Hilton Garden Inn Dallas/Duncanville

The staff was extremely friendly and accommodating. We will definitely be back.

not applicable not applicable

The stay was phenomenal. Staff were wonderful, facilities were great. Everything was clean. Wish the pool had been open.

Commode size

Bad

Exceptional

Friendliness/kindness of the staff. Cleanliness of the property

It was a nice stay the workers were very nice

The hotel was clean, ascetically pleasing and the staff was extremely friendly and professional. A new washer and dryer is most certainly needed, other than that I was very satisfied with my stay.

Perfect area Parking was small

Perfect area Parking was small

The room was clean and the staff was friendly and took very good care of us. The breakfast was a bit different than I’m used to with Hilton Garden Inn, but it was AMAZING none the less! The server was very kind and accommodating.

Bad

The room was very clean and the staff was very nice

Not clean enough

Yes

I was not told at check-in our room would not be cleaned! Paid over $200 to stay in dirty room for 2days with no towels. Horrible!

Good

The best part was the friendly staff, the clean spacious room, and the ample parking. The issues I had were that there was enough cabinet space in the bathroom to place all of my items used in the bathroom. My main disappointment was the breakfast. I need to make sure to pay attention to the wording. If the description says “breakfast available” and not “free breakfast” then breakfast is not included with your stay nor is water. The hotel was close to everything I needed to get to so that was a plus.

No

Clean room

Superb

Well upon arrival things was a little not write as far as my booking. Booking.com messed up and Jeremy the manager step right on in and made sure our stay was great. Very professional. Everyone there was just on point. No complaints from me. I have no..

Superb

Well upon arrival things was a little not write as far as my booking. Booking.com messed up and Jeremy the manager step right on in and made sure our stay was great. Very professional. Everyone there was just on point. No complaints from me. I have no..

Very nice hotel. I enjoyed the breakfast and the bar as well. The staff was excellent and the room was very clean and comfortable. I will be returning.

All great

good

Friendly staff. Clean room and overall appearance of the hotel was great!

Good Location, Clean and Neat Internet was out. Not working. they did not tell me this at check-in. The Internet was important to me at that time.

Good Location, Clean and Neat Internet was out. Not working. they did not tell me this at check-in. The Internet was important to me at that time.

Very good

amenities, the staff was awesome

Nice.

Environment is good

Environment is good

friendly staff, and beautiful location

Staff was very attentive

The staff was professional and friendly. The restaurant staff was amazing and accommodating- Room was nice and a perfect stay for and ice storm - if we ever need to stay in the area again we will choose this location for sure - I highly recommend

The staff was very professional and friendly. The restaurant was nice to have especially in the middle of the snow storm. The room was decent, spacious and clean. My only small and minor grievance was that the TV’s did not have streaming capabilities- so we watched the weather channel all weekend until we finally found a decent movie to watch on Cable TV. All in all if we ever needed to stay in the area again - we would choose this location. It was a great place to be during a snow storm.

Everything was great I did not like the fact that the bar closed early and u gotta pay for breakfast

The hotel was nice. Rooms were nice and quiet. The beds were a little worn - little too soft

I was able to get a good night’s sleep. The shower had pieces of hair throughout. Bring shower shoes.

The location was fine and the outdoor seating was great. The room was not nicer than any $80 a night hotel and in fact it was less impressive than many $75 per night hotels but I payed $150 to stay here. The staff also banged on the doors at 8 am as if to wake people up so they would leave. That is unexceptable.

The rooms looks tasteless. Bed looks worn out and broken at the exposed bottom edge. The rooms looks like a rundown motel.

Staff was super friendly Air Conditioner worked just fine

The room was amazing

Clean room

Great Service and Staff did great job making sure our stay was appreciated

On our second day the rear lights were stolen from my truck. I couldn't use my truck after that. A family member had to give us a ride to where we had to go. We made a police report but we were told that you all do not have cameras facing the cars. We were in the very front entrance. First and last time we stay there. Our vacation turned into a nightmare.

The hotel was ok but needs updating. Too many bugs in the rooms. They sell water in the rooms if you are not at least a silver rewards member and the breakfast is underwhelming and not free.

The property was older, and while the room was clean, it had a stale smell upon arrival. It wasn’t a suite, as advertised, even though it had an extra room with a cheap TV on a small table. The restroom was tiny, and the smoke alarm was falling off the wall. The blankets were cheap, and the overall ambiance was not upscale. Front staff for breakfast seemed confused when I asked about breakfast as if he was CERTAIN we didn't have the $23 voucher I paid for breakfast.

Great staff and wonderful room!!!

The staff were welcoming and attentive. The room was clean and peaceful.

