Hyatt Place Houston Medical Center

HORRIBLE STAFF! Refused to ask pool patrons to quiet the music so people can sleep. Had to call police. Overpriced food. Did not read or respect allergy requests. Bad Place!

Breakfast was fresh and plentiful even on BUSY mornings. Pool area, fitness center are absolutely a hidden gym compared to other hotels in the area. Absolutely will stay again Cons: parking garage/self parking is extra (i believe was $18/night) Must check in by parking on the street before you can park. Leaving your vehicle in an ACTIVE lane of traffic.

AVOID!!! Horrible! Loud! Rude staff!!!! Dirty counters, old tissues. Took five hours to get room. Pool area and whole place is a NIGHTMARE! Stay anywhere else but there.

Great place for stay

Excellent location, cleanliness and safety. Great for families! The breakfast is decent and there is enough seating for all. The pool is not huge and can get crowded. It does have a bar though.

Exceptional

Very clean and well maintained Staff members were nice

Very convenient

Loved the pool and my room review

Breakfast was good, and the hotel location was convenient for MD Anderson. The room was large and nice. All personnel were kind and helpful. The shuttle was crowded on the trip to the hospital. We tried to use it on the way back, but when I called the driver, she said there would be a significant wait because she was already full and had even more people waiting ahead of me. We had to pay for an Uber. Maybe invest in a larger shuttle or more of them. The hospital is a major source of your revenue, so make us cancer patients happy. The carpet in the hallway near our room was very stained.

Awesome!

The staff was wonderful.They helped us on multiple occasions.The rooms were clean and well kept.No problems great place to stay.

I usually stay here for our MD Anderson visit Comforter & bathroom was dirty

Easy check-in and nice accommodations

First time staying and visiting Houston whit the family, my daughter's loved it. Great place to stay to visit Houston near several great locations, in-between.

Excellent

No it was not a good experience.

The shuttle van that will take you anywhere within two miles of the hotel was a nice amenity used by many patrons throughout the day!

This place is a great place to stay. The staff very attentive and friendly. Monica was very kind and helpful during breakfast always looking forward to help us feel welcome.

Staff were the star of the show here as well as proximity to MD Anderson

The check-in process was easy and the room was very clean and neat. I would definitely recommend staying here.

Lovely hotel conveniently located for any access to Houston’s medical centre.

Exceptional

The room was spacious, clean, and updated. The beds were comfortable, and breakfast was efficiently served with lots of options.

The staff and the amenities were stellar. The room and bathroom were clean and very pleasant. An overall win for Hyatt, in my book. The highlight was the bar and staff. They were just awesome!

Very clean and safe. Very nice rooms. Pool area and pool bar were a great place to sit and unwind. The included breakfast was very good. All kinds of food. Parking was good. Overall price was very good and stay was perfect

Convenient location for MD Anderson.

Very nice and convenient place near the Medical district. Good breakfast buffet.

It had a good breakfast and parking garage. It wasn’t as clean as I would like a hotel to be.

Exceptional

Very good

Exceptional

Location to medical locations, food and drinks and rooms Nothing

It’s in a safe and convenient location! I didn’t like how loud the AC was, sounded like an airplane taking off everytime it came on. Had trouble sleeping.

Great location and the hotel was in excellent condition. Clean rooms, desk staff were prompt. Pool area was relaxing.

Everything was okay but the elevator. Took TOO LONG.

Exceptional

Exceptional

Spacious, clean, comfortable room with nice view of Pool deck. Extensive breakfast buffet that was a pleasant surprise.

Fantastic experience!!!

The front desk clerk was genuinely welcoming. It is very close to MD ANDERSON and all the other hospitals as well. The parking was easy and the fee was $18.00 per night which is online with area parking rates. Breakfast was excellent and that saved us easily $35 or more each day too. We will continue you to book this hotel as I will be going to MD ANDERSON frequently for the next 5 years!

Covered parking , pool & bar area was fun. The staff doesn’t clean rooms every day only every two days of stay

Clean rooms, easy check in staff was exceptional from the front desk staff to the shuttle driver! Definitely will stay again and recommend to others! 10/10

Room was clean. Staff was friendly and accommodating. Pool was clean. Loved the towels offered by the poolside and the free washer/dryer service. Breakfast was delicious. Overall great stay!

Had a great stay!

Our room was very clean and had all the amenities needed. The staff were very attentive and helpful. We needed extra towels and they were delivered to our room very quickly. The pool/hottub area were nice and clean. Fresh hot towels were provided, there was a cornhole game for the kids to play and 2 separate seating areas with fire pits. Would recommend this place and will be staying here again.

This was a great place to stay.

Central to medical district, parking garage , gym roof pool and decent dine in options.

Exceptional

We had a really pleasant stay😊. The hotel was very nice, clean, modern, and comfortable, and the location was extremely convenient. My kids especially loved the fruit options at breakfast, which was a big plus for our family. The staff was friendly and helpful throughout our stay, and the overall atmosphere was relaxing and welcoming. The rooms and common areas were well maintained, and we truly enjoyed our time there. We would definitely stay here again and recommend it to anyone visiting Houston.

