SpringHill Suites Dallas Downtown / West End

I liked the size of the room Staff were very unfriendly

Location was great to where we needed to be downtown. Only a 15 minute walk to American Airlines Center. Staff wasn't overly welcoming but they weren't rude. We didn't need anything during our stay so that's always great. Valet was very nice and quick. Overall great stay. The only complaint we had was breakfast. We wished there were more quick food options (muffins, etc.) and creamer for the coffee (not just milk and half & half). The toaster also took FOREVER to toast a bagel so the line was very long.

Breakfast was good. It was better than typical . Enjoyed. It was all good ., Nothing I did not like

The area was so convenient

Superb

The Valet service was excellent!

Great location! We were greeted quickly for check in. Polite and helpful staff. Lobby is bright and clean. Our room was large and accommodating. Comfy bed. Breakfast was fresh and buffet is generous. Space is a bit cramped. The hotel was full and lots of folks were partaking the free breakfast.

the room Breakfast, limited choice and poor

Clean, easy check in, nicely organised breakfast, courteous employees, easy access to public parking directly across the street.

Exceptional

Wow

Loved our stay. Location was great and safe. Valet parking was a plus and the staff were all wonderful. This will definitely be our “go to hotel” when we plan any future trips to Dallas!

G

Exceptional

room and location After my stay, I was billed for charges I did not recognize; despite making inquiries, I have yet to receive a clear explanation. Consequently, I have paid approximately $2,600 for charges I did not incur.

It was clean, spacious and close to eateries.

We only stayed one might but I would stay there again when we are in the area. It is within an easy walk to American Airlines Center with eating places along the way. Three things that made me not give it a 5 star was the parking (had to pay for it), the same continental breakfast that you get at other hotels and since it is right by the interstate you have traffic background noise. A suggestion to them would be a discount on parking and to change up the boring breakfast. The staff was great and the room was nice.

Lots of eating restaurants are walking distance The bathroom sink is in the open ,not in the bathroom

Exceptional

Close vicinity to downtown with availability to Uber and to walk to restaurants I wish it had a swimming pool