Hampton Inn & Suites Dallas-DFW Airport North-Grapevine

Shuttle service from airport was great, even when the drivers did not show up for work the hotel management already had a contract for Lyft drivers to be called and transport everyone to the airport.

Staff were very helpful. Amenities were excellent. Room was wonderful. Overall property maintenance could use some help. Otherwise, it was nearly a 5 out of 5 stay.

The staff was helpful and gave me service with a smile even though they were swamped with stranded passengers.

The staff were really accommodating and friendly. They called and made sure I got on the right shuttle and even helped me get into my room a little early. They were a great help!

This location was excellent for our flight the next day. The shuttle was so convenient and our driver dropped us off well within time for us to make our flight. And even gave us excellent directions to get to our gate with ease. Breakfast was good as we have come to expect from The Hampton.

Liked that there is a shuttle to the airport. Very satisfied.

My husband and I were guests at your hotel June 1st and were not pleased with the room. Hampton Inn Suites is our go to hotel because they are normally really nice and exemplify cleanliness. However, this hotel lacked what we are used to with Hampton Inn Suites. Below is a list of what we encountered and feel our stay did not live up to the Hilton brand. The nightstands that were nailed to the wall were uneven. One was further away from the bed than the other. The lamps that were on the nightstands were different They were not dusted and had not been wiped. The bathroom remodeling/ paint was not completed The toilet tissue holder & shampoo holder were poorly affixed to the wall. There was a hole behind the thermostat. The remote in the bedroom did not work The furniture was dated and chipped We did not want a room with an adjoining door or at the end on the hall. They said that was all they had available. We felt like we were in a motel, not a Hampton Inn Suites. We were not pleased at all and have photos. We sent an email to management with no response.

Rooms were ample. The beds were very comfortable. Kitchenette was adequate for our needs. Toilet room needs its own light switch, especially for late night visits. More electrical outlets needed in rooms, dressing area. Air conditioner was hard to regulate. Either it was too humid or too cold. Plus had to keep fan running all the time to drown out the road noise. Breakfast was great! Great assortment and variety every day. Staff was friendly and approachable. Did not use gym or pool. TV's in room were great. Streaming kept buffering on Pluto. Not a big deal. Watched another app. Couch was comfortable. Ottoman was a great addition. Linen was clean, only one top sheet was very worn you could see through. Others were fine. Our floor and location of room was quiet. Very pleased overall with our 5 night stay. Will consider this hotel again when we are in the area.

Location, staff was really nice. Pool wasn’t the greatest. It was indoors but freezing. Kids were there with no supervision. Kinda older. Elevators were older.

The room was cleaned and the staff was friendly. Excellent breakfast variety. However, the sink drain was not working properly.

Very good

Was very happy with our stay

I wasn’t aware of the parking charge and no one let me know.

Breakfast was delicious!!

Bad

15min away from where we had to be in the morning There was a roach that we had to kill roaming in the room I stayed in, not enough towels in our room initially. The check in staff lady was trying to overcharge me for the room and I had to show her my information on my phone and she was very rude how she treated us as the guest checking in. Please keep in mind that it was very late like 11 something at night and we were super tired from the drive!!!!!

15min away from where we had to be in the morning There was a roach that we had to kill roaming in the room I stayed in, not enough towels in our room initially. The check in staff lady was trying to overcharge me for the room and I had to show her my information on my phone and she was very rude how she treated us as the guest checking in. Please keep in mind that it was very late like 11 something at night and we were super tired from the drive!!!!!

The lovely lady at the front desk. The pool! My bed was comfy

The lovely lady at the front desk. The pool! My bed was comfy

Good location Dirty, smelly, rude

Good location Dirty, smelly, rude

It was a nice place to stay. Clean rooms, friendly staff. The breakfast was ok on Saturday but was a lot better on Sunday. The beds were not that comfortable.

Great stay

The electricity went out around 8am. My husband had spine surgery a year ago and has trouble walking up and down stairs. I kept trying to ask questions however everyone in the hotel advised they weren't told anything. We were set to checkout and I could not get any clarification from anyone in regards to any advice on what is expected. The housekeeping couldn't even clean the rooms with the power out. Lack of communication was a major issue. I understand it was out of their hands but just communication.

