Best Western Premier Houston Northwest - Willowbrook

Everything is clean and peaceful .

Clean , quiet..

The rooms were well-kept. Breakfast was convenient. We enjoyed our stay overall and would return.

Beds were just okay. Pillows and bedding were fine, but the mattresses seemed hard and kinda worn out. Breakfast was pretty good. Some different options each day, which was nice. Like that it’s included in the price. What they do not tell you about this location is that it sits next door to and adult entertainment business. Not what you want to see next to your hotel. Also, they start cleaning rooms pretty early. They use a large vacuum with a really long hose. That vacuum is very loud and always in the hallway. Don’t plan on sleeping in.

breakfast was ok nothing special about it and the location to other restaurants was great. Why are the beds so HARD it was like sleeping on box springs, that was the worst part of staying here.

N/a Staff was rude and was racist to my family . Made us feel very unwelcome, we was harassed our entire stay

Clean rooms, very nice staff. Excellent breakfast.

Charged me a fee that I didn’t need to be charged and never gave me a refund

The room was clean, the staff were friendly, plenty of parking. Breakfast is available but we didn't go down to eat. I'll definitely stay there again.

Exceptional

Easy to find, clean, no problems Wish I could have had more clean towels and covers for my group

Easy to find, clean, no problems Wish I could have had more clean towels and covers for my group

Always a great stay

Exceptional

Nothing! Pool area outdated not well taken care of Racist staff! Any African American that entered the lobby they were harassed and questioned what room they were in the followed children and questioned them !

Nothing! Pool area outdated not well taken care of Racist staff! Any African American that entered the lobby they were harassed and questioned what room they were in the followed children and questioned them !

No issues. Happy with room and breakfast. Would come back. Location.

No issues. Happy with room and breakfast. Would come back. Location.

Love staying here!

Very good

This hotel is nice and kept well. Staff is friendly.

This is the fourth time I have stayed at this hotel, and the experience is always positive. The rooms are excellent, the breakfast is high-quality, and the staff are courteous. Thank you—I will definitely be back.

The parking lot was very well lit for safety. The sign at the entrance says you need your room key after 10 pm but that was not the case. Saw some sketchy individuals come in after 10 pm that you know were not staying there. Strip club was just across the street so wasn’t crazy about that… The bed was very hard. My wife and Did not sleep well those nights. They need to invest in bed toppers to make it more comfortable. The breakfast was good and fresh. Although it was well kept and clean we will not be staying there again.

Good breakfast

Great breakfast.

Very good

was very clean and friendly customer service nothing

Exceptional

was very clean and friendly customer service nothing

Great for business, friendly staff, breakfast and close to training facility

Clean room, and spacious!

Employees was very rude. I had 5 in my room 2 adults 3 kids 14,14, and 13. We asked for towels and wash cloths after we turned in the dirty ones and they didn’t want to give us any. Thank God I brought a few of my own from home

Love everything about this hotel

Everything All was well

Everything All was well

There was an open juice left in the mini fridge and there was no shampoo in the bathroom. Need to do better. Besides that everything else was good.

Exceptional

Exceptional

Nice clean room

The tv options had tubi and microwave My sheets a red stain on them

The tv options had tubi and microwave My sheets a red stain on them

It was nice There was pool and me and my guest were excited to use it and it was closed the entire stay and I would have liked to be told ahead of time so I could have booked another hotel

It was nice There was pool and me and my guest were excited to use it and it was closed the entire stay and I would have liked to be told ahead of time so I could have booked another hotel

Exceptional

It was a little too ducked off from everything

The $100 deposit.

Place been clean and very nice people working there.. Nothing dislike

Staff was very rude to guest. Breakfast is only 1 hour from 8 am to 9 am. Pool was out of order. Tv keep going out.

We didn't spend very much time here except for showing and sleeping but they accommodated us just fine. Nothing spectacular, but it was exactly what we needed

Booked because they have a pool and it wasn't open and there was no notice.