Friendly, helpful staff members and clean, well-maintained rooms and amenities. Superb.

Great customer service from front desk staff and house keepers food was great and orange water was amazing water

Staff was very helpful ! Gave great recommendations placed to eat and visit ! As well as the van that could take us in 2 miles radius! Very clean very friendly staff!

Very nice hotel. Great variety for the breakfast buffet. Friendly staff.

Everything was lovely

Nice hotel. Check in was a bit rough though. There's no front entrance to pull your car up to unload. I had to pull over in the next block to ask how to check in. You go to the parking garage and press the button for a ticket. You don’t need to keep the ticket though. You'll be charged a nightly $18 parking fee. Park on the 3rd floor or higher. Your room key will let you in and out of the parking garage. Keep one of your room keys to get out when you leave then drop in the slot after the arm goes up. Breakfast was good. The hotel was quiet even though it was full. Front desk staff was courteous but always had a line to wait.

Exceptional

Beds were comfy, good location, my kids loved movie night and breakfast had good options

This is a great option for your family stay. The only thing is that because is bear hospital zone some nights you’re hearing the ambulance sirens… but other than that is a excellent choice.

Very good

The rooms were good need more channels on the TV. Th only staff O saw was the front desk staff and they were very friendly

Nothing

Breakfast was fresh. Would have loved for the bar by the pool to be open, however it was closed each time we were there.

Great for family

A great stop from 2-3 nights. Great staff, especially at the front desk.

Exceptional

Superb

The hotel was very clean the staff were extremely friendly and professional. The hotel offers free tasty breakfast and the pool space is beautiful. I recommend 100% recommend this hotel when staying in Houston!

Exceptional

The staff was very friendly and

Housekeeping services. Toilet malfunctioned Breakfast was stale

Good breakfast. Comfortable stay.

Superb

The staff, and especially Nancy, were wonderful. The room is spacious and very comfortable. Breakfast was great too.

Front desk was very helpful. Cleaning staff could put a bit more effort into the floors. The bathroom tile was visibly dirty, the hotel room floor left my socks filthy, and the shower floor felt slick. The free laundry feature was VERY useful, although I found the appliances a little outdated--they worked! Staff could also work on cleaning the appliances as well, some of the machines smelled or had visible remnants of past visitors dirt and grime on the glass. There is no street parking and garage parking is almost 20/night but that is pretty standard.

Check in was not great

Everything Nothing

The parking lot had a lot of trash

Only reason not 5 star, the property is a little tired in it’s updating.

Shuttle service was nice. Lane was very helpful.

Good Location

Good Location

Recommend it

Bad

na

I checked in on April 30th Thurday afternoon. It is their policy that after a two night stay you receive listed housekeeping services which include towels. I csm back to the hotel Saturday evening no housekeeping service. I called the lobby and let them know no one tended to the room. I requested towels that night, nothing! I called again Sundsy Morning and the person I talked with brought them up. When I checked out trash cans were full and no amenities were replaced.

clean room

The hospitality Ive received every 30 days Im here for palliative care N/A

The hospitality Ive received every 30 days Im here for palliative care N/A

.

Room was clean and spacious. The view wasn’t too bad for the city. It was extremely close to where we had to go. The staff was friendly and accommodating. Nice property!

The room didn’t feel secure the lock wasn’t secure

Yes a good freakfast

Nice location close to NRG

Clean hotel friendly staff, breakfast was good.

The location Everything!

The location Everything!

Very good!

Exceptional

Very satisfying

Good

Clean room and safe parking! Great staff above all!

There could been a better selection for breakfast! The FRONT DESK assistant manager or manager the guy is HORRIBLE and has absolutely no customer service. Chelsea was great. You request for them to clean your room but good luck if they even do it. Outdoor pool area is beautiful should utilize the bar that they have out there more.

Exceptional

Excellent

all good

Todo muy limpio , personal atento y servicial, desayuno muy rico y variedad

Great place! Recommend!

Comfortable, clean place to stay after long days at the NRG Center for basketball tourney. Convenient shuttle to NRG Park, only wish they had extended hours. Breakfast was well stocked during high traffic times; front desk staff was kind enough to fill water bottles each day before we left.

Exceptional

Yes

Great breakfast and kept extremely clean. Very comfortable bed, slept without any issues. Great place!

Nothing really. Close to Houston Methodist Hospital Pricey!!!! Location seemed sketchy. Afraid to leave the building walking! Didn’t care for the parking arrangements nor the layout of the building.

Pricey!!!! Location seemed sketchy. Afraid to leave the building walking! Didn’t care for the parking arrangements nor the layout of the building.

The hotel had wonderful beds, bedding, pillows, etc. they also had a very nice laundry room. Breakfast was good everyday. The staff was very helpful. My only disappointment was not getting coffee replenished everyday.

restaurant.was adequate and cocktails were good

Clean room and great pool! Would stay again!

Everything - it is my home away from home. I stay every time I visit MD Anderson Nothing

Everything - it is my home away from home. I stay every time I visit MD Anderson Nothing

Exceptional

Exceptional

Everything was good only thing I could recommend is that they could pay more attention to cleanliness in the rooms. Floor was dirty and found water cups to be also dirty overall it was a good stay.

