Hampton Inn Houston-Willowbrook Mall

Very clean nice staff no problems at all

The hotel is old and tired looking

Pool under construction, hotel under construction holes in the ceiling. Very disappointing

Everything was wonderful

Breakfast was not very good

Great

The pool water was super cold, I couldn't enjoy it. It was an indoor pool, aI didn't think it was gonna be so cold. Breakfast was ok, nothing special about it.

The room was in very poor shape, there was no cold water in the bathroom - when the faucit was turned on to cold nothing came out!, the toilet was very hard to flush. The bathroom door was swollen due to moisture and we could not close it. Breakfast was por at best, the selection was very limited and not fresh.

There is construction going on we weren’t aware of .. the ice machines wasn’t working.. the rooms were a bit dusty and outdated … but the water was hot and the air was working great also they charged a ridiculous amount for the deposit when it wasn’t a updated room or amenities

Requested it be cleaned and front desk mentioned they’d get to it. Nothing done in 5 hrs Finally went and had to argue for a room change Unprofessional and rude staff and huge lack of cleanliness

The staff was nice and trying to make accommodations. The property was under construction. No paint on the walls and no light fixtures. The first room I stayed in didn’t have hot water. They moved me to another room and the microwave didn’t work.

The staff was nice and trying to make accommodations. The property was under construction. No paint on the walls and no light fixtures. The first room I stayed in didn’t have hot water. They moved me to another room and the microwave didn’t work.

Parking was good

Don’t stay at this hotel.. It gave me motel vibes.

The room was not cleaned. The toilet had mold. This property is under renovations, which was not advised of prior to booking. Strong paint fumes made it hard to breathe and the banging at 8am made it difficult to sleep. Also, they ran out of food for breakfast.

The staff was very sweet! Mojaco was super sweet and i 100% would come back again just for her alone!

Our floor was under renovation. Work started at 7:00 am. Mudica and noise all day.

Nothing it was in construction The elevator was out of order

Nothing it was in construction The elevator was out of order

I reported to both Expedia and the hotel about the condition of the room and hotel itself. I was not notified the place had so much construction going on. I shared pictures. I was eventually moved to another room after finding mold in the shower, and dirty toilet. The lobby area was under construction and they continued to serve coffee. Dust was present all over. I pointed this out to the staff. Why would they continue to serve coffee with all the dust everywhere? First morning I had to walk over to the next hotel to have breakfast.

Place smelled like weed. Broken elevator. Carpet stains everywhere in carpeted area. Bathroom lock didnt work and the door scraped across the floor.

Place smelled like weed. Broken elevator. Carpet stains everywhere in carpeted area. Bathroom lock didnt work and the door scraped across the floor.

It was good but they should’ve mentioned the renovations and elevator being out of order other than that good stay

It was good but they should’ve mentioned the renovations and elevator being out of order other than that good stay

Hotel is under renovation, staff friendly and helpful.

Hotel is under renovation, staff friendly and helpful.

Very good place to stay in

Very good place to stay in

Hotel was under construction.. tarps hanging everywhere, strong paint smell.. we were not told until AFTER we checked in. Random construction supplies laying around.. bathroom door would not close.

Hotel was under construction.. tarps hanging everywhere, strong paint smell.. we were not told until AFTER we checked in. Random construction supplies laying around.. bathroom door would not close.

Easy check in the staff was great.

Easy check in the staff was great.

Nice and clean So much construction

Nice and clean So much construction

Yes

Yes

Nothing The sheets and towels were filthy

Nothing The sheets and towels were filthy

Hotel was under construction and room smelled and wasn’t thoroughly cleaned

Hotel was under construction and room smelled and wasn’t thoroughly cleaned

Bad

212

212

Many shops nearby

Many shops nearby

Worst motel i have stayed in.

Worst motel i have stayed in.

The room that i reserved was not available..had to get another room that was 40 dollars more.. the shower was broken... just was not a pleasant experience at all...

The room that i reserved was not available..had to get another room that was 40 dollars more.. the shower was broken... just was not a pleasant experience at all...