The property was clean and the breakfast great

Good

This hotel was so incredible. I felt so at home here. The environment itself was amazing, easy access to the freeway, and all the eats and shopping you want is literally in walking distance!!! The breakfast was exceptional ? and I would like that to thank the omelette lady that makes the most meaty and vegetable omelette I've ever eaten!!!! Thank you Best Western Ashton for an amazing stay. Looking forward to staying with you guys again!!!

Hotel was clean, good price, breakfast was decent not many options, only one ice machine, bad lighting in the bathroom but other than that good hotel for the price if your there for a quick weekend.

Clean and quiet

The Hotel itself was nice and clean. Staff, not so welcoming. I had a very bad check-in experience. I was very transparent that I needed to add extra guests. I explained that plans changed. I was willing to pay the extra fee but the clerk made is seem like I was being a major inconvenience. Stated he needed to call his boss. Once boss approved, I was charged an extra $30 per night. I walked out to get my family and luggage. When I entered, clerk was waiting at the elevator and aggressively approached me stating that I lied about how many guests I was having. We had a bit of an argument about our conversation. He then walked to his computer and realized he did charge me correctly, according to the number of added guests. He did not apologize. He just let us go on our way. He was very rude. This was the worst hotel experience I have ever had. This will be the last time I stay at a Best Western.

There was people parking from across the street inside the hotel parking lot. There's a gentleman's club across the street and stayed up late outside. Staff was very picky and not very friendly. Although the rooms were nice and comfortable and clean.

The breakfast was good, there were several hot items to choose from, as well as other options. The room was clean and spacious. The staff was friendly and courteous. The only problem we encountered was the people in the room next to us were extremely noisy, to the point where we could not sleep. We did report this to the front desk, and they did address the situation. We were given a later check out time so we could get some rest. We really appreciated that.

Everything was neat and had plenty of towels ! Staff was very helpful

Clean room friendly staff and good amenities

Clean room friendly staff and good amenities

Need to have pots and pans in room

Room was clean , lobby was clean !! Staff was nice

Room was clean , lobby was clean !! Staff was nice

Front desk staff were friendly and room was clean, and comfortable bed.

Front desk staff were friendly and room was clean, and comfortable bed.

The decor from lobby to dining hall was so inviting and modern The staff was friendly and welcoming

The decor from lobby to dining hall was so inviting and modern The staff was friendly and welcoming

The staff was very welcoming. Room was clean and the breakfast was really good.

The staff was very welcoming. Room was clean and the breakfast was really good.

Clean rooms and ready-made breakfast.

Clean rooms and ready-made breakfast.

Friendly staff, clean rooms, great breakfast, comfortable beds N/A; Everything was beyond exceptional

All was fine

The hotel staff was great and a clean property. Great location near plenty of restaurants and mall.

The hotel staff was great and a clean property. Great location near plenty of restaurants and mall.

plenty of parking available, room was clean and bed was comfortable. good breakfast also.

plenty of parking available, room was clean and bed was comfortable. good breakfast also.

0

Location was great.

Location was great.

Staff seems micro aggressive , room and property was very clean and organized.

Staff seems micro aggressive , room and property was very clean and organized.

I enjoyed my stay it was clean and quiet, also the young lady at front desk was nice and helpful.

I enjoyed my stay it was clean and quiet, also the young lady at front desk was nice and helpful.

Clean room, nice staff

Clean room, nice staff

The staff was nice and accomodating. Check in was quick. Some of the breakfast was cold. The elevator was noisy. The shower head came off when trying to adjust it. Some areas near the coffee/microwave was dusty. Overall, it was a good stay!

The staff was nice and accomodating. Check in was quick. Some of the breakfast was cold. The elevator was noisy. The shower head came off when trying to adjust it. Some areas near the coffee/microwave was dusty. Overall, it was a good stay!

Do not stay here!!!

Do not stay here!!!

Everything was fine

Everything was fine

Friendly service!

Friendly service!

Paid for breakfast but did not get because you can’t take your breakfast back to your room

Paid for breakfast but did not get because you can’t take your breakfast back to your room

The room and amenities are okay. I took off one star for the following reasons: (1) the building is not sound proof as you can hear and feel the tumbling on the floor when people are walking, and (2) the front desk service was not good at checked in. He was unfriendly & not given any info about the facility at all.

