Comfort Inn & Suites Frisco - Plano

Good beds and descent breakfast

It was what i needed

The lady to check us in, was great! She is into a room before check in time. My daughter’s graduation was at 3pm. I explained why we needed our room early. No problems! THANK YOU!!!

Its was a bad experience , room carpet was sticky , look like bed sheets were not replaced since ages. I feel itching on bed.Rooms has a smell due to carpet. The worst thing the room curtain was clear one so at night light comes from street liight and ofcourse there is too much light in room.Breakfast was okay.

Very good

Great location, clean property

The room this stay was the worst ever. The bathroom sink faucet was wobbly and so bad we were worried it would break. Other people staying there had no courtesy for others trying to sleep. This went on most of the night. The night desk worker stays in the back most of the time. We will not be back!

We had a wonderful stay and felt right at home. The property was very clean, comfortable, and well-maintained. Everything we needed was provided.The kitchen was fully equipped with everything needed for cooking, which made our stay even more convenient. Overall, we are very happy with our experience and would gladly stay here again.

Great

Staff very friendly. Dirty floors, damaged walls, and pool wasn't open.

Dirty floors, damaged walls, and pool wasn't open.

Dissatified with Expedia sevice.

Clean room. Staff was able to put my daughter close to us and we were able to sleep really well.

The bed was amazing the room was ok very roomy lots of space had very comfortable couches and chairs. Maybe a little dated overall very good. The staff was excellent help and very courteous. Always friendly whenever you came across them

Staff is very friendly. The rooms need updating especially the toilets which are too low for anyone with joint issues. The bathrooms are in need of the most updating. Breakfast is okay, but the muffins are usually stale. Waffles are great,but powdered eggs are never very tasty. This recent stay the room was not as clean as usual...crumbs in the chairs and the seal around the refrigerator was filthy. We'll be back because of the convenience, but spend a little cash to make it even better!

Parents liked the room

Great place. Everything was good. We would stay there again.

Remote didn’t work, leak in the ceiling above the toilet that dripped on me every time and left a wet floor. Dirty, dusty curtains and vents. AC was struggling to cool, towels were like Brillo pads and breakfast was pitiful. Had a two night stay and checked out after night one.

clean room and friendly staff

Great property, stayed here multiple times.

First floor stay, and the banging in the laundry room by the staff opening and closing washer and dryer doors was ridiculous at the early morning hours. Wick air fresheners throughout the room and bathroom was tacky for a hotel. The only bright spot that was very helpful, was that they allowed a later than normal check-out at 1p due to the horrible morning experience with stupid noise. That was helpful for my circumstance.

Room was only cleaned once and it was tye night before we checked out . We had to remove our own trash. Breakfast was lackluster

Because of these issues, we did not stay at the hotel and had to find another place to stay that same night. We documented the conditions with photos and later contacted Hotels.com regarding the situation. Overall, the experience was unacceptable, and we were very disappointed with the condition of the room and the lack of proper cleanliness standards and have yet to have anyone reach out with a response.

It was close to the location we were working at The lobby smelled like majauana There were people hangong out outside in the parking lot The ac did not work properly in the room. We got it working but it was hit or miss cooling but it was so late and we were tired and just went to bed The breakfast was EXTREMELY DISAPPOINTING

It was close to the location we were working at The lobby smelled like majauana There were people hangong out outside in the parking lot The ac did not work properly in the room. We got it working but it was hit or miss cooling but it was so late and we were tired and just went to bed The breakfast was EXTREMELY DISAPPOINTING

The bathroom had dead bugs that were visible. Cleanliness was not great.

It was fine for. Few days. The beds seemed clean but there were toe nails on floor obviously not been vacuumed. We saw a roach in bathroom which I know happens. Staff was fine but. Not overly friendly.

Do not stay at this property.

Good

The room was clean and comfortable. The staff was very nice. Even the coffee was great!

The room was clean and comfortable. The staff was very nice. Even the coffee was great!