That we lost power on the final day temporarily

We absolutely loved the room, the friendliness of the staff, the room was clean, comfortable, and quiet. The electricity went out around 8am. My husband had spine surgery a year ago and has trouble walking up and down stairs. I kept trying to ask questions however everyone in the hotel advised they weren't told anything. We were set to checkout and I could not get any clarification from anyone in regards to any advice on what is expected. The housekeeping couldn't even clean the rooms with the power out. Lack of communication was a major issue. I understand it was out of their hands but just communication.

That we lost power on the final day temporarily

Clean, quiet but close to everything we needed

Clean, quiet but close to everything we needed

The bad review is due to no shuttle. My travel plan was to arrive on Sat, return my rental car, then take the shuttle early to the airport on Sun. I was told the shuttle was not running due to driver illness. No backup driver available in the entire DFW metroplex? And the person at the front desk was so unsure of themself that I didn’t trust the offer of Lyft rides paid for by the hotel. The extra day rental cost nearly as much as the lodging fee.

Bed was awful. I’ve never slept on a bad hotel bed, until our stay here. Hair was left in the shower and on the floor under the skin. Gross!

Good hotel, close to airport.

Breakfast was good

Coming back to the property … all well, just renovate air conditioners 🙂 a bit (they work though). Since we booked via Expedia our Hilton reward was ineligible (this is why don’t use Expedia much now), plus due to Expedia were given first floor across the gym. Again we were busy with conference so so not mind. In overall, we have had no complaints at all.

Exceptional

Good

The room was clean and breakfast was satisfactory.

We stayed at the Hampton for a few nights while attending a conference nearby. Last year we were in a newer hotel, but this one was much more budget friendly at the time of booking. The room was clean, we were barely there, except to sleep at night, and it worked well for us. We didn’t eat breakfast, so I can’t rate the food, but I’d stay here again.

Great place to stay

It was like pulling teeth going back and forth on a refund back in January due to the snow storm. Still have yet to receive the refund. It’s now March. If you ever need a refund or cancellation for any reason at all don’t expect to get it…

Exceptional

Very neat, close to a few nice restaurants, close to the Grapevine Mall.

We checked in Friday, checked out Monday and we didn't have any housekeeping stop by our room, I thought it was because I had the sign on the door, and I was told it didn't matter.. It's all good though because we were checking out the next morning. All staff was very friendly and helpful. Will definitely stay here again whenever we have another visit to the area. It's so close so many things, very convenient!

It was okay, wasn't real eggs..

Need to work on elevators-one was out-of-order and the other elevator looked like it needed service. Lobby always warm, like the A/C was not working properly. Our room was fine, A/C working properly. Was not made aware ahead of time by Expedia of the $5/daily parking charge or the additional Texas Recovery Fee tax charged by the property. Would have been nice to know about it. These are the reasons for not rating better than Good.

Pleasant

Clean, Comfortable and great location The lady Esperanza that was helping with breakfast was amazing! The toilet filled up slowly. That’s about it

Clean, Comfortable and great location The lady Esperanza that was helping with breakfast was amazing! The toilet filled up slowly. That’s about it

Close drive to the attractions we wanted to go see Hallway smelled like a dog kennel the first two days.

Hallway smelled like a dog kennel the first two days.

Mimi at the desk was very friendly

Mimi at the desk was very friendly

Gave me the wrong room and wanted me to switch after I called it out. I said I had already used the room which made them change their mind. Gave me the wrong check out date on my parking pass. Left 2 nights early.

Great rooms, very friendly staff, nice breakfast. Perfect.

Yes

Front staff were extremely nice and helpful!

Quiet, clean and very friendly staff.

All aspects of our stay were exceptional. Above and beyond! I cannot think of anything.

Clean and well lit at night No complaints

Clean and well lit at night No complaints

All aspects of our stay were exceptional. Above and beyond! I cannot think of anything.

