Home2 Suites by Hilton at the Galleria

Staff was very helpful and courteous. Micheal and George at front desk

Great place to stay.

The car EV chargers were blocked and no one had a solition

It was ok nothing special

Everything was great! Thanks!

The location was convenient and the amenities were exceptional. They have every other day room service with help upon request which is normal today and they replenish your rooms snacks and drinks daily which was surprising and inviting. The only set back we had was not having a jacuzzi to unwind in but the trade off was a balcony which we enjoyed using to awake and eat our FREE BREAKFAST at. To be honest this was a remarkable start and unless we are staying five star we will continue to use this Home 2 Suites every visit to Houston.

.

Exceptional

Good place to stay with excellent location. Breakfast was good 👍

The room needed to be deep cleaned, the side and underneath the fridge had to be cleaned. The microwave, fridge, and dishwasher needed to be cleaned as well. I purchased cleaning supplies and did it myself because I requested to the room be deep cleaned and it was not. I had to talk to the front desk about it and the maintenance man was sent to clean the sides and underneath the fridge. I also cleaned both sides of the bathroom door, all the cabinet in the room, and the cabinets in the bathroom as there was visible dirt. Additionally, I requested the room be serviced while I was out and the gentleman said ok. Just to later act shocked when I asked when housekeeping would be done. He first asked who I spoke with, it was him, and then saif that he told me that housekeeping doesn’t work in that fashion.

Will definitely stay there again.

Exceptional

Clean, good location, friendly staff

Good

Great stay!

Breakfast was simple but delicious, and check in was quick and easy.

They have to change their cook. The bacon was too cooked. The eggs were not seasoned well. Everyday it is the same choices. It is too difficult to get the food from the warmer.

They have to change their cook. The bacon was too cooked. The eggs were not seasoned well. Everyday it is the same choices. It is too difficult to get the food from the warmer.

The room was spacious and clean. Staff very friendly and helpful. Breakfast offered more than most hotels do.

This hotel stay was one of the most frustrating experiences my sister and I have had, despite staying at many Hiltons. The check-in employee was dismissive and rude. We couldn’t check in because the floors were still wet from cleaning, yet he suggested we enter the room anyway. After a long drive, being told to return in an hour was disappointing. When we returned, we asked for compensation for the inconvenience, suggesting free parking for one night. He acted as though we wanted the entire stay refunded and falsely claimed the room was ready, though the floors were still wet. He eventually gave us free parking for the stay but seemed irritated by the request. The room itself was disappointing: flat pillows, an over-freezing freezer, and no real cable channels. The bathroom was extremely small, the toilet was hard to flush, and the sink opening was dirty. The pool area smelled so strongly of chlorine that we couldn’t stay longer than 10 minutes. Breakfast was awful. The eggs were thin and tasteless (no scrambled option available just thin patties of eggs) , the bacon was pre-cooked and heated up in the microwave, the sausage smelled sour and was inedible as the smell alone was enough to make you want to throw up, and the hash browns were frozen, microwaved and soggy. The walls were also very thin—we could hear the toilet seat being let down above us. As Hilton members, we expected much better and will not return to this location.

Get a room with the balcony, you won't regret it! Will be back really soon. My family and I absolutely loved it.

This hotel far exceeded my expectations, great job everyone. I'll definitely be back and refer friends as well.

Great service

The hotel is old-dated that is the reason requiring constant maintenance ( noisy extractor in the bathroom same for the refrigerator) we reported it and a person came to the room and did his best. Furniture in the rooms are old- very used. However clean. I will stay again. Remodeling is needed, considering that is not cheap. It will be great if they do some changes.

I did not find the bed comfortable. Also, the pillows could be improved.

Breakfast was good and fresh. Friendly staff. Air quality in hallway need updating it was hot

Starts very friendly. Nice and clean place.

Clean and spacious room, nice shower room, 10 min walk from the mall, continental breakfast

friendly staff. Fairly new facilities, excellent condition. We recommend the balcony room. Close to Summit Surgery Center.

Great

The staff were awesome. The room was clean, and parking was convenient. Highly recommend staying at the hotel.

Good

frozen according to staff

Clean, friendly, large room, great location One elevator out of two was not working.

Clean, friendly, large room, great location One elevator out of two was not working.

