Homewood Suites by Hilton Dallas-DFW Airport N-Grapevine

Rundown and a lot of things broken. And mosquitos in the rooms.

The mall is across the street

Clean, friendly staff Nothing

Location

Convenience and friendly staff

This hotel was horrible, room was not cleaned tubs were dirty and one a leaking faucet. The mattress was pea stained. The over worn and dirty appearance of the hotel hallway carpets were rip in places and turn back

This hotel was horrible, room was not cleaned tubs were dirty and one a leaking faucet. The mattress was pea stained. The over worn and dirty appearance of the hotel hallway carpets were rip in places and turn back

The room phone did not work, making it even harder to contact staff. Our requests were never addressed. The refrigerator barely worked and made loud noises all night, making it difficult to sleep. The A/C unit was extremely noisy as well. The beds were very hard and uncomfortable, the sofa bed was terrible—you could feel all the springs, and the pillows were not comfortable at all. On top of that, the hot water was not hot enough. Overall, this stay was very disappointing, especially for a Hilton property. We expected much better service, comfort, and maintenance. Unfortunately, we would not stay here again.

The staff was exceptional and professional!!

The staff was exceptional and professional!!

Good

I found the hotel with a smart location: close to the airport, 20 min from Dallas, 25 from Forth Worth and next to a giant shopping center with several shops and attractions (Legoland, Bubble World, Peppa Pig, Acquarium, etc.). Breakfast was pleasant and satisfying. I found the staff very polite and attentive. The space in the bedroom is great, very large and comfortable. The most critical point for me: cleaning. Really very flawed. Filthy curtains (with even ugly stains), carpet with a lot of dirt (the half stained from walking on it), under the sofa had food from I don't know how long ago, crockery very poorly washed. Anyway, it doesn't match a Hilton hotel and nothing you expect when you spend days away from home. Besides, the fridge didn't freeze anything, it was super old and the button is temperature adjustment was at least and broken.

Location. Room cleaning was done only on three days during our 10 days’ stay.

My main complaint at this property is that i had to pay $12 to park my car in the parking lot. I was not aware that this property charged the parking fee so i was not happy when we were told we had to pay it. I have never had to pay an amount to park my car in a hotel parking lot where i was staying. This is a deterrent and i do not plan to stay at this property again. There are other hotels in the area that do not charge you to park your car in the parking lot where you are staying.

The room was super spacious and the hotel spotless. The staff were great to work with over our four day stay. They were friendly accommodating and helpful. Breakfast was consistently tasty and plentiful with a variety of choices. Checkout and check in was a breeze and the room itself was comfortable, clean and everything worked well. Hardest part was finding the location since the sign is easy to miss and the broken driveway was distracting. There was some construction but the windows were surprisingly helpful in keeping the noise out.

The staff was awesome and the pool and hot tub were perfect I enjoyed my stay

I enjoyed my stay

Exceptional

Disappointing

Close to Meow Wolf Ceiling was leaking in the bathroom causing bubbles in the paint

Great breakfast!

The hotel is old and outdated. Gross. Smells. Rude staff. Understaffed. The location is fine. Spend the extra $50/night and stay somewhere else.

Pretty run down hotel. Carpet was stained and sticky. Hot tub/Pool was very dirty with a band aid next to the hot tub for a couple days then it was broken for a couple days. The cockroach on the wall in my room on the last night really sealed the deal. The staff were very pleasant and helpful, but Hilton doesn't give them much to work with here.

At check in just asked if I was fine downgrading for the same price. I said no, they did it anyways.

The room itself was very clean front desk personal were super friendly Breakfast didnt have anything appetizing our bed had a large dip in the middle we could not hook up our firestick to the TV

Breakfast didnt have anything appetizing our bed had a large dip in the middle we could not hook up our firestick to the TV

Nothing it was so dirty Dirty!!

Nothing it was so dirty Dirty!!

The location was the only good part, however there was construction literally right outside our window so it got loud really early which was a huge problem for my family. There were 6 of us total we were there for 10 nights. The 1st room we were in was really hot even with the thermostat down to 67 which is the lowest you can take it. That alone was a bummer as we’re hot natured ppl. Issues number 2 the fridge was AWFUL it even made my milk sour the fridges aren’t cold and my diabetes medicine has to stay cold in the fridge. The fridge was literally room temperature and the freezer was going out. Because I am a diabetic and had medication in the fridge they moved us rooms. So we had to pack up and move. However the freezer was better the fridge was still not cold I had to place ice packs on top of my medication. It stated that this hotel was recently renovated I’m not sure where exactly because the 2nd room they placed us in had black marks on the ceiling around the sprinkler the room smelled awful I guess one of the pilot lights was out in the fire place making it smell the carpets throughout the hallway are very outdated torn in a lot of areas and just nasty. The laundry room you can’t breathe in there both washers don’t work at the same time, also beware of other guest taking your belongings out of the washer and just placing them on top of the non working machine to wash their stuff no matter if your done or not. As that happened to me I walk in and another guest removed my underwear and my kids underwear and place them on too of the non working machine for God and everyone to see or just take it down whatever they please with them. When i addressed the situation with management they told me they can’t really say anything to the guest because of “surveys” so surveys are more important than the guest. Nothing everything was misleading, it’s completely outdated with significant problems throughout the whole property.

The location was the only good part, however there was construction literally right outside our window so it got loud really early which was a huge problem for my family. There were 6 of us total we were there for 10 nights. The 1st room we were in was really hot even with the thermostat down to 67 which is the lowest you can take it. That alone was a bummer as we’re hot natured ppl. Issues number 2 the fridge was AWFUL it even made my milk sour the fridges aren’t cold and my diabetes medicine has to stay cold in the fridge. The fridge was literally room temperature and the freezer was going out. Because I am a diabetic and had medication in the fridge they moved us rooms. So we had to pack up and move. However the freezer was better the fridge was still not cold I had to place ice packs on top of my medication. It stated that this hotel was recently renovated I’m not sure where exactly because the 2nd room they placed us in had black marks on the ceiling around the sprinkler the room smelled awful I guess one of the pilot lights was out in the fire place making it smell the carpets throughout the hallway are very outdated torn in a lot of areas and just nasty. The laundry room you can’t breathe in there both washers don’t work at the same time, also beware of other guest taking your belongings out of the washer and just placing them on top of the non working machine to wash their stuff no matter if your done or not. As that happened to me I walk in and another guest removed my underwear and my kids underwear and place them on too of the non working machine for God and everyone to see or just take it down whatever they please with them. When i addressed the situation with management they told me they can’t really say anything to the guest because of “surveys” so surveys are more important than the guest. Nothing everything was misleading, it’s completely outdated with significant problems throughout the whole property.