Everything was perfect

Nice, big double room. Front desk staff was very friendly and helpful. Housekeeping was polite but couldn't understand much English. Breakfast was great, something different every day. Would recommend this hotel even tho Hilton has denied stays for ICE In other cities. Hopefully not this location. Shameful.

No bat

Sheets weren't that clean

This place was very nice and big. I only stayed one night and I wished I could have stayed longer to enjoy it more! The room, bed, breakfast, everything was perfect and I slept like a baby!!

It was really nice to have the two queen suite. This came with a table counter and a pull out couch. The pool temperature was pretty cold.

That didn’t notified about the bus shuttle was unavailable. We hand to wait and ultimately uber to the hotel.

Appreciated early checking. Breakfast was very good.

Property was clean, room was comfortable, airport is about 5 minutes away. Great spot to stay before a flight. :)

Did not have a pet or used the laundry.

Our room.ac didn't work but the staff took care of it asap.

The personnel at this hotel truly exceeded expectations, especially the drivers and front desk staff who were fantastic. The breakfast was decent, everything was very clean, and the location was great. Overall, a wonderful stay!

Very nice staff, comfortable beds, large indoor pool, complimentary snacks, and good breakfast

Clean and comfortable

Room was of excellent size, so clean and beds were very comfortable. Staff super friendly. King bed and huge bathroom, 10 out of 10 for sure.

Great place.

Everything was great! Very nice hotel and staff!

I requested rooms next to each other and they weren’t even on the same floor! The lady at the front desk wasn’t happy that we didn’t book with her. She was very pushy and only gave me keys for one room at first. I had to go back to her and tell her I had 2 rooms. I have used Hotels.com before and have had similar problems in the past. Seems like there is a lot of disconnect between you and the hotels!

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Kind staff and quick easy check in

Kind staff and quick easy check in

The food was great — fresh, well-prepared, and a perfect way to start and end our days. The entire staff was incredibly welcoming and made us feel right at home the moment we arrived. A special shoutout to Harold, the shuttle driver! He was patient, friendly, and went above and beyond by giving us fantastic suggestions on places to tour. His kindness and helpful spirit truly made our trip even more enjoyable. The rooms were very clean, spacious, and comfortable — everything was well-maintained and inviting. It’s always refreshing to stay somewhere that takes pride in both hospitality and cleanliness. Overall, it was an excellent.stay!!! experience, and we would absolutely stay here again!

The food was great — fresh, well-prepared, and a perfect way to start and end our days. The entire staff was incredibly welcoming and made us feel right at home the moment we arrived. A special shoutout to Harold, the shuttle driver! He was patient, friendly, and went above and beyond by giving us fantastic suggestions on places to tour. His kindness and helpful spirit truly made our trip even more enjoyable. The rooms were very clean, spacious, and comfortable — everything was well-maintained and inviting. It’s always refreshing to stay somewhere that takes pride in both hospitality and cleanliness. Overall, it was an excellent.stay!!! experience, and we would absolutely stay here again!

Everything was great. Thank you. Staff is so friendly without being overbearing. We will be back next year.

Everything was great. Thank you. Staff is so friendly without being overbearing. We will be back next year.

Great value and location for flying out of DFW the next morning. Staff was very friendly and helpful. Shuttle service to the airport was great.

Great place

Great place

Very clean had everything we needed, very friendly and helpful staff. Thanks so much! That house keeping doesn’t make the beds and freshens the rooms up during the day, ie. makes beds refill shampoo or conditioner more coffee fresh towels and wash clothes. Also coffee as you come is is old and maybe lukewarm

Room was clean and staff was friendly, gave it 3 because our King size bed was very uncomfortable and there was a lot of road noice that we could hear

Room was clean and staff was friendly, gave it 3 because our King size bed was very uncomfortable and there was a lot of road noice that we could hear

Nice, spacious room with great beds and strong Internet. Breakfast included scrambled eggs, sausage patties, lots more. Good shuttle service from/to airport, though it took three calls to get a response when calling from the airport. Would stay again.

Nice, spacious room with great beds and strong Internet. Breakfast included scrambled eggs, sausage patties, lots more. Good shuttle service from/to airport, though it took three calls to get a response when calling from the airport. Would stay again.