Honestly not sure why this hotel was rated as high as it is. Staff was hit and miss. Some were completely rude while others seemed unaware of how to do their job. Hotel lobby was a mess when we arrived. Trash and dirt all over the floor. Breakfast was a joke. We had to change rooms twice to horrible smells coming from the bathroom. The upside is it's right in between some of the best food we have eaten in a long time.

Great location near to all Frisco restaurants and shops. Try Tender Smokehouse next door and get the ‘Grand Slam’

Exceptional

Exceptional

Good location near excellent dining and several beautiful parks with walking trails, the best of which was the

Todo el hotel

Yes

Good location quiet

Poor

Superb

The property was located very conveniently in the Frisco area. I was visiting friends and it was a great location. Good value for the price. Nothing fancy and breakfast was OK.

Exceptional

The location is very central to the city. Carpet in our room was sticky. There was a sock and empty wine bottle left under the bed. The walls were dirty in places. Bathroom was clean but stained in places. The carpet was wavy and coming off the floor in the dining area as well. The chair upholstery was cracked and stained. Everything was just run down.

It was not too bad of a location my room did smell a bit but other than that was OK. 100$ deposit fee!? And I won't get it back till who knows when. I would have loved to have had a heads up about that. Also, a 100 deposit fee is outrageous.

It was not too bad of a location my room did smell a bit but other than that was OK. 100$ deposit fee!? And I won't get it back till who knows when. I would have loved to have had a heads up about that. Also, a 100 deposit fee is outrageous.

No comment

all

Exceptional

Entry area smells like urine. Room still had old food in the refrigerator. Otherwise the room was decent.

I was so surprised how clean this hotel was. It was not my first choice but all the hotels in the area were book. The hotel was clean and they had free hot breakfast, free WiFi, microwave, and refrigerator. More than a 4 star would offer. Definitely needs some upgrades but I would stay here again the next time when I’m in town.

Good

My favorite place to stay in Frisco

The rooms were clean and staff was good but no much items at breakfast

Very good

The female front desk associate was exceptionally kind and accommodating. She graciously allowed us to check in early and went above and beyond by upgrading us to a better room for my family. Her friendliness and willingness to help made our stay much more enjoyable. We had no issues during our stay—everything met our expectations.

The female front desk associate was exceptionally kind and accommodating. She graciously allowed us to check in early and went above and beyond by upgrading us to a better room for my family. Her friendliness and willingness to help made our stay much more enjoyable. We had no issues during our stay—everything met our expectations.

Had to switch rooms bc the bathroom had urine stains and sheets were unwashed.

The outside at the entrance roof was hanging down broken. Also, the automatic doors were broken. Had to use a very small heavy door to push open with all my luggage and a stroller.

Needed a little more

The bed sheets had visible stains on them. I did not feel comfortable sleeping in the bed and had to request clean sheets myself. At that price point, that is completely unacceptable. Clean bedding is the bare minimum. There are plenty of hotels charging the same rate that are actually clean and well-maintained, so there’s no excuse for this. Then at check-out, the front desk interaction made things worse. When I asked for my ID back, the employee mike told me “let me go check your room” with no explanation. When I asked why, he just said “that’s what we do,” and then stood there staring at me in a very uncomfortable, almost creepy way. If that’s your policy, explain it properly. Don’t make guests feel uncomfortable. And somehow, this place still requires a $100 deposit, while not even meeting basic cleanliness standards? Between the dirty room and the unprofessional staff behavior, I would not stay here again. Do better. The fact that my experience was dismissed entirely especially with the dirty sheets and unclean room just reinforced this review. i had posted on google

Everything went smooth. Arrived several hours earlier than check-in time, but staff graciously allowed me to park my car in their lot until I checked in later that night. this allowed me to attend the Texas Pinball Festival knowing my car was safe and wouldn't be towed. Room was spotless, and breakfast was good.

Our room was quiet, bed good, lots of pillow choices. The area has lots of shopping and restaurants all within 30 minute walk. I was dissapointed there was no public transportation (city buses) in such a large area. We used Uber.

Honestly the only reason I didn’t give it a one star is because the employees were kind. The pool is outside fyi and very dirty. The rooms themselves were not clean, rusted elevator. The location is good, but I would just spend the money and stay anywhere else.

