Candlewood Suites Houston Medical Center by IHG

yes

Nice hotel, great amenities

Exceptional

My TV remote would not turn the volume down on the TV and I told the front desk lady on day 1 of my 6 night stay and they never came to look into it.

Air could have been cooler to cool the bedroom and living area.

Ac was loud and water leak on 1st floor. Art missing from the rooms but otherwise okay stay

Staff was freindly and room was clean. No breakfast and a we had to dodge a water leak in the 1st floor halway in front of the elevators.

The manager did refund me everything except the first night. Horrible!!!!

Good living conditions with clean environment

Entire hotel was very warm, with in two minutes of being in our room we saw multiple bugs, bug guts were left on the wall and stains on the sheets.

No continental breakfast, in room phone not working, towels not replaced and took forever to get extra blanket.

The first room the key didn’t work. The second room smelled like mildew and I went and bought Lysol because I was a little nervous. Had an empty blue in I guess to attempt to cover the smell. My room had roaches (baby ones). I hope that I didn’t bring any home. The front desk offered me some snacks. If I seen roaches…why offered me something to eat. I will never book again

What hotel runs out of coffee??? The bed was hard. No kleenex in the room and ran out of toilet paper. I was there three nights , my room was not cleaned the whole time I was there. You had to buy breakfast so I bought a yogurt and some cereal in their lobby, and they had no spoons anywhere?? There was an odor in the place as well. However It was cheap so i guess you get what you pay for.... I just expected better

Nice and peaceful

My stay was perfect

Kitchen fully equipped

Exceptional

Buena ubicación. El hotel en buenas condiciones aunque se nota que ya necesita mantenimiento a fondo. El personal muy amable, el gimnasio en buen estado.

There are incredable loud noises coming from the roof. It sounds like cars are being dropped on it. Then there is the consistent noise of a large machine going on and off . This was probably an okay place to stay at one time. There is maintenance needed. The grounds around the building are not taken care of. We were in the room for 30 mins tops and immediately called Hotels.com for a cancellation and checked into another hotel in a different area. The front desk personnel were nice and courtious. Hotels.com were amazing. We called, told them the situation and they immediately contacted Candlewood to make the cancellation. No hassle from Hotel or the Candlewood.

Exceptional

Yes

Nrg close, no shuttle. Pool not available to use. Weed smell as soon as you walk in lobby and exit the elevator. The room had prior people clothes and towels still in it. Disnwasher not close. Lamp was hanging by wire so scared to use. Ac in bedroom horrible. Fold out sofa not close so couch and sleeper sofa not able to use as well. Pictures very misconceiving. One maid was very nice. Complained to front desk. Nothing happened. Horrible experience for what i paid. Will not use service again.

Good

Clean. Good pillows and hot water was strong. Would not book again.

This hotel was OK. It’s older and a bit rundown. I paid the premium price because it was during the rodeo. It definitely was not worth that price, but it was convenient. It’s doable for a place to sleep, but definitely not luxurious.

Room was clean. It had a musty smell though.

Had a broken tv but manager got a new one within 30min other than that amazing stay

Passable

Yes

Yes

It was close to the nrg stadium Traffic after the event

Traffic after the event

They did the best to accommodate I requested the one suite bedroom when I arrived they had given me a different room the front desk ( didn’t get his name) did the very best to accommodate me and my son for my stay the housekeepers did the above and beyond to make sure my room is clean. Maintenance came by to double check bathroom make sure everything was working will definitely stay again

They did the best to accommodate I requested the one suite bedroom when I arrived they had given me a different room the front desk ( didn’t get his name) did the very best to accommodate me and my son for my stay the housekeepers did the above and beyond to make sure my room is clean. Maintenance came by to double check bathroom make sure everything was working will definitely stay again

No toilet paper dispenser, roll was sitting on the bathroom counter, bathtub needs refinished, kept having to get new keys for the room. Had 3 sets in two days

No toilet paper dispenser, roll was sitting on the bathroom counter, bathtub needs refinished, kept having to get new keys for the room. Had 3 sets in two days

staff very rude. Charging for incidentals when the week before when I stayed they didn't. When asking about it I asked what incidentals... the pantry area was barely stocked with items for purchase. The manager tried to stare me down then told us to leave. Will never go back there again

staff very rude. Charging for incidentals when the week before when I stayed they didn't. When asking about it I asked what incidentals... the pantry area was barely stocked with items for purchase. The manager tried to stare me down then told us to leave. Will never go back there again

First room the stove was on and hot. Also the TV would not work. They switched our room and the second was even worse. Infested with roaches and carpet badly stained. Had to get another hotel. Waiting to see if they come through with my full refund.

First room the stove was on and hot. Also the TV would not work. They switched our room and the second was even worse. Infested with roaches and carpet badly stained. Had to get another hotel. Waiting to see if they come through with my full refund.

room was clean. Slow front desk check in but staff nice

room was clean. Slow front desk check in but staff nice

Close to NRG stadium Dirty towels, old furniture and alarm system, fungus on window corners, leaking shower, one room cold and one hot.