When we arrived at 10:30 on our arrival date we were greeted with a hotel and lobby in disarray. The night clerk informed us that the hotel was being renovated and that elevators are not working. I personally have Chronic DVT pain and husband with right ankle injuries after 10 surgeries and a torn meniscus in his left knee. We had traveled 4 hours and were exhausted. We decided that we were to exhausted to track down another hotel at that time. We were exhausted, hungry and could not go any more that night. We had already paid in full online and were Not told that we could be fully refunded. (I learned we could have been refunded on Sat night we could have been refunded). So for 2 days we both struggled going up and down stairs walking our service animals and general entry and exiting. Why was it not disclosed that they are in a remodeling period and elevators are down and a full noise remodel is in full swing.

When we arrived at 10:30 on our arrival date we were greeted with a hotel and lobby in disarray. The night clerk informed us that the hotel was being renovated and that elevators are not working. I personally have Chronic DVT pain and husband with right ankle injuries after 10 surgeries and a torn meniscus in his left knee. We had traveled 4 hours and were exhausted. We decided that we were to exhausted to track down another hotel at that time. We were exhausted, hungry and could not go any more that night. We had already paid in full online and were Not told that we could be fully refunded. (I learned we could have been refunded on Sat night we could have been refunded). So for 2 days we both struggled going up and down stairs walking our service animals and general entry and exiting. Why was it not disclosed that they are in a remodeling period and elevators are down and a full noise remodel is in full swing.

Clean

Clean

Very good

The check-in process was fast, with excellent customer service. The property is under construction so the hallways reflect that. I did not expect the room to look so tired and dirty. The carpet was dirty so I was afraid to walk on it without having my feet covered. The covers on the bed were wrinkled and thrown together. There is a restaurant that plays loud music near by so be mindful of that if you’re looking for a good night sleep. The breakfast was ok. The quality of the food could have been better. Due to the construction and dirty room. I would not recommend this property at this time. There are better hotels nearby.

The check-in process was fast, with excellent customer service. The property is under construction so the hallways reflect that. I did not expect the room to look so tired and dirty. The carpet was dirty so I was afraid to walk on it without having my feet covered. The covers on the bed were wrinkled and thrown together. There is a restaurant that plays loud music near by so be mindful of that if you’re looking for a good night sleep. The breakfast was ok. The quality of the food could have been better. Due to the construction and dirty room. I would not recommend this property at this time. There are better hotels nearby.

The hotel is under renovation and smells very musty. While in our room, the towel holder fell of the wall. There was a water leak the night we arrived & the water was shut off during the day for several hours the next day. I'm surprised they are allowing guests during this extensive of a renovation.

The hotel is under renovation and smells very musty. While in our room, the towel holder fell of the wall. There was a water leak the night we arrived & the water was shut off during the day for several hours the next day. I'm surprised they are allowing guests during this extensive of a renovation.

Location and staff Smelled like mildew

Location and staff Smelled like mildew

Is very dusty the room was horrible worst experience at a Hilton branch

Location It was dirty.. I mean the carpet was sticky and gummy.. they had cut out papers on the door with the room numbers on it..My remote didn’t work in my room.. The guy on the night shift didn’t give a damn.. He looked in one drawer for batteries.. There was none.. He didn’t try to accommodate us or nothing..The lady on the day shift found me another remote the day of checkout.. At least she did keep looking until she found an extra one. We stood at the desk 30 mins trying to check in because nobody was there.. The attendant was across the road at another location he claimed..Just not a good hotel for the area.. Then they had the nerve to have a Hilton sign on the desk.. I don’t recommend this hotel AT ALL!

Location It was dirty.. I mean the carpet was sticky and gummy.. they had cut out papers on the door with the room numbers on it..My remote didn’t work in my room.. The guy on the night shift didn’t give a damn.. He looked in one drawer for batteries.. There was none.. He didn’t try to accommodate us or nothing..The lady on the day shift found me another remote the day of checkout.. At least she did keep looking until she found an extra one. We stood at the desk 30 mins trying to check in because nobody was there.. The attendant was across the road at another location he claimed..Just not a good hotel for the area.. Then they had the nerve to have a Hilton sign on the desk.. I don’t recommend this hotel AT ALL!

Disappointed in this location. Toilet and bathtub both dirty. Shower knob was missing. A/C inoperative in public areas.

Disappointed in this location. Toilet and bathtub both dirty. Shower knob was missing. A/C inoperative in public areas.

Hotel looked like it was being renovated not if it was as we didn’t see any workers. Staff was nice and friendly.

Hotel looked like it was being renovated not if it was as we didn’t see any workers. Staff was nice and friendly.

Rooms were clean. Did not get extra sheets ir blanket for the foldout bed. I needed 2 beds, got a king with a sofa bed.