Room was clean. The portico was damaged and had been for awhile and was just hanging drywall and stucco, it was a hazard that has not been addressed in some time. The "breakfast" was lacking. However, for the price I assumed there would be minor issues and I was correct. BTW the Pool is in constant shade so plan accordingly.

Room could have been a bit cleaner but over great experience, however at the front check in the carpet was filthy.

It okay

Located in a great area of town, unfortunately, a rundown hotel lacking some love.

Dirty room. Dirty bathroom. Dirty bed

-1000

The room was clean

All of the above

Rooms are not in stayable condition

People at the front desk were great. Dirty room though. Smelled like smoke. Grime in the bathroom.

Never again will I stay at this hotel! I changed my reservation added a night I was given a total on the phone and was told to pay the difference when I checked in. When I arrived my total due had tripled!!!! I had no choice but to pay because I had my child with me and it was late to drive around town looking for another room. The property had the drive way blocked off because it’s falling down the sliding doors didn’t work, my room was missing bed sheets, towels and I checked in at 9pm!

Woke up to the floor flooded it was leaking from the vent they moved me to a different room and toilet was broken they ended up putting us in the smallest room available

When we drove up there was a collision business in front and made it look like a dump. Then when we got back to the hotel there was caution tape all around the front with a partial roof collapse. I called the home office and told them we were concerned about staying there. My husband went in while I was on the phone and they told him that an 18 wheeler had hit it. We went on in because of location. It was dated and not a friendly staff. I won't stay there again.

Room felt neglected.

There awning outside was falling apart. The sliding doors barely worked. The elevator was nasty and sketchy. The pictures online absolutely do not represent what this hotel actually looks like. Super disappointing.

A nice , clean hotel in an Excellent location for a great price. Walking distance to coffee and restaurants.

I had an amazing time and the Staff did a great job

Got in late due to late games/tournament and had easy check in. Removed stars due to rude lady in the morning. We specifically chose this hotel so we can grab some quick breakfast in the morning but we had to leave earlier due to change in games. On the way to check out at 6:30am, I kindly ask lady if we can just have 2 bananas since we were heading straight to a game but she told us “no, breakfast starts at 7”. I advised I see that but it’s just 2 bananas since we thought we would be able to get breakfast since it was included in our stay. She refused and reminded me again that breakfast starts at 7am! I don’t understand how 2 bananas would cause her any harm!

Room is clean, reliable WiFi , nice morning breakfast and friendly staff

Great hotel! Just a heads-up that there is some construction going on at the front entrance

Safety is important! The outside needs to be addressed before the wood collapses. The elevator was swaying and we weren’t at weight capacity with two small people. And the most important thing!! CHECK YOUR ROOMS!! Issuing a key to a room already occupied is and will always be unacceptable!

Old building definitely needs remodeling

Great location (be sure to eat at La Hacienda next door) and friendly staff!

Helpful staff and great breakfast.

It was clean and they were nice

Clean and supportive staff

There are a few things that needs to be updated but I had very comfortable stay

Very well kept

It was cool

Nice and clean and reasonably priced.

Excellent!

Roaches everywhere, smells bad. Terrible experience

.

Great location in Frisco. Friendly staff. Breakfast and fitness room push it further. Good place to stay!

Loved the staff.....fromm front desk night audit to breakfast.

The room was clean, and the night clerk was very nice about us checking in extremely late. 🙂

The room was fine. Breakfast is lacking, though.

Clean room, comfortable bed, good location

Friendly staff… great location in Frisco. Will come again

Not good from the start, checked in and went to the room, door was open and room was dirty. Went back to lobby and was send to a second room that was supposedly clean but was not cleaned well at all. Left the property for a bit, we decided we did not want to stay in a dirty room. We went to try and cancel for a refund. There were people in lobby so we just said our plans changed to not start drama in front of other guests. We were denied a refund and called hotels.com they contacted the property and still denied the refundm Poor buisness would not recommend ever.

Dirty carpets but clean

Good

Breakfast was amazing , the rooms were clean , cozy & comfortable…except i will never stay on the 1st floor again. From the loud music outside from guest checking in after midnight to the noise in the employee room next door.

