Hotel Paso Del Norte, Autograph Collection

I love the location, so close to the border, the museum and the boot shop

Y receipt was not emailed to me, I should have asked for. Printed copy. I’ve been on hold now for 20. Invites waiting to speak with someone to get my receipt. The bar tenders at both the rooftop and Dome bar acted indifferent. The rooftop bartender left the bar and I walked up, returning with some supplies. He didn’t say, I’ll be right back or anything. He just left and there was no one there!

Highly Recommend to stay here. Beautiful cabin and peaceful area.Staff very friendly and helpful. All amenities in cabin. Very clean.

Exceptional

Exceptional

We love staying here when we have to drive from az to San antonio. This time we didn't get any champagne at check in. Boo. We ate at both restaurants. Great to see our pet could join. But no area for dogs outside.

Honestly, I'm usually not a fan of hotels because they often don't feel very clean to me, but this one exceeded my expectations. The property was very clean, conveniently located, and having multiple restaurants on-site made everything so much easier. The staff was friendly and welcoming throughout our stay. I also enjoyed the coffee shop and the late-night entertainment performances. My only complaint was the pool—it was quite small and much colder than expected, especially since it was advertised as a heated pool. Overall, I had a great experience and would stay here again.

Great stay

Location Drinking water they provide at the lobby taste chlorine

Location Drinking water they provide at the lobby taste chlorine

Disappointing

It was a nice stay the pool on the roof was awesome great views very nice atmosphere the only problems we had where getting our key cards to work on anything besides our room door and that would take a few tries

Very good

I liked the ambiance of an old time luxury hotel. The staff were very friendly and helpful. We had two dinners at the hotel. The Sabor was very good and a little different. Enjoyed the meal and service. The other dinner we had was at 1700 Steakhouse. Again the service was excellent, but the meal did not meet our expectations. While good, it was not excellent, and my steak was much cooler that I would have expected in a quality restaurant.

I liked the ambiance of an old time luxury hotel. The staff were very friendly and helpful. We had two dinners at the hotel. The Sabor was very good and a little different. Enjoyed the meal and service. The other dinner we had was at 1700 Steakhouse. Again the service was excellent, but the meal did not meet our expectations. While good, it was not excellent, and my steak was much cooler that I would have expected in a quality restaurant.

Comfy, clean and peaceful

The

Superb!

Amazing rooms and amenities, the pool is small but gorgeous, the restaurants and bars are great too. Location is in the heart of El Paso’s downtown

1. Room deco 2. Michelle who cleans our room 3. Ease of transport from hotel to airport 1. I had to wait in the rain at the airport with my wife, even tho I made advanced arrangements. 2. I couldn’t check out even an hour late but I see alot of people did just that when I was collecting bag drop. 3. The bottle mineral water taste off (stale?)

It looks like it used to be a nice hotel. Area of town looked like it was once grand. Staff were very friendly and tried to be accommodating. Poor organization at the facility. Lack of appropriate planning by leadership and management. We came in after a busy weekend. Needed to wait over 2 hours for our room. They didn’t have a cart for our bags. Flimsy attempts to help. Still charged full price. Pool was filthy. Rooftop bar was not open. Staff was burned out. Hard water stains all over the bathroom. Hallways were dirty.

It looks like it used to be a nice hotel. Area of town looked like it was once grand. Staff were very friendly and tried to be accommodating. Poor organization at the facility. Lack of appropriate planning by leadership and management. We came in after a busy weekend. Needed to wait over 2 hours for our room. They didn’t have a cart for our bags. Flimsy attempts to help. Still charged full price. Pool was filthy. Rooftop bar was not open. Staff was burned out. Hard water stains all over the bathroom. Hallways were dirty.

Everything great until 10pm. Tenth floor above was a bar/club and was not notified at check in. Once music started entire room was vibrating from the bass of the music.

We went for my husband's birthday. We had a great time. Hotel was beautiful, clean and staff was very courteous. Food was delicious too

The check in process was a bad experience. The hotel itself and the staff in general were not an issue. My check in experience was not the best and it was not handled properly.