It was clean

Yes Room was cleaned and very fresh, bed were very comfortable , the receptionists were very courteous and Friendly , the whole stay was Great, location was quiet Thanks for everything

Easy check in staff was nice

Location of highway Parking lot was filled up quickly

Very clean room. Very nice staff

Ok

Yes

Very friendly staff.

The staff was courteous and attentive to our needs. My husband had medication that required refrigeration and the refrigerator didn’t work.

Our vehicle was broken in to in pain daylight, when we went to ask the receptionist if we could see the footage she told us they didn't have cameras outside. She also told my husband that theres been other occasions of break-ins.

Grea

The decor of the Hotel when u walked in was beautiful ,along with the size of the King room was amazing there was nothing i didnt like about the Hotel

Basic, no frills hotel

Good comfort zone and good breakfast!!

Room was clean friendly staff was greeted at the end of the night when I came back with the receptionist and remembered my name which made me feel at home .Thank you.

The air conditioning works good and the temperature is comfortable.

Spacious room for a great price

Room was greay. There was no heat in the bathrooms.

Good

Great

The room was very clean, the staff was very friendly, and we had a great stay.

Clean, friendly helpful stsff

Yes

Overall the hotel was fine. We found a few crickets in our room the night we checked in. Keep in mind it was the fifth floor but besides that it’s not too bad. I didn’t try the breakfast so can’t comment on that.

We did not attend breakfast. We were given complimentary tickets for breakfast because we had to wait 1.5 hours after check in for our room.

Slow maintenance service

One thing that was lacking was the cleanliness of the bathrooms in the room. I noticed a lot of mold growth in and arround the shower. Not a fan of that, but it was only just unsightly, the rest of our stay was amazing.

Carport wasn't the cleanest, shower curtain had a mold spot, breakfast cost instead normally free. This hotel just needs a remodel in my opinion. Not like the other Hiltons I have stayed in.

Staff explained me that he did check in already as my room was prepaid and gave me and excellent room

Great stay

Nice stay

The location was easy to get to. The lighting.

I stayed in this hotel while attending a funeral. I left at 8:30AM and when I came back late afternoon, my room door was open. Not ajar, but propped open with the security bar at the top of the door. When I entered the room, I saw that the room had NOT been cleaned. Naturally, I panicked, wondering if someone had taken my computer or other valuables. I reported the situation to the front desk. Housekeeping claimed that they never cleaned the room, which was correct. However, the hotel staff could not give me an answer about who entered my room and left it open. I spoke with a staff member named, Patrick who said he would immediately investigate and call me to report who entered room 404. I got no answer and no call. Mistakes happen, but when security is involved, they cannot happen. I was away for over 8 hours. Anyone could have entered my room including other hotel guests. This is entirely unacceptable.

yes

The front desk attendant was so nice and friendly.

Amazing

They charged my card the wrong amount ! I kept getting unnecessary pending charges, when I brought it to their attention they act as if it wasn’t a problem initially, finally after 4 days later after checkout I got back $131.00 dollars!

Jeremy the supervisor was amazing, this facility is always nice… Clean and great staff

Over all conditions was terrible no room service rooms cleaned every other day breakfast was terrible pancakes old flour

Great

So I had to wait the hour while they cleaned the room. Once it was cleaned and I got into the room it was fine. i travel A LOT for work, kids sports, and with my sorority chapter. This is the ABSOLUTE 1ST I experienced service like this, starting the check in! The front desk worker needs a class on customer service and greeting!

good

The lady at the bar and the cook was great ? Waited over hour 1/2 waiting on maintenance to unstop the toilet. Long story short he never showed up. It was late and we were exhausted from traveling. Staff member finally came around 11 pm and plunged the toilet ?

Very friendly staff

Room was very clean. Loved the front desk. Over very clean.

When we arrived we were greeted by the front desk and they were always checking on us when they saw us in the common areas. The room was very clean and the air conditioning was working great. I had to raise it up to 73 degrees because it got very cold.

Clean hotel, room, pool and courteous staff and clerks.

Easy breezy two days. FYI cars were broken into and stolen (corvette and charger) be mindful. But everything else was great!

Very clean and nice employees. Extremely polite. Loved our stay

Linen unclean

My stay was good. The check in was a little different due to staff not knowing the policy of how the breakfast discount works. She could not find the breakfast discount on my reservation. The breakfast was good. I enjoyed. The staff was very friendly and helpful.

The staff was welcoming and appeared to actually care about the guest.

Considering the hotel's pricing, it would be desirable for the rooms to reflect a more contemporary design. It seems an upgrade would be beneficial. Furthermore, the inclusion of breakfast would be a welcome addition. The current price point appears to be disproportionate to the services offered.

Great service

The elevator was out so everyone had to take the stairs all weekend. Pack all luggage up and down 4 stories. Shower had so much rust in them. TV would not turn on and when I called maintenance they showed up 3 hours later and we were sleep already

Staff was nice and friendly

nice place to stay

It was amazing and the front desk staff was very accommodating in helping me with my two toddlers.

