TownePlace Suites by Marriott Dallas Downtown

Homeless people are EVERYWHERE and you do not feel safe walking in or out of the hotel. The vallet parking is $45 (ridiculous)and it’s also not safe . I saw several homeless people walking the lot.

Exceptional

The workers over there are horrible , only one woman was very helpful, but the rest of the crew was terrible . Especially Kenny who was sleeping on the job and came out with the dumbest excuse I ever heard . I will never go back here

Staff is amazing

Good

The staff was very friendly and the rooms were clean. The pool unfortunately was unusable. It was filled with dead bugs. Outside of that, I enjoyed my stay.

This hotel is a convenient place to stay. I love that it edges DT and the neighboring area the suite has every thing in it. There is a connivence store like next door. The farmers market a stone throw away with variety of food options.I’ll stay here again in the future.

Hotel was nice although the location isn’t the best

Very good

Superb

Exceptional

Superior customer service as soon as walked. Rooms are extremely spacious! Breakfast had a wide variety to suit all and the cook was as super nice, helpful and made sure everyone was taken care of. I will go here again!!!

Exceptional

Spacious bedroom, quiet, never crowds for elevator or breakfast even if sold out. Breakfast was excellent.

Great

Exceptional

The staff was friendly and informative. Breakfast was hot and there was plenty. The rooms were big, just the size we needed. And the location felt safe with the key card security at the entrance and elevator

The parking and the downtown area.

I was very impressed with the spaciousness of my room. The amenities inside were phenomenal and very clean.

The room had a kitchen area. I really liked that. NA

NA

Nice large room with adequately stocked kitchen. Staff very helpful & friendly. Only complaint was many homeless around property & many smoking weed every time we left & arrived back at property right by the valet door.

A

Breakfast was good. There was so much space in our room. Easily big enough for our family of 5. And it was close to everything we needed to do while in Dallas.

.LaShawn who manages breakfast and Ms. Theresa at the reception. Both showed exceptional customer service. They had lovely welcoming smiles and were helpful with needed information and encouragement.

I love the open space and the view from the hotel to the city

I love the open space and the view from the hotel to the city

Every staff member was

I did enjoy my stay the valet wasn’t very good but everything else just fine

$45 overnight valet parking is the only option of parking, huge inconvenience. There is be better options, but the space where the hotel is located doesn’t have the space.

the staff was friendly, Justin the bartender made my stay better! Very good conversations, met alot of people at the bar. $45 overnight valet parking is the only option of parking, huge inconvenience. There is be better options, but the space where the hotel is located doesn’t have the space.

Very large rooms. Nice.

Very large rooms. Nice.

Loved the guy who checked us in and the bartender Paying extra $60 for valet whew chile but at least it was parked in a safe place

Paying extra $60 for valet whew chile but at least it was parked in a safe place

The staff was great. The only issue is that there is no parking. You need to find parking elsewhere or pay $45 daily for valet. I guess this is because you're downtown Dallas. Otherwise, was very pleased.

The staff was great. The only issue is that there is no parking. You need to find parking elsewhere or pay $45 daily for valet. I guess this is because you're downtown Dallas. Otherwise, was very pleased.

Poor

Superb

We liked how spacious the room was. Breakfast was great too.

We liked how spacious the room was. Breakfast was great too.

Clean and spacious.

Clean and spacious.

second time staying here and it was better than the first! clean, organized, staff was so nice, breakfast was good, loved the location, used valet and it was SO AMAZING! love this place!! n/a

second time staying here and it was better than the first! clean, organized, staff was so nice, breakfast was good, loved the location, used valet and it was SO AMAZING! love this place!! n/a

Nice and clean ,quiet ,.staff was nice .breakfast was decent Parking sucked and limited space.valet hogs the parking garage and even street parking was 30 bucks.

The heating system needs some work but overall not to bad.

The heating system needs some work but overall not to bad.

Top notch

Top notch

The room was clean. The space was plenty. It was quiet too..

The room was clean. The space was plenty. It was quiet too..

The room was well appointed and the staff was great.