Yes

Very nice staff

Great place to stay while at the local conventions very comfortable and clean. Great breakfast too

Good

We loved our stay here! Everything was wonderful. Just don’t order at the Subway right next door, it was awful. And be careful if walking in the area, did not feel too safe.

We’ve stayed at this property multiple times, and have never been disappointed. The hotel is always clean and comfortable, and the staff is always top notch!

Second time staying at this hotel. I chose it for the convenience of location.

Very nice stay

Parking is not included

Very convenient to medical centers

Location and Cleanliness were amazing. Safety and security were excellent!!! The breakfast could have been better

Location and Cleanliness were amazing. Safety and security were excellent!!! The breakfast could have been better

Friend staff, clean room at an affordable price.

Great place to stay in the medical district.

Superb

clean room

Nice

Breakfast is over at like 845 and our room was so humid and a/c just couldn't cool and its only the first of April

Did not get to have breakfast or swim

Breakfast had plenty of options and it was clean and organized. The hotel felt upscale.

Yes

Location is fantastic, but beds were so uncomfortable and pillows flat. We struggled to get comfortable. We also did not get turnover service at all during the 3 night stay. We left at 10am and returned after 5pm, and nothing. The staff was cleaning room next door and we asked why ours wasn't done. They checked a tablet and apologized, but seems like they just skipped it. We just asked for extra towels. Given the price I expected more. Breakfast was fine, but not great. No waffle makers. We got soggy eggo waffles one day.

Everything was great

Everything was nice & clean 1000/10

The proximity to medical facilities. They even have a shuttle. This time around the shuttle hadn't started their rounds so the hotel paid for complimentary Uber rides to and from the medical facility. Nothing, we live staying here everything we come for appointments.

this place was exquisite thenstaff was amazing the gentleman who checked me in was really nice i had 2 different reservations and he checked me in on both no wait to get into my room he was very friendly and always smiling. all the staff was wonderful i wll definetly be staying here again.

Mattress is not good for sleeping

The rooms were pretty clean and the bathrooms were clean also. Loved that there was not any carpet in the room. The beds were a little too soft for us tho. The staff we encountered were very nice. The breakfast was decent. It was an overall good stay

Hyatt Place/House was super convenient for RodeoHouston @ NRG.

Clean rooms. Corteous staff members. Overall good experience.

Great hotel. Elevator was kinda hard to get used to BUT as a safety per caution I give it a 10/10

Not clean.

Clean room

Wonderful location close to the medical center.

Very clean and spacious rooms. Great water pressure.

A very nice place to stay, the shuttle drivers were excellent as well, very good people….would stay again…

The hotel was ok had issue with one of the room a/c it cooled down but not like our other room and the service at the restaurant was not the greatest either but we will try it again next yr because of the convenience of the shuttle to get around every day

Great place to stay for rodeo - far enough away - yet convenient with the shuttle.

Breakfast slightly better than average. Was close to the NRG center Wish it cost a little less.

N/A

Excellent hotel close to MD Anderson.

Very close to NRG Stadium

Transportation to and from M. D. Anderson Mays Clinic was unreliable, with a 50-minute wait on one occasion, and 30-minutes on another

Rooms were clean.

Very clean, great breakfast

Room was clean and spacious

Good

Our stay was everything we expected, breakfast was great and staff always kept it well stocked. Our room was great, comfortable beds, spacious bathroom, and everything was clean. Staff at check in was very friendly and helpful and gave us all the information needed for our stay.

Pool water was not heated.

Didnt use!

We enjoyed our stay.

The location was very convenient and close to the Medical Center. There was a Lubys and other options close to the hotel.

The hotel rooms were very large and comfortable. The staff were awesome and helpful. Pool was great, and heated!

did not use pool

Great hotel... amazing rooftop and close to transit and metrotrain!

Great hotel... amazing rooftop and close to transit and metrotrain!

The room was clean and excellent, and the staff provided a great service!

The room was clean and excellent, and the staff provided a great service!

The free shuttle in 2miles service is awesome for the location. Warm staff. Quiet place to stay.

The free shuttle in 2miles service is awesome for the location. Warm staff. Quiet place to stay.

Clean and friendly

Clean and friendly

Close to MD NA

Shuttle was very convenient to travel around the area. Also, a bus stop is close by. Very good breakfast and dinner options for a short stay! Room was spacious and comfortable

Room was neat/clean. Staff was friendly. Close to MD Anderson Doctors.

Room was neat/clean. Staff was friendly. Close to MD Anderson Doctors.

Clean rooms, great view from the upper floor, easy access to parking

Clean rooms, great view from the upper floor, easy access to parking

Great location and fantastic shuttle service.

Great location and fantastic shuttle service.

Yes

Yes

No bellhop service?!? This is the reason I only have 3 stars!! I was juggling a person in a wheelchair and trying to get luggage to and from our room by myself. Breakfast and complimentary coffee should begin at 6:00 am to accommodate early appointments at the area hospitals/clinics. Otherwise, this hotel was great…close to MD Anderson. They do offer an MD Anderson rate but you have to ask. The hot breakfast had a lot of options and was satisfying. Hotel was clean, staff was friendly, parking was sufficient. We did not use the shuttle service.