There were roaches every time you came back to the room after couple hrs. Room was hot ac didn't cool down the bedroom. Floors and carpet were sticky couches stained. The outside of building looked really nice, but inside was a disaster was wanting to cancel but didn't have the funds to get a different place cuz refund would of took days to get back. Called to talk to manager when he was in but was told by front desk that he was busy to leave number for him to call back and I'm still waiting for the call back this was by far the worst hotel I've stayed at in Houston for dr visits. The elevators smelled like urine when you got off elevator the hall to the rooms carpet was all stained and smelled like urine. Do not go by the pictures on the internet it's a huge scam. Never staying here again and will let anyone that goes to steer away from here. When walking out to put luggage away some manager lady came out asking of we were already checking out.RUSHED.

Exceptional

The pool had a closed sign with no opening date. The dishwasher had an inch of water in it. Aside from those things, the place was average.

The pool had a closed sign with no opening date. The dishwasher had an inch of water in it. Aside from those things, the place was average.

Room was a suite and and ac was only in living room area. Had to leave bedroom door open to get ac in room. Not convenient if trying to have someone on sofa and someone in bedroom. Not very clean either.

Room was a suite and and ac was only in living room area. Had to leave bedroom door open to get ac in room. Not convenient if trying to have someone on sofa and someone in bedroom. Not very clean either.

The staff was friendly during check-in, but upon opening the door to my non-smoking room, it smelled like cigarette smoke, felt musty, and there were roaches. The sofa bed was so dirty and uncomfortable i sent my son downstairs to ask for more pillows and blankets for the sofa be d and they only gave him one pillow and they stated that they didn’t have any blankets I decided to leave and go to dinner, and return later. Upon returning to my room, I just couldn't stay there anymore—not even for one night. The smell of the room and the fact that there were roaches in the A/C unit and walls made me check out immediately. Furthermore, the parking lot didn't feel safe at all. When I checked out, I asked for a receipt or a paper confirmation of my checkout, but they refused and told me they would email me one. I still have not received anything. I was very disappointed with this hotel experience."

The staff was friendly during check-in, but upon opening the door to my non-smoking room, it smelled like cigarette smoke, felt musty, and there were roaches. The sofa bed was so dirty and uncomfortable i sent my son downstairs to ask for more pillows and blankets for the sofa be d and they only gave him one pillow and they stated that they didn’t have any blankets I decided to leave and go to dinner, and return later. Upon returning to my room, I just couldn't stay there anymore—not even for one night. The smell of the room and the fact that there were roaches in the A/C unit and walls made me check out immediately. Furthermore, the parking lot didn't feel safe at all. When I checked out, I asked for a receipt or a paper confirmation of my checkout, but they refused and told me they would email me one. I still have not received anything. I was very disappointed with this hotel experience."

Unsafe area Dated………

Unsafe area Dated………

This is a safe, friendly hotel close to MDA Cancer Center

This is a safe, friendly hotel close to MDA Cancer Center

I only stayed one night or else I would have asked for a different room. The staff was friendly. The room was clean. Except 1. The remote for the tv didn't work. 2.One of the bathroom cabinet doors was ripped out. 3. There was a dime size hole in the fitted sheet. 4. The coffee maker had broken parts, it worked but it was difficult to remove the pot. 5. The kitchenette was missing a fire extinguisher. 6. The toilet tank handle didn't work properly, so I had to remove the lid off and manually flush the tank. I notified the management when I checked out . The manager asked me I could have notified the night crew. I told the morning manager I was only staying obe night. Or else I would have for a longer stay. Needless to say I told the manager I was letting them know of the issues because I didn't want to be charged for items that were already broken. You decide if the price is worth it. I think next time I will go back and stay at the 5 stars grade 9 hotels and above. Sorry Candlewood. Also this is a privately owned property so you can tell difference.

I only stayed one night or else I would have asked for a different room. The staff was friendly. The room was clean. Except 1. The remote for the tv didn't work. 2.One of the bathroom cabinet doors was ripped out. 3. There was a dime size hole in the fitted sheet. 4. The coffee maker had broken parts, it worked but it was difficult to remove the pot. 5. The kitchenette was missing a fire extinguisher. 6. The toilet tank handle didn't work properly, so I had to remove the lid off and manually flush the tank. I notified the management when I checked out . The manager asked me I could have notified the night crew. I told the morning manager I was only staying obe night. Or else I would have for a longer stay. Needless to say I told the manager I was letting them know of the issues because I didn't want to be charged for items that were already broken. You decide if the price is worth it. I think next time I will go back and stay at the 5 stars grade 9 hotels and above. Sorry Candlewood. Also this is a privately owned property so you can tell difference.

H&M kept temp uneven

H&M kept temp uneven

Hotel is old and out of date but appeared clean. The bed was very comfortable and the staff was kind and helpful. We stayed for two nights and did not received cleaning services at all and had to request clean towels from the front desk.

Hotel is old and out of date but appeared clean. The bed was very comfortable and the staff was kind and helpful. We stayed for two nights and did not received cleaning services at all and had to request clean towels from the front desk.

La experiencia no fue tan agradable . Lo primero fue que cuando llegamos mi habitación no estaba en el sistema y mi reserva yo la había hecho 6 meses antes. Luego de mostrarles el email con la confirmación

La experiencia no fue tan agradable . Lo primero fue que cuando llegamos mi habitación no estaba en el sistema y mi reserva yo la había hecho 6 meses antes. Luego de mostrarles el email con la confirmación

My truck got broken into and the window was smashed out. The staff was extremely rude and unhelpful as I am a 21 year-old female by myself in Houston active duty trying to pick up my dad who just had open-heart surgery. They wouldn’t even call the cops and help me.