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It’s well located and has easy access to the airport.

To many children and the front desk person was snarky.

To many children and the front desk person was snarky.

The location to the mall and downtown is excellent. The hotel is very clean and the breakfast was excellent.

Everything was perfect, the staff, breakfast. Thank you for awesome stay. Looking forward to seeing you next year

Everything was perfect, the staff, breakfast. Thank you for awesome stay. Looking forward to seeing you next year

The front desk clerk was very polite and knowledgeable of the area. We were a little early but she was able to get us right in. The room was very clean and the temperature was set perfect due to the temperature drop outside. My kids used the indoor pool and that was very clean as well. Breakfast buffet was ready on time and food was good and very convenient!

The front desk clerk was very polite and knowledgeable of the area. We were a little early but she was able to get us right in. The room was very clean and the temperature was set perfect due to the temperature drop outside. My kids used the indoor pool and that was very clean as well. Breakfast buffet was ready on time and food was good and very convenient!

Yes

Yes

La gerencia

Very clean and comfortable. The staff was friendly and helpful.

Very clean and comfortable. The staff was friendly and helpful.

Large rooms, great breakfast and clean indoor pool! Perfect location to easily access the man highway! Would stay there again.

Large rooms, great breakfast and clean indoor pool! Perfect location to easily access the man highway! Would stay there again.

Yes

Yes

All of it! This is a great place to stay!

All of it! This is a great place to stay!

Room was spotless

Room was spotless

The pool restrooms were very dirty and out of paper products. Additionally, the mornings desk staff and driver were late arriving. We booked the shuttle to thee airport for 7 a.m. and at 7:15 the night shift person ordered us a Lyft so we could make our 8:55 flight. Mitch and Kareem saved the day but not sure what would have happened without them.

The pool restrooms were very dirty and out of paper products. Additionally, the mornings desk staff and driver were late arriving. We booked the shuttle to thee airport for 7 a.m. and at 7:15 the night shift person ordered us a Lyft so we could make our 8:55 flight. Mitch and Kareem saved the day but not sure what would have happened without them.

Low quality food, toilet paper, no frills at all! When I had to stay 1 extra day due to winter storm, the room prices for a smaller room was jacked up 40% more.

Low quality food, toilet paper, no frills at all! When I had to stay 1 extra day due to winter storm, the room prices for a smaller room was jacked up 40% more.

Great place to stay.

Great place to stay.

Alarm went off and no one knew how to shut off due to only pipe break . Had to stand out in cold for an hour

I was given a nice quiet room. Breakfast worked but could use an upgrade.

Frienfly staff on front desk

Frienfly staff on front desk

The property was not up to the standards we are used toused to us

The property was not up to the standards we are used toused to us

Good and friendly staff. Safe neighborhood, parking was easy. Clean rooms

Good and friendly staff. Safe neighborhood, parking was easy. Clean rooms

No blow dryer in rooms

No blow dryer in rooms

Hotel and room was clean. Staff was very friendly and polite. Free breakfast.

Hotel and room was clean. Staff was very friendly and polite. Free breakfast.

10 out of 10

10 out of 10

Super fast airport pick up and friendly, accommodating reception upon our arrival 😀

Super fast airport pick up and friendly, accommodating reception upon our arrival 😀

It was fine. But the elevator door was sticking on one and the other had a bump in it. So, a little scary. Our tub was not properly draining when we took showers.

It was fine. But the elevator door was sticking on one and the other had a bump in it. So, a little scary. Our tub was not properly draining when we took showers.

We stayed in a suite. It was very, very nice. The staff was also very sweet. All in all great hotel to stay at and it's very convenient to a lot of major attractions

We stayed in a suite. It was very, very nice. The staff was also very sweet. All in all great hotel to stay at and it's very convenient to a lot of major attractions

Call me to explain. It was terrible and would have died

Call me to explain. It was terrible and would have died

Carpet could have been a lil cleaner also the dishes but overall was ok

Carpet could have been a lil cleaner also the dishes but overall was ok

Excellent service and very clean stay!