Hot shower good ac As soon as I checked in, I was told there was a $14 fee to park my car that’s bull. No place on the website did it say that. I wouldn’t have stayed there. There was ample parking plenty of hotels in the exact same parking lot that no one paid for! The girl at the counter looked at me like I was crazy as she yawned in my face.

Hot shower good ac As soon as I checked in, I was told there was a $14 fee to park my car that’s bull. No place on the website did it say that. I wouldn’t have stayed there. There was ample parking plenty of hotels in the exact same parking lot that no one paid for! The girl at the counter looked at me like I was crazy as she yawned in my face.

Customer service Small rooms

The grapevine area. Our toilet overflowed in one bathroom, and the other toilet acted as if it wanted to overflow. Spoke to another guest on the elevator and he said his toilet tried to do the same thing. They didn't allow us to switch rooms when I called. Maintenance came and plunged it THE NEXT DAY. And housekeeping didn't come mop the floor that had toilet water and pee all over. So, I cleaned it the best I could just so my kids would be able to use the restroom. The shower floors looks cringe. So, we had to put a towel in the shower, in order to feel somewhat comfortable. I've been staying at this hotel for over 4 years, when we visit Texas. That was our last time staying. They need to do some upgrades, and get some new staff, for sure.

Exceptional

The grapevine area. Our toilet overflowed in one bathroom, and the other toilet acted as if it wanted to overflow. Spoke to another guest on the elevator and he said his toilet tried to do the same thing. They didn't allow us to switch rooms when I called. Maintenance came and plunged it THE NEXT DAY. And housekeeping didn't come mop the floor that had toilet water and pee all over. So, I cleaned it the best I could just so my kids would be able to use the restroom. The shower floors looks cringe. So, we had to put a towel in the shower, in order to feel somewhat comfortable. I've been staying at this hotel for over 4 years, when we visit Texas. That was our last time staying. They need to do some upgrades, and get some new staff, for sure.

Customer service Small rooms

Very good

The place was super clean and awesome! Easy to find when driving and parking was easy. The only issue was the toilet flooded at one point, but staff was on it quick and fixed it up while we went out to eat! The room was comfy, the bathroom was beautiful and staff was very friendly! The breakfast was limited, but delicious and they had work out equipment and a POOL there! Didn't expect it, but it was awesome! Beautiful place, definitely would want to stay here again <3

Exceptional

Exceptional

We were getting ready to check out but when we went to the fridge to get our food to bring home there was water everywhere in the kitchenette area and our food spoiled.

There is no mini bar or in room facilities or similar. Communication from the team at the front desk was varied in experience depending on who was at the counter, so it seems this is the same with management. The facilities themselves were fine. Dated, but fine.

The staff at the front desk were always pleasant. We will definitely stay here again on our next golf vacation.

We loved the set up of the room. The two separate bedrooms were perfect. The sink dripped continuously. No one cleaned our room the three days were there. But… I would stay there again. It wasn’t the end of the world for us .

Fridge was leaking , beds uncomfortable , room was hot

Yes though I don’t usually have breakfast

Had a great experience. The breakfast was a hot breakfast with multiple options. Would definitely stay there again. Staff were very kind.

While I appreciate certain members of the staff for their assistance, there were several issues during our stay that made the overall experience frustrating. Communication between staff members needs significant improvement. Prior to our arrival, we called to inform the front desk that we would be arriving late due to unexpected car trouble, including two flat tires. Unfortunately, this information was not passed along during the shift change. As a result, when we arrived—tired and already stressed—we were told that no room was available for us, which was extremely frustrating. Thankfully, the staff on duty that night were helpful and ultimately accommodated us. Additionally, there was a billing issue where my card was charged three times, totaling over $700, when the correct amount should have been $325. I sincerely appreciate Ms. Karen for resolving this matter promptly. I would also like to thank Ms. Latanya for assisting us in receiving our Hilton Rewards points. While some staff members were very helpful and professional, others contributed to the lack of coordination and added unnecessary stress to our stay. Overall, there is room for improvement in communication and customer service consistency.

Lovely room, it hadnt been cleaned

You can definitely tell it’s old, the plumbing is not the greatest. The floors are very dirty. They do not clean the third floor over night or take the trash. The walls in the room are dirty. Over all the plumbing was the worst part. You had to wait 30 minutes to flush the toilet.

Did not clean our room, we were there for 3 nights stay The hot tub was open for 6 am I went in after 7 am - it was not hot and the area was not picked up or cleaned from the night before and no clean towels in pool area

Food was great! Staff was friendly! Kids loved pool and outdoor area! No complaints

It had roaches in the room

Close to shopping and Lego land two bedroom suite with a kitchenette was perfect for stay with grandkids! Pool and hot tub area clean and nice outside courtyard with basketball court was a plus for kids

Good

Property was clean, staff was friendly, we didn't bring a pet, or use the other amenities so I cannot comment. I would stay here again. Its literally right next to the mall, you could walk. Nice area. There was some construction next door but no major issues. Some of the hotel could use some renovations in the near future though.

Front desk staff was great, cleanliness of hotel rooms and dishes as breakfast not to much.

Staff at the front desk great however, the room was not very clean. And one on the cleaners was not very cleanly.

The pull out mattress had someone’s clothes sticker on it still when we pulled it out and the mattress to it was very springy my children complained of backs hurting . The room had a weird smell but we just used air freshener and other than that everything was great . Wonderful staff everyone was nice.

Staff is very helpful and friendly the breakfast is very good. We’ve stayed here a few times and things do need an update . The furniture is not that comfortable in the rooms and the dishes were dirty in the cabinets this time .

Staff great.