The room was well appointed and the staff was great.

Wonderful stay! The hotel was clean, comfortable, and well located. Room was very spacious and breakfast was great. The staff was friendly and attentive, and everything exceeded our expectations. I would definitely stay here again

Wonderful stay! The hotel was clean, comfortable, and well located. Room was very spacious and breakfast was great. The staff was friendly and attentive, and everything exceeded our expectations. I would definitely stay here again

everything was great , customer service

everything was great , customer service

Great customer service and the location of prime

Great customer service and the location of prime

Good

Good

Staff was amazing

Staff was amazing

Nice enough once we got inside. Parking was

Nice enough once we got inside. Parking was

This property is in a great location, with it taking only a few minutes to walk to the convention center and restaurants in the city. The rooms are very spacious and would be great for a family.

This property is in a great location, with it taking only a few minutes to walk to the convention center and restaurants in the city. The rooms are very spacious and would be great for a family.

Great staff and great room!

Great staff and great room!

Staff support lacking, not great room service.

Staff support lacking, not great room service.

Booked this trip through Expedia and then proceeded to pay another $300+ due to the hidden fees and valet parking, which was $41 a day. Ridiculous. The night of our first stay eight cop cars were outside our hotel room arresting someone and there are homeless people congregating everywhere. There were times I did not feel safe walking, which is the specific reason I picked this hotel…so I could walk to the convention center. The staff was nice and the hotel was clean enough but the hidden fees, valet and lack of feeling safe will guarantee I’ll never stay here again.

Booked this trip through Expedia and then proceeded to pay another $300+ due to the hidden fees and valet parking, which was $41 a day. Ridiculous. The night of our first stay eight cop cars were outside our hotel room arresting someone and there are homeless people congregating everywhere. There were times I did not feel safe walking, which is the specific reason I picked this hotel…so I could walk to the convention center. The staff was nice and the hotel was clean enough but the hidden fees, valet and lack of feeling safe will guarantee I’ll never stay here again.

The facilities are nice and clean, staff is very helpful, clean room and incredible view to the city and buildings at night There are homeless around but honestly it was at most 5 and they don’t mess with you and are just minding they’re own business

Homeless just outside. Didn’t feel safe

Great experience.

Great experience.

Great experience overall.

Great experience overall.

Clean rooms and great customer service

Clean rooms and great customer service

Staff was very helpful and friendly but the hotel was going through renovations and there were times it was noisy and dusty in the lobby. There was also a night that as we were waiting to pull into the valet area, there was an incident with someone on the street and multiple police officers practically swarming, weapons drawn right near our car. That was kind of scary to witness.

Staff was very helpful and friendly but the hotel was going through renovations and there were times it was noisy and dusty in the lobby. There was also a night that as we were waiting to pull into the valet area, there was an incident with someone on the street and multiple police officers practically swarming, weapons drawn right near our car. That was kind of scary to witness.

Room, clean but curtain not working. Staff was kind and nice

Room, clean but curtain not working. Staff was kind and nice

Love the breakfast and the staff that were so helpful respectful and the comfort. Wish the pool was open 24/7

Everyone was very helpful and very kind. Only downside was that our TV couldn’t connect to the internet so no late night binging for me and my husband lol but it was such a minor issue I didn’t think it was worth mentioning again to staff after they fixed it temporarily.

Everyone was very helpful and very kind. Only downside was that our TV couldn’t connect to the internet so no late night binging for me and my husband lol but it was such a minor issue I didn’t think it was worth mentioning again to staff after they fixed it temporarily.

Room was clean

Room was clean

The only issue I had was with parking. While there is valet parking available, there are not enough valet spots for every room and the valet parking is an open lot in a not great part of downtown Dallas. If unable to get a valet spot, you have to park in an open lot a few streets over or find street parking. We ended up parking on the street next to the hotel, and we're grateful we did because overnight, several cars in the valet lot were broken into. We were told there was contracted security, but unclear how this happened if there was security on site. I would stay here again if I didn't have a car to park. With a car, I'd elect to stay somewhere else with safer, guaranteed parking options.