Excellent service and very clean stay!

Room was very clean and spacious and staff was very friendly!

Room was very clean and spacious and staff was very friendly!

Every member of the staff we met was so friendly and the kids loved the breakfast! The pool was the perfect size for the kids and even getting a suite I feel like we got a great price on our room!

Every member of the staff we met was so friendly and the kids loved the breakfast! The pool was the perfect size for the kids and even getting a suite I feel like we got a great price on our room!

Breakfast was hot and great!

Breakfast was hot and great!

Everything was great. The staff was very attentive.

Everything was great. The staff was very attentive.

The shower had loose hair inside Toilet paper holder was loose on the wall Needed more towels in bathroom Swimming pool was very cold

The shower had loose hair inside Toilet paper holder was loose on the wall Needed more towels in bathroom Swimming pool was very cold

Breakfast was great

Breakfast was great

Staff was nasty and rude, doors on the elevator and on the front of the stay were broken down and they got stuck multiple times the room was locked and easy to navigate but their elevator opened on me at the third floor and I opened another persons room because it didn’t take me correctly to the fourth. The outside was full of trash around the place and the parking lot

Staff was nasty and rude, doors on the elevator and on the front of the stay were broken down and they got stuck multiple times the room was locked and easy to navigate but their elevator opened on me at the third floor and I opened another persons room because it didn’t take me correctly to the fourth. The outside was full of trash around the place and the parking lot

The staff was super friendly and place was clean! Would stay again.

The staff was super friendly and place was clean! Would stay again.

Staff was fine, housekeeping people were the friendliest.

Staff was fine, housekeeping people were the friendliest.

Clean, comfortable room

Clean, comfortable room

It was great.

It was great.

The real shining star of this facility is the quality staff. They were great. The hotel itself is just Ok... Everything is pretty basic for the price. Didn't pick up my trash until the 3rd day. Overall not a bad place to stay, solid location.

The real shining star of this facility is the quality staff. They were great. The hotel itself is just Ok... Everything is pretty basic for the price. Didn't pick up my trash until the 3rd day. Overall not a bad place to stay, solid location.

The room was very clean. Front desk man was great. only thing that i could say was that the bed was kinda soft, and i like a firmer mattress.

The room was very clean. Front desk man was great. only thing that i could say was that the bed was kinda soft, and i like a firmer mattress.

The room and staff were pretty solid. Good people.

The room and staff were pretty solid. Good people.

My family and I had such a great stay! Rooms were clean, staff were amazing, and the complimentary breakfast was delicious!

My family and I had such a great stay! Rooms were clean, staff were amazing, and the complimentary breakfast was delicious!

Friendly staff, clean spaces, well equipped rooms

Friendly staff, clean spaces, well equipped rooms

Nice

Nice

Very clean and spacious rooms. Location, excellent to restaurants and events.

Very clean and spacious rooms. Location, excellent to restaurants and events.

The hotel was very nice and clean, comfortable and close to the mall. Rooms were clean and the bed was comfortable.

The hotel was very nice and clean, comfortable and close to the mall. Rooms were clean and the bed was comfortable.

Great stay

Great stay

One of the workers on duty recommended hard eight for dinner… It was an excellent choice

One of the workers on duty recommended hard eight for dinner… It was an excellent choice

Only complait is housekeeping knocked on the door at 820 am to clean the room while we were still sleeping.

Only complait is housekeeping knocked on the door at 820 am to clean the room while we were still sleeping.

Very nice staff. All of them from the front desk to the shuttle service to the breakfast attendees were all very nice and hospitable.

Very nice staff. All of them from the front desk to the shuttle service to the breakfast attendees were all very nice and hospitable.

The woman that checked me in was not very nice. She was rude. That bottom sheet on one of the beds had a dirt spot on in it

The woman that checked me in was not very nice. She was rude. That bottom sheet on one of the beds had a dirt spot on in it

Clean rooms, fantastic breakfast spread for a hotel. I was impressed by that. Friendly and helpful staff. Easy access to airport and freeways. Easy parking with gas station nearby.