Everything was very nice and well kept

I’ll start with the pros of this hotel: The location is great and the staff are very friendly. The rooms are equipped with a kitchen which is why we chose this hotel. Now for the cons: -When we first arrived at the hotel there was still a dirty bath towel hanging in our bathroom from the previous guest. -After sleeping all night on the pillows we realized there was something red on one of the pillow cases (and it appeared it possibly hadn’t been changed after the previous guest) -The kitchen was very outdated. The fridge and dishwasher particularly needed work (our fridge actually started leaking a significant amount of water on our second evening there) -We pulled out the couch bed and it was FILTHY. we didn’t even sleep on it because it was so bad. We ended up leaving early because the room was having so many issues. By the time our fridge started leaking all over the kitchen floor it was about 7:30 at night so we decided just to go home early rather than wait for maintenance to fix it or move us to another room. The location of this hotel is great and maybe we just got a really bad room - but I personally can’t say that I’d recommend this hotel to anyone.

Hotel was nice, staff have not followed through on problems we had during our stay

Hotel was nice, staff have not followed through on problems we had during our stay

Excellent stay!

Excellent stay!

$12 parking in a self parking lot, under construction. Bed was not comfortable, woke up sore and did not sleep well.Staff was not friendly. $25 early check in fee with rooms available. Hotel was dated. Fridge in room had standing water. No finished cabinets under the sink, it was just the dirty floor. Cutlery was on top of dirty microwave because it did not fit inside a drawer. Pool and hot tub were murky and could not see to the bottom. Would never stay again, avoid this hotel. Motel 6 would have been better. Disappointed this hotel is a Hilton Brand.

$12 parking in a self parking lot, under construction. Bed was not comfortable, woke up sore and did not sleep well.Staff was not friendly. $25 early check in fee with rooms available. Hotel was dated. Fridge in room had standing water. No finished cabinets under the sink, it was just the dirty floor. Cutlery was on top of dirty microwave because it did not fit inside a drawer. Pool and hot tub were murky and could not see to the bottom. Would never stay again, avoid this hotel. Motel 6 would have been better. Disappointed this hotel is a Hilton Brand.

The staff was courteous but the room wasn't cleaned correctly, there was trash right outside the door with pills on the floor and trash. In the restroom there was old urine on the toilet seat. Pet hair in the carpet, so we dealt with allergies the whole stay. The front desk personnel asked if we wanted to move rooms, but the other room wasn't worth moving to. We got cleaning supplies from her and just cleaned and disinfected the room. So far as the pills and trash outside the room she said housing would pick up it was never removed.

The staff was courteous but the room wasn't cleaned correctly, there was trash right outside the door with pills on the floor and trash. In the restroom there was old urine on the toilet seat. Pet hair in the carpet, so we dealt with allergies the whole stay. The front desk personnel asked if we wanted to move rooms, but the other room wasn't worth moving to. We got cleaning supplies from her and just cleaned and disinfected the room. So far as the pills and trash outside the room she said housing would pick up it was never removed.

Refrigerator needs to be replaced. Staff was pleasant.

Refrigerator needs to be replaced. Staff was pleasant.

Good, clean room, would stay here again for sure

Good, clean room, would stay here again for sure

The Staff was super helpful and went above and beyond to resolve my reservation concerns when the Hotel was inadvertently overbooked for my original room request. Rooms are clean, and standard, all Staff members we engaged with were Super Friendly and Excellent Customer Service.

The Staff was super helpful and went above and beyond to resolve my reservation concerns when the Hotel was inadvertently overbooked for my original room request. Rooms are clean, and standard, all Staff members we engaged with were Super Friendly and Excellent Customer Service.

Great staff It was hot in my room. Furniture old and needed fixing. Bed was not made well or right. Looked like someone had laid on it.

They were so sweet and nice and the breakfast was better. Thank you for that.

They were so sweet and nice and the breakfast was better. Thank you for that.

Staff is wonderful, hotel was clean. Great place to stay with kids, gives you extra space so you don't feel so cramped and has a kitchen so you can save money while traveling as well. Comfortable beds and great breakfast. I would absolutely stay there again! Price was excellent as well.

Staff is wonderful, hotel was clean. Great place to stay with kids, gives you extra space so you don't feel so cramped and has a kitchen so you can save money while traveling as well. Comfortable beds and great breakfast. I would absolutely stay there again! Price was excellent as well.

Our toilet didnt flush correctly in first room. Moved to another room and it still had issues. The bed was terrible, and there wasn't extra bedding for pull out sofa. Breakfast wasn't great either. So many people, which obviously can't help. But not so many choices of things.

Room could have used some wiping on the walls in common area

Room could have used some wiping on the walls in common area

Yes

Yes

Close to where we were visiting The first room was filthy sheets an no air conditioner

They were good wish you all had bacon for breakfast

They were good wish you all had bacon for breakfast

Just need to upgrade few things

Just need to upgrade few things

Great location. Close to everything. Ladies at the front were very friendly and helpful. They text you to check on you. Great breakfast. Indoor pool. Quiet. Only issues is the room was freezing but it did warm up and they brought a heater in the meantime. And could stand to be updated some. But would definitely stay again.

Great location. Close to everything. Ladies at the front were very friendly and helpful. They text you to check on you. Great breakfast. Indoor pool. Quiet. Only issues is the room was freezing but it did warm up and they brought a heater in the meantime. And could stand to be updated some. But would definitely stay again.

Old carpet, poor breakfast

The staff was amazing and the lady doing the breakfast worked hard to keep it clean and always full of food! We stayed 3 nights and everything went great hot tub and pool were nice kids had a great time!

The staff was amazing and the lady doing the breakfast worked hard to keep it clean and always full of food! We stayed 3 nights and everything went great hot tub and pool were nice kids had a great time!

No issues during the stay. Room was clean and comfortable during the stay. Staff were friendly and responsive when contacted.

No issues during the stay. Room was clean and comfortable during the stay. Staff were friendly and responsive when contacted.

