Hawthorn Extended Stay by Wyndham El Paso

We have stayed here many times over the years, but this last stay will be our last unless they remodel the property. Our room this time had a funky smell, the carpet in the hallway is disgusting. It’s time to update this hotel.

Very good breakfast. The staff was very friendly.

.

Nothing. Everything. The property is old and run down and due to this I did not stay.

Bed was clean. The room nice. Better breakfast Carpets outside of the room look like they are overdue for good cleaning

Poor

I will never stay here again, dirty, so outdated,pool closed, and front desk guy rude 👎

Great for the price

Deberían de estar hasta las 10 el desayuno entre semana

Exceptional

Clean, comfortable Location

Exceptional

Exceptional

Passable

Exceptional

Exceptional

Property is horrible dirty from the entrance to everything including the room, old dirt carpet and smells horrible dirty. Air conditioning with a very loud sound, room entrance light not working, one lamp light not working, only one used not new toilet paper. I checked out one day earlier since this was a disgusting environment. Will like a refund for the second night.

Exceptional

Exceptional

Could use some overall maintenance but nothing to avoid booking over.

Close to airport.

Customer service was outstanding particularly front desk and kitchen personnel . The sink in room 209 needs to be changed , looks cracked , other than that our stay was wonderful!

no 24hr shuttle to

Good accommodations

El acceso para el aeropuerto es muy fácil se puede hacer caminando.

Superb

Exceptional

The bed was comfortable Hallways were dark. The elevator seemed to almost want to break down.

Nothing It was dark and dirty. The smell was awful!!!

Tiene un aspecto sucio, una cama completamente quebrada, los muebles viejos, muchas fallas en la habitación.

Very centric place. Beds are like clouds. Lovely place.

Why I stayed Saturday 23-2026 Sunday,Monday,and check out Tuesday May 26-2026 and my room it was cleaned,no towels, I have to go to from desk to ask for toilet paper

Valve and location Dated and smell from the room

Exceptional

Dated and smell from the room

The kitchenette Back elevator didn't work, had to carry all our luggage to the 3rd floor and then go down 3 different hallways all the way to the end to find our room. Pool and hot tub didn't work. Got to our room, there was no light in the livingroom area and the lamp was broken. It was also 83°F in our room. Air conditioner was looked at by employee and didn't work. There was no extra rooms available to move to had so had to cancel hotel stay after extending it an extra day. Still haven't received refund for second day. Also had a weird smell through the whole hotel and building looks really beat up on the inside.

The kitchenette Back elevator didn't work, had to carry all our luggage to the 3rd floor and then go down 3 different hallways all the way to the end to find our room. Pool and hot tub didn't work. Got to our room, there was no light in the livingroom area and the lamp was broken. It was also 83°F in our room. Air conditioner was looked at by employee and didn't work. There was no extra rooms available to move to had so had to cancel hotel stay after extending it an extra day. Still haven't received refund for second day. Also had a weird smell through the whole hotel and building looks really beat up on the inside.

It's an old motel that needs maintenance and good staff for cleaning the rooms

No hot water in the shower and pool is under construction

Good stay

Pleasant

Stayed there 3 nights and no one ever came to clean the room.

The breakfast and location was good easy to get to places from there. Stayed there 3 nights and no one ever came to clean the room.

The hotel is in desperate need of upgrades. The carpet is old, the sink had cracks in it, as did the tub. The pool and jacuzzi were out of service, and the patio just look neglected. I won’t be staying at this hotel ever again.

Proximity to airport, malls and food venues. The size of the room. Free parking. The room needs to be updated. The carpet wasn't vacuumed. The water temps are reversed. The water pressure in the shower is not good, and I had to get my key fixed 3 times throughout my stay. The pool wasn't open but there was nothing on the website that stated it was closed.

Proximity to airport, malls and food venues. The size of the room. Free parking. The room needs to be updated. The carpet wasn't vacuumed. The water temps are reversed. The water pressure in the shower is not good, and I had to get my key fixed 3 times throughout my stay. The pool wasn't open but there was nothing on the website that stated it was closed.

Good

Clean room breakfast pretty good plenty of parking space they can improve

Passable

The 1st room they put me in, there was no handle on the bathroom door and there were bugs in the refrigerator.

Passable

Location is good A little updated

Location is good A little updated

The 1st room they put me in, there was no handle on the bathroom door and there were bugs in the refrigerator.

Good area , pool was not active at the time , rooms have changed little bit need little more maintenance , breakfast is fine just get out early otherwise nothing left . Near to center principal areas and mall .

Very good

Exceptional

Love the bed, clean and comfy

Pleasant

Superb

Pleasant

It was quiet, clean and comfortable. We left very early to make the drive to Austin, yet someone still met us at the counter to take our room keys. I would have liked my room to be a little closer to my daughter’s, but it was alright.

It was quiet, clean and comfortable. We left very early to make the drive to Austin, yet someone still met us at the counter to take our room keys. I would have liked my room to be a little closer to my daughter’s, but it was alright.

Good

If it wasn't broken it was sticky dirty peeling. Every outlet would not hold a charger plug.

The brackfast good

Very poor

Location and price Getting too out dated

Good

Location was good The pool was out of order which we didn’t find out until we arrived

Overall the property is dirty and dated. The room was so dirty I found personal items from previous guest in my room. I tried to talk with one of the manager but the manager was dismissing and rude to me because he wanted to keep having his personal phone call.

There was no hot water when we showed

Pool and hot tub were drained and not in use, the room itself could have been cleaner, and the overall property needs a refresh/remodel it's all old broken stuff like it hasn't been well maintained. Also, killed a roach in the bathroom. Not a good look. The breakfast was cold I couldn't finish it. But the stay was ok. 5 out of 10 should have been cheaper for what was offered.

Very good

Breakfast was good. Hotel needs a little refresh. Otherwise, it was a good stay!