My truck got broken into and the window was smashed out. The staff was extremely rude and unhelpful as I am a 21 year-old female by myself in Houston active duty trying to pick up my dad who just had open-heart surgery. They wouldn’t even call the cops and help me.

Sheets were dirty, tv was not working. Had to switch to 3-4 different rooms. Ended up not staying either night at all.

Sheets were dirty, tv was not working. Had to switch to 3-4 different rooms. Ended up not staying either night at all.

The rooms were clean and spacious. The coffee pot didn't work. The hall carpet was so badly stained that it looked like the floor of an auto repair shop. The door to our room had to be opened by throwing my body weight against the door. There was a bad smell in the hallway. There were insufficient baggage carts. My wife did not feel physically safe. I cautioned her against going out into the common areas alone.

The rooms were clean and spacious. The coffee pot didn't work. The hall carpet was so badly stained that it looked like the floor of an auto repair shop. The door to our room had to be opened by throwing my body weight against the door. There was a bad smell in the hallway. There were insufficient baggage carts. My wife did not feel physically safe. I cautioned her against going out into the common areas alone.

The room was very clean and spacious.

The room was very clean and spacious.

Yes the where

Yes the where

If there was a deposit it should be included in the price

If there was a deposit it should be included in the price

Air conditioning wasn't satisfying, not enough towels or wash clothes, not a half of roll of tissue, room had an old odor had to spary the hole with lysol, television had no good stations mostly news

Air conditioning wasn't satisfying, not enough towels or wash clothes, not a half of roll of tissue, room had an old odor had to spary the hole with lysol, television had no good stations mostly news

Great place close to mostly everything needed. Kitchen and cooking untensils supplied so you can prepare your own meals 😊. Location is great to Medical Centers 🏥. I enjoyed my stay

Great place close to mostly everything needed. Kitchen and cooking untensils supplied so you can prepare your own meals 😊. Location is great to Medical Centers 🏥. I enjoyed my stay

The welcoming to the room was Roaches, and the smell in the room was like mold and dog piss mix together, I had to move to a different hotel the very next day. The front desk try to help and move us to a different room that was worst than the first. If you like to sleep in a clean place that’s not the place you should stay!

The welcoming to the room was Roaches, and the smell in the room was like mold and dog piss mix together, I had to move to a different hotel the very next day. The front desk try to help and move us to a different room that was worst than the first. If you like to sleep in a clean place that’s not the place you should stay!

the room smelled like milduew i was unable to sleep due to the smell

the room smelled like milduew i was unable to sleep due to the smell

Is not good . Sorry but is terrible.

Is not good . Sorry but is terrible.

It's a nice place with a nice staff. The rooms have full size refrigerators which I like. The traffic can make it hard to get out onto the road sometimes.

It's a nice place with a nice staff. The rooms have full size refrigerators which I like. The traffic can make it hard to get out onto the road sometimes.

The staff is great. The area is questionable due to homeless population.

The staff is great. The area is questionable due to homeless population.

The pictures on the website seem nicer than onsite. The hotel had a wierd stench. Rugs were stained throughout hotel. No ice machine. No pool available at the time. It was under construction. We walked in to the room and there were 2 roaches. The air conditioner didn’t work, the rooms were hot. The cabinet was broken in the bathroom. Coffee maker downstairs in the lobby the next day while I was making a cup of coffee out of the automatic machine had 2 roaches running around the food area. I spoke to the front desk, and very politely told them about it. The staff was friendly and no other issues. I’m not one to complain but I was kind of disappointed. My daughter and I drove 10 hours for a concert and stayed 2 nights. The cleaning staff didn’t even give us clean towels or even come in to do upkeep while we were gone.

The pictures on the website seem nicer than onsite. The hotel had a wierd stench. Rugs were stained throughout hotel. No ice machine. No pool available at the time. It was under construction. We walked in to the room and there were 2 roaches. The air conditioner didn’t work, the rooms were hot. The cabinet was broken in the bathroom. Coffee maker downstairs in the lobby the next day while I was making a cup of coffee out of the automatic machine had 2 roaches running around the food area. I spoke to the front desk, and very politely told them about it. The staff was friendly and no other issues. I’m not one to complain but I was kind of disappointed. My daughter and I drove 10 hours for a concert and stayed 2 nights. The cleaning staff didn’t even give us clean towels or even come in to do upkeep while we were gone.

Too pricey and ac unit was like a construction zine

Too pricey and ac unit was like a construction zine

Room was clean and roomy. The toilet height was too low. Staff was friendly and professional.

Room was clean and roomy. The toilet height was too low. Staff was friendly and professional.

There was no hot water the entire time. The bedroom was hot and would not cool down. The ice maker in the refrigerator didn't work. The door handle on the bathroom door was broken. The door to the room was difficult to open. Also, there was a large group of people just hanging out in the parking lot from hours on the first day of my visit, making it uncomfortable coming in and out. And no intervention by the staff to disperse the group. I have stayed there several times, and it has gotten worse each time. I will not stay there again. I feel that I should be reimbursed some, if not all of my payment.