The room and amenities are okay. I took off one star for the following reasons: (1) the building is not sound proof as you can hear and feel the tumbling on the floor when people are walking, and (2) the front desk service was not good at checked in. He was unfriendly & not given any info about the facility at all.

Excellent facility and easy access from 249. Will stay again

Excellent facility and easy access from 249. Will stay again

This hotel is beautiful with a variety of hot breakfast options and delicious coffee. We loved our king suite with a mini stocked kitchen and separate living room for the kids. The website said we could request a crib. The front desk said they didn’t have any cribs. I had to go down to the front desk and request linens for the sofa bed for the kids. Otherwise the hotel is great!

This hotel is beautiful with a variety of hot breakfast options and delicious coffee. We loved our king suite with a mini stocked kitchen and separate living room for the kids. The website said we could request a crib. The front desk said they didn’t have any cribs. I had to go down to the front desk and request linens for the sofa bed for the kids. Otherwise the hotel is great!

Hi My name is Diamond Ellison Me and my boyfriend comes to this Hotel every other weekend to spend time together and just simply escape our busy schedules it’s a great place to stay at Everybody nice No complaints really at all I love the staff there

Hi My name is Diamond Ellison Me and my boyfriend comes to this Hotel every other weekend to spend time together and just simply escape our busy schedules it’s a great place to stay at Everybody nice No complaints really at all I love the staff there

The room was amazing! Way more space than we were expecting! Breakfast was 10/10. The room was spotless when we arrived and check in was very smooth! When we come back to this area, we will stay here again!

The room was amazing! Way more space than we were expecting! Breakfast was 10/10. The room was spotless when we arrived and check in was very smooth! When we come back to this area, we will stay here again!

The room was in good condition. The staff is nice. Breakfast was decent. The walls are thin so you can hear everything in the rooms next to you. The elevator sounds like it’s on its last leg.

The room was in good condition. The staff is nice. Breakfast was decent. The walls are thin so you can hear everything in the rooms next to you. The elevator sounds like it’s on its last leg.

Don’t charge for parking, !!!never been charge for parking. Parking should be free it is everywhere else.

Don’t charge for parking, !!!never been charge for parking. Parking should be free it is everywhere else.

Room Clean and good breakfast

Room Clean and good breakfast

They guy at the front desk was kinda rude and literally changed me for everything

They guy at the front desk was kinda rude and literally changed me for everything

I loved everything about this stay!

I loved everything about this stay!

The rooms were spotless, the staff was great and the breakfast was awesome!

The rooms were spotless, the staff was great and the breakfast was awesome!

Friendly staff

Friendly staff

Good breakfast options. Clean hotel friendly staff

Good breakfast options. Clean hotel friendly staff

Cleanliness as always of the rooms

Cleanliness as always of the rooms

The rooms and selection were the best part of the stay.

The rooms and selection were the best part of the stay.

the check in took forever, the receptionist couldnt figure out how to use the computer or the copier

the check in took forever, the receptionist couldnt figure out how to use the computer or the copier

I stayed there before with family. So I know it was a good place. Nothing at all

decor and comfy beds and service was nice too checkout at 11 ...and $100 deposit for one rm

Strip club right across the street and all the ghetto people were coming in the lobby. We were there for a softball tournament and had a bunch of 16 year old girls. And on top of that, they mess with my credit card and I had multiple charges. Got resolved a week later, but tied up my line of credit.

Strip club right across the street and all the ghetto people were coming in the lobby. We were there for a softball tournament and had a bunch of 16 year old girls. And on top of that, they mess with my credit card and I had multiple charges. Got resolved a week later, but tied up my line of credit.

The staff was beyond rude. My room had cockroaches, and we cut our reservation early because of this! Breakfast was suppose to be served until 9am. At 830 there was nothing left and they weren't making any more. I had a guest come visit and was yelled at by staff about only have three people on my reservation. Mind you my friend didnt stay they were just there to help because im in a wheelchair. Their were 3 on pur reservation but they would only allow us 2 towels at a time. There were no towels for the pool. The pull out couch had no bedding at all we had to go get some from the front desk they wouldn't bring it up for us. You could definitely tell they are cost conscious because you weren't even allowed to take your breakfast upstairs so they can assure who is eating it. It was crazy stuff like this.