Breakfast was actually good Our room had no hot water for the shower

Breakfast was actually good Our room had no hot water for the shower

Dirty floors lamps not working ripped upholstery loud AC

Close to airport Bathroom wasn't clean. The towel your supposed to step out of the tub onto, was wet and dripping on the floor.

Close to airport Bathroom wasn't clean. The towel your supposed to step out of the tub onto, was wet and dripping on the floor.

The best place in el paso nice and affordable thank you

Rooms are a little outdated. The hotel is very close to the airport. We have stayed here multiple times.

Location It was extremely dirty, worn down, uncomfortable, carpet was sticky, staff was rude except for the maintenance man, he was very pleasant. Was barely greeted when I went down for breakfast. Gym was dirty and one of the machines did not work. Pool was empty and so was the jacuzzi, I wish they would’ve mentioned it during booking. If the suite was like this I can’t even imagine the regular rooms. One of the chairs was torn, I didn’t even want to sit on the couches it was so dirty

Location It was extremely dirty, worn down, uncomfortable, carpet was sticky, staff was rude except for the maintenance man, he was very pleasant. Was barely greeted when I went down for breakfast. Gym was dirty and one of the machines did not work. Pool was empty and so was the jacuzzi, I wish they would’ve mentioned it during booking. If the suite was like this I can’t even imagine the regular rooms. One of the chairs was torn, I didn’t even want to sit on the couches it was so dirty

Good parking, breakfast was expectedly okay.

Exceptional

Just stayed over night and great hosts and room was nice and clean

Location of the property in relation to the area The location of my room relating to the premises and the breakfast

Good

Location of the property in relation to the area The location of my room relating to the premises and the breakfast

King room was super small. Make sure you ask for NK2 and not NK1

Comfort waas ok. I wish they had signs getting back to lobby They had conditor

They had conditor

The location was good for us. Door safety latch broken. Filthy bathroom light switch. Electric outlet with no cover. Bare bulb side light. Smears surfaces. The pool was gross and closed. I booked especially for the pool.

The location was good for us. Door safety latch broken. Filthy bathroom light switch. Electric outlet with no cover. Bare bulb side light. Smears surfaces. The pool was gross and closed. I booked especially for the pool.

Great room, staff, breakfast, parking.

Checking in was fast and easy, the location is very convenient. Close to restaurants, some within walking distance. Parking was plentiful and safe. Only disappointment was the breakfast, started late and went downhill from there, coffee was not hot or fresh. Otherwise the staff was courteous and professional.

Very good

Very good

Fuimos el fin de semana por el concierto de BTS y era lo que necesitábamos. Tenía lo necesario. Encontramos todo limpio y equipado.

Please remodel looks like a third world country

The rooms had a musty smell. Air conditioning reduce the smell

Staff were so helpful The rooms had a musty smell. Air conditioning reduce the smell

Exceptional

Good breakfast, rooms not clean

The smell of the carpet! It needs to be changed throughout the entire hotel

Good The smell of the carpet! It needs to be changed throughout the entire hotel

Superb

The hotel is sorely in need of a renovation. We occupied 2 separate rooms and bother were similar states of wear. It just felt dingy and old. The linens were clean and fresh, but the flooring desperately needs replacing. It met our needs, but we will not be back.

Great location,short distance to walk for food and shopping

Cold shower

I received a welcome text asking me if there was anything I needed. I replied, saying my shower was lukewarm at best. No response. I spoke with the front desk. I was told to let the water run for a while (this is a city in the desert). No other options offered. There were water stains and “dirt” smudges in the bathroom. The room was dingy and outdated. The air conditioner rattled all night. It was cheap and close to the airport. If that’s your top priority, it might be worth it. Had I known it was this poor, I would have spent an extra $50 and booked a better hotel.

Pool was shut down. They stop refilling hot breakfast items 40 minutes before the end of service. Sinks are cracked, exposed pressboard in rooms, overall needs updating. Shampoo barely works. The room was clean and staff were kind. Just maybe more of a 2.5 star hotel.

Good

Very good

Pleasant

Bad

I left this residence 5 Minutes after checking in , due to the cleanliness of the hotel and the sink and I didn’t feel comfortable washing my Infants bottles in the room, I still have yet to receive the refund I was told by staff it wasn’t going to charge me but it did and i still have yet to receive my money back

Yes and clean

Will never stay again. The staff that checked me in are helpful. I asked for Ada room. It was not ada in the bathroom. The room was so small I couldn’t use my wheelchair so I had to use crutches the entire stay. They didn’t provide a seat to shower or a bench or a stand up shower. The pillows were small. The patio had wasps. The entire place needs updated. The elevator rail was broken, holes that needed repair. The wall and ceiling in the room need painting. The vending machine out of order. No mention of the pool being shut down which is why I rented there and of course the pool jacuzzi is closed till who knows when.

Only the location , the pool and spa didn’t even have water and the grounds were trash! Only thing I liked was the location and the bed was comfortable

The bathroom was very large and the bed was comfortable. The hotel is very outdated, the staff need to take more time cleaning. We found false eyelash clusters throughout the room, and the office chair looked like someone was trying to eat it. I messaged ahead about an early terminal lift but was informed on location that there is no option before 0700.

Property as a whole could use a little TLC

Pool has not been working for years and advertising pictures that is does

Everything was great, as it always is. We were a bit disappointed that the pool and jacuzzi were out of order but otherwise it was another great stay.

The pool and pool area were not in use during my stay

Broken vending machines, extensive incidentals list with prices but little to no incidentals in inventory. Staff never at the counter. Thread bare outside signage. Requested no maid service, they cleaned room anyway. Everything in room had sticky surfaces.