Great place and location

Good

Clean room

Ok

Great place to stay, breakfast is great and unsliced. Parking is $20/per day no problem in a covered garage, huge plus when rain or heat is out. Food nearby, indoor pool, you’ll love it here.

Good value compared to similar local hotels. Breakfast included but not great. Room had everything needed but layout made space tight for moving about when using the sofa bed. Location walking distance from local retail & food . Plus the huge mall 19 mins walk.

Room was nice and very clean. Our stay was quiet and peaceful. Every member of the staff that we had interactions with was very nice. Great hot breakfast options. Great location for our needs.

Had no issues at all.

The room was very clean

Everything met my expectations and more during my stay. I will be returning when in town.

Room was very clean! The complementary snacks and drinks was very nice!

Fantastic stay from start to finish. Loved that there was a parking garage, especially because it was at a very reasonable price. Breakfast was free either my stay and offered an impressive spread. Will definitely be back.

We reserved a balcony King for the evening, arrived to find music blaring out of the room next to us, you could actually hear it halfway back to the elevator and we were near the and of the hall. We switched rooms and all was very well after that, easy parking, nice area outside for quiet morning coffee, neat as a pin and friendly staff (I gave 4 out of 5 on staff simply because of the hassle of changing rooms though the gentleman at the desk was very courteous about it).

The location and breakfast daily! The indoor pool. The do not clean the room everyday.

The location and breakfast daily! The indoor pool. The do not clean the room everyday.

I appreciated the amenities—it truly felt like the full package. I also loved the complimentary breakfast and free WiFi. What I didn’t like was that housekeeping did not keep us well stocked with towels during our stay.

Great stay

The hotel was conveniently located for most Houston/Westhiemer events.

Rooms were clean, but they only clean every ither day unless you request to be freshened up. Very clean. Breakfast was minimal but was good enough for a quick bite to eat. Pool was clean.

Staff was very friendly. Check in was easy. Love the location. Everything was clean. Only down fall is the pillows, need new ones

Plan to pay for parking, good location and very clean

They stay was good. Clean hotel. Parking is 20 a day bit at least its inside a secure parking garage.

Very good

Margaret Wright

Staff was very incompetent

Exceptional

Parking charges were high in my opinion at $20 per night. No street parking available.

Beds were super comfy

Great location

Stay somewhere else

Clean

Plans. There was nothing on hotels.com or home2suites site saying anything about the pool being closed. I didn’t find this out until I asked about during check in. The “hott” breakfast was cold and no way to heat it up. Specifically the eggs and cheese. The hotel was clean an staff was professional. Other than this the hotel was fine.

There was an indoor pool out of service during the weekend. The issue was the personal never told me the was closed during check-in. That issue change the experience to a regular one.

Everything except for the bed. The mattress closest to the window needs to be replaced. Hughe dip.

Everything except for the bed. The mattress closest to the window needs to be replaced. Hughe dip.

N/a

Loved the space! Thank you!!

Good location, easy to park and safe

Nice staff, good value for money, breakfast nice. Gym a small bonus. The pool was out of action the whole time. Quite noisy at night time, mainly other guests running and shouting in corridor.

Worth the price Breakfast was good so were amenities

The room was spacious and clean. Located close to lots of shopping and restaurants.

Everything was great except having to pay $20 a day for parking. I had never had to pay for parking but other than that everything was good.

Clean property. Didn't know the pool was down and being cleaned. Only 1 elevator was working while there. Otherwise the stay was pleasant.

The property does not prioritize guest or worker safety. There was ongoing construction to the pool and no notice on their website or third party resellers like hotels.com. Toxic fumes permeated guest areas due to the aforementioned construction and there was deceased insects in areas with food contact. Molded or mildewed outdoor furnishing and visible neglect. Very disappointed. There were no other rooms available and we were unable to complete our stay. Management was either unwilling or unable to address and remedy our concerns.

Clean room parking can possibly improve but overall great stay felt safe and staff was welcoming.

When going to the garage it would be helpful to know when the floors stopped someone to keep going up and up could hit the wall. The parking and getting in and out is difficult. The parking would be my biggest issue but the rooms were clean and comfortable.

Property was excellent

Exceptional

Yes

Very clean, nice people work there, private parking which I love and in a safe area! We will be visiting again!

We normally stay at a different location when we are in town. This was the best available at the time and it did not disappoint. Room was clean and spacious. Staff was professional and friendly. Shops and restaurants nearby that is a short walking distance. Galleria is walking distance as well.