The room it's self was gud but the ice box was mess up it was drop water and the tv keep mess up the burn keep mess up

The room it's self was gud but the ice box was mess up it was drop water and the tv keep mess up the burn keep mess up

They take good care of everything friendly staff good rooms

They take good care of everything friendly staff good rooms

The breakfast was good ok but didn’t have enough breakfast no eggs except one day and no bacon. The kitchen didn’t have a can opener I had to go buy one

The breakfast was good ok but didn’t have enough breakfast no eggs except one day and no bacon. The kitchen didn’t have a can opener I had to go buy one

We enjoyed our stay here. The only issue was our room wasnt flipped. They do every other day which is fine! The lady working saturday evening was able to get us what we needed but house keeping noted they came by our room. If they did nothing was left for us. This is my only reason for 4 stars.

We enjoyed our stay here. The only issue was our room wasnt flipped. They do every other day which is fine! The lady working saturday evening was able to get us what we needed but house keeping noted they came by our room. If they did nothing was left for us. This is my only reason for 4 stars.

Very rude front desk and room was dirty

Very rude front desk and room was dirty

Friendly staff

Friendly staff

This property was near the mall and has space for a family of 4.

This property was near the mall and has space for a family of 4.

It was a good stay rooms comfortable and spacious

It was a good stay rooms comfortable and spacious

Amy and Zara were great. They were very accommodating and helpful. Amy was always very cheerful and great the grandkids. Will definitely stay again

Amy and Zara were great. They were very accommodating and helpful. Amy was always very cheerful and great the grandkids. Will definitely stay again

Clean rooms, great staff and customer service!

Clean rooms, great staff and customer service!

The staff here are excellent and engaging. The room was comfortable and spacious. The bathtub was dated, and there is no wine glasses or wine opener in the kitchen. When we arrived I noticed a spill spot in the kitchen and trash on the floor of the bedroom. Later in the stay found a T-shirt left behind from a previous person. The hallways and the elevators are atrocious, It is hard to say when they were cleaned last. We grabbed breakfast twice and brought back to room and it was good, especially the croissants.

The staff here are excellent and engaging. The room was comfortable and spacious. The bathtub was dated, and there is no wine glasses or wine opener in the kitchen. When we arrived I noticed a spill spot in the kitchen and trash on the floor of the bedroom. Later in the stay found a T-shirt left behind from a previous person. The hallways and the elevators are atrocious, It is hard to say when they were cleaned last. We grabbed breakfast twice and brought back to room and it was good, especially the croissants.

Great location and good customer services

Great location and good customer services

Couple of the staff very rude. The breakfast was equivalent to a lower brand hotel. Did not give me a receipt at check out.

Couple of the staff very rude. The breakfast was equivalent to a lower brand hotel. Did not give me a receipt at check out.

The front desk guy was great. The lobby had been recently remodeled. The room though, I think the cleaning staff forgot some things. We had dirty towels in our bathroom still there. One of the beds had blood stain on the sheet and dog hair on the bed. The room was tired. Breakfast was missing a bunch of stuff you'd expect. There was eggs and half cooked hashbrowns... no meat and very low on bread selection. Waffle maker was on back order and there were no plates...only big paper bowls to use. Not a place we'd come back to, even at the price point.

The front desk guy was great. The lobby had been recently remodeled. The room though, I think the cleaning staff forgot some things. We had dirty towels in our bathroom still there. One of the beds had blood stain on the sheet and dog hair on the bed. The room was tired. Breakfast was missing a bunch of stuff you'd expect. There was eggs and half cooked hashbrowns... no meat and very low on bread selection. Waffle maker was on back order and there were no plates...only big paper bowls to use. Not a place we'd come back to, even at the price point.

Location

Overall good experience. Seen better breakfast selections but this was okay

Overall good experience. Seen better breakfast selections but this was okay

Our land line phones didn't work and after leaving and making our 5 hour trip back home, I discovered I was charged $250 on my card for a tv that was broken when we checked in

Overall there is a need to pay more attention to cleanliness. From the dishes used for breakfast to the elevators to our room. We had to notify the front desk that our bathroom sink was clogged. Fortunately their staff was very quick to take care of and the sink was fixed. However for the price of the room and the fee for parking I would consider staying at a different hotel.

Overall there is a need to pay more attention to cleanliness. From the dishes used for breakfast to the elevators to our room. We had to notify the front desk that our bathroom sink was clogged. Fortunately their staff was very quick to take care of and the sink was fixed. However for the price of the room and the fee for parking I would consider staying at a different hotel.

Great staff . Room was clean .. very convenient to everything

Great staff . Room was clean .. very convenient to everything

breakfast was good, having inside pool, staff was nice, facility was nice and updated carpets were dirty and stained, trash was left lying around in bags all day, sometimes food, trash, etc left in the hallways and not cleaned or vacuumed for a couple of days. I accidentally left my curling iron behind while letting it cool before we left. they knew who stayed in room, but never called to report finding or if i wanted to have mailed back, etc.

Even though this hotel is a little bit dated, they really keep it clean. The staff is really friendly and just full of energy. The surroundings are unbelievably beautiful.

Even though this hotel is a little bit dated, they really keep it clean. The staff is really friendly and just full of energy. The surroundings are unbelievably beautiful.

We were only informed at the hotel they had a policy that made us pay for parking every day we were there. Hotels.com needs to add that to their description.

We were only informed at the hotel they had a policy that made us pay for parking every day we were there. Hotels.com needs to add that to their description.

At least they aren’t charging for parking, but breakfast big disappointment. Poor selection, very crowded. Pool in good shape.

At least they aren’t charging for parking, but breakfast big disappointment. Poor selection, very crowded. Pool in good shape.

Staff was great. The sink had no hot water and it ran all the time.

Staff was great. The sink had no hot water and it ran all the time.

Breakfast fit our needs. The girls were able to get what they wanted. They were sorry that there were no waffles. However the food was hot and fresh. The fresh fruit and variety of food was appealing. We also enjoyed the swimming pool. Our room was a mess. It had not been fully cleaned. Trash was left in the kitchen; a pair of women underwear was found on a chair. We had to allow 2 of children sleep on the sofa bed and it was broken with some of the supports missing. There was not linen in the room to make up the sofa bed - so we had to go to the desk to request the linens. The kitchen as only equipped with a skillet for cooking - we had to ask for a saucepan. There were multiple spiders in the room and the bathtub in one of the rooms looked well used. We have stayed in many Homewood Suites rooms in the past year and we have always given them high marks. This hotel was very disappointing. I do want to add that the staff were great in explaining why we didn't get the room we thought we had reserved and helping us make the best of the bad situation.