Rooms were clean. Did not get extra sheets ir blanket for the foldout bed. I needed 2 beds, got a king with a sofa bed.

Complely run down.l hotel. Not what we were expecting from Marriott. Not clean and not an 8.6 rated excellent. Stay away until rennovated.

Complely run down.l hotel. Not what we were expecting from Marriott. Not clean and not an 8.6 rated excellent. Stay away until rennovated.

There are renovations in process and the hotel looks closed. Staff are rarely at the desk and you need to call out for them or wait around for them. There was also a homeless man roaming the building.

Noisy motorcycles outside until 3 in the morning. Numbers on clock and thermostat were unreadable. Fan wouldn't stay on so room was hot.

Noisy motorcycles outside until 3 in the morning. Numbers on clock and thermostat were unreadable. Fan wouldn't stay on so room was hot.

The hotel lobby area was nice but the room was very moldy and smelled of it. The room need a complete renovation. It’s terrible. I slept in my clothes and didn’t even get in the shower. I will never stay there again. Also the deposit was $100 for 1 night!!

The hotel lobby area was nice but the room was very moldy and smelled of it. The room need a complete renovation. It’s terrible. I slept in my clothes and didn’t even get in the shower. I will never stay there again. Also the deposit was $100 for 1 night!!

Location more than anything . The person at the check in booth , looked a little lost.

Location more than anything . The person at the check in booth , looked a little lost.

Room was not in it's best condition and room smelled like humidity. pillows were paper thin.

Room was not in it's best condition and room smelled like humidity. pillows were paper thin.

We had to be moved rooms because the first one smelled stongly of mold and there were cockroaches. The second room we were moved to was dirty as well (sticky floors and dirty toilets), and although not as strong, it still smelled of mold.

We had to be moved rooms because the first one smelled stongly of mold and there were cockroaches. The second room we were moved to was dirty as well (sticky floors and dirty toilets), and although not as strong, it still smelled of mold.

The staff was very understanding and helpful, they offered us a next room but it ended up worse than the 1st one. So they transferred me and my family to one of their sister property next door at Homewood Suites by Hilton Willowbrook and it was great. If they were not under renovation, the hotel itself is great and my family and I would have stayed. I would still recommend this property to anyone and the staff are wonderful, they went above and beyond to accommodate us in the best way they could.

They were under renovation and the room we got smelled really bad. The staff was very understanding and helpful, they offered us a next room but it ended up worse than the 1st one. So they transferred me and my family to one of their sister property next door at Homewood Suites by Hilton Willowbrook and it was great. If they were not under renovation, the hotel itself is great and my family and I would have stayed. I would still recommend this property to anyone and the staff are wonderful, they went above and beyond to accommodate us in the best way they could.

Good

Good

So much dust everywhere and my allergies wouldnt stop. Bed was hard as a rock and pillows were terrible

So much dust everywhere and my allergies wouldnt stop. Bed was hard as a rock and pillows were terrible

Worst property ever! Heavy construction in the hotel, not informed about this when booked. Room was dirty. Toilet was a huge issue. No other room. One member of our party booked/needed walk in shower. Told suddenly unavailable when we checked in. Had to walk to a separate property to retrieve breakfast. And the general area seemed unsafe, lots of bars open late. Would love to get a refund, but either way I’m done with Hilton properties.

Worst property ever! Heavy construction in the hotel, not informed about this when booked. Room was dirty. Toilet was a huge issue. No other room. One member of our party booked/needed walk in shower. Told suddenly unavailable when we checked in. Had to walk to a separate property to retrieve breakfast. And the general area seemed unsafe, lots of bars open late. Would love to get a refund, but either way I’m done with Hilton properties.

The hotel is conveniently located by many dining options and shopping. Although the hotel is outdated, not the cleanest room, also there is not any laundry services at the property you have to take your items to their sister hotel that’s located behind this property. The ice machines aren’t properly functioning the breakfast options are limited.

The hotel is conveniently located by many dining options and shopping. Although the hotel is outdated, not the cleanest room, also there is not any laundry services at the property you have to take your items to their sister hotel that’s located behind this property. The ice machines aren’t properly functioning the breakfast options are limited.