Location is within walking distance from the El Paso airport, so very convenient for airplane travelers. Hotel is very reasonably priced. Staff is helpful. The usual amenities were available. Hotel was reasonably clean. I would note that the area seems to be a bit dodgy. One of the Hotel shuttle drivers was definitely armed. The hotel is a little rundown with minor maintenance issues, such as a sink draining very slowly and runs in the carpet in the hallway.

Clean room

Breakfast was not great no regular coffee. Pool was drained no water, hot tub was full of leaves.

This is the best value for the location you can find. Compared to the other hotels nearby, this is a great option. Facilities look tired but they still deliver, and they give you free breakfast!

breakfast was good. Pool and hot tubs had no water. staff did not know when or if they would be fixed.

Beds were comfortable

Overall it was good

I really like the online pre-check option that this hotel chain uses, it makes for an extremely quick front desk interaction. Staff was very friendly and helpful, they accommodated a request for extended parking with no issues. Room was a lot bigger than expected, had a separate "living room" and kitchen from the bedroom section. Beds were comfortable. If you're travelling light you can definitely walk from the hotel to the airport and take about 10 minutes or so. Two restaurants on premise and multiple national chains within 2 large blocks. For whatever reason the hot water was not available until after 4 AM. We had a very early flight, so we had to take quick showers, by the time water started coming out hot we were ready to go.

The location to I 10 The property is down sliding from cheap to no repair. Tiles missing or falling off the walls, Duct tape barely holding a panel up in one elevator. Stains in elevator corners, carpet stains. Breakfast poorly supplied, running low most pf the breakfast times. Attendant spending more time on her cell phone instead of attending to guest needs and resupplying the food. Room bathroom dirty, toilet seat broken and sliding off, sink stopper cap broken off. Mattress has a large wallowed hole on one side, off setting the other side of the mattress by 3” or more. Microwave and fridge stopped working in the middle of the night, didn’t keep anything even cool to start with. Outlets loose, plug prongs not staying plugged in, fire hazards.

I was glad to see they had boiled eggs That’s not a I tried was called and floating in grease

Room was a little outdated but nice, clean and spacious. It could use a small table with a couple chairs. There was not a phone or any kleenex and the bed was kind of soft. Disappointed that the pool was "out of order". Excellent breakfast and appreciate that the hotel does not allow pets!

TV didn’t work right. No clock in the room, The shower label was wrong between the hot and cold turn. The lamp on one side of the bed didn’t work. However, the room view was nice. Breakfast was acceptable,

Convenient location.

o'clock. I asked for amendment on my reservation and I was told very rude the have no rooms available: SO i crashed and spend the night sleeping in my truck I was too tire to drive around looking for another Hotel, the following day I was lucky and coordinated all my appointments for the same day by COB I called the hotel and Canceled my reservation. I will be back in a couple of weeks but I am going to use another Hotel. Your particular Hotel left a sour note. Thanks and very sorry .......

Staff was friendly

Our toilet in our room did not flush, there was no conditioner or body wash in our room either. When we spoke to morning manager about the issue he didn’t seem to care

It was great Bldg need a little renovation, crack in shower floor, trashcan overflow outside the door

The doors worked and the water was hot. The TV worked. Bed was ok. The little refrigerator had no freezer, was missing a bar to hold the milk in the door, water sprayed out of the shower to the floor from the leaking nozzle, the microwave didn't work, light bulb was out and needing replacing in the lamp stand in the corner, the sink in the bathroom was cracked, when you ran the cold water too fast the whole sink shook violently, the drain was plugged so the water filled immediately and drained slowly, there was no screen in the window to keep the bugs out, left at 5:45 am so no breakfast available. Asked for a room away from the airport noise, got a room facing the airport noise.

Very nice and safe.

This was by far the worst experience I’ve ever had. I didn’t receive the room I originally booked—instead, I was given a smoking room, which was completely unacceptable. On top of that, there was a terrible sewage smell that made the stay unbearable and even made my daughter feel sick.The room was also located far from everything, making it very inconvenient. Overall, this was an extremely disappointing experience, and I will not be returning.

I imagine this hotel was great back in the day...they're having a hard time keeping up with everything. The bed and shower were great. Very quiet!

When I first arrived the room was hot but the front guy was helpful and nice enough to switch me rooms. I slept like a baby. Their breakfast was pretty good aswell.

Good breakfast options, great coffee. The hotel itself needs to be updated. Carpets look dated. Wish the pool had water!

The room was antiquated, it was hit-or-miss when to turn on a light IF they had lightbulbs in the sockets. The breakfast, and the serving lady, were the ONLY saving grace. The food was hot and delicious and the attendant had more customer service skill than the front desk clerk.

The pool was dirty. My room was clean & the staff were great. I didn’t use the airport shuttle. I rented a car.

I am now out even more money from having to book a second hotel, and didn’t even get the rewards to make up for the downgrade at least?!

Doors by the pool didn’t lock just safety was a issue, room was very run down and did not look like the website, we had to have our ac cleaned so it would cool properly, stains all over the walls, needs a major update.

Locality great Clean Staff

Staff was responsive and helpful with occupants concerns.

This hotel was exactly as described, and I had no issues. Breakfast was good. The room was clean, and the staff was kind

Hotel is not updated at all. Their “amenities” are not even worth listing. The toilet, shower and room were all showing extreme wear. Terrible customer service. Only offered 1 additional pillow for a room with 2 beds and call with so painful. Would recommend 2/10 in a pinch.

Bathroom door broken. Toilet refill slightly making noise

No rides at 4am. They don't do 24-hour

Exterior of hotel isn't great. Lobby is nicely re-done and nice continental breakfast.

No.

Bed was not comfortable.