Clean nice room

10/10

Nice price, good location, big room

Nice price, good location, big room

Exceptional

Great beds comfortable. Pool was amazing staff was excellent and professional. Breakfast was really good. Overall week for sure come back again.

Nice I felt very comfortable

Nice I felt very comfortable

Very good!!!

Breakfast wasn’t restocked timely and morning staff not helpful in stocking the food.

Clean room, quiet area, parking garage, enjoyed our stay.

nearby everything

Galleria is nearby as well as good food options.

It was cheaper than others and also with a bigger rooms The canceled my reservation even tho I messaged at booking that my flight got rescheduled and I will be arriving next day. I had to make a call from the airport in order to figure things out, which added some stress to my trip. I also requested the adjustment of the stay but they never got back to me

Very good

Wonderful ! A little expensive but lovely.

Wonderful ! A little expensive but lovely.

Nice people

Nice people

The room was decent. Staff was rude during check in, the parking garage machine was a hindrance and wouldn’t work when trying to exit. Had to constantly call the front desk to lift the gate.

The room was decent. Staff was rude during check in, the parking garage machine was a hindrance and wouldn’t work when trying to exit. Had to constantly call the front desk to lift the gate.

Very clean. Very courteous.

Very clean. Very courteous.

Spacious and clean room

Spacious and clean room

Everything about my stay was great! The room, the service, the location. I love any Hilton property.

Everything about my stay was great! The room, the service, the location. I love any Hilton property.

The pool needs maintenance, it had a black corner which you couldn’t tell if it was mold or just very dirty. The pool water was warm which was nice. The room was clean but the towels had different types and color hairs which was very off putting, the customer service was okay but if you need something they don’t bring it to you, you have to go get it. The breakfast was okay, the coffee was good.

The pool needs maintenance, it had a black corner which you couldn’t tell if it was mold or just very dirty. The pool water was warm which was nice. The room was clean but the towels had different types and color hairs which was very off putting, the customer service was okay but if you need something they don’t bring it to you, you have to go get it. The breakfast was okay, the coffee was good.

Everything was excellent!!

Everything was excellent!!

Good

Great staff especially at check in! Large rooms and glad to have a kitchen sink and fridge. Garage Parking available for $15/d, mostly secure (card needed for in/out).

Great staff especially at check in! Large rooms and glad to have a kitchen sink and fridge. Garage Parking available for $15/d, mostly secure (card needed for in/out).

Great stay… billing issues to follow? I feel like i was charged twice…

Great stay… billing issues to follow? I feel like i was charged twice…

Cleanliness, location, quality and convenience of a hotel are important to me and this hotel met my

Cleanliness of room was great, staff very polite and helpful

Cleanliness of room was great, staff very polite and helpful

Clean, great staff, good breakfast

Clean, great staff, good breakfast

Clean room, central location.

Clean room, central location.

Wow best room ever totally worth the upgrade so many great amenities and benefits beautiful room

Wow best room ever totally worth the upgrade so many great amenities and benefits beautiful room

I had a great stay at this hotel. The staff was friendly and helpful, the room was clean and comfortable, and the location was very convenient. Overall, a pleasant experience, I would definitely stay here again.

I had a great stay at this hotel. The staff was friendly and helpful, the room was clean and comfortable, and the location was very convenient. Overall, a pleasant experience, I would definitely stay here again.

Super clean

Super clean

I will like to speak with someone because your service was poor I pay for 2 rooms just for me to find out at the check in that the front desk Mac heal stated that I only pay for one room how can I pay for one room while I have 2 adults and 3 teenagers. And I was trying to making understand but he kept telling us that we pay to Expedia not to them and he was very rude, because I was upset and decided to cancel our saying there imagine after 7pm we have to go and search for another Hotel. I am very upset and disappointed.

I will like to speak with someone because your service was poor I pay for 2 rooms just for me to find out at the check in that the front desk Mac heal stated that I only pay for one room how can I pay for one room while I have 2 adults and 3 teenagers. And I was trying to making understand but he kept telling us that we pay to Expedia not to them and he was very rude, because I was upset and decided to cancel our saying there imagine after 7pm we have to go and search for another Hotel. I am very upset and disappointed.

Clean, nice indoor pool. Great breakfast!

Clean, nice indoor pool. Great breakfast!

It always nice and comfortable anytime I stay.