Excelente atención

Convenient

Hotel is a little older and in need of some updates. Room was clean but needed new flooring tile in bathroom as it was cracked and loose, carpet appeared to be dirty and one of the chairs in the room had very bad wear with something spilled all over it. Bed was comfortable and linens were clean. Breakfast was great with lots to things to pick from.

The hotel was good and the front desk staff was very kind and helpful. The bedding in the room could be updated. The breakfast was nice and I would stay here again in the future.

STAFF CLEAN ROOMS

This was not the level of cleanliness or comfort I expected from this hotel brand. I hope management takes this seriously and improves the room maintenance and cleanliness standards for future guests.

The room is in need of an actual cleaning. We found socks in the freezer, mold accroos the walls in the bathrrom, dust everywhere, and a baggage tag in the refrigerator from a previous guest. You can not telll me they cleaned the room in-between guest. Absolutely not worth the price we paid.

Very Courteous staff member , fast check in , clean room ,, comfortable bed,

Disappointing.

Everything is good.

Breakfast was good and food is fresh.

Clean, comfortable.

It was fair.

cockroach in the bathroom. trash on the floor by the side of the bed and the shower didn't work. about as bad of a stay you can have in a hotel

Left with bed bugs.

Nice

Nice

Woke up to a fire alarm at 6am . Left room came back & had multiple items missing . Called front desk and all they said was sorry . None of my items were valuable thankfully but they went missing and no one took accountability for them . They were most likely thrown away so I don’t want to say it was theft but the room got cleaned & my items that were clearly not trash disappeared . Not ok .

Outside of the windows in of our room we’re filthy. Other than that, great place for the money. Management promised to deal with the windows for future guests.

Friendly staff, clean rooms, hot shower, and a great breakfast an unparallel value a big thank you to all the staff at this establishment

Everything was done professionally. Better quality than I was hoping for at this price.

Most tv channels weren’t working. Stayed on the second floor and the hallway smelled like a skunk.

A lot of dust in the room and possible black mold in the bathroom. Service was great tho.

Staff here is exceptionally friendly and courteous I really enjoy the people and place here.

Mold in bathroom, dead crickets on the ground and stains on mattress, i left a day early from my stay and haven’t heard from management about getting at least a 1 day refund out the entire stay. Maybe I would give them another chance in the future but that is only if management reaches out to me to solve this issue.

Breakfast

Slept well, good bfast

Except breakfast and coffee stay was good

This is a very old hotel. The picture that it shows on hotels.com is incorrect. This is not what the hotel looks like. I stayed three nights and on the first night I saw a pigeon walking around in the entranceway. I left to go to a meeting and when I came back during lunchtime, I saw a dead pigeon in the entranceway. I went to my room to grab some things and left. When I came back after 5 o’clock, that pigeon was still in the entranceway and it had been ran over apparently by a vehicle. Because there’s blood and guts all over the entranceway. This was something that should’ve been cleaned up immediately. It was not. I mentioned this to the front office and the lady they asked me where it was. I showed it to her and she told me that they would clean it up. I went to my room two hours later. I went out from dinner. The pigeon was still there. This is totally unacceptable. It makes me nauseous thinking about it right now. This hotel did not meet my expectations.

Front desk was super

Excellent price but average as far as hotels go. Loved the red velvet waffles for breakfast!

SRI the manager is Amazing! 5 star service

Perfect location for what I needed.

It was okay, my husband and teen wouldn't stay again though due to the room smelling musty, the carpet felt dirty and sticky. Bed linen was stained. Breakfast was the average continental.

Good

Stayed for 1 night room 323 was clean until nighttime came around and roaches came out hiding had dust one off bed

The staff here welcome you & are genuinely happy to see you. When I combine the super clean room, instant hot water in the shower, the very nice fluffy towels & the breakfast it makes this stay unforgettable. I love all the staff here they are super friendly & helpful. Thank you to all the staff that make this place unforgettable 👍👍

Please think about cooling the room down when you have a guest checking in, that would cool bed as well. Thank Larry

Easy and convenient to where I needed to go.