No bellhop service?!? This is the reason I only have 3 stars!! I was juggling a person in a wheelchair and trying to get luggage to and from our room by myself. Breakfast and complimentary coffee should begin at 6:00 am to accommodate early appointments at the area hospitals/clinics. Otherwise, this hotel was great…close to MD Anderson. They do offer an MD Anderson rate but you have to ask. The hot breakfast had a lot of options and was satisfying. Hotel was clean, staff was friendly, parking was sufficient. We did not use the shuttle service.

Always clean, good breakfast, super friendly staff and so helpful with any need!

Always clean, good breakfast, super friendly staff and so helpful with any need!

The hotel was clean. Check in was good - parking wasn’t great.

The hotel was clean. Check in was good - parking wasn’t great.

Nothing

Great hotel

Great hotel

Everything was great at this hotel. Very clean, the customer service was excellent from front desk to the cleaning staff. Will definitely stay here again.

Everything was great at this hotel. Very clean, the customer service was excellent from front desk to the cleaning staff. Will definitely stay here again.

Friendly, happy, helpful staff. Quick response to service our rooms. They even sent us champagne to our rooms for our birthday! Nothing

Staff was very kind and professional. No in room cleaning services was a tad challenging for a 3 night stay. Also the pool was not clean. Needed some TLC.

Staff was very kind and professional. No in room cleaning services was a tad challenging for a 3 night stay. Also the pool was not clean. Needed some TLC.

No microwave in room.

No microwave in room.

Excellent staff and amenities. Great location near the medical center!

Excellent staff and amenities. Great location near the medical center!

Staff is excellent!

The beds were very uncomfortable. Children in diapers should not be allowed in the hot tub or pool. Only people at the front desp spoke English. Wish there was a restaurant at the hotel.

I appreciated all the amenities, from the rich breakfast to the evening menu at the onsite restaurant, nevertheless the free shuttle. Staff always courteous.

Room was great!

The room was nice and the breakfast was good. The staff was kind. It was an expensive room but they do cater to the medical patients visiting the local hospitals.

Clean room friendly staff

Very nice

Everything was excellent

The staff were amazing, the room and facility were very clean, and the restaurant was easily accessible with great food. I was very impressed with my stay!

Great stay!

It was a wonderful holiday weekend. The room was clean, staff were kind, and breakfast was delicious. Never stayed at the Hyatt before but definitely would stay again.

When he arrived, he was turned away at the front desk solely because he is 20. No flexibility, no real effort to help, and no concern for the fact that he had traveled such a long distance and had nowhere else to stay. I was 7 hours away and left scrambling at the last minute to find alternative accommodations. Age policies should be clearly disclosed upfront before taking someone’s payment. Turning away a paid guest at check-in — especially after a long drive — is unacceptable and incredibly stressful. I would strongly recommend that future guests confirm age requirements directly with the hotel before booking.

Everything was perfect, breakfast was good, very welcoming staff members and they were also very helpful. Would definitely come back. Room was spotless!!!

Comfy bed, great staff and great location. I would stay here again

Your waffles are terrible! But your hotel was comfortable and clean.

The room was great clean n staff was kinda and helpful

Nice staff, EV parking, good breakfast!

There was a large stain on the bed and a pretzel on the floor, indicating mediocre cleaning.

Yes, room was tidy and courteous staff. Will stay again. Superb service!!!

I paid for a king bed and only got a queen. The room had no carpet or rugs, so it was a cold floor and the room echoed. You have to put your key in the wall to use the lights

The staff was great, the room was clean. Great buffet ! I recommend

Ofrecen un buen servicio, el desayuno es bueno, facilidades como lavandería y gimnasio muy buenas

Nice, clean room. Spacious.

Very professional staff, clean room and pleasant experience.

Everything was great!

It was okay, except the artificial eggs. The artificial eggs.

Room and

Staff was rude on the phone and left me on hold for 30 minutes and never came back to answer.

Enjoyed our stay. Beds were comfortable and the breakfast was great with a good selection of fresh fruit. Quick and easy check in and check out.

Everything was great! Will be back soon

Yes the room was perfectly clean

Best hotel we have stayed at. Definitely recommend 10/10 We will be staying here again for future vacations.

Staff was great. Breakfast was maybe a 3

Room fan made a lot of

Good environment

Location and meals great. The shuttle to hospital was Never available. No one knew when it was coming, where it was, how long it would be. Whether calling from the hotel or hospital. Had to find different transportation.

The check-in staff were very friendly. Our room was clean and very spacious; the hotel is in close proximity to the Medical Center, which was very convenient. There is also a Luby’s within walking distance from the hotel.

Front desk staff

Clean room, friendly staff, location and breakfast buffet.

Great amenities…!

Clean room and staff

It is a convenient place with a hot breakfast. The free shuttle is very helpful too.

Location was good because we used the red line for all that we wanted to see. The breakfast staff and the food choice was excellent. The “restaurant” was underwhelming. It was more of a lobby/lounge area with hot food options.

I would definitely stay there again, and I highly recommend this hotel.