Friendly staff. Nice room.

Friendly staff. Nice room.

We enjoyed the hot tub and pool, there was a basketball court in the back and kept the kids happy. I had to plunge the bathtub so it would drain and the dishwasher didn’t work after the first day, but we had a great time!

We enjoyed the hot tub and pool, there was a basketball court in the back and kept the kids happy. I had to plunge the bathtub so it would drain and the dishwasher didn’t work after the first day, but we had a great time!

It was a good stay with a kind staff

It was a good stay with a kind staff

Everything was fine. Nothing amazing but nothing terrible. The freezer in the full size refrigerator would make a horrible intermittent howling sound so I ended up just unplugging the whole thing since I wasn’t using it.

Everything was fine. Nothing amazing but nothing terrible. The freezer in the full size refrigerator would make a horrible intermittent howling sound so I ended up just unplugging the whole thing since I wasn’t using it.

.

.

El desayuno creo que puede estar un poco mejor pero para ser continental esta bien.

El desayuno creo que puede estar un poco mejor pero para ser continental esta bien.

Breakfast was good

Breakfast was good

Staff was nice, it was decently clean, we didn't eat breakfast so I can't speak for it, pool area was decent enough and open until midnight, which is rare. But after my card being shut off for suspected fraud, because they tried charging it so many times during our 2 night stay, I will definitely not stay here again. There are many more choices in the area that are better! Overall it's a 1/10 for me.

Staff was nice, it was decently clean, we didn't eat breakfast so I can't speak for it, pool area was decent enough and open until midnight, which is rare. But after my card being shut off for suspected fraud, because they tried charging it so many times during our 2 night stay, I will definitely not stay here again. There are many more choices in the area that are better! Overall it's a 1/10 for me.

We enjoyed our stay. The room was clean and comfortable. The staff were friendly and welcoming. Breakfast was a good variety of choices. This location was close to shopping and restaurants.

We enjoyed our stay. The room was clean and comfortable. The staff were friendly and welcoming. Breakfast was a good variety of choices. This location was close to shopping and restaurants.

Me and the wife enjoyed staying here. Big comfy and clean

Me and the wife enjoyed staying here. Big comfy and clean

Ver clean, amazing check in

Ver clean, amazing check in

Air condition was not wlrking.They added a portable ac and the hot air was circulating inside.Iron was missing asked for one but never received.

Air condition was not wlrking.They added a portable ac and the hot air was circulating inside.Iron was missing asked for one but never received.

Very nice lady at the front desk clean room very comfortable room

Very nice lady at the front desk clean room very comfortable room

Internet service was good, breakfast was good as well

Internet service was good, breakfast was good as well

Spacious

Spacious

The hot breakfast was great and the indoor pool area was very nice. Room was very spacious. But we were there for 4 days, and housekeeping never came until two hours before our checkout time on the day we were leaving. So our trash was never taken out, towels never replaced, etc for our entire stay. Not a huge deal, just thought we’d get a little more service for it being a Hilton hotel. Also, the main areas and hallways were dirty. Floor especially. Needed a good vacuum on the carpets and a mop on the hard floors. Not a terrible stay, but expected more for the price and the name.

The hot breakfast was great and the indoor pool area was very nice. Room was very spacious. But we were there for 4 days, and housekeeping never came until two hours before our checkout time on the day we were leaving. So our trash was never taken out, towels never replaced, etc for our entire stay. Not a huge deal, just thought we’d get a little more service for it being a Hilton hotel. Also, the main areas and hallways were dirty. Floor especially. Needed a good vacuum on the carpets and a mop on the hard floors. Not a terrible stay, but expected more for the price and the name.

Nice Hotel. Liked the kitchen we had.

Nice Hotel. Liked the kitchen we had.

The lobby area was subpar; it could have been cleaned better. The sofa’s were badly stained in the breakfast area. The hallways on the way to our room had random particles, like it needed to be vacuum. The rooms where subpar for the price that was paid; they could have been cleaned better, there where like coffee splatters or rust on the side of the refrigerator; the floors had little crumbs like they needed to be swept; the pillows were flat in the room on the left; we saw a spider and cricket in the room in the right and there appeared to me mold or dirt on the molding around the tub. I was disappointed because I invited guest to stay with me and they were complaining.

The lobby area was subpar; it could have been cleaned better. The sofa’s were badly stained in the breakfast area. The hallways on the way to our room had random particles, like it needed to be vacuum. The rooms where subpar for the price that was paid; they could have been cleaned better, there where like coffee splatters or rust on the side of the refrigerator; the floors had little crumbs like they needed to be swept; the pillows were flat in the room on the left; we saw a spider and cricket in the room in the right and there appeared to me mold or dirt on the molding around the tub. I was disappointed because I invited guest to stay with me and they were complaining.

My bathroom had several issues: the tub wouldn't drain, the shower head sprayed water everywhere, and the toilet sometimes malfunctioned, causing leaks and a lot of noise. There was a shortage of towels, and the soap dispenser was empty. The sofa bed also didn't have any bedding, and there was no bathmat. Although I reported these problems to the front desk, it took a long time for anyone to address them. This slow response suggests a lack of staff. Another issue was the lack of daily housekeeping, which made the experience feel more like staying at a motel. I was quite uncomfortable and am now considering staying at the Hyatt Place or SpringHill Suites next door for my future visits.

My bathroom had several issues: the tub wouldn't drain, the shower head sprayed water everywhere, and the toilet sometimes malfunctioned, causing leaks and a lot of noise. There was a shortage of towels, and the soap dispenser was empty. The sofa bed also didn't have any bedding, and there was no bathmat. Although I reported these problems to the front desk, it took a long time for anyone to address them. This slow response suggests a lack of staff. Another issue was the lack of daily housekeeping, which made the experience feel more like staying at a motel. I was quite uncomfortable and am now considering staying at the Hyatt Place or SpringHill Suites next door for my future visits.

2nd time staying there, we will stay again.

2nd time staying there, we will stay again.