My family and I was looking forward to relax by the pool. We was told that the pool was closed and we had to walk next door to use the pool at that hotel. We got there only to see they were remodeling and the pool area wasn’t clean. No pool towels. It was dirt on the floor in the pool area and the pool room felt like a sauna. Either of the hotels had an outdoor patio to sit. Only one bench in front of the hotel. Could be a lot better, I expected more due to the hotel name. The breakfast seems like it was only enough for maybe 2 families. The bed was comfortable and clean. The bathroom was also.

The hotel was fine. It was being remodeled, but it was discounted and the location was important.

The hotel was fine. It was being remodeled, but it was discounted and the location was important.

Stayed in special needs room for 3 nights. Excellent breakfast with variety on eggs and meat. Pool was closed for repairs which was upsetting.

Stayed in special needs room for 3 nights. Excellent breakfast with variety on eggs and meat. Pool was closed for repairs which was upsetting.

There was no shampoo and got it once we requested it. Even then it did not work.

There was no shampoo and got it once we requested it. Even then it did not work.

This property is pretty run down and smells musty. Room also smelled moldy.

This property is pretty run down and smells musty. Room also smelled moldy.

Good

Good

Good stay just old so it gad an old smell

Good stay just old so it gad an old smell

Yes, extremely rude took my reservation. Tried to make me pay for more. My mom died and my dad was in the hospital so I stayed there and did not explain my deposit back and took one of my reservations away.

It was ok, as expected.

It was ok, as expected.

The staff was very accommodating when we had a issue with the bathroom flooding. They were very quick to have the room checked and had a new room saved for us after the event we had to attend. The property seemed old and not updated for some time and low quality for the price. One of our family members rooms smelled like mildew and the first room we stayed in the shower flooded the bathroom causing us to move rooms.

The beds were comfortable!! I enjoyed my stay

The beds were comfortable!! I enjoyed my stay

Horrible front desk service

Horrible front desk service

Everything was fine and I was comfortable

Everything was fine and I was comfortable

I didn't like the smell of the room. The carpet was sticky couldn't walk around with out shoes the shower where broken. Very unhappy with my stay.

I didn't like the smell of the room. The carpet was sticky couldn't walk around with out shoes the shower where broken. Very unhappy with my stay.

Convenient location. The price is a little bit higher than the surrounding area.

Pool Needs updating badly

Very good hotel, very clean

Very good hotel, very clean

It has been great .

It has been great .

Bed was SO hard.

Great experience to a family baseball trip

Great experience to a family baseball trip

House keeping did not clean room and pool was freezing cold.

House keeping did not clean room and pool was freezing cold.

We have stayed at this hotel on other occasions. The staff is nice and we enjoy the breakfast. The hotel is located near several eateries and the mall.

We have stayed at this hotel on other occasions. The staff is nice and we enjoy the breakfast. The hotel is located near several eateries and the mall.

Nice room carpet and drapes a bit dated but clean. Front desk was always friendly. Breakfast was standard.

Nice room carpet and drapes a bit dated but clean. Front desk was always friendly. Breakfast was standard.

Overall not bad but microwave not working, sink did not have hot water

Overall not bad but microwave not working, sink did not have hot water

Was very clean brought my pup and was able to take out at night and felt safe security was riding around.

Was very clean brought my pup and was able to take out at night and felt safe security was riding around.

Great location beside the mall and several good restaurants as well as other entertainment. The hotel rooms are a bit dated. There is no overhead light just multiple lamps. Didn't get a chance to use the pool but it was open. We did enjoy breakfast this stay. We decided to stay here before flying out if IAH. It is close enough to arrive on time for our flight. Thanks for hosting us.

Great location beside the mall and several good restaurants as well as other entertainment. The hotel rooms are a bit dated. There is no overhead light just multiple lamps. Didn't get a chance to use the pool but it was open. We did enjoy breakfast this stay. We decided to stay here before flying out if IAH. It is close enough to arrive on time for our flight. Thanks for hosting us.

Excellent stay from cleanliness to hospitality to customer service...a five star overall rating

Excellent stay from cleanliness to hospitality to customer service...a five star overall rating

Value for the money paid. The coffee was terrible. We had a breakfast in different place.

Room is fine. Decor is a bit dated. No main light, but there are multiple lamps. Shower is fine. Got some much needed rest. Really well situated in regards of food and entertainment.

Room is fine. Decor is a bit dated. No main light, but there are multiple lamps. Shower is fine. Got some much needed rest. Really well situated in regards of food and entertainment.

Good hotel that has a good connection to several restaurants and bars. Next to the mall. Good place to go after arriving to Houston from the airport.