Self parking is $26/night, the buffet is $38 per person.

Beautiful property, comfy beds and down pillows, plush towel. The breakfast buffet is wonderful. Self parking is $26/night, the buffet is $38 per person.

I like the food but it was over priced My host had to pay for parking for parking down stairs just for dropping me off.

I like the food but it was over priced My host had to pay for parking for parking down stairs just for dropping me off.

It was and amazing experience, first time doing something like that. The food could’ve been better.

Great place to stay!

Great.

Parking each day for $35?? What a joke! Hotel room fee not enough for you people?? Never again!!

Exceptional

Dinner was delicious and room very conforble ?

Dinner was delicious and room very conforble

I had a wonderful stay—it was so convenient!

I’m not sure I was say this is a family friendly hotel. At the pool, we encountered folks vaping, drinking, and scantily clad. If I ever return to El Paso, I would probably look elsewhere. Breakfast isn’t included, and there isn’t much in terms of stores around the hotel. Overall, the staff was great and friendly, just not sure it was what I was expecting.

Very nice, great price. Just wish they had microwave in the room.

Everyone was very accommodating and kind.

Room clean

We had a very pleasant stay at your hotel

Room was clean and welcoming. Staff was super friendly! Overall ambiance was awesome. Definitely stay here again

Iconic hotel in the heart of El Paso.

Great stay.

Beautiful Hotel in general. Architecture was grand. But, rooms need a little cleaning. Our bathroom was dirty with grout missing, lots of hard water stains and the shower floor was poorly repaired. Bathrooms are my pet peeve, they need to be CLEAN! The exterior windows were pretty dirty. When you book a nice suite with a view, you want to see the view! Most of the room looked nice otherwise.

When the front manager heard it was our anniversary, he found us a much better room than the one I had reserved (which I'm sure was great as well). The room was phenomenal. The view from it was brilliant. We woke to a beautiful Texas sunrise. The staff was very friendly and accommodating at every turn. We wanted for nothing.

Great staff, would stay here again

Amenities are top level

The service desk was subpar. Room service was every other day. Not what we expected at all for the $

Beautiful hotel, wonderful downtown view

First room was more spacious than our second night stay but all worked well. Staff was pleasant and responsive. Breakfast waitress was very considerate to our young grand children. Much appreciated.

Everything is good thank you

Everything was good, just takes a long time to get elevator for the 12 th floor. Wish the stairs were labeled as 2nd option for those that don’t mind the exercise.

Room was spacious and inviting. We ordered breakfast in bed and it arrived on time. The food was delicious.

Clean rooms and beautiful hotel overall

It complicated my wedding day, as everyone had to arrive hours earlier due to no parking anywhere. Definitely not the experience I was expecting from this hotel.

Everything was great and super clean! Love this hotel!

Great room awesome customer service from everyone around. My only issue was the view I had from my room it was on the 8th floor and I had a view to a straight ceiling. Other than that great will be back again but will ask for a diferent floor

Rooms were very nice and staff was wonderful!

Lovely and romantic staff is great dome room bar is great breakfast in the Mexican themed restaurant was fine. Parking is easy breezy whether self or ballet. Note ignore my star for free breakfast. There was no free breakfast. There is room service breakfast and the restaurant is good.

Upgrade rooms.

Room was clean and spacious, staff were friendly, all the food was delicious. Definitely will recommend!

the rooms wer

Great Room

Everything

Awesome location. Room was clean (and I am the type that strips bed and checks for bugs. I also sanitize the room. It looks like they have hard water so shower had hard water stains but nothing gross. Coffee maker in room. Beds comfortable and very quiet.

Everything was perfect.

Everything was amazing

The valet were extremely welcoming & nice. We appreciate their effort & kindness. Only negative thing is it was quite chilly waiting for our vehicle maybe get bench seating near the windows (in front of sabot) just a suggestion. Or room was nice & clean. We really appreciated the great water pressure & keurig machine. Staff went above & beyond to get us a microwave for use. Only complaint was the food at Sabor that we prepaid for when we booked and that there are only 5 luggage carts for use for the entire hotel!!