The sheets and towels were clean but the rest of the room was not. I dropped something under the bed and went to retrieve it but the amount of disgust under the bed made me sick. There was food under the bed, toys, amongst a plethora of other unknown items. The bathroom was also in a horrific state. There was loads of hair and toothpick flossers. I was astounded and disgusted by it. I know we didn’t pay much but for how dirty it was I’d say we should have paid half.

Double charged security deposit

There was mold on my the walls in the room and in the bathroom.

everything was good

It was good

It was a good stay but when we asked for bedding for the pull out they gave us bedding with 1 pillow. I gusss they don't have extra pillows.

Nice location. But Our room has a mold on the ceiling, smell like mildew and the bed has stain.

It was clean.

First they gave flooded room with air conditioning wate, then they switched to room where air conditioning is not working and just blowing air that smells

Good

This property was absolutely filthy. The rooms smelled awful. I was with my family and we transferred rooms after being in the original room less than 2 minutes. The second room was the same and we left. Absolute dump of a hotel, avoid at all costs.

There wasn't anyone to check me in for 20 minutes

Overall it’s a good place to stay.

Nice room. Clean. Breakfast was not great but it was offered. Thermostat in room was difficult to figure out so we were cold the whole time. This was an OK place to stay. We would stay there again.

Location is great, everything close by, within 5-10 minutes drive of everythings (Shopping Malls, Walmart, Sam's and all types of different restaurants). Very friendly staffs, clean and pretty nice room.

Great stay!

5 stars

The location was very convenient to the National Train museum and discovery center. The beds were very comfortable and the breakfast was delicious.

Great service and very clean facility. Great option if you are on a budget

Good

From Checking in with Merlyn to Breakfast to Housekeeping and checking out with Mike our Family felt welcomed and experienced high levels of professionalism and friendliness. The rooms were very clean and quiet. 5 Star Service all the way around!

The bed was comfortable and clean. Lots of light such as vases.

Run by greedy and unfriendly immigrants. I was charged $250 for "smoking in the room" Since they had my card on file they charged $250 though I was told the deposit was $100. I nor my friend smoke and I was unaware until I saw the charge on my card. I called and went in person but could never get to the manager. DO NOT STAY HERE! This isn't the first time an Indian owned hotel charged for a made up reason, but it will be the last.

Do not stay here! The staff member that was supposed to be working was outside our window drinking withba friend all nifht keeping us up from talking so loud. The lady the next day was rude, hateful and all but called me a liar. They then tried to tell me for the time I was trying to contact the front desk, the employee was outside trying to get the guy outside to be quiet. They are lying about that, we both witnessed the employee drinking under our window being extremely loud talking and listening to music. Stay away from this place at all cost!

Good

Price was good

Run. This hotel is very trashy. They sneak hidden fees, charge extra at check in, and the girl at the front desk has a nasty attitude. They claim to have one person in management and you can only reach them by email. Waste of money.

I stayed for a week and it’s upto me to change towels, sheets, trash bins otherwise the hotel staff wouldn’t bother!

Old

Room is clean but smells old/ bad. The breakfast is low level very basic Overall is not worth the money you spend

No comment

Staff was very polite and helpful

Outdated building and everything after that.

Nice quiet location

Good

Bad customer service

To expensive for what was offered. Terrible breakfast, was not properly inducted or oriented to the amenities available, awful view out the window, to blinds or shutter so morning light just kills you, unstable wiffi, small tv, tiny and dreadfull soap, phone didnt work at room… honestly a motel would have been better.

3rd floor room, nice elevated ceiling. Sorely lacking hooks in bathroom. Mild mildew smell in bathroom. Breakfast may have been the worst we've had--no fruit, weak coffee, half of the days there were no eggs (they didn't run out). On no-eggs days, they served sausage patties AND links, and biscuits that were okay. Buffet staff was very nice. Front desk staff seemed out of it. Tried to get a south-facing room and were told rooms are issued randomly, and we couldn't make a request. New carpet throughout!