I like the location, the cleanliness of the facility and the politeness of the staff I like everything about the property

Anytime I come in from the truck. This is my hotel great staff great rooms safe and always clean

Anytime I come in from the truck. This is my hotel great staff great rooms safe and always clean

The first desk staff at check was very rude and were acting made us feel very uncomfortable not wanted there but other then that everything else was great

My room was nice. The hotel was quiet and relaxing. The staff was friendly and the hotel was very clean.

My room was nice. The hotel was quiet and relaxing. The staff was friendly and the hotel was very clean.

We did not get to do breakfast because doesn’t start till 7 on weekends, 6 during week. Charging extra for children 12 and over is ridiculous. They can’t reserve their own room they should not have to be paid extra for.

We did not get to do breakfast because doesn’t start till 7 on weekends, 6 during week. Charging extra for children 12 and over is ridiculous. They can’t reserve their own room they should not have to be paid extra for.

Reasonable price, large room

Reasonable price, large room

The Hotel is very confortable and location good The breakfast not to good, always the same thing, sometimes cold food

Breakfast was bland

Breakfast was bland

Overall very nice and nice stay. just those two items…

Overall very nice and nice stay. just those two items…

It was.good

I was not pleased with my stay for multiple reasons…. They charge you extra for having guest in a space that you have paid for; regardless of their length of stay. Only “registered” guest are allowed to get in the pool; although he claims that wasn’t why he was charging me... The front desk clerk didn’t know the difference between a face towel and a hand towel; when I asked for more after being charged for my guests.. ones that my king suite room could accommodate… I asked him was the hand towel the smallest towel he saw… he lied and said yes… I literally had to go to the room and get an example to show him what I was referring too.. The welcome text also had multiple typos in my name; even after being given my license; not a very warm, welcoming feeling at all.

I was not pleased with my stay for multiple reasons…. They charge you extra for having guest in a space that you have paid for; regardless of their length of stay. Only “registered” guest are allowed to get in the pool; although he claims that wasn’t why he was charging me... The front desk clerk didn’t know the difference between a face towel and a hand towel; when I asked for more after being charged for my guests.. ones that my king suite room could accommodate… I asked him was the hand towel the smallest towel he saw… he lied and said yes… I literally had to go to the room and get an example to show him what I was referring too.. The welcome text also had multiple typos in my name; even after being given my license; not a very warm, welcoming feeling at all.

awful

awful

Then, housekeeping must not have finished our room. There was trash in the bathroom cubby and no toiletries at all. There was little toilet paper and no tissue at all. I called to tell them about it and he was only concerned with whether or not we had a luggage cart in our room. We had to walk down and get all towels, toiletries, toilet paper, and tissue. Then half of our keys didn’t work. The workout room smells moldy, which also can’t be good. There were no towels at the pool,

Then, housekeeping must not have finished our room. There was trash in the bathroom cubby and no toiletries at all. There was little toilet paper and no tissue at all. I called to tell them about it and he was only concerned with whether or not we had a luggage cart in our room. We had to walk down and get all towels, toiletries, toilet paper, and tissue. Then half of our keys didn’t work. The workout room smells moldy, which also can’t be good. There were no towels at the pool,

I really enjoy staying at this hotel and this was my fifth stay.

I really enjoy staying at this hotel and this was my fifth stay.

I paid for hotel and they told me I get was holding my card 100 for accidentally fee it will be release then I check with my bank and they charge me 97 for my room for no reason there was no damage or nothing I left the room clean they told me my 100 will be release but it wasn’t I had to dispute it my bank I will never use this hotel again

I paid for hotel and they told me I get was holding my card 100 for accidentally fee it will be release then I check with my bank and they charge me 97 for my room for no reason there was no damage or nothing I left the room clean they told me my 100 will be release but it wasn’t I had to dispute it my bank I will never use this hotel again

My room was at the ground floor, and it was noisy all night long. I was able to slept only 3 hours. Also, AC filter wasn’t clean , got allergies next day.