Good hotel that has a good connection to several restaurants and bars. Next to the mall. Good place to go after arriving to Houston from the airport.

Staff was friendly and check in was seamless. The hotel is located in an area that allowed easy travel to and from where we were going during our stay. The room smelled like mildew, the carpet floor in the room was sticky, the shower wasn’t hot, the Blanket on the bed was dirty and had a large melted area, the indoor pool is freezing cold, and the breakfast options were poor quality.

Staff was friendly and check in was seamless. The hotel is located in an area that allowed easy travel to and from where we were going during our stay. The room smelled like mildew, the carpet floor in the room was sticky, the shower wasn’t hot, the Blanket on the bed was dirty and had a large melted area, the indoor pool is freezing cold, and the breakfast options were poor quality.

Front desk staff, the hot breakfast ladies, and cleaning staff were friendly, customer service oriented, and plain wonderful. They are an asset to this property.

Front desk staff, the hot breakfast ladies, and cleaning staff were friendly, customer service oriented, and plain wonderful. They are an asset to this property.

Every thing was close by the mall the movies!

Every thing was close by the mall the movies!

We love Hampton. We did not love this Hampton. Of all the Hampton hotels we've frequented, I'd say this one was the worst. Ice cold pool with no heater, hardly functioning shower, clogged toilet, crumbs on the bed were some of the negatives for our hotel stay. Compared to some of the sketchier hotels out there, I realize these problems could have been much worse, but since our previous stays are usually excellent, this was pretty disappointing for our family. If it would have been longer than a 1 night stay, I probably would have asked for a new room and maybe even some compensation for our issues, but we just got through the stay and moved on.

We love Hampton. We did not love this Hampton. Of all the Hampton hotels we've frequented, I'd say this one was the worst. Ice cold pool with no heater, hardly functioning shower, clogged toilet, crumbs on the bed were some of the negatives for our hotel stay. Compared to some of the sketchier hotels out there, I realize these problems could have been much worse, but since our previous stays are usually excellent, this was pretty disappointing for our family. If it would have been longer than a 1 night stay, I probably would have asked for a new room and maybe even some compensation for our issues, but we just got through the stay and moved on.

The room needs updated, the carpet feels sticky, the smell is moldy. And my back is broken from the bed that is DEFINITELY not Hampton quality.

The room needs updated, the carpet feels sticky, the smell is moldy. And my back is broken from the bed that is DEFINITELY not Hampton quality.

Stayed one night after flying in late to Houston. This hotel is right at the mall, and a close drive to many restaurants. Was clean and beds were comfortable. Breakfast was really good and got us ready for our long drive in the morning.

Stayed one night after flying in late to Houston. This hotel is right at the mall, and a close drive to many restaurants. Was clean and beds were comfortable. Breakfast was really good and got us ready for our long drive in the morning.

I have stayed at this property several times when visiting my kids in Houston. It's always been clean and well taken care of and the staff have always been helpful and cheerful.

I have stayed at this property several times when visiting my kids in Houston. It's always been clean and well taken care of and the staff have always been helpful and cheerful.

I did like the space in the lobby . I didn't like the outside was dirty and lots of cigarettes bu

I did like the space in the lobby . I didn't like the outside was dirty and lots of cigarettes bu

Staff was nice enough to offer early check in however the only room available was a designated disabled person room which was unclean with a staunch odor of urine. In addition we were told because our stay was during a holiday that housekeeping services were not available. The entire purpose of a hotel is to facilitate the needs of guests during the entire stay regardless of a holiday or not and the rooms should be clean regardless of it being a disabled person designated room or not. People travel and utilize hotels especially during the holidays so to say the least, I would never recommend this hotel to anyone.

Staff was nice enough to offer early check in however the only room available was a designated disabled person room which was unclean with a staunch odor of urine. In addition we were told because our stay was during a holiday that housekeeping services were not available. The entire purpose of a hotel is to facilitate the needs of guests during the entire stay regardless of a holiday or not and the rooms should be clean regardless of it being a disabled person designated room or not. People travel and utilize hotels especially during the holidays so to say the least, I would never recommend this hotel to anyone.