Staff were excellent

Staff were excellent

The staff was great! The pool was great! It was clean overall. We had some sticky floors in our kitchen area of the room that was gross. The complimentary breakfast was underwhelming in quality. The coffee wasn’t hot on multiple mornings. We were also charged a daily parking fee but there were multiple signs all over the parking lot saying that parking was complimentary for hotel guests only. I’m sure they get people trying to park with mall nearby but thought the signs were misleading for hotel guests being charged to park.

The staff was great! The pool was great! It was clean overall. We had some sticky floors in our kitchen area of the room that was gross. The complimentary breakfast was underwhelming in quality. The coffee wasn’t hot on multiple mornings. We were also charged a daily parking fee but there were multiple signs all over the parking lot saying that parking was complimentary for hotel guests only. I’m sure they get people trying to park with mall nearby but thought the signs were misleading for hotel guests being charged to park.

First, my room was not ready at the 3:00 PM check-in time. I had arrived two hours earlier, understanding it might not be available, but upon returning at 3pm, I still had to wait an additional 45 minutes. While waiting in the lobby, I could hear the staff express frustration with the constantly ringing phone. While they answered politely, it was extremely uncomfortable. The inside of the suite was spacious and tidy. Unfortunately, the living room TV was broken, showing pixelated, distorted images that made it unusable. I called the front desk. They offered to move us, but we opted to stay put and make do since we were already settled. One of the bathrooms also had a broken bathtub stopper. It took a good bit of effort to get it open so the water could drain properly, which shouldn’t have been necessary in a hotel of this caliber. The final disappointment came at breakfast the next morning, where there was visibly molded fruit in the fruit bowl. That’s a quality control issue that should’ve easily been avoided. Overall, the stay wasn’t terrible, but a handful of preventable issues made it a less-than-smooth experience.

First, my room was not ready at the 3:00 PM check-in time. I had arrived two hours earlier, understanding it might not be available, but upon returning at 3pm, I still had to wait an additional 45 minutes. While waiting in the lobby, I could hear the staff express frustration with the constantly ringing phone. While they answered politely, it was extremely uncomfortable. The inside of the suite was spacious and tidy. Unfortunately, the living room TV was broken, showing pixelated, distorted images that made it unusable. I called the front desk. They offered to move us, but we opted to stay put and make do since we were already settled. One of the bathrooms also had a broken bathtub stopper. It took a good bit of effort to get it open so the water could drain properly, which shouldn’t have been necessary in a hotel of this caliber. The final disappointment came at breakfast the next morning, where there was visibly molded fruit in the fruit bowl. That’s a quality control issue that should’ve easily been avoided. Overall, the stay wasn’t terrible, but a handful of preventable issues made it a less-than-smooth experience.

I have to highlight the staff here, everyone was so nice and made sure we were comfortable and had a good stay. Amy was also beyond kind! We loved talking with her.

I have to highlight the staff here, everyone was so nice and made sure we were comfortable and had a good stay. Amy was also beyond kind! We loved talking with her.

Many items were in disrepair. It took 3 rooms to find one with an air conditioner that works. Both the stationary bike and the elliptical were broken and the ice maker in the third room leaked so badly that the ice formed an unusable solid blob.

Many items were in disrepair. It took 3 rooms to find one with an air conditioner that works. Both the stationary bike and the elliptical were broken and the ice maker in the third room leaked so badly that the ice formed an unusable solid blob.

Great location Room clean & comfortable Breakfast could use an upgrade with more choices

Great location Room clean & comfortable Breakfast could use an upgrade with more choices

Arrived to our room to find a portable ac unit and fan blower on the floor drying the carpet. It was extremely hot in room. The bathroom was also dirty with trash left behind. Hotel was outdated. Mini market didnt have much availability to choose from. We called front desk and let them know we were checking out immediately. We have 2 kids. 1 year old & 6 year old so the room was too uncomfortable to stay in, no extra room was offered so we left.

Arrived to our room to find a portable ac unit and fan blower on the floor drying the carpet. It was extremely hot in room. The bathroom was also dirty with trash left behind. Hotel was outdated. Mini market didnt have much availability to choose from. We called front desk and let them know we were checking out immediately. We have 2 kids. 1 year old & 6 year old so the room was too uncomfortable to stay in, no extra room was offered so we left.

I booked a room that said it would have a king size bed and a sofa sleeper. The bed was not a queen. The room was ok. I was charged a deposit and was told it was going to be refunded. It still hasn't been. We were told at check-in that breakfast was open until 10. We showed up at 9:15 and they were cleaning up. They let us grab a few things, but the lady said they closed at 9. We love waffles at hotels during our time away. Well, they only served on weekends. The site did not state that. The stay was good overall, but I wouldn't book here again.

I booked a room that said it would have a king size bed and a sofa sleeper. The bed was not a queen. The room was ok. I was charged a deposit and was told it was going to be refunded. It still hasn't been. We were told at check-in that breakfast was open until 10. We showed up at 9:15 and they were cleaning up. They let us grab a few things, but the lady said they closed at 9. We love waffles at hotels during our time away. Well, they only served on weekends. The site did not state that. The stay was good overall, but I wouldn't book here again.

Sheets felt sticky. Rooms were very humid despite AC running. Breakfast was good with several options to choose from. Conveniently located near the airport.

Sheets felt sticky. Rooms were very humid despite AC running. Breakfast was good with several options to choose from. Conveniently located near the airport.

Cleanest

Cleanest

Hotel was a little outdated but yet was still very clean and comfortable. Rooms were spacious and front desk staff was freindly . The only complaint i have is the pool had way too much chlorine! Parents & kids complaining it was way too strong and burning eyes and nose.

Hotel was a little outdated but yet was still very clean and comfortable. Rooms were spacious and front desk staff was freindly . The only complaint i have is the pool had way too much chlorine! Parents & kids complaining it was way too strong and burning eyes and nose.

My stay was amazing until it got close to check out. Maintenance walked in my room while dressing and I was very upset that they would allow this. My stay was a late checkout they should not let anyone make or female in my room until I check out.

My stay was amazing until it got close to check out. Maintenance walked in my room while dressing and I was very upset that they would allow this. My stay was a late checkout they should not let anyone make or female in my room until I check out.