The hotel was clean however I booked this hotel because of the outdoor pool pictures and how nice the weather was supposed to be and when I got there the pool was closed for repairs. Nowhere when I was booking this hotel did it say that the pool would not be available. I travel to ElPaso once a month and will not select this hotel again. I feel that was deceptive to not have informed me that there would be no pool available

Airport was close

Was very clean beds comfirtable and quiet,area safe a d walk to several good restaurants, Cattle Baron was excellent and next doot as was Applebbe's though I did not eat there. Hotel has airport shuttle,microwave fridge, decebt breakfast n coffe 24/ 7 .3 story with mumtiole elevators. Area was safe and convention cebyer across street. Near by is a military base. Easy to access on Airline road and many shops a d eateries very close by along that multi lane street.

Went there for a get away with the wife and staff was sitting in the back room on his phone. The place looks like it was remolded but still has an old smell. Bathroom was outdated.

Had request late check out and payed the extra fees. To have a employee knock like crazy and yell to get out.

The front desk gentleman wasn’t too friendly acted like i bothered. But after we checked in

The front desk gentleman wasn’t too friendly acted like i bothered. But after we checked in

My bed is always comfortable, The front desk is always nice. The breakfast is always amazing.

My bed is always comfortable, The front desk is always nice. The breakfast is always amazing.

good

good

The property could use a lil love our room had some issues with the restroom door

The property could use a lil love our room had some issues with the restroom door

Yes

Yes

room was fine

room was fine

The room is super old does not smell clean poor customer service. Would not recommend to anyone

The room is super old does not smell clean poor customer service. Would not recommend to anyone

Breakfast was not as great as it used to be and we have been staying there for years.

Breakfast was not as great as it used to be and we have been staying there for years.

V

V

I enjoy this hotel, very nice, clean, easy access.

I enjoy this hotel, very nice, clean, easy access.

The room carpet needed vacuum it was Not clean when I arrived .and I had a 4 day stay not once my room was cleaned that à not good at all. The staff they are not so friendly. Need to smile more . The location is pretty good the breakfast is good . The coffee is delicious. The pool was closed .

The room carpet needed vacuum it was Not clean when I arrived .and I had a 4 day stay not once my room was cleaned that à not good at all. The staff they are not so friendly. Need to smile more . The location is pretty good the breakfast is good . The coffee is delicious. The pool was closed .

Room felt neglected in cleanliness. Not enough charging ports for phone

Room felt neglected in cleanliness. Not enough charging ports for phone

Unfortunately, two vehicles parked on opposites Front desk agent that arrived in the morning on 2-14 was very helpful with getting us help for the night.

Unfortunately, two vehicles parked on opposites Front desk agent that arrived in the morning on 2-14 was very helpful with getting us help for the night.

Do not stay at this hotel! The rooms are really outdated and not clean. The window had a bullet hole and was cracked and to top it off the bed had bugs. When I went to tell the front desk they did not seem surprised or even concerned.

Do not stay at this hotel! The rooms are really outdated and not clean. The window had a bullet hole and was cracked and to top it off the bed had bugs. When I went to tell the front desk they did not seem surprised or even concerned.

Stains on the towels, broken lampshades and missing, cracks in the tile, carpet stained and torn. Pool not in season so we could not access the hot tub. The restaurants were very pleasant and locals nice

Stains on the towels, broken lampshades and missing, cracks in the tile, carpet stained and torn. Pool not in season so we could not access the hot tub. The restaurants were very pleasant and locals nice

Nice clean room and very comfortable beds. I slept so well.

Nice clean room and very comfortable beds. I slept so well.

Good room for the price

Good room for the price

Very dusty not vaccummed restroom faucet leak wall paper peeling faucet was dirty curtain was extremely dirty my allergies started acting up

Very dusty not vaccummed restroom faucet leak wall paper peeling faucet was dirty curtain was extremely dirty my allergies started acting up

Not everyone likes coffee. Will not stay at Hawthorne suites again. Only ½ of juices available.

Not everyone likes coffee. Will not stay at Hawthorne suites again. Only ½ of juices available.

The desk was friendly

The desk was friendly

Yes was very clean

Yes was very clean

Great

Great

Highly recommend good service nice area

Highly recommend good service nice area

Ok

Ok

Room was clean and nicely kept only issue some of the lights didn’t work and the heater but was moved to another room where the same light don’t work but the heater worked but an overall pleasant experience nice breakfast served in mornings was a plus.

Room was clean and nicely kept only issue some of the lights didn’t work and the heater but was moved to another room where the same light don’t work but the heater worked but an overall pleasant experience nice breakfast served in mornings was a plus.

My room was not cleaned in three days and they allow the cleaning staff to take food from the breakfast area and by the time we get there most things are gone. I will not recommend this hotel to anyone.

My room was not cleaned in three days and they allow the cleaning staff to take food from the breakfast area and by the time we get there most things are gone. I will not recommend this hotel to anyone.

Good staff

Good staff

Good staff

Good staff

Starting from the front desk Saul to the Shuttle driver Justin. Its a great place to stay so close to the airport,nearly touching. It's my SAT way from now on. You won't be sorry. Two thumbs up...

Starting from the front desk Saul to the Shuttle driver Justin. Its a great place to stay so close to the airport,nearly touching. It's my SAT way from now on. You won't be sorry. Two thumbs up...

The staff was very polite and courteous and the room was just perfect.

The staff was very polite and courteous and the room was just perfect.

The staff is friendly and helpful. Some of the rooms are a little worn down for example the mattresses have a sunken spot at the foot of the bed and next to the night tables from tired travelers plunking their butts down once they get into the room. This requires sleeping in the center of the bed where there are no sunken spots. At least one side exit on the first floor does not close and latch. This creates security concerns

The staff is friendly and helpful. Some of the rooms are a little worn down for example the mattresses have a sunken spot at the foot of the bed and next to the night tables from tired travelers plunking their butts down once they get into the room. This requires sleeping in the center of the bed where there are no sunken spots. At least one side exit on the first floor does not close and latch. This creates security concerns

Wonderful staff. When we had an issue, maintenance and the cleaning crew came immediately and helped us with our needs. Wonderful breakfast and enjoyed it with the family. Location was in close proximity to all our needs.