The only issue I had was with parking. While there is valet parking available, there are not enough valet spots for every room and the valet parking is an open lot in a not great part of downtown Dallas. If unable to get a valet spot, you have to park in an open lot a few streets over or find street parking. We ended up parking on the street next to the hotel, and we're grateful we did because overnight, several cars in the valet lot were broken into. We were told there was contracted security, but unclear how this happened if there was security on site. I would stay here again if I didn't have a car to park. With a car, I'd elect to stay somewhere else with safer, guaranteed parking options.

Noticed a lot of car windows that were broken in the valet area. We didnt have a car there so we werent concerned.

Noticed a lot of car windows that were broken in the valet area. We didnt have a car there so we werent concerned.

There is a rehab project going on; however, they did an excellent job of maintaining the area involved.

There is a rehab project going on; however, they did an excellent job of maintaining the area involved.

spacious, clean, and quiet environment inside the hotel and the surrounding areas outside the hotel.

spacious, clean, and quiet environment inside the hotel and the surrounding areas outside the hotel.

Clean room and great location for attending a conference.

Clean room and great location for attending a conference.

We stayed in Room 926, and unfortunately, this was one of the worst hotel experiences we’ve had. The hotel is located in a rough part of downtown. We witnessed drug deals happening right outside the front doors. Parking is limited to risky street meters, unless you opt for their $45/night valet. The hotel is under construction — something not mentioned in the room description. Water pressure was practically nonexistent, leaving us with cold showers and barely a trickle from the faucets. Noise was constant. Sirens filled the room all night, and the creaking, dirty wood floors throughout only added to the discomfort. All of this, for $300 per night. Absolutely not worth it. We would never recommend this hotel or choose to stay here again.

We stayed in Room 926, and unfortunately, this was one of the worst hotel experiences we’ve had. The hotel is located in a rough part of downtown. We witnessed drug deals happening right outside the front doors. Parking is limited to risky street meters, unless you opt for their $45/night valet. The hotel is under construction — something not mentioned in the room description. Water pressure was practically nonexistent, leaving us with cold showers and barely a trickle from the faucets. Noise was constant. Sirens filled the room all night, and the creaking, dirty wood floors throughout only added to the discomfort. All of this, for $300 per night. Absolutely not worth it. We would never recommend this hotel or choose to stay here again.

The room was spacious and nice needed mirror outside the restroom. Breakfast was good Valet too expensive and seems unorganized

Great hotel

Great hotel

The only reason I didn't give it 5 stars all around it's because the unit was under construction, but even so it was clean, and staff was nice. Also, had issued with water pressure, which was almost non-existent. very nice suites but sadly you can hear your neighbors as if they are in your room, perhaps it was just the large group next to us who was loud, since once they checked out it was peaceful and relaxing.

The only reason I didn't give it 5 stars all around it's because the unit was under construction, but even so it was clean, and staff was nice. Also, had issued with water pressure, which was almost non-existent. very nice suites but sadly you can hear your neighbors as if they are in your room, perhaps it was just the large group next to us who was loud, since once they checked out it was peaceful and relaxing.

Front desk worker genesis was so helpful

Front desk worker genesis was so helpful

It was good bot excellent due to weed scents and construction.

It was good bot excellent due to weed scents and construction.

Felt like I was staying in an upscale apartment, and I loved the brick wall and high ceilings!

Felt like I was staying in an upscale apartment, and I loved the brick wall and high ceilings!

Loved how homey it was and very spacious! We were a family of 5 and all were comfortable. We didn’t get city view but still loved the view and sitting by the windows! Pool was clean! Parking was a bit of a hassle because valet is expensive, and there was no free parking anywhere so you will have to pay in general. Pool location was a bit disappointing due to it being between the building and where people smoke… Room was a bit dirty and dusty as well.

Joshua was very nice and helpful. The property isn't that nice as it is ongoing with renovation. The room was spacious but the smell isn't good.

Joshua was very nice and helpful. The property isn't that nice as it is ongoing with renovation. The room was spacious but the smell isn't good.