There was no hot water the entire time. The bedroom was hot and would not cool down. The ice maker in the refrigerator didn't work. The door handle on the bathroom door was broken. The door to the room was difficult to open. Also, there was a large group of people just hanging out in the parking lot from hours on the first day of my visit, making it uncomfortable coming in and out. And no intervention by the staff to disperse the group. I have stayed there several times, and it has gotten worse each time. I will not stay there again. I feel that I should be reimbursed some, if not all of my payment.

This place is horrible. I got two rooms infested with roaches. Not clean and no hot water. Do not stay here!

This place is horrible. I got two rooms infested with roaches. Not clean and no hot water. Do not stay here!

The front desk person was on her phone texting someone and we had to wait for her. She did not even see us.

The front desk person was on her phone texting someone and we had to wait for her. She did not even see us.

Staff was real nice and accommodating, especially for the inconvenience. There was roaches in one room and then they were moving us to another room and they had more roaches after speaking with the manager and Expedia. I was able to get a full refund that same night, but, then was having to look for another room at 1 o’clock in the morning. Expedia was not much help trying to locate another room.

Staff was real nice and accommodating, especially for the inconvenience. There was roaches in one room and then they were moving us to another room and they had more roaches after speaking with the manager and Expedia. I was able to get a full refund that same night, but, then was having to look for another room at 1 o’clock in the morning. Expedia was not much help trying to locate another room.

Nothing I liked about the stay!!! There were roaches every time you came back to the room after couple hrs. Room was hot ac didn't cool down the bedroom. Floors and carpet were sticky couches stained. The outside of building looked really nice, but inside was a disaster was wanting to cancel but didn't have the funds to get a different place cuz refund would of took days to get back. Called to talk to manager when he was in but was told by front desk that he was busy to leave number for him to call back and I'm still waiting for the call back this was by far the worst hotel I've stayed at in Houston for dr visits. The elevators smelled like urine when you got off elevator the hall to the rooms carpet was all stained and smelled like urine. Do not go by the pictures on the internet it's a huge scam. Never staying here again and will let anyone that goes to steer away from here. When walking out to put luggage away some manager lady came out asking of we were already checking out.RUSHED. There were roaches every time you came back to the room after couple hrs. Room was hot ac didn't cool down the bedroom. Floors and carpet were sticky couches stained. The outside of building looked really nice, but inside was a disaster was wanting to cancel but didn't have the funds to get a different place cuz refund would of took days to get back. Called to talk to manager when he was in but was told by front desk that he was busy to leave number for him to call back and I'm still waiting for the call back this was by far the worst hotel I've stayed at in Houston for dr visits. The elevators smelled like urine when you got off elevator the hall to the rooms carpet was all stained and smelled like urine. Do not go by the pictures on the internet it's a huge scam. Never staying here again and will let anyone that goes to steer away from here. When walking out to put luggage away some manager lady came out asking of we were already checking out.RUSHED.

Will definitely be back again!

Will definitely be back again!

Poor property maintenance and poor amenities

Poor property maintenance and poor amenities

Entrance to hotel was through the Taco Bell fast food restaurant as the hotel did not have street access. Hotel was smelly and restroom has moldy tub and only one hand towel, one bath towel for two people. No breakfast nothing.

Entrance to hotel was through the Taco Bell fast food restaurant as the hotel did not have street access. Hotel was smelly and restroom has moldy tub and only one hand towel, one bath towel for two people. No breakfast nothing.

Dirty kitchen sink, roaches in the room. Barely any towels in the room.

Good

This hotel offers shuttle service to the NRG Stadium but not on the weekends, when it’s need the most. The hotel has a smell from the dirty carpets. The staff were very nice and helpful. The hotel was not very aesthetically appealing. Just a place to rest your eyes.

This hotel offers shuttle service to the NRG Stadium but not on the weekends, when it’s need the most. The hotel has a smell from the dirty carpets. The staff were very nice and helpful. The hotel was not very aesthetically appealing. Just a place to rest your eyes.

Room had a smell and mattresses had stains including blood on them. Furniture had stains as well. Carpets in the hallway were sticky.

Room had a smell and mattresses had stains including blood on them. Furniture had stains as well. Carpets in the hallway were sticky.

This place was full of roaches. We let the receptionist know and she said she would tell the owners. The room was not very good. The shower was awful. The curtain floated around when you took a shower. There was water everywhere. The pool looked so nasty. Not enough towels. Woke up to roaches crawling on the bed.

This place was full of roaches. We let the receptionist know and she said she would tell the owners. The room was not very good. The shower was awful. The curtain floated around when you took a shower. There was water everywhere. The pool looked so nasty. Not enough towels. Woke up to roaches crawling on the bed.

Passable

This building is not a good representation of a Candlewood. The lobby was filled with the front desk attendants children laying around. The trim on the cabinets is falling apart, there was slime on the door, mold in the light fixture in the bathroom.

This building is not a good representation of a Candlewood. The lobby was filled with the front desk attendants children laying around. The trim on the cabinets is falling apart, there was slime on the door, mold in the light fixture in the bathroom.

This place was disgusting.

This place was disgusting.

The beds were comfortable and the AC in the room worked well. But ice maker in freezer didn't work and there's no ice maker in the building. Pool is out of order. The transportation advertised is only M-F.