Everything I will stay there again. Nothing

Always love it

Always love it

All was good. None

Everything was okay The front desk clerk didn't have good customer service skills. I think the charges were a little bogus

Room was cleaned regularly while I was there. Staff was very friendly. I always stay at this Home2Suites when Im in Houston. Great location.

Room was cleaned regularly while I was there. Staff was very friendly. I always stay at this Home2Suites when Im in Houston. Great location.

Nice, clean, safe, and great location !

Nice, clean, safe, and great location !

Room was extremely clean loved it, front desk was very helpful and accommodating for a handicap room.

Room was extremely clean loved it, front desk was very helpful and accommodating for a handicap room.

Location, friendly employees Couldn't get a late check out

I enjoy everything about the property excellent location The bathrooms are extremely small

Home2 suites is well fought out and a comfortable option. Check out personnel was not kind nor helpful.

Breakfast was really good! Very clean room. Friendly staff.

Great location

Hate pillow need good pillow

Great

Great

I like the location and love the balcony ! It came with all the necessities of a kitchen but had no stove!

Place is great

Place is great

Great

Great

Attendant/employee wasn’t very welcoming…she was kind of rude.

Attendant/employee wasn’t very welcoming…she was kind of rude.

N/A

Its fresh but it could be better and more options

Its fresh but it could be better and more options

The room was clean the breakfast was plenty. The location was good paying for parking was a surprise

The room was clean the breakfast was plenty. The location was good paying for parking was a surprise

This place was a great location and amazing pricing. I had to pay for parking even if i parked my car myself. The parking attendance were so helpful and they went over and beyond to help us during our stay.

Staff was helpful. The rooms were clean and very nice. Hotel was conveniently located

Staff was helpful. The rooms were clean and very nice. Hotel was conveniently located

The room was what we expected, the staff however was not. When we arrived, just after checkin time, we had to wait 10min because the only person working the desk (and possibly on property) had taken a bathroom break. No complaints about bathroom breaks because when you gotta go, you gotta go. But, when she finally did appear, there was no rush to help, no “sorry for the delay”, she was very put out that we were there and had interrupted her afternoon. There is a parking garage on property and we were not told that only one of the room keys was programmed for the garage. So, when we split up to park and take the bags to the room, I ended up with the non-programmed key. I had to back out of the parking garage entrance and return to the desk, just to be told “well, I told you only 1 key would work.” The next morning, we arrived for breakfast 5 min after the scheduled breakfast time since we had an early morning. No food was out and desk staff was no where to be found. We finally rang the bell and woke up the lady (who was supposed to be working the desk) and was sleeping on a sofa in the lobby. We were told breakfast wouldn’t be ready for at least 30min and we could come back later. We left to get breakfast. I don’t usually leave reviews, but when the staff makes the visit uninviting, I feel management should know.

The room was what we expected, the staff however was not. When we arrived, just after checkin time, we had to wait 10min because the only person working the desk (and possibly on property) had taken a bathroom break. No complaints about bathroom breaks because when you gotta go, you gotta go. But, when she finally did appear, there was no rush to help, no “sorry for the delay”, she was very put out that we were there and had interrupted her afternoon. There is a parking garage on property and we were not told that only one of the room keys was programmed for the garage. So, when we split up to park and take the bags to the room, I ended up with the non-programmed key. I had to back out of the parking garage entrance and return to the desk, just to be told “well, I told you only 1 key would work.” The next morning, we arrived for breakfast 5 min after the scheduled breakfast time since we had an early morning. No food was out and desk staff was no where to be found. We finally rang the bell and woke up the lady (who was supposed to be working the desk) and was sleeping on a sofa in the lobby. We were told breakfast wouldn’t be ready for at least 30min and we could come back later. We left to get breakfast. I don’t usually leave reviews, but when the staff makes the visit uninviting, I feel management should know.

The room was very clean. The staff were excellent.

The room was very clean. The staff were excellent.

Room was nice and clean, cool little balcony.

Room was nice and clean, cool little balcony.

Staff were friendly, clean room.

Staff were friendly, clean room.

Clean room

Clean room

Very well kept friendly staff

Very well kept friendly staff

We stayed at this hotel prior to a day of shopping at the Galleria. For our purposes, the location was excellent! The rooms were large and comfy, and the breakfast was good!

