconds from the stadium.

Great for families, right next to the NRG stadium, even closer than parking lots.

Room had bed bugs

Rundown

Check in was pretty quick. The room is dated. There were a number of things that were not working or broken. The pool wasn't available either because they needed to get it checked out by the city. We paid a fair price, location was good, breakfast was great. We would stay there again. Just a little disappointed with some things now working.

It was cool for 1 night they do charge 100 for deposit fee when you get there plus your stay

The place is like a dumpster. Broken door, broken toilet, mold, bathroom ceiling leaking. This place should be demolished. Stay away

The stay was good, the room was nice. The only issue I have is the fitness center was closed

I would say decent.

The rooms were a good size but the beds were way to soft. We had asked for additional linen and was told that they did not have any extra linen.

Great! Thanks 😊

The staff was so nice and sweet. Buti wish I had paid the extra 20 for another hotel

The "suite" is just two old rooms they opened the conjoined room doors for & then split the furniture. It was definitely big and fit our family of 5, so that was okay. But you can tell it was old. One side only had one singular lamp. Half the outlets didn't work. The A/C units worked, but were filled with dirt (and maybe mold?) and falling apart. I booked it for the amenities, only to find out that almost all of them were unavailable. The website states the gym is being repaired. The pool is closed "indefinitely". (The front desk worker said it's on the website, but it's not.) The shuttle to "area attractions" only goes to Medical Center, and doesn't run on at all on weekends. The breakfast was alright. Would have been better if we didn't have to walk our young children past the guest sitting on the balcony and smoking marijuana at 8 in the morning right by the lobby door, but the hotel can't really help that I suppose. The staff was great, but the facilities... whew. As much as they are charging, you would think they would upgrade a little.

We paid a lot of money to stay here for our anniversary and were spoken to very poorly by a staff member. Around midnight we came to the front desk to ask about a parking pass, but were quickly dismissed and brushed off. We spoke to another staff member who escorted us back to the front desk and the woman’s expression changed because she was caught. She tried explaining to the other staff member that we didn’t clearly tell her what we wanted, which is untrue. We were told this particular staff member informed us this isn’t the first time this woman has done this to guests. Her initials are PW and authorization ID is 558.

there were roaches in the room, the smell of weed in the hallways all the time, the staff in non friendly, there is a pool but it is close at all times even in a hot day.

This room was Excellent. The space inside was great and convenient. The cleaness of the whole property was reassuring.The Staff starting from our time of check in and the maintenance were awesome. We will definitely be staying again

We had to switch rooms because the first room AC, tv and phone did not work. When I went back to the office to let them know the girl acted like I was bothering her. Didn't even apologize for the inconvenience. The second room the remote for the tv did not work and the toilet stopped up. Please don't stay here if you have a choice.

It’s was great

When the cleaning lady came in, all she did was replace towels. They did not remake the bed. Front staff was very friendly though. If it was a guys trip, it probably would have been ok. Not ok for a couples trip.

Comfortable

Good

Good enough to stay if you are going NRG arena

Enjoyed my stay here with excellent accommodations and excellent hospitality and customer service.

I didn't like there wasn't any close stores to buy food or snack or restaurant in walking Districted. The close store or restaurant was like 10 to 15mins away walking. Not everyone drive in the world. But had nice time.

Good service

It was ok a damp feeling in the rooms

They never went to clean the room