Clean rooms, fantastic breakfast spread for a hotel. I was impressed by that. Friendly and helpful staff. Easy access to airport and freeways. Easy parking with gas station nearby.

Breakfast is ok. But, based on price, it's fair

Breakfast is ok. But, based on price, it's fair

Our room was clean! Staff was friendly!

Our room was clean! Staff was friendly!

All of the above. The front staff was great, the room was clean and very comfortable. I would definitely recommend to my friends.

All of the above. The front staff was great, the room was clean and very comfortable. I would definitely recommend to my friends.

Staff

Staff

Staff is excellent. Very helpful

Staff is excellent. Very helpful

clean room/good location

clean room/good location

Just an average room. Pillows not to comfortable

Just an average room. Pillows not to comfortable

Very nice staff and comfy beds.

Very nice staff and comfy beds.

First, I must say how awesome the staff was. The room needed attention and updating. Dirty carpet, all of the cabinets were swollen from water damage, the room smelled like dog pee, the AC didn’t work and the shuttle didn’t start running until 7 AM on a Saturday so I had to buy an Uber to the airport. As soon as I mentioned the AC the staff was right there to fix it. If it wasn’t for the great staff I would have given it one star. Not worth the price.

First, I must say how awesome the staff was. The room needed attention and updating. Dirty carpet, all of the cabinets were swollen from water damage, the room smelled like dog pee, the AC didn’t work and the shuttle didn’t start running until 7 AM on a Saturday so I had to buy an Uber to the airport. As soon as I mentioned the AC the staff was right there to fix it. If it wasn’t for the great staff I would have given it one star. Not worth the price.

Great Breakfast and fantastic staff!

Great Breakfast and fantastic staff!

All good.

The staff was wonderful. The hotel was nice enough and the room was very clean. I do think the hotel could use a face lift. The shuttle to the airport was great.

The staff was very courteous and the hotel was very clean. No problems

Good

Yes

everything was perfect! It was very clean and quiet

Well kept hotel with friendly staff. Good location with dining options.

Rooms were food for

Room was very clean beat our expectancy's staff friendly

Quite and conveniently located by the airport with a shuttle

Hotel very clean. Rooms very clean. Seemed like a safe area. Front desk was very professional and ready to check us in quickly. Since we were forced to have to get a hotel due to airline issues it was a pleasant experience during an unpleasant travel issue. Close to airport.

Clean, great staff. Food was meh mostly the scrambled eggs texture

Employees were friendly. Breakfast was good. The condition needs to be improved. The elevator was made a clunking sound when it would pass the 2nd floor. There were dusty sprinkler heads. Some areas around the sink were missing caulk. Missing screws in the elevator

100% safe

100% safe

All

The room had black mold on ceiling and walls.

Very clean room and facility. The area is top notch and will consider this place next time in the area.

The only thing was the sheets on the bed kept coming off. The fitted sheet was too small and kept rolling up underneath my hip. Woke up a bit stiff and sore

Very nice hotel! Close to everything! I would definitely stay there again!

Close to airport

Close to airport

The carpet in room 302 was wet and smelled like chemicals and dirty carpet shampoo water. There were also water or mold stains around the ceiling perimeter. Advised the front desk about issues and was told the manager would follow-up. Never heard back from anyone. Requested additional clothes hangers but was told that housekeeping went home at 4pm and they could not provide any. At checkout, was also charged an additional $75 pet fee, which was not disclosed prior.

Great

Our room was everything and more and my family had a great time. Mitch was Amazing and was so friendly as soon as we walked in the door to check in. He made sure we had everything we needed and definitely made our stay more comfortable. So thank you Mitch !

Staff is friendly. Shuttle service was awesome!

Everything is amazing in the hotel

This is one of the nicest hotel in the Dallas Grapevine area , rooms are very clean , front desk / costumer service are so amazing and what i can say about the Spanish lady run the kitchen in the breakfast time , she do an amazing Job , she keep the area really clean and the breakfast with good flavor also the attention to all the costumers are fabulous, i give Stars to all the team and installations

Everything

Nice hotel, clean, front desk check in very exceptionally nice lady! Great location to airport. Will definitely stay there again.