My room was at the ground floor, and it was noisy all night long. I was able to slept only 3 hours. Also, AC filter wasn’t clean , got allergies next day.

The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.

The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.

Sofa bed with food crumbs

Sofa bed with food crumbs

Overall good

Overall good

TV not working in the room. Breakfast should be extended to 10am.

TV not working in the room. Breakfast should be extended to 10am.

We had a good experience overall with one minor hiccup that was resolved.

We had a good experience overall with one minor hiccup that was resolved.

My first time staying at a Best Western.. I love the spacious rooms.. my only complaint is that you couldn’t take your breakfast to your room, I had my 76 year old mom with me in another room and she didn’t want to come down and eat breakfast down is the lobby.. And that should be a choice of a paying customer…

My first time staying at a Best Western.. I love the spacious rooms.. my only complaint is that you couldn’t take your breakfast to your room, I had my 76 year old mom with me in another room and she didn’t want to come down and eat breakfast down is the lobby.. And that should be a choice of a paying customer…

Not going to lie room was excellent service not. The staff was stingy on certain items. If you needed extra towels or covers they’re going to ask what you need it for. Be careful if you have visitors just to see you for a couple of minutes or hours you might get charged for having extra. Recommend solo only

Not going to lie room was excellent service not. The staff was stingy on certain items. If you needed extra towels or covers they’re going to ask what you need it for. Be careful if you have visitors just to see you for a couple of minutes or hours you might get charged for having extra. Recommend solo only

The staff communication is horrible

The staff communication is horrible

Safe but has an adult entertainment club beside it

Safe but has an adult entertainment club beside it

Clean great service

Clean great service

I didn't like the smell in lobby. Everything else was good

I didn't like the smell in lobby. Everything else was good

Water pressure is super weak

Water pressure is super weak

Nice hotel over all, room clean and nice, comfortable beds, great service. Conveniently located, close to restaurants and shopping.

Nice hotel over all, room clean and nice, comfortable beds, great service. Conveniently located, close to restaurants and shopping.

The hotel itself was okay. There were some roaches in the room, which we took care of. The manager was not so great. There were unexpected fees, which we had to pay regardless of whether we agreed or not. I don't know if I'll stay here again.

The hotel itself was okay. There were some roaches in the room, which we took care of. The manager was not so great. There were unexpected fees, which we had to pay regardless of whether we agreed or not. I don't know if I'll stay here again.

I have stayed at this hotel several times and have not been disappointed.🤗

I have stayed at this hotel several times and have not been disappointed.🤗

Clean, comfortable and better than average breakfast. Would stay here again.

Clean, comfortable and better than average breakfast. Would stay here again.

When asked for extra pillows, he said there were none. He managed to find one and told us that guests brought their own pillowcases when extras were needed. (Due to a medical condition, it is necessary to almost sit up to sleep & not always possible to travel with extras). The water was lukewarm at best - his response was the water is hot. The clock radio had a USB port but the radio did not work - his response was there is nothing wrong with the radio. We were not complaining but thought management would want to address the problems for the next guest.

When asked for extra pillows, he said there were none. He managed to find one and told us that guests brought their own pillowcases when extras were needed. (Due to a medical condition, it is necessary to almost sit up to sleep & not always possible to travel with extras). The water was lukewarm at best - his response was the water is hot. The clock radio had a USB port but the radio did not work - his response was there is nothing wrong with the radio. We were not complaining but thought management would want to address the problems for the next guest.

It was pleasant!

It was pleasant!

Nice hotel

Nice hotel

Overall our stay was great. Room was clean. I didnt appreciate getting charged for extra occupants. I don't think i have ever been charged for extra occupants. Also, no extra toilet paper in room. I guess you would have to request it.

Overall our stay was great. Room was clean. I didnt appreciate getting charged for extra occupants. I don't think i have ever been charged for extra occupants. Also, no extra toilet paper in room. I guess you would have to request it.