Property was very well maintained and staff was very courteous

This past weekend I was not able to sleep due to a annoying coming from the air conditioner every 10 mins..it sound as if a squeaky door was closing at a slow pace EVERY 10 mins

Always an amazing stay at a Hilton location!!!!

I really liked the hotel as it was clean and nice staff. Good was great. It is a high end three star hotel

Operation of shower was not easy to figure out. Had to call maintenance.

Not thrilled with not getting the bed made daily. Yes, I could have requested it, but, really?

Staff were great, very convenient right off highway

I didn't Iike Nothing after the Roaches I seen crawling around. I will NEVER visit again. The only good thing Ms. Nicole compensated me 1 night free.

Property was clean, staff was helpful amd friendly.

Easy check in. No issues. Wonderful staff the entire stay

Stayed at Hilton Garden Inn Duncanville while visiting family in the Dallas area. The hotel is very nice, room comfortable and clean. We noticed several issues at this Hilton location that made us feel unvalued as a customer. The hostess at the dining area was rude to us when we arrived for our prepaid breakfast. Bottled water in the room was not complimentary and the attached sign stated a $3 per bottle charge. The elevator was very slow and only one appeared to be operational making for long waits to use elevator with a rolling cart.

Nice

Rooms and bathroom could be a little cleanser…overall a good rating

Very good. No extra services were required. Room was clean.

Had to change rooms twice… once for the smell and the second because I saw a giant roach

Clean and comfortable

This property was a good location for us. We felt safe and it was very convinient. What we didn’t like is how old it felt. We also realized that one of the beds didn’t have the sheets changed. I pulled the cover down to lay down and here was body hairs in between the sheets (more than a few) and a spot on the sheets so I freaked out and left it. The shower was also dirty & turning it on was terrifying.. you could feel the handle and hardware like it was going to come through the shower surround.

Clean

Staff yelling in profanity across the lobby. No one at the front desk most of the time. Terribly strong marijuans smells in the elevator and as we walked down the hall. The room was great and comfortable; but terrible customer service and terrible customer care

Comfy, but some things need better maintenance, the elevator was a little sketchy

The service/customer service was really good.. Sanyia the front desk and housekeeping made sure everything I needed was at my disposal.. thanks ladies

I liked that staff was polite . I didn’t like the fact it smelled like weed when reached floor where our room was located . French fries found on floor in room . No one at front desk when we checked out .

Upon arrival, we found a small cockroach in the shower floor. The shower was difficult to turn on - we thought it was broken until right before leaving when we learned the faucet must be pulled forward and turned all at once.

All was good.

The manager, Fred refused to talk to me and my group. We had to work with front desk representatives to share our complaints and issues. Thank you to Patrick and Kash, we felt heard. But didn’t get accommodated much.

It was comfortable

I didn't like the price of breakfast, too expensive. The Staff was Great and very professional.

Really great staff! So helpful and kind!

Walls are pretty thin. I woke up to domestic noises from other guests.

Staff is extremely friendly and helpful. Quiet environment. Clean.

Its very close to Dallas Baptist University

Killed 4 crickets in my room. One crawled out of my bed. Staff was nice.

Even though the rooms could have been a little more updated… the front desk employees made it a good stay.. (bathroom and entryway was updated) the guy upfront was extremely helpful and friendly. Good service goes a long way.

They overbooked and gave my room away. Then when I was finally able to get a room after about 30 minutes of standing around and not knowing if I will need to find a new place, I was given a room with a broken air conditioner, multiple bugs on the floor that needed to be killed, the phones didn’t work, and the WiFi also only worked in the lobby

Property was close to shopping and restaurants

The property was clean and always had an elevator ready! The breakfast was decent, but be ready to add your own seasoning 😉

The shower was to die for!! The bed was clean and comfortable overall I enjoyed my stay and will be staying again soon!

I was somewhat surprized that the breakfast bar was not included with the room rental, so we opted to dine elsewhere. I usually only grab an item or two for breakfast, which couldnt justify the price for me, or my young granddaughter

Friendly staff and clean

Our room was fine except we killed about 20 little black bugs before we went to bed.