The beds were comfortable and the AC in the room worked well. But ice maker in freezer didn't work and there's no ice maker in the building. Pool is out of order. The transportation advertised is only M-F.

This property wasn’t clean. The tv didn’t work. The time on the tv was off so you couldn’t get any live tv and it wouldn’t connect to any internet so there was no ability to watch tv. The bed smelled and there were hardly any towels for the shower. They had shampoo and conditioner and body wash but it was hard to get the body wash out of container. There was no mat in the bathtub so I was careful as it felt a bit slippery. All in all we booked this place to go to a concert in the area. The cleanliness had a lot to be desired. Small interaction with staff but they were friendly.

This property wasn’t clean. The tv didn’t work. The time on the tv was off so you couldn’t get any live tv and it wouldn’t connect to any internet so there was no ability to watch tv. The bed smelled and there were hardly any towels for the shower. They had shampoo and conditioner and body wash but it was hard to get the body wash out of container. There was no mat in the bathtub so I was careful as it felt a bit slippery. All in all we booked this place to go to a concert in the area. The cleanliness had a lot to be desired. Small interaction with staff but they were friendly.

Pleasant

Chose this hotel because of the indoor pool which was out of service and the whole place smelled like marijuana. The room itself was not bad but chose this place for the gym, hot tub, and pool which was non accessible ☹️

Chose this hotel because of the indoor pool which was out of service and the whole place smelled like marijuana. The room itself was not bad but chose this place for the gym, hot tub, and pool which was non accessible ☹️

Close to NRG stadium Dirty towels, old furniture and alarm system, fungus on window corners, leaking shower, one room cold and one hot.

Well the pool was not opened. Under maintenance. Room was not cleaned the next day. Guess not enough staff available.

Well the pool was not opened. Under maintenance. Room was not cleaned the next day. Guess not enough staff available.

They came to change door lock still had problems with it. Then the pillows had mold my husband had to go downstairs again with the pillows to show them and get new pillows i took pictures. It was very frustrating and not a comfortable stay.

They came to change door lock still had problems with it. Then the pillows had mold my husband had to go downstairs again with the pillows to show them and get new pillows i took pictures. It was very frustrating and not a comfortable stay.

Mold on my pillows Every time I would leave my room, I would have to go downstairs for them to reactivate my key my sofa and rug had stains Towels had stains The yard is messy parking lot is dirty

Mold on my pillows Every time I would leave my room, I would have to go downstairs for them to reactivate my key my sofa and rug had stains Towels had stains The yard is messy parking lot is dirty

The carpets in the hallways are dirty and stinky. They need to be overhauled. The room had roaches in the bathroom. The toilet would not flush (this was fixed). The basin was partially clogged. The room had a stench.

The carpets in the hallways are dirty and stinky. They need to be overhauled. The room had roaches in the bathroom. The toilet would not flush (this was fixed). The basin was partially clogged. The room had a stench.

The property is very old. You can tell it’s been painted a lot and the carpets are dirty. Couch and chair in the room was dirty. The area is sketchy. The staff was very nice and accommodating.

The property is very old. You can tell it’s been painted a lot and the carpets are dirty. Couch and chair in the room was dirty. The area is sketchy. The staff was very nice and accommodating.

too many homeless people hanging around and seemingly way too many people per room. It almost seemed like a shelter.

Couldn’t even shower due to bugs in shower, no face towels, no tissue in bathroom

Couldn’t even shower due to bugs in shower, no face towels, no tissue in bathroom

Convenient to where I wanted to be staff was nice too

Convenient to where I wanted to be staff was nice too

Front desk often not there, sofa bed broken, microwave didn’t work. Stove didn’t work. Gym equipment in bad shape.

Front desk often not there, sofa bed broken, microwave didn’t work. Stove didn’t work. Gym equipment in bad shape.

It was very hard to find. Also it extremely hard to get into the property. There needs to be some sign or something to bring attention to the property, to make it easier to locate the actual driveway to enter the property.

It was very hard to find. Also it extremely hard to get into the property. There needs to be some sign or something to bring attention to the property, to make it easier to locate the actual driveway to enter the property.

During my stay, I found roaches in the room, the top of the fridge was dirty, and there was an exposed electrical outlet—serious safety concerns. The linens were worn out, the furniture was stained, and the door card reader was unreliable and often took multiple tries to work. Small improvements and attention to detail would go a long way in making this place more comfortable and better reviewed. Cleanliness and basic maintenance shouldn’t be overlooked, no matter the hotel rating.

During my stay, I found roaches in the room, the top of the fridge was dirty, and there was an exposed electrical outlet—serious safety concerns. The linens were worn out, the furniture was stained, and the door card reader was unreliable and often took multiple tries to work. Small improvements and attention to detail would go a long way in making this place more comfortable and better reviewed. Cleanliness and basic maintenance shouldn’t be overlooked, no matter the hotel rating.

private and secure m/a

Good

Good

Cockroaches! Enough said. Shabby and run-down - broken washers & dryers, pool closed, dirty carpet throughout. Unsafe are, neighboring buildings had armed guards patrolling their lot. I would NEVER recommend this hotel.

Cockroaches! Enough said. Shabby and run-down - broken washers & dryers, pool closed, dirty carpet throughout. Unsafe are, neighboring buildings had armed guards patrolling their lot. I would NEVER recommend this hotel.