Wonderful staff. When we had an issue, maintenance and the cleaning crew came immediately and helped us with our needs. Wonderful breakfast and enjoyed it with the family. Location was in close proximity to all our needs.

The front desk staff was friendly and courteous. The room was smaller than we anticipated, but adequate. The bed was comfortable. However…the a/c and heating unit sounded like it had a piece of plastic stuck in it somewhere. We had to turn it off overnight so we could sleep. The toilet tank filler stopped working the way it should and it was taking a very, very long time to fill the tank. We ended up filling it using the recycling bucket filled from the bathtub. It was late and we were only there one night, so it wasn’t worth trying to get them to come fix it, or move us. The rooms really could use some updating too. Very old and worn out, with wallpaper peeling, etc. The included breakfast was okay, with good coffee.

The front desk staff was friendly and courteous. The room was smaller than we anticipated, but adequate. The bed was comfortable. However…the a/c and heating unit sounded like it had a piece of plastic stuck in it somewhere. We had to turn it off overnight so we could sleep. The toilet tank filler stopped working the way it should and it was taking a very, very long time to fill the tank. We ended up filling it using the recycling bucket filled from the bathtub. It was late and we were only there one night, so it wasn’t worth trying to get them to come fix it, or move us. The rooms really could use some updating too. Very old and worn out, with wallpaper peeling, etc. The included breakfast was okay, with good coffee.

The room had broken furniture and the hotel didn’t look as clean as the pictures seem

The room had broken furniture and the hotel didn’t look as clean as the pictures seem

The room was very small & neglected. It was very old & in need of an update.

The room was very small & neglected. It was very old & in need of an update.

Nice place

Nice place

Great customer service! Clean nice rooms

Great customer service! Clean nice rooms

Clean room & great customer service from staff!

Clean room & great customer service from staff!

.

.

This property needs a complete update. Some halls smelled musty. Our sink was cracked, the faucet was loose. The lobby is the only area that appeared to have a refresh. It was a very disappointing and unpleasant experience to stay in such a rundown property. We were there just to sleep to catch an early morning flight. Had I had more time or two nights booked, I would have demanded a cancellation and refund.

This property needs a complete update. Some halls smelled musty. Our sink was cracked, the faucet was loose. The lobby is the only area that appeared to have a refresh. It was a very disappointing and unpleasant experience to stay in such a rundown property. We were there just to sleep to catch an early morning flight. Had I had more time or two nights booked, I would have demanded a cancellation and refund.

Good breakfast..

Good breakfast..

Great location in East El Paso. Breakfast was filling. Most staff were polite. They don't take Chime for whatever reason. Bed was comfortable, room clean. Would stay again.

Yes, great breakfast. Front staff is excellent! Jose, Ben, and the front desk female working Jan 14 26 are all superb. Breakfast outstanding, large variety food, so glad they added oatmeal too. Delicious! Poor Shuttle services are no longer available from 11pm to 7am. Big problem. Most of my flights leave prior at 6am with checking 2 hours prior, I take a 4am shuttle. I always book Hawthorne because of excellent shuttle service. Now, this is a major problem, you no longer provide the services needed. Also, what happened to your evening happy hour? I am very disappointed in your recent changes but I applaud your excellent staff!

Room is outdated, carpet dirty, ( wear slippers,please) wallpaper pealing. Rooms rundown. Comfy bed.

It took over 40mins for them to find the reservation. I only had about four hours to sleep and then go to the airport for my next flight. Lost one hour waiting around for the reservation to show in their system. Not convenient at all.

Coffee all day. Breakfast OK considering a hotel. The room was clean. Only thing I disliked was the bathroom shower, it could be a bit larger, removing the bathtub would be best. Very little exercise equipment, not worth having.

Room was awful, old, dirty, as well as the rest of the hotel. Staff was careless and unwilling to help. The same with Expedia, was impossible ti reach out to them. A total fiasco and típico.

Clean friendly nice complimentary breakfast

.

Great room, very clean

Breakfast was good

Breakfast was good room was quiet. The place could use some upgrades though. Excellent pricing.

The room was dirty and in very poor condition. Also stinks in the hallways and a lot of noise on top of the room

Common are furniture and carpet are very dirty, hallway carpets are dirty and smell bad, room carpet is also dirty and has a bad odor. Furniture in room is old and worn down. The chair in my room was in very bad condition, it was torn and dirty. I will never stay in this hotel again.

The breakfast was no good not like the last time same sausage over and over again NEXT TIME TRY DOME BACON

Proximity to airport

Ugly and dirty bathroom

The hotel is run down, not worth the cost of the room.

Hotel needs renovations. Floor/ carpet dirty. The hotel smells like stale smoke. Not horrible but not great. For the price, I'd say you get what u pay for.

Ok

Nice clean and comfortable room👍 bed was nice and comfortable

Room mainly needs work but other than that was really great stay

good

Excelente gracias

The room was decent enough given the short notice and the breakfast was really good. Close to everything and the peace of mind in that part of town was great

The room is fine the restaurants are close

The room was clean location is ideal

Carpet is dirty and moldy. Very outdated. Bathroom sink was cracked in several locations. Exit doors didn’t lock very well, card reader not working properly.

Upon arrival the appearance of the outside of the hotel was not updated, when we got to our room as soon as we opened the door it reeked of something someone cooked (and continued to smell like that for the whole stay), the room was disgusting. It had mold all over the bathroom and the couch was filthy, also the A/C did not work. When we informed the front desk they said “oh yeah that probably doesn’t work I’m gonna be honest with you”. Overall a terrible experience. Would not recommend staying here.

Room could definitely used a remodel. Carpet is horrible in the room and throughout the hallways, bath vanity was perviously resurfaced and now it’s cracked and chipping. Obvious leaks have occurred with no repairs done to the walls or ceiling, the beds feel as if they are going to collapse when you sit on them. Now I know why it was such a great day but I much rather stay at the Marriott across the street again. I won’t be reserving a room at this hotel in the future.