Cleanliness of the hotel was great, and the air conditioning worked efficiently

Cleanliness of the hotel was great, and the air conditioning worked efficiently

The staff was very unprofessional and was trying to charge me for a guest sitting in the pool area with me. My guest did not get in the pool, only sat at the table with me. When getting breakfast the lady in the dining area kept staring at my kids while they were fixing their food. Then she started following my kids around even though they were being supervised by me and their father. She would stand right behind them while fixing their food and after my daughter finished fixing her waffles and added chocolate syrup the lady took the syrup and put it in the kitchen. The cameras can be checked to verify this information.

The staff was very unprofessional and was trying to charge me for a guest sitting in the pool area with me. My guest did not get in the pool, only sat at the table with me. When getting breakfast the lady in the dining area kept staring at my kids while they were fixing their food. Then she started following my kids around even though they were being supervised by me and their father. She would stand right behind them while fixing their food and after my daughter finished fixing her waffles and added chocolate syrup the lady took the syrup and put it in the kitchen. The cameras can be checked to verify this information.

Love this hotel. It’s convenient, clean and comfortable. Stayed her a few times .

Love this hotel. It’s convenient, clean and comfortable. Stayed her a few times .

Nice average hotel

Nice average hotel

The hotel was clean and it was good for our stay.

The hotel was clean and it was good for our stay.

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Kitchen was advertised but no cookware in room. Front desk told me the rooms are not supplied with cookware. All guests bring their own lol. Asked a different person on a different day, cookware was brought to the room. Had to ask for a cork opener. Pool was under construction. I was refused an early check out after experiencing bad service after 5 nights.

Kitchen was advertised but no cookware in room. Front desk told me the rooms are not supplied with cookware. All guests bring their own lol. Asked a different person on a different day, cookware was brought to the room. Had to ask for a cork opener. Pool was under construction. I was refused an early check out after experiencing bad service after 5 nights.

Everything was great nice workers good breakfast

Everything was great nice workers good breakfast

From check-in, we felt unwelcome. After verifying our party of six, we were stopped by the front desk staff and manager because a stranger we didn’t know entered the elevator with us. We were questioned suspiciously and made to feel uncomfortable for no reason. In the room, the beds were smaller than advertised, and the fridge was not full-sized as described. There was no bedding provided for the pullout couch, and when we requested it, we were told to pick it up ourselves. We were given only a bedsheet, a small blanket, and one pillow. When we asked for another pillow, the staff acted frustrated, and the manager rudely said, "If you're unhappy, you can leave. I don't care if you report me or write a review." To make matters worse, there were only two towels provided for six people. Even after asking for more, we only received two additional towels. This level of rudeness and poor customer service was shocking and unacceptable, especially from a brand like Best Western. We expected much better and hope management takes serious action to improve guest experiences.

From check-in, we felt unwelcome. After verifying our party of six, we were stopped by the front desk staff and manager because a stranger we didn’t know entered the elevator with us. We were questioned suspiciously and made to feel uncomfortable for no reason. In the room, the beds were smaller than advertised, and the fridge was not full-sized as described. There was no bedding provided for the pullout couch, and when we requested it, we were told to pick it up ourselves. We were given only a bedsheet, a small blanket, and one pillow. When we asked for another pillow, the staff acted frustrated, and the manager rudely said, "If you're unhappy, you can leave. I don't care if you report me or write a review." To make matters worse, there were only two towels provided for six people. Even after asking for more, we only received two additional towels. This level of rudeness and poor customer service was shocking and unacceptable, especially from a brand like Best Western. We expected much better and hope management takes serious action to improve guest experiences.

I when to see my family there, and we have excellent time in the hotel, the best time,I will come back definitely.

I when to see my family there, and we have excellent time in the hotel, the best time,I will come back definitely.

👍

👍

iT WAS NICE & PLEASANT STAY, HOWEVER THERE ARE NO PUBLIC TRANSPORT & CANT WALK AROUND HOTEL. DINING OPTION PROVIDED WOULD BE GREAT.