We stayed at this hotel prior to a day of shopping at the Galleria. For our purposes, the location was excellent! The rooms were large and comfy, and the breakfast was good!

Balcony nice view, variety of breakfast choices. Everyone was really nice. My only complaint is I heard room doors slamming all during the night. The doors shut so loudly. And I just happen to have some loud teenagers in my floor.

Balcony nice view, variety of breakfast choices. Everyone was really nice. My only complaint is I heard room doors slamming all during the night. The doors shut so loudly. And I just happen to have some loud teenagers in my floor.

Nice breakfast

Nice breakfast

The hotel was staffed with very helpful associates and the room was nice and clean.

The hotel was staffed with very helpful associates and the room was nice and clean.

Check in was quick and easy. The parking felt secure. Breakfast was delicious.

Check in was quick and easy. The parking felt secure. Breakfast was delicious.

Awesome rooms and breakfast

Awesome rooms and breakfast

Room was very clean and well stocked. Very easy to check in and out.

Room was very clean and well stocked. Very easy to check in and out.

Easy and friendly check in. Knowledgeable about area and patient.

Easy and friendly check in. Knowledgeable about area and patient.

Very nice convenient location. The hotel is fresh, modern, very clean. Would definitely consider staying here again.

Great staff. Nice clean room. Good Wifi service.

The staff was friendly. The room was large and very clean. They had great EV parking and the location was great.

Terrible system was down and i waited 30m to check in terrible

Overall everything was great, love it

Clean and spacious room.

Breakfast was set up but we didn't have it today. So I'm not reading that, but everything overall was good. Also, the 6th floor was cut off. So we had to park on the 4th floor that was the only inconvenience

The staff were all helpful and kind. The breakfast was warm and restocked often.

Room was clean and had ample amenities

The night shift staff was very nice, breakfast was good and room was clean and spacious.

Clean room

My room was near the elevator. It wasn't quiet on the first night. During the day, the room service staff are quite loud as they move their carts. The bed sheets and blankets had stains. A quite smelly odor in the bathtub drain. The recipient asked for proof that my blankets had stains like showing him pics of the stained blankets as there is no one available to verify my claim.

Cleanliness elevators dirty blood on wall in bathroom stained couch stained nightstand hair in bed balcony dirty smell smoking

Nice place

Plugged toilet was inconvenient.

No comment

Overall pleased with everything about my stay

Good location, nice clean room etc. However, after paying full price through expedia i was charged an extra $50 on the card i gave them for incidentals even though i didn'tdo anything to incur a charge. Not cool at all.

Great hotel. Safe and nice

Front desk- sort of spotty. I had the sense the idea is to make things more a "self help" approach letting technology interact with you. Breakfast was good! Congrats

I will definitely stay there again !! Enjoyed every second of my time there

Room was perfectly cleaned. I love the kitchenette with the refrigerator. Breakfast is rich with varieties.

Everything was great except breakfast. Food preparation and quality wasn’t up to our expectations.

Sheets smelled bad Front desk ladies are very rude

Spacious, convenient location near Galleria, friendly, secure, comfortable, good size refrigerator and amenities.

Ant infestation in bathroom and bedroom. My husband and I got bit up and the hotel did not move us rooms.

Really enjoyed the balcony. Room was very comfortable; bathroom vanity lighting was very poor. Outdoor noises were no concern; indoor noise was quite something--the doors close very loudly, and people were coming and going, very vocally, through much of the night into the early hours.

Home 2 is so convenient

Good breakfast

Room was very clean and in good repair. Staff was extremely accommodating of an early checkin.

The staff was less than friendly. Her rudeness was shocking. The rest of the stay was great. The morning breakfast worker was lovely.

Clean and quiet. Variety for breakfast.

Room was very clean. Staff was extremely helpful and courteous. We will definitely stay again!

Good decent hotel close to the Galleria

Staff was friendly! Clean room! Breakfast was delicious!

At Check-in, there were "surprise charges" because they weren't declared when purchasing on line. The morning after check in, we could smell that someone was smoking pot close by & we were on the top floor(8th floor). Very sad!

Staff friendly . The hotel was clean and the room are nice and clean

Great stay! Love the balcony, love the area!

We enjoyed our stay. It was a great location and price. Amenities were great and the staff was very friendly.

Our room was clean and spacious. Check-in was pleasant and efficient.