Very outdated. Carpet was old and moldy. Sink in the bathroom was cracked. Side entrance was easily able to open without a card key.

There was not food ran out hotel was very busy more food was need for so busy hotel ask if anyone was going to be put out was inform there was no more food to cook

Good for 1 night stay

Clean room,and very nice staff

Very outdated, we were there a week and our room never was serviced, the tub was not draining, we informed the front desk twice and did not get resolved, and to top it off the light from the bathroom went out. First time staying here, will definitely be the last.

Room was infested with BED BUGS

The front desk was very helpful in finding us one of our rooms to check in early for our business meeting. The business center was perfect for scanning and emailing to our associates. The shuttle was very convenient and easy to use. The facility itself is used, but clean and efficient. Met our needs completely.

The facility is a bit dated - I think renovations are under way

Rico desayuno pero si pondria un poco mas de variedad

Everything has been as I wanted and expected EXCEPT the airport shuttle. I have a very early flight and the airport shuttle isn't available until after my flight leaves. I missed the operating hours of the shuttle on the website, or it isn't posted there.

Limpieza y atencion del personal

Old and no clean

No

The staff was very nice!

Decent place to stay for the price tange

Good

Very easy online check in service was great. When I arrived from very long drive, my room key was ready and was able to go to my room right away. Location was great it was so convenient and and had everything around the hotel

Very close to airport, quick 10 minute walk

Courteous staff for sure.

Great staff, very helpful. Room was nice and clean, and the price was right

The only reason I am giving 2 stars is the staff. They were accomedating and friendly and was the only thing saving this hotel from a 1 star review. After we checked in and got to our room which was a suite, I immediately saw how filthy the room was with stains on the couch and the carpet, cracks where the walls met the ceiling. The balcony door would open, but was broken and was difficult to close. When I went down to the hotel desk and asked for a different room the attendant was very helpful and found us another suite. When we walked into this room it was much of the same with stains, cracks and the broken balcony door, but the thing that made us leave this hotel immediately was the mold in the bathroom along the shower walls. I went to done the hotel desk one last time to ask them to cancel our reservation and requested a refund as the room had mold in the bathroom. The attendant was very empathetic and cancelled our reservation and processed a refund. We are still waiting for the refund and I hope to hear from the property soon to confirm reversing the charge on my card.

The first room the toilet was leaking. So the Staff gave a key to another room,The second room was not cleaned properly the night stand was sticky the mirrors were dirty. The air conditioning made a loud noise every time it turned on. I have stayed at this Hotel before and the room was very nice. Not sure why this stay ,both of the rooms were in bad conditions.

Room not clean...most lights didn't work i had to switch rooms 3 times

It was not what we expected

It was a nice room we booked in a last minute emergency. Walkable fast food right across the parking lot. Good breakfast in the morning.

Carpet needs changing

Room was dirty , hotel hallway smelled nasty damage to walls furniture shower ... would not recommend no matter how cheap

everything is good

.

Only problem I had was watching TV most of the channels wasn't working.

Room was absolutely disgusting!!! Poop- puke- dead flies!

Everything was fine, the only thing was the TV, spectrum wasn't do it the job. They need to fix the issue.

If you’re flying out of El Paso with an early flight, stay here. Less than 5 minutes to the airport. We left our room at 7:45 and were at the gate by 8:15.

It’s ok basic but clean and it’s priced right.

We truly enjoyed our stay! Everyone was professional, the room was clean and quiet, we loved the breakfast and the location was very convenient for our needs.

Was a great place to stay. It had everything we needed

Clean, great location

The cleaning maids were really helpful and did a great job

Room was old looking, not like the pictures, bed was uncomfortable. Bathroom was very poorly kept. Like the tub was painted over and there was rust on the toilet paperholder. When asking about a refund they were not helpful at all. To top everything else off the door had to be slammed shut to latch.

Needs updating

We stay with our medical mission every year. The employees are nice but it feels so sad to stay there

The staff was descent. The room was good for the price. The rooms could use some updating and better water pressure. Other than that the room was clean and the place is safe.

The room was dirty, cigarette holes everywhere, bathroom was horrible, the room was torn down..

Dirty

The room was very poorly renovated. I see the goal, but it was very sloppily done.

Clean room

I got the deluxe king room, and they gave me a room the size of a closet. It was dirty. All of the soap dispensers were empty. And there was hair on the tub wall from someone else. That place wasn’t properly cleaned. They only serviced my room one time out of the four days I was there. And that one time that it was serviced I came back to my room, and I found this tall Topo Chico hard seltzer on the windowsill. I’m not a drinker and I also don’t know where it came from other than the cleaning staff? I have no idea. I figured not to say anything because the following day I was going to check out anyway. Terrible place and I will never stay there again.

The maintenance and cleaning staff were friendly and seemed to be doing their best with what they had, but the front desk staff were never present when I went down to check in or check out. Overall, I would not stay at this hotel again.

Well loved and maintained, but not new or updated. Good deal, near airport and food/shopping, very friendly staff. Breakfast is rough

Great

Staff was super helpful area very nice i actually walk from airport to hotel very short distance my could be better there was some trash from the previous guests but not to bad

We have stayed here off and on for years, but this may be the last time. The rooms are tired and in need of remodel. The breakfast was terrible this time. Coffee was empty every time we went for a refill. They have two waffle irons and no syrup available. No oatmeal. They needed another attendant to help out.

It was hair stuck to the wall in the shower and the heater smelled like something was burning the bed i wished was in my house

Staff was friendly, room was clean and breakfast was good. I just wish the airport shuttle was available early in the morning.