The manager on duty was Cash, and he was very quiet and meek and not personable at all. We walked into our room and were immediately greeted by bugs, looked like flying roaches. Within a span of 5 mins we killed a dozen and of course we called to the front desk. Cash the manager said come down so they could change the room. My wife and I were in town because our daughter was having surgery snd wanted to be close to the hospital so we didn’t panic and hoped the next room wouldn’t be the same. Cash said the rain was the cause of bugs coming into our rooms. The spray company hadn’t completed the spraying earlier in the week he said and would complete it the next day. So he gave us some free “breakfast vouchers” which was cool but how can we eat at a place after seeing so many critters in our room. So now we are in our second room. I only saw one bug but it was late and so we went to sleep. We woke up to a couple of more bugs but we had to go and we were gone the entire day and into most of the evening. Finally back into our room at about midnight and there are more bugs. Called downstairs and no one answered the phone. I went down stairs and no one is at the desk. So we plugged up our ears with tissue and went to bed. So realizing we had one more night and we were there to help our daughter after the surgery we decided to tough it out. We saw the maid as we closed our door and asked her to clean our room. She said ok! We got back later that night and service was done. Terrible!

Curtain wouldn’t close , toilet flush issues , the entire hotel smelt musty. We found a bug in the bed and a roach that was running around room. They did offer to move us rooms but I had to go from double bed to single and the room still had a smell and the ac was just as bad. I was offered free breakfast for inconveniences but after seeing lack of cleanliness in hotel there was no way I wanted anything from the kitchen

Room was relatively clean and spacious. Our room in particular had a beetle infestation. They were all over the floors and ceiling. Flying all over the room. We read reviews after we were there and complaints of bugs were present. Shower was pretty bad. Bed is extremely firm and not comfortable to sleep on. We couldn’t get the guide on the tv without turning it off and back on. TV would spontaneously switch from TV show to guide while watching.

Very clean and comfortable room. Also very quiet, even though we were on the 3rd floor of a 5 floor hotel. The staff was very nice and quick to help.

We booked a 2-queen room, but when we arrived the only thing available was a king. If there had been a sofa bed we would have made it work. But we had to cancel at the hotel and find another place to stay.

Amazing caliber of Customer Service. Patrick went above and beyond. This was probably the best hilton experience i have ever had. Cecelia at the Bar was also very amazing. Kudos to this amazing team.

We checked in to attend a birthday party my cousin was having at the hotel. The room was big and comfortable with lots of eating options nearby.

Housekeeping came in my room while I was still occupying the room. I had just finished my shower and in came housekeeping. I was embarrassed as possible.

was nice and relaxing i did enjoy

The staff was beyond accommodating when I arrived with my sleeping son in my arms.

the jacuzzi wasn't clean and water was low.

We traveled for a NFL game and was super cold/freezing. Hotels heater was not working. receptionist did not have idea if heater worked or not.

very nice and clean. parking was not to great.

Clean hotel the staff was very nice and professional!!!

.

Noisy neighbors and when calling the front desk, nothing was done

I saw a cockroach in the bathroom.I went ahead and ended his life! Didn't see anymore...

The staff was friendly, bed very uncomfortanle, sink and commode made constant noise, unable get any decent sleep.

Easy to get to, safe environment and friendly people.

Casual trip. Was in town with my companion to meet up with family in the next city for a football game. Staff upon check in were very professional and friendly. I’m sorry it was on Saturday I forgot the young man’s name that I came in contact with. Also, I’m a very OCD person and the cleanliness of the lobby as well as my room I give five stars. My companion left his Apple AirPods upon Checkout on that Sunday. We called back once we had left some and a different man on Sunday was nice enough to go back up to the room and locate the apple AirPods We drove back to the hotel and he had them waiting for us at the front desk. I visit my family that lives in Cedar Hill a few times a year and I now have designated this hotel as my hotel of choice to stay at. Very pleased.

Great Service!

Room it’s very old

Todo muy bien 👍

I loved everything about my stay… from the cold white sheets, hot water, no doors slamming, it was peaceful. Great customer service. Anytime they see you they knew you by name. I will be coming back.

My Stay Overall Was Great, However, The Elevator had stop working for serval hours on three out of the 5 days that i stayed there. Also they ran out of quarters for the washer & dryer & i had to end up crossing a busy highway to the gas station to get changed to wash my clothes. I Truly enjoyed my stay but aside from those two things i would've had the best stay.

The stay was good. Disappointed that breakfast wasn't free..

We stayed here during a heat wave and couldn’t have been happier with the room, the service and the food. Patrick at the front desk and Cecelia at the bar are both awesome, and the pool was a welcome relief

Our stay was nice. The hotel was nice, clean and very accommodating.

We had a wonderful stay you may want to think about purchasing some soft foam mattresses other then that everything was great

The staff is always polite, friendly and professional which makes the stay enjoyable each time.

A very lousy aTV experience for stations. Really need to correct that. Also Housekeeping is poor, these women do not really clean. I purposely left empty water bottles under counter between the beds and in bathroom which were still there after the so called cleaning service.

The night manager and lady at the counter were super nice and very focused on guest satisfaction. Those two employees are awesome and should get a raise.

Decent accommodations and good price

Staff were very friendly and nice.

Very friendly staff; property very attractive

Close to Basketball Tournament attended.