Overall, it was a great experience

Its pretty cool that they supply you with what you need in the kitchen. Room was clean and spacious. Absolutely loved the balcony and the view it came with. I'll be coming back in the near future...

Sweet staff friendly approachable I would stay there again

For us, this wasn't an inconvenience; it was a genuine health hazard. It is irresponsible for a hotel to create an environment so dangerous for guests with medical conditions. Avoid this place if you have any respiratory issues. They clearly prioritize masking odors over guest safety.

Nice hotel. Easy to access. The complimentary breakfast was not great. It was very limited. Coffee was good.

The room looked clean but the room had a had a smell

I love this hotel, convenience close to downtown and airport. Room very clean and friendly staff.

Easy to get around, clean, spacious rooms, great staff

My only suggestion is since this is a dog/pet-friendly hotel that they should be accommodated on lower levels / limited floors. Other pet friendly hotels implement this because is a health and safety precaution. Per Home2 staff, families with pets could occupy any room on any floor. Please revise this in the near future.

Loved the balcony and the front desk staff are so helpful!

I'd really like to have smart TVs in the room so I can watch my own apps.

They were very different types of restaurants, food availability within a ahort distance of the hotel.

Amazing

Yes

The room was spacious clean environment

People agreed not recomeder

Great staff, didn't like having to pay for parking. Will stay here again!

Great

Excellent

Hotel had a great breakfast in the morning.Was nice and clean. Staff was friendly.

It was a very nice place and the room was very nice and the balcony view was GREAT! We will stay there again on our next visit. Thank you.

I don't like breakfast

Loved the room. Had everything we needed on the trip and was bigger than i thought.

Unsafe around the property.

I would stay here again and bring my own pillow :)

We will stay again , nice place

I stayed here before. I did the contactless arrival, it was pretty smooth.

Perfect place for our trip.

Food options were close and great dining experience

Great

Great hotel

movies, transportation

Great

The people are very nice and pleasant. Very helpful although my flight was cancelled and they just held my room (no refund, it wasnt their fault) Overall the property was very clean, nice and well kept. I gave a 4 because the room surrounding bathroom sink. toilet and shower needed a little better cleaning in the corners and area as such. It looks as if rust or something was building up around certain areas.

Love it

N/A

I was very impressed with this property. Everyone that came to visit was like wow this is really nice. It gave an home feel to it. The breakfast was really a shock. Expected just the regular continental breakfast, that was some of the best breakfast I had. I was sending pics of it to other family members that stayed at other hotels in the area and they were saying I want to come down there. Especially once they found out I didn’t have to pay extra for it like some of them had to for theirs. I would most definitely recommend staying here.

This hotel is in a great location. The rooms are very spacious, clean, and quiet. The breakfast was very good and had a lot of options. We felt extremely safe and the building is very secure! I would stay here again anytime!

Very good

the hotel staff was very friendly and the room was nice. I do however feel like the housekeepers need to steam clean the carpeted areas because the carpet wasnt the cleanest

Very clean and quiet area

My entire stay was pleasant. From check in to check out. I loved the digital key. I could open my room door, building doors and enter/exit the parking garage all from my phone. My room was clean and stocked.

Property without anyone caring was crazy to me. I also had a particular clerk that appeared to be annoyed when I went and asked for pool towels. I’m not a big complainer, I know yall will look at these and bring it to their attention. My job does things like this similarly.

Good location

I really like the confort and breakfast

We liked the location and size of room. However multiple times while leaving the garage we could smell marijuana. Not so great with toddlers .

Hhh

The rooms were large and comfortable beds. The shower stall was rather small, but over all a great room for 1 nights stay.

Very clean and comfortable, well maintained and well kept

I stayed for a holiday weekend, and I was more than excited to stay here! It’s literally in the middle of everything. I’m going to come back here everytime I go to Houston.

Fast clean

Everything was great, the only thing was the restroom it had no ventilation fan so it almost felt like a sauna and the 15/per day parking other than that it was great

JUST GOOD

Great stay

Complimentary breakfast with a decent spread. The staff was nice, and parking, though an additional cost per night (I think $15), was covered and had easy access to the lobby and rooms from the garage elevator.

The property was great from check in to check out. Great staff and nice clean rooms.

It’s was a very comfortable room. The only downfall is we didn’t have shampoo or conditioner but other than that it was great!