Great customer service.

The staff was awesome. The shuttle drivers were great also. This is a real team.

First time I have ever been disappointed and let down by a Hampton Inn. The hallways and room smelled musty. We reserved an accessible room. One was not ready for us. The room that we got had a musty smell; the bed was not comfortable and the shower did not work well at all. Very disappointing all of this from a Hampton Inn.

breakfast was great with a lot of options. the room and bed was great after a long flight home.

Our shower did not work. Let make up bag. Said it wasn’t there don’t know if cleaning crew got

Indoor pool

Exceptionally clean, loved the atmosphere of the lobby and breakfast area. Room was very clean, with great amenities.

I had a reservation and check in was the easiest process that I have experienced. Staff were great. The only negative is the hotel is dated and due for an update.

Everything was great. The mattress was a little too firm but that's just personal preference.

Very clean, nice staff and very helpful with transportation.

The room was very nice and clean. Extremely spacious and the area was really nice as well.

Very accommodating.

Hotel was ok. The front desk person questioned me and made me show ID when asking where the pool was… like I wasn’t a guest. She apologized after and said she just didn’t check me in. Rather silly. The room was fine but very humid and musty.

The hotel staff were friendly and helpful. The breakfast was amazing. The rooms were clean and had everything that we needed for our stay. I would recommend.

The stay was fabulous!!!

We needed a shuttle ride and they provided us a lyft free of charge because their driver was out.

Staff was very accommodating

During our 3 day stay we did enjoy a good breakfast!! Loved their waffles!! We also liked the convenience of having Great Wolf lodge and the Meow museum close! What we didn’t like during our stay was the cleanliness. We found a prior guest dirty laundry in our closet and some stains on our pillow and towels. When asked for more linen it took multiple attempts to get more towels. Which was rather frustrating cause you felt like you were begging for them at that point. Other than that the staff was friendly just not quick to accommodate.

Good

My wife and I stayed one night in May 25 and the property is beautiful inside. You walk in and with all the walnut or cherry woodwork in the the lobby/breakfast area, extending upward to the second floor, you would think you walked into an English exclusive club. Just awesome. The room was nice and breakfast was ok, with several choices.

Check was wonderful and efficient. Rooms were excellent

Very clean,close to eating restaurant

Friendly staff coming and going. Really clean and updated. Staff were very knowledgeable and helpful. Only drawback was I wish the pool was open later and bigger other than that I highly recommend coming here

Hotel and room were nice for a weekend trip. Bass Pro Shop, Mall and dinning were all close to Hotel. Staff was very friendly. Free Breakfast was good with a good with great variety of breakfast foods. No complaints. Would stay there again.

Room was warm.

Liked how reasonable the price was

We had an excellent stay at this Hampton Inn and Suites. It was extremely clean and very quite to be in the middle of Dallas. The staff was very friendly and helpful.

I canceled this reservation!

Only issue was all the charging spots besides the wall in my room were broken and wouldn’t hold my charger.

We moved rooms due to a clogged toilet which gave us 1 bed 1 pullout for 3 adults. And one room instead of the 2 room suite we started with.

Our stay was great! Will definitely be staying here again!

The staff here was excellent! They were all so kind and caring and had great customer service. They more than made up for the broken elevator and some doors that didn’t work.

We had a wonderful time. The pool was fun and soothing.

Comfortable hotel with great parking and airport shuttle.

I really love the indoor pool! Everything is great just hate that it’s right off the freeway so all there is there to eat is Waffle House n gas station

Room, halls, and entry ways are clean and welcoming. I arrived late and the staff was very welcoming!

Loved that we could have a full breakfast at the property. All was great.

Awesome staff

It's a hotel. Friendly staff. No problems :)

We really liked our stay here and like Hampton Inns

Everything was good gas station next door super convenient.

Mimi at the front desk was very friendly and welcoming. Would highly recommend this hotel and wouldn’t hesitate to stay here again.

Friendly staff. Nice breakfast

Needed better mattress. Upgrade rooms.

The staff was very nice and helpful. The hotel itself was very nice.