Check in staff was wonderful. Checked in around 2:45, room wasn’t clean and ready until after 4! Chlorine was so strong in the pool area it was burning my eyes just to pass by in the hallway, couldn’t stay in pool/hot tub very long! It was very humid in our room even with the AC set to 68 or below. The hotel was clean.

Check in staff was wonderful. Checked in around 2:45, room wasn’t clean and ready until after 4! Chlorine was so strong in the pool area it was burning my eyes just to pass by in the hallway, couldn’t stay in pool/hot tub very long! It was very humid in our room even with the AC set to 68 or below. The hotel was clean.

Suite seems small even though there are 2 bedrooms, sitting area & Kitchen. & 2 baths ugh

Suite seems small even though there are 2 bedrooms, sitting area & Kitchen. & 2 baths ugh

I didn’t get to come stay and I was super disappointed that this hotel didn’t honor the fact that I bout the insurance plan and still charged me for my stay !

I didn’t get to come stay and I was super disappointed that this hotel didn’t honor the fact that I bout the insurance plan and still charged me for my stay !

Close to airport

Close to airport

First thing I want to say is I'm very very disappointed that there's not a waffle maker. That was one of my main points for booking this hotel. I stayed here in December and you had one. Second the floor had not been vacuumed it was dirty. Pretty nasty when you put your feet up in a bed with white sheets and there's nasty dirty hairy crap all over it. The AC didn't work very well. There was a water bottle left in the freezer. The button to regulate the temperature in the refrigerator was not there. We didn't have a remote in the bedroom and I went downstairs and told them and I never got one. We had to ask for towels in the pool and the lady that was going down as we were said she even called to ask before we got down there and I had to go and ask as well. Was not pleased with breakfast at all. Everything was so much better when I was there in December I'm so very disappointed in this trip. The staff at the front desk are very friendly and accommodating just forgetful. The gentleman that works there is very funny and always welcomes us and makes us feel at home when we come. But like said the waffle machine should not just be there on the weekends it should be there all the time for everyone. I won't stay again if it's not there. One other thing that I did want to say is the bathtub has a lot of rust in the bottom of it and I don't know if there's anything you can do about that but surely there's something. But the floor is what got me the most because it was just disgusting

AC was not working good in our room, we killed to roaches while there. Breakfast was cold. Had to get our own blankets at front desk.

We specifically booked this hotel for a separate bedroom from the living room. The hotel was NOT like any of the pictures. Til seems like an OLD hotel.

We checked in at approx. 8 pm on Friday the 30th. The following morning we rec’d a call from the front desk that we had checked out @ 8:55 and housekeeping was not able to enter the room. I did tell her that we were resv’d thru the 3rd. She asked me if I was ? To which I replied no. She asked that we exchange the card keys and obtain new ones. We did and found out we did not even show that we had checked in. The hair conditioner bottle fell off the shower wall on my foot (no injury) and the water leaked onto the floor saturating the mat. We used extra towel to soak up the water so as not to slip. We expected the room to be serviced on Saturday but was not. On Sunday I asked the housekeeper if she would leave two bath mats instead of one. She left three but no bath towels. Front desk brought up towels. Maintenance did fix the conditioner bottle. The bed was very comfortable. On the whole, the stay was good. The breakfast was well stocked and the staff was friendly and attentive.

Very nice hotel. Beds were super comfy. Sheets smelled clean.

We discovered a water leak very late on our first night that soaked all of our toiletries in the bathroom and created quite a mess. We had to relocate at midnight to another room. Staff seemed less than interested in helping with the move and we never heard anything regarding our situation or complaint from the hotel manager. The front desk seemed disinterested in our comfort or experience.

We did not receive a room key for the whole stay and someone entered our locked room with 4 13 year old girls eating in the living room.

Breakfast too simple,not to many options!! I was ok!!

It was good space and family friendly. However you can tell it was a weekly suite before so the remodel was “patchy”

Customer Service is very poor. Requested to change the room type even if it costs more. there were rooms available but nothing was done

Everything was clean and room was big and comfortable.

The first room they led me to, was someone else's room!! I am just lucky they was not in there . Never got a key, no swimming, and too afraid to leave the room because they would give my room away, and all of our stuff would be gone.

My wife made several complaints to the front desk about the central air not working and all they told her was the small roll around unit in the room was sufficient when it was most certainly not. The room never got below 75 degrees and it was very humid. Along with not having a remote for the tv in the room. I am very disappointed in the service at that establishment.

Clean, comfortable, friendly, helpful staff. Rooms are a bit dated.

Stayed while we were in town for a volleyball tournament. Room was clean except for some hair in the shower and a couple of random almonds we found laying around the room. Breakfast was great, more options than most other hotels and good strong coffee! I take my own pillows and good thing I did because the pillows weren’t great and I woke up with a sore back and hips. My husband said the bed was fine for him. Pool and hot tub were clean but the chlorine was SO strong. Overall a decent stay but not the best Homewood we’ve ever stayed at.

Very nice have a very good stay

This hotel had bed bugs. I do not recommend this to anyone. We only stayed for one night, we arrived back home in Frisco My 3 year old had bites all over her back and naval. I initially thought it was chicken pox or measles. Turns out it was bed bug bites!!! Please please refrain from staying here unless they rectify this issue ASAP!

A bit dated, but clean and comfortable. Shower head could not be adjusted and suite tv not working. Neither hampered our two nights.

I have never stayed at a Homewood Suites before, but I was impressed. Room was updated and clean, bed was comfortable. I enjoyed the outdoor courtyard and the breakfast was better than a lot of hotels too. The biscuits and gravy had flavor and not watery! I was happy it was pet friendly for my mini schnauzer. The only thing, I wasn't aware of the pet charge, but that may have been my fault for missing that information though. So if you're traveling with your fur baby, there's a fee for that.

Clean and comfortable

We booked the 2bedroom suite and it was perfect. The room and facilities were clean and staff welcoming. Indoor pool was nice, tennis court on the grounds! The breakfast was a kind of a let down but overall great stay!

Very unfortunate that we had such a poor experience. Save yourself the trip and skip this hotel. They are aware of the dangerous state of the room they put us in and are still attempting to falsify the information with Expedia. Very sad. Our last stay here was great. This stay was a complete 180

Great location, room was nice and clean. Breakfast was good. Would stay here again.