Great hotel,

Everything was amazing. The front desk clerk was friendly and helpful. The room was very comfortable, the bed was awesome, we didn’t want to leave. The room was clean, and the decor was nice. The cleanliness was throughout the hotel. We also appreciate the well lit parking lot. Hotel is highly recommended. We will be back!

Mr Makesh made the booking process go smooth as butter. He was extremely helpful and patient, i plan to go back soon

I was highly upset that the pool is closed. One of the main reasons for choosing this hotel was the pool. They have the shortest at breakfast time available. They will knock on your door 5 minutes before checkout. They do not want guests in your room after 9:00 p.m. feels very much like a prison. I was told that I had to pay for an extra guess if they were going to be in my room after 9:00 p.m.

This property charges $100 for a security deposit which is something I didn't see when booking the room and after 48 hours the money hasn't been refunded yet.

Very pleased with this hotel Thank You

Everything is poppin!

All in all, our stay was very unpleasant. And I do not recommend any black people to stay there.

The pool advertised here does not exist, which was a main reason for choosing the hotel. Its across the street from a 'cabaret'. While the room wasn't filthy, it was definitely surface cleaned only. Ladybugs in the windowsill, on the pillow, dirt/dust in corners including the fridge. I have pictures. Almost pulled teeth to get extra towels. My fiance' was denied extra blankets& pillows (we booked for 4 all of this should've already been in there). My personal favorite was the posted signs that you cannot take breakfast back to your room. Its served from 6-9am!! So my 11&12 year old kids never ate. Also only pork sausage I don't eat pork many do not. Same muffins from the day before. When we came back at night, they blocked the drive on one side with a hotel van as a security measure to create one way in/out. I guess....they steal cars around there? Overall I wont be back.

Slow check-in, slow elevator, but convenient location, good price, quiet, clean, comfortable, decent bfast. Would book again.

Y

Everything was excellent!! 10/10

The morning gm/manager told me go back to Africa for it!! He told me get out with my 3 babies on Valentine’s Day even called the cops because I asked about my deposit

Very good hotel at a good price too!

Felt secure, staff was paying attention to parking lot. Stayed at another property in the area and had my pickup broken into and ransacked.

Everyone was so helpful.

Staff was great but the room was dated and had holes in the wall at the outlets and some a long base boards

9/10 The only issuei had was loud music and loud neighbors, you can hear them at night if you get a room facing the back of the property. Other than that, great experience.

Put that I have 2 adults and one child which was a 12 year and was charged $60 more without notice. Car was rude about the entire situation

They didnt want to cancel my reservation even i called before 3pm . Very disappointed

Stayed on a 1 night stay and it was great. The room was clean and the hotel was quiet. Def a nice quick stay

I picked this place because i liked the space of the room that it offered. It gave my 2 year old space to run around and not bump into anything.

It was a good stay but check in took a little longer than expected

Our room did not get cleaned, despite communication with the cleaning staff. When we asked for clean towels, because we didn’t get any, we were told to exchange the others first. We had to pay an extra amt for a child- despite us having already paid for a 2 bed room with a sofa sleeper. (Only 3 total in room). Breakfast was lacking the basics and offered an omelet bar, but there was no one to make them. The idea that I can’t receive reward points for the stay because I booked through Expedia is also ridiculous.

Receptionist seemed agitated when I requested missing bedding for the room sofa bed. Didn’t want to provide pillows either.

Very clean, safe and staff was really helpful.

Beautiful

My was stay was great. Had no complaints or problems while I was there.

Ok

This was a last minute stay & everything was clean, comfortable & convenient

Bar needs to be open during operation or else it’s false advertising

Hotel was clean. Did not like the location.

Nasty wash cloth in the room had to clean up my shower bed hard

To start off everything was going great til i asked questions that involved my handicapped son on the day of check-in i did not stay the full 4 nights due to rudeness again i will not recommend anyone to stay here after my experience with them i went online to read their reviews and they are terrible sorry no recommendations

We booked 4 nights due to the houston storm/tornado and our power came back on sooner than centerpoint had told us so we tried to check out early so we could go back to work and kids could go back to school. Management refused to let us check out early and just pay a fee. They charged us the full stay PLUS MORE due to my 2 youngest babies. They are very greedy during a natural disaster. Every dollar counts right now because we lost an entire refrigerator and freezer worth of food and our entire fence line collapsed which home insurance does not cover ON TOP OF losing many hours at work. We werent asking for a free night and wouldve been more than willing to pay whatever cancellation/early check out fee. So many people are still without power, they would not have trouble booking that room again.