The inside of the hotel smells like mildew. The halls and the rooms smelled disgusting and like they were mopping with old mop water. Someone ordered door dash on Friday and the dasher left it outside of our room door we told the lady at the front desk that it wasn’t ours and her response was she didn’t even see the dasher come in the building with the delivery. Needless to say that food stayed in the hallway in front of our door our entire stay there. So that furthermore tells me that the hotel is not being cleaned as it should. Other than the cleanliness of it and the old mildew and mold smells it is in a great location.

The inside of the hotel smells like mildew. The halls and the rooms smelled disgusting and like they were mopping with old mop water. Someone ordered door dash on Friday and the dasher left it outside of our room door we told the lady at the front desk that it wasn’t ours and her response was she didn’t even see the dasher come in the building with the delivery. Needless to say that food stayed in the hallway in front of our door our entire stay there. So that furthermore tells me that the hotel is not being cleaned as it should. Other than the cleanliness of it and the old mildew and mold smells it is in a great location.

Everything was nicely

Everything was nicely

Took me an hour to check in due to "technical difficulties" but it seems like the staff wasn't trained well.

Location

The staff was not welcoming. There were 3 people behind the desk and the worker who checked me in had to be told to “check her in” .

The staff was not welcoming. There were 3 people behind the desk and the worker who checked me in had to be told to “check her in” .

Left early came back late. Little chance for activities. However, appreciated the quite and comfort of the hotel

Left early came back late. Little chance for activities. However, appreciated the quite and comfort of the hotel

This propery was fair. However, I've stayed at better for the price.

This propery was fair. However, I've stayed at better for the price.

I loved the location right next to the mall, and the comfortable beds. The room seemed very humid. It was plenty cool, but felt wet.

To much mold everywhere

To much mold everywhere

Convenient location

Convenient location

I had four rooms seven people at the pool the guy at the front desk was rude explain to me I can only have three towels even though I had seven people swimming

I had four rooms seven people at the pool the guy at the front desk was rude explain to me I can only have three towels even though I had seven people swimming

The floors were sticky and gross, but everything else was fine.

The floors were sticky and gross, but everything else was fine.

Everything was great checking was fast and easy . The gentleman at desk was pretty cool and had us on our way to room in less the 5 mins . Upon getting to room as i had read on reviews furniture is slightly out dated and room was musty like humid carpet . Bed is comfty .. and breakfast is just the best 👌 plenty to choose from , pool was okay found out that id would rather swim outside instead indoor still a cool pool. So much to do aound here .. i would recommend

Everything was great checking was fast and easy . The gentleman at desk was pretty cool and had us on our way to room in less the 5 mins . Upon getting to room as i had read on reviews furniture is slightly out dated and room was musty like humid carpet . Bed is comfty .. and breakfast is just the best 👌 plenty to choose from , pool was okay found out that id would rather swim outside instead indoor still a cool pool. So much to do aound here .. i would recommend

When I booked I needed a accessibility for a wheelchair. They told me when we got there that the ac was not working on all the rooms they had. In my stay could not take a bath because it is hard for me. Overall the room was clean.

When I booked I needed a accessibility for a wheelchair. They told me when we got there that the ac was not working on all the rooms they had. In my stay could not take a bath because it is hard for me. Overall the room was clean.

Great stay !

Great stay !

I checked in on the ground floor, near the swimming pool. The bedroom was very damp and had an unpleasant smell. There was no bath soap during my stay, even though I informed the reception. The floor was very damp and very uncomfortable, the air conditioner was not cold enough.

I checked in on the ground floor, near the swimming pool. The bedroom was very damp and had an unpleasant smell. There was no bath soap during my stay, even though I informed the reception. The floor was very damp and very uncomfortable, the air conditioner was not cold enough.

Okay service

Okay service

It was a little confusing because and other hotel is in the driveway you have to take so you have to drive around to the backside. I didn’t know that Hilton bought the Hampton Inn franchise so that was a little confusing but the front desk evening staff were SUPER KIND and VERY HELPFUL when I needed a late check out after getting back to the hotel being at the hospital. They were the best thing about the hotel.

It was a little confusing because and other hotel is in the driveway you have to take so you have to drive around to the backside. I didn’t know that Hilton bought the Hampton Inn franchise so that was a little confusing but the front desk evening staff were SUPER KIND and VERY HELPFUL when I needed a late check out after getting back to the hotel being at the hospital. They were the best thing about the hotel.

It was great

It was great

Excellent customer service

Excellent customer service

I would definitely recommend staying at this location especially if you’re just visiting the city. Great location, indoor pool, clean, and awesome free breakfast.