I love the hotel. The architecture and design is amazing.

I love the hotel. The architecture and design is amazing.

It was really nice

It was really nice

BUT...sadly there was a lot of homeless people directly in front of the hotel, the side street, the walkway by the pool, and surrounding area in general. Valet service was rude and outrageously priced at $45 a night. There are much better options downtown Dallas.

BUT...sadly there was a lot of homeless people directly in front of the hotel, the side street, the walkway by the pool, and surrounding area in general. Valet service was rude and outrageously priced at $45 a night. There are much better options downtown Dallas.

There was no hot water to the shower, the TV channels did not work (I think 5 of them came through), and the bed was pretty uncomfortable. Location wasn't terrible, and the staff and the desk were very nice.

There was no hot water to the shower, the TV channels did not work (I think 5 of them came through), and the bed was pretty uncomfortable. Location wasn't terrible, and the staff and the desk were very nice.

Was an old property with no restaurant or bar. Rooms had no safety safe

Was an old property with no restaurant or bar. Rooms had no safety safe

The stay was great! Wonderful and friendly staff.

The stay was great! Wonderful and friendly staff.

The hotel is going through renovations. Even with that the services were not interrupted. The front dest staff and kitchen staff were over the top making sure we got top notch services!

The hotel is going through renovations. Even with that the services were not interrupted. The front dest staff and kitchen staff were over the top making sure we got top notch services!

Tv. Didnt work

This property was under construction. The staff there was absolutely amazing. The inter

This property was under construction. The staff there was absolutely amazing. The inter

Kids screaming all night long and continued until we checked out!

Kids screaming all night long and continued until we checked out!

We enjoyed our stay here. The staff were all friendly. The hotel lobby is under construction but it was still nice. We loved our room because it was very spacious and clean. It had everything we needed. The breakfast was pretty good each day. The pool was a good size and was clean. Would definitely go back if in Dallas again.

We enjoyed our stay here. The staff were all friendly. The hotel lobby is under construction but it was still nice. We loved our room because it was very spacious and clean. It had everything we needed. The breakfast was pretty good each day. The pool was a good size and was clean. Would definitely go back if in Dallas again.

Breakfast was good. Comfortable spacious room. Did not realize it was valet parking so added to the price.

Breakfast was good. Comfortable spacious room. Did not realize it was valet parking so added to the price.

Excellent customer service, the area gets really loud at night there were some homeless around the back but other than that safe. The pool closes early around 11pm and I didn’t like the pool area however I would stay here again. Very nice clean rooms with a view of dallas

Excellent customer service, the area gets really loud at night there were some homeless around the back but other than that safe. The pool closes early around 11pm and I didn’t like the pool area however I would stay here again. Very nice clean rooms with a view of dallas

Really enjoyed my stay here with my family. We drove up 5.5 hours from home and not going to wife my wife and I were a bit skeptical when we drove up to the facility, but quickly learned to never judge a book by its cover. Absolutely beautiful place inside and we loved how spacious the suite was and CLEAN!! We will definitely be staying here on our next trip!!!

Really enjoyed my stay here with my family. We drove up 5.5 hours from home and not going to wife my wife and I were a bit skeptical when we drove up to the facility, but quickly learned to never judge a book by its cover. Absolutely beautiful place inside and we loved how spacious the suite was and CLEAN!! We will definitely be staying here on our next trip!!!

The staff are very friendly AND kind, the breakfast is good, in general evething was fine, the only thing Is that you need to pay parking at the hotel.

The staff are very friendly AND kind, the breakfast is good, in general evething was fine, the only thing Is that you need to pay parking at the hotel.

The buildings nastalgia and current modernization being worked on, is a great experience. Very friendly staff, Robert at the front desk was very courteous and professional. Worth the stay.

The buildings nastalgia and current modernization being worked on, is a great experience. Very friendly staff, Robert at the front desk was very courteous and professional. Worth the stay.

It’s two hotels in one. They have a valet service. Parking is limited. The complimentary breakfast was awesome.

It’s two hotels in one. They have a valet service. Parking is limited. The complimentary breakfast was awesome.