It is clean and well maintained

Spacious rooms!

they stay was good but the breakfast could of been better

Was surprised there wasn’t an airport shuttle. I thought for sure I read there was one. Was annoying to have to pay extra for an Uber.

This is our 2nd stay, with our adult childern and grandkids, to go to legoland, pepa pig land and the aquarium. The rooms are great, i love having our own ice bringing home leftovers for snacks, or lunches the next day. Plenty of room and everyone gets a break with our own rooms. The staff are helpfull, professional and friendly.

This is our 2nd stay, its so convenient for activities for our grandkids, they love the indoor swimming pool, we love the court yard, it gives them a place to run and play. The outdoor furniture is comfortable and have a great place to eat outside. The staff are friendly and helpful each time we stay. As grandparents we love to do all the daily fun activites but we love having our own room to relax and recover for the next days adventures.

We stay at this property once a year, for the last 10 years. We have had some issues over the years. This year was exceptionally bad as there was a natural gas leak in my room. I ended up in hospital. The hallways in the hotel were dirty and had garbage and dog poop on the second floor. The hotel is understaffed. I would expect a higher standard from the Hilton brand.

My family all reserved rooms for a family reunion. It was cancelled due to bad weather in Dallas. We asked to be reimburse, but was denied. We will not be making reservation there again. Reunion has bee rescheduled. We will make reservations elwhere

The staff was very accommodating.

Love it

The room was nice, and the breakfast was great. The pool was extremely crowded, and the service was adequate. The location was great!

Bathroom was not so clean. Thick, cleanable grime on sink handles, dried blood splatter on the walls, dead worm on the ground and grimy prints on the door. When we arrived, the microwave was covered in fingerprints, which tells me the cleaning staff may be overwhelmed. Lots of space, though!

The front desk staff was amazing. They went above and beyond to accommodate. Latonya that’s worked the front desk was the ABSOLUTE best. I would definitely book a staycation there again.

We chose this spot because my kid loves picking out breakfast stuff and when we went to breakfast they were out of everything. Cereal but no milk. They never replenished the sad pastries, we were down there about 45 minutes and they never brought out new eggs. Tired of feeling shortchanged when the prices aren't getting any lower.

Our spring break stay was perfect at Homewood Suites. Walking distance to Grapevine Mills Malls/Legoland… we spent one full day here!! So much fun. Short drive to Bass Pro Shops. Staff was friendly and very helpful! This is definitely a comfy hotel.

We also had some plumbing issues in our bathroom and the suite kitchen.

Our stay was very enjoyable.

The hotel had a thing in the room saying your room would be cleaned every day and that fresh towels would be brought in. This didn’t happen at all. The second night we were there we just grabbed some extra clean towels from the pool area to take to our room for showers. The guy from the first night that checked us in and cleaned up the trash was the only person who seemed like he cared about how the hotel looked and ran. You could tell he was trying to make things better and he was really nice even though he was clearly stressed. Overall it was obvious that the hotel was understaffed and that many of the employees were not happy there. I’ve stayed at Hilton Homesuites before in other cities and this experience was a first.

I had fallen on the basketball court and staff was quick to come and help me.

Was hard to get pillows, blankets, and questioned about wanting more towels. We needed more toilet paper and told they didn’t have enough to give us 4 rolls. Was not informed I would be charged a $24 parking fee upon check out. Our first breakfast we found a hair in the gravy. The second day it was crowded with not enough food.

Not good at all

We enjoyed how close it was to a mall and the airport. The indoor pool had great hours and thr social they host on Wednesday is great. We ran into some issues with our room that made us have to switch to a different room. They arent great with accommodating when there's major issues. But a few of the staff members were great others weren't as pleasant.

Property was okay overall, but cleanliness was the dealbreaker!! I was itching all night 😕

It was a very nice room!!!The customer service was great but I would change something The food was not really edible. The eggs tasted like water and the sausage was cold the biscuits and gravy was good.

Stayed with 2 grand kids. Mainly came for the indoor pool. Was disappointed due to the fact that there was way too much chlorine. I could not stay in the hot tub because of my eyes burning. The girls said the pool water was cloudy and also burned their eyes. I was surprised there was a charge for parking. I have never seen that at this type of hotel.

Dirty rooms. Switched to 3 different rooms and the first two rooms the sleeper sofas were dirty. Not just stained. The 3rd room the fireplace was on when we got in there and we couldn’t get it to turn off and the room was 80 degrees. We left.

The rooms we're nice clean.Staff was very friendly

Super clean, very close to Mall. Enjoyed the pool!

The staff was great all weekend long

Smelled of weed the entire 3rd floor

Great stay

Nobody came to clean when I asked Fire alarm wouldn’t go off

I had no air conditioning or heating. During the day temperatures reached 82 degrees in the room and at night in the lower 60's. A staff member brought in a floor ac unit that did not cool the room sufficiently. I do not understand why I was not given another room with a working air conditioning unit.

Everything was average. Highlight to the Food ladies were nice and the maintenance people were very hard working. Property wasnt quite what the pictures showed. Workout room was nice as well.

I had two dogs for the stay. Receptionist were oddly very rude. Expedia says $75 per stay for dog feed these guys charged me 250 dollars. This is a huge scam. I got a weird allergy from this hotel too and i never get allergy. I am a consultant always on the road. Worst experience Ever! I always stay at Hilton and i am a gold member too. But this was worst in the whole hilton chain.

The property in general was fairly clean in public areas, but our room had a not so pleasant smell when we arrived. We turned the AC on thinking it just needed some circulation but this did not solve the issue. When it came time to go to bed, we pulled the covers back to find a brown stain on one side of the fitted sheet. Upon further investigation, we found another stain on the mattress cover in the same area and a much larger stain on the mattress itself. This is where the smell was coming from and made us wonder if these sheets were properly cleaned and changed. It was late, so my husband went down to the desk with photos and asked for help. He was given new bedding for us to place over the stained bedding and told management would be made aware and a credit given. The next morning, we requested the mattress be removed and replaced because we were attending a convention and did not have time to move everything to another room. The mattress was replaced before we came back. At checkout we were told because we booked through a 3rd party, a credit could not be given. We will not be booking at this location again.