Great hotel. Our room was spacious and very clean. We stayed two nights. Housekeeping did not service our room, so our very small trash cans were o er full.

My husband & I went on a short 2 night trip for my birthday. We absolutely loved everything about the area & the hotel. The staff were all extremely friendly & nice. The service was excellent! We loved the huge breakfast which was full of choices! We will definitely be back!

Hotel staff Mimi was wonderful and helpful with ideas of where to eat. Esmerelda in dining for breakfast was very accommodating too! The downside to this trip is that we needed a computer to do some business and they were down for the week, and was 1 elevator for few days. Good overall.

Great for a quick one night stay.

We stayed overnight and everything was great and the man at the desk was so nice

Very impressed with our room! Loved that they welcome you with your name in the tv screen lol very clean and the kitchen ladies from breakfast were very friendly and nice! Super close to Grapevine Main St and the mall.

We had a last minute stay in on Christmas Eve because of a canceled flight. It was close to the airport, very clean and updated. The bed was very comfortable along with nice bedding. Teddy the shuttle drive was amazing and took us to a restaurant after a long day of traveling. He was so sweet and helpful. We would totally stay again if we are ever back in the area.

Only complaint: There was no shower gel in the room. A small bar of soap doesn't make one feel clean after a long day of travel. Hotel should have provided optional shower gel and not kept telling me that it was out

We love our stay

We have never stayed here before but we’ll be back. The hotel was really nice, very clean and up to date. The breakfast had a good selection and the location was right off the highway so very accessible to downtown grapevine.

Property was clean inside and inside room, enough towels and variety of breakfast.

Booked a 2 night stay king bed. Arrived and the heater didn’t work. I wanted to move and attendant said they only had a double queen and that it would be a 100.00 up charge. I objected and he said that they would switch units with another room which I said well move there and he said can’t do that cause it was a double. Bottom line is they switched units and the heat worked, but the blower motor had a bearing going out and made an annoying wine which it was late now and we just bared with it. All this because they said I booked it with Expedia. Really pore attitude and dispossession.

The room was good. The shower had a handrail, which was great.

The room was well accommodated and clean and comfortable. The staff during check in and checkout were very friendly. Whether purchasing items at the snack bar or making change they were friendly. Esparanza in the breakfast area was very friendly and her service was wonderful. She even came in on Thanksgiving day to do breakfast for the guests. She always wore a smile. I will come back to the hotel because the staff were very good.

The hotel and room was comfortable and clean. The staff were very friendly and accommodating. I had also booked a room for my daughter and her family for one night. They then wanted to stay two more. I couldn't extend their stay on the app so I booked two more. The young woman at the counter, I wish I had gotten her name, was able to recheck them in the next morning so they didn't have to change rooms. Esparenza came in on Thanksgiving morning to do breakfast. She was very friendly every morning and did such a wonderful job.

Stayed here before, very accommodating.

Nice front desk folks

The shuttle service was a very nice feature. Was able to go eat and also take in the downtown area .

It was good

Fine.

Pretty good hotel and bedrooms if you’re coming for an executive visit to work

I usually love Hampton however this one very disappointed. For the money I paid I would have expected more. I hope this helps some of you who are looking for a fair value for your family.

They helped me out by keeping plants I brought for my nephew behind the counter even after checkout until I finished my business and returned to pick them up.

It was a nice stay, but you all could use more entertainment options; the BASIC CABLE thing is a THING OF THE PAST!

na

Ok

The property is very well kept bed is comfortable and the room clean. The front desk attendant was very friendly and went the extra mile to get me some extra pillows. Very pleasant stay.

Stay at the Hampton was very nice and very comfortable

Staff friendly. Check in and out easy. Felt safe in parking lot. Beds comfortable. Room clean.

Staff was great!

Everything was great to have some rest

Would definitely recommend a stay here.

There for work. Friendly staff!

Check-in was unprofessional and not friendly. Only one elevator worked, and it was in disrepair. The staff did not accommodate our early check in request (3 p.m.).

The desk staff were very friendly and efficient!

Excellent

The beds were not comfortable at all.

This was great! I would definitely stay again!