Excellent staff, large, spacious, clean room.

Tommy very nice & staff very helpful.

Need microwave in rooms.

The temperature outside was 25 degrees. My wife has cancer so we checked in at 3:00 pm so she could rest after traveling 5 hours in an ice storm. THE FURNACE did not work. The temperature continued to drop in the room. Finally after 5 hours they got us a new room .

Great place, great room, great people

Yes

Excellent

Yes everything was clean and comfortable. The staff was very friendly and helpful.

Breakfast was great, & our room was perfect. It was a great location if you are having a procedure near by. It was very convenient & accommodating.

Clean room, good included breakfast, spacious room, and good customer service by staff.

Clean room, good shower & bed. Front desk very efficient and the parking costs less than anywhere else that’s safe nearby. Stayed here several times. Good deal for the cost.

one of the staff members overnight I believe his name is Rashid, was super nice

Yes. Brandon at the front desk was also incredibly kind and helpful!

The room was spotless of course. It was also very quiet, which is a plus for me trying to sleep out of town. Staff was extremely courteous. My partner stated that the breakfast buffet was the best he's ever seen. I thought the eggs tasted odd, but a minor thing. Also, the restaurant/bar was great. Good food, drinks, and attentive staff.

Shower water is cold in the night, AC is noisy

clean extremely nice young man welcomed us behind the desk and really is hyped about Hyatt

fresh fruit good breakfast

Super courteous staff

The hotel is new, good service. We experienced housekeeping schedule issue but front office manager Justin quickly solved it.

Yes everything wasgreat as usual

Nice staff , available amenities, and cleanliness.

Nice breakfast, wonderful shuttle to medical centers, reasonable check out time.

Friendly staff, very clean rooms

Staff and amenities

Some of the items on the breakfast menu weren't fresh.

Breakfast is wonderful, beds are super comfortable and hotel is so clean. My second time staying here and will return again as my daughter is a Stuart U of H!

Didnt get a microwave which it was offered at the time of booking it and got a regular stand up shower which we pay for the upgrade for the tub with spa like jet pressure a lil dissatisfying

Good.

Initially when I arrived which was later in the evening, I tried to have a shower and had no water pressure and it was cold, which was really frustrating because it was a long travel day. However, they fixed it asap in the morning and it was the best shower after that, hot with plenty of pressure. Also, I checked out a day early, but still had to pay for the room because I booked it through Expedia.

Nice hotel and comfortable stay. The breakfast was good.

Yes. Front desk was very nice also

The room was spotless, and the employees were very kind and helpful.

Very clean, great food at the bar. Had a steak. Nice work out facilities for a hotel. Room was very well kept and clean. Only hotel I really slept well in due to comfortable beds. Top notch. Staff was amazing as well. Legit anytime I go to Houston i will stay here.

There did look like pet hair on sofa pillow. But it was a very nice room & because of my husband’s procedure we have booked for the 19th.

Clean, nice room and great front desk

Clean room, comfortable beds and helpful staff. But the shower was the highlight of our stay!! Large walk-in a great shower-head. Dinner in the restaurant was also good. We will stay again!

Everything was great

yes

Great place for its price. Nice and clean. I can recommend.

Excellent location

Bar and restaurant staff were kind and friendly. I had a great stay there even if it was for one night.

Close to the Texans stadium

Na

the matress in the queen beds was terrible and the sofa bed horribe

Everything was excellent!

Everything was good, did not eat so not sure about the food however room and service was excellent. The only issue was the shower had barely warm water.

The room was very clean and comfortable, and the front desk staff were warm and attentive.

Great place to stay....I recommend

The room is big and clean. Offer breakfast and laundry but the detergent is not free. Really nice place!

Loved the rooftop hot tub and the great customer service. Also, breakfast was decadent!

The air conditioner was very noisy. I can't sleep.

Clean rooms, friendly staff and great location.

Great rooms ! Great staff!

Nice hotel. Low shower pressure

Friendly staff!

Everything was great except a lot of noise coming from others in hotel. No fault of the courteous staff

Some times coeffe was not hot enough. Staff were good. Thanks

Hotel was modern and well-kept and staff were nice! Breakfast buffet was really good. A great location too.

Use hand to call help for oved 20 minutes. After 30 mins, 911 cane to help me get out.

Front desk attendant, Kennedy, threatened me because she didn’t know what she was doing and therefore I asked for a different person. I no longer feel comfortable using Hyatt Places now. When I booked my most recent trip to Chicago I thought briefly about Hyatt Place and then said absolutely not!

Really recommend

great size room with sofa, high tech TV with Chromecast option. Lobby area is nice with plenty of tables and seatings

It was such a nice and spacious room. Very quiet and the front help was so helpful. Great time.

There was a foul odor in the hallway near the elevator. Probably from take out food disposed of in the hallway or trash container near the elevator

I don’t recommend to anyone. The parking charge is nearly half of the staying charge. When the time of booking I called front deck to check if they have shuttle service they said yes and after I booked another staff member said no shuttle.

Comfortable room and nice breakfast in close proximity to Houston’s medical center.

Spotless room. Great staff. Justin at front desk was super!

Clean room and comfortable beds.