Do not stay here. This was a horrible experience. Pictures on Expedia not true reflection of property. The hotel smelled horrible. Had to hold my breath from elevator to my room due to the stench. Felt very unsafe on property. Appeared part of the hotel was being used for housing. We had to switch rooms mid stay due to noise from room above us. The new room had wet carpet from the air conditioning unit to under our bed. I left two days early with no refund. No reflection on the staff and I feel this is more management but stay away from this hotel!

Do not stay here. This was a horrible experience. Pictures on Expedia not true reflection of property. The hotel smelled horrible. Had to hold my breath from elevator to my room due to the stench. Felt very unsafe on property. Appeared part of the hotel was being used for housing. We had to switch rooms mid stay due to noise from room above us. The new room had wet carpet from the air conditioning unit to under our bed. I left two days early with no refund. No reflection on the staff and I feel this is more management but stay away from this hotel!

The room was fairly clean; however, the recliner was very dirty. Kitchen cupboard was falling apart (literally) on the inside and there was a missing cabinet or vent above the stove. The bathroom vanity was missing a door and support on the right side of its shelf. Tub was clean, but appeared to be very dirty. Unpleasant smells in the hallways and rooms.

The room was fairly clean; however, the recliner was very dirty. Kitchen cupboard was falling apart (literally) on the inside and there was a missing cabinet or vent above the stove. The bathroom vanity was missing a door and support on the right side of its shelf. Tub was clean, but appeared to be very dirty. Unpleasant smells in the hallways and rooms.

we had to leave the room around 3 am since the condition of the place was unsanitary!.. they did not have another room to offer us.. Very disappointed it was a horrible experience !.

we had to leave the room around 3 am since the condition of the place was unsanitary!.. they did not have another room to offer us.. Very disappointed it was a horrible experience !.

Were given one room. Went upstairs to room. Walked in and it smelled of urine. Went back down stairs and given a new room. The room smelled very musty. Had to buy air freshner to help. No hand soap in the bathroom and no hair dryer.

Were given one room. Went upstairs to room. Walked in and it smelled of urine. Went back down stairs and given a new room. The room smelled very musty. Had to buy air freshner to help. No hand soap in the bathroom and no hair dryer.

Location Icemaker broke again. Maintenance said it was fixed and NEVER made a piece of ice. No coffee pot, no toaster. I let them know at check out and answer was I’m sorry. Last stay, icemaker didn’t work, they changed out and had 6pieces ice next morning. A/C didn’t work and they changed out.

There was bugs and the sheets on the bed was dirty or stained but I think dirty because there was hair in the bed. The mattress on the sleeper sofa was so dirty it looked like sumn from a murder scene and it was so thin you could feel the springs from the frame. The air vent to the bedroom didn’t work and it was hot in the bedroom.

There was bugs and the sheets on the bed was dirty or stained but I think dirty because there was hair in the bed. The mattress on the sleeper sofa was so dirty it looked like sumn from a murder scene and it was so thin you could feel the springs from the frame. The air vent to the bedroom didn’t work and it was hot in the bedroom.

Location only The hotel was filthy and smelled horrible. The front desk had no clue what they were doing. I was working on Houston Rodeo and came in late. The computer system was down for over 45 minutes, and he could not get me in a room. Several people came down that their keys to their room did not work. It was a terrible experience. Not to mention, I paid for my room on Booking.com and they charged me over $150 in fees that I have no idea what they are!

First, I was in room 203. The whole floor stunk like weed, urine, smoke, sweat, alcohol. It was horrible. Our room did NOT have a phone, there was hair all in the bath rub, water marks all over the place, it smelled horrible. All night, we were being

Very nice

Very nice

There were only 2 big towels. Not hand towels, wash cloths, or bath mat. The suites only have an air conditioner in the living room not the bedroom. Its old and has really gone down since i stayed 2 uears ago.

There were only 2 big towels. Not hand towels, wash cloths, or bath mat. The suites only have an air conditioner in the living room not the bedroom. Its old and has really gone down since i stayed 2 uears ago.

Exactly as how the website described it

Exactly as how the website described it

Nothing Management was horrible, my vehicle got broken into and wasn’t allowed to “watch” or look at cameras, room was never cleaned, stains in the tub and sink

Nothing It was old dirty and in a bad location

Decent stay, no ice machine, limited linens for couch bed, wouldn't hurt the vacuum to hit the carpet.

Decent stay, no ice machine, limited linens for couch bed, wouldn't hurt the vacuum to hit the carpet.

I never saw a hotel that makes you do your own room service. I’ve been treated better in motels.

I never saw a hotel that makes you do your own room service. I’ve been treated better in motels.

Was dirty

Was dirty

It is not in a good area safety wise. It’s an old building, felt dirty and looks dirty, smelled bad in the room, dirty like mildew smell in room. I would never stay at this place again and pay that price. Never again

It is not in a good area safety wise. It’s an old building, felt dirty and looks dirty, smelled bad in the room, dirty like mildew smell in room. I would never stay at this place again and pay that price. Never again

The hotel was much more rundown and not maintained as in the picture. The lobby as well as the floor we were on had the worst smell as of someone was smoking something. The bedding was dingy. I couldn’t get out of there fast enough!