The staff and the hotel were amazing, It was very cool to be staying in a 110 yr old building. Robert was the best ever as soon as we arrived his professionalism and hospitality set the standard. We will definitely be returning. There was only 1 negative issue. It was having to do with the valet. With that being said all of the valet personnel were outstanding, courteous and professional except 1 valet attendant. Very rude and disrespectful. We just looked past his inabilities and we praised the rest of them. 1 bad apple could not spoil the while barrel here. We will definitely be returning.

I liked the location to the convention center and the kitchen full fridge options There were quite a few loiters

Stayed here for an event at the convention center - online reviews made it sound a lot worse than it actually was. Hotel staff are helpful and responsive. Many reviews complained about the homeless population in the area. There is the occasional individual walking around, but at no point did I feel overwhelmingly unsafe walking to or from the convention center. Not my favorite stay, but by no means a horrible option.

Stayed here for an event at the convention center - online reviews made it sound a lot worse than it actually was. Hotel staff are helpful and responsive. Many reviews complained about the homeless population in the area. There is the occasional individual walking around, but at no point did I feel overwhelmingly unsafe walking to or from the convention center. Not my favorite stay, but by no means a horrible option.

N/A

Superb!

Superb!

Beautiful building! Wonderful staff!

Beautiful building! Wonderful staff!

At 1st the bear floors in the rooms threw me off. But, carpet carries generations of filth so it made perfect sense.Very friendly staff. Go ahead and get that valet parking if you have a rental or nice car. They do tow, bolt and ticket your car. Valet is fast and friendly.

At 1st the bear floors in the rooms threw me off. But, carpet carries generations of filth so it made perfect sense.Very friendly staff. Go ahead and get that valet parking if you have a rental or nice car. They do tow, bolt and ticket your car. Valet is fast and friendly.

I would definitely recommend! It was quite, beautiful, friendly, and cozy. I will be returning.

I would definitely recommend! It was quite, beautiful, friendly, and cozy. I will be returning.

Great location! Our toilet didn't flush right, the remote didn't work right, the tv had no guide or times, big stain on the couch and mt brother-in-law also had trouble with his remote and tv. Only valet which was $45 a day! Everything else was fine! Comfy beds, nice linens, spacious room!

Great location! Our toilet didn't flush right, the remote didn't work right, the tv had no guide or times, big stain on the couch and mt brother-in-law also had trouble with his remote and tv. Only valet which was $45 a day! Everything else was fine! Comfy beds, nice linens, spacious room!

Staff No parking

Was not my favorite. Pet friendly and a dog next door was barking constantly our first day. Valet area unconfortable. Staff not too friendly.

Was not my favorite. Pet friendly and a dog next door was barking constantly our first day. Valet area unconfortable. Staff not too friendly.

Our stay was short and sweet. Our room was amazing: roomy, cold, and fumctional. Additionally, the gym and pool were clean and well maintained. The staff was absolutely incredible; they were accommodating, friendly, polite, and respectful. We will definitely book here any time we are in Dallas!!

Our stay was short and sweet. Our room was amazing: roomy, cold, and fumctional. Additionally, the gym and pool were clean and well maintained. The staff was absolutely incredible; they were accommodating, friendly, polite, and respectful. We will definitely book here any time we are in Dallas!!

As a converted warehouse, the industrial vibe of the building offered a unique experience. The staff rolled out the red carpet, the suite was comfortable, and the complimentary breakfast was outstanding. The location was a short 10 minute walk to the convention center.

As a converted warehouse, the industrial vibe of the building offered a unique experience. The staff rolled out the red carpet, the suite was comfortable, and the complimentary breakfast was outstanding. The location was a short 10 minute walk to the convention center.

It was old, but clean. Everyone was nice. Floors were pretty ruff, old wood

It was old, but clean. Everyone was nice. Floors were pretty ruff, old wood

Good

Good

My family came for a 5k run, hotel was only 7 mins from the park. Which was a plus for not knowing the downtown area! It was clean, and peaceful stay. Definitely will stay again.