I would definitely recommend staying at this location especially if you’re just visiting the city. Great location, indoor pool, clean, and awesome free breakfast.

Super close to all the areas.

Super close to all the areas.

Easy and convenient location. No frills and an average stay. Room did smell like smoke. Breakfast was crowded because it was a small area with not a ton of options. I decided to go across the street for coffee.

Easy and convenient location. No frills and an average stay. Room did smell like smoke. Breakfast was crowded because it was a small area with not a ton of options. I decided to go across the street for coffee.

The hotel was very pleasant and in a convenient location but the carpets in the rooms really need to be deep cleaned.

The hotel was very pleasant and in a convenient location but the carpets in the rooms really need to be deep cleaned.

Staff was great. Room was clean. Breakfast was not good but we didn’t care about that. Lots of restaurants nearby and easy access to the mall. Only thing I did not like was the room smelled like cigarette smoke. For that reason I won’t stay here again.

Staff was great. Room was clean. Breakfast was not good but we didn’t care about that. Lots of restaurants nearby and easy access to the mall. Only thing I did not like was the room smelled like cigarette smoke. For that reason I won’t stay here again.

Room was clean, bed was comfortable but pillows were horrible. Staff at check in/out not so friendly. Pool was out of service entire stay and no jacuzzi at this location

Room was clean, bed was comfortable but pillows were horrible. Staff at check in/out not so friendly. Pool was out of service entire stay and no jacuzzi at this location

Excellent

Excellent

Staff was very unhelpful never & never came to clean room

Staff was very unhelpful never & never came to clean room

Stay was good

Great

She offered promp services. Convient location if your going to the Willowbrook Mall or Whiskey River bar in the area.

I love how customer service was on point and was ready to help and service my family.

Clean and quiet

Todo muy limpio

I reserved for three people and got a room with a King bed only. Neither the hotel or Expedia could solve the problem without more than doubling my rate. Other than that it was fine.

Wonderful staff and safe place to stay with family. Their indoor pool was enjoyable and breakfast was as well.

Horrible stay room was nasty didn’t enjoy my one day stay when I booked two

This hotel exceeded my expectations. There’s tons of places to eat to shop that are walkable distances. Very close to the mall. The Willowbrook mall is very nice. They have a variety of shopping. The hotel staff was very kind over the top. They gave you water bottles and chips when we checked in and they even let us in early because our flight was super early. I appreciate the kindness. I would definitely stay again if you’re thinking of booking definitely book! Just want to say the breakfast is top-notch probably the best breakfast I’ve had at a hotel

My colleague and I each had our own room - both of which smelled very musty - The hotel is not at all up to the typical Hampton Inn standards

Clean , good service.

The hotel was always clean, staff was friendly and i had aver enjoyable experience feom checking to check out. Will definitely visit their facilities again.

Tolit wouldn't flush water in sink won't go down

I had a 2 night stay at this hotel and I was very pleased. Everything from check in, cleanliness, noise level, to check out was great. Believe me I check out these things as soon as I check in. This was my first trip to Houston and Hampton Inn made my stay comfortable. I’d stay here again without hesitation.

The staff are ok but the cleaning ladies are very rude to me and my kids, the bathroom was dirty and the carpet was not smelling good , I told the cleaning lady several times and she said she doesn’t do rooms on weekends, I ask for the stuff and had to clean it myself, I’m very disappointed in their behavior towards me , I’m not sure if it’s because I’m black , because I see how well they treated the other white families with kids.

Everything was great

I really liked breakfast. It was delicious and healthy. Thanks for having a clean property

No turn down service between our stay. They only clean when you check out. Had to ho get more toiletries and towels between days. Not what we expected.

The property is on fair conditions, but they assign us to a dirty room

Location was very convenient

Clean and convenient to alot of restaurants and shopping centers.

We had a short stay that was satisfactory.

The front desk attendant was very helpful!

The whole purpose of stay was to use pool. Find out after checkin that it was closed. I brought kids to hotel from within city just for this reason.

Great experience overall! Room and bathroom were freshly cleaned and check in was easy.

Property was clean, staff was professional, friendly, and helpful. But room had a little odor, even the new room I was relocated too.

highly recommend

Kyle, at the front desk, was excellent. Very nice and helpful, amazing customer service.

The hotel was great, but didn't sleep well due to kids running the halls and the room above us being extremely noising until the early morning hours – super frustrating!