The hotel was much more rundown and not maintained as in the picture. The lobby as well as the floor we were on had the worst smell as of someone was smoking something. The bedding was dingy. I couldn’t get out of there fast enough!

Had a hard time with communication between booking.com and hotel

There was a nasty smell immediately as we stepped off the elevator, the fridge was making loud noises all night, there were cockroaches crawling up the walls and over the counters, there was no soap in the bathroom, the vending machines were totally empty, the coffee machine in lobby was broke, the clerk took about 15 minutes to check us in, and a barking dog all night in the room next to us

There was a nasty smell immediately as we stepped off the elevator, the fridge was making loud noises all night, there were cockroaches crawling up the walls and over the counters, there was no soap in the bathroom, the vending machines were totally empty, the coffee machine in lobby was broke, the clerk took about 15 minutes to check us in, and a barking dog all night in the room next to us

They over sold rooms people reserved months ago . Because a convention came in town. No towels .people waiting for rooms to be cleaned at almost 6 check in is 3

They over sold rooms people reserved months ago . Because a convention came in town. No towels .people waiting for rooms to be cleaned at almost 6 check in is 3

There were many homeless people wandering around nearby. The lobby smelled like smoke/THC being masked by an air freshener.

There were many homeless people wandering around nearby. The lobby smelled like smoke/THC being masked by an air freshener.

Faith the manager

Good overall, there was no tv remote, no trash can in kitchen and chair was not clean. Some red water came out from bathtub faucet when opened first time. Overall good.

Good overall, there was no tv remote, no trash can in kitchen and chair was not clean. Some red water came out from bathtub faucet when opened first time. Overall good.

Good stay

Good stay

The location was convenient for what I needed. The tv, in my room didn’t work, the water came out brown in the shower, and getting towels was a hassle. It wasn’t great, but I’ve stayed in worse.

Internet and location. I have stayed at Candlewood Suites twice before—once in Virginia and once in Dallas—and both experiences were amazing. However, this particular stay has been extremely disappointing. The room was infested with cockroaches, and the fixtures, including the ironing board, were in terrible shape. The elevator was agonizingly slow, taking forever to move between floors. The gym was another letdown, with broken equipment, and to top it off, there was only one dumbbell of each size—something I’ve never seen in any gym before. One morning, I went for coffee only to find they had run out of cups. The next day, I brought my own cup, but the coffee machine was out of order. It felt like no one was paying attention to the property’s upkeep. My previous stay in Dallas (Las Colinas) was hassle-free, lasting four straight weeks. I had planned to extend my current stay by another two weeks, but given the poor conditions, I had no choice but to reconsider. Unfortunately, I didn’t have the time to formally complain, but it’s evident that the property owners aren’t prioritizing these issues.

Everything was great, room was nice, it was quite, it was clean, The toilet kept running, no pool, no coffee in lobby, only had decaffeinated coffee in room.

No hot water on day of stay, Facility blames City of Houston.

No hot water on day of stay, Facility blames City of Houston.

Smells like weed

Probably will not stay there again. Other properties in the area are much better. Homeless camped out right in front of the building.

Probably will not stay there again. Other properties in the area are much better. Homeless camped out right in front of the building.

It was difficult find the driving entrance to the hotel. The facility was an older facility without hardly any upgrades or general maintenance. The halls, elevator and room reeked of cigarette smoke. The receptionist was cordial and pleasant.

It was difficult find the driving entrance to the hotel. The facility was an older facility without hardly any upgrades or general maintenance. The halls, elevator and room reeked of cigarette smoke. The receptionist was cordial and pleasant.

Staff sorely in need of manager. Shuttle driver very good. Coffee maker in room not working. Surrounding area risky.

Staff sorely in need of manager. Shuttle driver very good. Coffee maker in room not working. Surrounding area risky.

The phone, chair, ice maker, toilet paper holder did not work. The room had a moldy smell to it. The doorframe was broken and didn’t shut on the door to the bedroom. The toilet had to be fixed because it wouldn’t flush.

The air conditioner in the room has a loud noise. The toilet constantly has the sound of running water. All these noises make it difficult for me to sleep properly, and the experience is very poor.

Rundown hotel, door key mechanism was broken. Smells in hallways like someone was smoking cigarettes and weed

It was a moist feel in the car and on the carpet.. I could feel the springs in the bed because it is was old and uncomfortable. It had broken cabinets and so much more.. On top of all this when I got back to my room late the second day, my room had not been cleaned and then when I called for clean towels I had to bring my dirty towels to them and get new towels to even shower..

I am very unhappy. I was told there was a crib that could be brought to the room so I didn't bring my daughters portable crib with us. When I went to check in and asked if the crib was in the room the clerk laughed and said "we don't have no cribs." The air conditioner barely worked so we had to put the mattress on the floor in front of the ac just to keep from sweating. There were also a bunch of people roaming around the parking lot and they were blaring music at 3 am. This hotel was NOT worth $120 a night.

Not good. Cigarette burns on the bed sheets broken window had to change rooms and it wasn’t much better. Did not feel comfortable at all.