My family came for a 5k run, hotel was only 7 mins from the park. Which was a plus for not knowing the downtown area! It was clean, and peaceful stay. Definitely will stay again.

The room was huge and great for families for an extended stay. Daily breakfast was wonderful! Staff was extremely friendly and very helpful.

The room was huge and great for families for an extended stay. Daily breakfast was wonderful! Staff was extremely friendly and very helpful.

It a awesome stay and wonderful hotel

It a awesome stay and wonderful hotel

Location to convention center. Breakfast was great too.

Decent place , great location

Decent place , great location

Nice hotel near the convention center. Disappointed that the pool heater was broken.

Nice hotel near the convention center. Disappointed that the pool heater was broken.

Very clean, modern feel

Very clean, modern feel

The staff and how close it is from the city center The surrounding area there were so many homeless people and high as a kite as well and the pool was super dirty murky and not been cleaned of bugs recently

This my second time at this property love love this place

This my second time at this property love love this place

The rooms are spacious and modern

The rooms are spacious and modern

This property was right next to the event we were attending so it made commuting super easy. Plus the front desk staff were welcoming and helpful. The floors in the room had dirt and dust in several of their corners so it made us a little concerned about the cleanliness of the room.

Everyone was very friendly and helpful. They had boards listing places to eat, what to see and the weather. Valet parking was excellent.

Everyone was very friendly and helpful. They had boards listing places to eat, what to see and the weather. Valet parking was excellent.

Accommodations were clean and spacious, staff very friendly and engaging, breakfast solid and location convenient (once we got our bearings). There was construction close by, as well as some homeless camping, but we were not inconvenienced or ever felt unsafe. Definitely would return!

Accommodations were clean and spacious, staff very friendly and engaging, breakfast solid and location convenient (once we got our bearings). There was construction close by, as well as some homeless camping, but we were not inconvenienced or ever felt unsafe. Definitely would return!

Definitely returning

Definitely returning

9th floor was HOT. Comfy beds. Tiny pillows. Spacious. Wood floors creak loudly.

9th floor was HOT. Comfy beds. Tiny pillows. Spacious. Wood floors creak loudly.

Everything was perfect

Everything was perfect

The property is fine and the inside is good but the outside has a lot of homeless people living there

The property is fine and the inside is good but the outside has a lot of homeless people living there

I got this hotel for my daughter and granddaughters to stay one night because of a big event at the OMNI/Kay Bailey convention center.(NCA) I did not stay, just, daughter and granddaughters were going to stay. My daughter got to the hotel and tried checking in and she could not check in because hotel told her she had to have a physical credit card or debit card to check in. She did not have either one. I could not drive to downtown Dallas at 8pm, therefore she had to cancel. Because of this incident, she had to drive 1 1/2 hours back home. She said the service was not very friendly.

I got this hotel for my daughter and granddaughters to stay one night because of a big event at the OMNI/Kay Bailey convention center.(NCA) I did not stay, just, daughter and granddaughters were going to stay. My daughter got to the hotel and tried checking in and she could not check in because hotel told her she had to have a physical credit card or debit card to check in. She did not have either one. I could not drive to downtown Dallas at 8pm, therefore she had to cancel. Because of this incident, she had to drive 1 1/2 hours back home. She said the service was not very friendly.

The staff was very friendly.

The staff was very friendly.

Great location, the staff was very friendly, the internet connection was stable, the kitchen and work stations in the room were very useful. The proximity to all downtown Dallas has to offer was great also.

Great location, the staff was very friendly, the internet connection was stable, the kitchen and work stations in the room were very useful. The proximity to all downtown Dallas has to offer was great also.

It was more dated than expected. The wood floors in the room seemed odd and the breakfast was disappointing.

It was more dated than expected. The wood floors in the room seemed odd and the breakfast was disappointing.

Room was nice.. service was suspect

Room was nice.. service was suspect

K

Everything was great… location especially for Cheer Comp! Clean, nice, and very nice staff!

They lost a floor in the hotel we reserved and ended up in a room at their sister hotel. Very poor. The staff is excellent though.