Everything was awesome

Place is ok, room could use some upgrades. Mattress was not comfortable at all, furniture is old. The shuttle is not 24hrs like is advertised. One good thing is very close to the airport but so are others.

Awesome stay . Breakfast was fantastic 😋

The room was clean and comfortable. The staff was friendly and helpful.

Room clean, Room a bit small. Breakfast good..

Everything was wonderful! The staff was very friendly and helpful. The room had everything we needed to comfortably stay w kids plus more at a reasonable price.

Clean, comfortable common areas, coffee 24/7.

Beds are sagging and pillows are junk.

Good

cleanliness: The walls were dirty and the wall paper was falling, the fridge had mold inside. the carpet floors were also peeling off. the Staff: When I arrived one of the front desk agent didn't even tried to welcome me, it was an old person if he doesn't want to work so Don't. I explained the situation to the front desk agent Aguilera at the check out and he told me to contact Expedia for a discount and he will approve it that's it.

Old & creepy hotel, but the room was clean enough & towels were nice & fluffy

Staff were friendly and helpful, but the entire place needs a good scrub, carpets to ceilings.

Located very close to business I have to take care of in the short time I am in EP

Unfortunately we did find a dirty pair of socks in our room which leads us to believe how well did they clean our room. Every time we attempted to go downstairs to speak with staff they were busy and we were not able to address it. We were not aware that there were no USB charging ports in the room so we had to go out in the middle of the night to buy a port to charge our phones. When we also turned on the fan in the bathroom it smelt burnt.

The TV need be updated

The airport shuttle recently reduced hours and is only available between 7am and 11pm. This is a major reduction in services that guests rely on.

We loved it! Beautiful property close to cruise Port

Room was clean but gave an off smell, also the bathroom door didn’t really close. When going to and from the room the hallway smelled very bad.

all good

The carpet smell sooo bad and the hotel it’s really dirty since you go inn smells like dirty feets the walls all dirty no it’s a terrible experience

The shuttle does not work at early hours and they failed to mention that- which was a reason why we stayed there. The elevator said the last inspection was 5 months past due. The room was small and overall not very clean.

I was hoping I could just post pictures but they won't upload. Our stay was over all comfortable. This hotel is in desperate need of maintenance/updating, however, the AC works, the beds are comfy and the breakfast is good. The staff were all friendly expect for the guy closing the pool early and not replenishing towels. He told us to go to the front desk to ask for them(when he was the front desk and not there) This caused us to look inconsiderate treading water in the building and making it hard on housekeeping because he needed a smoke break ....

The staff was very nice and Josh the night manager was very attentive and courteous. The morning meal was very nice and delicious. The staff puts a lot of pride in preparing the food. I like that they have a shuttle to the airport and it's available when a ride is needed. I look forward to my return and recommend this facility to friends and family.

no

Roches, the elevator kept getting stuck. The hot water was nonexistent, the halls on the 3rd floor smell like mold and you See roches in the hallway dead. The lobby and the pictures fool you into thinking its going to at least be clean but once you really get into your room u will notice all the issues.

Very outdated, not working lamps, broken lamps, torn couches, crumbs upon entering room, filthy curtains, mold in pool, but mattress was very comfortable to sleep in.

Horrible service, didn’t get any house keeping no new towels blankets even when I asked they still didn’t give me none when they said they would bring it up to my room. The only good thing I have to say about this hotel is the nice pool

In Expedia says they can provide Cribs for the kids, when we arrived they said they don’t have

Great breakfast options

Door to the room wouldn't lock properly. Beds were very uncomfortable.

It was not a friendly place at all

It was a great stay

The hotel sure has gone down. The rooms smelled like urine when you walked in. Gift sent to one room and it hadn’t been serviced , got sent to a better room.

Good stuff

Clean

Very convenient stay to catch early morning flight. Appreciate the free shuttle to airport. Comfortable room for overnight stay.

Love it! Super quiet with restaurants walking distance. Nice gym and the pool! Highly recommended!

Provide low fatty and salty breakfast.

Room was dirty unserviced and air wasn’t working. They didn’t move us to another room until two in the morning.

Dirty. I had dog poop in my room. They false advertise so much it’s disgusting. The staff was extremely rude, I moved rooms like 3x. Never going again. The whole place was gross, and it smelled like a dirty locker room.

Quiet and clean. Slept great!

The lobby area was/is nice. But when I got up to the 3rd floor it smelled very musty and it didn't get better when I got to my room. Seems like the carpet could use a good steam cleaning. My room was meh. The walls of the bathroom had been repaired it looked like they did the bare minimum. Breakfast was lack luster. Scrambled eggs were so dry and stick to the bottom of the pan. The air conditioner worked real well.

The room smelled funny, the furniture was a bit worn and broken, the bed was also not as comfortable.

There was hair everywhere in the bathroom. The hottub and pool were full of hair and leaves. The service..... oh my goodness don't even get me started. No coffee anytime I went to the lobby and when I tried to make some my self, because the guy was busy, I got yelled at. The "hot" breakfast was cold and gross. It was just all around bad. I'll never visit this hotel again.

Breakfast could have been better, coffee was hot and plentiful

Front desk was extremely rude. We booked an ADA room for an elderly traveler and the room had limited handicapped access. Had trouble getting into the room without ramps, when asking for assistance they refused.

good

Very good customer service.

property is getting old

Close to the airport

This hotel just seemed worn out. Furniture was frayed and torn. Kitchenette was good though. Staff was always helpful.

Very helpful staff

all was good no issues

Elevators in the back dont work properly. Makes louds sounds and took longer than usual to open. Had issues with keys, even tho we asked for handicapped ♿️ room near parking, they send us to the back of the building, broken elevators and on the 3rd floor.

The parking lot was very clean and I felt a very good sense of security.