Good breakfast.

made a late reservation due to no light in Houston. i have 3 children age 5, 3 and 16 months arrive by 11pm.. couldn't be happier that my children and wife felt at home. peacefully. slept well. Ver hard to travel with 3 children and a young wife am just thankful..

This will be my first review on Orbitz. We are Houstonians and lost power for the past five days. The stay was good but spoilt during checkout. The communication was terrible. I asked for a late checkout earlier to the incident and I must have misunderstood it was okay to check out at noon. The manager called the room at 11:03 and said it is time to check out. I told him I had asked for the late check out with the other person. He said I am the manager and she doesn't have authority to allow late check out and I need to be out of the room now. He also said he was going to fire her if she allowed late check out. He was going to check the video to see what was agreed. The manager is treating late check out discussion like a crime. This is bit of an overreaction for the situation. I felt unwelcoming immediately. I can tell the manager does not have any level of empathy and does not belong in the travel industry. No patience, no willingness to de-escalate a situation or listen, jumping to conclusions and accusing the guests! We left at 11:30 am with a resolve of not coming back to Best Western!

I had to pay $50 to check in early, and though I was told I could check out 30 mins after checkout, I was told 15mins after checkout that we needed to clear the room or there would be a $25 charge. The front desk staff was very pleasant, I assume the push to monetize any deviation from check in and check out comes from the ownership.

One of the nicest staff and cleanest places I have ever visited in Houston. Will recommend to everybody.

Front Desk and manager are very rude and not accommodating!

I liked everything abt the place

This hotel was surprisingly very nice. Well kept. Clean. Staff was very kind. Mall less than a mile away. Lots of nearby restaurants.

Stay was great! Everyone was very nice and helpful, the breakfast was really good!

Easy parking and great communication

This hotel is run by cheap Indians. They don't know anything about customer service. Cutting corners and charging for everything possible. If you are staying with family, you will be charged for each kid. They even charge you a toothpaste. Breakfast is a joke at this hotel. I will never recommend anyone stay at this place.

I only needed to stay one night but was very happy with my stay. Room was very clean, quiet, and comfortable. Complementary breakfast was very nice. Just what I needed between flights.

I handed the check in lady my id and cc. I had my hand out to receive it back and she placed on the counter instead, although my hand was out.

It was a good Hotel.

They could also have provided a bottle of water in the room.

Communication was hard as a result of a presumed language barrier, at no fault to the employee.

This morning at 8:45 am, I came back from breakfast and as I was about to shower, a cleaning person came right in without knocking. I was certain I had manually locked the latch, but didn't notice the L-shaped upper door latch "deadbolt". The front desk said that their keys won't open the door knob latch, so I guess I might not have locked that, but I really thought I did. Either way, double-check the locks... As a word of warning for travelers, they have a strict 3 pm check-in policy. I travel a lot for work and sometimes get to hotels a bit early. Most hotels just let you check in if your room is ready, or otherwise let you know your room isn't ready yet. This hotel wanted to charge $25 plus tax for me being about 2 hours early...Just something to consider if your travel may bring you to this hotel early, so you'd be better off with a different hotel.

We were in town for a long weekend soccer tournament. We wanted the option of preparing our own food versus always eating out so the kitchen option was a plus. We had a private bedroom and a sofa bed that was perfect for our needs and it allowed for us to not always be on top of each other. The location was perfect for us to get back and forth to the soccer fields as well as other activities close by. The staff was very helpful and kind. The breakfast was an added bonus with hot and cold options. The laundry room was a much needed luxury to allow for continually clean uniforms during the tournament. We will definitely book here again when we are in the area.

Best room for your money, huge rooms. Very clean and comfortable. Don’t hesitate you will be very pleased, even comes with breakfast.