Great staff

Staff was great and room was clean. Wish they would have told us that Rugby teams would be there during our stay. Elevator was a challenge and we had no availability of breakfast

The hotel was clean the only down side was going to the parking and room you need to switch between 2 elevators

.

Booked a King Bed. Was given 2 Queen Beds. Checked in late after a long day: too late to think about changing rooms. But I never sleep well in a Queen Bed. Why do hotels discriminate against business travelers who have to check in late?

Rooms are very clean and staff is really courteous

Great room - the view was nice. The breakfast was fantastic! Thank you for making our medical trip easier.

I requested the room be cleaned daily for three nights daily when I first arrived. When I got back to the room after the first night, the restroom was cleaned an shower cleaned but my bed was not made. I called downstairs to let them know and asked for the manager, Brett. He never called me at all. Also note that I called the desk the same night to be picked up at Memorial TIRR and receptionist did not call the driver. After 30 minutes, I called the mobile and he said he never got the call and apologized.

Nice breakfast

Everything was great! Rooms nice and spacious. Cleanliness was amazing! Let’s not for get about the amazing staff, they were absolutely fantastic!

And amenities

The room was spotless. The staff were friendly and helpful. Property is beautiful.

Breakfast was limited on options and a bit blend.

Bathroom door lock wasn't working, end up with changing room, on the new room front door lock wasn't working also next day evening when came to the room the room wasn't refresh end up calling front desk asking for shower towels.

The room was very nice. Clean and comfortable. The staff was friendly and helpful. This was our first stay at this particular Hyatt and it was very enjoyable

Everything more than i expected

everything about the property is clean and new. They didnt clean our room until night 4 of 5 and we had to request towels daily. they never came in to take out garbage and cleaning staff was gone by 4p daily. Not clear why they never cleaned our room. Front desk did attempt to fix the problem on the last day

The stay was excellent. Comfy rooms. The parking is not free though.

Clean and quiet

Morning breakfast is good and convenient!

9/10. Wonderful place to stay. Close to Rice University for easy drive. Reasonable parking fee. Don’t be late to breakfast they are eager to close down early. Recommended.

Nice hotel, excellent rooms with comfy beds! Only stayed one night but definitely a nice place

Nice and new. Beds were pretty good and breakfast was great.

yes

only problem was using key card to exit parking

It was a great place. Outside balcony was a good hangout place for late nighters.

I really needed peace and the ability to rest. I was able to do that here. Thank you.

Very clean and spacious room. Very good area

Clean room and very polite staff

Room was clean but smelled like dirty mop water. Breakfast was meh at best. Just know the pillows are down and feathers poke through. Would probably stay here again but bring my own pillows.

Clean room, breakfast and free shuttle to MD Anderson

Only issues I had with stay was immediately when I entered the room, a small

I wish there were more options in the breakfast.

Breakfast variety would be good

yes

Hotel room was amazing. Free breakfast but it was really busy, what food was there was lukewarm & rarely replenished.

well lit affordable parking, complimentary breakfast, nice room and streaming tv options

We stay here regularly for my trips to the medical center, the rooms are always clean, the staff kind, and they send a free hot breakfast. The shuttle service is definitely understaffed so that is the biggest downfall, if you have to go back & forth often I would stay at the Rotary House instead (but you’ll have to sacrifice some awesome amenities).

Great room

very good, room clean, quick check-in and chech-out

Yes

Room was comfortable, staff friendly. We ended up with a handy cape room which we did not need. Showering without get the bathroom floor wet a challenge. Had to ask for more toilet paper, only had half roll on holder. Husband was doing colon prep. But alls good

Great stay

Very nice and comfortable

Good breakfast, many selections

Clean rooms great breakfast

It clean

Great service and great staff

Great stay!

Cool

Airport shuttle not offered and no spa services. Onsite bar was nice and staff was great. Walking distance to NRG Stadium was nice.

Front desk gave a key card for our room to another guest. If the brace was not on the door they would have entered the room. Called desk unapologetic and tried to laugh it off. Spend your money elsewhere.

The shuttle and shuttle staff was nice but overcrowded and wait times were long.

Quick

Convenient location. Free Shuttle to MD Anderson and other locations within 2 mi radius! Clean, friendly staff.

Kudos to the housekeeping team for a spotless room. The same to the front desk crew who could not have been any nicer. By second day at this facility and certainly won’t be the last.

Clean rooms,excellent staff

Very good experience!

The staff was really friendly! Thank you Adam

The room floors were dirty when we checked in. Older gentleman working the bar Sunday afternoon/evening 10/26 was rude and all I asked him for was for two plastic cups.

Had such a great experience. Customer service was amazing and the friendliness of the staff was amazing. Breakfast was great and the upkeep of the rooms was also excellent. Next time I am in Houston I will definitely be staying here again.

Everything was great

Check-in was so easy. The staff was so nice. The parking is conveniently located and the room was clean and neat! Great location if going to an event at NRG stadium.

The bathroom does not have a toilet tissue holder

The staff was exceptional, offer me there shuttle service after noticing I was going to the event near by

Nice upgraded hotel. The staff was cool too.

rooms

It was very nice and cleaned

Safe, clean and very friendly.