Bathroom,sink, walls were nasty. Ceiling was mold or something. Not to mention, I chosen to pay at property (Book now pay later)and they ran my card before it was time to even check in. When i called and asked why and response was basically they did it because they wanted to. So happen my card was locked. Rooms need upgraded. I stayed 2 nights and house keeping didn't offer anything!!! I have pictures and it will not let me load me load them.

Friendly staff! Great service. Hot breakfast was awesome! Nice area

The day we checked out, we left for an appointment early in the morning and came back at 10:30 a.m. to get our stuff and check out. The key card had already been deactivated and we got locked out of our room. We had to go back downstairs and have the man reactivate our key card. He said they deactivate close to check out. The card should not deactivate until 11 since we need to get our stuff and load the car in multiple trips. Frustrating.

Check in time took longer than expected. It also only had one person at the front counter. There was an issue with them accepting my car type and once in at 3 o’clock with our check in our room wasn’t ready till 445. The room was tidy, but cleaning this in the bathroom was not very good around the toilet around the floor was like a cracking like when she stepped on it it lifts up of course Lance has staining on it, and there was dust. We were in a hurry so we didn’t get to fully expect the room, but those are the first things offsite was the bathroom stains and the cracking of the floor and the water pressure from the shower elevator looks very beaten and it makes some noise but the lobby was clean. It was a rainy day, but it was still clean. The walls are very thin. You can hear the person on the room next to you having a conversation Because I’ve been on better comfort suites I would not visit this one or say again based off of the clue, this was not superior.

Dirty mattresses dirty room not clean

Very good and clean hotel!

Clean respectable property.

This place sucked was diety lighbulbs in room were burnt out staff did not want to fix

Tv needs some work very hard to operate.

Was very close to the event we needed to be at on Saturday morning, and lots of good dining options in the area. We had to be at our function at 7 am and the “included” breakfast does not open until 7 am on Saturday-so that was not useful for us.

I confirmed there would be no security deposit, as it was not advertised or in the fees information section, upon arrival the from desk guy, Zac, charged me an extra $100 for the deposit.

It was maintained clean. Would recommend.

Your hotel is awful. The front staff is uneducated….. And overall just not clean. I would not refer anyone to this hotel.

loc

Room was ckean

This property HAD bed bugs! Had to check out! Stay AWAY!

I really do not understand why I pay security deposit higher than what I payed in my room

It was on average. Just need some updates and offer parking for truck w/trailer/camper spaces or area?

It was late, and We had to get a place to stay for the night. When we were greeted by Amy we knew we foundcthe right place. Ph and the breakfast the next morning made it possible to to quick to beat the coming storm.

Nice place to stay if you are traveling Dallas region.

Overall ok, but very rude behaviour from kitchen staff.

Horrible service at the front desk.

Local hangout for prostitutes apparently and the property management is aware of the issue.

The staff was very nice. The room was ok, but could use a good deep clean. Things like the sink had obvious build up. The floor in the bathroom was cracked and the floor needed deep cleaning. The toiletries offered were not the best. Also, the outside curtains could not be pulled leaving us feeling wide open to the outside.

Old property nice staff and clean

The person who checked us in was super nice. We arrived late in the day. The person who checked us out was not nice. We requested a late checkout, they came to the room, knocked on the door and told us we have to leave or pay an extra $35.

The customer service is poor, we asked for help since the none smoking room smelled like cigarettes the first night the staff said he was coming up but never showed up. After that we stopped asking for help.

Decent hotel, very old and dated. people were arguing outside at night.

They had feces in the laundry machine, my clothes got infected and smelled terrible I had to throw them away. The staff was so rude the manager cussed me out and had no solution at all. They were so rude and disrespectful. The phone in the room didn't work, the wifi was slow. The floors were dirty. The outside was very rusty and wood was breaking. The curtain in the room didn't cover the entire window and there was so much noises from the next door room and from the outside, the walls were so thin. This was the worst stay I have ever had.

great room

Rooms allotted to me, thermostat was not working , had to shift the room

All good but elevator was broken on exit

Everything good.

Room was clean and like how they offer breakfast! Very accessible to restaurants!

It was a wonderful place to stay! I would stay again

Very reasonable price and was clean. Stayed a couple of times and this will probably be our go to choice from here on out.