Very clean rooms. Staff was helpful and polite.

The best time to enjoy El Paso downtown is during their winter festival when police blocked off the center of the city where this hotel is located, and allowed people to walk and enjoy the lights and musics. Special thanks to front desk Jordon and Montana, and Dante at the restaurant. They’re wonderful people who gave us warm welcome and hospitality.

The hallways are not vacuumed, the rooms are dirty, and there is trash throughout the property. The staff is unprofessional and does not seem to care. Overall, this hotel does not meet the standards of the “Autograph” brand they claim to be. Very disappointed.

El cuarto estaba bien pero toda la noche no dormimos porque se escucha absolutamente todo de un cuarto a otro, había huéspedes haciendo fiesta y no dormimos en toda la noche. Terrible experiencia para el costo que pagamos. No lo recomiendo.

Good experience, kids enjoyed it too.

Awesome

I liked the shower more than The plaza hotels shower. And I liked the TV, Netflix and YouTube capabilities unlike the Plaza, I loved the stay bur Just one suggestion... It needs better lights at night and better darkness during the day, I wanted to wake up at 10 am but the courtains don't hide the sun very well... I stayed at a corner room for context.

Clean room

The experience was great! Staff, room, dining and drinks

Staff was excellent, room was very spacious, I will definitely stay again

Staff were very lovely, and the renovation of the property is wonderful. We were given an ADA room for some reason, which wasn't necessary or as functional for us. The bed was atrocious--one side dropped down when we sat on it like an inflatable, it was way too soft and noisy whenever we moved. It was also very noisy from the floor above us. There is nowhere to set anything in the bathroom. For the billing, it wasn't nearly as special as advertised.

Room was not ready when we arrived at 3:30

Everything was AMAZING!!!!!

Everyone was nice!

It was pretty bare bones of a room but it was still clean and offered what we needed for the night. The bed was pretty uncomfortable and there weren’t enough sheets

Beautiful clean hotel from the time we drove in all the way up to the room! Excellent staff and restaurants, too!

all of the above.

Beautiful hotel and attentive staff. Food and amenities were upscale and very enjoyable.

This hotel is simply the best I’ve ever experienced. I have no regrets about staying here.

Clean, nice, good service, all I wanted

Loved the location.

Check-in was a disaster. Took over an hour.

the inside room was dirty

The room was clean and spacious. I would stay again

Awesome spot, will stay again!

Very clean and quite.

Upscale services

La limpieza del cuarto, sobretodo la del baño dejó mucho que desear, nos hemos hospedado en este hotel muchas veces y no me había tocado una habitación tan descuidada como esta.

Perfect

Hotel is very nice with friendly staff

Lovely staff & accommodations!

Felt place was renovated but not really upgraded for the price. Stayed here before renovation nothing different except new sheet covers. Dining was nice but was in convenient when I added breakfast to check in and was not told till what time and ended paying a hundred dollars more. They also charged more for incidentals deposit and didn't return till end of the following week when I paid hotel upfront psid for will not stay here again loved plaza better.

My only complaint is there is a rooftop bar and on Saturday night it was crowded and the loud music played until 3am. We ate at the restaurant and the food was delicious and the service was excellent.

Outside could be nicer landscaping based on the hotel caliber.

We will be back! Love the bar! Good rooms and very artsy- liked the atmosphere

Staff was friendly, professional and accommodating. Arrived a few minutes early and room was not ready at 3pm (they did eventually get me into another room). Overall it was an excellent experience.

The bed was so comfort

Gorgeous historic hotel. Great restaurants and amenities. Close to everything. Great room.

Secure parking for customers especially that there was an event next door and still able to obtain parking at my arrival. Offered a glass of champagne at check in and helped start the evening.

The Restaurant 1700 degrees is one of my favorites- the Bar is beautiful- will be back whenever in the area

A very beautiful hotel. Excellent location near the baseball park, beautiful downtown restaurants and theater.