This was a nice and clean room with plenty of room for the family.We had a wonderful time.Thank you

Housekeeping is very deficient

Everything was nice about the hotel.

The room was spacious and clean. The beds were great. Breakfast was good. The free laundry for guests is a big plus. Housekeeping changed towels every two days, however they did not close the door when they left. This happened twice. Luckily nothing was taken from our room but twice during our stay when we got to our room the door was not closed, anyone could haved pushed it open.

Very nice ,clean , quiet, and good location.

Everything was nice and convenient to the medical center. However, the water pressure in the room was horrible. Hardly any water came out, hard to take a shower and rise off the shampoo. Notified the front desk a couple of times with no avail.

Clean, good staff, all amenities

Excellent place to stay very clean great customer service!

The property itself is new and looks lovely. Front desk staff were friendly. The breakfast was great with some healthy options (fresh fruit and oatmeal plus oat milk). The room itself was not well cleaned. There was no microwave in the room and no additional room amenities that were supposedly offered on request were available (clothes steamer, kettle etc). No complimentary water bottles provided in the room. You often had to wait several minutes for the elevators to arrive.

Was amazed by this hotel. Beautifully clean. Very friendly staff. Breakfast was amazing as was dinner the one night we ate in.

Everything was good!

Mikayla (I think I'm not spelling correctly her name)in the front office was absolutely helpful and welcoming!

No room cleaning

Didn't use pool or laundry

Pool area was well maintained

The door hanging card should include a message to have room cleaned without the need to inform the front desk of this request.

Breakfast offering was good, with nice variety. Only negative was that the breakfast area was super crowded. We decided to take our plates and drinks upstairs to our guest room.

I book this hotel because my daughter had a next day appointment at MD ANDERSON CANCER FACITY , We got there at 11:45 pm Midnight 1 night before her appointment according to the receptionist their computers were down, they couldn’t register me or look me up so they couldn’t give me a key. So now they turned around and said they never had any technical problems, when I literally had to stayed in another hotel They’re saying that there was nothing wrong with their computer even the receptionist was so so rude, And that I never showed up when I was literally was there. It’s so pitiful. I’ve never written a review but for them to be lying it’s not FAIR

Room was clean, very friendly staff. Everything looks new.

The view

Nice amenities

Easy access to a lot of locations. A slight learning curve with the garage elevators but only because I'd never seen it done that way before. Easy once I figured it out. Breakfast was good and filling. Would definitely stay here again.

Nice clean room, 4 towels👍, decent in room coffee, a/c works well. People friendly, covered tower parking totally contained, no rain, no exposure to outside, secure elevators. Good for medical situations; 12:00 checkout…all good.

Nice hotel. No issues

Everything about this hotel was great

Best place to stay in houston

The breakfast is really healthy

This location is ideal for those with medical-related stays. It’s extremely close and convenient to the medical centers, making it very easy to get to your appointments and visits.

My wife and I stayed while visiting MD Anderson. The proximity to the hospital, shuttle, and amazing staff have us always coming back here to stay.

We were there for a 1 night stay for my husband's appointment at MD Anderson. The hotel itself is clean and comfortable, and everyone who works there is incredibly nice. However, someone broke the bed cover of our truck trying to pry the top off overnight as it was parked in the hotel's private parking garage. I reported it to the front desk and the lady came outside and took pictures of our truck but informed me that they did not have cameras in the garage nor was there security in the garage. One of the reasons we chose this hotel was because other reviewers had said it was safe. Unfortunately, we will not stay here again.

It was a great stay

Staff was attentive and friendly

Awesome service

I liked the hotel for its location. What I didn’t like was the cleaning service did not clean my room. I was told our room was not scheduled for cleaning. We had to ask for clean towels. Also the water had to be shut off from 10:30 am till 2 pm. I had a procedure being done at 2 pm and needed to shower before hand. Was not able to shower. Was not happy with the situation. Thank goodness the water was back on when we returned to our uncleaned room. We had fresh towels though.

always friendly and clean

Staff were all nice and helpful with the exception of the manager. We requested to talk with him and although he was available, he chose not to receive us.

Nice hotel, definitely better than I thought it would be. The elevators made me feel a little uneasy however. Just the movement and mechanics made me a little paranoid at times.

Really had a wonderful stay staff was great especially Sam at your Medical Center site extremely nice and helpful knowledgeable.Thank you for everything

The bathroom did not have water and the door to my room would not open twice. I had to wait untii someone open the room.

I had a lot of fun with the bartending staff. Everyone was nice and helpful also.

Staff extremely helpful and pleasant especially Sam at your Medical Center Site very professional and knowledgeable

Great property!

very clean and nice staff

Overall my staff was good. Really enjoyed the room layout, pool & hot tub plus free breakfast. The reason I did not give it a 5 star is because the response time on a maintenance issue in my room. Staff was fantastic.

great stay! but you’ll need a car to get around

Food

I enjoyed my stay but since it was in the medical center there was a lot of noise around but besides that it was a nice stay.

Great place to stay!

The hotel felt safe, breakfast, pool, scenery and space was amazing. I will definitely book a room here in the future.

