Hotel El Paso By IHG
About Hotel El Paso By IHG
Great care is taken to ensure guests experience comfort through top-notch services and amenities.Remain linked during your visit by utilizing the complimentary internet access available. The hotel offers complimentary parking for guests who arrive with their own mode of transport.Reception services featuring safety deposit boxes are available to cater to your requirements.During your stay at this fantastic hotel, experience comfort and warmth from the delightful on-site fireplace on those chilly days and nights. For extended visits or whenever required, the dry cleaning service and laundry service ensures your preferred travel garments remain clean and accessible.Need some relaxation? Your room features daily housekeeping to make your stay even more comfortable and enjoyable. The hotel is completely smoke-free.In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For an elevated experience at hotel, select rooms are equipped with air conditioning to improve your stay. Expand your in-room entertainment choices with various amenities, such as television offered in certain accommodations. In select rooms, the hotel offers visitors access to mini bar. Maintain your cleanliness and feel revitalized using a hair dryer available in select guest restrooms. Begin your day on a delightful note with a scrumptious complimentary breakfast, consistently served at Hotel El Paso By IHG. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.Do you possess exceptional culinary skills? Prepare your meals personally within the hotel at its BBQ facilities. Hotel El Paso By IHG provides a superb assortment of leisure amenities for guests to enjoy.Treat and spoil yourself by taking a trip to massage.Eliminate those holiday calories by stopping by hotel and making use of their well-equipped exercise amenities.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- Bar / lounge
- Café / coffee shop
- Business center
- Dry cleaning
- Self-service laundry
- Multilingual staff
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Wheelchair accessible
- Smoke-free property
- Elevator
- In-room safe
Reviews
The hotel receives largely negative reviews, with guests frequently citing issues with cleanliness, maintenance, and customer service. Many guests report finding stains, dirt, and insects in their rooms, and several mention problems with the pool and elevator. However, some guests appreciate the location and price of the hotel.
- Convenient location
- Affordable price
- Poor cleanliness and maintenance
- Inadequate customer service
- 0.5/5
Nothing because it is being renovated since the beginning of February. Made the reservation on end of January!!!! I can't get my money back unless I accept to pay the fee! Which is not fair!!!!! This was a nightmare and still have to wait and see if I will get my hard earned money back!!!! That i can't speak to a live agent , this booking.com is all "AI" SO I WON'T USE IT ANYMORE!!!!!
- 0.5/5
They were closed and let me make an on line reservation. They did not notify me
- 0.5/5
They were closed for renovation. They did not inform me.
- 0.5/5
This hotel isn't even rentable they are remodeling the whole building
- 4.5/5
Zero problems check in really smooth and understandable
- 2.5/5
Quiet
- 4.5/5
I miss breakfast
- 0.5/5
Very dirty looked like the rooms do not get cleaned. The breakfast in lobby where donuts from a store. I do not recommend
- 5/5
Doggy section would be nice
- 0.5/5
I don't like that what you seen online was nothing like the hotel advertised.
- 2/5
No pool, no breakfast
- 3.5/5
Yes, bathroom cheiling black mold, inside the the bathtub too black & dirty. And No Breakfast & No Shimming bowl.
- 2/5
Hotel was under construction. No pool, no breakfast, door were unlocked so no security, door to check in did not work! I thought I was paying for these amenities. Should have been told about construction!
- 0.5/5
Everything that was advertised about this hotel was NoT available !!
- 0.5/5
No breakfast, no Pool, no elevator
- 4.5/5
Superb
- 4.5/5
Superb
- 5/5
Clean rooms
- 2.5/5
Passable
- 1.5/5
the space in room the room and all the facilities are too dirty, the elevator is not working properly
- 1.5/5
Not clean, the breakfast was not good, the breakfast was withdrawn before the schedule. There were no sheets, nor pillow extra for the sofa. No hairdryer. Pretty bad
- 0.5/5
check in staff friendly carpet floor was not clean. no towels in room, had to go and get them. door looked like it had been jimmyed and broken into. tub was so stained with dirt that we won't take a shower. felt unsafe. we stay only because we had book thru booking.com.
- 4.5/5
the bathroom area.
- 1/5
The bed was broke, they couldn't provide another room. The breakfast was cold. They took my $50 deposits for no reason
- 3.5/5
Was in a good location Was dirty
- 2.5/5
The shower was questionable about if it worked. The parking was limited. The pool was closed and we were not informed at check in. The vending machine was not working.