Well recommended!

Nice Property

A great location to stay during our trip to the state fair of texas

Service is as amazing. It was a bit difficult finding the entrance and the surrounding area is pretty sketchy.

Great

We were there for the Dallas marathon. The parking for the hotel was very unorganized. They made you valet, it took a long time, and the next day they couldn’t find my key fob. Very unprofessional. The hotel itself was fine and comfortable.

Everything was amazing pure usual!

The Hotel had an old musty smell and had a lot of wear and tear. The one luggage cart available was duct taped together. The building and rooms need a serious renovation to update all areas. I ended up canceling my booking and stayed elsewhere

Very run down property.

Good location, friendly staff. But there's definitely not enough parking.

The studio is big and comfortable

Robert front desk associate very helpful, polite, professional, a true asset of Marriott.

Staff and service personnel were very helpful. Hotel was located in a convenient location, close to the Kay Bailey Hutchison Center.

Stay here for a week and was afraid to going out. Expensive valet parking, 45 per night the parking space is in front of property but you need to use the valet otherwise you can’t park your car. Housekeeping is not daily however they change towels and trash. For a day or two is ok, breakfast is terrible, limited options, nothing was tasty sometimes they put only bread and some eggs.

Great place

I liked very much

not good

Was really nice for what I paid for i do say I can tell things need to be done around but overall it was a great time would be there again

Was not as nice as expected for the price per night. However, I think the peice was elevated due to the State Fair and a big college football game.

👍

I love the structual details in my room. Beautiful building!

Stayed for 10 days staff were friendly and always said hi and smiled loads.

Industrial. I didn’t like that there was only valet

This stay was perfect , but I will let others know that street parking and valet parking are all that is available to this property so be mindful of that.

Hotel itself was pretty decent. Surrounding area has lots of homeless camps nearby. Homeless persons are quite popular throughout downtown Dallas unfortunately

The staff was amazing. The room was immaculate. The breakfast was just ok. The parking valets were exceptional! Wish there was more economical, safe parking on property.

I had to change rooms three times during my stay that I checked out 1 day because I was just tired of the state of things. The first room was dirty, second room lock was broken and I felt unsafe. Would not recommend this location as the area is not that desirable as well.

Good but not so clean.

I canceled and i had to looked for another hotel. I still waiting fo my refund.

The hotel is not bad at all is just the outside the surrounding areas is not really safe due to a lot of homeless people living there

Area is a little sketchy, but close to the convention center.

Great hotel, spacious and clean.

We went down for the weekend for a concert. The room was amazing

We had to cancel after driving around the building and noticed the amount of homeless around the building to include near the entrance. I didn’t feel safe to stay there with my family.

We only stayed one night as a stop on a road trip so we didn't explore all of the amenities. Everyone was very friendly, it was clean and we had a great room for our family of 4. This hotel has been updated and in nice shape. The gym was nice, had everything we needed and clean. There was also a nice spread for breakfast. Only cons were a large population of unhoused people in the area and it was $30 to park the car overnight (Expedia said it was $12).

My group of 3 was there for a Friday-Friday conference of 20K people. The front desk staff was excellent. Kia was our front desk person, and she was phenominal. The security and parking people were awesome as well. The breakfast was good and hot, and the preparers were very accommodating. I was concerned seeing reviews that the staff was rude. I believe people have expectations as if they were home and then take that out on the staff. I was concerned with the reports of the homeless people. While it was tragic and the people were everywhere...the hotel staff had them contained and none were ever at the front entrance, where we came in and out, and I felt safe as someone was outside at all times. We went to the convention center daily and used LYFT (which was more economical than Uber). If I had to revisit that area I would definitely go back to this property.

Great service, great room, great hospitality. The area is a little iffy, but nevertheless that didn’t let anything ruin the stay. Room was great and smelled great. Will return!

Will be back!

I was pleased with the stay overall but I had a not so nice experience with check in due to the lady being nonchalant and not very nice. Other staff was great! I’d stay again in spite of the rude lady at check in. Also hair was on the sink but room seemed clean.