Enjoyed the pool and gym. The shuttle was also very helpful. The breakfast was awesome! Enjoyed my stay of 2 nights very much.

The room was great. There were a couple moldy spots in the shower.

We’ve stayed at this location multiple times when visiting Houston. It’s always clean, and the staff is always extremely nice and accommodating.

Good place, just a bit confusing, no directions on elevators as to where was what.

Location was very good for doctor visits at MD Anderson. Breakfast is provided with the room. Dinners in the hotel restaurant are very good. Homeless people do sleep in the door way to Subway restaurant next door.

It was late when we checked in so I haven’t seen the surroundings. But staff was very helpful. The restaurant was open late, thank goodness. And good food!! Nice rooms.

What stands out most to us is how sweet and friendly everyone is...very helpful and accommodating! Each time we need to come to MD Anderson in Houston, Hyatt Place will always be our "home away from home."

Clean new hotel. The beds were extremely comfortable, had the best night sleep. Plenty of garage parking. Perfect location and walking distance to NRG Stadium. Food options nearby. Breakfast buffet was delicious, hot meal, fruit bar, yogurt bar etc. Only negative is the wait time for the elevators and having to take one elevator for your guest room and a different elevator for car parking. Reasonably priced. I would definitely stay here again. Nice rooftop pool with jacuzzi. Bar and hotel restaurant do not open until 4 PM daily. Booked double queen with a pool view.

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Safe area

Great Hyatt. Really nice pool. Surrounding area not the greatest

Very new facility with convenient parking in same facility. New key card security is convenient and reassuring.

Not much food to choose from. Quite expensive. Most are there for medical reasons.

There for treatment at MDA and the hotel was

Great experience, but had to pay for parking.

I liked that we had a view of the pool. Our room was very clean and so were the hallways walking to the room. It was nice a quiet and we slept good. The only thing I didn't like was not a lot of food choices to walk to and the Starbucks coffee was a ridiculous price! About $9 just for regular coffee!!!!!!

Everything was great

Close to the hospital.

My favorite hotel in the area! Always clean, all needs met, helpful staff, breakfast included.

We enjoyed our stay. Definitely my favorite of the hotels we’ve been too. It felt very safe and nice amenities.

We really enjoyed our stay. My child is going to college in Houston and we have been to visit three times and stayed different places. This was our favorite. I will return each time to this hotel.

Staff was super-very friendly and professional. Room and surroundings were clean and breakfast buffet was excellent!

Great breakfast, clean and quiet, not crazy about the tight space in the parking garage

clean hotel, quiet, never heard any noise from near rooms. Breakfast was delicious, eggs were moist, variety of food offered. comfortable bed & pillows. Make terrific frozen margaritas by the pool.

Great location if you are going to any event at NRG or catching an Astros Game.

Fabulous hotel which met all our needs. Definitely recommend

Good bedding, convenient to Rive University, everything we needed was fairly close, tasty coffee at breakfast. My only complaint was that they didn’t give us any complimentary water to drink in our room.

Excellent property and staff.

Place was nice and pool is awesome 👌 my kids enjoyed it

All Good

i’m good for ptice

Have stayed here many time for treatments at MDA.

Nice place to stay.

Rooms are to exact as advertise, only issue was with the ac every night @2-3 am ac will go out for a bit then kick back on, other then that hotel is great!

Brand new hotel, very clean, very convenient within the Texas Medical Center.

Lovely hotel. Staff super helpful, friendly and accommodating.

It was great stay, very clean and staff was very friendly.

Our bathroom floor was filthy! Elevators were dirty as well. Clearly they aren’t focused on cleanliness. A truck was also vandalized while parked in their garage. No cameras and no security.

It was great! Hotel was amazing.

The parking was great the pool was amazing kids enjoyed it .. entering the pool it’s a shallow area great for small kids that’s a big plus

Great friendly staff and service. Great breakfast and a nice restaurant for dinner as well

Perfect location. Clean and spacious. High level has a very good view.

Amazing safety features, great staff, and extremely clean!

Convenient to MD Anderson with shuttle service.

Never again

The staff at the heck in was terrible. Theyhad a smart attitude, and she questioned me with regards to my identity.

Definitely recommend this hotel , very clean , nice staff & of course free breakfast was included during the stay! Will definitely stay here again when I come back to Houston!

Great location, clean

clean, comfort and nice!

The hotel was a nice place to stay a shortish distance from Central Houston but close to the hospital and sports district if these are the reasons for your visit. Rooms were clean and well kept with necessary amenities.Transport access to the hotel and on to places to visit were reasonable though no one likes paying additional parking fees these weren't too steep. There were very busy times at breakfast when food was scarce, choice was fair. Staff were friendly but on asking lacked a bit of local knowledge. Price was fair and would use the hotel again

The rooms are clean and updated. Staff was always friendly and helpful, especially the shuttle drivers. Breakfast and shuttle service is great and tipped the scale in Hyatt’s House’s favor when it came to booking a hotel. I have already booked my next stay.

O called service to clean my room because when I arrived restroom was dirty they apologized and said they would have someone do it well they did Not! Clean it I arrived to my room again after 8 hrs it was the same dirty