I accidently left a bag of hang up clothes in a clothes bag in the closet. I called the front desk to retrieve the bag to be picked up. The bag had disappeared only house keeping went into the room. House keeping stole my bag and its content.. I jad only been gone from the location for a few hours and at the time i was told the room hadnt been cleaned yet. Housekeeping is the only ones that had access to the room. It has key cards.. And they only knew to go in after I said the bag was there.

I really enjoyed the room and the space was perfect! The only sketchy part is the surrounding neighborhood and some of the clientele. I would suggest they fix the pool and the upgrade that gym! Otherwise, thank you!

It’s a nice get away and everyone was hospitable.

Our tv remote didn’t work and I was disappointed that CNBC was not available. I really did like the room but wasn’t able to find ice

Nice clean smell humidity but that is everywhere

They forgot to put hand soap for the bathroom sink and I just used the shower gel from the shower. Great hotel, a little worn but clean rooms. Sketch area but that’s how the Houston city is.

Confusion on the room type

The hotel is old, overpriced, cucarachas crawling on the walls.

My wife stayed there. Her deposit was not returned and I was charged for four days when they only stayed for 2

Property was as close as you can get to medical offices. Hotel hard to get to.

It is in walking distance to NRG and close to good restaurants, but the hotel is not well maintained. Smelled very musty in room and air unit was very loud. Staff was very nice but only would recommend if you want the great location to NRG

The room smell like animal pee and staff told me to just spray something. I needed towel’s couldn’t get none bc they was none clean. My experience was horrrrrrible. Will not return to this location

The room was playing. The hotel was clean. My shower had very lukewarm no hot water. There was a roach in my room.

Everything was great

Great customer service

Toilets were to low. Provided a safety hazard for mobility challenged people. Staff went above and beyond to be helpful

Staff was nice and helpful. Room left a lot to be desired. The room had a kitchenette, the kitchen floor was sticky and there was food left in the refrigerator from a previous guest. The carpet in the rest of the room was gritty feeling, my son and I had to wipe the grit off our feet before putting on our socks.

The space is nice for the price

Close to the freeway and to TRG convenient

i loved it here!! thinking about getting month package when stay is up !!

Run down. Hard to get in and out of. Glad my family wasn’t with me.

Ive stay at Candlewood Suites in a different location and it was wonderful.....the room was nice and clean air conditioner work perfect water was hot .....my stay at Candlewood is always GREAT

I just wasn't really satisfied

Room was not that clean, had a very bad smell

Our stay was great, we arrived early and we’re allowed to check-in a couple hours early. The room and facilities were very clean!! I loved the water pressure in the shower…it was calming and refreshing after a 3hr drive to get there. I will definitely book here again when I return.

Everything was great

It was warm on the elevator and hot on our floor hallway but temperature was good in the room. Had problems with the toilet not flushing but maintenance came & fixed it in a timely manner. For an overnight stay it was good I’ll probably book again.

There were infestation of roaches on the bed. A Front desk gentleman who wrote his down as being "Alexis" without a work badge on told me to leave the property and he refused to refund or give me another room. And he told me to contact Expedia to cancel the reservation and Expedia would provide the refund. Please refund my money if I am being told to leave.

Thank you Expedia for accomondating me

The air conditioner don’t work in bedroom also the phone and.charge 50 dollars to the room without notice when booking the room

Good place to stay but there was no drive way to the motel. Had to drive through 2 parking lots to get to the front door.

Fine

Would not recommend this hotel. At 1am every night the fire alarm went off the hotel smelled of cigarettes and marijuana. The rooms are not very clean and have a moldy odor. When we complain to the hotel front desk. we were told we are sorry and they was told there was nothing they could do and the fire alarm going off was out of their control because someone was smoking in the room mind you this is a smoke-free hotel.

This place is a 1 star at best. Location is right be freeway so you get that noise. Then, it’s in a rather decrepit part of town. So, you don’t want to be alone at night going to your car. The pool was shut down by the city. Our room had ceiling paint falling on the pullout couch during the night for a horribly done patch job over a major leak they repaired. Hallways and paint needing refresh 20 years ago

The room was very clean and nice. We were going to NRG stadium and walked back after the event and it was just a little too far to be convenient. There is a lot of fast food connected to the parking lot. The ice machines were taken out but I asked for some ice as we were walking out and the lady at the front desk was nice enough to get some from the back for me. The main downside was that some type of fire alarm went off every night we were there at like 1:30 in the morning.

Also great station for free coffee and goodies available to purchase for very reasonable prices. They should improve the A/C system that is still the window type, noisy but efficient. Pool was not open all the time of my stay (one week) neither one of the elevators. They could probably use more maintenance. A single elevator doing all the lifting work is not safe nor convenient. Very kind housekeeping and great helpers. Marta agreed to make my room in the middle of my long stay, even that by default they only offer to do it once a week. Will return for sure, but not a third time if they do not improve the maintenance.

l loved the fact the facility iooked very clean, smelled fresh, and modern decor. Rooms were clean and equipped with all the necessary and thoughtful amenities/ essentials.

Driving into the property was a bit of a challenge as you had to go through other parking lots to get to it and the turn into it from Main Street could only be accomplished from one direction, without a long turnaround area when traveling the opposite direction. The pool was out of service due to maintenance issues. However, the people at the front desk and housekeeping was awesome. The rooms were clean and beds comfortable.

The bottom of the bathtub was dirty and very slippery. The person I was with slipped in the tub and hit his head.