Beautiful main bar. Restaurants on site Confortable beds. Cons Pool and pool area small. 2 families and you don't find space

Awesome place

Lovely

Great experience with very nice staff from parking to check in. Beautifully updated and room was amazing loved the view from window! Will stay here again.

Beautiful architecture

Hotel was beautiful. Rooms spacious and big. Located in center of down town within walking distance of many locations.

I love the hotel, it's so beautiful, quiet, so clean. The staff are so friendly

Beautiful

Room just felt a bit dirty. Welcome fruit try was nice.

Un hotel muy lindo, con disco bar y multiple opciones de restaurante

Beautiful hotel. Very comfortable and accommodating. The pool was fun for the whole family. The location was easy to walk to shopping, restaurants, and baseball game. Very safe location and property.

The staff was friendly and we loved the hotel pool and restaurants!

Un hotel muy limpio y organizado. Todo el personal muy amable y cortez. Es un lugar céntrico y pudimos caminar alrededor del hotel sin ningún problema. Disfrutamos mucho la estancia ahí. El desayuno fue de lo más delicioso y los meseros muy amables y sonrientes

Amazing Hotel!

The rooms needs update. Not very friendly 🙃

Highly recommended!

Keats our place to stay when in El Paso, great rooms and Dome bar exceptional

This is a beautiful historic hotel, and clearly the management takes a lot of pride in the public spaces, especially the lobby and bar/restaurant areas. Our room was large, clean and generally comfortable but certain maintenance issues were noticeable - the HVAC in the room was extremely loud, making it difficult to sleep. The shower fixtures had significant visible hard water buildup that affected

nice hotel,will definetly return

Great staff and service

This hotel has been here forever...well longer than I have been around and I was born and raised here in ELP..has alot of history..clean, has the dome bar, good wifi..easy to get too..a restaurant..would have liked a bit of champagne but the glasses never came...wondering why front desk wanted to give me a handicap room when I am not handicapped in any shape or form

Clean ,room

Zoe at check in was very friendly and efficient.

Took a long time to check in. Even though I noticed more than one hotel staff member, only one of them was helping guests.

The elevator wouldn’t work to our floor we had to go to the floor before and take the stairs to our floor

This is now my go to hotel for El Paso stays. Upon entry, live piano and a class of champagne. That should have been the first clue for the entire stay...top notch! Add in spacious, comfortable, and well decorated room, rooftop bar & pool, and cigar lounge. Can't go wrong.

Very pleasant

Everything excellent and also has valet parking

Great place to see el paso

Best hotel I’ve ever stayed at!

Very elegant and outstanding design

Great downtown location. Beautiful hotel.

Check-in was easy. The lobby is very pretty. The room was large and well appointed. Dinner at Sabor was a little pricey, but delicious. There wasn’t much to do in the area (without a car). Locals are familiar with this hotel and all highly recommend it. I would absolutely stay here again.

Very good overall

Paid for Breakfast through Expedia and it was not honored.

Nice

Shopping was limited. The hotel had great dining options. The room was really nice, and food was great

Great location and great old historic bar. Staff was great

After I’d sat down for breakfast the hostess came over to say the front desk had said I wasn’t signed up for breakfast. I showed her my receipt and went to the front desk myself to clear things up. Then, after finishing, I was given a bill for breakfast and told the front desk would remove the charge. On checking out, I had to wait a while while the front desk and restaurant straightened things out. Throughout, the hotel and restaurant people were very courteous and professional. However, this seems like a system glitch. Way to much off putting rigmarole for this level of hotel. Breakfast was good but left something of a bad taste.

The aesthetics of the hotel and the service were pretty high end, so those were impressive. Room was relatively clean and comfortable. (The shower leaked onto the floor and there were some weird stains on the back of the bathroom door.). Management needs to understand if they want to prioritize their bar/club or the hotel function. The club was so loud I could hear its patrons and music until 2:30am when I was trying to sleep in my room. (The hotel did comp my valet parking because of this issue which was appreciated.). I had visited the club and was slightly disappointed because I expecting a luxury rooftop bar and the environment was truly a club with a younger target demographic—there were no places to sit unless I wanted to order bottle service and there was a large dance floor with blaring music. I was expecting a bar with ample seating that was more conductive to drinking and mingling than what I experienced. It was an interesting juxtaposition with the hotel prices and other services targeting working/retired adults and the club targeting college students.