Room was very small. Mini-Refrigerator had an ice block so big the door would not close all the way. No hot water in shower, when I told front desk clerk she said "no one else is complaining so why is it just your room". At that point I asked to be checked out and found another hotel. I would not recommend this place to anyone. Lots of sketchy people in the area during the daytime. At night there is a security guard that drives around the parking lot of all the hotels and business in the same parking area.

Our room was comfortable and quiet

This hotel is old, outdated, dirty and poor service. This is the worst hotel I have been in, other than the location and parking I have nothing positive to say.

I had booked the second stay in advance and couldn’t get a full refund, otherwise I wouldn’t have returned. The hotel is noisy, the rooms and building are outdated, and overall upkeep seems poor. The cleaning staff were kind, but that was the only positive. I won’t be staying here again.

I liked to customer service. Everyone was extremely nice and professional. I loved the breakfast. Thank you!

Let me check early. Excellent customer service.

The hotel room was super tiny, not kept up well broken fixtures. Its outdated, hot tub jets didn't work pool looked dirty.

Great

I just really loved the atmosphere

I like staying here but they really need to remodel the place

Ojh I

The hot breakfast items are overcooked and the laundry facility has two washing machines and dryers however one dryer is non-operative. The front desk also does not provide any quarters. You have to drive somewhere to go get it yourself. Don’t plan on washing your clothes there.

Great, breakfast was delicious

False advertising

Old and dated. Bad smells, worn and stained carpet, scary elevator and general rundown condition.

AC wasn’t fully functioning. Got woken up way before check out by cleaning crew. They knocked on my door 3 times at different times

Es buena

Good Hotel to go to

The whole place was clean and quiet

Staff was amazing

We stay here 7 days out of the month and have never had a reason to complain

Nice location

It was a nice and worth the money! Loved the pool and hot tub!

Loved the different options for breakfast compared to alot of other hotels at this price rate. The seasoned home fries were my favorite i had them everyday with breakfast. Staff was all really nice. My first time ever using an airport shuttle service and both drivers to and from airport were both very nice as well!

I enjoyed my stay 🌟👍

Viejo y sucio

Definitely a dated building but yhe staff was really amazing.

Nice

The only thing I didn't like is that they don't check shampoo neither conditioner containers these were empty. Clean room and nice swimming pool.

The shower/tub water would not get hot. The sink cold water ran slowly.

Great peace and quiet

Property was dirty , tv and phones were not working requested to be moved to another room .. same issues in the 2nd room , bathroom was not working properly. The front office said they could do nothing because they didn't have a maintenance working after hours and was given a plunger. We stayed for 3 nights and our room was not cleaned not once . Very unhappy with out stay at this hotel

Everything is ok

The pool was beautiful

Excellent

Everything was very nice except the beds were uncomfortable. Woke up with headaches and our backs hurting other than that it was a nice relaxing place.

Good stay

The pool was very warm and the hot tub was just perfect. Not too clean due to it being outside but it was a great swim.

Worse place I’ve stayed since I was at a motel 6 in downtown phoenix. Needs major renovations. The hallway outside my room smelled like throw up. Never will book a stay again.

The staff were very nice and helpful! The room was old and falling apart. The carpet was old and dirty, the toilet paper holder was broken off, water stains on the ceiling, old musty smell, paint was supposed to be white but it was turning brown. Bathroom sink and tub was old and cracking. The room was super small and old looking. Fridge didn’t work at all, I had to take my meds to the front desk to have them refrigerate it for me, which they were super nice and helpful.

Less than 5 min from airport. Good hot breakfast

el desayuno estaba muy feo esta vez . hace unos 5 años me quedaba ahi y antes si estaba muy bien todo.

Not the worse but far from the best. Dirty, lots of rust (especially in the bathroom), breakfast was good and staff were pleasant.

Good staff, facility touch-up , refurbish . clean good service. Swimming pool needs better maintenance.

.

Good customer service

Property is old, carpet in rooms not clean, spa not working, shower not working properly

Nice people. Older property, but the staff was helpful.

It was very old not kept up the wallpaper was killing off the walls there was holes in the wall where you could tell furniture had been mounted at one point that was lines drawn all over carpets were stained and bleached they look like they were maybe 40 years old? The pool used to have like a waterfall is what it looked like That's just barren now it was really disappointing because the lobby was really nice The people who worked there were very nice but I had stabbed by a crackhead written all over it.

The staff were helpful and professional. Clean comfortable room.

excellent breakfast.

Breakfast was ok, Breakfast area always clean. Rest of Facility was dirty. Stayed there for 7 nights. When we got there, room was not vacuumed from previous guest. After first night, asked for room to be vacuumed, nothing happened. Next day asked again, nothing. Very frustrating. In our time there, Hallways have never been vacuumed. Rooms were outdated but adequate. Why would Wyndham allow this beautiful property to be so run down Shame.

Outlets are loose. Wallpaper is peeling. Shower water isn’t hot. Pool full of debris. Breakfast was bad (except for chorizo and potato).

Crew enjoyed the stay. Very clean, nice crisp sheets. Room very comfortable. Staff extremely friendly. Thank you.

Great value.

Some side exit doors were not secured locked and easily accessed from outside

Breakfast was fully serviced, clean and a variety of good food.

Excellent location.

Relax in the pool!

Staff were friendly and helpful.. would definitely recommend to anyone looking for a nice location close to airport and other stores within walking distance.

Nice staff, but the area not so good.

Hotel is in need of a major renovation.

Hotter didn’t work in my original room. They ended up moving us a few rooms down. it’s just the inconvenience of it all.

The check in was a breeze, courteous at the front desk at that time at about 6pm. The rooms looked like they had not been vacuumed as there was food on the floor from the previous. The cable was not connected, called the front desk at around 12 am to ask if they could assist with connections was told there was no one there until 8am asked if could be moved to another room and was told there was nothing available. Husband had to lift and move the heavy dresser the TV was on to find it was not connected, finding the cord and connecting it. Not helpful at all.

Great