Bathroom flooded while trying to shower it flooded so bad that it went into the hallway

This hotel was clean. The staff was professional and it is a great location when you’re staying in Houston it is 10 minutes from the Galleria Mall, but it is much cheaper to stay here than stay in the actual galleria. There are great Mediterranean restaurants all around at the level of service was impeccable. Would definitely stay here again.

Great Hotel close to the museums. Great food options near by, clean building, good staff. Great great breakfast options. Parking was $15/day very reasonable compared to others. The pool is located inside which kept us away just because the water is colder. But overall this place is great. Will absolutely stay again.

Pri at the front desk was great!! She was professional, informative, and had a great personality. All the staff I encounter where helpful and friendly. The hotel was very clean(inside and out). The parking and hotel feels secure. The location is accessible to several retail and food places in walking distance. Not far from galleria mall. A nice stay while in Houston.

Everything was ok just wish that the cleaning would improve. And they would offer some water

You can not put makeup on in these rooms as the lighting is bad. The concept of a hotel for families is a clever niche but people with kids wear makeup. I did not know the hotel’s concept when i booked but i would not have thought that a mirror that allowed you to wear makeup was too much to ask for. Thanks

Great stay. Located near places that we planned to visit or needed access to.

This was a last minute booking due to the previous hotel being DISGUSTING! The front desk receptionist was super friendly and welcoming upon our arrival she even apologized to us for the experience we endured from the previous hotel we originally booked with. The breakfast variety was great, close to shopping and restaurants, had a really nice view, and the room was nice and comfortable I will definitely book with Home2 my next visit.

Clean, Quiet, Polite and Caring Staff, Very Convenient, across from CVS Pharmacy and some shops and restaurants.

Breakfast was limited but everything else was wonderful

The hotel was exceptionally clean! We appreciated the parking situation which kept are car safe within the city.

Great customer service, breakfast was good, Nice selection,

The hotel was excellent overall, except for an unpleasant smell in our room—possibly caused by dogs. When we first arrived, we didn’t notice it, likely due to the strong scent of cleaning chemicals. However, by the next day, the odor became noticeable.

Very good for the money. I would recommend. Clean.

A mi a mi familia nos encanto

Surprised and happy with this hotel. Affordable and Figly at the front desk was charming and efficient. The breakfast was free and Fantastic. Quiet too

Spacious room with kitchen

Nice place and surrounding area

Location is not far from the Galleria, almost central to most nearby major attractions.

Hotel was excellent. Bed was very comfortable and sheets were soft and clean.

above me recording me on my balcony while I was taking my own pictures. (absolutely no privacy) there is no bad complaints

Location, location, location! Great place to stay.

Good property and great staff. Loved the lady that did the morning breakfast. This was in March.

Nice

Affordable & safe parking at $15, clean rooms, clean facilities. Breakfast included. Pretty good deal for Houston!

parking $15 only bad thing

Would NOT let me check in remotely, parking is 15.00 per network0

The rooms and property were very clean and new. The parking garage felt very unsafe and twice when walking to car in garage there were large groups smoking weed and blocking driveway. The area around hotel felt very unsafe as well.

Came to a baseball game in Houston, wanted to stay in a safe area and secure parking. This hotel was the right choice!

Everything was fantastic

I arrived into town with special circumstances

Perfect

Not convenient to area attractions as advertised. Dated interior and not the safest location . My request was for : family friendly, safe and near museum district.

Very close to the Galleria mall. Over all a nice one night stay

A safe, friendly place to stay, providing an excellent value for your money.

Great stay but parking garage gate did not work

The bed needed spraying down I could smell the last person that was there.

Property was clean. A very late check in was smooth. Good night’s rest. Quiet. A plus!!

Nonsense

My Daughter was curling my hair and sparks came out the socket hit the dish washer and bounced on my daughter thigh then we had to move to another room because of that its was roaches in two of my family members room front desk was disrespectful except April housekeeping waz horrible i

Very friendly staff. The room had a problem with the toilet but staff quickly addressed it. Overall a great stay.

Front staff was great. Only reason I gave a 4/5 is that they do not enforce the EV parking, there were gas cars parked where there were charging stations, hence couldn’t use these

Service

I had a wonderful time at this establishment. Staff was super helpful and any cleaning I needed was done

Room was spacious and balcony was great to have. We chose it because we like balconies. Convenient to the Galleria and highways.

Neat, tidy, close to many places.

Breakfast could have more options