Great customer service and beautiful hotel.

Elegante clean & centrally located with lots to do & see near by.

Beautiful hotel! I’ve stayed here multiple times and it never disappoints. Within walking distance for everything and if you need an uber ride it’s super cheap.

Great restaurant

I stayed for five days and the staff was excellent and the food in the restaurants was very good.

Our stay was absolutely amazing.

I was so surprised by the beuty of the redone hotel. It was over the top. I loved it there. I had stayed there years ago. Bht this time i felt at home. Thank you to all the staff there. They all earned more than i could give.

Rooms need better lighting 💡

Excellent

I really liked everything

Excellent location. Very good restaurants in the area.

The area around of the hotel is in excellent condition but they need to care more the room's bathroom. The shower need attention

nice place to stay overalls

My stay was fine, at check in we were promised comp parking and some credits to a restaurant in the hotel. I never asked for anything so I was happy to hear we were getting some extra perks. When I finally asked for the credits no one seemed to know what i was talking about so that was disappointing. At the time of checkout, I asked about the parking and again no one seemed to know anything about it. I would have rather not know about the extra perks rather than being disappointed. Our room seemed to be below one of the bars so we could hear music until 2am

It was absolutely AMAZING!!!! Champagne upon check in, room service, bar in hotel, rooftop pool, even someone playing piano in the lobby! Very fancy! Loved it! Will definitely stay again

This was a very charming hotel, the rooms were large and the bathroom was nice.

Poor house keeping.

Room a little musty

Service at the front desk was excellent! They helped me confirm that my Bonvoy account was linked and gave us a room upgrade to boot. The Dome bar is fantastic and the decorations were very well done.

Nice, but not as wonderful as suggested. The parking garage key never worked. The expensive restaurant did not have a sommelier and the waiter’s wine recommendation was off. Very limited menu. Location was great.

My stay at the hotel started off with high hopes, but it quickly turned into a frustrating experience due to issues with black mold. Upon arriving, I noticed a significant amount of mold at the bottom of the shower, which was both unappealing and concerning. I promptly reached out to the customer service desk, and the staff was accommodating, moving me to a different room. However, much to my dismay, the new bathroom also had black mold lurking in the shower. It was disheartening to find that despite the hotel’s efforts to resolve the issue, the problem persisted. This experience not only affected my comfort but also made me question the overall cleanliness and maintenance standards of the hotel, leaving me wary of my surroundings during the rest of my stay.

Simply brilliant.

We very much enjoyed our stay. Definitely coming back again.

The hotel was nice but the lighting in the room was not great and minor things like shower handle needed to be fixed

The price is high I spect to have a excellent customer experience.. but no I got rude personal

Great

It was lovely

This place will be my go-to stay when we visit El Paso - Just awesome!

Room cleanness needs improvement.

Great experience, meet all our needs and greeted with wine and water. Fabulous establishment.

Check in takes for ever but the rest of the service is great! Would love to come again!

My go to place in El Paso! Beautiful hotel, people and good food.

Cool hotel, front desk staff not that hospitable, quality of cocktails were not great. Steakhouse was good.

Maybe the staff was new and not aware of replenishing the coffee station daily but you expect the best attention when staying at El Paso Del Norte in El Paso Texas.

The room was smaller then described on the website We indicated that there were four guests and we had to call for more towels. All of this was just an inconvenience. The room was not worth the price.

Nice place.

Ook

The staff made it a priority to keep the patriots happy

Great atmosphere, walk to downtown is easy, great rooms,

Beautiful place

Great hotel and service. Everything was great. Will stay again next time in EP

Great hotel

It’s nice but I wish valet had more parking

Was at hotel for convention. Service at ALL levels was excellent. Will stay here every time in EP.

Absolutely loved my stay, will definitely return. It’s a beautiful hotel!